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After ten years as an adsense parter, ad serving disabled and no help, no response. Thanks a lot for the thank you card

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After ten years as an adsense parter, ad serving disabled and no help, no response. Thanks a lot for the thank you card robkall 6/24/13 3:09 PM
I just got a card from Scott Sheffer, VP of Publisher Business Solutions at Google, thanking me for being an advertiser with Google for ten years, right from the beginning.

Somehow, the thank feels a bit hollow, since, for a bit over two weeks, ad serving on my site has been disabled. That's after google has paid, over those ten years, over $195,000-- $40,000 in the last 12 months.

I've appealed twice-- the day after getting the notification and a week after that. No response.

You would think that a business relationship of ten years, which I assume made google at least the same amount of money would warrant better treatment.

I don't have a clue what google has found wrong with my site, opednews.com. Is there any way to get some help-- someone from google to tell me what's wrong so the problem can be corrected?

Here's the message that was sent notifying me that the ad serving was disabled.

Handling images properly will keep your articles out of the queue and get them going live when you post them.

* * *

We did have a text ad on the front page. We removed it.
We also removed ads from member pages, since some members sign up and put spammy bios.

Any help figuring out what we need to do to get a response or to fix any problems we don't know of would be really appreciated.

Re: After ten years as an adsense parter, ad serving disabled and no help, no response. Thanks a lot for the thank you card Gracey 6/24/13 3:11 PM
I don't have a clue what google has found wrong with my site, opednews.com.

What did the email say that you were sent?

Just browsing quickly through a couple of pages it looks like some of your contents are copied from other sources. Adsense doesn't allow copied or duplicate contents, even if you have permission from the owner:


Fact: We don’t allow sites with auto-generated or otherwise unoriginal content to participate in the AdSense program. This is to ensure that our users are benefiting from a unique online experience and that our advertisers are partnering with useful and relevant sites.


If you had an adsense leaderboard at the top of the page where there is currently another ad, your drop down menus would have obscured part of the adsense ad when opened - that isn't allowed either. I'm not sure whether you had adsense there or not, but if so, that could have been a factor.

It's hard to give any help without knowing what the email said.
Re: After ten years as an adsense parter, ad serving disabled and no help, no response. Thanks a lot for the thank you card robkall 6/25/13 6:06 AM
Oops. I thought I'd included it.
Thanks for your reply. We'll change the dropdown menu.

Violation explanation




As stated in our program policies, sites displaying Google ads should provide substantial and useful information to the user. Users should be able to easily navigate through the site to find what products, goods, or services are promised. Examples of misguided navigation include, but are not limited to:

False claims of downloadable or streaming content
Linking to content that does not exist
Redirecting users to irrelevant and/or misleading webpages
Text on a page unrelated to the topic and/or business model of the website.
For more information, please review Google’s Webmaster quality guidelines and the AdSense program policies.

Re: After ten years as an adsense parter, ad serving disabled and no help, no response. Thanks a lot for the thank you card Gracey 6/25/13 7:06 AM
Beyond what I already mention (because those would be two issues) ... I would check your site for things like broken links, repeated articles, navigation that may lead to empty pages, etc.

I tried to use the broken link checker on your site, but it can't connect to your site for some reason.