Categories: Technical issue? :

Reviews from my customers are not showing up on my Google Places listing

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Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 7/26/12 10:12 PM
Google Places reviews issue. Please help!!!

Computerz101
2701 W. Calle Carapan
Tucson, AZ 85745
520-271-9926
Computer Repair Service

What's the issue you're experiencing?

I emailed 20 of my repeat customers that I have been working with for a number of years for my business in order to have them review my services I have provided whether its computer repair, web design, or search engine optimization related on my companies Google places account.

I had 2 really old reviews. I got 7 reviews within the past 24-30 hours. 4 of those 7 showed up, but 3 customers when they log into there account they can see it, but when they log out they can't see it posted on my company. I can't see them either and nothing should have triggered any spam filters and what not being they are 100% legit. Can somebody please fix this. I have even went as far as having my customer re-post the review and still having the same issue they have also forward it to a friend and I can view it on her profile, but then it's not showing up on my Google places. I have the 3 peoples names and I have a copy of one of the reviews from seeing her profile.

Please advise. Call me if need, email, whatever I would really like to get this resolved as soon as possible. Thank you for your support and time.
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 7/28/12 12:59 PM
I've pasted in the "official line below, but I wanted to mention, given your line of work, that links in reviews will probably trigger the spam filter.
 

Does Google remove reviews?

We want people to get ratings, reviews and recommendations that are relevant, helpful, and trustworthy. To protect both business owners and customers, we have systems in place that may remove individual reviews that include any of the following:

  • Inappropriate content
    We want to provide a clean and positive user experience for all users. We may remove reviews that contain or link to unlawful content, or content that violates our Google Places content policy. We may also remove reviews that include plagiarism or are copied from other sites.

  • Advertising and spam
    Nobody likes spam and it can only make its author look bad. Don’t use reviews for advertising or post the same or similar reviews across multiple places. Obviously, don’t post fake reviews intended to boost or lower ratings.

  • Off-topic reviews
    Reviews should describe your personal, first hand experience with a specific place. Please do not post reviews based on someone else’s experience, or that are not about the specific place you are reviewing. Reviews are not a forum for personal attacks, rants or crusades. Please also do not use reviews to report incorrect information about a place--use the Report a problem link for that place instead.

  • Conflict of interest
    Reviews are only valuable when they are honest and unbiased. Even if well-intentioned, a conflict of interest can undermine the trust in a review. For instance, do not offer or accept money or product to write positive reviews about a business, or to write negative reviews about a competitor. Please also do not post reviews on behalf of others or misrepresent your identity or affiliation with the place you are reviewing.

Sometimes our algorithms may flag and remove legitimate reviews in our effort to combat abuse. We know this is frustrating when it happens but believe that overall, these measures are helping everyone by ensuring that the reviews appearing on Google Places are authentic, relevant, and useful.

Re: Reviews from my customers are not showing up on my Google Places listing Keenan! 7/28/12 5:20 PM
Probably nothing you can do about it right now.  I wouldn't advise expending the energy.  You're doing great. 

You can be mega frustrated that 3 did not show OR you can be thrilled that some did.  Others have NOT been as fortunate.  Right now is a bad time to implement a Review Me on Google strategy, eventually it will get fixed. 
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 7/30/12 8:00 AM
Just a note: Google doesn't allow URLs in review content. Is it possible that the reviewer used your business name? That might trigger a spam flag. 
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 7/30/12 11:39 AM
Yes if you look at all of my reviews almost every single customer has used my company name being Computerz101. Those didn't trigger there spam filter so why would this one? and two others. That are relevant and real makes no sense and it is frustrating. My customer sent one of the reviews to a friend and cc'd me on it and I was able to view her comment from the forwarded email. Can you tell me what might be wrong here.

So as you can see the review is right here on my customers profile just not on my google places.
https://plus.google.com/110652808998592741204/posts/GK2TY2bmS5S?gpinv=AMIXal82vIwlGKFUL3eKO8S6TmI6DWqjKqyqZAefQCjoP80TPK_ApyifvUErUSqya1PtMvIrwHTfFUFxr2aKqrESgJkE8zrUGilZnlDSk4AU9qGK2yirfPc

Please advise. Thank you.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 7/30/12 12:15 PM
Your business name with the .com would trigger the filter. Just your business name would not. We do not know ALL of the reasons that a review is tagged as spam. Sometimes good spam is erroneously marked. 

Google has noted the following to us as some of the things that might cause a review to be tagged but there are surely many, many others:

  • car dealerships are usually, but not always, spammy
  • we only allow one review per person per business
  • copy pasting the same review for multiple locations is also not allowed (we will delete both instances of the review)
  • putting URLs in reviews = spam
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 7/30/12 12:30 PM
What's really odd is that within the past 10-15 minutes 2 of my other reviews showed up so I am at 8/9 reviews showing and the only one that isn't showing is the one I listed here with a link to. Very odd. One of the newest reviews that showed up from a customer even had Computerz101.com , but she originally posted it on the 24th or 25th of July and 5 days later it's here how strange. See none of these reviews have been used in any other location, not spammy only one with a partial url which actually came through.. Please advise. Thanks for your time.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 7/31/12 5:48 AM
I did ask Google to look at your reviews so they may have freed some from the spam filter. 

Here is Google's latest communication on some of the issues that might prevent a review from showing: 

Google+ Local And Review Issues

Re: Reviews from my customers are not showing up on my Google Places listing ffotos 8/2/12 3:55 AM
Ahhh this is happening to me too. I have 4 reviews but can't seem to get any more customer reviews to show up. They tell me that they are doing it, however it's not showing!
 
please fix this google. I am trying to live the google way!
 
 
Re: Reviews from my customers are not showing up on my Google Places listing vmohan 8/2/12 2:37 PM
Hello -
 
I posted a review to a local business in Austin, TX. Whenever I am logged into google+ I can see my review on the website but not when I am signed off . Not sure if this helps but as soon as I post and share it with public, acquaintances etc. for a brief moment it is visible on the website (verified this through another browser) but then it disappears. There were some suggestions above about not using urls - My review only has hyphens and parentheses. I am also hoping that when the filtering tools flag a review they email the reviewer with a message. Judging by the thread above multiple people have experienced this problem - so it would be nice if this gets fixed. Let me know if i can provide any other details.
 
Re: Reviews from my customers are not showing up on my Google Places listing Dasha 8/3/12 1:38 AM
Vmohan,

Looks like you reviewed them twice! We only allow one review per person per business.
Re: Reviews from my customers are not showing up on my Google Places listing vmohan 8/3/12 6:07 AM
Thank you for responding. I tried to post it multiple times with the hope that the outcome would be different (Einstein's definition of insanity comes to mind). Here is what I have done now: Deleted all my old reviews and posted one new review this morning (Fri Aug 3 around 8:00AM CST). It has not shown up on their website so far. Could you look into that?  

Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/3/12 7:04 AM
Yes everything is resolved and thank you very much for your suggestions and help MBlumenthal.
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/3/12 7:06 AM
Thanks to everybody who did help and tried to help. The help was greatly appreciated.
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/3/12 9:31 AM
So, is the suggested solution to continue to post in this forum and beg until a TC escalates it personally to Google on their behalf?


Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 8/3/12 11:08 AM
The suggested solution is even worse than that.  I recommend the wait and hope approach.  In the meantime, focus your review efforts on other channels or just ignore reviews for a while.
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/3/12 11:47 AM
i agree, just pointing out that a teeny tiny handful of "lucky" people seem to be getting help directly from TC's while dozens and dozens of others do not.  The official line is "yep, it's a problem, but there is nothing we can do."

Then I see a TC or Google Employee intervene directly.  So, apparently there is something that can be done.
Re: Reviews from my customers are not showing up on my Google Places listing patriotpest 8/4/12 6:01 PM
michael, can you take a look at my post above and see if you can see if there is something wrong with what my customers did when they posted reviews to my site?  They created google + accounts and then posted the review to the site and still the review is not up on the site and it has been days now since they told me that they did the review.  Any help in this matter would be greatly appreciated.
thanks

Re: Reviews from my customers are not showing up on my Google Places listing patriotpest 8/4/12 6:06 PM
could you take a look at my site and the customer reviews that are not being posted on the site patriot pest control albuquerque is the site
Re: Reviews from my customers are not showing up on my Google Places listing patriotpest 8/4/12 6:08 PM
https://plus.google.com/101657649043528213002
Re: Reviews from my customers are not showing up on my Google Places listing GinaLogan 8/4/12 9:36 PM

I am experiencing the same issue & it is very frustrating. I realized any new client reviews are appearing in a separate place.

I was able to find my missing/disappearing reviews when searching on the Google+Local search bar. This brought up the client reviews that have been posted recently which are NOT showing up on my main Google+ (former Place Page). There seems to be a disconnect between these two & they need to be merged.

 

Business Name:

BANGZ Salon & Spa

 

Link to ORIGINAL Google Place Page with 44 Reviews:

https://plus.google.com/106829593617760701215/about?hl=en#106829593617760701215/about

 

Link to NEW Google+ local page (my missing/disappearing reviews are posted here):

https://plus.google.com/s/bangz%20salon%20%26%20spa#s/bangz%20salon%20%26%20spa

I have posted this issue numerous times on Google blogs & still no resolution. It seems to me the reviews appearing ONLY on the Google+ page above need to be merged with my main business page. PLEASE HELP!!!

 

Thanks, Gina

Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/5/12 4:57 AM
Here is the situation as I see it. 

Google has likely implemented a new (or minimally upgraded) their review filter. It seems to trap many more good reviews than in the past. Usually these types of filters are "trainable". Google is interested in improving the filter by training it with examples of good reviews that have been caught so that it is less likely to do so in the future. 

Also they have still not fixed the problems that they have with "losing" reviews. That always adds a bit of excitement to this mix. 

I have been taking as many of these lost review cases as I can process to Google as I think it is total crap that so many reviews are being tagged. And I have been asking Google to review them. The problem I have is I can't tell whether a review is in fact spam. The only thing I like less than Google's approach are bs reviews. Also the many variables that might be triggering the filter are a state secret. As Jim pointed out it is likely that over time things will settle down and good reviews will be tagged less. If you haven't figured it out by now though the algo will be never 100% perfect and there is always some % of cases that it will handle poorly. 

However, because of the way that the TC system works, it has been much easier to report to Google if you posted the problem in a new post. 

But due to time constraints (and some fatigue dealing with this) I am going to suggest a new tactic. 

Let's consolidate the issues into this ONE huge post and see if we can get someone from Google to monitor all of these cases. For this to work, I would need folks to go through the forum for the past month and ask that EVERY poster that is still having this problem post there specific case here. 

If you are in, I will do what I can to get more Google eyes looking at this issue. 
Re: Reviews from my customers are not showing up on my Google Places listing GinaLogan 8/5/12 6:05 AM

I am experiencing the same issue with new, valid client reviews not posting. I realized that all recent reviews are appearing in a separate place.

Re: Reviews from my customers are not showing up on my Google Places listing Kaleh 8/5/12 6:22 AM
Mike ... your link to [Google+ Local And Review Issues] is displaying the following for me:


403-Restricted

We're sorry, the content you've requested is not available. Please use the site menu, or search function.

Blumenthals.com

Edit:  The link is working for me now.
Re: Reviews from my customers are not showing up on my Google Places listing frustrated business owner 8/5/12 7:25 AM
I placed a machine at my front dental office for patients to fill in a custom survey for our practice and if they like, they place reviews. I invested several thousand dollars to get the machine up front and get my IT guys to create a custom survey and have a link to google off of safari where people simply press "add review" under our practice name.

I have now had 8 patients fill out reviews and NOT ONE OF THEM is showing up! I ran a test, and I can post negative reviews, but not positive reviews. It is as if google blocked any positive reviews from showing up. Since google directly impacts a business success by allowing people to post reviews and 70% of people consult these reviews, then Google is a direct player in my practice, and needs to have a better way for the small business owner to get support. I read everything online about the filters that now google has in place, but this wreaks of foul-play. Literealy, not one person can add a positive review. I do not mind paying someone at google to investigate this and wanted to know if their is a complaint line?

After reading several business owner complaints across the web, I can sense much frustration in the small business world.

thank you for helping



(unknown) 8/5/12 9:47 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/5/12 9:54 AM
Mike, that's a great idea, but I think it would be better to start a new thread with an appropriate sticky type intro and be very clear about exactly what information is required and WHICH issue the post is for.

A) Sudden disappearance of reviews or
B) Reviews that show up in a users account, but not on the +Local page.

You might suggest to simply post the requested information only once and not add commentary about how this is ruining your life or how evil Google is, etc. 

And further note that individual issues will not be moderated and requests for status updates will not be replied to.  Otherwise this post will continue to be filled with tons of comments that are not productive.

We can direct everyone to that post.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/5/12 9:56 AM
@frustrated business owner

I am wondering if you would contact me offline mike at blumenthals dot com so that I may ask you a few questions? (trying to learn more about the filter)
Re: Reviews from my customers are not showing up on my Google Places listing dannydc3 8/5/12 10:19 AM
Can someone please help missing reviews ???
 
Over the last six years we worked hard to deliver great service and get great reviews we had over 90 positive reviews
 
 overnight those drop-down to him under 20
 
I have no idea what happened.  have never done anything to get inappropriate reviews they're all real practice members that wrote real reviews
 
 does anybody have a solution to fix those help them reappear
 
none of these were from 3rd party sites
none were done in our office
none were done by inappropriate means
 
to your local Google+ page (previously known as a Place page): https://plus.google.com/101117614290646190135/about?hl=en
Business name (as it is in your account): network chiropractic family wellness center
Business location: 1715 15th St., Boulder, CO 80302
Business telephone 303-998-1000
Business category (e.g. hospital, etc.): wellness center – chiropractic massager weight loss

Re: Reviews from my customers are not showing up on my Google Places listing nicknack1984 8/5/12 1:19 PM
Recently none of my customer reviews are being added! its so frustrating! https://plus.google.com/103883471169046312645/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing britgeekoncall7 8/6/12 6:27 AM
Mike, I have been posting my issues for the the last 4 weeks, before my Google Business Places page upgraded to G+ every review of my companies services which a client reviewed would go live instantly. I run my own small on-site computer support company, my reviews are genuine, they are left my clients that love my work. Over the last 3 months 4 people with Gmail accounts took the time to go to my google page, they signed in to their gmail accounts and left honest reviews of the work I did for them. Not one of these positiv reviews went live, so does this MEAN? Google implemented filters to stop certain reviews they feel are too positive? If they did that is totally unfair, a client of a company has every right to leave a great sounding review.
 
Also before my places page changed to G+ I could actually call Google Places support and speak to a human being about issues with my Places plage, now Google only offers support at their web site, their customer service just doesnt exist anymore period!
 
Mike if you can help in anyway I think myself and other small businesses would be grateful, our new positive reviews are not being published and this is REALLY hurting us!
 
Rodney
Re: Reviews from my customers are not showing up on my Google Places listing Cuneo Advertising 8/6/12 6:48 AM
Here's my reply copy and pasted from an earlier thread... This is really hurting our clients business right now, but some dealerships have been affected and some haven't.  Its very strange.

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/112228036279585291278/about?hl=en
Business name (as it is in your account): Brookdale Chevrolet
Business location: Street address, City, State/Province, Country 6701 Brooklyn Boulevard Brooklyn Center, MN 55429
Business telephone (as it is in your account): (763) 561-9220
Business category (e.g. hospital, etc.): Automotive

What's the issue you're experiencing? Nearly all clients reviews have disappeared in a matter of hours.  I have 5 clients under one automotive group, Luther Automotive, in Minneapolis who have all had similar things occur (North Country Ford, Brookdale Chevrolet, Westside Volkswagen, Brookdale Honda, and Toyota City) to their pages in hours, losing massive amounts of reviews.  Looking for help, as I know things have changed with how automotive reviews are marked and categorized.
Re: Reviews from my customers are not showing up on my Google Places listing dentalgroup 8/6/12 7:13 AM
About a year ago, we set up Google Places for our multi-location dental practice and started to amass reviews. 

About a month ago, all of the reviews for one location (62 of them) except one (the lowest rated review!) disappeared into thin air. 


We've gotten a few positive reviews since they disappeared, but it took a year to get the scores that disappeared.

A few days ago, another location lost all 98(!!) of its hard-earned reviews.


We have 7 other locations, one with as few as 23, another with 109 reviews. I cross my fingers every day. It's killing a vital aspect of our Web Marketing strategy!!

Can someone please help?

Mark Meunier
Marketing Director, Louisiana Dental Center

Re: Reviews from my customers are not showing up on my Google Places listing megmclean 8/6/12 8:46 AM
Hi "frustrated,"
One issue can be the IP address from which the Reviews come. If Google spots they are all from the same IP, those reviews may be flagged. 
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/6/12 9:08 AM
@megmclean

I think that the filters are more sophisticated than that. 
Re: Reviews from my customers are not showing up on my Google Places listing keystonedentistry 8/6/12 10:02 AM
Our office is experiencing the same delimma. We have had half a dozen of our patients say they recently posted a review (several of them even sent us a copy of the post) and only one is showing up. Unfortunately, the patient posted a great review and then must have accidently clicked the 0 out of 3 stars, so unless you actually read it we look bad. Thankfully we have some old reviews still present. I, too, would like some help with finding our missing reviews. I greatly appreciate your help in this matter.
 
 
 
Wayne T Kinney, DDS
2828 E 96th St
Indianapolis, IN 46240
Re: Reviews from my customers are not showing up on my Google Places listing Digital+ 8/6/12 10:27 AM
I posted about this before, but my client hasn't had a review posted since the review button became available on Google+ local listing. https://plus.google.com/104791668656439556730/about?gl=US&hl=en-US
 
I'm pretty sure that the 1st post Google+ review written was written a couple of times because it didn't appear right away like it used to do. All the reviews (3 or 4 maybe) are real, legit and sincere.
Re: Reviews from my customers are not showing up on my Google Places listing AbelCTW 8/6/12 11:44 AM
Hello Mike,

I too am having issues with reviews not appearing.  I have had at least 5-6 clients tell me that they wrote a review.  Below is a link to my page.  Before the Google+ transition I had a review count of 25.  All of my reviews are legit and I am proud of them.  Reviews are not easy to get in my industry.  I hope your strategy works!


Regards,
Mike Fasano
Re: Reviews from my customers are not showing up on my Google Places listing Digital+ 8/6/12 11:53 AM
I had read something that the reviewer going back in and editing his review got it published. Has anyone had success with that?
Re: Reviews from my customers are not showing up on my Google Places listing scootyboy0304 8/6/12 1:17 PM
I manage the website for Dunn Clinic in Nashville, TN.  According to the office manager, reviews left by legitimate customers over the past few weeks simply don't appear on the Google Plus Business page.

https://plus.google.com/106857465275180133276/about?hl=en

I checked with the office manager this afternoon and the status has not changed.


Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 8/6/12 1:33 PM
Hey guys -- popping in to say that we're investigating. Thanks for the reports.
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/6/12 1:57 PM
Thanks for confirming Google is looking into this Jade!

@Mike thanks for spear heading this effort. I alerted a bunch of folks in the forum yesterday to add their issue to this thread and will try to get to some more tonight as well.

Linda
Re: Reviews from my customers are not showing up on my Google Places listing Digital+ 8/6/12 2:38 PM
ditto
Re: Reviews from my customers are not showing up on my Google Places listing Cuneo Advertising 8/6/12 2:45 PM
Thanks for the reply Jade... Lots of anxious clients across all industries!
Re: Reviews from my customers are not showing up on my Google Places listing katyb 8/6/12 3:02 PM
It's been very difficult for my small business to acquire google reviews.  My customer are happy with the service but most don't take the time to post them online.  I recently noticed that good reviews are have been deleted.  Very frustrating to see happen. https://plus.google.com/107460659636166470575/about?hl=en 
Re: Reviews from my customers are not showing up on my Google Places listing katyb 8/6/12 3:02 PM
Re: Reviews from my customers are not showing up on my Google Places listing AaronWir 8/6/12 3:09 PM
Suzuki of Wichita has also lost all but 9 of about 430 reviews. We had a 29/30 score--By far the highest in Wichita!!


Reputations are SO critical in the car business. Please fix this soon! 
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/6/12 3:13 PM
@ MBlumenthal

Did you say you wanted me to contact you? Please advise.
Re: Reviews from my customers are not showing up on my Google Places listing AM_PDX 8/6/12 4:20 PM
Same issue here...
My client has provided a glowing Google review for my business and its now showing up on my Places Listing.
I can't find it anywhere - no I don't have a duplicate business listing.
Attached is a screen shot .TIFF file my client sent me.
Would love to have those reviews shine on thru....
Any help TC's can provide would be great.
Thanks!
NB
Re: Reviews from my customers are not showing up on my Google Places listing AM_PDX 8/6/12 4:22 PM
My place listing URL is https://plus.google.com/113548087797401856926/about?gl=US&hl=en-US
Re: Reviews from my customers are not showing up on my Google Places listing m_j_gregory 8/6/12 8:36 PM
Thanks for your work on this Mike, I think I can speak for all of us when I say we truly appreciate it.

Thanks again,
Matt
Re: Reviews from my customers are not showing up on my Google Places listing yizzle 8/7/12 6:38 AM
I have personally lost approx 90 reviews from my 20 year old florist business. Google needs to learn that it cant be all things to all people...do a few things really well and things will be great. Each time there is an update, more things get screwed up.


Re: Reviews from my customers are not showing up on my Google Places listing JerryWKia 8/7/12 7:40 AM
I appreciate any insight you can give us.  We worked very hard to obtain these reviews and now most of them are gone.  We had 85 and now are down to 3 reviews.  Two out of the three are old and negative and our Zagat rating disappeared.



Business name: Weseloh Kia Carlsbad
Business location: 5331 Paseo Del Norte, Carlsbad, CA 92008

Business category: Kia Dealership

Thanks guys!
Re: Reviews from my customers are not showing up on my Google Places listing dianakCI 8/7/12 9:53 AM
@JerryWKia, we have experienced the same thing! Audi North Scottsdale went from 93 reviews to only 3 negative ones in a matter of a week. They have worked diligently to get all of their happy customers to write reviews, and it's completely disheartening to see them all vanish like that without even an explanation. We need answers....better yet, we want to see their reviews back! This is completely unfair!


Business name: Audi North Scottsdale
Business location: 18088 N Scottsdale Rd Phoenix, AZ 85054

Business category: Audi Dealership

Much appreciated!
Re: Reviews from my customers are not showing up on my Google Places listing dak608 8/7/12 10:18 AM
Mike, Thanks for helping!
We just realized that all of our legitimate positive reviews have disappeared (72 of them)! It took three years to accumulate! They left the 2 negative ones.  I am a pediatric dentist and this really hurts us.  Please help! We need those back asap.  Who can we hire to help us or talk to?? My url is: https://plus.google.com/110600053331210297223/about?gl=US&hl=en-US#110600053331210297223/about
 
Thank you!
Danny
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/7/12 11:38 AM
Thanks again to Mike for starting this effort! 

I just blogged, tweeted and Scooped this issue and linked to this thread and Barry at Search Engine Roundtable just blogged it too. So hopefully we'll be able to get lots of the missing review reports consolidated in this thread and make progress on some kind of solution to help folks out with all these review problems.

Linda
Re: Reviews from my customers are not showing up on my Google Places listing angelovski 8/7/12 1:11 PM
https://plus.google.com/103227578500943863081/about?hl=en
Mark Wilson's Better Used Cars
700 York Road, Guelph, Ontario, Canada
5198362900
Used Car Dealership
www.shopwilsons.com


Please help - every since the changeover from Google Places, my customer's reviews aren't posting to my page. I have had this happen several times, and customers are emailing me to tell me that they've left a review, one even proved it with a screenshot, yet it's not public. The customers have indeed pressed the "make my reviews public" button, and still nothing.

Please help!!
Re: Reviews from my customers are not showing up on my Google Places listing Colan 8/7/12 1:26 PM
Thanks Mike, here are a few examples. All of these listings had 2 or more reviews:



Re: Reviews from my customers are not showing up on my Google Places listing MB Plano 8/7/12 2:19 PM
We recently encountered a similar issue where a bunch of our Google reviews disappeared. Now only 20 reviews show and they are mainly our negative reviews, giving us a 0 out of 30 Zagat score.

The last time I saw all 125 reviews on the page was Wednesday, August 1st.  I check our reviews every 2 days and the first day that I noticed that our positive reviews were missing was on Friday, August 3rd. We had a 24 out of 30 Zagat rating before the reviews went missing.

Here's our listing's link: https://plus.google.com/105186506827986666071/about?gl=US&hl=en-US


Re: Reviews from my customers are not showing up on my Google Places listing NicoleSCI 8/7/12 3:07 PM
@Jade W, Thanks for checking this all. Can you provide some explanation (RE: filter, missing reviews)? This is very frustrating, as you can imagine, and some sort of explanation would really help. Thanks!
Re: Reviews from my customers are not showing up on my Google Places listing NicoleSCI 8/7/12 3:07 PM
Re: Reviews from my customers are not showing up on my Google Places listing Central Texas Insurance 8/7/12 3:25 PM
Thanks for the note @Jade W - here is a link to my previous post & some of the text:


Link to your local Google+ page (previously known as a Place page):  https://plus.google.com/110622361971455314428/about?gl=en
Business name (as it is in your account): Central Texas Insurance - Mark Lyne
Business location: 1970 Rawhide Dr. Suite 210 Round Rock TX 78681
Business telephone (as it is in your account):  512-432-5414
Business category (e.g. hospital, etc.): Insurance Agency
Website: http://www.centraltexasinsurance.com 

Here is another data point - The client who I've been working with sent me a screenshot (below) which shows the review showing up for him, while he is logged into his G+ account and when I navigate to his G+ Account when I'm logged in, the review shows up in his feed.  

But, if I go to my G+Local Listing and am not logged in, his review is no where to be found.

Another interesting point is that in the screenshot, you will notice that there is only 1 review (his), however, there is a public review from Karen which has been showing up since she added it AFTER the update... Why would Karen's update not show up for Chase if it is showing up publicly when ppl are not logged into their G+ Account?



Re: Reviews from my customers are not showing up on my Google Places listing West Houston Volkswagen & West Houston Subaru 8/7/12 4:26 PM
Wow, I have been requesting that all of my customers, good, bad, and ugly post a review on Google to two of our stores (West Houston Volkswagen and West Houston Subaru) for almost two years. It was going great. We had over 300 reviews at VW and over 150 at Subaru. These were all reviews that the customers did from thier home or office, never at the stores and never with any coaching. If we got a bad review we were able to fix a customer issue and retain that customers business. Things we may not even had known were wrong, we fixed. It was a great tool.
 
Now we only have limited reviews showing up and they are ALL BAD! Why are legitimate reviews wiped out?
 
This was a great tool in the past now all the hard work has gone to c...@p!
 
We work with our manufacturers every day to get our Customer Satisfaction Ratings high by making customers happy, now all we have are bad reviews.
 
I need help to fix this.
 
Thank you,
 
Steve Palmisano,
General Manager
281.675.8602
 
Re: Reviews from my customers are not showing up on my Google Places listing awagner78 8/8/12 5:03 AM
It seems like Google will not let me get over 9 reviews. I should have like 15 now, but everytime I get a new review, it goes live for like a day and gone the next day back down to 9 again. Most of my business comes from Google searches so it is very important to me to have these reviews post and stay posted. Are they getting close to finding a solution, cause it sounds like this has been going on for awhile?
 
Anson Wagner
Integrity Floor Care
941-497-3963
Re: Reviews from my customers are not showing up on my Google Places listing awagner78 8/8/12 5:06 AM
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/8/12 6:37 AM
@
MBlumenthal

Not quite sure what is happening I was the one who originally started this post, but now one of my customer reviews that a customer left for my company almost two weeks ago is gone this morning ( the customers name that I've been working with for almost 5-6 years is Vinny Rubeo). Can you please look into this. I would greatly appreciate it.
Re: Reviews from my customers are not showing up on my Google Places listing Colan 8/8/12 6:52 AM
https://plus.google.com/100286660621682481810/about?gl=US&hl=en

This listing had around 15 reviews. It has dropped down to 5.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/8/12 7:02 AM
@Michael de Ceault

I am but a messenger here. Reviews come but of late many go. Google is the one both responsible for their policy, algo and any recovery that we can hope for. I know that they are following this thread but whether they will make an effort to locate the lost review is not clear. 
Re: Reviews from my customers are not showing up on my Google Places listing feldmansmiles 8/8/12 7:06 AM

I own two orthodontic practices. We ask patients to leave reviews - no incentive, but we do provide links to our +Local Page via website, and since the Google change we've had dozens tell us that they've left reviews but they don't seem to show up - maybe one shows up per 6 that have actually left reviews. Here's the two pages:

https://plus.google.com/114162641212287126665

https://plus.google.com/116934440356218319446

We've tried to troubleshoot for them asking them to send screenshots to verify that they 1) have actually posted a review and 2) have made the review public.  Yep, they left the review, yep, marked public . . . but alas not showing up.

At the suggestion of our marketing agency, Ingenuity Orthodontic Marketing, we even went so far as to have a number of people edit and "re-save" the review. Nothing changes.  They have the review in their account . . . never makes it to our +Local Page.

I've wondered if Google is doing something akin to Yelp, that is, not showing the reviews from people that have never reviewed before. I hope that's not the case.  These are real patients that we ask to go home and share their experience.  Just because they do us the favor and don't do the same en masse for other companies/restaurants DOES NOT make the review any less genuine.

So having read Vanessa's post about reviews at https://productforums.google.com/forum/#!category-topic/business/technical-issue/mPz5bqu7ViM, I'm convinced that there's either a major bug that needs correction, or that Google's filter is turned up to tightly to be reliable for small businesses like mine. If the latter - I know that spammy reviews are an issue, but I don't think the current algo is working.  Real reviews are being discarded and we're taking a black eye from patients that took the time to offer theirs.

Reviews from my customers are not showing up on my Google Places listing and reviews being removed gogomomo72 8/8/12 7:15 AM
Google Reviews Removed !! Why did Google Removed my reviews ..they are 100% real and I worked so hard for that!! This is Not fair
That tells me that google system is not right and they are legally responsible for any decline in my business.

There engine is not 100 % acurite and there is an error in it .

Reviews from my customers are not showing up on my Google Places listing gogomomo72 8/8/12 7:18 AM
Google Reviews Removed !! Why did Google Removed my reviews ..they are 100% real and I worked so hard for that!! This is Not fair
That tells me that google system is not right and they are legally responsible for any decline in my business.

There engine is not 100 % acurite and there is an error in it .

I want my reviews back ,, I worked so hard to earn them

Re: Reviews from my customers are not showing up on my Google Places listing Wayne Window 8/8/12 8:30 AM
Reviews from my customers are not showing up on my Google Places listing  
Ive had customers leaving reviews and there just not showing up! Really frustrating, Please Help
Re: Reviews from my customers are not showing up on my Google Places listing melhamford 8/8/12 8:49 AM
We are experiencing the same problem, went from over 130 reviews with a great rating to 12 reviews with a 0 rating!  All reviews were genuine, and done from users own IP adresses.  

Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/8/12 10:58 AM
Posted from my original topic:


Post reply
More message actions
9:19 AM (4 hours ago)
This is becoming a more and more frequent issues. I have customers who post legitimate reviews and their reviews never post or they take forever to post. Would someone from the Google+ Local Business Support team help me get these reviews unstuck?

Also, my other reviews randomly disappear (which I would not complain it if were the one from my competitor) and ironically, I had a customer post a review on the same day that someone else (while legit, also insane and irrational person) left a negative review and only the negative review is showing.

Re: Reviews from my customers are not showing up on my Google Places listing Capt.Shannon 8/8/12 11:37 AM
First let me thank you for heading up something that may help..   I have been asking clients to take the time to leave reviews only to see them go to waste !!!  At one time I had close 30 Good reviews..Rated 29 out of 30..was a Favorite Place on GOOGLE maps/places... Now I'm not even on their places or map.     I have ask MANY times and NOTHING EVER came of it...   Customer Service has gone down the CRAPPER..  I copied a few reviews for people to see...  I went from 30 to 2....WTH !!!!

Quality 3 / 3
Called around to several charter guides in the Murrells Inlet area and only got 1 to return my call. Capt. Shannon called me back in less than 15 minutes. After talking with him I felt that he was the guide we needed. He did not promise anything but to do his best. I thought it was very nice to talk to a guide that did not try to fill you with stories of how he had done this or that so we booked for the next day. We met him on the Marshwalk were his boat is docked and headed out. He has a very nice pontoon with lots of shade and comfortable seats. After catching bait we headed to the Jetties were we anchored. In no time we had our first fish on and it was a blast. Before the morning was over we caught 8 Red Drum in a little over a hour. Later we trolled for Spanish and we got 10 before it was time to head in. When we got to the dock Capt. Shannon cleaned our fish,told us how to cook them. It was a good time and would tell anyone to give him a try . We had a blast and look forward to coming back next year. Thank you Capt. Shannon for a great trip.
Respond
A Google User reviewed 3 years ago
Overall 3 / 3
My wife and I were strolling the boardwalk in Murels Inlet and happened upon a great experience. We went out on Capt. Shannons spacious pontoon and had a blast. Well, I got a little sick but the wife had a great time. We caught some big redfish and everyone around was catching nothing. My wife especially liked it when the captain took his shirt off. She was impressed. We will go back out next fall with this knowledgable, proffessional captain.
Response from the owner - a week ago
First, Thank you for fishing with us...this is 1 of many reviews . I had many that were lost,..Over 25+ that have got lost from GOOGLE MAPS...I'm sure they are working to put them back up and I thank EVERYONE that took the time to post a review. I know GOOGLE will get yours back up soon....Thank you all, Capt. Shannon..///////////////////////////////////////////////////////////////////////////////////////////////// More REVIEWS LOST from GOOGLE....................................................... Reviewed July 22, 2012 NEW I booked a trip on 7/17/12 to take my 11 yr old son and 9 yr old daughter. They have limited fishing experience so I wanted a guide with a boat with plenty of room and a cover from the hot sun. The pontoon boat that they have is perfect for this. Its not as fancy looking as those center consoles but is ideal for inshore fishing. It also was important to have a guide with patience and good support. Thanks guys.....see you next year. Pete//////////////////////// lmfleischman - Oct 26, 2011 - It doesn' t matter if you are catching fish, you'll always have a great time with Captain Shannon. This was our second trip with him and we are planning many more. Today we were catching 20" to 30" drums consistently. My husband and I had fish on at the same time several times. The time flies by when you're having a very enjoyable fishing trip. Give him a try! You will not be disappointed.-//////////////////////////////////////////////// Mon, 31 Oct 2011 20:06:59 -0400 Captain Shannon, Thanks for the great day of fishing, we had a great time on our charter. The Reds were a blast to catch, fast and furious is a good way to describe it. My shoulder was still sore the next day from catching so many. I would highly recommend Captain Shannon's Charter, he worked hard so we could have a good time, thanks again Shannon, looking forward to doing it again
Edit - Delete
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/8/12 11:49 AM
@ MBlumenthal

I understand, but you seemed to have worked magic last time, no a review from Vinny Rubeo is missing and a new one from a customer today isn't showing up so I just thought maybe you could work your magic again and hopefully the reviews that I get and deserve will re-appear. I just as many other have worked very hard for them and to be honest when it's showing I have 10 reviews and how my quality score is 30/30 that is important to me and any potential customers coming to my shop so I take it very seriously. I can definetly see how this can affect somebodies business by it being there one day then disappearing and when your customer looks for you and says yeah you had 10 reviews and now you have 9 that leaves them with false hopes in which I never want to instill into my customers. Thanks for your time, help, and support Mike it's greatly appreciated.
Re: Reviews from my customers are not showing up on my Google Places listing 32teeth 8/8/12 12:00 PM
We have had at least 3 patients that I know of recently post reviews in google reviews and they are not showing up either. Please take a look at this and if they were filtered for some reason, please release them so they are posted.  We have 1 bad review that we are trying to bury and cant if no new reviews are posted.  Dentalclinicofonalaska.com 
Thank you!!!!
Re: Reviews from my customers are not showing up on my Google Places listing fsgaragedoor 8/8/12 12:01 PM
Yesterday morning we had 48 reviews,  by the evening time 3 were lost and we were at 45,  this morning another 19 lost.  in the past 24 hours we have lost 22 reviews.  Very frustrating.  We Business owners really on a competent Company like Google
to survive and shouldn't have to worry constantly that business will drop off because of a flaw in the system.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/8/12 1:14 PM
I work with Colan and I know James Brown pretty well so I was able to obtain access to 1 of the accounts that left him a review.  He used to have a lot of reviews...somewhere around 20 I think.  So here's what I did.  I logged in to the email and visited his page.  At that point I could see the review on his listing while logged in but in a different browser it was still not there.

I pressed "Edit" and it made me proceed to set up a G+ profile.  I did this.  The review still didn't show.

Then I went back to edit the review.  It prompted me to make my "previous reviews" (which there was only this 1) public.  I selected I wanted to make them public and it kept sending me in a loop. I would hit next and it would go back to the beginning where I first pressed "edit".  I selected to make them public and checked the other browser - the review still didn't show.

I clicked around on a few things and went back to James' listing and pressed edit yet again.  This time it worked without looping.  I changed nothing in the review text but when I pressed publish this time it prompted me to share this review with my circles.  I selected no.  Now the review is showing.


No idea what any of this means but wanted to post as many details as possible.  Something funky is definitely going on.  I wish I could show James how to get all his clients to do this to get his reviews back, but let's be honest, no one is going to be able to accomplish that.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/8/12 1:21 PM
Update: it was showing for a total of about 30 seconds and I got a print shot to prove it (you'll see I'm not logged in and I never use Safari which is why I was testing with that browser bc I know it has no cookies stored).  Now it appears it's not showing.
Re: Reviews from my customers are not showing up on my Google Places listing Capt.Shannon 8/8/12 2:34 PM
The more I hear the dummer it gets.......Here is 2 reviews I found of 30 I had at one time....

Captain Shannon's Sport Fishing
more info
1110 Burgess Rd
Murrells Inlet, SC 29576
(843) 450-1430
 2 reviews
Re: Reviews from my customers are not showing up on my Google Places listing drnewens 8/8/12 4:02 PM
i am also a dental office and have experienced the same. positive reviews are not being posted. its ridiculous and frustrating.
Re: Reviews from my customers are not showing up on my Google Places listing drnewens 8/8/12 4:17 PM
i am also a dental office and have experienced the same.  reviews are not being posted. its ridiculous and frustrating. please release these reviews bc i've worked so hard to get them.
www.drnewens.com
https://plus.google.com/110058563456931277076/about?hl=en&review=1
Re: Reviews from my customers are not showing up on my Google Places listing Chris Geiger 8/8/12 4:19 PM
I am having the same problems as others on the list. Recent positive customer reviews are not making it to my google place page. Also two reviews that used to be on my page are now missing. That is a total of 4 missing reviews now. 

Google can't or won't listen to this issue. It should not be offering a service that is so broken. I have stopped paying money to google for adwords. I am also taking steps to reduce my usage of all google products. I no longer trust google and I don't have any confidence in their ability to service the needs of modern businesses.  
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/9/12 2:00 AM
@Joy - Dang!!!!  I bet when you saw the review appear, you said "Yay me!"  And then a minute later you said... "What the...(something inappropriate)."  I assume you can still see the review when logged in.

That sounds more like a technical issue than a spam filter.  You're not the first to report the same experience. 

But looking over the posts, it appears this thread is now also the my auto dealer reviews disappeared thread.

I do not believe these issues are related.  And posting both in the same thread only confuses the issue of the OP.
Re: Reviews from my customers are not showing up on my Google Places listing SilverHornet 8/9/12 2:17 AM
Same issue. I posted an entirely legitimate review on a fellow business owner's profile (using another account, not this one), and it's been mysteriously 'eaten' by the system.  He provided an excellent service and fully deserves recognition for that.  Google seem to have seriously dropped the ball on this one.
Re: Reviews from my customers are not showing up on my Google Places listing pestes27502 8/9/12 3:44 AM
It seems there might be two issues: 1) Existing Google Reviews Disappearing, and 2) Newly Submitted Google Reviews Not Showing. Indeed they might be the same, but it's probably best to identify the two issues in the event that there are in fact two problems - we don't want Google addressing one and not the other.

My issue is the latter (#2 - Newly Submitted Google Reviews Not Showing). I am running a campaign for a client asking their customers to write a Google Review. In addition to submitting the review, they are also submitting a form to make us aware. We just started this campaign, and in the last two days I have received 9 form submissions, however of the 9 forms submitted only 2 Google Reviews are showing.

@Jade W - Thank you for commenting on this thread that you are investigating. I need to have an answer for my client as soon as possible. If I need to report this to support via a different method, please let me know.

-Paul
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/9/12 4:54 AM
@Pestes27502

Your distinction is a valid one but after slogging through this on numerous cases that I showed to Google, Google insisted that it was one and the same thing.

In the meantime, while you are waiting for a meaningful response from Google (which are in short supply of late) you might find this valuable: 

What Should You Tell A Client When Google Loses Their Reviews – A 4 Part Plan

Re: Reviews from my customers are not showing up on my Google Places listing mikeplumb 8/9/12 6:46 AM
I to lost 20 reviews over night this is crazy all the hard work to get customers to write them only to be taken away google is getting to big for its britches come on yahoo and bing there are a lot of people upset with the power house of google when companies don't listen to the people the people go somewhere else that is how google got so big but now they give two hoots about the people i predict the fall of google with there new updates the serps look like crap the higher they rise the harder they fall fcc is already on them they need to look in harder for them to mess with small business like this is bad and small business is what got google were they are now!!
Re: Reviews from my customers are not showing up on my Google Places listing Kelseypost 8/9/12 6:52 AM
We're experiencing 2 issues: Our page dropped about 7-10 reviews in the last month. Some of our customers also told us that they left a review, but we are unable to see it. Here's our page: https://plus.google.com/106185353957309379464/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/9/12 8:06 AM
Okay I just noticed something really interesting.  One of the listings Colan posted
( https://plus.google.com/u/0/110571214782051674566/about) is the insurance agent who insures our work office (business insurance) so I have written him a review using this profile (the one I'm posting with).  My review, along with all his others are not showing.  However, all my other reviews show just fine on other businesses. 

Examples: 


I can see my review when logged in.  This tells me it's something that gets flagged on the business listing maybe vs. the user.  I thought it would be the user that would be flagged but clearly my profile hasn't been flagged (nor should it get flagged - I review tons of businesses and never leave spammy reviews).


Re: Reviews from my customers are not showing up on my Google Places listing liquidphotocouk 8/9/12 8:17 AM
What we can't fathom is all we did was move!! We have gone from being one of the highest 5* reviewed businesses in our area to looking like complete newbies :(

Please sort it out Google, if it goes on for much longer (it's been 8 weeks since they went missing) then you at least owe us some compensation for lost business!!
Re: Reviews from my customers are not showing up on my Google Places listing treebles 8/9/12 9:02 AM
Joy,
It is your review that is censored on the business listing, but your comments are not censored in your own profile.
At least that is how we could tell if the review was censored, if it appears on your profile but not in the business Local listing.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/9/12 10:40 AM
@liquid

Moving breaks the bond as the reviews are essentially anchored to the location not the brand. 
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/9/12 10:41 AM
@treebles - not sure I understand your point.  this would only apply to reviews that were shared publicly by the user.

By default, ALL reviews (should) show up on the business listing page.  Only those reviews that the user ALSO chooses to SHARE publicly (or only to specific Circles) can be seen on their profile page.
Re: Reviews from my customers are not showing up on my Google Places listing Carrara Nour 8/9/12 1:11 PM
I'm so glad somebody started a thread on this!

Reviews are extremely hard to come by in my industry (wedding entertainment), and I just had a review vanish on me. I'm livid, because I work hard for my reviews!

I've attached a screen cap of the review. This review disappeared within 5 minutes of my client posting it. My client has reviewed several other wedding vendors, and was logged into her G+ account. What other proof can I provide Google to show that Tiffany is a real customer and not a robot?
Re: Reviews from my customers are not showing up on my Google Places listing SteveD717 8/9/12 1:57 PM
Smart Motors Toyota Scion
5901 Odana Road
Madison, WI 53719
Automobile Sales and Service

I went from a score of 22 to 0 OVERNIGHT! Yes we ask customers for Google reviews and provide them with a link to our page but we do not publish the reviews for them. 24 reviews were removed from 5pm CST August 2nd to 8am CST August 3rd.

Thanks Google, thanks for nothing.
Re: Reviews from my customers are not showing up on my Google Places listing West Houston Volkswagen & West Houston Subaru 8/9/12 2:05 PM
We had over 300 Reviews all legit as well and bam, wiped out and that is just the Volkswagen Store, The Subaru Store had an additional 125! We went from being the best in our area to the worst! By the way ALL of the bad reviews are still published.
 
I think a class action law suit might wake google up! They are destroying our reputation in one fail swoop.
 
We trusted google we invested several years time, did everything the RIGHT way!
 
And look where we are.
Re: Reviews from my customers are not showing up on my Google Places listing frustrated business owner 8/9/12 2:12 PM
I have the exact same problem.  Only the bad reviews stay and the good ones are gone!  This if for a large dental group practice.  I am consulting with our attorneys to see what can be done in terms of a class action lawsuit.  This is ridiculous and detrimental to our business.  I will provide details as I find information out.  
Re: Reviews from my customers are not showing up on my Google Places listing SteveD717 8/9/12 2:35 PM
Here's an idea. Why don't all of the business owners and consultants that are dealing with this nightmare give Google a dose of their own medicine? Here's the link to the West Campus 6 Location in California. Leave a review and let them know what you think. I did and it felt REAL good.

Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/9/12 2:51 PM
I just noticed something else.  My review for Danny Franchino shows when I'm logged in, but it's blank when I'm viewing all the reviews I've ever written under the local tab on G+.  See attached images


Re: Reviews from my customers are not showing up on my Google Places listing treebles 8/9/12 3:05 PM
This person wrote 11 reviews in the last week for different businesses. If I have to guess I would say that is the reason why they were caught in the spam filter.
I am not saying she is a spammer or that she is not a real person, but given the current problems with reviews I would not be surprised that she was flagged as a spammer.
There is no mechanism to provide Google with proof that the review is not spammy, maybe if a Google employee sees the post might take a look but there is no guarantees.
Re: Reviews from my customers are not showing up on my Google Places listing jfradwords 8/10/12 12:30 PM
Add me to the list https://plus.google.com/100187804371394051804/about?gl=US&hl=en-US
Re: Reviews from my customers are not showing up on my Google Places listing jfradwords 8/10/12 12:31 PM
Right here: https://plus.google.com/100187804371394051804/about?gl=US&hl=en-US
Re: Reviews from my customers are not showing up on my Google Places listing Mark Weber 8/10/12 1:44 PM
Two clients have complained to me that their reviews they spent time and effort posting are not showing. My places profile is https://plus.google.com/112294948139805350800/about and one of the reviewers (who I sold a $3.5 Million dollar beachfront condo to) is John Wilson  https://plus.google.com/u/0/114000051947611419796/posts 

John is not a big user of Google+ but he does use gmail as his primary email. Here is the email he sent to me showing the review. He says he can see it when he logs into Google but it doesn't come up in the results on my places page. This is what he sent to me and what he sees, "John Wilson (You) reviewed in the last week

Quality 3 / 3

Mark Weber, the owner of White Sands Realty, was a great help in locating and negotiating for our beautiful new condo at Moraya Bay, that is directly on the beach. We knew we wanted a second home in Naples and Mark, a life time resident of Naples, was able to insure that we purchased in a premier, friendly, beach community. Mark did not stop with simply finding a home for us, he assisted with every step, including finding us a local attorney, decorators, and even looking for a dog sitter! We highly recommend Mark and his team of experts at White Sands Realty to anyone looking for real estate on the beach or anywhere in Naples. Parterning with Mark you can be assured of the financial stability of your investment. Sincerely, John & Twyla Wilson"

This is not the only review that is caught in Google's Review Algorithm but it's a great example. It's a real person and a detailed, honest review. Hopefully it will be fixed and post someday! Any help from Google would be greatly appreciated!!!

Re: Reviews from my customers are not showing up on my Google Places listing holteylaw 8/10/12 2:15 PM
@mblumenthal - per your posting regarding informing Google of missing reviews, I am jumping in on this forum to report what's happened to my business.

Since our Places page merged with Google+, all of our 7 Reviews we've accumulated over the last 6 months have disappeared. I would estimate this happened about 5 weeks ago. I was hoping they would return but now I'm starting to think they've fallen into the great google abyss.

Google+ Page: https://plus.google.com/100530798205802281395/
Name of Business: Holtey Law

I will look to other forums to post too. I think I speak for everyone in the forum when I say thanks for being the initiator.
Re: Reviews from my customers are not showing up on my Google Places listing Bmeist 8/10/12 6:14 PM
Thanks MBlumenthal for helping try to figure this out.  I posted a review for my house painter and it shows under my reviews, but not on his page.  You would think Google could at least notify the author that their review was flagged/removed so at least they know what happened to it.  As a webmaster, I have seen plenty of spam comments and my review was not spammy at all that I can tell.  What other information is needed to help fix this?  Thanks very much!



Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/10/12 7:32 PM
Its amazing that out of the 3 reviews posted in the last 2 days, only the negative review gets posted publicly while the positive reviews stay hidden from the rest of the world.
Re: Reviews from my customers are not showing up on my Google Places listing Brooklyn23 8/10/12 7:39 PM
Yelp does the same thing. Very frustrating especially when the customer takes the time to write one.
Re: Reviews from my customers are not showing up on my Google Places listing chris.s. 8/11/12 2:07 AM

I have noticed that none of our reviews are showing up in a search. Our company is called Your Body Needs Massage Therapy, www.yourbodneeds.com and when you search for massage in Crofton, Md. our reviews aren't showing up. What is going on?
Re: Reviews from my customers are not showing up on my Google Places listing mauibob 8/11/12 1:49 PM
You might be having a problem with all of your reviews coming from the same IP address. I don't know what Google is doing to screen reviews, but it looks suspicious when all the reviews come from one location, and that location just happens to be from the business address being reviewed. It might serve you better to send your customers an invitation to review your business from their own computer or iphone.
Re: Reviews from my customers are not showing up on my Google Places listing BobbyGonz 8/12/12 7:24 AM
I just wanted to make a mention of my places page in an attempt to get google's attention to please look at my reviews or offer suggestions.


I hope that my customers reviews are not viewed as spam. We are a small business and many of our customers are older and do not post as many reviews as other users. we have started a campaign at our location to get more reviews but none are showing in our page. It is really embarrassing that we are getting the word out but no reviews are showing. PLEASE HELP!

-Bobby
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/12/12 9:07 AM
Hey everyone!  My 1 review that wasn't showing is showing up now!!  As i mentioned earlier, all my other reviews for other businesses showed fine, it was just the 1 review that i had an issue with.  I could only se it when i was logged in. So today i logged in using the Google local app on my phine.  Unlike my laptop, the review didn't show up at all, even when i was logged in.  So i proceeded to post a review from my phone for the same business.  Now the review is showing.  Can some of you who are having this issue try leaving a review from your phone using the Local app and see if it shows publicly?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/12/12 9:08 AM
Re: Reviews from my customers are not showing up on my Google Places listing elusivesasquatch 8/12/12 10:12 AM
I have a negative review last week that showed up just fine.  I asked a few people to leave positive reviews and they are not showing up at all!  They even emailed me after the fact to let me know they did in fact leave a review.  
Re: Reviews from my customers are not showing up on my Google Places listing elusivesasquatch 8/12/12 10:14 AM
Similar issue for my Dental office.  I asked several patients to leave reviews to help combat one negative review I got.  They did write them, but nothing has shown up at all!

Re: Reviews from my customers are not showing up on my Google Places listing elusivesasquatch 8/12/12 10:15 AM
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/12/12 10:28 AM
Yep, negative reviews show up great, they even shoot themselves up to the top of the page even if they have been voted as least helpful reviews. Thanks google!
Re: Reviews from my customers are not showing up on my Google Places listing Michelley38 8/12/12 8:26 PM
We had 13 reviews, 1 that was negative from a competitor trying to slander our name. 7 of our reviews from customers have fallen off and the owner's response to the bad review fell off but the neg. review stayed! How frustating. Now we just launched an email campaign to several of our clients asking for reviews and they emailed back saying they submitted a review and we can't see ANY OF THEM! They are not using our website or any type of spam stuff, so it really doesn't make sense to promote something that is obviosly broken!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!So fustrated, any one know what's going on?
Re: Reviews from my customers are not showing up on my Google Places listing Scottio 8/13/12 10:14 AM
Ive had this issue @ https://plus.google.com/u/0/103472489258788040024/about for quite a while. One customer even shared her thought's in the suggested "share with your circles" dialog box upon leaving a review. I saw the review as a post on my feed @ https://plus.google.com/u/0/100499700251355075851/posts/cavxMaMvKYq but it never showed up credited to my overall score's as a searchable review. Something is really wrong here!
It's problematic because only my circles see my review but online shoppers at large will never get to see them. I use to have 14 reviews and a scoring of 30 pre G+ local. Post G+ I have 9 reveiws and my score has vanished! I would have close to 20 legitimate reviews but nothing is showing up. These bugs have pushed my search status way below my competition.
 http://www.yippieio.com/?p=1#comments/?p=1#comments shows the appreciation my customers feel about our services but Google no longer uses 3rd party reviews. Yes I am an IT and computer professional and the landscape is very competitive. Why are we penalized as opposed to other businesses? Google is killing my business because your filters continue to trap my customers reviews. Please Help! Look into this. Why bother paying adwords express when the free version doesn't even work.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/13/12 11:03 AM
@Scott - is there a way you could ask Judy to repost the review using a cell phone instead?  I'm curious to see if this makes it show up.  It worked for me.
Re: Reviews from my customers are not showing up on my Google Places listing triguy 8/13/12 11:15 AM
I have had at least 2 customers (of which I am aware) who have attempted to post reviews for my law firm, after I represented them in legal matters, and their reviews are not showing up.  One was about 2-3 mos ago and the latest was about 3-5 weeks ago.  I began sending email requests to my clients at the conclusion of our representation requesting that they review our law firm services if they were satisfied.  I am aware of 3 of my clients that attempted to post reviews on my google "places"/local page (https://plus.google.com/101276532714773040979/about?gl=US&hl=en-US), but only one of those appears.  The other two mentioned above emailed me to advise that they posted a review, but they have not shown up.  I do not believe that either of these clients would have attempted to post hyperlinks or anything spammy in their reviews, as they were both respectable professional legal clients.  Below is additional information on my law firm. Any information, advice or assistance in getting this matter resolved would be greatly appreciated.

Adams Legal Group, PLLC
344 High Street, Morgantown, WV, 26505 (USA)
(304)381-2166
Lawyers
http://www.adams-legal.com

Thank you very much,

William Adams
Re: Reviews from my customers are not showing up on my Google Places listing ChiroBrian 8/13/12 1:36 PM
This is exactly the issue that I am having with my Practice.
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/13/12 2:33 PM
Joy I just posted a link to your blog post over at my forum because I thought it had some good tips. The experiment with trying a review via mobile is worth looking into.

Plus also just posted some tips that Mike gave in another thread here. Def worth a read if you are having review problems.
(Fixed link, thanks Joy!)

Linda

Re: Reviews from my customers are not showing up on my Google Places listing chagrin 8/13/12 3:02 PM
My valid positive client reviews are not posting.  Google dug up a bogus one from over two years ago from someone playing a joke on me, but will only post half of the new positive reviews.  One client tried to post on Aug 6th and another on Aug 3rd. Neither one posted.  Are they lost forever?  Please help!
Re: Reviews from my customers are not showing up on my Google Places listing SMMC 8/13/12 3:37 PM
Hi folks, thanks for the support. Our client is also actively soliciting reviews from their clients and most are not showing up either. They are all genuine reviews that get posted and just disappear. Here is the page: https://plus.google.com/114202349399964799841/ - any help from Google will be gratefully appreciated.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/13/12 3:56 PM
@Linda - I think you meant https://productforums.google.com/forum/#!msg/business/9N_Nir9m8_s/G8jbozXU8jkJ

I've been noticing lately when I copy and paste a link to another thread from my browser, it has all these extra characters at the end that makes the link not work.  Kinda annoying.
Re: Reviews from my customers are not showing up on my Google Places listing Common Sense Guy 8/13/12 8:09 PM
WE'RE ACTUALLY THINKING ABOUT A LAWSUIT...  Here's why: I once called a great plumbing services provider to my home, that later turned into a customer of mine for web type stuff.  So since then I've been helping them with their web page and providing great content that has helped with SEO.  In addition we put in place a great policy to suggest that customers to write reviews for them, which has also assisted with SEO and online clout.  All the company owners asks is that customers give their honest opinion of the level of service they received (and top service is this company's #1 goal).  We don't pay for reviews.  We don't buy fake reviews.  Nothing we do is below board.

Current situation: On every business review website where you can find a listing for this company, they have accumulated more 5 star ratings than any other service provider in all of Louisiana. THEY ARE #1 on ANGIE'S LIST (a VERIFIED reviews site that people pay money to be a member of).  They are #1 on Kudzu.  They are #1 on JudysBook.  And on Angie's List (the verified site), they are leading their competition by a LARGE margin... with an average feedback rating of an A.  An AVERAGE feedback of A.  They got an ANGIE'S LIST TOP SERVICE AWARD for 2011, and are expecting one for 2012!!

On Google?  The company PREVIOUSLY HAD 44... yes... count em'... FORTY-FOUR 5 STAR feedback ratings from customers on Google Reviews.  Now Google shows ONE review, and it's a NEGATIVE one (not to mention suspected to be fraudulent).  Incoming call counts have plummeted.  MockPlumbing.com in Baton Rouge is the company.  https://plus.google.com/101877241401521389820/about?hl=en is the G+ link.  

As far as I'm concerned, the Google Review folks, or the Google Local review folks, or the G+ review folks, or the G+ Local review folks... whoever owns this abortion of a service... should be FIRED FOR INCOMPETENCE!!  Their product SUCKS and is not only NOT representative of the customer feedback that exists at certified review sites elsewhere across the net... it is full-on FALSE REPRESENTATION... and frankly we're starting to wonder if there's a financial damage legal case to be made regarding the now lower call and web volume caused by the fall in SEO because of this Google Reviews debacle.  We have tracked EVERYTHING, and can show damages evidence to a judge or jury.  Maybe a class action suit might be the way to go...?

Thoughts?  Opinions?
Re: Reviews from my customers are not showing up on my Google Places listing Scott105 8/13/12 8:36 PM
We have one customer who posted a negative review about our business.  Yet, we have several other loyal customers who posted positive reviews.  Thankfully, these positive reviews are rated as most helpful.  However, this one negative review, while lowest in helpfulness rating appears at the top of the review list according to Google+ Local's "Most Helpful" default rating.  Please see attached screenshot that shows the problem.  Note that all personal details, including review contents, have been blacked out.  Thank you for your time and help, it is very much appreciated.
Re: Reviews from my customers are not showing up on my Google Places listing eConsultancy 8/13/12 9:44 PM
My clients also posted reviews for us but not showing in Google+ Local at https://plus.google.com/111670419009984517059/about
Re: Reviews from my customers are not showing up on my Google Places listing Fcancer 8/14/12 6:06 AM
Thanks for taking the time to put this together. I must admit that I am beyond frustrated. I had 61 reviews and now I am down to 5..... Here is my link:


Any insight would be appreciated. These are not spam, they are actual customers who took the time to go in and write a review about my business. thanks!!
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/14/12 6:11 AM
@FCancer - your Yahoo reviews are also linked to the wrong listing.  There's a 2nd listing on Google with a similar phone number but different address - https://plus.google.com/101070856867200887874/about and your Yahoo listing ( http://local.yahoo.com/info-29920137-allstate-insurance-chicago?tab=reviews) is linked to it.
Re: Reviews from my customers are not showing up on my Google Places listing dentalgroup 8/14/12 6:25 AM
Ditto. On the location of our business that lost 62 of its 63 reviews literally overnight (leaving only the worst review), we picked ourselves up and dusted off as best we could from this debacle of an experiment by Google to pick up 4 reviews over the next couple of weeks -- all positive. However, that one negative review, despite numerically being one of the least helpful, shows at the top by default AND if reordered by "most helpful." 
Re: Reviews from my customers are not showing up on my Google Places listing Fcancer 8/14/12 6:30 AM
that's odd...that other google allstate is another totally separate agent. At one point, a few of my reviews somehow got on that page, but I had Vanessa remove them. Any idea how I unlink those? Don't want another agent getting business from my reviews..
Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/14/12 10:09 AM
I have suffered for several years now with dupe listings and with reviews that have left or migrated.  Most recently, I had an incomplete dupe that had stolen all of my high quality reviews.  After Vanessa told me not to claim the dup, but report the problem, I did so.  Months later Google Places acted.  the dup left, as did the reviews.

Now another is back, this time with my wife's name in the business title.  I am a lawyer.  My wife is a part of the business, but is not a lawyer.  She has never created a Google Places account.    Again, this listing is unclaimed.  It has 2 of the 9 reviews associated with it.  I have reported to Google Places but no action.

  Interestingly, when I run a Adwords Express Ad, I do get the  two reviews and the fully yellowed out stars associated with what appears to be the claimed listing.  



Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/14/12 10:21 AM
@FCancer - if you want to start a new thread, I can address that question there.
Re: Reviews from my customers are not showing up on my Google Places listing Stewart-law 8/14/12 1:11 PM
I'm having the same problem.  Some review disappear after a few hours; other reviews never appear at all.
Re: Reviews from my customers are not showing up on my Google Places listing Stewart-law 8/14/12 1:17 PM
In case anyone at Google is paying attention and wants to resolve the issue of disappearing or non-appearing reviews, go to https://plus.google.com/101093179201684125283/about?hl=en#101093179201684125283/about
 
Thank you in advance.
Re: Reviews from my customers are not showing up on my Google Places listing Cuneo Advertising 8/14/12 1:27 PM

We are trying to come up with proactive responses on behalf of our clients, and thought of posting this message on their websites and various digital channels.  What are everyone's thoughts on this type of response?

Dear customers

Please note that on (such & such date) (dealer name) had (xxx) reviews with an average score of (xx out of 30). Unfortunately Google made a change to the review section of their site and it caused the majority of our reviews to disappear. Many other dealerships were affected in this same way. It is our understanding that Google is attempting to fix this problem. Hopefully our many excellent reviews will soon be returned to the site. In the meantime, please know that customer satisfaction is our number one goal.

Thank you,

(dealership)

Re: Reviews from my customers are not showing up on my Google Places listing SMMC 8/14/12 9:18 PM
Oh, Mike, I should have actually asked if you would escalate for me? It is a very important law firm who just hired us to help them get reviews, so, we have pie in face until we can get all the authentic reviews unflagged. Please help. https://plus.google.com/114202349399964799841/ Downie Stewart Lawyers Dunedin New Zealand
Re: Reviews from my customers are not showing up on my Google Places listing Andrew Rugman 8/15/12 2:11 AM
We have the same problem. Customer reviews not appearing.
Re: Reviews from my customers are not showing up on my Google Places listing Tom Wood Automotive 8/15/12 7:03 AM
Tom Wood Toyota (https://plus.google.com/115318979129828450161/about?hl=en#115318979129828450161/about) is having the same issue... we went from over 90 positive reviews to 10 negative, and our score dropped from 29 on May 31st to 0 on August 1st. We earned those reviews, and our positive score was a point of pride for employees and an important sales tool for customers. Explaining to customers that 'Google implemented a new algorithmthat artificially manipulated our reviews and score' is ridiculous. They see that we have 10 negative reviews and a 0 score, and they move on to a better reviewed dealer that wasn't hit quite as badly by this 'upgrade.' Google, we want our reviews back!!!
~Mariah Smith
Reputation Managment Director
Tom Wood Toyota
4202 Lafayette Rd, Indianapolis, IN 46254
317-705-7825

www.tomwoodtoyota.com

Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/15/12 9:15 AM
So, here is an exact quote from Google+ Local Listing Support

"Reviews that may have been removed will not be reinstated."

So in other words, they are not going to fix their screw up . . . at all.
Re: Reviews from my customers are not showing up on my Google Places listing Cuneo Advertising 8/15/12 10:49 AM
Rodney is that an actual quote they put up?  So our clients, who have spent years gathering real, legit reviews, are suddenly going to be out of those reviews, and Google isn't going to fix it?
Re: Reviews from my customers are not showing up on my Google Places listing Molly McAllister 8/15/12 10:49 AM
One of my clients is having the same issue.  He had over 100 good reviews and now only has 1 bad one.  He has also asked patients to continue leaving reviews, but none are showing.
https://plus.google.com/100800403242997400449/about?gl=us&hl=en

Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/15/12 11:15 AM
Spotoncuneo, that is what they sent me word for word in an email when I address them about this issue.
Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 8/15/12 1:49 PM
Still looking into this, guys. Soliciting reviews is suspect behavior for our systems, so please please please make sure your reviews are legitimate and left by your customers of their own accord.

Re: Reviews from my customers are not showing up on my Google Places listing Capt.Shannon 8/15/12 1:50 PM
This whole thing just sucks........we deserve better.  
Re: Reviews from my customers are not showing up on my Google Places listing feldmansmiles 8/15/12 2:15 PM
Hey Jade, thanks for jumping in :)  I can probably speak for many in the orthodontic (perhaps dental, too) field in saying that our brand's reputation is the bedrock upon which our practices are built.  As such, we do include links to our Google+ Local pages in almost all electronic communication along with the (simplified) message, "Quality of care is our focus. Please take a moment to share your thoughts about our practice on Google. Link."  So then our quarterly newsletter goes out, and a dozen people call to say that they left reviews, but nothing shows up.  And just one review makes it live.

Granted that this is a form of solicitation, but it's surely in keeping with the guidelines, as much as simply having a claimed Google+ Local page is, in and of itself, a solicitation for a review.

Just wanted to share my thoughts as the general consensus is that statistically few positive patient (or customer) reviews go live, but negative reviews are not equally discriminated.  So Google has created a landscape in which we are beholden to a system that is increasingly unmanageable. So our emails to patients may need to change to, "Have a great experience? Then post it to Google to be flagged as spam! Have a bad experience? Tell the world on Google because we know your review will go live!
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/15/12 2:39 PM
Jade, some guidance as to whether this is a technical issue or the result of systematic processes (or both) would be helpful.

Also, acknowledging a relationship between the two issues would also be helpful; ie. sudden mass disappearance of reviews vs. new reviews not showing up on a live listing.

If one or the other is a technical issue, then we can be advised that this will eventually be resolved.  However, if this is systematic we can advise clients accordingly.
Re: Reviews from my customers are not showing up on my Google Places listing frustrated business owner 8/15/12 4:03 PM
I completely agree with feldansmiles.  Someone had mentioned using a cell phone.  I had a patient yesterday try to post a review via cell phone, but it did NOT go through. This is definitely affecting our business.  I have now taken my google link OFF of our website, because nothing is posting.  Can someone from Google give us a timeline on when this is getting fixed, and if you have some kind of filter in place, IT ISN'T WORKING!  only the bad reviews are being posted.  

I hope google isn't modeling something after yelp, where they publish reviews only for those who have nothing to do all day but post a dozen reviews and log into their service.  

Here is our link to google+ that isn't posting any reviews.  I think we are 100% for negative reviews and maybe 5% for positive ones over the past 3 months.

Re: Reviews from my customers are not showing up on my Google Places listing Trying to Live G's Way 8/15/12 4:17 PM
I would like to know why a positive review posted for our Google+ Local has not posted.  Do you just arbitrarily post what you want, thus rendering this entire review thing suspect?  Come on, we're busting our humps over here to live the Google way, and this is simply not right.  We work super hard for our reviews and having them not post and not knowing why is enraging.
Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 8/15/12 4:18 PM
Well, first -- mobile reviewing can only be done through: Google Maps or Google+ for Android, or, Google+ Local app on iOS. (Visiting the page on a browser on mobile does not work!)

The technical issues for reviews still exist -- those are more common in my experience with pages that have had duplicate or merging issues in the past. The majority of the reviews cases that I have investigated from the forum and other channels are reviews being taken down for suspicious reviewing behavior. 
Re: Reviews from my customers are not showing up on my Google Places listing Trying to Live G's Way 8/15/12 4:22 PM
Is there any way to review our listing to let us know why this is happening?

Please let me know.  This is really important to us.

Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/15/12 4:37 PM
Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/15/12 4:43 PM
what do you mean jade by "soliciting reviews" being regarded by go
ogle as suspicious?  I ask former client to review me all the time.  They do the review on their own on their own pc, and I have no control of what they say.
(unknown) 8/15/12 4:47 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/15/12 4:47 PM
I am having the same problem.  It is as if google is regarding positive reviews as per se suspicious.  Would it best for us to encourage some clients and patients to post negative reviews so amybe the algo will not decide we are getting too much praise and cut reviews?
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/15/12 6:06 PM
Jade, all of our reviews are legit save for one of two negative reviews that we got from a competitor. Recently, none of our positive reviews have been going through and yet our negative review (by a crazy lady) goes through without any issue and easily makes it way to the top of the page. While we do not offer discounts or any incentive to post positive reviews, our customers often times ask where they can leave on for us and we email them a link to our G+ page. Is this a problem? I really do not want to make it any harder than it already is for my customers to leave a review, especially when they are already so graciously willing to go through the trouble to begin with. Also, I know that one of your reps already told me that if the review has not gone through or was filtered as SPAM that it would not be fixed or reinstated, but is there any exceptions? We work hard for these reviews and it really is the back bone for our business. Please help us here.

Thanks
Re: Reviews from my customers are not showing up on my Google Places listing TyNmi 8/16/12 6:26 AM
Coval Fitness & Sports Performance is having this problem as well.   https://plus.google.com/100679667176703931964/about?hl=en
The funny thing is, I can go to the profiles of the people who have reviewed for us and look at their review and score on their timeline, but it doesnt show up on our page.  It isnt spam if the reviewer actually has a profile with a pic and their profile is filled out and they post on their profile from time to time.  That is a real person.  We're not having issues with only negative reviews since every review we've had has been 3/3, although maybe that is the problem, but it's not like we're going to start doing our jobs poorly just so we can get negative reviews and prove they aren't spam.  Please fix this, as we are getting ready to have a living social deal for our new bootcamps and want people to be able to read the reviews for our business.
Re: Reviews from my customers are not showing up on my Google Places listing RussOfford 8/16/12 7:11 AM
I have  a client who has about 3 new reviews that are not showing up on the G+ Local page yet.
 
Accurate Basement Repair (in Milwaukee, WI)
 
Below are 2 screenshots provided by 2 different customers who left a review.

 

 
Thanks,
 
Russ
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/16/12 7:40 AM
"reviews being taken down for suspicious reviewing behavior."

Considering the timing, this guy seems to have summed up the situation pretty well...

http://goo.gl/QTVqU
Re: Reviews from my customers are not showing up on my Google Places listing Trying to Live G's Way 8/16/12 7:41 AM
I actually took a few minutes this morning to read through this entire thread - again.

I don't know how anyone with a competent mind could read it and not go completely insane.  These online reviews are the new normal, and if that system is flawed, what are we to do?

This is just absolutely terrible.  No one EVER answers my questions at Google.  EVER.  So much for trying to live THEIR way.
(unknown) 8/16/12 8:19 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/16/12 8:30 AM
Oh thank my lucky stars!!!! Another positive review just disappeared!!! How grand!!!!
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/16/12 9:12 AM
@Jade - "  Soliciting reviews is suspect behavior for our systems" - can you elaborate on this?  Does this mean that Google now doesn't recommend businesses ask for reviews from their customers?  I'm interpreting that it means that if they ask, there is a good likeliness that the reviews might get filtered.  If that's the case, I don't really blame businesses for giving up and going elsewhere to collect reviews.  At least with Yelp, the filtered reviews are listed below the non-filtered ones.
Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 8/16/12 9:28 AM
"Soliciting reviews is suspect behavior for our systems."

What I mean by this is -- it's fine if you reach out to customers to ask them to review, but I do not recommend that you do this in waves. If you want to reach out to legit customers and ask them to review, I recommend you contact them immediately after you have done business with them. 
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/16/12 9:32 AM
Jade . . . in waves? I do not know about other businesses, but we provide service for at least 100 customers a month and a great majority of them are happy. If we decided to ask them all to leave us a review after doing business with us, then we would be in a constant state of "waves" am I correct? What is considered a "wave" to Google? Should I only ask one or two customers a week?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/16/12 9:38 AM
@Jade - yeah I can see how getting a ton of reviews all at once would seem "odd" but in the same sense, isn't "slowly" gathering them over time in a planned, orderly way more unnatural?  For example, we just had this massive festival in Toronto last weekend and the restaurants on this 1 street got flooded with business that is probably equivalent to the amount of people they normally serve in 3 months (all in 1 day instead).  That's just 1 example where I can think that the business would have an abnormally high volume all at once.  

Most of the businesses I know that lost their reviews did systematically do it in waves and I was thinking the opposite - that they got filtered because the reviews happened on a constant basis which seems more unlikely to be natural.
Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 8/16/12 9:47 AM
Well, think about it this way -- in our ideas, the "ideal" review is by a customer who writes a review of a place completely by his or her own accord, on mobile during the experience or at home after. This would mimic the regular flow of the business.

On the other hand, some SEO companies that resort to spam reviews to deliver "results" would exhibit different behavior.

It's a system that we are constantly trying to improve, but for now, this is what I can say to try and help. I really don't want legit businesses with legit reviews to get caught, so this is our effort. I can't provide specific numbers (and in fact don't know them).
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/16/12 9:53 AM
Are any of the examples posted in this thread likely to see their reviews return?  Is there anything Google is working on to get the ones that were wrongly filtered back?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/16/12 9:53 AM
Re: Reviews from my customers are not showing up on my Google Places listing TyNmi 8/16/12 10:37 AM
Where I work, Coval Fitness & Sports Performance has 2 reviews that I know of that weren't posted on our page.  One was done 3 weeks ago, the other was done last week.  We didn't ask them to do it either, they were done by their own accord.  So why would this be flagged as un-natural?  What should I tell them if they ask why their review didnt show up on our page, or if they  tell us they wrote a review, should we tell them that it was all worthless?  We only have 4 reviews, 6 if we were to get our other 2 put back on the page.  its obvious we do things the "google way", so why cant google see that?
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/16/12 11:33 AM
But Jade I can understand that spammy reviews follow certain behaviors BUT regular honest businesses using best practices are going to get reviews in waves too.

Here's a common example that I think often happens and is totally legit. This could be a local store, restaurant, Dentist or whatever...

Monthly email newsletter goes out. At bottom it says "Check out all our great reviews on Google and please leave us one if you have any feedback to share". Link
(Totally acceptable and I bet the most ethical brands out there do it.)

Then due to that newsletter going out to all customers, they may get a bunch of reviews all at once. Then next month another big rush.

So I def don't think this part of the filter is right or fair..

But I can understand the spam filter would have no way of knowing if that email was a rep management company offering an incentive instead of from an innocent newsletter from the business.

Linda


Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/16/12 11:55 AM
I got an idea . .  . There are so many other review sites out there that DO NOT have these issues, perhaps you guys should take a page from their book instead of constantly changing things and making things worse.
Re: Reviews from my customers are not showing up on my Google Places listing britgeekoncall7 8/16/12 12:41 PM
Jade very glad to here this, my clients have left some reviews over the last 5 months, none of them went live..these reviews were all fair, honest ones, and
were done on their home computers ok.
Re: Reviews from my customers are not showing up on my Google Places listing dianakCI 8/16/12 1:09 PM
@Jade W, our client has spent years building up their score, yet they have been 'caught' in this review filter, going from 93 reviews to 3! This is obviously devastating since our client has done everything correct to get these reviews written for his dealership. He has neither paid nor exchanged anything for these positive reviews. As a Google PPC client of yours as well and spending six figures a year, he feels he deserves some support from Google to get this issue resolved.

Please help Audi North Scottsdale! https://plus.google.com/110270818689701494533/about?hl=en Or at least let us know for certain that the reviews are gone, not going to be coming back, and to start over.
Re: Reviews from my customers are not showing up on my Google Places listing shoe repair 8/16/12 3:14 PM
YeS!  I had over 100 reviews and all have disappeared and only negative, old reviews remain,  I have contacted Google and no resolution yet.  Keep me updated
Re: Reviews from my customers are not showing up on my Google Places listing Danbury Dentist 8/16/12 6:44 PM
Patient reviews not being posted

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/115886654551742999038/about?hl=en
Business name (as it is in your account): Jay M. Marks, DMD
Business location: Street address, City, State/Province, Country 93 West St., Danbury, CT 06810, USA
Business telephone (as it is in your account): 203-778-8048
Business category (e.g. hospital, etc.): Medical
Website:

What's the issue you're experiencing? 
I've had 3 or 4 actual real patients say that they have reviewed my office, and the reviews do not show up for the public to see- but remain only when they are logged in on their own accounts.  Is there something that I have done wrong that is preventing reviews to be posted?  How can this be solved- these are actual patients reviewing my business.  It also seems that every once in a while I loose some reviews?  I don't understand what is going on???
Thank You - JM
Re: Reviews from my customers are not showing up on my Google Places listing Local Business Rockstar 8/16/12 9:09 PM
@megmclean

This is hard to tell.  Just a couple of months ago, G said that you could legitimately submit up to 10 reviews each day from the same IP,
so that you could have a review system set up in your location.

However, could it have been bait to see if people were, once again, trying to game the system?  Flush out the players?  Again, it is hard to tell.

Remember, you should also be acquiring reviews on OTHER SITES too.  Do you think it odd that a company might have 30 reviews on Google, but no where else?

The key is to have an organic array of reviews because you are doing good business and getting people to talk about that.  

Start asking customers to post on other sites until these changes settle.  Hope this helps someone.
Re: Reviews from my customers are not showing up on my Google Places listing Scottio 8/17/12 4:05 AM
Just received from the Adwords X team:

Dear AdWords Advertiser,

We'd like to let you know that your Google AdWords account balance is
running low. You have only $0.33 left for ad activity. Once that's
exhausted, your ads will stop running until you add more funds.
Follow these steps to make a payment and keep your ads running:
1. Sign in to your AdWords account at https://adwords.google.com/ select.
2. Click the "Billing" tab.'
3. Click the "Make a payment" button.
4. Follow the instructions to make a payment.

Thank you for advertising with Google AdWords.

Sincerely,
The Google AdWords Team

In light of the fact these Google no longer includes 3rd party reviews from other webpage sources and Google Local/Places review issues are not being addressed in a timely fashion (or at all), I don't feel including Google Adwords expenditures in my advertising budget is justified at this time. Reviews are not showing so... my status seems to be the same as if I didn't pay the Adwords fee. If missing review issues continue, I will close my Adwords account completely. Please pass this info to the appropriate people.
Re: Reviews from my customers are not showing up on my Google Places listing Frustrated Google+ User 8/17/12 8:14 AM
I'm having the same issue as everyone else.  We've been working on soliciting customer reviews and the last 4 haven't shown up at all!  


HELP!
Re: Reviews from my customers are not showing up on my Google Places listing PeteFak 8/17/12 8:44 AM
Hi Jade,
 
Thanks for your input.
My practice's Google Plus page is  https://plus.google.com/105105071219530465631
 
As you stated above, our practice did indeed have a duplicate listing. Since reporting this duplicate and having it corrected, we have not had success with reviews showing.
We have always asked patients to leave reviews as you have recommended so I doubt they are being filtered as spam.
 
Any help or guidance would be greatly appreciated,
Pete.
 
 
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/17/12 9:53 AM
@Jade - my cousin works with me and all her reviews aren't showing with the exception of 1 negative review she posted for a resort a couple weeks ago.  I was asking her lots of questions and the reviews on her profile aren't new, she wrote them over the span of the last couple years.  They probably weren't posted from the same computer and they are a mixture of negative and positive reviews for businesses in the area she lives in.  I have no idea what triggered them as spam or why they aren't showing.  I can see on her G+ profile when she shares the review but when I look at the business page, it's not there.  What should I be advising these people?  I want to encourage people to use Google vs. the other sites for reviews but lately I'm wondering if there is any point?   This is her profile - https://plus.google.com/111033870325509124066/posts.  Is there anything she should do, or is every review she posts from now on just going to be filtered?
Re: Reviews from my customers are not showing up on my Google Places listing Tom Wood Automotive 8/17/12 9:56 AM
Tom Wood Toyota (https://plus.google.com/115318979129828450161/about?gl=us&hl=en#115318979129828450161/about)  is experiencing the same problem, even though we went out of our way to do everything the right way.  Our score went from a 29 to a 0, and we are left with 10 negative reviews. After doing a little research, it seems they removed hundreds of positive reviews to leave us with the 10.  Why? Did they think we somehow 'cheated' a couple hundred times? We do our best to make sure the customer leaves happy, and we simply ask them to share their review with Google, and we make it easy by providing a link from our homepage (http://www.tomwood.com/reviews.htm). Reviews are a huge part of our business, and it is genuinely troubling that Google is causing all this chaos and they clearly don't care.
 
 
Mariah Smith
Reputation Management Director
Tom Wood Toyota
4202 Lafayette Rd
Indianapolis, IN  46254
317-705-7825
Re: Reviews from my customers are not showing up on my Google Places listing Dr.Kurt 8/17/12 4:07 PM
So I have worked very hard to create a positive online reputation. I recently get a call from Jenifer from google, 714-408-1712 , asking if I want help in my standing, because I dont show up.

Well, I have always been first if you google grafton wi dentist.

So I check it out, and I see all of my 30 plus positive reviews, gone! The only 3 that are left are the only 3 negative reviews I have had. This is really bad for business!

What can i do??

I have on my web site, 175 plus positive pt reviews, and this power of google is killing me.

HELP!

http://www. thefutureofdentistry.com/reviews.html

Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/17/12 4:54 PM
I am in the same boat, if my reviews keep disappearing or not appearing at all, than I am not going to pay for Google Adwords Express ads any more either.

https://plus.google.com/108892729622173173093/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing Ash Nallawalla 8/20/12 3:34 AM
Same boat. I was told that a review had been submitted to my business page https://plus.google.com/118363659511590249121/about but there is no sign of it.
Re: Reviews from my customers are not showing up on my Google Places listing Don Yo 8/20/12 7:31 AM
I tried placing a review of a business on its + page last month. It still has not showed up. I edited it all and verified I posted it publicly. I am not sure what is going on. I don't need it to show up on my personal page, I want it to show up on the business page. My friend posted a review that said "test" earlier today on the same page to see if he had the same problem. His review posted! However two other friends did not see their reviews posted.
 
What am I missing? How can my comprehensive review of a business not go public but a "test" one can? I have already checked all my settings-- it is not a public/private issue.

Business in question: https://plus.google.com/105253743189086112959/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing Dr.Kurt 8/20/12 9:06 AM
I spoke to a few patients who had posted reviews....on there page, it shows the review they did, however it isnt on my page!
Re: Reviews from my customers are not showing up on my Google Places listing pestes27502 8/20/12 9:17 AM
Question: Has anyone confirmed if a Review that has been posted from an individual to a G+ Local page show for the individual under "Your Activity" when they visit the G+ Local page? Or does it also not show for the individual who posted? 
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/20/12 12:14 PM
Maybe Jade or Linda or Mike can tell me if this makes any sense (it doesn't to me) but to update you, my cousin has edited a couple reviews to see if it was something in the review itself, and nothing seems to get the review to show.  So this is what I don't get - I can see on the SERP that she has reviewed the business (see pic below), but when I click on the listing, I cannot see the review or that she has rated it. Doesn't this seem like a bug instead of the review being filtered for spam? If it was spam, wouldn't I not be able to see her rating at all?

Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/20/12 12:29 PM
Not necessarily, if Kimberly is in your circles and has shared her Review with you, then it would show in the SERPs (customized social search).  If you log out, then that probably disappears, correct?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/20/12 12:45 PM
@Keenan - correct, she is in my circles and I don't see it when logged out.  I'm just wondering why it doesn't say she rated the business on the actual profile (and only on the SERP)? Shouldn't I see it there too?

Here's another one she rated/reviewed that's filtered:


On this one, I see it on the profile page as well.  It's just odd that how they appear is different based on the business...it's like there is 2 levels to the spam filter?
Re: Reviews from my customers are not showing up on my Google Places listing dej.kpa 8/20/12 2:40 PM
We have been having the same issues with our page.  A few weeks ago, https://plus.google.com/109825744244285928842/about?gl=us&hl=en had 204 reviews.  Last week we were down to 5 reviews.  As of today we have 17.




Re: Reviews from my customers are not showing up on my Google Places listing dej.kpa 8/20/12 3:41 PM
Another of our clients has lost 30+ reviews from this page:  https://plus.google.com/110951844220730835374/about?gl=us&hl=en

Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/20/12 4:49 PM
Someone needs to create a site where all smb that have hosed by g can post and seekd some bad publicity for g.  Waiting for jade to take mercy on us here is a waste of time
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/20/12 5:39 PM
@Joy - did she share both reviews with the public?  or the first one with circles and the second one public?
Re: Reviews from my customers are not showing up on my Google Places listing David Weth 8/20/12 10:17 PM
I am having the same problem as everyone else.  I have had two patients come in and tell me they were leaving a review.  These are patients that found me through the web, were happy and wanted to post reviews. We called one and asked if she had the review set to private, and she checked to make sure it was public, but still nothing.  First Yelp tries to extort me to do advertising, now Google seems to be playing games as well. Just an honest business owner trying to make a living and follow google's rules.

If anyone can help I would appreciate it. 
https://plus.google.com/111981243477368366030/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing lawattorney 8/21/12 2:27 AM
I am having similar issues to everyone. After getting numerous clients to review us these reviews began to disappear. Now our clients have told us they have posted reviews but there are no reviews that are appearing on any of our Google maps locations. We ask clients to complete reviews of our business, but it appears now we are being disadvantaged against other businesses since our reviews do not appear while other businesses have the ability to post new reviews from their clients. Just on one of our locations at https://plus.google.com/109530639118720692553/ , lost 10-15 reviews and new reviews do not appear. There must be away to resolve this issue that Google is having!!!!
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/21/12 5:50 AM
@Joy

I do think that there might be a business or industry level filter in play too.

Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/21/12 5:52 AM
@lawattorney

re: There must be away to resolve this issue that Google is having!!!!

Bizarrely or not, from Google's POV it is you that is having the issue.
Re: Reviews from my customers are not showing up on my Google Places listing Erick S. 8/21/12 7:19 AM
I am having many problems with our google+ business page for Torrington Eyecare: https://plus.google.com/113894741231952860322/about?hl=en

1: Legitimate, Honest reviews from real patients will not show up no matter how many times a patient submits them. These patients submit reviews from their own computers and are not influenced or encouraged by us to post anything.

2: All of our previous real and honest positive reviews have been removed from our listing.

3: Damaging Fake reviews show up no problem on our account. - See the review from "Amanda Jefferson" on page. - The photo is a fake that can be found around the web and we have no patient named Amanda Jefferson.

4: Our only recourse is to post a response to a review, and it only shows up on desktop versions, not on mobile or tablet versions of our page.

5: There is no customer service available to discuss this problem.

6: Whether it is intentional or not, Google is negatively influencing our online reputation and my professional reputation, which is costing us hundreds of thousands of dollars in new patient growth and revenue.

If anyone from google is looking at this forum, I am begging you to help us!

Respectfully,

-Erick Sirignano, OD
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/21/12 7:53 AM
@Keenan - both were public.  I think Mike is right and there is an industry-related filter too.  I'm seeing certain industries get hit harder with this than others.  Her negative review written a couple weeks ago for a resort is the only one that shows up to everyone - https://plus.google.com/113782000097960693345/about?
Re: Reviews from my customers are not showing up on my Google Places listing lvpc 8/21/12 9:08 AM
Count me in too. Not too long ago I dealt with my Google Places page disappearing, and now new reviews are not showing. I've had customers calling to tell us they've left a review, but we don't see them.

Re: Reviews from my customers are not showing up on my Google Places listing TyNmi 8/21/12 9:34 AM
has anyone thought about the possibility of a lawsuit.  Goggle created something that was purposefully influential to businesses and then failed to provide enough support to the service that it has actually become detrimental to businesses.  You business owners who have seen dozens of reviews disappear only to have negative ones remain may have a case against them for negligence.  At the least its bad publicity and may get them to fix the problem.
Re: Reviews from my customers are not showing up on my Google Places listing Scottio 8/21/12 1:32 PM
This is BS. I've corrected terrain in Goo mapmaker, i've created buildings in 3d for Google Earth. we've hosted live tutorials on using google scetchup for the "map my town" competition, I've written local review's, I've paid adword fee's. This behavior by google show's google's only interest is churning adword account's. Your business is not partnering with Google, your business (and Data) is the product of google! I'm no longer suggesting to my customers to sign up with a Google Account. (I'm an onsite computer troublshoot and repair business.) 80% of my customer's were shown the benefit's of using the Google eco-system. Many moved from AOL to Google from MY direct suggestion. Why bother. I've had it with Google TC. I'm gonna suggest Angie's list to my new customers from now on. No more android suggestion's. I'm getting an Apple Iphone w/siri.  https://plus.google.com/u/0/103472489258788040024/about
Re: Reviews from my customers are not showing up on my Google Places listing BellsFerryTC 8/21/12 8:52 PM
Wow this is serious, and it's obvious you had good reviews and only the bad remain. Just had to comment because we're in a similar boat, and the review update is negatively effecting our business too. To make it worse, the link to respond to reviews is gone from our Dashboard (take a look and see if you can still respond to your reviews). It's been months since the original update that caused all of these problems, and the review process was working fine before then. I even tried to completely remove our business from Google Maps, and that seems to be "broken" as well (it just created another business entry). You may get a Google email response by going to your business on Google Maps, clicking on the little gray "Send Feedback" link on the right side of the page, and explaining the problem. Google management pushed us in front of the bus with these untested updates.
Re: Reviews from my customers are not showing up on my Google Places listing robcooling 8/22/12 3:32 AM
I'll add my voice to this one, every single one of my reviews since June/July has failed to appear. Latest one was this morning, pupil (I'm a driving instructor) emailed to tell me she had successfully posted a Google review. It's not there (again), it's only viewable to the reviews author. The only 'solution' I have found to this glitch is to get them to re-edit and re-publish the review (sometimes this makes it post correctly, but not all the time).

I'm a very patient man but this is getting frustrating, would be greatly appreciative if someone could sort this (I've started moving over to other review services but would rather keep using Google.

Link to your local Google+ page (previously known as a Place page):  https://plus.google.com/106681223860912925035/about?hl=en
Business name (as it is in your account): Apple Driving School
Business location: Street address, City, State/Province, Country : 35 Clive Crescent, Kimberley, Nottingham, NG16 2QB
Business telephone (as it is in your account): 07960 485 027
Business category (e.g. hospital, etc.): Driving School
Re: Reviews from my customers are not showing up on my Google Places listing ElisaClubPooche 8/22/12 12:27 PM
I am a small business as well in Columbia Md. I have clients that have shared they have posted reviews over a month ago. They are still not showing to the public. Yet the not so favorable reviews are. Interesting! Feel free to email mail at el...@clubpooche would love to process this out with folk who understand Google better then I.
Re: Reviews from my customers are not showing up on my Google Places listing Levathad 8/22/12 12:31 PM
I represent two companies in Portland, Maine and both have lost reviews on Google in the last two months.  All reviews were legitimate, submitted by customers after the jobs had been finished.  We have multiple locations and for our main location we have lost all reviews entirely.  This is not just frustrating anymore.

Business Names: Liberty Bell Moving & Storage
Liberty Bell Furniture Services
Re: Reviews from my customers are not showing up on my Google Places listing Tati24 8/22/12 1:04 PM
It's getting worst for us, as new reviews are not showing up.


I'm just re-posting my issue here, to consolidate the information.
I'm not looking for an new answer since there is not going to be one - just the same as rest of the people here.


Business name (as it is in your account): Coral Gables Cosmetic Center
Business location: 1800 SW 27th Avenue Miami, FL 33145
Business telephone (as it is in your account):  305 446-7277
Business category: Plastic Surgeon

We have recently noticed that the majority of our Google Places reviews have disappeared from your listings.  Not only are reviews absent, but we have been left with only negative reviews, presenting a skewed representation of our services.  In fact, none of the currently posted reviews were left by individuals who had even tried our service. We would appreciate a swift resolution of this issue, as it has already resulted in a significant decline in calls, emails and business.

The first time we had the issue was in the morning, we had 3 negative reviews and about 4 positive left a total of 7 out of 521, then a couple of hours later we saw all our reviews being listed again, same 521 as before.

Soon after, we saw all positive reviews vanish from the listing, leaving only negative ones.

Please let us know how we can be of any assistance in resolving this issue.

Thank you in advanced.

- Tati
Re: Reviews from my customers are not showing up on my Google Places listing BizBragEngineer 8/22/12 6:22 PM
tagging along...


We're missing four reviews (that we know of).
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/22/12 8:23 PM
At the very least, any review that is filtered should still be accessible even hidden from the main page.  That way users can decide whether or not they are relevant. 



Re: Reviews from my customers are not showing up on my Google Places listing DigiDoc 8/23/12 6:54 AM
Same problem - I've had several clients tell me they reviewed me and they never showed up:

My "review page": https://plus.google.com/108626838750492557298/about?hl=en
My company: KISS your Web, LLC
Re: Reviews from my customers are not showing up on my Google Places listing wmwrightpgh 8/23/12 8:20 AM
we're having the same issue at our Car Dealership. We have had multiple customers tell us they left us reviews yet we're still seeing the same 17 reviews show up....
https://plus.google.com/107191788324207735508/about?hl=en 
It also seems as if some of our older favorable reviews just disappeared entirely??
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/23/12 10:49 AM
@ MBlumenthal

I was the one who originally started this thread...

Google Places reviews issue. Please help!!!

Computerz101
2701 W. Calle Carapan
Tucson, AZ 85745
520-271-9926
Computer Repair Service

I am having the same issues yet again I should have about 15 reviews all 100% legit from real customers that i've serviced over the past 6 years. Anyway you already know that I had 10 then went to 9 reviews stayed at 9 reviews for over 1 month now I am at 7 reviews what in the world is going on here. This is very frustrating I am so mad at google it's not even funny. I am not having any more customer post reviews on google places with it being such a flop I might as well go over and have my customers leave there reviews on yelp at least they will stick and my customers won't be calling me saying my review showed up when I was logged in, but not when I logged out. I have honestly lost faith in google's local listings. This is actually hindering my business my customers are actually asking me now you had 10 reviews and now you have 7 and now they are having trust issues with my company which has never in the history of my company been a problem..thanks a lot google if I had more money I would seriously take action against this problem. It's more of a problem than you guys think and should focus more attention on resolving your issue then making it worse for all the local businesses your going to loose so much market share it's not even funny, but even if you guys did loose a few million or more who cares right your a multi billion dollar company. This is sad. Can somebody please help me fix this. I am a one man army running a small business that i started 6 years ago and now google is messing with my customer base and money flow making it harder to acquire work. I'm sure there are many people in this situation and trust me I feel for all of you that are doing things right and if there was something I could do I would trust me!
(unknown) 8/23/12 3:34 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/23/12 5:00 PM
I second using Yelp and MC instead of Google Places. At least we do not have to deal with this BS.
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/23/12 10:15 PM
@CD88 said: "Our account went through a Places "glitch" where our listings weren't showing. They went back under review and I was told that if I made a quick change, it would force it to review quicker. I added a Suite Number then removed it right after, and sure enough, it went Active."

"I think somehow the change ended up causing a disconnect between the reviews left and the correct address. It doesn't know where those reviews belong."

If you ever have a glitch again DO NOT change address. Any address change can cause lost reviews. 

If someone tells you to make a minor change it should only be to something minor like description. But you don't even need to do that. All you need to do is a POKE. Edit/submit. Don't change anything.

But it's too late now. Hard to tell, your reviews could be having a problem due to address change. If so, it's possible that after an index update they'll find their way back to the listing.  BUT could be just like everyone else and it's either a spam filter or something buggy. 

Sorry don't have a magic pill. Just wanted to catch you about the address edit and offer tip for future problems.

Linda
Re: Reviews from my customers are not showing up on my Google Places listing jen@PS 8/24/12 7:11 AM
As a web design firm, we create google analytics accounts for our clients, as we feel that analytics tools are valuable for them to have. Later when our clients use their accounts to provide us Google+ reviews (which as a small business is very important to us), the reviews are getting removed from our page. How do we prevent legitimate client reviews from getting dropped? We've lost several so far, and need to learn a way to keep the reviews which our clients are posting about us.  
Link to your local Google+ page (previously known as a Place page): https://plus.google.com/103696492268428383760/about?gl=US&hl=en-US#103696492268428383760/about
Business name (as it is in your account): PaperStreet Web
Business location: Street address, City, State/Province, Country 219 Southwest 17th Street Fort Lauderdale, FL 33315
Business telephone (as it is in your account): (954) 523-2181
Business category (e.g. hospital, etc.): Website Designer,Marketing Agency
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 8/24/12 7:54 AM
Hey thanks again Google. You guys let a positive review get posted yesterday and gave me a glimmer of hope . . . then of course you guys removed it today. Thanks. Oh, and thank you for the placement of least helpful negative review that we have. I personally think it shines its best at the top of the page.

Yelp anyone?
Re: Reviews from my customers are not showing up on my Google Places listing Erick S. 8/24/12 8:24 AM
@Dr. Rodney McKay

What type of doctor are you?  I am beginning to see a pattern here.  I am an Optometrist and own a multidisciplinary eye care office (Optometry, Ophthalmology, Opticianry), and we have seen many real positive reviews taken away (or not shown at all), while any fake positive review submitted goes right to the top of the list.

I believe that Doctors are clearly being discriminated against (as well as car dealerships) for some reason. This is simply unfair, unethical, and frankly, likely illegal. The Doctors that are being discriminated against should form a group and discuss what might be going on and what our recourse is to stop this clear cut defamation of our professional reputations.

See my page at https://plus.google.com/113894741231952860322/about?hl=en to see that all but 1 positive review has been removed, and a fake negative review sits right up top, while the only other review is an unfair assessment of our practice from someone that was never a patient of ours.

This has got to stop! If you are a Doctor who has been discriminated against by these actions, and are interested in forming a discussion group, please email me at discu...@torringtoneyecare.com.

-Erick Sirignano, O.D.
Re: Reviews from my customers are not showing up on my Google Places listing roadratmotors.com 8/24/12 9:24 AM
Link to your local Google+ page (previously known as a Place page): https://plus.google.com/103459681876261265039/about?hl=en
Business name (as it is in your account): Road Rat Motors
Business location: Street address, City, State/Province, Country 7065 NW 22nd Street Gainesville FL 32653
Business telephone (as it is in your account): 352-376-6275
Business category (e.g. hospital, etc.): Motor scooter dealer, scooter repair

The last two years have been nothing short of a nightmare. A year and a half ago, our places page with 50 reviews was deleted by Google. No explanation. For six months they said it was about to come back, never did. We finally made a new page, got up to 10 reviews, and that one disappeared. Earlier this year we finally got one to stick, and we've gotten up to about 68 reviews but only about 10% of our posts seem to stick these days. It's our busiest time of year and we're getting customers wanting and trying to leave us reviews, but they never show... unless they are negative and then of course they show right up. Our page also still doesn't show up on a lot of searches locally even though we are #2 for our local industry for # of reviews and #2 for quality score. We've lost two years of local business because of all of the issues and they still continue to occur. 


(unknown) 8/24/12 12:12 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/24/12 12:25 PM
I'm starting to see some patterns on this thread that I just blogged about.  So far there have been 18 auto dealers that have said they lost reviews, 15 dentists, 8 laywers, 7 web designers/internet marketing companies, 3 photographers, 3 insurance agents, 3 gyms/personal trainers...and the rest are 2 or less.  

I remember locksmiths would tend to be more likely to have their listings go pending or reviewed because their listings on Google overall as an industry were really spammy and full of keyword stuffing.  Maybe it's now that way with reviews - dentists are more likely to have reviews filtered because as an industry they are more likely to violate these new standards Google has for review posting?  Just a thought/idea...
Re: Reviews from my customers are not showing up on my Google Places listing Purpleibanez 8/24/12 12:33 PM
Here is another 2 listings to add to the pot.
 
 
On top of the lost ones, any new reviews do not show.
 
Re: Reviews from my customers are not showing up on my Google Places listing frustrated business owner 8/24/12 2:57 PM
Has anyone started investigating a class action lawsuit yet?  If so, please point us to the law firm so we can pool together.  I have already started the discussion with two law firms and am awaiting their guidance.  Google has completely dropped the ball on this and has shown ZERO interest in getting this resolved quickly.  In the meantime I have moved my patients to post reviews on Facebook and Yahoo.  Yelp is useless too because it will not let a patient post a review unless they are a member that actively posts (which is such a small percentage of people that actually post reviews for our practice).  


Re: Reviews from my customers are not showing up on my Google Places listing MarkGna 8/24/12 6:29 PM
Google does not show any of my reviews. Whatever I write it thinks its a spam. I posted reviews for different companies/businesses/people but google still thinks that it should not show my reviews. Why do you even create a site for people to write reviews if  you are not gonna show any of them?
Re: Reviews from my customers are not showing up on my Google Places listing jk318 8/25/12 2:32 AM
I have clients leaving reviews on my business which is Jon Kinsey Salon and have had 21 reviews left successfully but over the last couple of months my clients have been leaving them and the are not appearing.
Can any one help me with this or tell me how I contact Google to resolve the mater.
Thanks
Jon 
Re: Reviews from my customers are not showing up on my Google Places listing C2Cpainting 8/25/12 11:22 AM
Hi Mike,
 
I am sooo sorry to even have to bother you but you are the one who seems to care about the situation. I called my adwords express people and told them about the problem and they had it looked into only to tell me that the reviews have been deleted for my own protection against spam. The person on the phone went on to tell me that they fail to believe that all of my customers could be so happy with my company that all I get is possitive reviews. But out of the kindness of their heart, they will post negative ones simply because it is a difference of opinion for others to read. I am a custom detailed painter and we hire the best of the best painters to handle our work load. We also can advertise that we are the highest rated in the state because we are. But now that the last 12-15 possitive reviews are either stuck or deleted, I feel that we can no longer grow as a company due to Google disallowing any possitive reviews to be posted. I beg of you to please give me a hand here. It is sooo hard to even get a customer to write a review once you are gone from the home and all the extras we do are vanity if I just get the reviews deleted. I swear to you they are all legit but Google seems to not care if they are or not.
 
Glenn Ingraham
Coast to Coast Painting
Jacksonville NC
 
Im not sure If I can leave a # here so I will tell you it is on my Google + page and my email address is spelled out below in case they tag it here
 
glenn at c2cpainting dot com
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/25/12 7:14 PM
Glenn

I will tell you what I tell all of my clients. The only thing you can do is what you can do... In this case it is to keep asking for reviews. Not just at Google but at every review site. Enough reviews will come through to show who you are. 
Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/25/12 7:48 PM
With all due respect Mike I don't understand how you can advise the smb to continue to solicit reviews at google places.
Re: Reviews from my customers are not showing up on my Google Places listing Mike J 22 8/25/12 11:52 PM
Hello,

I posted my questions (copied below) elsewhere and was re-directed to this thread by another user following this issue. 

I'm yet another dentist that's having issues with patient reviews.  There definitely seems to be a high proportion of dental offices (and other health care providers) having similar issues - curious what it is about the Google+ filter that doesn't like valid reviews from our profession.

Much thanks again for any consideration, insight, and help anyone can offer.

Link to Google+ page:  https://plus.google.com/109558545325349722717/about?gl=US&hl=en-US

Business Name:   Bellingham Family Dentistry

Address:  3628 Meridian St., Bellingham, WA, USA

Phone:  360-733-5400

Category:  Dental Practice

Website:  www.bellinghamfamilydentistry

Issue:
Hello,
My name is Mike Jorgenson and I am one of two dentists that work at our practice (Bellingham Family Dentistry).

Over the past couple months, I have had a number of my patients offer to leave online feedback in response to their positive experience under my care.

I'm not very web-savvy so I needed to research how best to have my patients leave online feedback.  I determined that having them leave a comment at our Google+ page would be effective.  To make it easiest for my patients, I offered to send the patients an email from my personal Gmail account with a link to our Google+ page and instructions for how to leave a review.  Because I had email addresses from a couple dozen patients, I wrote one instructional email and sent the same email to each patient that offered to leave a review this past week.

I've had a number of patients email me saying they left a review but that it is not showing up on my Google+ page. 

There was even one review that did show up from my patient, John Leigh, that has since been removed.

I don't understand why the reviews left by my patients have not been posted; and why the review from John Leigh that was posted has since been removed.  Does Google+ have an algorithm that has erroneously flagged the feedback from my patients as spam?

Is there something that I did wrong?  Did the patients that left reviews do something wrong?

I would be very interested to learn why my patients aren't able to leave feedback.  Is it possible to make their reviews visible, or post them, knowing that they are legitimate, and not spam?

Is there anything that I or they need to do so that they show up at our Google+ page?

I appreciate any feedback you can offer as I feel their feedback has been earned through years of excellent care and service and it represents our practice very well.  If you could help us remedy this situation we would be very thankful.

Sincerely,
Dr. Mike Jorgenson
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/26/12 12:05 AM
@Mark Weber - I do agree with the first strategy quite a bit.  Need more details about #2.
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/26/12 12:17 AM
they fail to believe that all of my customers could be so happy with my company that all I get is possitive reviews.

@C2Cpainting - that's actually very helpful. 
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/26/12 6:15 AM
@standenman

I tell SMBs to ask (not solicit as in mass mailings or on site review stations) their clients for reviews at every possible site. What I find is that when users pick from a range of choices as to where THEY want to leave the review and whether they want to leave the review, the SMB gets a slow steady build up of reviews at most review sites even Google. 

Quantity does not win the review game. Slow, steady and site diversity wins the review game. Google has always not shown some reviews, Yelp often buries reviews, Google stops showing third party reviews or perhaps starts showing them again (see this recent post). Regardless, if you take a diversified, slow and methodical approach you will garner quality reviews across the board even at Google. 

If an SMB has 5 customers a day and asks them to leave a review at say 5 sites (Google, Yelp, CitySearch, Yahoo and a vertical site) and explains the benefits of each (CitySearch uses Facebook login, the vertical site is anonymous, Yelp is only for Yelpers, Yahoo if you have a Yahoo login and Google if you already have an account) then the volume at any one site drops BUT over time of 2 or 3 years, the SMB will get consistent and regular reviews at all the sites. Some small percentage of those asked will leave a review. Given that 20% have Google accounts, 20% have Yahoo accounts, 80% have facebook accounts and only a very, very few actively use Yelp,  you will find that they self distribute based on the customers desire and comfort level. You are not shoehorning them into a new account or otherwise pressuring them. 

If they only get 1 review every month or two at Google, at the end of 3 years they will 30 some reviews there. Plenty to show the quality and range of their organization. Google sees the diversity, the user makes an informed and easy choice, and regardless of changes in the industry the SMB has some downside protection. The quality of the review content will dramatically improve as well.

What I DON'T recommend is that an SMB focus on one review site and use aggressive gathering techniques. Those that have been most hurt by Google's change focused intense energy on getting the maximum number of reviews at Google, one way or the other. That doesn't work. Never has (except for short stretches) and never will. Google will inevitably ding those reviews. 

So my suggestion to SMBs is keep asking, make it easy for your customers, don't worry if you only get one review every month or three and just keep pluggin away at the process.  Just because Google changes the rules doesn't make it any less appealing to have a customer endorsement there. Google will continue to provide 70% (or more) of your search traffic and in local probably 80% of your leads.

As an SBM or a SEO you need to learn that the rules are not set by us but by the big boys, You need to find a workable long term strategy that makes this process as painless as possible and that functions over long periods of time and works within whatever constraints are thrown at us. Client endorsements will continue to be important. As Google makes them more social at G+ they will increase in importance on Google properties. 

This is not a time to throw the baby out with the bath water. Figure out how to maximize the benefit to the SMB within the contraints of the current rules and move forward. 

I am curious what industry you are in? 
Re: Reviews from my customers are not showing up on my Google Places listing standenman1 8/26/12 6:55 AM
I would like your opinion mike.  So far the essence fo this thread is that places accounts with highly positive reviews are getting whacked.  They have been aquiring this reviews just as you have outlined.  I had seen no one discuss what to me looks likely: google is zapping highly positive reviews under the assumption that the reviews "are too good to be true".  Which leads me to a radical possibilty: could it be smart to post a negative review to save the good?  By that I mean post it yourself?
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/26/12 7:39 AM
I don't agree with your premise. Google is targeting reviews that match what they have determined to be the patterns exhibited by spam reviews.,,, too many, too quickly, referer patterns, machines used, poster patterns. language patterns, duplicate reviews from the same poster, reviews with URLs...and Google seems to have targeted certain industries more than others (see Joy's post above). The fact that they left many negative reviews just means that those didn't meet the spam review patterns. Not that negative reviews will protect you. Particularly not reviews that you yourself have left. 

I have seen cases of companies still having all positive reviews. An example of this in the post above is Leo's Pet Care. I have others. 

Some of the posters here have been using agressive review gathering techniques like mass emailings, review stations etc and other high volume techniques that are perhaps not so benign. If you are a targeted industry I think you need to be doubly cautious but even there, I would still ask clients for reviews, just in a more organic way. 

PS You have not responded to my question about what industry you are in. 

Re: Reviews from my customers are not showing up on my Google Places listing spurs1991 8/26/12 12:53 PM
 Google are nothing but a joke regarding this issue with review. I work hard to build my business and when my MY customers take the time and trouble to complete a review for me i expect it to appear!!! 4 Customers have left reviews for me and they are not showing up. Are you really going to tell me that those 4 customers have triggered your anti spam filter?? If so then your anti spam filter is a joke because it is doing exactly the opposite that it is supposed to. We are in a recession at the moment and everyone who deserves it could do with reviews to boost their businesses. Your Google review system seems to be in direct conflict with this. Hopefully you are going to sort this joke of a system out.

Heres my page. There should be at least 7 reviews, there are only 3. One disappeared yesterday after being accepted.

Re: Reviews from my customers are not showing up on my Google Places listing C2Cpainting 8/26/12 6:28 PM
Hi Mike,
 
I agree with you on that and I will but google is the all time best way to be found and yahoo is just a secondary situation. I do appreciate tyou Mike and all that you are trying to do. I just wish Google would stop and listen to some of us. I pay per click and they still could give a $#@!
 
Glenn
Re: Reviews from my customers are not showing up on my Google Places listing awaxler 8/27/12 7:17 AM
I am having the same issue. Please help: https://plus.google.com/114783525819716902352/about?gl=us&hl=en

Re: Reviews from my customers are not showing up on my Google Places listing icememory 8/27/12 7:19 AM
234 5th Ave, Ste 405
New York, NY 10001
347-788-0122

I asked my customers if they appreciated our service to leave a review/feedback on our google places page. 
I know for sure some of them did it, but I see no new reviews added in past 4 months.

Please advise...
Best Regards,
Nisan
Re: Reviews from my customers are not showing up on my Google Places listing Central Texas Insurance 8/27/12 11:00 AM
Howdy Linda - Your observations are very interesting because, even though I did not change my address (it is still the same as it has always been in my G Places back office WITH my suite number) when I look up the listing by doing a search, the listing shows WITHOUT my suite number - I wonder if this is why my reviews vanished?

Any tips or ideas on how I can recover them or get my address to show correctly on the actual G+Local listing - is there a way to reconnect the public listing with the back office listing?

Thanks!
Mark
Re: Reviews from my customers are not showing up on my Google Places listing CorporateColor 8/27/12 1:04 PM
This is happening to me as well.  I use to have a review, but it is gone now and all of the reviews from customers over the last month have not shown up.
My website is www.4printing.net
Is it possible for google to look at my reviews as well?

Thanks.
Re: Reviews from my customers are not showing up on my Google Places listing RichSchwarz 8/27/12 2:39 PM
Link to your local Google+ page (previously known as a Place page): https://plus.google.com/111415280401064269591/about?gl=ca&hl=en#111415280401064269591/about
Business name (as it is in your account): E&R Schwarz Masonry Ltd.
Business location: Street address, City, State/Province, Country Kitchener, Ontario, Canada
Business telephone (as it is in your account):
Business category (e.g. hospital, etc.): Masonry Contractor
Hi Mike.  I'm having the same problem.  A customer of mine just recently posted a review of my business. He already had a gmail account and is handy at the keyboard and has advised me that he successfully posted his review on Thursday, August 23rd in the evening.   It is now 4 days later and I still see nothing posted on my Google Plus page.
How long does it generally take for a new review to run through the Google filter/review process for it to then be posted online.
 
I really appreciate when a masonry customer steps forward and offers to submit a review online for me.   I'm sure you can imagine my frustration when the review does not populate to my Google Plus page.  
 
PLEASE review my Google Plus account and have my reviews posted !!!   (or untagged from the spam filter so they can post properly -- none my clients' content would ever have spam related material).
I appreciate you looking into my concerns as quickly as you can.
 
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/27/12 4:04 PM
@ Central Texas Insurance

Mark I've dug around 3 times and can't find what post you are referring to and I help lots of people so can't remember every situation or what I said.
Can't even find the post.

But if the data in your dashboard is not matching the live listing that can indicate a couple problems.
Please start a new thread. List what's in dash and link to live listing (basically fill in the info it will ask when you start the new post) and we'll help you out there.

Linda
(unknown) 8/27/12 4:17 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing aggieg33k 8/27/12 4:21 PM
I've had several customers tell me that they left reviews for me on my google business: https://plus.google.com/102667701368480401739 Why aren't they showing up?
Re: Reviews from my customers are not showing up on my Google Places listing Michael de Ceault 8/27/12 11:52 PM
I POSTED THIS ON AUGUST 23rd with no response. I don't understand why anybody would still and should solicit reviews at google places when that potiential review could be the difference between paying the rent of sleeping on the street. It makes sense to acquire them from other sources instead of Google Places as it seems to me that Google could truly care less. I am so disapointed in google it's not even funny. When fixing computers I always change my customers home page to http://www.google.com/ since it provides the most revelant results and so far there have been thousands of computer users that I have also encouraged to use google for searching, emails, docs, and other services. Now I am not even interested in doing that it seems them don't care about me and my company so why should I care that's the real question. I actually used Yahoo to find a service provider for the first time since 2003 yesterday on August 26, 2012 and I must say it provided more relevant results than google did which were all located in india and not in the US. GOOGLE PLEASE DO SOMETHING ABOUT THIS ISSUE. THIS IS A SERIOUS ISSUE. THIS IS NOT AN ISSUE YOU CAN KEEP PUSHING ASIDE. I will keeping posting until this is resolved if it takes 1,000,000,00 or even a billion posts I will continue to do the same thing.

@
MBlumenthal

I was the one who originally started this thread...

Google Places reviews issue. Please help!!!

Computerz101
2701 W. Calle Carapan
Tucson, AZ 85745
520-271-9926
Computer Repair Service

I am having the same issues yet again I should have about 15 reviews all 100% legit from real customers that i've serviced over the past 6 years. Anyway you already know that I had 10 then went to 9 reviews stayed at 9 reviews for over 1 month now I am at 7 reviews what in the world is going on here. This is very frustrating I am so mad at google it's not even funny. I am not having any more customer post reviews on google places with it being such a flop I might as well go over and have my customers leave there reviews on yelp at least they will stick and my customers won't be calling me saying my review showed up when I was logged in, but not when I logged out. I have honestly lost faith in google's local listings. This is actually hindering my business my customers are actually asking me now you had 10 reviews and now you have 7 and now they are having trust issues with my company which has never in the history of my company been a problem..thanks a lot google if I had more money I would seriously take action against this problem. It's more of a problem than you guys think and should focus more attention on resolving your issue then making it worse for all the local businesses your going to loose so much market share it's not even funny, but even if you guys did loose a few million or more who cares right your a multi billion dollar company. This is sad. Can somebody please help me fix this. I am a one man army running a small business that i started 6 years ago and now google is messing with my customer base and money flow making it harder to acquire work. I'm sure there are many people in this situation and trust me I feel for all of you that are doing things right and if there was something I could do I would trust me!
Re: Reviews from my customers are not showing up on my Google Places listing icememory 8/28/12 8:50 AM
Re posting again original issue.. and now have another problem
I Uploaded 3 more pictures.. but I don't see any update in google map. :( 

Please Help...

Repost regarding Reviews:
Re: Reviews from my customers are not showing up on my Google Places listing Kamjadi 8/28/12 9:12 AM
Link to your local Google+ page (previously known as a Place page):https://plus.google.com/u/0/b/110934430384806132193/110934430384806132193/about
Business name (as it is in your account):Mirage Limousine
Business location:813 N Scottsdale Rd, Scottsdale, AZ 85138
Business category (e.g. hospital, etc.):Limousine Transportation

What's the issue you're experiencing? Having the same problem as most on this discussion.  I am unable to see any new reviews and old ones are vanishing.  The only new review I have seen is a negative review that violates google policies.
Re: Reviews from my customers are not showing up on my Google Places listing MADPROAUDIO 8/28/12 11:36 AM
I am completely STUNNED!!!!!  We had a few years of reviews under MADPROAUDIO  Even somehow had two madproaudio review sites on googlemaps. (not sure why) one only had 2 reviews.  The other had over 16 reviews.
Most reviews were done by people outside of the state.  Yet there were a few that were done here at the shop when people would pick up systems and get training on them for the day.  I am hearing story after story about people losing their reviews.  This is HORRIBLE. 
 
Then I just seen an artical about a guy that got busted for writing reviews. So it seems google is looking to do something about it,  YET they are BLINDLY attacking a lot of great businesses.  Even if you go on EBAY and look for madproaudiodeals, you will see that we have the best record in the business and only actual customers who purchased thru ebay could leave a feedback anyways.  What, google does not think there are some really awesome companies out there. 
 
Becuase it is impossible to get a hold of anyone at google and this truly is unfair.  I would like to know if others would be interested in a class action lawsuit.  I am really upset over this.  My customers wrote some really in depth reviews for us.  And I do mean in depth!
 
MADPROAUDIO
MADPROAUDIO @ HOTMAIL.COM
216 . 251.4444
Jeffery
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 8/28/12 11:46 AM
@Michael

The situation sucks. I am working to get google to either change their rules and/or be more transparent about what they are doing. 

As to what you do going forward vis a vis reviews, it is totally up to you but you should make the decision based on cold hard logic not your current passionate mistrust of Google. 

I will continue my work. Hopefully the rules will change or at least become more obvious.


Re: Reviews from my customers are not showing up on my Google Places listing MADPROAUDIO 8/28/12 11:46 AM
Jade,  I am assuming by seeing you say you guys are looking into it means you are a part of google.
I emplore you to go to ebay and look up madproaudiodeals and you will see years of the most amazing
feedbacks and I am sure you know that can't be faked as the actual customer is writing the feedback
at their home through ebay. 
 
I cannot begin to tell you just how in depth the reviews were for us.  We literally put our hearts and souls into our customers and I am stunned these reviews are missing.  I heard someone mention that they flag ones written from your business IP address.  There are people that write reviews from our shop that are customers.  Believe it or not, most of the reviews written were requested by us of the customer so they could show their appreciation and we  build custom systems and there are consumers that drive in from out of town that are here and are willing to write up the review.  Nevertheless, I would like to think out of the 16 plus reviews, there might have been 1-3 such customers willing to write them here.  But if google looks, I am CERTAIN they will see that all the others were written from all over the country. 
 
This depresses me because we continually told the consumers to go to googlemaps to write a review so that we could keep the bulk of them really easy for others to find them.  And yes, I did have a duplicate account that has 2 reviews and that is still there.  (not certain how it duplicated, might of been one of the guys here).
 
You can even go to the BBB.org and type in madproaudio.com and read our reviews there.  That's another place that is legit.  I am saddened by this and want action.  PLEASE have someone communicate with me directly.  I truly am considering action due to the horrible lack of ability to even contact anyone regarding this.  NOTHING personal to you of course.
 
MADPROAUDIO
MADPROAUDIO @HOTMAIL.COM
216.251.4444
3535 W. 117TH. STREET
CLEVELAND, OHIO 44111
Re: Reviews from my customers are not showing up on my Google Places listing icememory 8/28/12 11:51 AM
to: MADPROAUDIO 

Totally agree with you.. Same here.. for last 4 months some of my customers left me reviews, but non of them I see :((( And they are REAL!

I just now looking on my competitor google page.. with 52 reviews.. https://plus.google.com/101639656976456038020/about?hl=en  I'm speechlessness :(((
Re: Reviews from my customers are not showing up on my Google Places listing Capt.Shannon 8/28/12 12:45 PM
I was in that Boat....so to say.. !!    I am a Charter Fishing Guide and HAD 30 + reviews at one time.  NOBODY was even close for what ever reason but they TOOK ALL BUT 2 reviews on the GOOGLE PLACES and now I am even gone from there.     WTF              It's like the harder we work to get legit reviews the more we are picked at.  Capt. Shannon's Fishing Charters  Murrells Inlet SC  843 450 1430
Re: Reviews from my customers are not showing up on my Google Places listing Central Texas Insurance 8/28/12 1:20 PM
Howdy Linda - Thanks for the reply - Linda Buquet

Here is the post I was referring to - http://productforums.google.com/forum/#!search/Linda$20Buquet$20reviews$20submit/business/mHDyPJQozqM/d_fEIbPSK28J

Here is a thread that I started in July about this issue - http://productforums.google.com/forum/#!search/All$2017$20Reviews$20Vanished$20About$203$20-$204$20Weeks$20Ago/business/lQoEzLSLegs/WAzm_EEsh3oJ

But, I didn't connect the dots about the suite number not being in the address until I read your post... I've updated the post with screenshots showing the address differences - Should I still start a new thread?

Again, thanks so much for looking into this - Also, one last note, the review currently showing up is one which was left after the other 17 vanished.  But, for some reason, other clients who have sent me screenshots of reviews which they have left, are still not showing up - which is why I think it is an address issue...
Re: Reviews from my customers are not showing up on my Google Places listing solidcitygroup 8/28/12 1:26 PM
Jade can you take a look at my reviews the are disappearing slowly but surely and also no reviews from my customer are not showing up as well. I would be happy to get the ones I lost back because I worked really hard to get them. 

here is my info 

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/110228356199088592506/about?hl=en
Business name (as it is in your account): Solid City Home Inspection
Business location: Street address, City, State/Province, Country 22 Chickadee Lane Levittown NY 11756
Business telephone (as it is in your account): 516-350-9200
Business category (e.g. hospital, etc.): home inspection
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/28/12 3:50 PM
So my cousin's review for her insurance agent (Danny - same one who insures our office) is now showing and now mine is not (https://plus.google.com/110571214782051674566/about?hl=en#110571214782051674566/about).  Kill me now...
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/28/12 4:03 PM
@Joy - so frustrating!

Mark, (Central Texas Insurance) I'm confused are you also user CD88?

If you still need help post in whichever thread is yours and makes most sense. Add current or addtl info. Then drop a link here to let me know where your post is.
I get dizzy trying to figure out who's who and piece together info from multiple posts. Too busy trying to help too many people. Need everything in one place.

Linda 

Re: Reviews from my customers are not showing up on my Google Places listing ArmandoFCT 8/28/12 5:23 PM
Same as everyone: Only bad reviews are left. We got a lot of positive reviews in the first three weeks after making our place page because we asked our customers to make a review. I would say they might have triggered the filter because they occurred within a short period of time, but several good reviews came in later, and those are gone too. 

Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 8/28/12 10:21 PM
Not sure if this is an indicator of good things to come and don't want to hold out any false hope.
BUT figured you guys could use a little hope and a little good news.

Comment just posted at Blumenthal's:

"I noticed that Dick Hanna Honda who lost over 200 great Google reviews, had a rating of 3/30 last week with only 20 reviews. Google eliminated all of their 3 reviews and only kept the 1 reviews on their listing. Today they have 93 reviews with a 21/30 rating. It seems as though Google is trying to make things right again."
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/28/12 11:51 PM
@Joy - did you say that you're cousin is no longer in "time out?" 

@Linda - the Suzuki dealer posted a similar result on Miriam's post about a week ago.


Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/29/12 6:20 AM
@Keenan - well not really.  7 of the 9 businesses she's reviewed have her reviews showing but most of them are restaurants and she didn't give any of them a perfect score, so on one thing she gave them a 2/3 (Quality, Facilities, Service etc.).  On the reviews that she gave 3/3, I believe those are the 2 that aren't showing.  Also, her review for Danny that I posted the link to is now a 2/3.  I'm guessing she edited it to see if it would show.  So maybe if you want a review to show these days you have to make it negative? 

This whole thing is really starting to irritate me.  I don't see how negative reviews can be exempt from the filter, it just makes the entire thing so much worse for business owners.

Businesses that Kim has reviewed:


https://plus.google.com/u/0/111033870325509124066#110571214782051674566/about
 (showing - 2/3)

https://plus.google.com/u/0/111033870325509124066#113782000097960693345/about (showing - 1/3, 0/3, 0/3)

https://plus.google.com/u/0/111033870325509124066#110868064039013089027/about (not showing) 

https://plus.google.com/u/0/111033870325509124066#100146621222140035780/about (showing - 2/3, 2/3, 0/3)

https://plus.google.com/u/0/111033870325509124066#107952681395470964084/about (showing - 0/3) 

https://plus.google.com/u/0/111033870325509124066#108251378477392200674/about (not showing)

https://plus.google.com/u/0/111033870325509124066#101843383254469193939/about (showing - 2/3, 2/3, 2/3)

https://plus.google.com/u/0/111033870325509124066#106131407177042607913/about (showing - 3/3, 2/3, 2/3)

https://plus.google.com/u/0/111033870325509124066#113371868091587980139/about (showing - 2/3, 2/3, 2/3)

Re: Reviews from my customers are not showing up on my Google Places listing treejuice 8/29/12 7:50 AM
My new Customer reviews aren't showing up. Please help.
Link to your local Google+ page (previously known as a Place page): https://plus.google.com/108507328608668614878/about?gl=us&hl=en#108507328608668614878/about
Business name (as it is in your account): TreeJuice Computers
Business location: Street address, City, State/Province, Country 125 SE 8th Ave, High Springs, FL 32643
Business telephone (as it is in your account): 352-870-7116
Business category (e.g. hospital, etc.): IT Consulting

What's the issue you're experiencing? My new Customer reviews aren't showing up. Please help.
Find The Reviews for all of us - go back 8 months and look at the content at that time. I too have ONE review of 35 remaining- the one the only negative of the 35 judy judy 8/29/12 12:48 PM
Judith Gleason State Farm Insurance Agent Chicago 773-637-8547
I've emailed other business owners around the world and some report you recovered them. One was a diamond broker (jeweler) from Australia.

I'm a nice person- would you please find mine?

My Birthday's in a week

I'd like 34 Reviews.

Judy

(unknown) 8/29/12 1:10 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/29/12 1:11 PM
@joy - were all nine filtered originally?  or just a few?  i think the filters (plural) are both on the side of the reviewer, but take downs seem to be mostly on the side of the reviewee. 

maybe only Google is perfect.
Re: Reviews from my customers are not showing up on my Google Places listing DownieStewart 8/29/12 7:01 PM
Hi Mike B, thank you so much for your tireless efforts on this issue! Is it possible to ask google to look at our listing?

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/114202349399964799841/about?hl=en
Business name (as it is in your account): Downie Stewart Lawyers
Business location: 8/265 Princes Street Dunedin 9016 New Zealand
Business telephone (as it is in your account): 03-477 2262 (Neil Cameron, General Manager)
Business category (e.g. hospital, etc.): Lawyers (since 1867)

What's the issue you're experiencing? Clients are publishing authentic reviews and they are not appearing. Can you please investigate? We will be very grateful if you can help release the genuine reviews.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 8/29/12 7:32 PM
@Keenan - 8 of the 9 were filtered originally.  The only one that showed was the one for Golden Beach Resort which was negative (0/3).  Can you elaborate on your thought on the filters?  I am not sure I read it right lol.

The 2 reviews that currently do not show of Kim's are both 3/3 reviews.  Interesting that her only perfect scores just happen to be the ones not showing.  One of the reviews was for a business where Kim is an administrator for their G+ Business Page, but I have zero explanation for the other one.

@Jade - Are you able to confirm if being an admin on a Google Plus Business page means you are not eligable to write that business a review?  In my cousin's case, it's her sister's business (she does make-up), but Kim has used her tons of times for weddings she was in (part of the wedding party) so the review was completely legit.  I am just wondering if it got filtered because she's affiliated with the business page by being an admin.


Re: Reviews from my customers are not showing up on my Google Places listing Foques 8/29/12 8:18 PM
I am having the same issue - many of my clients have posted reviews on my photography services.. why are they not showing up? is there a way to see if they were filtered for some stupid reason?
Re: Reviews from my customers are not showing up on my Google Places listing Fcancer 8/30/12 8:32 AM
Like Judy Gleason, I as well have missing reviews. I think the exact number is 55 missing. The issue that I was told was because I moved my office from 1249 n Clybourn Ave #200 Chicago, IL 60610 and updated in the place page, that the reviews were gone. Thankfully google somehow managed to recover them all to my current location 1551 n Mohawk st. Chicago, IL 60610. Then I had the google business photos tour done and they disappeared, but again Google managed to recover them for me. However, at the time we transitioned from GP to G+ I had 3 listings in my dashboard. I was told that duplicate listings were bad, so I deleted the ones that said didn't support this location and left the one that had all 60 reviews. A day later, all but 5 of my reviews were gone. I have to assume that this had something to do with Google transitioning as all of my reviews were legitimate, not spammy, and from true, real customers over the course of the last 5 years.   

I too am a good person and my birthday is in October:) Just asking for an early birthday gift as I too have talked to other business owners who have had reviews put back on their page.  Any insight would be appreciated as I am beyond confused and frustrated. 



Allstate Insurance-Joe Schneider
Re: Reviews from my customers are not showing up on my Google Places listing Tom Wood Automotive 8/30/12 8:37 AM
I know we're here to complain about the disappearing reviews, but I just want to say that the mysterious duplicate listings that randomly appear are almost as annoying and confusing to customers. Rrrrgh!!
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 8/30/12 8:51 AM
@Joy

It seems likely that there is one set of filters applied to the review itself, another to the reviewer's account; (ie. your cousin) and yet another applied to the business listing and category; it's this one that seems to be doing the most damage.


Re: Reviews from my customers are not showing up on my Google Places listing p_tindall 8/30/12 1:04 PM
I am having this exact same issue.  I know customers are posting reviews about my business on my Google+ Local page because they link me to the reviews, which I can see they have given on their Google+ pages, but which don't show up on my business page.  This is very frustrating!  These people want to leave positive feedback about my business so others can know how their experiences were - and on the #1 way people find my business, no less! - and they aren't able to.

On the flipside, I have a single individual who registers new Google accounts every couple of months just so he can leave the same response trashing my business, he wasn't even a customer of mine, and despite my reporting them as both spam AND inappropriate (he called my employees some unpleasant names) they never seem to go anywhere!

Very frustrating Google, makes me not very happy about this recent change you made because it seems to have been for the worse.
Re: Reviews from my customers are not showing up on my Google Places listing drd 8/30/12 1:48 PM
Just wondering if it is possible to have Google review my listing. I lost over 50 reviews in the last few months. Each one from a different individual... legitimate reviews. 


Central Jersey Spine & Wellness
4251 US Highway 9
Freehold NJ 07728
Re: Reviews from my customers are not showing up on my Google Places listing EsR 8/30/12 2:09 PM
@Keenan G - So you believe there are 3 sets of filters that a review must go through before it can stick to a page? I wouldn't dispute that, it makes sense. When you say there is one applied to the business listing and category, what kinds of things within the listing/category would the filter be looking at? I know this is speculation, but what have you seen in the past (case study from clients or what not) that could possibly shed some light on that particular filter? I ask because I'm curious and want to know more about it, not trying to be rude or disrespectful in any way.
Re: Reviews from my customers are not showing up on my Google Places listing 2Oct-Kris 8/30/12 3:44 PM
Another dental page with about 12 out of 14 lost listings: https://plus.google.com/107027207524712312142/about?gl=us&hl=en
Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 8/30/12 6:36 PM
@Joy, yeah, admins of pages are not allowed to review their own pages. Auto-filtered out.
Re: Reviews from my customers are not showing up on my Google Places listing Man Ager 8/31/12 7:08 AM
Not all customer reviews are showing up on Google!   Please resolve this issue ASAP.  
Re: Reviews from my customers are not showing up on my Google Places listing Social Media Guardian 8/31/12 8:17 AM
We at Social Media Guardian are following this issue closely and recommending to our customers that they take a "wait and see" approach to investing any more time/resources in Google+ and/or Google+ Local. We've written up a brief blog post about this issue in hopes that it might help in getting some visibility for this problem:


If we are able to discover any further information about the issue, we will be sure to post here.
Re: Reviews from my customers are not showing up on my Google Places listing car12 9/1/12 12:01 PM
I am having technical issues with the reviews on my listing. Many of my clients left reviews for my page but they didn't show up. They have tried many different ways to solve the problem, but nothing happened. If you could please help me solve the problem, I would appreciate it. I have been waiting someone from google to help me. There is no live person on the phone, no emails to contact. Thank you in advance. Below is my google plus page. Thanks!!!

Re: Reviews from my customers are not showing up on my Google Places listing anthgav 9/2/12 1:04 PM
Business name: Rochester Heating and Plumbing
Business location: Westgate Crescent, Darlington, Durham, UK, DL3 7PR
Business telephone: 01325 245921
Business category: Plumber
Page verified using Google apps email: in...@rochesterheatingandplumbing.co.uk

Hi I have a couple of issues with this page and its really important that I solve them.
I took ownership of this business.
I have linked it to my business website to encourage reviews of my business from customers.
2 reviews have been left from independent customers but they are not showing up and I don't want to ask any more customers to leave reviews as I am worried they will not show up either.
I uploaded a photo but it does not show up as the default photo in the square box on the main profile page.

Can anyone help me?, thanks.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 9/4/12 12:48 PM
@Jade - it seems like there are some patterns on this thread and I am wondering what I should recommend to the businesses that have lost all their positive reviews but have kept their negative reviews.  It looks like in these cases, any attempts of the business to get new, legit reviews is resulting in all new reviews getting filtered too.  I have read tons of comments on this thread of the business owners saying that they have customers telling them they left reviews (since they lost their old ones) and they are not showing either.  

If a business loses all their positive reviews, and those reviews do not appear to be coming back, what should they do?  If I was in their shoes, I would really be encouraging  my customers to leave reviews.  However, it appears that when they are doing that, those new ones are getting filtered as well.  


LeAnn used to have 9 or so reviews (all legit statements from her clients).  She's now just left with the 1 negative review.  She asked a customer to leave her a review recently and it got filtered too.  What would be the best thing for her to do?
Re: Reviews from my customers are not showing up on my Google Places listing Asbury Atlantic 9/4/12 1:12 PM
The new posted reviews not showing up has happened to a couple of our dealerships. We're also experiencing drastic review losses. One lost a tremendous amount of reviews (dropping from 170+ down to just under 50). Here is the link to that page: https://plus.google.com/114554332232791601425/about?hl=en

Is there a possibility of recovering any of these reviews or are they gone once Google has filtered them?



Re: Reviews from my customers are not showing up on my Google Places listing RiverCityLaw 9/4/12 2:33 PM
I too have had a huge issue with Google reviews recently....
 
A couple of months back, I had 9 reviews.  8 of them were excellent, and 1 was bad.  The bad one was unspecific and a personal attack and I suspect left by the assistant of one of my competitiors.  It clearly violates Google's stated policies, but it has never been taken down even though multiple people I know have complained about it.  Then all of a sudden 6 weeks ago or so, the 9 reviews went down to 5.  Then a couple days later, down to 3, where it's at right now.  Here's the link.
 
 
The negative review is still there but 6 of my good reviews are gone.  Sometimes when I do a search I can even see the text from reviews that have been erased, but when I click the link it leads back to the page with the reviews missing.  Some of the missing reviews were even left by people after the switch to Google plus who had their names attached to the reviews and everything.  Now I've been told by multiple clients just recently that they have tried to leave good reviews to no avail.  They've even sent me the links to the reviews, they've been published but aren't showing up.  I worked very hard to build my reputation and satisfy my clients, and it would appear that Google is arbitrarily destroying it.  Not only that, but every time I try to add an area of law I practice, Google somehow messes that part up too, so now the criminal defense part doesn't even come up.
 
I've been waiting patiently for Google to figure out this "bug", but it doesn't look like that's happening and I don't know what to do.  Can anyone help me????
 
Re: Reviews from my customers are not showing up on my Google Places listing JumpDog.us 9/5/12 5:58 AM
Having the same problems with my client's reviews as well. Some of my clients reviews that were posted have now disappeared and others that were posted 60 days+ ago have not shown up. I've also posted some reviews myself and given the fact that I know exactly how to create a review without spamming, I find it very frustrating that those reviews are not posting either. I've started to look for other quality places that are industry specific to guide my clients for posting reviews. I don't have the time to wait for my clients success!  
Re: Reviews from my customers are not showing up on my Google Places listing mcdent 9/5/12 7:53 AM
Since about a month or more now it seems that new reviews to our Places page are no longer showing up:-
It's a shame as this is a very important service for our business.

I also have had a few comments from customers how hard it is to leave a review now. It does seem like there are many more hoops to jump through than
there previously were.
This puts customers off and they don't bother to leave reviews anymore.
Is this process being streamlined or made simpler?
Thanks
Mike
Re: Reviews from my customers are not showing up on my Google Places listing ads20092009 9/5/12 9:09 AM
Hi,

I feel your pain!

I have had 6 brides leave me a review but none appear, I have no idea why or what can be done about it. 

Help me out Google, I am playing by your rules!

My page is here:


Thank you, 

Adrian
(unknown) 9/5/12 12:36 PM <This message has been deleted.>
(unknown) 9/5/12 12:40 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing PTSMC 9/5/12 1:03 PM
@Eddie. What steps are you giving your patients at your review kiosk at our dental offices? What device are you using at your kiosk? We are working on this idea for our dental offices, using an iPad, and I would love to know what strategies have been successful at your dental offices. Thanks for your help! 
Re: Reviews from my customers are not showing up on my Google Places listing EsR 9/5/12 1:54 PM
@Eddie RepX one of the rules of this forum is not to solicit business. This is a place to try and help others and give solutions to problems. Don't pitch your marketing service in an attempt to build your client base. And I hardly believe your review kiosk is actually working as well as you claim it is. One of the components to the filter is based upon IP address and possibly the actual device you are using. So please explain your process in more depth to let us understand how you are "working wonders" for your clients.

If you don't explain your process and help people here (without charging them a dime), then please take pushing your product elsewhere. Sorry for the skepticism, but if your system is working wonders, then you wouldn't be on this forum attempting to lure business owners in. I took a quick look at your website, you offer a review system that goes through your company. When you say don't send them directly go Google, you send them to your platform, and... then do what with the reviews? Surly you're not part of a "reputation management" or "review syndication" firm, right?

Never offer a direct link to Google? Zillion hours developing a system that works? Yeah... this sounds legit.
Re: Reviews from my customers are not showing up on my Google Places listing Eddie RepX 9/5/12 1:58 PM
Wow really?  Gotta say that's forward thinking for a practice not actually in the tech space.  Bravo...  We worked with a manufacture to customize an iPad based kiosk and then we configured the iPad specifically for this purpose.  Took us about 9 months to work out the bugs but we wanted it to be a digital referral system (referral cards just don't cut it for us). screen every review and intelligently serve up the options and offerings only after that point.

Works pretty good especially because it's such an interest piece for the patients.  They're always walking up to it wondering what it is much like a mouse trap for the lack of a better term. 

There is also an Android and iPhone app for our practices that includes a review, analysis, push to Google (and whatever other sites) and referral system right on the patients device.  This way they can log into to see case presentations, accounting and we can do push notifications to start the review process.

Here is a couple pics and one of a unit we just set up in our Chiro Practice in Colorado Springs.

Good Luck!

Eddie



Re: Reviews from my customers are not showing up on my Google Places listing Eddie RepX 9/5/12 2:16 PM
Sorry EsR, it's just that my experience with this issue surrounds business so all I can say is too bad.  This is simply how we have dealt with it and I just ran across this thread today and it blew me away.  Thanks for the feedback.
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 9/5/12 3:00 PM
@Eddie - i think all that's great and stuff...

... but EsR is correct that promoting such a proprietary service violates the forum submission guidelines and the general spirit of what this forum is all about.

if all you can say is "too bad" then I wonder what extremes you'll go to break any of the rules.


Re: Reviews from my customers are not showing up on my Google Places listing Eddie RepX 9/5/12 3:17 PM
I am not promoting anything nor offering anything for sale.  My point of "too bad" means that my knowledge comes from doing a specific thing that does surround commercial interests.  There is nothing I can do about that other than not be truthful in the forum so that we don't get any feathers ruffled.  I am not willing to hide where our information is based from but I will go back and try and edit the posts to meet your needs as best I can.

Thanks,
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 9/5/12 3:31 PM
Yeah I'm not sure I'd risk doing review stations any more.  I've seen so many businesses get all their reviews wiped because of it.  Maybe you've found a workaround for now but I remember hearing of practices 6 months ago that no longer work, so who knows what's going to happen in another 6 months from now.
Re: Reviews from my customers are not showing up on my Google Places listing Eddie RepX 9/5/12 5:38 PM

@JoyHawkins
Review stations I think are the ultimate answer but not in the way they have been done.   Using direct links to review sites is a problem because it usually gives the "serial complainer" the wrong idea.  Serial Complainers are people that like to look for a reason to put their negativity to print and what's worse is they tend to have psychosomatic voyeuristic tendencies in that they like to "look at their work".  I think you could find some examples of what I'm referring to right here in this forum.

Our insider sources, for what it's worth, tell us that location isn't part of the review scoring system but the quality or activity if the account itself definitely is.  Google is NOT what we around here call a "Predatory Review" model like some might say Yelp is.

I can tell  you for sure that one thing to stay away from is letting customers create Gmail addresses from the business location.. Big no no...

In my opinion the key to the kiosk system is to run a two stage program with tracking and links surrounded with the other activities that we have found to stabilize reviews such as third party mentions, Facebook posts and website mentions and link backs that allow or consistency beyond just the review.

In short the only way to control reviews, create and alarm system for heat that you need to deal with before the rouge reviewer "Goes Public" on you is through a self containment system and the kiosk is without a doubt the best approach as long as all the rules are followed and all the right tools are used.

Good luck,

Eddie
Re: Reviews from my customers are not showing up on my Google Places listing Tiredtrying 9/5/12 8:05 PM
Ok, not sure what deatils you need me to add to cover this but hopefully someone from google can help:

We have a lot of our clients posting great reviews on google for us who even let us know when they've done it. We have the text of many of them so we know we're getting a lot of legitimate reviews recently but our listing shows the most recent review as 3 months ago.
How do we or our clients report a problem when the review is posted but not added to the listing? Is there somewhere we can lodge an error as having occurred?

Page is:

One of the reviews I was looking for today was made around the 1st of August 2012:
"We had such a fantastic time at our photo shoot (first family photo’s) it was hard to choose from all of the amazing photo’s that were taken that day. Our photographer was fantastic and really put us at ease, so much so we found ourselves smiling and having fun in front of the camera without really knowing we were doing a photo shoot. When it came time to view our photo’s the team was so accommodating to our needs and although we couldn’t buy ALL of the photo’s we came away so extremely happy we will definitely be going back again when our family is bigger, older, extended etc. We would recommend Photographers Inc to anyone and have already done so to all of our friends and family." 3/3

Please let me know what advice I can give our clients who really do want to recommend our services? ...Or how I can make a complaint when I know there's a posting missing?
Re: Reviews from my customers are not showing up on my Google Places listing FastForwardU 9/6/12 12:08 PM
We had a nasty client write a horrible review several months ago.  We responded to it and decided that the best way to handle it would be to have our other clients write more reviews on us.  Well a client wrote a really nice review 2 months ago but it's not showing up on our page.  It is showing under her google plus as a review she submitted but that does me no good at all.  Please help me with this.

Here is our page:

Here is the review that is not posting:

This is absolutely horrible for our business!!!!
Re: Reviews from my customers are not showing up on my Google Places listing zippyshell 9/7/12 8:15 AM
I am having the same issue with one of my pages: https://plus.google.com/100911368384713197972/about?gl=us&hl=en
We have legitimate reviews that are getting filters.  Any help would be appreciated.
Re: Reviews from my customers are not showing up on my Google Places listing legalvox 9/7/12 9:46 AM
I echo everyone's problem.  Without repeating, my reviews have disappeared from 36 to 13. I don't know how to get rid of them I request reviews from my clients and they gladly do them but they will not appear no matter the person.  I've had a couple of clients sit right in front of me and write a review to no avail.  I did update to the google+ local business page a month or two ago and I'm assuming that's not the cause but I need help desperately.  

Google (Jade), you can find my page at https://plus.google.com/116130811246471041174/about?hl=en

Have there been any updates?  Jade? Google?
Please help.
Paul.
Re: Reviews from my customers are not showing up on my Google Places listing mjkeener 9/7/12 8:27 PM
Do you know how long it typically takes for reviews to appear on a place page?  Should it be instant or within a few hours, or is it typical to take a while?  Just wondering how long I should wait before posting a "complaint."  Thanks!

Mary
Re: Reviews from my customers are not showing up on my Google Places listing mattspaeth 9/8/12 11:25 AM
I just started asking my clients to leave reviews and none of them are showing up. Please add me to the list of cases where legitimate reviews are not appearing. Thank you for any help you can offer.

https://plus.google.com/113524411547271353248/about
Re: Reviews from my customers are not showing up on my Google Places listing mjkeener 9/8/12 7:24 PM
Harpist - Mary Keener
2150 Upham Street, Lakewood, CO 80214
(303) 399-4780
Entertainer, Entertainment

What's the issue you're experiencing?

Well, add me to the list of people who have had reviews submitted by clients that do not appear.  I hope the one that was submitted a few days ago is sitting in a spam folder somewhere waiting to be released by a helpful Google employee!

I had read about this fiasco a while back and haven't really sought out any Google reviews to avoid it - until recently.  It's hard to tell from reading forums how widespread the problem is, but it looks like legitimate reviews which make it through the spam filters are the exception, not the rule.  It does seem ridiculous how long this has been a problem!

Re: Reviews from my customers are not showing up on my Google Places listing ABC Mississauga 9/10/12 8:22 AM
Hi,

Can you guys help me out? I've been having the same issue. My client emailed me and said he posted a review on my Google listing but it doesn't show on the live page.

Here's the link to my listing: https://plus.google.com/113608759005465318851/about

I really hope you guys can help me on this. Thank you
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 9/10/12 8:46 AM
Here is another one:


Hunter has tried to collect some new reviews in the last month by asking customers to review him when they're in his office after meeting with him.  The majority of these users were using their Iphones to leave him a review.  The phones wouldn't have been connected to his internet and it seems that reviewing a business while there is the most legit way to do it (I review restaurants all the time on my phone as I'm eating there).

He's had about 10 people do this and none of those reviews are showing, yet all his previous reviews are there.

I don't really know what he did to get them marked as spam or have them filtered?  

@Jade - what advice should I give Hunter since it seems he was following all the advice on this thread so far and yet is having no luck.  I'm trying to keep a positive attitude and still tell businesses it's a good idea to get their customers to review them on Google.  I have been following all the advice you've posted so far, but even so, we still have tons of businesses who are having no luck getting new reviews.  I don't want to start recommending they collect reviews elsewhere (Yelp, Yahoo Local, Citysearch etc) but I'm running out of things to say....
(unknown) 9/10/12 1:21 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing cc1stop22 9/10/12 1:26 PM
We are having the same problem.  Any new reviews are not showing up on public side.  Clients say they see the review when logged on, but, no one else can see them.
 
Google was great until they updated to google+.  Hard enough to get reviews from clients.  Really bad when they take time to review, then they don't show up.
Is there anyway to get help on this issue?
 
PLEASE ADVISE!
Re: Reviews from my customers are not showing up on my Google Places listing jeepster109 9/10/12 2:34 PM
Since the beginning of 2012 we had 40 something reviews. They have been slowly disappearing since then and well before the migration to Google+. Since the migration to the Google+ platform, we have had four clients leave us a review on our Google+ Local page. One of those reviews was up for about a week then it disappeared. This review was one of two posted within the same household by two different clients, so I would assume it was filtered for same IP address. We are a law firm and it is common for us to represent individual family members that live within the same household. This seems unfair that if we have more than one client living in the same household, only one can leave a review.

The other two reviews never appeared on our Places page. Both clients have confirmed that when they log into their accounts they can see the review they submitted about our firm. I'm not sure if the one review being removed for IP address triggered something and now we are unable to have any reviews stick. We are currently down to 12 reviews.Our Places reviews have been a good source for new clients. I'm hoping this can be escalated or get some answers.
 

Here is the url for our Google+ Local page.

https://plus.google.com/112095070355993288217/about?gl=US&hl=en-US


Thanks for your help MBlumenthal




Re: Reviews from my customers are not showing up on my Google Places listing SearchSam 9/11/12 11:26 AM
Unfortunately we have to add our name to the list of businesses with missing reviews. The review was completed on Aug 29 and still hasn't shown. The review was completed on the authors own computer in her own home. Any help is greatly appreciated. Thanks Jade and Mike B.!

https://plus.google.com/106944681532573312411/about?hl=en
Search Engine Optimist
Re: Reviews from my customers are not showing up on my Google Places listing allycat123 9/11/12 3:17 PM
Adding my frustration as well...had many many positve client reviews...have disappeared somehow and did not transfer to Google +. 

Im not sure how people even POST reviews..the whole Google + thing has become very complex.  Dont know if I have the interest in trying to even understand it and start all over again. 
Re: Reviews from my customers are not showing up on my Google Places listing SSDinMD 9/12/12 6:36 AM
We have been having the same issue for months ... we went from 40 something reviews to 10... and of the 10, 7 of them are from 1-2 years ago and are rather negative. All but one of the positive and RECENT ones from the past year are gone. Plus the negative ones are showing up higher than the more recent positive ones. AND the dentist's responses to the few that were a bit overboard (and borderline slanderous) have disappeared! Where did THEY go? We also reported one of the reviews as not being for our office but it is still showing up.

We had a patient fill a review out yesterday in front of us to see what is happening...  and when he posted, it showed up when viewing through his account but not online for the general public to see. We have had other patients tell us this same thing once we started looking in to the issue. The "most relevant" drop down doesn't seem to be correctly displaying either as some of the reviews deemed more helpful are showing up lower than the others. We're a very small out of network dental practice and this is KILLING us... our internet phone calls have dropped to practically nothing and we are beginning to wonder why we should give Google some of our advertising budget to AdWords and Express if we can't have someone help us with this issue.  We're beyond frustrated....
Re: Reviews from my customers are not showing up on my Google Places listing Erick S. 9/12/12 7:07 AM
I am dealing with the same problems, only mine have escalated and there seems to be no recourse. I am also in the medical field, and these changes seem to be completely calculated and targeted at Doctors.  Please see my other post here for how bad things can get if this is not taken care of  http://productforums.google.com/forum/#!topic/business/i-CWdDNdovY 
Re: Reviews from my customers are not showing up on my Google Places listing local biz 9/12/12 7:43 AM
Thanks for your help with this issue @Jade W!
Re: Reviews from my customers are not showing up on my Google Places listing Santi Insurance 9/12/12 11:48 PM
Am just here to say I agree with all these folks.

Many legit reviews for my business have been removed and new ones do not seem to post up when clients mention they've reviewed us. 
I think these new rules are a bit too strict.

Re: Reviews from my customers are not showing up on my Google Places listing Colan 9/13/12 5:38 AM
Another example for the ongoing tale...

This listing had close to 20 reviews and they recently got hacked down to 4.

Re: Reviews from my customers are not showing up on my Google Places listing NIck Graham-Brown 9/13/12 7:54 AM


Only just got involved in the Google+ thing, and I have not only lost all my old Google reviews in the migration, but now none of the new reviews are appearing on my page.  This is ridiculous! Is Google looking into this? 
Re: Reviews from my customers are not showing up on my Google Places listing rexmagnum 9/13/12 9:14 AM
Google affect my income and my business by deleting reviews. Its criminal. 
Re: Reviews from my customers are not showing up on my Google Places listing local marketer 9/13/12 10:28 AM
Hello @Jade W and group.

@Jade can you clarify this for us?

I have noticed that if I go into my Google + account and update my review they show back up on the business page.

Can we solve some of these issues by just asking our past customers to update their reviews inside their google + account?

Thanks!

 
Re: Reviews from my customers are not showing up on my Google Places listing EsR 9/14/12 8:16 AM
@local marketer, does the review show up in the normal pack of visible reviews (visible to public without being signed in) or is it only showing up when you are signed into your account?
Re: Reviews from my customers are not showing up on my Google Places listing Foques 9/14/12 9:14 AM
this is not a viable solution. feedback must be left on a good will, and going back to your clients asking to update their review is just tacky.

I am very curious, does google even care?
Re: Reviews from my customers are not showing up on my Google Places listing local marketer 9/14/12 1:21 PM
Hi @EsR @Foques

Yes the review is now showing up in the public results.

I shot a quick video for you to show the process.

http://www.youtube.com/watch?v=MrlstvULyCI&feature=share&list=UUh_ImsA2HcJEYxsQpZsCJ0g

Hope this helps,


Re: Reviews from my customers are not showing up on my Google Places listing FastForwardU 9/14/12 2:22 PM
I had my client do exactly what you did in the video.  Does it take time for the review to display or should it happen immediately?
Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 9/14/12 11:38 PM
@local marketer - i appreciate the time and research. 

when the Places format switched to G+, you would have been given the option to claim the review in your G+profile, correct? 

Had you already done that before you made this edit?

If not, it could be that associating the review to a trusted G+profile was enough to by-pass the filter.

Which would bring up the question, how many of the missing reviews were unclaimed by a G+profile?
Re: Reviews from my customers are not showing up on my Google Places listing KatherineCMS 9/16/12 7:39 PM
Hello,

I was directed to this forum after searching for a solution to reviews not showing up.  A few of my clients posted reviews, but not one is visible.  Could someone please look into this for me?  Thank you.

Page location:
https://plus.google.com/106055937575749081503/about
Re: Reviews from my customers are not showing up on my Google Places listing MomCEO 9/17/12 9:46 AM
Hi- thanks for looking into these problems.  We are finding the same issue with authentic reviews.  

Business name:  KAL Financial
Address:  402 W Broadway, #400, San Diego, CA  92101
Phone:  866-228-5314

We have asked our happy customers to leave reviews.  Since June, 2012, twenty customers have agreed to leave a review.  Only five are appearing on the page.  A few of the reviews appeared for hours, then disappeared.  Is there any way to have these reviews "reappear" on the page?  Would it be helpful if I asked my customers to again post the reviews?
Re: Reviews from my customers are not showing up on my Google Places listing KyleLever 9/17/12 10:27 AM
I have done a little testing and thought I would post my results.
 
I had a Google Plus page for my business but had never associated it with my Google Place. I verified it over the weekend and still saw none of the missing reviews show up.
 
Today I had a friend at work update a review she had left of my business. She logged into her Google account and then created a Google Plus account. When she updated her review of my page, she did not receive the Zagat scoring option. Just a single 1,2 or 3 option. She updated her review, and I saw it pop up on my listing. Even showed her Google Plus profile pic. Now that review is gone. I cannot see it logged into my account or from not being logged in. She can see her own review.
 
I also had a friend that had left a review that never showed up, update his review. The review has yet to show up as well.
 
The video had my hopes up, but as you can see, it didnt work for me.
 
For grins and giggles I left a new review for a local restaurant.They have not claimed their listing. My review shows up in my list when logged in as well as can be seen when not logged in.
 
It really looks like Google has a mess on their hands.
 
Re: Reviews from my customers are not showing up on my Google Places listing ProMag 9/18/12 7:08 AM
We are also experiencing this issue. Hopefully this can be solved. Is there any hope for the near future?
Re: Reviews from my customers are not showing up on my Google Places listing Brucemcc 9/18/12 3:22 PM
Dr.Kurt - I don't think that Linda was actually from Google.  As far as I know Google doesnt call people to help with their rankings.   I called the number and they say they are a 'Google Certified Partner'.  
BruceMcc
Re: Reviews from my customers are not showing up on my Google Places listing standenman1 9/18/12 7:02 PM
Re: Reviews from my customers are not showing up on my Google Places listing MADPROAUDIO 9/19/12 12:40 AM
Jeff here at madproaudio again.  I keep hearing about google plus but I don't know what that is. All I know is I had a googlemaps account where there were several wonderful reviews over a 3yr. period that are gone.  In fact, the account is gone all together.
 
I apparently must of had a 2nd google account  ( I think this may have happened because there was a change of ownership and more than one of us at the office must of made a page).  I can go on there and see 2 reviews there, but the many others that was on the other page are gone.  I have read countless complaints regarding this.

Has anything happened?  Who do I talk to?  Where do I put in a complaint to have it reversed.  If you go to the BBB.ORG and type in madproaudio you can easily see that we have very happy customers.  We have years of feedback reviews on ebay as well that are literally flawless!!  PERFECT record.  And anyone that knows anything about ebay knows that a custom pro audio shop that has flawless reviews for several years is unheard of! 

So PLEASE PLEASE PLEASE.  Someone help.  I dont log into google much.  I don't even tell any consumers to write reviews on google anymore, I am disgusted to say the least.  PLEASE, someone email us.  madpr...@hotmail
Re: Reviews from my customers are not showing up on my Google Places listing CES_Limited 9/19/12 2:52 AM
We are having the same issue over the pond. I have been informed that two of my customers have posted reviews but neither are appearing on my Google+ page.
 
- Cornwall Erecting Services Limited - Our Google+ page
 
Hopefully some admin can resolve please, this is affecting our business.
 
Regards
 
Lee
Re: Reviews from my customers are not showing up on my Google Places listing JoeSnowdon 9/19/12 4:13 PM
Business name (as it is in your account): Billy Sweet Chimney Sweep
Business location: Street address, City, State/Province, Country  45 New Ocean St. Swampscott, MA USA
Business telephone (as it is in your account): 800-248-4900 (781-593-2333)
Business category (e.g. hospital, etc.): Service business, chimney sweeps

What's the issue you're experiencing? : The Gods of Google Reviews must be crazy!
I included links to 2 Local+ listing pages because the 1st is for our listing we maintain, and the 2nd is for a "duplicate" listing that I used the "report a problem" tool to have removed. The listing was not removed, it was marked as the Business is Closed, as you will see. Since I am a service area business I can't keep the closed business in my Dashboard and maintain it, so I just had to let it be.

Over the past 2 months we had a number of customers let us know they had reviewed our business just as the switch from Maps/Local to +Local was happening. We lost reviews, etc so we asked them to go back and review us again. 10 or so did. None of the new reviews posted. OK, how frustrating, but given how common it seems to be I had other work to do and let it ride.

Then one magical day 12 new reviews showed up in Google+....  On the listing that has been marked closed! Now we have 10 reviews on the listing we maintain, and 12 on the one no one maintains because it is closed. I am certain that the 12 new reviews were not done by the customers all that day. Some of the reviews were originally posted on a third listing for our business that google did delete, but the reviews have magically shown up in the wrong place. Many of the reviews are by the customers who told me they re-submitted reviews, I know when they did them because they sent me the link. The link did not go to the closed place listing!

If Linda or Mike or Jim, or Kaleh, et. al. can get Jade's attention on this one, I'd appreciate it.  What this points to is the weakness in the implementation of the platform. That is, because robots decide whether or not my business exists (like based on a phone number with an exchange in a given city like Brookline) I have duplicate listings that I cannot control due to being a service business that can have only 1 listing no matter how many Google thinks I have. That in turn confuses both the business rules and the code logic so that it cannot possibly resolve which listing represents my business. It also probably confuses the crap out of my customers, but that's incidental. I assume Google cares what data the consumer gets, but they don't let me help, so.....

I'd love to chat about this. Please reply. Thanks. Joe Snowdon, Marketing Associate, Billy Sweet Chimney Sweep.
Re: Reviews from my customers are not showing up on my Google Places listing POMPEY ADI 9/21/12 12:43 AM
Hi, I am also having review problems, at least 6 - 7 positive reviews (that I know about, there may be more) have been written but do not appear. So please add me to any lists for help/advice etc!


Many Thanks
Re: Reviews from my customers are not showing up on my Google Places listing RiverCityLaw 9/21/12 2:37 AM
You know, it's funny how Google's amazing algorithms don't seem to ever block the slanderous reviews, even when those reviews are in clear violation of their own rules.  I'm beginning to think that Google will only care about all the small businesses they are hurting if they might wind up being hurt too (i.e. through boycotts or class action law suits).  I also find it interesting how of all the hundreds of complaints I've seen on this subject, not one has been from an actual Adwords customer.  This whole thing stinks to high heaven, and small businesses are being extorted.
Re: Reviews from my customers are not showing up on my Google Places listing Movin' Man 9/21/12 8:43 AM
I have had a ton of customers say they would write us a review, and not one of them has shown up. 

Here is our company link. 



Someone please help us with this! 

I need these Google reviews so bad!

Thanks
Re: Reviews from my customers are not showing up on my Google Places listing OliviaB 9/21/12 3:42 PM
Hi,

we've received five Google reviews without experiencing any problems, but we've we're really, really struggling with the sixth one.

A client of ours has written the following and try to post it as a review. It shows up on her Google+ page but not on our public page. She's tried many times and her IT technician and I have exhausted all possibilities!

From what I can tell, the review isn't spammy so I'm not sure why it would be blocked:

We hired Jouta to assist us through a merger of two big companies. We picked Jouta for their holistic approach to HR. They go beyond HR and assist you with the company vision and goals and also your communication strategies. We were impressed with the one to one interviews and the detailed report that ensued and the employee handbook they wrote as a result of drawing comparisons of policies from the two companies. Also, they did a culture survey and did a great presentation to the management team and got them to agree to a common culture. Overall, our experience was so positive, our parent company are using us as model examples for future mergers. Kudos to the team, Cori, Sheri & Chantal. They were all awesome.

Here's a link to our Google+ page: https://plus.google.com/104313778003122380821/about?hl=en Jouta Performance Group

This is what the review looks like on her Google page (sorry, it's a little blurry, but it's definitely there!)



Is there any way Google could look in to this and unblock it?


Thanks, Oliva.
Re: Reviews from my customers are not showing up on my Google Places listing Andy Waldrop 9/24/12 1:40 PM
I'm having the same issue with two sites:



This client has had multiple customers post reviews that aren't showing up in their reviews. This is a company that has very proactively requested customer reviews for 25 plus years. They feature their customers on the radio, tv ads, as well as online videos. Google Places is the first place I've seen them hit a wall with satisfied customers trying to share their experiences.


The other is Babes & Kids Preschool - https://plus.google.com/100469036890268390758/about?hl=en

This client had 6 reviews and good established position within their city, only to have a few reviews disappear for no apparent reason. All reviews were authentic.


Re: Reviews from my customers are not showing up on my Google Places listing kari enmon 9/24/12 1:41 PM
I am having the same problem.  We are a new business and these reviews are very important.  Over the last few months several customers have written lengthy reviews with glowing recommendations - they were all valid reviews and we did not pay for the reviews or write them for the customer.  One showed up but was removed a few days later. One was emailed to me and I was able to read it but it never posted to our place page. Several very short (good reviews but just not as glowing) did post.  We are frustrated just like everyone else! 
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 9/24/12 2:00 PM
Although this won't help you RECOVER your lost reviews, I really recommend everyone read Mike Blumenthal's blog post from today to help you shape your FUTURE review strategy. 

Linda 
Re: Reviews from my customers are not showing up on my Google Places listing ReginaS 9/24/12 3:11 PM
We are having the same issue - did you ever get your problem resolved? and what did you do?

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/116280465158231952003/about
Business name (as it is in your account): JMC
Business location: Street address, City, State/Province, Country 12 Ludlow Road Parsippany, NJ 07054, USA
Business telephone (as it is in your account): (973) 386-0707
Business category (e.g. hospital, etc.): Construction

What's the issue you're experiencing? Google Reviews not posting/missing in Google Local. We've had multiple client post legitimate reviews since Google Places moved to Local and none have posted to be seen publicly... Please help.

Thanks
Re: Reviews from my customers are not showing up on my Google Places listing mossalot 9/25/12 8:46 AM
We've had several people tell us they posted Google reviews in the last week or two, but none of them are showing up. I checked with those customers and none of them had a Google account beforehand. Is that the problem? In Mike Blumenthal's blog post (http://blumenthals.com/blog/2012/09/24/asking-for-reviews-post-apocalypse/) he puts the following in his sample letter:

"Note: Google has opaque rules about which consumer reviews they will show. If you are not an active user of their products you might want to pick a different site so that you can be sure that your review will be seen by others."

I love Google, but is this what it has come to? Should I tell customers who don't have an active Google account to not bother with a review when they ask where to review? Most small business owners are sensitive of their customer's time. If customer reviews are not going to be posted on Google Places because of strict criteria, I think business owners deserve to know those criteria so their customers don't waste their time. 

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/101909322015626813004/about
Business name (as it is in your account): Laptop Geeks
Business location: Street address, City, State/Province, Country - 118 S Dixie Ave #2, Cookeville, TN 38501, USA
Business telephone (as it is in your account): (931) 854-1401
Business category (e.g. hospital, etc.): Computer Repair
Re: Reviews from my customers are not showing up on my Google Places listing Perfect Resume 9/25/12 4:02 PM
Mike Blumenthal,

I'm having the same problem.  Several of my recent and valid customer reviews are new showing up.  My customers say they can see them when they are logged into their computers but I can't see them.  Here is my google+ listing:

Is there anything I can do to correct this?  Customer Reviews are extremely important to me and I don't know how to correct this moving forward.  Plus, I want my future customers to write reviews for me as well, and I don't know if I need to give them different instructions or something.

Thank you or anyone else for your help!

Kent Lee
PerfectResumeAZ.com
Re: Reviews from my customers are not showing up on my Google Places listing Norman McKnight 9/25/12 7:22 PM
Hello............how to write the right reveiws on local google? I have tried many times but all my reviews only show on my G+ but not live on local google. Please help me. Thanks
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Re: Reviews from my customers are not showing up on my Google Places listing Tara.C. 9/26/12 6:12 AM
I am having a similar issue. Our Local Office in Madison, WI reported that about a month ago, the + page had 12 reviews, mostly positive. Now all that remains are 2 very old (both about a year) negative reviews. We want the lost reviews back!

Re: Reviews from my customers are not showing up on my Google Places listing Clare Brewin 9/26/12 1:44 PM
I'm experiencing the same issues - review written by customer who asked me how she could thank me for how pleased and impressed she was with the service, I said she could write me a review on google (which i started using as Yelp started deleting all my good reviews as spam and just leaving the bad!) which she did but nothing shows up. Business name is CB Dogs.
Thanks, Clare
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 9/26/12 1:45 PM
Google appears to have followed Yelp's lead in this regard.
Re: Reviews from my customers are not showing up on my Google Places listing DarrenDC 9/26/12 1:56 PM
Google, you are breaking my heart. I've had so many patrons post wonderful reviews only to have them disappear or never appear at all. My negative review stays at the top of my page and it's impossible to bury it despite so many leaving positive feedback. I can't imagine how many people my business has lost because they've been deterred by my negative review, or a lack of positive reviews. Please, I beg you, address this issue. You're being cruel otherwise. Please unmark my authentic reviews as spam. Thank you. 

Re: Reviews from my customers are not showing up on my Google Places listing Helen W Lebeau 9/26/12 2:27 PM
I just signed up to google plus and want to write review. But my review not live on google listing. I only can see it on my google plus profile. What's wrong here? Anybody know how to make my review live on listing?
Re: Reviews from my customers are not showing up on my Google Places listing Bill Clement 9/27/12 9:04 AM
I am the VP of marketing for 10 dental practices owned by the same dental group. We have had numerous patients post great reviews for various practices (each has it's own page) in the past month and no one can see them. Well, that's not entirely true. When the people who posted them log into their own accounts they can see their own review with edit and delete buttonsbut when they log out they can't see them, nor can anyone else. These patients and their reviews are all very legit and nothing should have triggered any Google filters, including spam.
 
Here's is the link to one of our practice's pages:
Page Name: Simply Beautiful Smiles of Langhorne
 
The situation is very frustrating and needs to be fixed. More people have told us they want to write nice reviews and we have had to tell them to "hold on" until Google fixes the problem. 
I would greatly appreciate any support from Google on this as it is absolutely impacting our online reputation. 
Regards,
Bill Clement
Re: Reviews from my customers are not showing up on my Google Places listing jzyv 9/27/12 11:10 AM
I am having the same issue.  We have been calling out patients to ask them to write reviews.  4 of them have -and they are not showing up   They are totally legit - from our patients - and they are unseen.  We have stopped requesting reviews - until this gets resolved.  But I would really like them to show up   Here is the link to our page.  https://plus.google.com/100582162860041223851/about?gl=us&hl=en  Thanks-Jackie
Re: Reviews from my customers are not showing up on my Google Places listing Brian Duke 9/27/12 12:51 PM
This is a big problem for many businesses that are trying to produce legitimate reviews from legitimate customers.  I have had 2 customers write respective reviews yesterday and today that have not shown up and one customer yesterday that who's review did show up.  It seems that google's spam filter is too restrictive and is restraining reviews that are legitimate and informative to the public.  It has the potential to become a dis-service to its customers by restricting the freedom of information to be spread among people in an appropriate forum such as google places.

Brian
Re: Reviews from my customers are not showing up on my Google Places listing djgray911 9/27/12 10:08 PM
I don't understand why they would filter reviews like they do but the only one I know of for sure I've gotten hasn't shown up for my new business. They need to fix this...
 
https://plus.google.com/107228639684886635191/about?gl=us&hl=en
Pacific Beach Computer Shop
Re: Reviews from my customers are not showing up on my Google Places listing Deacon Tyler 9/28/12 8:11 AM
https://plus.google.com/108646257524401424225/about?gl=US&hl=en-US

I'm having the same issue.  I recently received a negative review from a mother of a client pretending to be that client and that review shows up just fine, but the dozen or so positive reviews that I've received since as well as countless positive reviews in the past are not showing up!  This needs to be fixed!!
Re: Reviews from my customers are not showing up on my Google Places listing kblazich 9/28/12 9:20 AM
Me three!
(unknown) 9/29/12 9:05 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Schmidt Orthodontics 10/1/12 11:20 AM
Our business is experiencing the same difficulty. Multiple patients have taken the time to write authentic and meaningful reviews for us (without links, websites and any other triggers) and none of them are showing up. These reviews are from different people, over a long time span and prior to us setting up a google+ page. Our users can see their reviews, but they do not show up anywhere else. 


Does anyone know if Google is still assisting via this thread?
Re: Reviews from my customers are not showing up on my Google Places listing Becky Farries 10/2/12 3:59 AM
At the moment I don't really see the benefit of using this forum as I have now looked through a lot of discussions about this and there doesn't seem to be a solution. I posted to get a resolution to the problem not to find thousands of others with the same problem! 

Like others I am losing business by my listing not having reviews as my competitors do (not sure how)

What is the solution google???
Re: Reviews from my customers are not showing up on my Google Places listing Scott Bondy 10/2/12 8:19 AM
We are having the same problem. We have 2 grandfathered-in reviews from before google made it mandatory to have a google + to review. now we have 3-4 clients who have posted and even sent us links to their review, however they are not showing. what can we do to ensure that our reviews get shown. The reviews have followed the general rules to posting on google but we dont know why they arent showing. Please HELP!
Re: Reviews from my customers are not showing up on my Google Places listing jpettigrew 10/2/12 4:06 PM
all of my postive reviews have been removed leaving only a single negative review which also happens to be my oldest review.  Why not just remove all of my reviews?  Having only one negative view hurts my business.  If they are adding "filters" to reviews, why dont they just filter new ones coming in instead of selectively filtering out older reviews.Its not working, whatever they are doing. Can anybody help?
 
Re: Reviews from my customers are not showing up on my Google Places listing Kimberly VanSolkema 10/3/12 8:49 AM
We are having the same issue, has there been a response from Google at all??
Re: Reviews from my customers are not showing up on my Google Places listing stacieanchor 10/3/12 12:55 PM
I am having the same issues.  2 customers have tried to post positive reviews and they can see them in their own profile but the reviews never go public.  Is there a solution that we know of yet?  Or is there a way to get someone to research this on our behalf?  I'm not sure what to do. 
Re: Reviews from my customers are not showing up on my Google Places listing BDS1400 10/5/12 11:50 AM
We are having a similar issue as many others.  Reviews are being posted by customers from their home and work computers, but are not showing up on our Google+ local page.

Krieger Ford
https://plus.google.com/113706530112048036081

The reviews are showing in the customer accounts and we can verify the users are putting them on the correct listing.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 10/7/12 5:15 AM
@Mossalot

RE
I love Google, but is this what it has come to? Should I tell customers who don't have an active Google account to not bother with a review when they ask where to review? Most small business owners are sensitive of their customer's time. If customer reviews are not going to be posted on Google Places because of strict criteria, I think business owners deserve to know those criteria so their customers don't waste their time. 


That's exactly what you should do. If you read my post carefully you should have determined that 
1)Google looks across the web for reviews of your business 
2)review site diversity is important to Google
3)That reviewers should make the choice of where they review not you
4)Anytime you ask a reviewer to leave a review it should be easy and creating a G+ account is not
5)It appears that Google is favoring showing review of those who have active Google accounts
6)A review at Citysearch (fill in any review site) is infinitely better than a review that doesn't show at Google

As I also pointed out that if you give your customers choice then over time you will accumulate plenty of reviews across the web AND at Google. You DO NOT need 50 or 100 hundred reviews at Google, you need 10 and a slow and steady rate of accumulation ( 1 every month or three).


Re: Reviews from my customers are not showing up on my Google Places listing techdudester 10/7/12 9:18 AM
I have also been having issues with reviews not showing up. https://plus.google.com/116429866995480990009
Re: Reviews from my customers are not showing up on my Google Places listing Denise C. 10/8/12 6:40 AM

Are we still trying to consolidate in hopes that Google will monitor our cases?  If so, count me in Mike!


Link to your local Google+ page:  https://plus.google.com/104430441848325128883/about?hl=en#104430441848325128883/about?hl=en

Business name (as it is in your account): Green Doggie Home Boarding

Business location: Street address, City, State/Province, Country: 13151 Courbet Ln, Granada Hills, CA 91344  (Listing spells out Lane, my dashboard says Ln)

Business telephone (as it is in your account): (818) 517-1472

Business category (e.g. hospital, etc.): Kennel

Website: http://greendoggie.wix.com/homeboarding


I posted this in another forum yesterday...


The same thing happened to me.  My recent reviews are not showing up on my Google Plus business page.  Just today, a client told me she posted a review for me on Google Plus.  I believe she had a Google Plus account already but I'm not sure.  I do know that she is a long time G-mail user and uses Picasa/Google Plus photos extensively so I would think she would be considered a "trusted" source.  I'm not seeing her review.

Another client tried leaving me a review 5-6 days ago and it hasn't shown up either.  He did have to create a Google Plus account in order to leave the review but he too is a long time G-mail user and I believe uses other Google platforms as well.  He is a professor with PhD in computer engineering (or something related to that) so it is doubtful that the problem was on his end-not posting correctly and what not.  The review appears as a post under his profile but it does not show on my business page at all.  He actually tried posting/sharing it again but no joy.

I am currently at 9 reviews, just need 1 more to get a zagat score (which I had at one point until Google removed one-likely because it was too short?  I don't know.  It was totally legit just like the rest of my reviews).  What's up Google?  What do I need to do to have these missing reviews posted to my page?  Any advice would be much appreciated.  Thanks!


Update:  I tried what Gina suggested-searched in Google Plus by clicking on Local.  That way I am able to see the most recent client’s name referenced but there is still no review.  It just says so and so (and one other) rated me excellent.  When I click on “one other” I get nothing as well.  Neither of their ratings or reviews show up on my Google Plus business page that I created about a month ago.  I thought everything had merged but apparently something is still not right with my account.  (I realize a lot of people are experiencing this sort of thing but geez!  What a mess this all is!!)

Update: 10/16/2012

I was reading up on some of the possible reasons why Google filters out reviews.  Apparently if the person leaving the review posts from a different city than the that of the business he is reviewing, that might trigger their review filter.  While I see the logic in this, I feel exceptions should be made for certain types of businesses that inevitably serve customers who reside far away from them.  Due to the nature of my business (dog boarding in the Los Angeles area), it is not unusual for clients to come from different areas.  One couple brought their dog on a road trip all the way from Canada and boarded her with me while they saw the sights of Los Angeles.  We often have people from the Bay area bring their dogs to us when they come to LA for business or to visit family. 

Another one of my reviews has just disappeared and I suspect it might be a location issue.   My most recent review from an established Google Pus and G-mail user (140+ people have her in their circles), Cindy, appeared on my page for 1-2 days, then disappeared today.  Cindy resides on Catalina Island.   Assuming the folks at Google are reading this thread, I would like Google to know why Cindy uses my dog daycare service even though she lives so far away from me.  Though Cindy's home is on Catalina Island, she comes to the San Fernando Valley, CA several days each week to go to school and finish her internship.  Not wanting to be apart from her dog for long periods of time, she brings him along but needs dog daycare while she's in school.  We are located right by her school so we are a convenient pet care facility for her to use.  To the folks at Google, I would really appreciate if you could look into my missing reviews.  Thanks.

Re: Reviews from my customers are not showing up on my Google Places listing intothewild 10/8/12 7:04 AM
I'm also not seeing reviews from customers that have recently posted reviews. I've started redirecting them to other review platforms like Yelp but would like to continue to use Google. Please advise.

Link to your local Google+ page:  https://plus.google.com/113628605794526688860/about?gl=US&hl=en-US

Business name (as it is in your account): Tanveer Badal Photography

Business location: Brooklyn, NY

Business telephone (as it is in your account): (646) 373-5694

Business category (e.g. hospital, etc.): Wedding Photographer

Re: Reviews from my customers are not showing up on my Google Places listing Lindsay Paramore 10/9/12 8:52 AM
My client used to have 43 reviews and now only has 15. We just recently merged the Place page with the Local+ page. I know there is a new filtering system Google is using, but the reviews we had before were legitimate and not spam. Could you please help us with this issue? Here is a link to my client's Local+ page: https://plus.google.com/115225584799344934520/about?hl=en. Also, I have attached a screenshot of how many reviews City Dental used to have. 
Re: Reviews from my customers are not showing up on my Google Places listing jmc830 10/9/12 3:56 PM
I have many clients posting reviews however they have stopped showing up after the 4th review was placed please fix  https://plus.google.com/117482809902230581434/about?hl=en


Re: Reviews from my customers are not showing up on my Google Places listing Atlas Glove Shop 10/10/12 1:57 AM
Hi,
A client of mine is having the same problem here.  I am also a customer of his as well as his SEO so I tried leaving a review as well and nothing is showing up unless I am logged in then I can see the review I wrote.  But none of his other customers reviews are showing up at all.  Google are you out there? Help?

Info:
Business name: Car Medic
Business location: Old School House High Cogges Witney OX29 6UN
Business telephone (as it is in your account): 07799 538977
Business category (e.g. hospital, etc.): Car Body Repair Shop

What's the issue you're experiencing? 
Reviews not showing up.
Re: Reviews from my customers are not showing up on my Google Places listing fitguru 10/10/12 6:02 PM
I'm really amazed that NO One from Google has responded to the dozens of real outcry a from real business's who are losing their lively hood because google just doesn't seem to care.

Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 10/11/12 3:36 PM
The response from Google is that the Review Spam filters are removing reviews appropriately.  They rarely comment on any specific case or provide details about what the review spam filter is looking for.
Re: Reviews from my customers are not showing up on my Google Places listing Lettingman 10/11/12 4:13 PM
Not responding to you directly Jim Jaggers, but wanted to add my experience to the thread.

Ours is very similar to many on this thread. 4 years gathering reviews and then 11 of them are swiped and dumped onto the incorrect location

We have/had two sites;
Our Head Office here https://plus.google.com/102403501777803952212/about?hl=en
which Google has swiped of all reviews bar one negative one and they now kindly rate as Poor to Fair

and this one in Leeds that we closed in November 2011 https://plus.google.com/104780061627018882378/about?hl=en
which has been gifted all the positive reviews rated as Extraordinary to Perfection, despite their being nobody there for nearly a year!

A complaint to Google via the listing resulted in us being thanked for the advice that the branch was closed, and us being completely ignored about the reviews.

I guess from this thread that everyone else is in the same boat and naff all is being done, in much the same way that nothing was ever done about the many failings of the Local Business Listings.

Such a shame that people have tried so hard to encourage their customers to go out of their way to provide reviews, only to see Google wipe them with no recourse.

Maybe if we'd carried on paying £400/month for ppc we'd be treated differently?

Google: 1/30 Very Poor to Downright Rude

Re: Reviews from my customers are not showing up on my Google Places listing Nancy Bain 10/11/12 8:54 PM
I had a review on my page earlier today that is gone. Also 2 reviews posted by clients that show on their page but not on mine. Can you please advise? https://plus.google.com/b/116978977632046551481/116978977632046551481/about
Re: Reviews from my customers are not showing up on my Google Places listing OMG hostel 10/12/12 1:36 AM
Hello, I;m the owner of the OMG Hostel and I noticed that 19 of my 24 legitimate reviews were gone today.
I really do not understand what is happening here.

May you help me with it Google?

Thanks in advance,
Gene.
Re: Reviews from my customers are not showing up on my Google Places listing Terry Dorland 10/12/12 9:06 AM
I think from what @Jade W is saying that GOOGLE THINKS EVERYTHING IS OK AND IS FUNCTIONING AS THEY WANT   They don't see it as a problem if a business works for 15 years to build a great reputation, has 30 positive reviews posted over a 5 year time frame and only 4 or 5 negative ones...and they all of a sudden remove ALL positive reviews and leave the negative ones up.  Google doesn't understand how that impacts a local business because THEY AREN'T A LOCAL BUSINESS.  They are not impacted by reviews in any way shape or form, so they don't care.  

They think that these changes are going to make reviews more trustworthy.  Understand this, we are playing in Google's sandbox and they just changed the sand from nice white soft Caribbean sand to broken glass and thumb tacks.  Now as business owners we have to adapt to it with blindfolds on and in a straight jacket...

I loved Android phones, google maps, and was going to get the next Nexus phone that came out...now I am not.  I am going to buy an Iphone 5, use Yahoo, and mapuest... 

I want to sling expletives at google at the end of this message...
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 10/12/12 9:21 AM
What Google is doing with reviews sucks, but don't cut off your nose to spite your face.  Google is still the biggest search engine, bigger than all of the others combined.
Re: Reviews from my customers are not showing up on my Google Places listing robcooling 10/12/12 11:53 AM
Just to add my voice again this problem is ridiculous! Since July I now have 11 pupils (I'm a driving instructor) all leaving genuine reviews from their home computers and NONE of the reviews will appear. These reviews are coming from different people using different computers : if this is a spam filter it's broken as it's blocking EVERYTHING. One pupils review he emailed to me just read : "Rob is a wonderful instructor." It blocked that!

The problem started in July... it's now November and it's still impossible to post reviews! Grr....

Re: Reviews from my customers are not showing up on my Google Places listing jmc830 10/12/12 6:45 PM
Now isn't this crappy I posted this 3 days ago "I have many clients posting reviews however they have stopped showing up after the 4th review was placed. please fix  https://plus.google.com/117482809902230581434/about?hl=en " Now as of today 2 of my reviews are gone just disappeared they were legitimate reviews also all of my pictures disappeared. Please Fix this Google your new Google + is absolutely the pits.  

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/14/12 12:34 PM
@Atlas Glove Shop

“Mobile bodyshop vehicle detailing. Paint repair, bumper scuffs, dents, scratches, alloy wheel refurb, glass chip, interior. We can save you up to 60% off conventional bodyshop prices-We come to YOU!”
Try de-spamming this Description following the advise I prised out of google
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/14/12 12:41 PM
@Nancy Bain

Is your merged entry fully editable from the +Local Business page?

Our services include building optimized, functional and self managed WordPress websitessocial media training and consulting,  email marketingmobile marketingsocial media branding, interactive full screen high definition virtual tours with lead capture and print advertising. For most of our clients, we are their one stop solution for all things marketing, branding and small business development related. Join our eClub to receive our monthly newsletter and stay informed of the latest trends in social media.
For a Places entry Description I teased this guidance out of google and I know there are issues stepping over the boundary in terms of actually appearing in search, 'Quiet Rejection', and who knows what other ramifications there are?
I would try a proper English elavator without spammy comma delimited lists.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/14/12 12:48 PM
@robcooling

 “Professional Nottingham driving school providing driving lessons to learner drivers, Pass Plus, refresher lessons, intensive courses or pupils coming from other driving schools/instructors.”
Having a Description beyond the google guidelines for content can cause 'Quiet rejection' from search and who knows what other ramifications there are:
Try making a simple English elavator statement fully within the guideline I have teased out of google and see if your review appear as as it is it is possible your Places entry and all its associated data is not making it into search.  Maybe reviews made whilst you are under 'Quiet rejection' are not indexed into search?  Who knows.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/14/12 12:52 PM
@jmc830

Try changing this Description
 “Computer and Technology Repair Business in Marco Island , FL. We offer computer repair as well as tv mounting and media installation, security cameras, wireless internet, email, smart phone, and ipads”
to a simple English elevator statement as the guideline I teased out of google here
as at present it will be 'Quietly Rejecting' your Places entry from search and maybe stopping reviews made whilst this 'Quiet Rejection' is in place from being indexed into search.
Re: Reviews from my customers are not showing up on my Google Places listing Janice Wolfe 10/14/12 4:45 PM
https://plus.google.com/106102549824277777981/about?hl=en

I have not had a review posted in two months.   Since then, I have had 5 customers tell me they have posted reviews for me but they wont post.   These customers have emailed me their reviews for me to see.

Also, I use to have more reviews on my google places page.  Many of them were lost during the transfer from google places to google plus.

can you please find out why my new reviews are not being posted?   maybe you can get google to post them for me?

Janice Wolfe
1372 old bridge road #102 Woodbridge VA 22192
Re: Reviews from my customers are not showing up on my Google Places listing Alexander Monticello 10/14/12 5:45 PM
Thank you for your assistance. I seem to be just one of many who has been negatively and unfairly impacted by the new spam filter. I am having a similar experience. I'm a real estate agent. I work with about a 15-20 clients in a year, often for several months at a time. It can take me 6-8 months to earn a client's review. I had 7 reviews, and just a few weeks ago, google eliminated 5 of the 7 reviews based on the new spam filter. Unfortunately, these are authentic reviews, that have been improperly removed (considered spam/fake/paid reviews). This is negatively impacting my business and I'm not sure what to do. I'm also concerned that new reviews will not be posted. 
Re: Reviews from my customers are not showing up on my Google Places listing RiverCityLaw 10/14/12 6:03 PM
EVERYONE WHO IS HAVING TROUBLE NEEDS TO FILE A COMPLAINT WITH THE FTC ASAP!  THE ONLY WAY GOOGLE WILL DO ANYTHING IS IF THE FEDS INTERVENE.  I HAVE NEVER ONCE SEEN A CUSTOMER OF ADWORDS COMPLAIN OF THIS PROBEM.  WHAT GOOGLE IS DOING IS EXTORTION ON A MASSIVE SCALE, PERIOD.  HERE IS THE LINK TO THEIR WEBSITE:
 
Re: Reviews from my customers are not showing up on my Google Places listing Jozef Povazan 10/14/12 8:35 PM
Hi Mike,

I am experiencing the same problem like most of the guys here. When I ask my clients to leave a reviews for my Povazan Photography business page on google, none of them is getting through for the last couple months. My clients are saying they did everything properly to leave a review there but it does not show at all! Could you please help me with this issue? Thank you for any advice. Your time is appreciated, because I rely on google searching engines for my business. Thanks. JP
Re: Reviews from my customers are not showing up on my Google Places listing Janice Wolfe 10/14/12 8:40 PM
Another note, my last review was a bad one.   And since Google wont allow those other 5 reviews to be posted, my massage business has been hurt drastically.   My phones have basically stopped ringing over this one bad review.   If Google would allow those other reviews to be posted, it would help my business become more active again.   Also,  on google plus local ad, it says "most helpful" "lowest score" "highest score" "newest review"  when you select Most Helpful, that woman's bad review still shows as #1.  even though there are other reviews on my page with higher helpful scores .. which means it should be higher on the page then hers.   Please find a way to get my new reviews up.  and find a way for new reviews to be posted.   Thank you very much for your help.
Re: Reviews from my customers are not showing up on my Google Places listing Jeff Culkin 10/15/12 5:42 AM
I'm not sure how to ask them, I've has one review from 4 post. There are all from genuine customers, very frustrating!
(unknown) 10/15/12 8:56 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing James Edington 10/15/12 9:05 AM
I've had the same experience as Janice Wolfe. It's ridiculous. Bad reviews post (even the fradulent one that's on my place page) but real ones are not posting. If there's a Google person that reads this, please review any outstanding reviews that do not show up publicly for https://plus.google.com/116237683817224610000/about?hl=en

I need to be back in business!
Re: Reviews from my customers are not showing up on my Google Places listing dominic-p 10/15/12 11:10 AM
Just wanted to throw my hat to the ring here. I'm seeing a similar situation as most people here. Google has pushed our negative reviews to the top and removed many of our positive reviews. This is extremely frustrating, especially given the unfounded and inflammatory nature of the negative reviews that Google is promoting. Let's hope Google takes note of this soon.

Arden Jewelers
2800 Arden Way
Sacramento, CA 95825
916-481-8006
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/15/12 2:17 PM
@diminic

 “Arden Jewelers is the Stress Free Jeweler. We offer totally transparent pricing: the price you see is the price you pay out-the-door. No games. Come experience the Stress Free difference today.”

This description has spammy content.  Your repeat Stress Free, and price/pricing and google do not like price or best of claims. Also you have over-capitalisation.
As indicated and from experience, where de-spamming has stopped 'Quiet rejection' problems where entries have been down graded or stopped showing in search.
All the Review issues I have looked at in the last 2 days have had spammy descriptions and could be subjected to 'Quiet rejection'.

I would try to de-spam the description and see what happens.
Re: Reviews from my customers are not showing up on my Google Places listing Iris F 10/16/12 4:03 AM
Just adding my name to the list of having the same problem: genuine client reviews not showing up. This is affecting both my companies: Bloomsbury Films and Camera Creatives (both are wedding filming companies but offer different products and operate at significantly different price points).

I run a wedding filming business. As this is a small family company we work very hard so every single client is happy with the service they receive. Many people post reviews for us but since the change to business profiles/places on Google, none of these (bar 1) have shown up. Clients have sent me their reviews by email or screenshots and apart from feeling badly for ourselves because prospective clients won't be able to see these reviews, I also feel badly for the clients writing these reviews as they've taken the time & effort to actually write something when there is no reason for them to do so other than wanting to be helpful!

As a small business that sells an expensive & very personal service, reviews are of the utmost importance to us, because they will give people the confidence that their special memories are safe in our hands. We work hard to be good at what we do, and Google is one of the most trusted places out there where people go for reviews. This is an ongoing issue that is not being addressed seriously by Google. This lets down us as suppliers, our past clients, our prospective clients, and in the end it also affects Google's trustworthiness and good name. Please take this seriously!


Re: Reviews from my customers are not showing up on my Google Places listing G.P.H. 10/16/12 5:49 AM
My company recently had 1 old review removed and 2 new reviews put, both have since vanished.

I will tell my customers to put their feedback somewhere else if this issue continues with Google (Maps, Places, Plus).

URL: https://plus.google.com/110977138498371447686/about
Re: Reviews from my customers are not showing up on my Google Places listing CloudsProperty 10/16/12 7:26 AM
Clouds Property Management
18 Forth Street, Edinburgh, EH1 3LH
0131 550 3808
Property Letting Agency
 
We have recently had 4 clients add a review on our places page but none of these reviews are showing up.  These reviews have been left over the last 2 weeks.  Please can someone try to get Google to review our site and release these reviews as this is an important part of our business.
Re: Reviews from my customers are not showing up on my Google Places listing bimini1 10/16/12 12:32 PM
I've had a number of reviews simply not show up at all. A number of my clients have had their reviews disappear after a few days. After we developed an instruction card for all of our customers to give to their customers we had to change where to leave the reviews from Google to Manta, Bing and Yahoo Local, no Yelp because Yelp has the same problem with losing reviews or filtering most of the positive reviews and leaving the negative ones. 
Scott Saunders
Internetmarketing-media.com
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/16/12 1:43 PM
"Tucson computer repair, internet marketing, web design, computer consulting in Tucson AZ and much more. Call 520-271-9926.”

This description is full of spam, see this guideline I teased out of JoelH a google manager

For a Places entry it can cause a search de-rank or to not show at all, a scrape may show instead so you are not in 'control'.
I surmise this is happening to reviews, the de-rank is good reviews are not indexed into search and the not show at all stops all recent reviews being indexed.  Old ones seem to show for some people more than 6 months old.
Re: Reviews from my customers are not showing up on my Google Places listing motelningana 10/17/12 5:30 AM
Could we please get some assistance with the below issues -

All of our reviews have been "deleted" except for one negative review over 2 years old plus new reviews are posting then disappearing

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/110430150762299357312/about?hl=en

What's the issue you're experiencing?

We recently verified our Google Places account and started asking our clients that left reviews in our reception guestbook if they would also post them on Google.

We had 4 reviews over the last couple of months and there was one really old one (2 years old) that was negative and inappropriate but wouldn't be removed.

Over the weekend all of our reviews have gone except for that really old negative review.

After reading other peoples experiences we took the advice of contacting our customers that left a review to see if they would resubmit their review as Google has upgraded their system.

We have only contacted two of our customers so far and both had different results???


The first customer when she logged into her Google account said that her review was still there, she clicked on the edit review button and re-submitted it and it came up.

The second customer logged into his account and said his review wasn't there, so he was willing to write it again and post it. This was done yesterday and posted sucessfully. However...

Today that review is missing again and now only the really old negative review and the review of the first customer we contacted remains.

We can not understand what is goiing on? We are a small family run motel and that incorrect nasty negative review is affecting our business - we need these reviews our clients have posted to show our business positively.

Below is the review that was re-posted and today removed again:

Guest stayed: 13/9/2012

Review:

“When first arrived greeted by a wonderful charming gentleman & of course Elmo.

Both were very welcoming. Room immaculate. Everything catered for. We have been on the road the last fortnight.

This is the best motel we have stayed at. Right in the heart of town.

Could not of wished for anything better. A magic experience. A credit to the management

Thank you for being a wonderful memory in our travelling Holiday.”

John & Sheila

It makes no sense why this review and all our others have been removed and re-removed in the case of the above review.

Google or one of the Google experts can you please tell me what has caused this, I have spent hours researching and can not find out why???

Thanks in advance.

Regards,

Motel Ningana
Re: Reviews from my customers are not showing up on my Google Places listing gruvnfunk 10/17/12 8:26 AM
A client emailed me yesterday that she posted a review two weeks ago yet it is not appearing for the public to view.  She does see it when she signs in though.

When my client signs in she sees her review, here is a screen shot:

http://puu.sh/1fMxy

Here is a link to our page... where you will not see this review from 2 weeks ago:

https://plus.google.com/105739275999473147782


Here is her review.  Any help on what might have caused this to be flagged?

About two years ago, my husband and I had a consultation with Kirsh and Kirsh about adoption. We decided to pursue our foster care license while we saved money for adoption, and we were unexpectedly matched with a birth mother through our foster care agency. Our agency provided us with a list of attorneys, and we chose one from the list.

Because the attorney our agency recommended dropped the ball, the birth father’s consents were not signed in time and he decided to object to the adoption. A month after bringing our newborn daughter home from the hospital, our attorney called to inform us that the birth father, who was in jail for strangling the birth mother, had filed a paternity action. His advice was to immediately return our daughter to her birth mother and not pursue the case because it would cost us at least $50,000 and we would surely lose.

As soon as we hung up from our attorney, our first instinct was to call Kirsh and Kirsh. We knew their reputation preceded them; if anyone could help, it would be them. My husband dialed the number and spoke to the secretary, fully expecting to have to leave a message. To our surprise, we were instead patched through to Steve Kirsh. He took twenty minutes out of his day to speak to us even though we were not his clients, and he referred us to a litigation attorney. Mr. Kirsh even took the time to call a few days after we spoke to him to reassure us that we had made a good decision and to ask if there was anything else he could do to help.

Just after our daughter turned eight months old, we were represented in court by the attorney Mr. Kirsh had recommended. The next day, we received the call we had been waiting for: the judge had found the birth father unfit to parent and granted our adoption petition.

Because Mr. Kirsh took the time to speak to us even though we were not his clients, our daughter will stay in the safe, loving family she has known since birth. Our lives are forever touched by the compassion, empathy, and encouragement shown to us by Mr. Kirsh, and we know without a doubt that he truly does hold the best interests of children first and foremost in his heart.
Re: Reviews from my customers are not showing up on my Google Places listing Eric Hahn 10/17/12 1:19 PM
Mike
Would you please have google check our patients reviews that are missing? We are missing at least 5 reviews that our patients have done in the past 6 months.

https://plus.google.com/106852637880961328928/about?hl=en

Thank you for anything you can do.

Eric Hahn
Oasis Chiropractic
Cottage Grove, MN 55016

Re: Reviews from my customers are not showing up on my Google Places listing Elaine P 10/18/12 6:54 AM
I am also having this problem, 3 of my customers have written reviews which are not appearing on my page but a fake and nasty one posted in August IS showing.


Any advice?  

Thank you
Re: Reviews from my customers are not showing up on my Google Places listing R.C. M 10/19/12 8:36 AM
We had a client over to our house and had them write a review from their Google plus account. They wrote the review in front of us and it was 100% their own and it never showed up. Another client wrote a review and it is up. No consistency and it is frustrating. A number of other clients have complained to us thinking that we took their reviews down. This is not good for our relationships. What is the issue and why are some of our client reviews showing up and others are not?
RM
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 10/19/12 8:40 AM
@RCM.  One of the experts in this industry, Mike Blumenthal, was chatting with me and he had a theory that one of the triggers might be your IP address.  So if you have logged into your Google Places Dashboard from your home and then you had someone login at your home into a different account and post a review, it would most likely get filtered because it kinda looks like you are reviewing yourself.  So I wouldn't ever have someone write a review from the same location that you've logged into your dashboard from.
Re: Reviews from my customers are not showing up on my Google Places listing James Edington 10/19/12 8:44 AM
Is there a way to have my reviews reviewed again? I have two customers that have told me they've put a review in on my google place: https://plus.google.com/116237683817224610000/about?hl=en
I could use some help.
Re: Reviews from my customers are not showing up on my Google Places listing R.C. M 10/19/12 8:44 AM
Interesting..... nice call. We'll have to ask them to re-post it from their own home.
RM

Re: Reviews from my customers are not showing up on my Google Places listing Foques 10/19/12 8:49 AM
none of my reviews are showing up, and none were posted from my IP addy.
Re: Reviews from my customers are not showing up on my Google Places listing robcooling 10/19/12 9:23 AM
Same here, all my reviews come from seperate people at different home addresses all using different computers. EVERYTHING gets filtered, it is impossible to get a review up.
Re: Reviews from my customers are not showing up on my Google Places listing techdudester 10/19/12 10:05 AM
In addition to reviews not showing up, it seems that some comments about Google's business practices in regard to these matters are also not appearing in this forum. If you want read my last post to this forum that was censored by Google about an hour ago, I guess you will have to look over here: https://plus.google.com/117681241555382421104/posts/78gn1DWZM3h
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 10/20/12 7:11 PM
So Google is now FOLLOWING Yelps platform?  Maybe Google should look at Angies List because that is where all the former Google AdWord dollars are going.  Filter reviews, that's a  joke - a computer determines if a review is ligitimate or not?  All the reviews are real on Angies List because you have to pay a membership via a credit card, what better way to make money and have verified reviews that future customers can rely on.  Google missed the boat on that one:):)  But then again the average demographic of an Angies LIst member is not a Yelper, keep heading towards Yelp and Google will go down with them, it's right around the corner.
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 10/20/12 7:19 PM
So Google is now FOLLOWING Yelps platform? Maybe Google should look at Angies List because that is where all the former Google AdWord dollars are going, did you see the news on Google forcast today? 
 
Filter reviews, that's a joke - a computer determines if a review is ligitimate or not? All the reviews are real on Angies List because you have to pay a membership via a credit card, what better way to make money and have verified reviews that future customers can rely on.
 
Google missed the boat on that one:):) But then again the average demographic of an Angies LIst member is not a Yelper, keep heading towards Yelp and Google will go down with them, it's right around the corner.  As a small business owner why would I pay to advertise on a site that has a computer filter my clients reviews - why don't I just stand at the corner by the Rose Garden and throw money:)!!!
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/21/12 4:39 AM
@Elaine P

“The Belfast Business Centre provides serviced & virtual offices, mailing addresses & telephone answering services with training & meeting rooms in the heart of Belfast's Cathedral Quarter!”

google do not like locations in here and I would not repeat part of the business name.

serviced & virtual offices, mailing addresses & telephone answering services with training & meeting rooms
These are categories and I would not repeat more than one.

Also do you have a +Local Business page?  Your Google+ page does not have the red Follow button.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/21/12 4:44 AM
@James

 “Come today for a free estimate, and allow us to give you a bottled water while you wait. We're the best in town for service, quality, and a National Lifetime Warranty. Call 263-9559 to schedule today.”

google do not like cost or rating claims here, thats for reviews:  'free estimate', 'best in town', quality.
Or over Capitalisation in a sentence.  I would not add a phone no.

Do you have a +Local Business page?  Your Google+ page does not have a red Follow button so its not merged with a +Local Business page.
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 10/21/12 5:22 AM
@Joy

I have come to the conclusion that it is not just one signal like IP address. If IP address is one of the variables it is only in conjunction with some other variable or group of variables. 

The only thing we know for sure is that a URL in the review, duplicate content in the review, review by a manager or owner will all get the review nicked. 

Beyond that it would seem that little can be stated with assurance. 

My suggestion is to keep asking clients to leave reviews for you where they want to leave the review not where you want them to leave the review. For some other suggestions as to developing a successful review strategy: http://blumenthals.com/blog/2012/09/24/asking-for-reviews-post-apocalypse/
(unknown) 10/22/12 1:35 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing mcdent 10/22/12 1:45 PM
About 3 months ago we had 140 reviews, today it is down to 129. The most recent review shows as 3 months ago! What I have noticed is that there were 3 or 4 in the last few weeks which have now been
removed. I have no idea what Google are doing.
When we complete a computer repair for our customers we send them an email which amongst other things invites them to complete a short review about us, is something wrong with this?
The only thing I can imagine is that I have been using a bit.ly (shortened URL) instead of having to send them a URL about 3 lines long! I'm beginning to think this could be the problem, although
by the sounds of the hundreds of other comments it cannot just be that?!
Re: Reviews from my customers are not showing up on my Google Places listing Camping World 10/23/12 8:48 AM
We're in the same boat here. Seem to be stuck at 174 reviews - additional ones show up for a day or so, then seem to drop. We deal with many "non-computer savvy" customers and we've tried to make it as easy as possible for them (help create accounts, give them a computer to use, etc) and it seems the more we try to help, the more Google shuts us down. The "nice thing" is, the 2nd to last review to "stick" is one of the few negative ones. Ugh. Been interesting to read Blumenthal's blog articles and to know we're at least not alone.

Our page is: https://plus.google.com/104206941400420931852/about?gl=US&hl=en-US

Re: Reviews from my customers are not showing up on my Google Places listing Audi Henderson 10/24/12 3:12 PM
Same issue here, everything was fine until our dealerships Places page was merged with another unaffiliated dealership back in March. It was a disaster but Google was able to get them separated after some 4 months and 60 some odd emails. However now, we have had numerous customers leave reviews and they may show up for a few minutes but then they disappear, even if the customer reposts them. These are real customers leaving real reviews, I have seen them appear and then disappear with my own eyes. There has got to be something wrong in our spam filter, I've been back and forth with support but they keep saying the same thing over and over, the problem is, there is something wrong with our account and nobody seems to be able to wrap their head around it.
 
I understand how Google Places or + Local works, now I need someone form Google to understand what I am saying and take a good look at our account! It's not working correctly, I'm begging you!
Re: Reviews from my customers are not showing up on my Google Places listing Marc Udelhofen 10/25/12 6:11 AM
Google....FIX THIS SHIT NOW!!!! I'm pulling our adwords account from you.  Our organic SEO is generating most of our leads to our business anyways.  YELP SUCKS and now Google is sucking! Listen to the consumers.  I'm glad their last quarter projections dropped and there stock dropped $75/share last week.  I hope it continues to drop and maybe you'll listen to your consumers!
(unknown) 10/25/12 8:39 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 10/25/12 8:46 AM
@Jay - self promotion is not allowed in the forum.  If you keep posting this you are going to get banned.  
Re: Reviews from my customers are not showing up on my Google Places listing KRosario 10/28/12 9:24 PM
I'm having the same issue as well, and it's getting very frustrating. My clients are telling me that they are leaving reviews, but none have showed up since about 6 months ago. They are using their own computers in their homes. 

I'm really hoping someone can help!! Thanks. 
Re: Reviews from my customers are not showing up on my Google Places listing Capt.Shannon 10/29/12 5:59 AM
somehow I got on the list to recieve this forum.....When I click on the " no longer to recieve" it just comes back to "mail returned"....how do I get of this list..??
Re: Reviews from my customers are not showing up on my Google Places listing Kiley Schmidt 10/29/12 11:02 AM
We are experiencing the same problem. All of our positive Google Places reviews have disappeared! As a small business going into the holiday shopping season, this could be absolutely devastating to us! Please help.

The Greener Good
925 Foch Street
Fort Worth, TX 76107

Re: Reviews from my customers are not showing up on my Google Places listing `Keenan 10/29/12 11:08 AM
@Capt.Shannon - you can click on the Black envelope in the upper right of this thread to manage your email notification settings.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/29/12 2:31 PM
 “Environmentally Friendly Gifts, Fair Trade & Made in USA products, Organic Baby Products, Non-Toxic Paint, All Natural Soap, Renewable & Recycled Jewelry, Solar Powered & Energy Saving Gadgets”
Just category spam.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/29/12 2:38 PM
@Krisario Yes 6 months does seem to be a cut off point.

I would remove FUN! from the description.

Also ask the reviewers to downgrade the rating from Excellent for now and see if they pop up.

I would take the end off this appearing over your web site in search

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 10/29/12 3:35 PM
@KRosario 
Also this looks spammy
Welcome to my photography blog! I'm a professional babyphotographer, children's photographer and family photographer in Victoria BC.

My website guy had a look at your site and you have a lot of links to photographs on your first page which looks like a Black Hat linking technique to google maybe.  Also your first page is very large.

There are a lot more links under the photographs as well which my guy could not understand.
Re: Reviews from my customers are not showing up on my Google Places listing andyxshep 10/30/12 3:13 PM
Hi,
I'm having the same problem. Clients are posting reviews with nothing contentious in them at all, as far as I can see. I've been emailing Google local support and they keep saying that legitimate reviews could have been deleted in spam filter, but that these cannot be re-instated. I said it wasn't acceptable and they say there's nothing they can do, but that things are working and it should be OK in future. I then got my customer to re-post their review and it's still not showing up. I even sent the text to support for comment but they won't say why it's not working and keep coming up with standard responses. Can I send someone the text of the 2 reviews which are not showing up, for comment. The link to my Places page is as follows:

Re: Reviews from my customers are not showing up on my Google Places listing OTMoving 10/30/12 9:07 PM
Good Evening,
I have spent a good portion of the night reading through this thread and others.  I am also a business owner, operating out of my home.
My story reads similar, yet different.  We operate a moving company based in Southern California and ask customers to review our performance through Google's platform.
To note,, the moving industry has a lot of providers that are shifty, not experienced, or flat out crooks.  Consequently, these reviews are important to our credibility as a company.  Importance of google reviews is without doubt similar in other industries.  I have watched our reviews slowly be removed over the past few years.  A few here, a few there.  And ultimately, during the convergence with G+, we were left with 3 reviews.  To be clear;  All of our clients reviewed our business at their personal or work pc with organic ip's. , No spam content injected in reviews, such as website address etc.  Additionally, I checked our description and category in the dashboard and we are in compliance with the policy guidelines in terms of language.  This is perplexing and very frustrating, especially for a small business such as ourselves.
Even still, I continued to ask customers to review and I stood by Google's forum to review a business. 
When I thought it couldn't get much worse, I was proven wrong.  I received a call from a google rep, poor english may I state, call came from 650-253-2000 or the like.
They asked me questions about my service area, and asked if I had customers showing up to my location.  I said no.  They hung up, abruptly.  We are a moving company and operate out of the house, yet we service a large area, 100 miles or more.  That very day, my Google place page was completely removed, along with my despondent 3 reviews.  I then received advise that I needed to "hide" my address on the place page.  I agree that I need to monitor changes in the guidelines. But, with an extreme measure such as complete deletion of a business advertisement, IS a courtesy email or instruction from the Google operator prior to deleting TOO MUCH TO ASK?  I now realise that I have relied heavily on our presence in the web/ places space-largely in part to google.  Our phones have not been ringing over the past few weeks.  This is my lively hood, and it is no longer lively, it is more of a hood.  First the reviews, now the page, what is next?  Google, please address the concerns of your committed community. 
Re: Reviews from my customers are not showing up on my Google Places listing robcooling 10/30/12 11:58 PM
Hi Andy,

I'm a driving instructor like yourself suffering the same issue. Since 6 months ago NO reviews can be posted, and current ones are slowly disappearing. How did you email Google local support, I can't find any contact details? I'd like to add my voice to complaining to them that the system is broken.

Thanks,

Rob
Re: Reviews from my customers are not showing up on my Google Places listing Artpurplecat 10/31/12 9:31 PM
I am experiencing the same thing.  My good reviews are being deleted.  This is ridiculous.  What do I need to do to restore?

Elegant Ink
565 Garland Drive
Northglenn, CO  80233

303-324-7109
Re: Reviews from my customers are not showing up on my Google Places listing Artpurplecat 10/31/12 9:36 PM
Yes, please help.  Small business owners rely on our good reviews.  This needs to be fixed.  The filters are not working correctly.  Google customer service is impossible to contact.  Please help
Re: Reviews from my customers are not showing up on my Google Places listing Scott Carlson 11/1/12 7:48 AM
My review will only show up when I am logged in and it is listed under "Your Activity"  https://plus.google.com/101456688986677209996/about?hl=en.   I tried different browsers,  computers and shorting the review but still it won't show up on the business's page.  Can anyone assist?  thanks
Re: Reviews from my customers are not showing up on my Google Places listing Signature Hyundai 11/1/12 3:35 PM
Before posting a new thread: Please check the sticky notes at the top of the forum (you'll know it's a sticky because it will have a little pushpin icon). Many of your questions have already been addressed by these stickies, which cover product updates, current technical problems, and important help articles you should read.

Did the above, and still want to start a new thread? Please provide the following information or users may not be able to help you with your specific issue:

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/117226718370581964868/about?gl=US&hl=en-US
Business name (as it is in your account): Signature VW Hyundai of Murfreesboro
Business location: Street address, City, State/Province, Country  2203 NW Broad St, Murfreesboro, TN USA
Business telephone (as it is in your account): 615-898-0700
Business category (e.g. hospital, etc.): Auto Dealership

What's the issue you're experiencing? Good reviews, and only the good reviews, are either not showing up or are removed after a few days. Very frustrating for us as well as our customers. How do we get those good reviews to stay on.. or show up at all?
(unknown) 11/2/12 3:38 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing travsirocz 11/5/12 10:35 AM
Same issue here. https://plus.google.com/111719899204514234452/about?hl=en&review=1 . I have many reviewers' reviews not show up but they can see them on their side. So frustrating to a small business with low client counts.
Re: Reviews from my customers are not showing up on my Google Places listing Eric Santjer 11/5/12 11:21 AM
Hi Mike, way to go on spearheading this issue. Our business is having a similar issue as many of the other people who posted. Our website is http://www.atlanticchiropracticandrehab.com/index.php and our Google+ Local page is https://plus.google.com/117704329526211577205/about?gl=us&hl=en. We are driving very hard to drive customers to leave reviews by asking them when they are in the office. We've had multiple clients swear they left a review but it's not showing up, which is very frustrating. Any suggestions?
Re: Reviews from my customers are not showing up on my Google Places listing AlbertNeedsHelp 11/5/12 12:45 PM

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/103547812787195834200/about?gl=us&hl=en
Business name (as it is in your account): Tempe Dodge Chrysler Jeep
Business location: Street address, City, State/Province, Country:  7975 South Autoplex Loop Tempe, AZ 85284
Business telephone (as it is in your account): (480) 496-4000
Business category (e.g. hospital, etc.): Auto Dealership

What's the issue you're experiencing?  Reviews have all disappeared, there were 40+ reviews on the listing. All of them are gone now. Listing is active, stayed active and verified and never went down. Some people on the forum stated that the listing looks spammy. I have adjusted the name, description, and categories. Will this bring the reviews back or are they forever gone.
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 11/5/12 1:11 PM
No one really knows for sure.  Post your experience back here and we will know more than we do now.
Re: Reviews from my customers are not showing up on my Google Places listing Eric Santjer 11/5/12 1:40 PM
I did not see there was a form to fill out:
Business name (as it is in your account):
Atlantic Chiropractic and Rehabilitation
Business location: Street address, City, State/Province, Country:  Kempsville Rd. Ste 1 Chesapeake, VA 2332-

Business telephone (as it is in your account): 
757.320.0900
Business category (e.g. hospital, etc.): Chiropractor
Website: http://www.atlanticchiropracticandrehab.com

What's the issue you're experiencing? Reviews are not appearing after clients leave them for us.

Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 11/5/12 2:20 PM
There is no troubleshooting path for missing reviews.  Google considers this a normal part of the review spam filter process and is not fixing the missing reviews in support.  The only thing we can hope for is that they loosen the spam filters a little bit; but that will be done by the engineers, not by support.
(unknown) 11/5/12 2:23 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 11/5/12 2:34 PM
Some of the missing reviews could be to user error as the process for signing up for Google+ and leaving a public review has a few places where people can make mistakes, or just decide it isn't worth the effort.

Spam filters can be applied to the people leaving the reviews as well as the businesses being reviewed and the reviews themselves.

No one that is telling knows what the spam filters are.  We have some good guesses as to what some of them are, but definitely not an exhaustive list that would allow us to say that "none of [anyone's] reviews that aren't showing up have any of the spam triggers."
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 11/5/12 2:34 PM
My advice is to ask customers for reviews, without suggesting where they leave them.  Let them leave them on whatever site they like.
Re: Reviews from my customers are not showing up on my Google Places listing JoeSnowdon 11/5/12 3:23 PM
I say, Yes, going to Yelp is important. Unfortunately that does not mean you can ignore your Google+ account. It just means that we have to continue to apply competitive pressure until Google notices. Yelp and Angie's List sort of created the local reviews market, and Google is acting like a big dog in the cat box here like they own everything and making a mess out of it all in the process. But Yelp and Angie's List pretty much proved online review platforms matter. MS/Bing is also wading into the Local reviews business, make sure to set up your listing there. Facebook matters, but it's a different platform. Keep using them all while Google thrashes around, and do your best to clean up Google's mess until they die like a beached whale or get it right. Just be clear, Google does not have it right and there is nothing you or me can do about that other than support the competition. When consumers figure out they can't trust any of the reviews on Google+ they will go elsewhere. Because of my experience with this debacle made by Google I do not trust any reviews I see on the platform, I go to Yelp.

For ANYBODY to review your business on Google+ they MUST have a Google+ account. As Jim said they may have tried to leave a review, but if they didn't complete the sign-up process of getting a gmail account and then joining Google+ there is no way for them to review your business, at all. Period. No doubt about it. Whether the review was positive, negative, spammy or perfect in every way, if they do not have or did not get a gmail account and join G+ they did not write a review on G+ for your business.
Re: Reviews from my customers are not showing up on my Google Places listing Find It Media 11/5/12 3:24 PM
I posted to Larry Page yesterday.  Clearly, he is very busy, however this reviews business on Google+ is disturbing many business owners in the US and affecting the Automobile industry tremendously.  I have the opportunity to speak to a group of fairly advanced Auto Dealer tomorrow and I would like to inform them of the CORRECT "Going ONs".  Preferably to elaborate on the BEST way  they should posts reviews from legitimate service and sales customers?
Re: Reviews from my customers are not showing up on my Google Places listing Find It Media 11/5/12 3:25 PM
I agree all they do is pass you around.  I sincerely think GOOGLE thinks the are a hire power:)
Re: Reviews from my customers are not showing up on my Google Places listing Google Spam 11/5/12 3:27 PM
In the news (just yesterday - Google it)  is talk of an Anitrust suit against Google regarding practices they have engaged in with companies like Nextags who where force to spend more money on Google AdWords because Google intentionally adjusted algorythams which cost Nextags the positions they had in the organic.  A year ago they had a 70/30 split with business coming from Organic vs. AdWords, today it is reversed.  If you are a good business, like ours, with a lot of positive reviews Google is filtering them out so you will be forced to pay for Adwords.  That's the truth, don't listen to Jim Jaggers.  Google is filtering reviews just like Yelp because Yelp sued them and won so this is Google attempt to gain back ground they lost to Yelp.  What Google did to us was completely remove our listiing during the change over to Local+ last May and we were lied to and told it was an internal bug.  The bug was we had a ton of great reviews and we were not paying.    Fortunately for us we have a ton of great reviews on a valid review site, Angies List, so we increased our advertisement with them:)
Re: Reviews from my customers are not showing up on my Google Places listing Maverick Design 11/5/12 4:28 PM
Our car dealership client is furious...

We manage a website for a car dealership who recently made an effort to encourage customers to put a review up on their Google+ page (Good or Bad). They all appeared for a short amount of time and now only the bad ones remain.

What can I/we do??!
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 11/6/12 8:31 AM
I just wanted to come back on here again and thank Google. Of about 10 reviews that we have received over the last month or so, only 3 have gone through publicly. Not only that, but apparently Google felt the need to balance that out by getting rid of 3 of my older positive reviews. Ironically enough, they still have not gotten rid of the blatantly obvious fake review we have from a competitor.
Re: Reviews from my customers are not showing up on my Google Places listing Mmenon70 11/6/12 9:14 AM
Hi, how do you go about asking Google to look at the reviews? Our firm received some good comments in the past few days all of which disappeared at the same time. We have only recently started getting reviews and would greatly appreciate any help in restoring them. Thanks.
Re: Reviews from my customers are not showing up on my Google Places listing Steven Wyllie 11/6/12 10:11 AM
Yes, I'm a fellow "Frustrated Business Owner"! 

I'm just getting started with Google so I wanted to go slow and cautiously. But my patient reviews are not showing up after a month! It's really frustrating and kind of embarrassing. I am very grateful when patients post a review but when it doesn't show it reflects on my credibility. I explain "it's not me but Google" but it still reflects poorly on my and my practise. This could be a wonderful tool but if Google has decided they are not going to show legitimate, positive reviews it doesn't help me at all - and as you have pointed out it actually hurts my practise. 
Dr. Steven P Wyllie
Re: Reviews from my customers are not showing up on my Google Places listing andyxshep 11/6/12 2:04 PM
None of the reviews by my customers are now being published, and haven't been for months. They do not contain spam or questionable content. The joke is that if I post exactly the same review myself, it IS published. I have emailed Google "support" with all my concerns and copies of the reviews for comment. They have been very unhelpful and just reply with standard response about "algorithms" for spam etc and say that some genuine reviews may be dropped, and will not comment or reply to my concerns. So I am going to post the email thread here to show what a farce this is. Someone should go to the press about this:

16/10/12

Hi,

A separate issue...

I just wondered how long it takes for customer reviews to go live? I have at least 1 review written by a customer in last few days which hasn't yet been published. Are they manually authorized by google?

Thanks

Further email 18/10/12

Further to my previous email (unanswered) of 2 days ago...

By the way the account that contains my Google places listing and reviews is xxx.

Please advise re unpublished review/s

Thanks,

Google Reply 19/10/12

Hi Andy,

Thank you for letting us know about the missing review on your DriveCraft
School of Motoring local Google+ page. While we can't guarantee that your
review will be reinstated, your feedback helps us learn about the extent
of this top concern.

There are several reasons why reviews may appear to have been removed from
your page. In particular:
- Reviews from third-party websites are no longer incorporated into the
review text on our pages.
- Reviews considered to be spam or that are inappropriate will be removed.
Learn more about our spam and content policy for reviews:
http://www.google.com/support/places/bin/answer.py?answer=187622
- Reviews can sometimes be dropped from local Google+ pages during
reconciliation of data issues.  Unfortunately, we're unable to
specifically address each instance of this, but we are working on
long-term solutions to resolve most of these cases.

Additionally, I took the step of removing the duplicate listing within
your account as having multiple listings for the same business location is
a violation of our guidelines.

Thank you for your patience.

Kind Regards,


Sandy M.
The Google Team

My reply 19/10/12

Recently a review was posted to my google places page for my account xxx

Please tell me what has happened to this review? It was a review from an individual who has stated it shows as awaiting authorisation. I do not have duplicate places listings anymore as this was sorted out recently.

Please advise what had happened to this review? A generic response is unacceptable.

I can be contacted on xxx
Thanks,

Google reply 22/10/12

Hello,

It appears that we have flagged and removed some reviews from your
DriveCraft School of Motoring listing. We want people to get ratings,
reviews, and recommendations that are relevant, helpful, and trustworthy.
To protect both business owners and customers, we have systems in place
that may remove individual reviews that include any of the following:
inappropriate content, advertising and spam, off topic reviews, or
conflict of interest.

Sometimes our algorithms may flag and remove legitimate reviews in our
effort to combat abuse. We know this is frustrating when it happens but
believe that overall, these measures are helping to ensure that the
reviews appearing on local Google+ page are authentic, relevant, and
useful. Reviews that may have been removed will not be reinstated.

While we currently do not offer phone support, please reply back to this
email if you have any questions or concerns regarding this issue.

Thank you for your understanding and patience.

Kind Regards,

Sandy M.
The Google Team

My reply 22/10/12

I'm afraid its unacceptable if you have removed a legitimate review by an automated process. My customer has stated that they wrote a review recently, which would have been attached to account xxx This has not shown up yet as was listed as pending review. It is wholly unacceptable if these perfectly genuine reviews are not published. I may even have lost others. How am I supposed to get these published.

Please phone me on xxx to discuss this. I am not happy with the 2 standard responses I've received so far.

Many thanks

My further email 25/10/12

Hello,


I haven't had a reply to my recent email concerning missing reviews.

Please note, I have also had another review submitted by a customer today - she says it is showing up with the other reviews, however, I can't see it.

Please note, the following is the link I am sending to customers to submit reviews


The actual account that the Places listing is under is xxx (i can't email directly from there).

Please can you clarify what is happening with these reviews as they appear not to be being published. Please phone me on xxx 

Please do not send a standard response saying reviews may have been removed by a standard algorithm - this is the 2nd review that a customer has posted and is still not showing up. This is affecting my business and my search listing.

Thankyou,

Reply from Google 25/10/12 (Saying reviews are working!)

Hi Andy, 

Thanks for sharing your concerns. Please note that we cannot change our algorithms, however, we do understand that dropping reviews can be frustrating. We hope to display your future reviews left by your customers on your listing. For the meantime, I can confirm that your 'write a review' feature is working appropriately.

My reply 25/10/12

Thanks. A review was written today by a customer. Can you confirm if this has gone live?

Google reply 26/10/12

Hello, 

It appears that we have marked this review as spam. I apologize for the inconvenience. 

Kind Regards, 

Sandy M. 
The Google Team

My reply 26/10/12

Firstly, why was it marked as spam? There is nothing contentious there.

Secondly, will it be reinstated?

Thirdly, how can I ensure that further reviews are not marked as spam?.

All reviews posted are legitimate customers with google accounts, so I don't understand the logic here. It seems to be a lottery whether a review is published or not.

Please advise what needs to be done to sort this out.

Thanks

Google reply 29/10/12

Hello, 

As I previously stated, please note that we cannot influence our algorithms, as such, we cannot determine if your future reviews will be marked as spam. However, previously flagged listing will not cause any problems for future reviews. We hope to display your clients' reviews in the future. 

Thank you for your patience. 

Kind Regards, 

Sandy M. 
The Google Team

My reply 29/10/12

Yes, but if I get my customers to resubmit the reviews which have previously marked as spam, what will happen? If nothing has changed,surely they will just be marked as spam?

You don't appear to be responding to my concern about why these reviews are marked as spam?

I am attaching a copy of the most recent review apparently marked as spam. Can you comment as to why this was rejected please? There is no point asking customers to re-submit if the same thing will happen again.

Regards

Further email from me 30/10/12

A further review has been re-posted today & is still not showing up. See the following; your review system isn't working,what are you going to do about it?

"  I'm not sure you could find a more thoughtful, friendly or understanding driving instructor than Andy. He has so much patience and will always ask for your thoughts and listen to your concerns and ideas, so that your skills develop and you grow as a driver quickly and in the way that is best for you. He has an amazing talent for acknowledging mistakes and fixing them whilst highlighting the things you've done well, and boosting your confidence and motivation by reminding you that you're doing great - I always leave a lesson feeling positive and that I have learned a lot. I'd wholeheartedly recommend DriveCraft to any learning drivers, regardless of their ability. "

Google reply 31/10/12

Hello, 

If your customers continue to resubmit the same reviews that were marked as spam, they will not appear on your listing. To protect both business owners and customers, we have systems in place that may remove individual reviews that include any of the following: inappropriate content, advertising and spam, off topic reviews, or conflict of interest. 

Sometimes our algorithms may flag and remove legitimate reviews in our effort to combat abuse. We know this is frustrating when it happens but believe that overall, these measures are helping to ensure that the reviews appearing on local Google+ page are authentic, relevant, and useful. Reviews that may have been removed will not be reinstated. 

Thank you for your patience. 

Best Regards, 

Sandy M. 
The Google Team

My reply 31/10/12

Hello,

Well, whatever they do it is not working. Whether a new or re-posted review! If you could kindly point out what is considered "spam" in the text of the 2 reviews I sent to you in previous emails, then perhaps that would be more helpful than continually re-iterating your standard response.

You will be aware that I am not the only person unhappy with Google's non functioning review system. This is evident from the several hundred people with similar complaints on your forums.

It appears that you are unwilling to investigate my case properly or advise what is wrong in the text of the last 2 reviews posted,which I have sent you via email.

I'm not quite sure what sort of help you think you are offering but this is so unacceptable. Previously I have paid for AdWords but I will no longer do so. I also support Google through Android.

Do you realise the distress you are causing local businesses with this non functioning review system.

Google reply 2/11/12

Hello, 

I've looked at your questions and determined that your listing problems are resolved. I'm here to help with your listing problems; other questions related to search ranking, policy issues, and best practices can be discussed in our forums, in addition to being addressed in our Help Center. 

Please do check out the forum, where you can discuss questions like yours with other business owners as well as product experts and top contributors: http://productforums.google.com/forum/#!forum/business


Best Regards, 

Sandy M. 
The Google Team

My last email 3/11/12

Hello,

You may well have solved the Google Places listing problem. This was an issue raised several months ago. It only became an issue because Google messed about with the listing.

However, you have in no way resolved the issues with the Review system, which is not working at all. You haven't answered any of my questions or provided solutions.

Yes, I have taken to the forum where you will also find hundreds of others complaining about the same problem. If Google choose to ignore this problem then what does that say about Google?

I hope you feel pleased and proud of the level of customer service you have provided.

******

Since then my customer has again tried to submit review and showing as accepted her side, but not published. If I publish the same text myself, it is published OK.

This is a disgrace, What are Google doing about it?

My email correspondence with Google was via  local...@google.com




Re: Reviews from my customers are not showing up on my Google Places listing Dirky 11/6/12 2:22 PM
Recently I went through our remaining 130 reviews and copied and pasted them in to a text file. Next time one of our reviews vanishes I can now find out which one it is, I'm interested why
the spam filter is taking away these reviews.

Re: Reviews from my customers are not showing up on my Google Places listing Tristan Glinski 11/6/12 2:31 PM
I'm getting the same problem. At least 3 customers have posted reviews and they haven't showed up ! ... Someone please help !  T
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 11/6/12 2:36 PM
Google will not share details about how there spam identifying algorithms.  More than just the review content will be considered, including: the industry (car dealers for example appear to be especially hard hit), the content of the local listing (highly optimized listings may be harder hit), and the account leaving the review (some think that a review left immediately after creating an account will be flagged as spam).

No one outside Google seems to happy with the review spam filters and everyone inside Google will just repeat the same line you are getting.

At this time, all you can do is complain and ask your customers to leave reviews on other sites.  And the complaining won't help much in the short run.
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 11/6/12 3:19 PM
Google sent me this survey on Monday - maybe they are starting to feel a drop in AdWords sales because of their filter.  It is basic descrimination.  Old people who don't use the internet on a regular basis, or like my mom who uses an email provided by her internet service provider 10 years ago are not "authentic" and their "reviews" don't count because they just signed up for a Gmail account - what a hoax.  Here is what they sent me Monday.,
 

Dear AdWords customer,


We are writing today to ask you to complete a brief survey about your experience with Google AdWords. The survey should take about 10 minutes to complete and your responses will be kept confidential.

Your feedback is critical in helping us understand the challenges and opportunities you face every day, so we can prioritize the tools and services that will best help you. To get started just click on the link below, or cut and paste the link into a browser window.

http://survey.googleratings.com/wix/p6551611.aspx?__sid__=6kojpeoNu6fB2479UNbJT1ifsoTdhJhWCUnBhW-hHvtOig1L3XvITbmbwHKVzdxn0

Your response is very important to us, so if we do not hear from you in the next few days, we will send you a reminder.

We appreciate your time and thank you for helping us improve Google AdWords. For information about Google’s privacy policy, please visit http://www.google.com/privacypolicy.html.

Sincerely,

The Google AdWords Research Team

Re: Reviews from my customers are not showing up on my Google Places listing JoeSnowdon 11/6/12 3:36 PM
This is good! This is a small morsel of evidence that AdWords revenue may get hit with the +Local reviews debacle. Please complete the survey. Tell them the reason you are unwilling to do more advertising is because the +Local is a shanty town in shambles that no consumers care about. Tell them that because the review filters are so horrible there is no reason for anyone to trust ANY reviews, good or bad, and therefore the whole platform has no credibility.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/7/12 9:15 AM
I have a small business. I have a listing on Google Places or Local or whatever it is called. I had a recent client leave me a review that will not show. I need things like these to show to help my business. I also spend a good amount of my budget on Adwords Express.

https://plus.google.com/102700362562509850389/about?hl=en

The review was from a client named Megan Spence. Please let me know what I need to do.
Re: Reviews from my customers are not showing up on my Google Places listing travsirocz 11/7/12 9:54 AM
I see google is now including a link on the google places to other online reviews. Seen on the search page but not on the places page. So if you search Dewitz Photography and if my places link comes up on the right you will see a link to other reviews. This link may work to show you - https://www.google.com/search?q=dewitz+photography&rlz=1C1CHFX_enUS483US483&aq=f&oq=dewitz+photography&sugexp=chrome,mod=0&sourceid=chrome&ie=UTF-8#hl=en&safe=off&tbo=d&rlz=1C1CHFX_enUS483US483&sclient=psy-ab&q=dewitz+photography&oq=dewitz+photography&gs_l=serp.12...0.0.0.8282245.0.0.0.0.0.0.0.0..0.0.les%3B..0.0...1c.47cZ3XN71Yo&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&fp=87441a1dbec92dd2&bpcl=37643589&biw=1600&bih=799
Re: Reviews from my customers are not showing up on my Google Places listing mcdent 11/7/12 2:24 PM
I've decided to reduce my daily budget for AdWords spend! I shall attempt to let Google know I have done this and the reason why.
Re: Reviews from my customers are not showing up on my Google Places listing Chris Geiger 11/7/12 2:45 PM
I was doing a $50 per month adword campaign, but as a result of this whole review problem, I have canceled my campaign and now spend that money on other marketing for my business. I am also taking steps to reduce my use of all google products such as google+. This filtering of valid reviews takes google to a very dark place in my mind. I am now using Bing as my search engine. 
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/7/12 3:37 PM
@OTMoving

I am afraid the call from India concerning home based businesses should have been sorted out by google by now.

Months ago they decided that only businesses where mobile phone waving socialites on the move could do a search on their phone and then turn up in the stated opening hours and find a retail or service at that point could show their address.

All this happened with no warning.  An algorithm ran and auto-dinged such businesses in residential areas by default and due to gogoles poor programming corrupted those records in the database and months later have not been able to recover the dinged Places entries.

By now the caller from India should once they know you are home based and provide a service to customers mainly at their location just politely hide your address for you.  WHY OH WHY has a google manager on this forum not made that happen???  It just beggars belief how poor google are at everything.
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 11/7/12 7:26 PM

It should also be noted what Googles response was to deleting all home based service businesses and the "we currently do not support location," BUG.  Two Google Team Members (Dane and Christian - no last name?!) told us to delete our listing in our dashboard and on Google Maps and recreate a new listing and it would fix everything, that was on May 21, 2012. I made a new listing (lost my AdWords credit I had in my account when I did that) received my card with a pin, got the call from India and thought we were good to call - no. Our top placement in our category - Plumbers is gone, in fact you can’t even find us on Maps unless you Google our name.   And of course, our reviews are gone.  Google, and Yelp need to move over to an Angies List platform where the reviewer has to pay to become a member and the fact that the member has to use a valid credit (in their name and address) to belong verifies they are a valid reviewer.  As a business owner we pay for placement on Angies List and would do the same on Google and Yelp in a minute if we were assigned an account rep and knew we were not going to have our business sabotaged by a computer.  Yelp has a filter that Google seems to be trying to mimic, a computer is not a validation of a review but a credit card that matches a name and address is. 

Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/7/12 10:53 PM
We thought that this was just our company.  We have had numerous satisfied customers who have taken the time to write their reviews.  Yet not a single review has showed up in 6 months!
 
 
We have a 2nd location, no reviews have showed up in a year!
 
 
These reviews have NOTHING to do with spam, advertising, using the co. name in the reviews, the reviewer's review being non-public, nothing that is being explained here is what is happening.  The reviews just are not showing up, at all, anywhere.  And they are not spam.
 
We had a client take the time to write a really nice review today, where is it?  Nowhere to be found.  If Google has filters that can not distinguish between spam & a real review, then fix your filters!  This has been going on for at least 6 months & these redundant answers seems to NOT be helping hundreds of businesses.  If they were helping, none of us would be posting on here. 
 
And how is it that Google does not have the money to hire REAL IT professionals rather than using "volunteers"?  This makes no sense whatsoever & we are going to have to send our customers somewhere else to read reviews in somewhat real time rather than looking for reviews that are completely missing for no reason whatsoever.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/8/12 1:34 AM
You have the classic symptom of no reviews from the last 6 months.

You cannot add location and a category to the business name if its the website name.

Providing professional pet sitting and dog walking service in Troy and the surrounding areas. Our services include dog walking, at home pet sitting, overnight pet sitting and canine training!”

You need to remove the word Troy and the list of categories at the end.  The description should be just that and a 'call to action' using ONE category at the most.

Doggie Latchkey Pet Sitting | Providing dog sitting and cat sitting in ...

doggielatchkey.com/ - United StatesShare
Doggie Latchkey's pet sitting and dog walking services are a great alternative to boarding or kennels! Most pet owners know the difficulties of leaving their pets ...

The first line should just be the name.
The rich snippet underneath is actually OK.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/8/12 5:45 AM
Is there a number to contact someone and find out why I can't get these f'ing reviews shown???????  Or does Google reaquire me to post on this board until I go away??
Re: Reviews from my customers are not showing up on my Google Places listing travsirocz 11/8/12 6:49 AM
I have already started suggesting to all my clients to use other review sites like Yahoo and Yelp. Their reviews go up right away. 
Re: Reviews from my customers are not showing up on my Google Places listing Marty P. 11/8/12 10:04 AM
I need help with this too. We actually had a few customers post reviews and none of them are showing up. After we started promoting on facebook we received a bunch of sales and many gave us good reviews - I make sure our sales guys follow up and send the review link for Google to be posted and customers have said they have posted and not one review has showed up from the last 6 months. Please advise:
Re: Reviews from my customers are not showing up on my Google Places listing stacieanchor 11/8/12 10:13 AM
There is no advice other than what you have read so far - do not promote Google reviews.  Use a different search engine (I just switched to Bing and am very happy) and encourage your customers to review elsewhere.  Google still has too much work to do on figuring out how to properly filter reviews.  Their system is just maddening good hard-working business owners. 
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/8/12 11:30 AM
I am going to try the responses that the Google volunteer on here gave me.  Unfortunately, I believe we have lost ALL reviews for the last 6 months which is totally unacceptable & the fault of Google.  They should notify that there is a review considered "spam" or whatever the issue is.  Instead Google has just ignored all of us as far as letting us know about the problem & then rectifying it.  It still is not fixed, after all this time!
Re: Reviews from my customers are not showing up on my Google Places listing Marty P. 11/8/12 11:58 AM
this is the page I am having issues with. the latest reviews are from 6 months old
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/9/12 5:55 AM
I just upped my budget to $500 a month, which is a lot considering I am a very small business. So let me get this straight, after requesting customers to please leave a review of my business, I may convince 10% to actually do it. Then those 10% get online and realize they have to create a Google+ account to do it. Only 10% of THOSE people do that. So I have 1% of my customer base leaving a review, and then it doesn't show.

IS IT JUST ME OR IS THAT RIDICULOUS???

Here is my page again Google if you ever decide to do something for your customers:

https://plus.google.com/102700362562509850389/about?gl=us&hl=en
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/9/12 6:35 AM
I completely agree with Steve!

Why is it that Google could buy YouTube for $1.65 Billion, but can't fix this issue that has been going on for 6 months?  Where are all of the Google employees?  And why are they "volunteers"?

There should be a dedicated team working on this day & night, & it should have been fixed long ago!  I hope someone does a news story on this.  It is ridiculous that small businesses are being ripped off b/c Google can't figure out how to work a spam filter & are blaming their own algorithms!  Your fault, Google, your fault 100%.
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/9/12 6:36 AM
Steve - you are an attorney, go get them!
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/9/12 6:42 AM
Revenue and income in the BILLIONS (double digit) and 97% of that comes from advertising. Yet an advertiser wants to know what his product doesn't work, and my only recourse is to post on boards telling strangers I have an issue. I called a random Google number and was told to check again in 6 weeks to see if it appears! You can't be serious. They own the internet, and a negative review will go up in less than one second, but if I want a positive review I need to set a reminder for myself in 2 months to revisit it. UNREAL.
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/9/12 6:49 AM
Reading through these reviews I have seen a ton that got 1 negative, then many positives.  Only the negative is up!  What is going on w/ that? 

We have 3 locations on Google, we actually serve a huge area which is all of Metro Detroit & Grand Rapids.  So we have 3 active accounts on here, not 1 has a single review up that is newer than 6 months!  Now we're being told about redundant locations?  They are in 3 different cities!  Reviews that mention a city, street, business names, person's name, etc. are flagged as spam?  What? 

The real atrocity here is that Google knows about it, has known about it for 6 months, & done NOTHING to fix it.  I bet if this was featured on 20/20 or Dateline, there would be a really super fast fix for all of us!  I am getting some ideas now...
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/9/12 6:53 AM

From a website searching for help with Google:


"Take the promptness of a doctor’s office, the incompetence of a

DMV, and the worst customer service experience you have ever

had with a phone company and multiply it by 500 = Google

Customer Service"

(unknown) 11/9/12 8:36 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/9/12 8:42 AM
Okay that is absolutely UNACCEPTABLE. So I can have a review, it just can't say my business is excellent??
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 11/9/12 8:46 AM
I started this new thread so we could pool our experiences and try to solve this riddle - 
What is Googles Hidden Process for filtering reviews? https://productforums.google.com/forum/#!msg/business/hV5l1LY-HK0/ITEyPC2hXlcJ

Steve, et al - isn't this crazy! We're having to play detective to figure out how to use a service that a business (Google) is offering. Un-freaking believable!  Google is screwing with people's lives here. I wonder how many businesses have already gone under or are at the least in the red because of this? Google tells us over 90% of consumers use local search to find products and services. So, that data alone indicates what an economic impact this is having. Does anyone have a connect to the White House? Fixing Google needs to be part of the national recovery program!

If anyone knows a sharp and aggressive lawyer this could make them into a celebrity. A world-wide class action suit against Google. 
Re: Reviews from my customers are not showing up on my Google Places listing gruvnfunk 11/9/12 10:59 AM
I've worked damn hard to get a 30 (perfect) rating on Google.  I am not going to start having people leave me less than Excellent reviews.  Google needs to fix the problem.  We dont need to roll over by taking lesser reviews from clients.
(unknown) 11/9/12 11:00 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing JamesDee 11/9/12 1:29 PM
Please help! We are having this problem but none of the suggestions I have read seem to help me. We sent our 120 letters to our best clients asking for reviews on Google. None have appeared. Clients have called to tell us they have completed the review but we can not see them. I went into one account with a client and the review is clearly there. What is the problem. The review says it is public. Why can I not see them and what can I do?
 Can I point you to a review in question?
Re: Reviews from my customers are not showing up on my Google Places listing Steven Wyllie 11/9/12 1:58 PM
Warning - I wrote an e-mail to Google at local-help@google.com asking for help and why my reviews weren't showing a couple of days ago. Now my page is gone altogether! I get -

404. That’s an error.

The requested URL was not found on this server.That’s all we know.

when I go to the link where my places was https://plus.google.com/109045676301593127509/  I don't show up in search or on maps now either. What the heck is happening?


(unknown) 11/9/12 3:22 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/9/12 5:08 PM
Google must have said "YOU are causing too much trouble, we will delete account".
 
Yes, reading thru all of this horsecrap I have seen people who got a negative review along w/ a ton of positives & ONLY the negative showed up.
 
I am saying get the media in on this.  Have a story idea?  Yes I do.
Re: Reviews from my customers are not showing up on my Google Places listing Vasif 11/9/12 11:30 PM
I do not think that Google is trying to fix anything.
I lost more than 10 reviews over 9 months, they never came back.
today another one is gone! ridiculous!
Wouldnt it be better  if google locals would  NOT be FREE, then maybe they will do it better and would pay attention of customers problems.
Now it is just a joke. They do not care about you because it IS FREE and as they said, there is no warranty!
Whatever!

Re: Reviews from my customers are not showing up on my Google Places listing Chris Alsop 11/11/12 3:25 PM
Getting the same problem as many other users of lost reviews. In the last few days,  7 customers have written Google reviews for my business, only ONE of these is showing on my places page. 
Reading the forums I now realise that the Google spam filter may have blocked the reviews as they have been all submitted within a short time. Could someone PLEASE look at this.
Our Google+ page is 

 
Other information (as suggested by forum posting) : 
Business name: Chris Alsop Guitar
Business location: Street address, City, State/Province, Country 
Business category : Guitar Custom Parts and  Guitar Tools Manufacturer.

Re: Reviews from my customers are not showing up on my Google Places listing JamesDee 11/11/12 5:18 PM
Please take a look at this page. As someone else said, I am trying to live the Google way but I am being stopped for some reason. There are reviews that mention competitor, questionable language, ads but they do not get blocked. Honest reviews are being stopped.


https://www.google.com/search?q=hollywood+animal+hospital+reviews&ie=UTF-8&oe=UTF-8&hl=en&client=safari#mldd=0

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/12/12 4:25 AM
After such a gap since the last review it will look spammy.

Try asking all but 1 person to remove the reviews and ask then to wait a few weeks/ months before re-posting and see if that works.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/12/12 4:27 AM
Asking for 120 possible reviews in one go will end up showing a peak in your reviews which looks spammy.

Never ask for more than one review per week from a recent customer.

Reviews should not be solicited really.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/12/12 5:29 AM
So let me get this straight. I need to coach my clients for weeks about how to post, when to post, and what to write in order for a review to go up?!?! You have to be kidding me, right?! Google places and google reviews are the laughing stock of the industry right now and that's the best they come up with.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/12/12 5:39 AM
CAN SOMEONE PLEASE GIVE ME A LINK OR SOMETHING TO CONTACT A HUMAN BEING OR EVEN A PLACE TO EMAIL THIS COMPANY?!?!?!!?  I am losing my mind.
Re: Reviews from my customers are not showing up on my Google Places listing Foques 11/12/12 5:42 AM
I concur. This is the most idiotic limitation i've heard of.. well, one of!

As a photographer, when I shoot events, I get spikes of visitors exactly a week after (when I turn the images in), thus resulting in a lot of feedback numbers in one "spike".

There can't be a rule set up limiting one from leaving a feedback, it is simply illogical. Many use same machines or networks (family members, corporate bodies as an example).
Re: Reviews from my customers are not showing up on my Google Places listing gruvnfunk 11/12/12 6:35 AM
I just realized that the common thread between nearly EVERYONE who is having issues with positive reviews not posting to their business's Google Local pages are those businesses who are actually soliciting reviews, mine included.  Google is able to figure out pretty much everything going on around the Internet.  I would not put it past Google to figure out who is asking customers for reviews and then blocking those businesses from receiving positive reviews (while allowing negative reviews to be posted with no issue).  Google's logic could be something as stupid as trying to keep "balance" of good and bad reviews for companies like all of ours (who would naturally have more positive reviews because we are asking for clients to give us reviews) and the companies who do not solicit reviews.  It could also be Google's way of saying to all of US, "#%+* you for messing with the "natural order" of online reviews!"

Just a theory from one man who has spent more time than he should have on figuring out this issue :)

Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/12/12 7:24 AM
I will listen to every theory at this point, but I have to say I don't believe this one is the strongest, at least as far as my experience. I asked 5 people (verbally, at the office) if they would mind doing it in the future. Only 1 tried and it refuses to show. It's ridiculous. Now I have to call her every day and suggest deleting words, taking it down then reposting, or making it "less spammy", whatever the F that means!
Re: Reviews from my customers are not showing up on my Google Places listing JamesDee 11/13/12 10:16 AM
If all of this is true and I am being blocked because I had the audacity to ask my customers to share their opinion then how long do I have to wait to get a new review posted. Will the bad ones be the only ones considered not to be spam?
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/13/12 10:24 AM
We do not know if you are struck out/sand boxed for a period.

It is worth trying to ask for the reviews to be removed.

Also review your whole web presence for any content not in the spirit of this advice on descriptions.

An algorithm make these calls and maybe a change of data will cause a new result but you may still be in fro a wait.


Re: Reviews from my customers are not showing up on my Google Places listing SASSI Rep 11/13/12 1:21 PM
We are having issues with customers posting on our site as well. We do not have any major spikes in the number of reviews we receive from our customers.  Just recently we have noticed that it's been a while since our last review so we asked a customer to post a review on the site to test it out.  Currently nothing shows, we have recently received complaints from a couple other customers saying that their review will not show as well.  We have not lost any of our reviews.

to your local Google+ page (previously known as a Place page): https://plus.google.com/105262477626008036790/about?hl=en
Business name (as it is in your account): Sight and Sound Systems Inc
Business location: 23430 Rock Haven Way #150, Dulles, VA 20166
Business telephone 703-802-6443
Business category (e.g. hospital, etc.): Home Theater Store


As you can see, most of our customers leave very detailed reviews since we develop relationships with them over the time of our project.  Please let me know if there is anything that can be done so our customers can start leaving opinions about us again.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/13/12 3:08 PM
#SASSI

What is your Places description?

As you have no reviews showing for over 6 months I think google identified you 6 months ago as having some sort of spammy signal.

Your name is repeated a lot in the old reviews.
Re: Reviews from my customers are not showing up on my Google Places listing Nancy Bain 11/13/12 3:38 PM
That is excellent advice. I will take care of that right away. I did have geo-keywords in the description but I see they have been removed. I will be more careful. Thank you.

I am not sure what you mean by my merged entry being editable on the Local Business page. Do you mean my Google Plus business profile? If you do, yes. It is editable, but I've noticed that my edits aren't always "accepted". 

So you think because my description is keyword stuffed (spammy) they have flagged my account and are dis-allowing the reviews?
Re: Reviews from my customers are not showing up on my Google Places listing techdudester 11/13/12 7:24 PM
Since the admins at Google Product Forums seem to be censoring any negative comments i make regarding Google Places For Business and their company in general, interested parties who may wish to hear what I have to say further about this matter, will have to click on my avatar above this message and select "View full profile".
Re: Reviews from my customers are not showing up on my Google Places listing Gerard Raneri 11/14/12 3:31 PM
Any new news on this issue? I am still having issues like this too. 
Im at the point that I'm sending people away from Google and I'm investing funds on other search engins to get my business from other avenues. Google is trying to make things hard on business so why keep giving them our money. The are not the only game in town, just the biggest for now. If they keep this up, people will walk away. 
   
Re: Reviews from my customers are not showing up on my Google Places listing RobboJnr 11/15/12 4:14 AM
Hi Mike

I have the same problem - My business, Caboodle Style London, had three reviews for a while and recently I have started to email clients after we've done business to see if they would like to write a review. Over a couple of weeks this garnered three more reviews. After a few weeks these disappeared and I'm left with the original three reviews.

Why are Google penalising small businesses who are working hard to get legitimate reviews? 

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/16/12 1:44 AM
A sharp spike in review activity looks spammy to google.

“Personal Shopper - West End, Westfield London, Westfield Stratford and beyond.”
This contains location spam.

The header over the website name is keyword stuffed.
Whats with the 5. 4. 3. 2. 1.?
Category stuffing:  Wedding Styling for men. Wedding Styling for women

It looks like google are assessing the spam qualities of your whole web presence to meld with spammy review activity.

Personal Stylist (Image Consultant) > Personal Shopper > London ...

www.caboodlestyle.com/Share
5. 4. 3. 2. 1. Wedding Styling for men. Wedding Styling for women. Make the right choice with your wedding outfit and finishing touches... Look fab on the big day ...
Re: Reviews from my customers are not showing up on my Google Places listing Amanda McNeal 11/17/12 7:16 AM
I remind my clients occasionally that reviews are one of the best ways to advertise through google and they are willing to leave reviews. I asked them to review and none of my reviews are showing up. However the two negative reviews I have received in the past 5 months are. That doesn't seem fair to only show the negative and not the positive. Please advice how this filter can be lifted. 

Thanks, 
Amanda
Amanda McNeal Photography

Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 11/17/12 7:55 AM
@Amanda > how did you ask for them?  Did you send them a link to your listing?  Did you get all the reviews on the same day or within the same week?
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 11/19/12 8:04 AM
I had over 30 reviews that took years to build up.  One day, 29 were gone and the 2 left were negative.  Also my replies to all reviews were gone.  I reply to EVERY review I can find whether good or bad.  We give every customer a business card at the end of our service that asks for reviews and lists Google, Angie's List, Yelp, Service Magic, Facebook and YP.com.  We don't push for Google or pay anyone or post our own.  I have been fighting this for at least 4 months now.  Has anyone gotten this fixed or is it time to waive the white flag and give up?  BTW, we have over 100 on Angie's List and 98 are A's.  They bug everyone who uses a contractor to leave a review and you have to pay to be a member so there is no cheating.  Google is killing me right now.  
Re: Reviews from my customers are not showing up on my Google Places listing SASSI Rep 11/19/12 9:38 AM
We haven't placed a description about our place yet.  And you're saying that because people are saying "Sight and Sound," which is our business name, it's going to say it's spam?  Hello?  Isn't that the most common thing to place in a review?

Which brings me back to my original question, what do we need to do now?
Re: Reviews from my customers are not showing up on my Google Places listing mikemoussa 11/19/12 9:42 AM
https://plus.google.com/u/0/b/106844643163920672002/

PartSnap
142 Arbor Glen Dr
Euless, TX 76039
214-727-0486
3D Printing and Product Development

I am having a similar problem.  I run a new business (about 1 year old).  I noticed my first review last week from someone I had never met or done business with.  Jane Dole wrote "Extremely Poor service!! Very Dishonest!! Poor Business practices!! Do not use."  I'm guessing it is spam or an alias.

In response, I emailed some clients to let them know.  This is a small business with very loyal clients so they immediately started writing real reviews (about 7-10 have posted reviews in the last 24 hours).  None of the reviews from real clients have shown up - I don't even know what they say.

I realize after reading through this forum that maybe the rush of reviews will be viewed as spam.  It is just too bad that some human beings at Google cannot have a heart and try to fix some of these issues while they refine their algorithm.  These issues can ruin a small business and Google does not seem to care.  I'm so disappointed.  Any advise from this point?  Do I just hang tight with my one negative spam review flying high?
Re: Reviews from my customers are not showing up on my Google Places listing mikemoussa 11/19/12 9:47 AM
I made the mistake of sending a link to my Google Plus Page (https://plus.google.com/u/0/b/106844643163920672002/106844643163920672002/about) in response to a negative spam review.  I have a small group of clients that are very loyal.  They all posted reviews within a 24 hour period, about 10 reviews.  None have posted.  Am I just screwed now?  What is the best thing to do at this point?
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/19/12 9:49 AM
I am stopping any and all payments to Google. What a horrible company. This is a joke. Do people higher up in the company understand this is happening or no?!?
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/19/12 9:54 AM
Yes. You are just screwed. Your only option is to continue positing in this forum. 0 people from Google will speak to you, much less help you.
Re: Reviews from my customers are not showing up on my Google Places listing Chris Geiger 11/19/12 10:04 AM
I have also stopped all of my google paid services including spam service and Ad Words. I will no longer purchase any google products until this issue is resolved. I am taking steps to stop using all google products and services. Google has cornered the review market by placing their reviews above other review services in search results but there is no body you can talk to. There is no service department, no help what so ever. It's like the Borg invasion, the computers are in control now.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/19/12 10:21 AM
It is insane. I honestly don't believe how this company operates. All I want is for anyone who leaves me a review, positive OR negative, for it to be posted. I am a small business in a rough economy and want other people to see what others are saying about my company.
Re: Reviews from my customers are not showing up on my Google Places listing Monica Mendez 11/20/12 1:48 PM
Im having the same trouble with my reviews..here is my link..some please advise
 
Re: Reviews from my customers are not showing up on my Google Places listing A1 Online Business Solutions 11/20/12 2:17 PM

Hello Gina, Just reading your post in August. Did you get the problem fixed?

We are now in November and still legitimate reviews are not appearing on our Google Places

Google Places for A1 Computers, Ireland

https://plus.google.com/102436211407354747505/about?gl=ie&hl=en

Google Business page for A1 Computers, Ireland
https://plus.google.com/b/102436211407354747505/102436211407354747505/posts

When I look for local recommendation for Johnstown Road, Dun Laoghaire…..we do not appear either.

I have tried unsuccessfully to merge my Google business page with the Google places page. Google places was set up with my business address. But then setting up the Google business page required me to use my private profile and private email address.

Anyone know how can I fix this. Thankyou Melanie, A1 Computers, Ireland

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/20/12 2:28 PM
@A1Computers

I see you changed the description.

In the +Local Business profile I would remove the advertising images which contain the business name, website and phone no.
And certainly not put them in posts.
Or put your address in
Google expect you to post 'in context' and not repeat it.

A locksmith in Dublin seems to have had his +Profile suspended for similar advertising images.

I would think a picture in front of the store is OK.
Re: Reviews from my customers are not showing up on my Google Places listing A1 Online Business Solutions 11/21/12 3:40 AM
Good morning SQL, I have done my best to make the changes you suggest. How does it look! Is this what Google wants. You suggestions are most welcome. (Because despite reading the Google guidelines I do not understand what they want) How do I go about finding where my customer reviews have gone? Thankyou Melanie
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/21/12 3:48 AM
I am afraid google do not reveal details of their algorithms as they feel that would help spammers.

All I can suggest is that you review all the web content visible to google and ensure its clean.  No keyword stuffing and simple straightforward content.
Re: Reviews from my customers are not showing up on my Google Places listing Alejandro Badia 11/21/12 7:11 AM
I am experiencing the same issue with reviews on my Google Plus account, new ones are not showing up and a negative one is on top. Were you able to find out how to resolve this?
We have so many new reviews that are not showing up. Any help is appriciated.
Re: Reviews from my customers are not showing up on my Google Places listing ComicDan 11/21/12 10:11 AM
Solution

Use Bing!  Simple, place the review link on your site to Bing and forget using Google. This has been going on for how long exactly? If every company out there turns to Yelp or Bing, Google will get the message. Or not, but who cares. Customers (Me) are just as frustrated.

Google, I would like my 10 minutes back that it took to figure out how to leave a review and then it doesn't show up.

Off to Bing and I'm changing my default search engine to Bing as well.

Google understands $$$ and if you do to, leave them.
Re: Reviews from my customers are not showing up on my Google Places listing Gareth Wilton 11/22/12 6:30 AM
Hi Andy,

Apologies for contacting you like this. I am an ADI based in Norwich and have been having the exact same issues. Has your issue been resolved yet? If so would it be possible to have the contact at Google so I can escalate the issue.

Many thanks in advance

Gareth
Licence2drive
Www.licence2drive.org

Re: Reviews from my customers are not showing up on my Google Places listing Jarrod Sweetman 11/22/12 6:41 PM
Hi

We've also been hit with this. Our client recently added a section in his newsletter asking his clients to leave a review thinking it would help get some more reviews. After all, research has shown time and again that people are more willing to complain (read leave negative comments) then give a compliment. So if you don't ask for positive reviews you will normally get more negative reviews; it's human nature.

Unfortunately many of the reviews have been removed. These are credible reviews that people gave after being asked to leave if they were happy to share. Can someone at Google please look into this. The profile is:

Thanks
Re: Reviews from my customers are not showing up on my Google Places listing Stephen Wall 11/22/12 9:53 PM
Did you get some answers about why your posts aren't showing up?  We are a dental clinic going through almost the exact same thing right now!  Non of our patients reviews are showing up on our Google+ page.  I would love some help on this!
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/23/12 2:11 AM
An algorithm takes down reviews and there is rarely any google manual action.

The algorithm has simple rules or there is a neural network which trains itself to pick out unusual review patterns in a category sector.

Asking for a mass of review will trigger what has happened to you.

All I can advise is asking for the recent reviews to be deleted and see if that gets you back to normal, maybe after a sand box period of a month or two.
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/23/12 2:25 AM
Google knows about this problem.  Google has known about this problem for at least 6 months.  Only negative reviews are showing up, all positives are being deleted by Google's ridiculous system.
 
It doesn't matter what the algorithms are, the problem is Google has not addressed this & is not going to.  They are busy w/ other crap.
 
So take your business elsewhere.  It doesn't matter what your customers or clients put in the review, if it's positive at all, it will not show up.  If it's negative at all, it will show up.  Stop sending them your money, use a system that actually works & has a real customer service group that attempts to solve problems, rather than a forum where nothing is being done, fixed, or changed by Google.  If their spam filters are set up wrong - FIX THEM.  But as you can all see, after 6 months they have not.  Take your money & your business elsewhere.  This has become a very faulty company.  You really want to pay them a monthly fee to only have negative reviews show up & there is nothing you can do about it? 
 
Read thru this forum, I have, that is exactly what is happening.  There is no customer service, there is no fix, they will blame the spam system they themselves set up, & will not help small businesses.  The city, address, business name, repeat words in the positive review gets it marked as spam?  All total BS. 
Re: Reviews from my customers are not showing up on my Google Places listing dentalgroup 11/23/12 6:50 AM
RIGHT ON, Jennifer! I couldn't have said it better myself. Yours is the definitive post of this whole forum. After months of wrangling with the system and getting NO assistance or consideration from Google, it's obvious that we're on our own. Vote with your feet, people. Viva la revolucion!
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/23/12 7:02 AM
I have come to the realization that Google doesn't care nor does it intend to do a single thing. As long as they never have a customer service number, they will never be bothered with this or have to deal with it. What kills me is seeing the new people to this forum - the small business that doesn't yet realize what they are in for. Asking for help, posting their reviews, asking who to contact.... This whole situation is a joke.

What is insane to me is the idea that we should make a few changes and "Wait a few months"!!!!! We live in an age where things happen instantly. Hell, the negative ones are published before you even push the "submit" button all the way down!!! But we are supposed to wait 2 months to see if positive ones appear. And guess what they will suggest after 2 months. Wait 2 months. It's unreal.
Re: Reviews from my customers are not showing up on my Google Places listing Dr.Kurt 11/23/12 7:53 AM
What about a class action lawsuit? Just filing one with 500 names on it would get their attention. The last thing they want is more bad Pr...esp with the release of their new devices......
Re: Reviews from my customers are not showing up on my Google Places listing Foques 11/23/12 7:54 AM
how does one go about starting one?
Re: Reviews from my customers are not showing up on my Google Places listing Jeff Culkin 11/23/12 8:10 AM
I've not started asking customers to review on other sites. I think walking away from Google is sensible, I wouldn't want to be adversarial though. Free page, free places, and getting new customers from the organic search every week.
Re: Reviews from my customers are not showing up on my Google Places listing Jeff Culkin 11/23/12 8:24 AM
I had a load of reviews that did not show up but two positive ones did post. I did notice the content in these two was quite bland though, no positive adjectives etc, Google possibly blocking words like excellent and quality which people have used on my reviews on other sites. From now on I'm asking people to review on other sites, ironically I think this is what Google wants. They don't want requested reviews, most of my blocked reviews were probably clicked through a link from my email requesting reviews.
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 11/23/12 1:41 PM
It's a great idea - does anyone know a ballsy lawyer who wants to make his/her mark? This could be huge for the right person. A couple other thoughts - 1. If anyone has connections in the media this would make a great story -  '60 Minutes blows the lid of Google ruining 1,000's of small businesses.'  
2. How about politicians? Ask your local, regional, national representative to look into this. Our politicians are happy to say they are there to help small business, well here's their opp.
3. Be sure to go to Google's page https://plus.google.com/110317684749208446095/about?gl=ca&hl=en
and leave a review. It seems Google doesn't give a sh** about this forum but someone may be monitoring the Google page. If everyone on this forum left their comment there as well it would at least warn others.
4. Get on BING local - encourage your clients, friends, family to switch to BING. I know people like to think Google is too big and they have us over a barrel but they don't. Can you imagine if everyone on this forum switched to Bing and took a few people with them? The ripple effect could very well bring Google to it's knees. Although they act like a monopoly they are not. All we need to do is switch - support the competing brands that offer better service.
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 11/23/12 1:55 PM
Google is aware of how their review system is working and that most of us aren't too happy about it.  At this time G seems large satisified with the results.  A concerted PR campaign might help change their mind, I suppose.
 
I can't imagine the legal grounds for a suit against Google for them choosing to not display things like reviews on their website.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 11/23/12 5:19 PM
I am equally frustrated with the review filter but I don't think a class action lawsuit would work.  According to Google's Terms & Service (https://www.google.com/intl/en/policies/terms/): 

When you upload or otherwise submit content to our Services, you give Google (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones.

So I would assume filtering reviews would fall under the "modify".  

I'm most definitely NOT a lawyer so I really don't understand the ins and outs of this but if you do searches for things like "who owns user generated content", you'll get articles by actual lawyers.

Normally when you are beyond irritated with one company, you simply switch to another.  If I hate McDonalds, I'd switch to Burger King.  I think the reason why everyone here is so upset is because Google's competitors only get a fraction of their search volume so switching isn't really an option.  Bing or Yahoo's local listing platform is nowhere near as sophisticated as Google's.

Hopefully Google will see all the activity on this thread and realize that a lot of businesses are being hurt by this.  I'm hoping they change the filter, but if they don't, I would use this as your strategy - http://blumenthals.com/blog/2012/09/24/asking-for-reviews-post-apocalypse/


Re: Reviews from my customers are not showing up on my Google Places listing Marco Harder 11/24/12 5:06 AM
I need some support!
my customer reviews disappear over night. at the moment there are only 2 left but it should be 8-10. Some of them i could see for a couple if days but now they are like lost.
this is very bad for my company "Marco Harder Sports".
This is my page

"Marco Harder Sports"
Munich, Germany

It would be nice to get a solution from you for this problem
Re: Reviews from my customers are not showing up on my Google Places listing techdudester 11/24/12 12:28 PM
Thanks to Jennifer Bauer for so concisely stating the grievances and options for all of us. Thanks to Mark Kantly of Release Dynamics for providing us a sweet link to Google's own Places page so we can give them our rating and thoughts regarding their "support" for our businesses. https://plus.google.com/110317684749208446095/about?gl=ca&hl=en

While it is true that a class action suit might not be successful because of the wording of Google's EULA, the publicity of such a cause and action might cause them to rethink what they have done to all of the business owners in this thread and the other thousands of businesses who have not commented here yet. Otherwise, this issue is not exactly going to be front page news anytime soon. I for one am ready to donate cash dollars via Paypal to the first legitimate fund I see that is devoted to this purpose. For my latest review of Google Inc. please hold your mouse pointer over my avatar picture here in this thread and then click on my screen name when it appears as a link in blue.
Re: Reviews from my customers are not showing up on my Google Places listing Andy Sheppard 11/25/12 3:40 AM
@Jennifer Bauer,

I totally agree. Most of us are here to vent our frustrations to each other. Google are not listening. They have put us in a padded cell they call a forum, but they have locked up,gone away & thrown away the key.

If any other business treated us this way, we wouldn't deal with them. Sadly, Google are in an almost monopoly, or so they would like to think. Rather like Microsoft were once...

Re: Reviews from my customers are not showing up on my Google Places listing Thomas Pearce 11/25/12 4:52 AM
Hi. How did you go about asking google to look into this persons missing reviews. I have at least 3 reviews that are not showing for my business and that's just ones I know about. My business is precision locksmiths found at www.precisionlocksmiths.uk.com and I am a mobile locksmith so these reviews can make or break me.
Any help greatly appreciated.
Thanks
Tom
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/25/12 9:41 AM

24hr locksmith Sheffield - Lowest price guaranteed | specialists in ...

precisionlocksmiths.uk.com/Share
Precision Locksmiths are a Family run Sheffield Locksmith company providing Locksmith and UPVC repair services in Sheffield and surrounding area. Precision ...

Using a different name above the website and repeated your name and location twice below.
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 11/25/12 10:21 AM
Not to mention that the Places listing itself has a name that is in violation and a description that mentions both the name and location again, plus has several sentences that are not statements.

Re: Reviews from my customers are not showing up on my Google Places listing Rob Horst 11/26/12 1:28 PM
We are a small Laptop Repair shop and are having the same issue all of a sudden.  I cannot figure out why or what to do in order to fix this issue...it sure is frustrating
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 11/26/12 1:53 PM
I just went to MSNBC's website and entered this forum topic as a news item that needs to be brought up.  Take 5 minutes and do the same.  http://www.msnbc.msn.com/id/40220716/ns/news/t/what-should-we-investigate/#.ULPgboe_Ewo 
Re: Reviews from my customers are not showing up on my Google Places listing stacie29696 11/26/12 7:07 PM
Great idea Scott.  I just did the same. 
Re: Reviews from my customers are not showing up on my Google Places listing bimini1 11/26/12 7:18 PM
I posted as well. It'll be interesting to see if Googles filter finds those statements.
Re: Reviews from my customers are not showing up on my Google Places listing techdudester 11/26/12 8:16 PM
Here is mt post at MSNBC/NBC in case anyone wishes to perhaps save some typing:

---

Google Inc., by use of it's "proprietary filters" has entirely disrupted the review process for thousands of businesses at Google Places For Business. These filters, which were supposedly created in order to "filter out" spam reviews, are actually causing the legitimate customer reviews of many businesses to be blocked. Google knows about this problem and has done absolutely nothing about it for over six months. In fact, they haven't even publicly responded to the many thousands of enquiries regarding this situation. If one phones Google Inc. in order to speak to someone about these business reviews, one is told that Google does not offer phone support for Google Places. However, if one emails Google about this matter, one will most probably receive the reply: "we are aware of this issue and we are working on it."

The fact is, that since about 90% of all smartphone, tablet and computer searches for businesses and services go through the Google search engine, many businesses have seen their enquiries drop off drastically as a result of Google mismanagement. This also means that they are unable to compete effectively in their local business market.

I would direct your attention to a discussion currently being carried on at Google's own Product Forums, that is directly related to this matter, for a clearer picture of the situation:


If Google representative reply emails are required to further document Google's individual responses in this case, I have them on file.

---
Now maybe it will take even less that five minutes to post at the url above...
Re: Reviews from my customers are not showing up on my Google Places listing Mngdiamond 11/27/12 8:35 AM
We are having the same problem, where can I go to file a complaint?
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/27/12 9:11 AM
Mngdiamond, you're looking at it. You can post here. It will never be responded to, and it will never change. There are no numbers to call. And the email response you will get will tell you to try a couple things differently and wait a few months.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/27/12 9:20 AM
I just posted on the MSNBC link.  Here is what really drives me crazy. We are the few who knew that a client did leave a review that wasn't posted.  HOW MANY MILLIONS OF BUSINESSES WOULD BE OUTRAGED IF THEY KNEW THAT ITS NOT THAT THEY ARENT GETTING REVIEWS, ITS THAT GOOGLE HASNT POSTED THEM.
Re: Reviews from my customers are not showing up on my Google Places listing mcdent 11/27/12 1:10 PM
You may also want to have a read of this:-


This is one of the Google+ community managers talking about how good google+ places review are .

An excerpt from the article is:-

Want to encourage others to shop local? Write your own review in Google Local (accessible in the left-hand Google+ navigation) and highlight a hidden gem in your community that you think deserves business. Using Google Local is a fantastic way to empower your neighborhood consumers and business people to keep money in your community and support your local vendors. It helps you, it helps them, it helps the planet. :)

Stop by, read and maybe leave a comment? 
Re: Reviews from my customers are not showing up on my Google Places listing Gerard Raneri 11/27/12 1:55 PM
This is not going to change. It's only going to become worse.

All the SEO companies I talk to advised me to set up on Yelp or Bing as they are growing as Google keeps chasing people like us away.
It makes sense as I don't have time to coach my clients on how to leave a review so it will be posted. If it isn't posted I have to go back to my client and ask them to rewrite it! No, I don't think I will be doing that. It's hard enough to get them to write it the first time.
Good luck.

Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 11/27/12 2:06 PM
It looks like Bing may be working on doing it right but Yelp has fallen the way of Google. They are filtering with an algo now too and reviews are being blocked/hidden. At least you can click on a link to still read them - i.e. check out this business - http://www.yelp.ca/biz/victoria-transmission-and-auto-care-victoria
and at the bottom instead of showing any reviews it says, 
 "5 Filtered Reviews for Victoria Transmission and Auto Care Note: The reviews below are not factored into the business's overall star rating."

So Yelp is screwing over small businesses just like Google.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 11/27/12 2:08 PM
The Yelp review filter has been long-hated by small businesses.  Just read the reviews they leave for Yelp - http://www.yelp.com/biz/yelp-san-francisco
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/27/12 2:15 PM
With the extremely high Unemployment in the US, & the terrible economy we are in... you really have to wonder how in the world such idiots got to be in charge of million or billion dollar companies like Google or Yelp. 
 
They are so out of touch with reality, how the hell did they get these jobs?  No customer service, no IT, no phone support, no email support, filters that were created by perhaps 5 year old children...then they blame us for having our clients write up "spammy" reviews, which will only be posted ever if NEGATIVE. 
 
I have an idea, put the filter back the way it was 7 months ago & leave it alone.  Is this type of creative problem solving really that difficult?  Get rid of this POS spam filter that just deletes all reviews, every one of them gone, you will not get them back, you will not find them, & if a client writes a 2nd review for your same business, that in itself is spam!  Total morons.
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 11/27/12 5:17 PM
Hate to burst your bubble but Yelp is the original "filtered" review site.  They sued and won a case against Google for displaying their reviews on Google Places as third party reviews.  Yelp was in the process of developing their filter and wanted total control of reviews posted on their site.  We offered to provide copies of paid invoices from customers that wrote reviews about us on Yelp that Yelp has filtered.  We even offered customers names, address and the work we did, etc. - the Yelp Rep. that was assigned to us and called us weekly said "no thanks."    We were told if we were interested in advertising on Yelp he would see what he could do about "un-filtering" some of our reviews.    Basically unless you are jobless, or were born with a trust fund and can spend your whole day "Yelping" to become an "Elite" Yelper the reviews your write have little chance of sticking - unless you pay to advertise on Yelp.   It should be noted that Yelp has admitted to "paying" for reviews in the early stages of developing their site about 10 years ago.!!!   
Re: Reviews from my customers are not showing up on my Google Places listing Cottman of Beaverton 11/28/12 12:56 PM
New customer reviews are not showing up in my Google Places page as well.  Several customers have told me they have posted reviews, but when I check my places page only reviews from 4 months ago are showing up.  I think possibly a technical glitch is causing it. Can someone a Google investigate?  The customers are clicking on a link on my website (cottmanofbeaverton.com) which takes them to my Google places page (https://plus.google.com/111533228922217320324/about?gl=US&hl=en-US#111533228922217320324/about).  they then click on write a review.  Is there something wrong with this method?  Since I can't see their reviews, I can't tell if they have written something that got it blocked.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/28/12 12:59 PM
Cottman. I mean this in the nicest way possible, but please go ahead and read back several pages. You will realize where you stand on this issue. If you make any progress please let us know. Thanks.
Re: Reviews from my customers are not showing up on my Google Places listing Eric McGraw, DC 11/28/12 1:21 PM
I had 4 clients fill out reviews 3 - 4 weeks ago and none of them are showing up. 

Google+ Local Account:


Any help would be much appreciated - my clients went out of their way to complete the reviews for me and I hate to see their time wasted.

Thanks!
Re: Reviews from my customers are not showing up on my Google Places listing johnsonmkj 11/28/12 7:26 PM
I'm having a similar problem for valid client reviews here: https://plus.google.com/115912316242205160470/.  
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/29/12 2:41 AM
@Eric
From the owner: “Premier chiropractor in Wilmington, NC, specializing in Active Release Technique, back, hip, knee, allergy, foot and leg pain. Dr. Eric McGraw often lectures on health and wellness to the community.”

All I can point to is this advice on descriptions from JoelH, and suggest you apply the spirit across ALL your web content

Also I would not post pictures with text in them taking into account manual reviews.

Algorithms pick up on review spikes and they get treated as spam intent.  Try having tham all deleted apart from one simple clean one. No mention of business name, URLs, over-capitalisation, more than one ! and so on.
Re: Reviews from my customers are not showing up on my Google Places listing Kellye Markin 11/29/12 8:11 AM
All of my legitimate reviews disappeared when Google Places became Google Plus. And now 2 new reviews that were written last week have not shown up. Please help!

https://plus.google.com/115800528635337377228/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/29/12 10:46 AM
@Kellye

I would take this list out 'acoustic & electric guitar and bass, mandolin, ukelele, banjo and other '.
There are 5 Categories and also you can make a list of instruments in Additional Details.

And replace this 'Tues - Fri 1pm - 6pm ' 'we are open'.

In the organic results you do not seem to have any spammy keyword, location or name stuffing.

Maybe review your web site.
Re: Reviews from my customers are not showing up on my Google Places listing Kellye Markin 11/29/12 12:44 PM
Thanks for your input.  Do I understand correctly that you think my reviews are not showing due to the content on my google page?
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 11/29/12 12:50 PM
Google will give you a dozen reasons why they aren't showing up. If you make any of the changes they suggest, and then the reviews DO show up as a result, please let us know. I have not seen it happen yet.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 11/29/12 1:28 PM
I recently signed up for the free service on this site and it alerts you whenever your Google reviews have changed.  I thought it was kind of cool because another review got filtered today for a business I work with and it alerted me immediately.  I'm now trying to figure out why that review got filtered.  It's helpful at least.

Re: Reviews from my customers are not showing up on my Google Places listing JonKragh 11/29/12 2:17 PM
@Joy Thanks so much for linking to my site!

My tool will automatically email you when your top 5 most helpful reviews change and/or when your overall rating changes.  This is what the Places API exposes right now.

How to setup monitoring is detailed here. I'm working on making the email notifications a little bit clearer as well.

Signup as Joy mentioned is here: http://www.ohsotasty.com/pricing
Jon Kragh

P.S. (no gimmicks here! I just work on a Freemium model)
P.P.S. My tool is focused on Promoting businesses on FB and Twitter but does the location monitoring thing as well.


Re: Reviews from my customers are not showing up on my Google Places listing pfeifferacct 11/30/12 8:23 AM
I am a small accounting firm in NJ.  I am new to this discussion so pardon my ignorance, but I seem to be having the same problem as all the other posters.  The only difference is that I have never been successful getting any reviews to appear.  I have had four clients submit reviews, none have showed up.  Is there any solution in sight?  All were legitimate reviews, and I can't think of any reason a spam filter would have blocked them.  They just never made it to my Google+ page.  Any suggestions?
Re: Reviews from my customers are not showing up on my Google Places listing Mngdiamond 11/30/12 8:33 AM
Ok, I figured it out, Google+ is like facebook! By default the user has to have friends connected in Google+ in order to see your review that they left! You have to have the client change the review to be viewable by the public, its under a small tab that says privacy settings! They can then choose to set thier review of your business to be publicly viewed rather than the automatic "Private" setting! Google has made good or positive reviews Private by default, and Negative public! They wont tell anyone why they did this either! CHEERS!  - Mngdiamond aka Autosysplaces!
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 11/30/12 9:11 AM
@Mngdiamond - this is so bizzarre! I woke up this morning thinking the exact same thing- That the people reviewing had to be in our G+ circles or you wouldn't see their review. Didn't know about the negative being made public and positive private by Google. That's just nasty and once again may be grounds for a law suit. Google has made this so complicated I really don't see how they are going to get G+ to stick and grow.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 11/30/12 9:21 AM
@Mngdiamond  > I am going to email some customers and see if this works.  I'll keep you posted.
Re: Reviews from my customers are not showing up on my Google Places listing Maverick Design 11/30/12 9:21 AM
My client had told me that they were live briefly on the Google Maps and then disappeared after. How could this be if what you are saying is true?

Oh and i just got my generic support email from Google after I don't know how long... a month? that says nothing about the questions I asked them. Google is not the company I thought they were.
Re: Reviews from my customers are not showing up on my Google Places listing Linda Collier 11/30/12 10:06 AM
I see all the desperate responses and am tacking mine on to the list.  I represent both sides of the coin as I have left a review for my chiropractor that never posted (see below), and have had several customers whose reviews are not showing up for our business (Carolina Custom Video, LLC).   I would be happy to supply their information if it would help - just let me know exactly what information you need from them to get this resolved.



Linda Collier (You) reviewed a week ago
Quality Excellent
I was referred to Dr. Workman by another local chiropractor for a long-term soft tissue problem. I'd had a knot between my right shoulder blade and spine ever since I began working at a computer back in the '80's. I had tried physical therapy, electrical stimulation, deep tissue massage, moist heat, stretching, and plenty of ibuprofen and acetaminophen - to no avail. Dr. Workman used the Graston Technique on me and, after 2 sessions, it was almost gone! Not just feeling better, but it physically diminished to almost nothing after only two sessions! As a healthcare professional, Dr. Workman is one of the few doctors who really took the time to get to know me/my lifestyle, and applied a holistic approach to my health by giving me specific exercises and stretches, as well as dietary/homeopathic recommendations to consider. He has a variety of therapeutic devices and equipment as well as an on-site x-ray machine, so you don't have to go elsewhere. I especially like the gentle approach he uses for adjustments - not the neck wrenching I used to get with other chiropractors -- I always hated those because if I accidentally tensed up, or wasn't ready when they cracked my neck, I ended up in worse pain than when I came in! I highly recommend Dr. Workman as your "not-your-ordinary" chiropractor for both soft tissue and traditional chiropractic treatment.
 
Thanks for your time,

Linda Collier
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 11/30/12 10:16 AM
Hi Linda, I know this is not helpful, but you will probably never get it resolved & all reviews that are positive you have done are gone.  All done for you that are positive are gone. 
 
The only thing I can see at all that Google will tell you, & keep in mind they are not going to fix this, is the mention of the doctor's name several times, "Dr. Workman".  But there really is no rhyme or reason to this, as you can see from reading these posts Google is taking no action whatsoever to help us small businesses, & for reasons unknown, they actually have NO real support staff.  Only a canned email you will receive a month down the road from them that will help you not one bit. 
Re: Reviews from my customers are not showing up on my Google Places listing Steven Wyllie 11/30/12 10:38 AM
I noticed this at the bottom of my G+ page - Not seeing all your reviews? Find out more in the help center.

So, click on the link and it took me to this page:

http://support.google.com/local/bin/answer.py?hl=en&answer=2623446&p=private_reviews

Thought this might help.

Re: Reviews from my customers are not showing up on my Google Places listing Andy Sheppard 11/30/12 1:35 PM
This is a shameful situation for Google.The number of posts on here without any help from them must be some kind of record. Usually on a forum one of the admins comes in and helps sort things out.Google have switched off the light & gone home. I for one have given  up thinking I will get this sorted, but surely if the CEO just took a look at this thread he would be at least concerned? They do claim to be there for the consumer for all things internet & consumer. But this stuff is hidden from view of course.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 11/30/12 3:21 PM
The Privacy button which you see when you click on the little grey down arrow at the top right hand of your +Profile page is for visibility of the Profile elements and gives some guidance on the visibility of your posts.

These do not appear to be to do with reviews.

When I tried to make a review for my new local 'Indian Kitchen in B23 UK' takeaway then it defaults to Public and then has options to share with Circles.  My local take way is not by default of interest to my international contacts.

It works for me.  Does it work for you?

Shows when logged into a clients Places account.
(unknown) 12/1/12 2:41 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 12/1/12 3:45 AM
I did figure out ONE stupid thing!
 
Just making your review "Public" will not place your review on the business' page, the only people who will see your review are yourself & those in your "Circle".
 
For it to show up on the business page you must:
 
-Log in to Google Plus
-Add the business you want to review to your "Circle"
-When done writing review, share not only "Public", but also w/ your "Circle"
-This puts the review on the actual business' page
 
Now I did this & my review was visible for about 5 minutes, I signed out, I could still see my review.  After 5 minutes, somehow Google deleted it off the business page.  When I log into my account, it's still there, being shared w/ public & my circles, but it is removed from the business page.
 
Maybe if your review is not "spammy" it will stay up.  Mine was not spammy & was removed for no real reason.  But if you don't share the review w/ the business, if you just set it to "Public", the review will NEVER show up on the business page, it will only be in your own account for you & your friends to see. 
 
Ok, that took over an hour of trying to figure out. 
(unknown) 12/1/12 5:12 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing a11c 12/1/12 7:40 AM
Hello,

I'm working with a business that has 27 reviews but all their new reviews are not showing on the business page https://plus.google.com/103907493032724169800

I'm familiar with the issues affecting the displaying of reviews however, I'm in a position where I need to show my internal and external clients something official so that they believe my team and I are not the ones preventing the reviews from showing. Could I please have a TC or Google Employee give me the latest update as to why review may not be showing up?

Any help is always much appreciated.
-alex
Re: Reviews from my customers are not showing up on my Google Places listing Christian Goddard 12/1/12 7:51 AM
We are having similar issues.  I have published a review of a local hair salon that is not posting.  Several others have done the same.  One individual succeeded in posting, only to have her post disappear a day later.  The only review that remains is a negative review from 2 years ago.  It makes the salon look very bad to only have 1 review and a negative one at that.  Please copy and paste URL https://plus.google.com/115835299194877920662/about?gl=us&hl=en

Can anyone help?


Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/1/12 8:07 AM
@Christian Goddard 

Searching on the phone no I see several Lakeside Hair Designs.

But searching by that name does go to the Salon. 
Has the name changed or has a Duplicate been scraped and reported?


Re: Reviews from my customers are not showing up on my Google Places listing computerwarriors 12/3/12 3:09 AM


We are having the same issue - last 6 positive review are not showing up.  Negative review still stays - my response, as the owner, to the negative review went away recently too.  Now I've lost the ability to respond.

here is the most recent review which was set as public.


Recent Review
Quality Excellent
I know Brian and his staff from the software and hardware setup for our Dell server at our office. This weekend I had an issue with my home server, and emailed Brian to see if he could help me with it. Within a few hours Brian called me, logged into my server from his computer and fixed my issue within minutes! Brian and his staff are extremely knowledgeable, and courteous. They are one of the few company's left in town that will go the extra yard in help
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/3/12 3:39 AM
“We are Wilmington NC's Best Computer Repair Store, Apple Repair Store, IT Consultants, Computer Store (both new and used computers). Offering On-site, Same-Day service and in-shop services.”

Location spam, over-capitalisation, brand names and possibly using - when not appropriate.

The pictures are not pictures but little adverts and they are not liked in Google+.

The top line is repetition:

Computer Warriors in Wilmington | Computer Warriors (910) 256 ...

local.yahoo.com/info-44556414-x-geeks-wilmin... - United StatesShare
Find Computer Warriors in Wilmington with Address, Phone number from Yahoo! US Local. ... 4607 Franklin Ave, #225WilmingtonNC 28403. 0 Reviews ...

You do not have many citations.
Re: Reviews from my customers are not showing up on my Google Places listing computerwarriors 12/3/12 4:28 AM
I fixed the capitalization problem, removed a few of the branded pictures and added more of our own photos - our logo is appropriate I'm sure, and hopefully our certification logos are OK too.  I removed "wilmington" from our description.  We had no issue getting positive reviews to post until about 3 months ago.  From looking at the top two competitors, they have not had any positive reviews in quite a while either.  

We purchased a business last year called the "X-Geeks" - that yahoo listing was theirs but converted into ours.  That listing really shouldn't even be on Yahoo anymore.

Here is the link to our yahoo page in Wilmington with 4 positive reviews:


Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 12/3/12 7:18 AM
I absolutely refuse to believe that reviews aren't showing up because of the way I have described my business. That makes zero sense. Mine is as generic as it possibly gets now because I changed it on people's recommendations. It basically says I own a business that may or may not be related to the practice of law. So I am not even aloud to use adjectives to describe my practice because someone thinks it will cause positive reviews to not be posted?! That's ridiculous.

I stopped payment this weekend on all things related to Google. Guess who called me first thing this morning?! Google doesn't waste a single second when they want to know about your funds going to them, but this they have 0 people in the company aware of or working with.
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/3/12 7:30 AM
I'm spending over $40K per year with Google to advertise.  Maybe I should do the same.  Did you get anywhere with the phone call?  
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 12/3/12 7:32 AM
No. Said he doesn't have anything to do with other parts of Google. I asked him for someone to contact and he directed me to the website. Which leads to this forum. Which is never seen by a human that works at Google. 
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/3/12 7:38 AM
So frustrating.  maybe we could stage a huge boycott of advertising and get everyone on this forum to stop funds going to Google on the same day and when they call just point them to the forum.  
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/3/12 7:46 AM
@ComputerWarriors > did this help fix your review situation at all? I'm curious to know if those who are changing their descriptions etc. are noticing any impact at all in the review issue.

Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 12/3/12 2:59 PM
This is the only official announcement of which I am aware.

https://productforums.google.com/forum/#!category-topic/business/technical-issue/mPz5bqu7ViM

Re: Reviews from my customers are not showing up on my Google Places listing Максим Правило 12/4/12 5:54 AM
Lost my review to the place in Google Places. Reviews, I do not write much and not simply this: if you really find something useful and want to share it with
others. Any abusive or super praise expressions are not available, so the question is asked.

What can be caused by:

1. Failure to Google Places?
2. The actions of a malicious user, noting my review as unacceptable, despite the correctness
and full compliance with the facts of my comment?

After the publication of my review to appear. Where's he gone now?

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/4/12 10:09 AM
Its not just the Places description which causes the issue but the same sort of content in the website and web directory entries.

If an organic result is not something like this but has spam above and below the website then its another spam indicator stopping new reviews or taking down old ones:

Joes Plumbers Las Vegas
Joes plumbers is a family business serving the area for 25 years.  Free written quotations.

Were there are several mentions of the category(s) and location below the website google is pulling it from some keyword stuffed source.


I have my best stab at the causes here
Any feed back on reviews re-appearing and what you did would be appreciated.
Re: Reviews from my customers are not showing up on my Google Places listing JonKragh 12/4/12 5:21 PM
Hey all,

I updated my free (for one location) Google Places monitoring to better help with the things expressed in this thread (e.g. filtering, G+ profiles, etc).


Now clearly shows you:
  • Reviews removed (out of top 5)
  • Reviews Added (out of top 5)
  • Overall Rating change
  • If the reviewer has a G+ profile and link to the profile page
  • When the review was posted
Thank you to Joy H. and other business owners providing me feedback on this. I am making the tool as best as possible with the info exposed by Google to us developers.

I have a call this Friday with Google - maybe I can improve the tool more after that.


It's free for one location.

Cheers,
Jon

P.S. I know how important these reviews are to your business and completely understand your frustrations!

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/5/12 1:25 AM
If you are an individual reviewing a business then the target business is spamming.

If you are a business yourself you could be spamming or both businesses can.

See my last post.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 12/5/12 7:19 AM
SQL - thanks for all your help on this forum. Telling people their content is "spammy" is really making a lot of progress around here.

Here is the first and only response I have ever received from Google. The most important line is that items that have been removed will NOT be reinstated, so why even bother trying....

Hi Stephen,

Thanks for your patience while I've been investigating your query.

It appears that our Places team has removed some reviews from your listing. We want people to get ratings, reviews, and recommendations that are relevant, helpful, and trustworthy. To protect both business owners and customers, we have systems in place that may remove individual reviews that include any of the following: inappropriate content, advertising and spam, off topic reviews, or conflict of interest.

Sometimes our algorithms may flag and remove legitimate reviews in our effort to combat abuse. We know this is frustrating when it happens but believe that overall, these measures are helping to ensure that the reviews appearing on local Google+ page are authentic, relevant, and useful. Reviews that may have been removed will not be reinstated.

This link from our Places Help Center contains more information on reviews.

I hope this helps! Thanks again for your patience and have a great day!

Warm Regards, 


Brittany G.

Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 12/5/12 8:05 AM
"May flag?"  It should read "will flag every single positive review". 
 
Why?  Google has NO clue, but let's blame the magic algorithim spam filter, that somehow ONLY sees positive reviews as spam 100% of the time & all negative reviews as not being spam, even if they are total BS.  Therefore everyone's company will only have negative reviews by using Google.  There is no rhyme, reason & no one is doing "spammy" reviews.  ANY positive reviews are taken off the business' page.
 
And Google is not going to help you, me, or anyone else, unless of course you stop paying them, which was just evidenced on this board.  Then they have all sorts of customer "support" that doesn't involve a forum.
Re: Reviews from my customers are not showing up on my Google Places listing Mark Wright 12/5/12 10:43 AM
I lost most of my reviews.  I had been working for months to get customers to complete reviews despite the new G+ system that makes it much harder.  I managed to get about 12 reviews up, and then suddenly that dropped to 3.  And those 3 are some of the oldest, making it look like no one has reviewed my business in months. 

Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/5/12 10:49 AM
Agree 100%  Also think about the comments seen from the Google staff that say review that were pulled down WILL NOT be re-posted.  Why do you think that is?  Because they don't know what happened to them and CAN'T put them back up.  They are just a bunch of politicians who will never tell the truth.  They all speak the same company line - canned response.  I really wish everyone here would blast the media with this.  Send it to Microsoft.  Send it to Apple.  Send it to ABC, NBC, CNN, Fox, etc.  How much money are you losing while we all sit here and try to guess what the Google Gods want us to do?  I know I am losing a lot of opportunity because my customers click on my link and then go to check me out only to find 2 negative reviews where there were 31 "5-Star" reviews.
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 12/5/12 11:34 AM
I was again fortunate enough to see 4 more positive reviews disappear. Thanks Google.
Re: Reviews from my customers are not showing up on my Google Places listing Andy Sheppard 12/5/12 2:42 PM
@ Steve Ball @Jennifer Bauer
The customer service response you got is a stock answer, same as the one I got, so even though they are signed by different people, I wonder if these support agents actually exist.

I fail to understand a) why google would only seek to publish negative reviews & B) why their so called filter is so complex or even exists at all.

if I post a review anywhere else it gets published. End of story. Why do Google want to control it unless it is abusive? What possible credibility do their actions bring to their system? Surely it is in their interests to have a functioning review system?

Lastly, I don't accept that Google don't understand or can't change their own filter. Someone programmed it in the first place. The old rule of garbage in garbage out still applies...

I would really like not to buy a google product again but I quite like android as the alternative is Apple....the lesser of two evils

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/5/12 3:14 PM
@Steve

I have done my best to come up with reasonable and logically consistent reasons why the spam filter is dinging new reviews or deleting older ones up to some time limit and published it.

I believe that reviewing and making all your web content non spammy will at some point let new reviews show and maybe recover lost ones if they have been kept in the separate review database, and we know the reviewers can see their own reviews even if not published.

For instance in the case of Suspended accounts google allow you to re-post a Places entry and it will stay Active if you repent and follow the sparse written and un-written, anti-spam secrets, guidelines.

Ordinary users who unwittingly, or were not aware because of poor google PR/informative emails such as service businesses hiding their home or unit address, break the guidelines do get back into search once they amend the offending data, in Places and beyond.  There may be some sandbox period.  Or google 'hiccup' delay.
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 12/6/12 1:11 AM
Is there anywhere we can leave reviews about Google :)

Seriously though, I thought I was being hard done too, but after reading pages of this thread, there's a lot of people/businesses a lot worse of than me.

My issue has been with new reviews, or lack of. I know of at least 5 clients that have left reviews for me. They're not spammy at all, they're just honest accounts of their experience of working with me. Not one has been posted, but all can be seen inside their accounts. The only review that can be seen is one that a client emailed to me and I posted myself........ironic, not much!!

I still seek answers, but I'm not holding my breath to be honest. The only thing Google gives a stuff about is Adwords because that's where they make their money. If I've got a problem with Adwords I can be on the phone to a human being in 5 seconds flat. Get a problem with any other service errrrrr, hmmmmmm, well as I said, don't hold your breath.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/6/12 2:37 AM
@Ian

When you say you posted a customers review was it simply as a post in your +Profile or +Local Business page or as an actual review in a Google+ search result?  The latter will surely trigger a spam filter.
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 12/6/12 2:50 AM
On that occasion it was from my own PC, but from their google account. I manage multiple clients, most have google accounts, and all the reviews that aren't being shown for my business have been posted by my clients via their own accounts.

The only one that is showing was emailed to me by one of my clients, I then logged into his account and posted it from my pc. You would of thought that out of all of them that would of been the one that didn't make it live. Just shows how screwed up google's algo is.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/6/12 5:54 AM
Mm  Maybe its an issue with being logged into gogole at the time when using the +Profile to leaved the review?

Someone posted about settings on the little grey down arrow by the profile picture when logged in but they seem only to be for profile display, nothing to do with reviews which are by default public.

Knowing gogoles poor code they may be shooting themselves in the foot by not showing genuine reviews due to some bug.

How about logging into their computer remotely and seeing if you can leave a review?
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 12/6/12 6:04 AM
Ah ok I didn't know that reviews where public by default. I've been telling them to share them public.

I did remotely login to one of their laptops once to check that it had been shared publicly, but it had and it still didn't work.

I've had them edit them, remove and re-add them (waiting at least 48 hours in between) but they still don't show. I give up asking them now as I'm sure they've got better things to do and are probably as pissed with it as I am.

I know at least one of them has left reviews for restaurants that he's been too and they've gone through no problem at all.

From what I've read on here, if they would of left a negative review, it would of been shown straight away lol
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/6/12 6:33 AM
Can you see a review here I left from my +Profile but not logged into gmail, the owning mail account for the +Profile
I can not see my own review at the moment when not logged into gmail but in the +Profile so I can post here.
Just left it so may be a delay?

I left one for another local when logged into my gmail and that showed as a test that reviews do work.
And it shows at the moment.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/6/12 6:37 AM

Indian Restaurant in Birmingham | Kababish

www.kababish.co.uk/
Famous for their Tandoori and Balti cuisine Kababish Indian restaurants have built their reputation on serving authentic Pakistani, Indian & Punjabi influenced ...

I assume the 5 reviews includes the 2 scores as it then adds up.

Kababish Restaurant
266 Jockey Road Sutton Coldfield West Midlands B73 5XP
Map of the business location
About
Photos
Write a review

STREET VIEW

Panorama

IS THIS YOUR BUSINESS?

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266 Jockey Road Sutton Coldfield West Midlands B73 5XP
0121 355 5062kababish.co.uk
RestaurantToday 5:00-11:30 pm
From the owner: “famous for Tandoori and Balti Cuisine”
No score yet3 reviews
Scoring guide
Most helpful
 
3 Reviews from everyone and 2 scores without reviews
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/6/12 7:00 AM
On my mobile just the 5 reviews show with details for the scores not left from a +Profile or old ones made public.
Re: Reviews from my customers are not showing up on my Google Places listing yvonne schwerdtfeger 12/6/12 9:25 AM
What is the latest status with this issue of reviews lagging/not being posted to site?
What are we able to control as Business Owners?
We have several outstanding reviews that have not been posted as of yet...still waiting and no Customer Support to help us thru. We are extremely frustrated.
Thank you for your time in advance.
-Yvonne

Hamid NasseryDMD ,FICOI
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/6/12 9:36 AM
Oh dear.  Logged in now and cannot see my review in a new search.

“famous for Tandoori and Balti Cuisine”
Not a proper English sentence so algorithm will stick it into review mode.  You obviously have not yet got Balti in the USA.

Must be the reviewed business has an issue.
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 12/6/12 9:43 AM
@IanEP - from an earlier post you may have missed -
and leave a review. It seems Google doesn't give a sh** about this forum but someone may be monitoring the Google page. If everyone on this forum left their comment there as well it would at least warn others."
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 12/6/12 9:52 AM
Cheers Mark. I'll start crafting my review tonight.
(unknown) 12/6/12 9:55 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 12/6/12 10:01 AM
I started this new thread so we could pool our experiences and try to solve this riddle - 
What is Googles Hidden Process for filtering reviews? https://productforums.google.com/forum/#!msg/business/hV5l1LY-HK0/ITEyPC2hXlcJ

Steve, et al - isn't this crazy! We're having to play detective to figure out how to use a service that a business (Google) is offering. Un-freaking believable!  Google is screwing with people's lives here. I wonder how many businesses have already gone under or are at the least in the red because of this? Google tells us over 90% of consumers use local search to find products and services. So, that data alone indicates what an economic impact this is having. Does anyone have a connect to the White House? Fixing Google needs to be part of the national recovery program!

If anyone knows a sharp and aggressive lawyer this could make them into a celebrity. A world-wide class action suit against Google. 
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 12/6/12 10:04 AM
Posted these ideas a while back but worth repeating I think -
1. If anyone has connections in the media this would make a great story -  '60 Minutes blows the lid off Google ruining 1,000's of small businesses.'  
2. How about politicians? Ask your local, regional, national representative to look into this. Our politicians are happy to say they are there to help small business, well here's their opportunity.
3. Be sure to go to Google's page https://plus.google.com/110317684749208446095/about?gl=ca&hl=en
and leave a review. It seems Google doesn't care about this forum (no one from Google ever comments) but someone may be monitoring the Google page. If everyone on this forum left their comment there as well it would at least warn others.
4. Get on BING local - encourage your clients, friends, family to switch to BING. I know people like to think Google is too big and they have us over a barrel but they don't. Can you imagine if everyone on this forum switched to Bing and took a few people with them? The ripple effect could very well bring Google to it's knees. Although they act like a monopoly they are not. All we need to do is switch - support the competing brands that offer better service.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/6/12 2:05 PM
I think leaving a review for Google is fair.  As far as getting on Bing Local, they are way behind Google on the local stuff.  I wish they weren't, but if your issue is reviews getting filtered on Google, Bing doesn't even have the ability to collect local reviews.  So what is the difference between having a listing on Google with no reviews and a listing on Bing with no reviews?
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Hasty 12/7/12 5:53 PM
I had changed the name of my company during GPlaces.  I have 1 review that has stayed with me, but several repeat clients have left reviews and they still haven't showed up.  This IS frustrating as you get ranked by the # of reviews... hmm.... do you think preference is being given to businesses that use Adwords?  

Has anyone had any luck since this post in August?
Re: Reviews from my customers are not showing up on my Google Places listing mikemoussa 12/7/12 8:21 PM
I recently had some luck with Google customer service.  I am not sure if I did anything that helped or if I just got lucky.

I had originally received my very first review via Google+ which was either spam or a negative review written under an alias.  I sent out an email to my real customers requesting some real reviews (a big mistake) and about 8-10 responded the same day with very positive reviews.  All the positive reviews were held back by Google's algorithm as spam - presumably because they were all written so close to each other in time.  So I had only one negative review publicly visible.

Here are the things I did:

1) Flagged the spammy review as spam
3) As a Google Apps Enterprise customer I also started complaining to Google Apps support (they do not officially support Google+ but I figured it wouldn't hurt to try to apply some pressure this way)
4) I engaged the Google+ community managers +Natalie Villalobos and +Jade Wang with appeals for assistance - and asked Sergey to weigh in on the issue...  https://plus.google.com/u/0/109895887909967698705/posts/iZPfyMH7sJn
5) Via Google+ I called out several influential social media advocates for assistance (with no responses returned).

I did all these things is a pretty short time span.  The day after numbers 4-5; however, I received a voicemail and an email from Google Local support (try emailing local...@google.com).  That same day my spam review was removed.  Within 2 weeks most of the missing positive reviews were restored.

I have no clue what made the difference or if it was all coincidence; however, it seems that it is at least *possible* to get some sort of help.  I hope this story provides a glimmer of hope for people stuck in this very frustrating situation.  Good luck to all!
Re: Reviews from my customers are not showing up on my Google Places listing stacieanchor 12/7/12 10:13 PM
Thanks Mike!  So I looked up those names on Google plus and added them to my circle.  I don't see a way to contact them.  Do I need to wait until they add me to their circle (like facebook)?  Not sure how this works, but I sure appreciate your feedback.  I'll give anything a shot.  I do see lots of folks complaining to Natalie about the issue though.  Also, can you explain how you went about #5?
Re: Reviews from my customers are not showing up on my Google Places listing MBlumenthal 12/8/12 3:46 PM
Albert

Google has noted that reviews might come back in your situation but no one, not even Google can say so with any confidence. When you change a name you end up confusing the reviews as to where they are supposed to be located. Once the system runs through several cycles they could very well reattach. Here is an article that might provide some insight into timeframes


You do have an issue that could prevent reattachment or at least correct reattachment. You have duplicate listings
7975 South Autoplex Loop
Tempe
(480) 496-4000

Tempe Dodge


www.tempedodge.com
1 Google review
7975 South Autoplex Loop
Tempe
(480) 496-4000






(unknown) 12/9/12 6:43 AM <This message has been deleted.>
(unknown) 12/9/12 10:14 AM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing internetlocal 12/9/12 5:07 PM
@ReleaseDynamics   I thought that Bing removed the Write a Review button and that they are using Yelp for review information.
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/9/12 5:22 PM
On Sunday, December 9, 2012 5:07:58 PM UTC-8, internetlocal wrote:
@ReleaseDynamics   I thought that Bing removed the Write a Review button and that they are using Yelp for review information.

And they don't even do their own listings; Bing Local directs you to go to Noikia to add your business to the map.

I just tried out Bing; I searched Chinese restaurants in my city.  I then clicked on the one next door to me.  It brought up... search results for that restaurant.  It appears Bing Local is kind of useless/non-existent.

And really, who is going to use it?  People use Google Maps as they have the best maps out there.  The use Google Search because it is the best search engine out there.  They are therefore going to search those two when looking for places to patronize.  
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 12/10/12 10:31 AM
It is the stock answer because it is the only one we have.  Most reviews that go missing are filtered by the review spam algorithm, and there is nothing that anyone in support will do to bring them back for you.

Google does understand the filter, and can change it when they choose.  At this time, they don't choose to make any changes.  I imagine the filter will evolve over time.  We do attempt to cull examples of false positives from this forum for the review team to take a look at.  They tell us most of them aren't false positives and over-all they are happy with the filters.

Most sites have filter reviews in place.  Yelp is also notorious for how tightly wound their is.  Most sites may not try as hard to filter reviews; but more people are trying to game Google than most other review sites.
Re: Reviews from my customers are not showing up on my Google Places listing Christian Goddard 12/10/12 8:00 PM
***** TO EVERYONE WITH THIS PROBLEM**** No luck.  You'll be interested to know, according to the BBB (Better Business Bureau) there are more than 447 complaints on this particular issue.  If you consider that each BBB complaint is representative of a much larger community of individuals who haven't filed a complaint, then its a prolific problem.  We contacted Google Advertising, because its the only contact telephone number for Google, to complain about our issue.  They forwarded the complaint to their technical team, and we were supposed to receive an email when resolved.  The only email in a week references that they are working on our problem... 7 Days... I find it hard to believe they resolve an issue this large in 7 days.
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/10/12 8:33 PM
What is the BBB's response when you tell them you are not complaining about any business deal?  That you used a self serve, free service?
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/11/12 2:05 AM
@Jennifer

How did you change your name in Places?

Edit an existing listing or Close the old one and make a new one?
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/11/12 3:05 AM
This is not a free service when you consider that some of us spend a lot of money to advertise with Google.  My 4 companies spend over $75,000 per year on adwords.  We used to have lots of really good reviews and now have only a handful left and they are the negative ones.  This is very much a paid business.  Have you ever seen Googles revenues?

Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Hasty 12/11/12 5:52 AM
I edited the existing name.  However, this was in the change-over from places to plus, so I lost my reviews.  
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Hasty 12/11/12 6:03 AM
Given your input here, maybe I have two problems: 1) I may have caused a spam indicator on my account by asking several people to post new reviews in a short period of time.  Or 2)  My clients hadn't "published" or made the review public.  3)  I changed my name in the middle of the Google's conversion and lost the old reviews - I also didn't pay attention to the directions on how to get those reviews to "follow" me to the new format.  

Last night, I asked one of my clients to look at her review again; She hadn't published it as she thought she did. It is now visible.

I will ask these clients, one at a time, to look at their review and possible rewrite it before reposting.

Thank you SO much for this information.

~Jennifer

 
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/11/12 9:35 AM
On Tuesday, December 11, 2012 3:05:05 AM UTC-8, Scott Kale wrote:
This is not a free service when you consider that some of us spend a lot of money to advertise with Google.  My 4 companies spend over $75,000 per year on adwords.  We used to have lots of really good reviews and now have only a handful left and they are the negative ones.  This is very much a paid business.  Have you ever seen Googles revenues?

These are two different services that Google offers.  Paying for one does not make the other not free; there are millions of people using it without paying.  Your argument just plain doesn't work; by extension it would also be "I pay for Adwords and Google makes lots of money; there for Youtube, Search, Calendar, and Reader issues I should get exactly what I demand."
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/11/12 9:47 AM
The change to show the new Google+ page in search was only a cosmetic at search time so should not affect the reviews.

By changing the name the reviews held in a different database might disconnect.

For a business name, and maybe website, change I think it is best to change it first out in the Web directories then after in the website/switch over and +Local Business page and then wait for google to realise that the web content has changed and then change Places for you.  As part of that process the business name in the linked reviews should be changed, google do listen.
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/11/12 11:26 AM
We will have to agree to disagree but I know for a fact that the performance of my unpaid SEO efforts will suffer if I don't have a complimentary PPC campaign.  It all works together.  I advertise.  My customer say great things about me.  My potential customers read those nice things and are more apt to hire me and buy from me.  The opposite is true as well.  I advertise.  My customers say great things about me.  Google removes those comments and leaves one nasty review out of 31.  My potential customer clicks on my PPC campaign (money spent).  My potential customers then read one nasty review about me and decides to call someone else or decides not to buy what was quoted.  The two are very much related and tangibly affect each other.  I'm not here to argue with you so there is no need to reply and tell me I am wrong.  Again, we will have to agree to disagree on this.  I think most on this forum would agree with my reasoning and most on this forum are spending good money to try and run a business.  
Re: Reviews from my customers are not showing up on my Google Places listing legalvox 12/12/12 12:26 PM
I changed the address, specifically the location of my suite number from...

1234 main street, suite 200 (all one line)

to 
1234 main street (two lines)
suite 200

And I lost all but 10 reviews.

Currently no new reviews will post.
Re: Reviews from my customers are not showing up on my Google Places listing legalvox 12/12/12 12:30 PM
Any success stories?

I've read tirelessly all of the replies in this thread and I wanted to know.... anyone actually having any success (save the one review from a week ago)?  I'd love to know other success stories because I've had this problem for 8 plus months and still no end in sight. 

I'm scared to make any changes as I'm sure that Google will delete what remaining reviews I have. 

Currently my "at a glance" is showing up terms in areas that are completely related to my business, i.e. I'm afraid I'm mixed up other businesses.  I've complained about that but to no success there too. 

 
Re: Reviews from my customers are not showing up on my Google Places listing mikemoussa 12/12/12 12:35 PM
+legalvox, I posted a quasi-success story on Dec 7th in this group.  It was a little inconclusive on what worked, but I posted all the details of the various avenues I tried.  Good luck!
Re: Reviews from my customers are not showing up on my Google Places listing Jade W. 12/12/12 2:13 PM
Hey all, just a reminder that we've got a big sticky post with reasons that reviews might not be showing up here: http://productforums.google.com/forum/#!category-topic/business/mPz5bqu7ViM

Wanted to drop by to highlight an update -- 
- We do not allow reviews from business owners or employees.
- We discourage reviews from review stations or kiosks set up at a business location there solely to solicit reviews.
Re: Reviews from my customers are not showing up on my Google Places listing stacieanchor 12/12/12 2:25 PM
Thanks Jade.  So what do we do when every single positive post does not fall under that category?  These are random patient (in our case) reviews that don't show up.  4 years in business and all we have on google is one nasty post from an ex-employee's disgruntled husband.  Tons of personnel issues are mentioned.  It's been flagged.  Yet it is still the only review that exists out of many legit reviews people have tried to post.  I've had some of those people send me their reviews to see if they were spammy at all.  Nothing.  Very standard reviews.  Please help.  So many on this forum are having the same exact issue.  I spent 16 years as a reporter/anchor.  It's so tempting to call up my buddies and have them do this story.  But I'd rather just have google help us and not bother with all of that.  (On a side note - after receiving the 3rd phone call from someone who couldn't see their review online, I wrote up my own review to try and walk through the review process with them and see what was going on.  Of course, I now realize that my review as a company owner would be removed.  I would have removed it myself anyway, because it's just not smart to review yourself.  But it was more of a test.)
Re: Reviews from my customers are not showing up on my Google Places listing Release Dynamics 12/12/12 2:55 PM
@Stacie - please DO call your 'buddies' in the media. Google is not listening and this has been going on for a very, very long time. Many small businesses around the world are suffering because of Google's bias and policy of censoring legit positive reviews in favor of slanderous negative ones. I would think this would make a great expose for a show like 60 Minutes - got any connections there?
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 3:08 PM
I agree with Release Dynamics!  It's time to make this news.  I have actually tried.  I sent this forum and a link to over 400 BBB complaints about this exact topic to some of the big news stations.  So far no response but I am trying.  If we ran our businesses this way, we would be crucified by the media.  I'm in this for a lot of money.  I did just cut my budget in half today and may still cut it off completely.  I can spend my marketing dollars better somewhere else.  PLEASE call your friends in the media!!!!
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 3:19 PM
Jade, your advice is like showing us another huge haystack dig through to find the needle.  Google is acting like the great and powerful OZ and should be ashamed!  My companies spend $75,000/yr advertising with you.  Now that 30 plus positive reviews are gone and the big ugly negative one remains, my ROI is in the toilet.  When Google basically puts all of our integrity in question by essentially accusing us of falsifying reviews and then hangs us with no jury or ability to even speak, it is just a huge slap in the face and quite frankly we are all pretty pissed about it.  How dare you and the gods at Google put this back on us.  We have been loyal supporters for many years and built business websites to "please" you because you own the market but one day that will all change and we will remember how we were treated.  If I were you, I would not be able to sleep knowing that I sound like a politician covering up a big mess which is exactly what this is....a big cover up!  I am praying that 60 Minutes or some big show picks this up.  
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 12/12/12 3:25 PM
I'm always interested in a good conspiracy story.  What is Google covering up here?
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 3:41 PM
They are covering up the fact that something they did blew up in their faces and they can't figure it out.  Why do you think the company line is that reviews that are removed will not be put back up?  They are gone.  They lost them.  Something backfired and they know there is a problem but won't admit that it was caused by them.  Try to call for help and see what they tell you.  I have.  Did you have reviews taken down?  Were they legitimate?  If so, then what happened and why won't they fix it?
Re: Reviews from my customers are not showing up on my Google Places listing Dr.Kurt 12/12/12 3:44 PM
The problem is that for some reason legit reviews are missing, while the negative ones remain. If you were to make your review of a business public, your name would show up. It would not say "a google user" as the author of the review. I have 3 reviews that are negative in 4 years, and those 3 show up just fine. I have one positive review a patient put up to see if he could get it on there. He did and it shows his name. Why would the negative reviews, which show as " a google user" be there, if all the other people who didnt make their reviews public, dont show up??

Take my site for example...I had 25 plus reviews, 3 negatives. All the positives disappeared, and the 3 negatives remain. Then i get a call from "google" asking if i want to pay to get to the top of my respective industry search....hmmmm

I am fine with negative reviews, but I have over 230 5 star reviews on our rate a dentist site. These 3 stick out like a sore thumb and hurt business, without having some positive reviews to show.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/12/12 3:52 PM
Hey Scott,

I can assure you they're not lost.  Filtered does not equal lost.  I've been working in this industry for years and spam used to be a huge problem at Google.  You'd see tons of spam all over the place and it wasn't good for users searching.  The ultimate customer to Google is the users, not the business owners.  So if they feel the reviews are not beneficial to the user because their patterns determine them to be spammy, they would filter them.  Very similar to Yelp.  If you want to post a link to your G+ Local business page I'd be more than happy to take a look and see if I can possibly identify if there is any patterns I see that might have caused them to get filtered.

I'm not exactly thrilled about this situation either but I'm more than willing to try and help if I can.  I have posted multiple times on multiple threads that businesses I work with are successfully collecting new reviews as long as they aren't heavily soliciting them.  I've also found that reviews left from mobile devices at the business location tend to stick better.  This would make sense since it is hard to fabricate a review that way.  I would recommend you use that approach when gathering new reviews and you might have a better experience.
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 3:55 PM
EXACTLY!  Same story here.  I have well over 100 Angie's List Reviews.  Only 2 are negative.  I had 31 Google Reviews with one negative and now I have 2 reviews with the top one being terrible.  No one has any sense of urgency at Google and meanwhile, your potential patients who don't check you out on the Dentist rating site and only see you on Google are calling another dentist.  I can't get why anyone on this forum sticks up for Google.  Wishing you the best in resolving your issues and I am SO sympathetic to your pain.  
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 4:19 PM
Hey Joy,

I appreciate what you are saying.  I truly do.  The fact is that I am spending money to figure all of this out and at the same time losing money with my Google adwords campaigns.  I can see by looking at your profile that this is what you do and you are building up your status as a contributor which helps you in your business.  What I am doing right now at night after my business has closed is just spending more time trying to read between the lines and decipher the all mighty code.  I don't have that time.  I am a small business owner with real money going out the window here.   I have done everything by the book and I am being punished.  As to your comment about the ultimate customer being the users and not the business owners, you are opening an argument for "which comes first? the chicken or the egg?"  Google is a business.  They exist to make money.  They make money by charging business owners to advertise.  They can charge more because they do a good job delivering results to the people who are my potential customers.  I, the small business owner, am the customer.  Ask the CEO at Google who pays the bills.  Not trying to be smart here - just making a point from the perspective of someone who owns a business.  Google is not a charity who puts all of this stuff out there out of the goodness of it's heart.  
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/12/12 4:24 PM
@Dr Kurt,

I was able to find some of your reviews and here are some things I noticed. Obviously I can't get the reviews back for you, but maybe this will help you know what to avoid in the future.

October 17 - https://plus.google.com/114745748589449060302/about - the only review she left is for you.
August 21 + August 29 - https://plus.google.com/101157256944613390372/posts?banner=pwa - seems odd that he reviewed you on 2 different dates and the reviews are different.  I wouldn't classify this as normal user behavior so it might have triggered the filter.
August 27 - https://plus.google.com/u/0/113008017508645060442/posts - this one is pretty clearly fake.  They share the same last name as you and the original review says "check out the reviews on http://www.thefutureofdentistry.com/reviews.html.  Real customers don't post like that.  Also, having a URL in the review would have definitely got it filtered.  This person also edited the review later in the day.  That seems odd
December 8 - https://plus.google.com/u/0/101359884871886913591/posts - the person posted the review and then went and put in the extra effort to say thanks again by commenting on his own post.  Not sure if this is usual behavior or not.
October 11 - https://plus.google.com/115823594574780828305/posts - "Dr K" is repeated a lot.  Could possibly be a spam trigger.  I've seen other similar examples.




Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/12/12 4:36 PM
Scott - that's why I recommended you post a link to your listing so that I, along with others, can try and help instead of you trying to figure it out.  That's what the top contributors on this forum are for  We deal with this stuff every day on the forums so it might be easier for me to spot patterns since I'm used to looking at them. Some of us (not all) do this as our business as well like you mentioned.  

I do stick by my comment but I don't want to start a debate :)  I'd rather stay on topic about the particular issue at hand.

(unknown) 12/12/12 4:54 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 4:59 PM
Thank you for the offer.  The only problem is that you can't get the reviews back even if you find them so I really don't want to waste any more time on something that gets me nothing.  Secondly, when a customer wants to leave me a review, they don't know not to say my business name or put my URL in the review or call me by name or ....on and on and on.  Are we now going to have to coach our customers on what not to do?  Google thinks it can build a robot to predict human behavior and mark it as "spammy" and that's insane.  To your comment to Dr K about the review saying "Dr K", there is nothing strange about that at all.  You probably know who your dentist is and would naturally write his/her name if you wanted to say something nice and especially if you wanted to say something not so nice.  Another where you say that she only left one review and that's strange.  That's not strange.  Think older lady who took time to figure this out because she wanted to say something nice but rarely uses a computer or maybe it was the first of more to come.  2 reviews on different dates were most likely a stab at figuring this mess out.  Lastly, you can't get the one negative review off of the page which is from the crazy man who didn't even buy anything from me  and would not take my phone call when I tried to help make things "right."  He just thought we were too expensive so he scalded me on Google.  I also responded to every review and still do to every review I find on any site.  Again, I am here trying to make a case for the wrongful treatment of it's customers by Google.  If I ran my business this way, I would be on the news and in front of the BBB all the time.  I appreciate your attempt to help but I am past that and just really upset at this point.  I could have taken an unemployed person off of the street this year with the money I wasted and that's just not right.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/12/12 4:59 PM
@Dr Kurt,

I'm looking into your situation even more and I thought it would be helpful for every user on this thread to see the types of patterns that Google might see.

That review from Jonathan Lang that was left October 11 of this year has the exact same wording as this review left for you on Yellowpages.com over 2 years ago - http://www.yellowpages.com/grafton-wi/mip/kurt-r-kwiatkowski-dds-sc-461711504

The review from Robert Kaye on December 8 (just a couple days ago) is the same text as a review left on Mojopages for you 2 years ago - http://www.mojopages.com/biz/kurt-r-kwiatkowski-dds-sc/grafton/wi/53024/39149844

The first 2 I posted actually show on your listing fine (the one from October 17 by Jamie Brace and August 21+29 from Todd Madole.

So the 3 that I found that are filtered all have very obvious reasons (they are exact wording from 2 years ago or written by someone associated with your company).
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/12/12 5:02 PM
Scott,

The repetition thing was a theory but I just posted again and that review actually shows just fine and the 3 that are filtered have very obvious reasons. I'll stop replying to you since you clearly don't want my help.
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/12/12 5:30 PM
When you say that you just posted it again, do you mean that you can find filtered reviews and re-post them or are you referring to reviews that you are writing?  If you can make them reappear  then I absolutely want your help. 
Re: Reviews from my customers are not showing up on my Google Places listing Dr.Kurt 12/12/12 6:00 PM
Joy,

Thanks....here is the scoop. A number of patients i could recall were asked to repost their review..he must have copied a previous review?

Robert, Jonathan, Todd, etc are legit patients. They had posted reviews to google as well as numerous others. Here is the question....why are 3 negatives posted by " a google user" on the site when all the legit " google users" are gone? If the patients didn't do the google + conversion and make the reviews public, how would the negatives who also didn't make their reviews public, show?

Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 12/12/12 6:15 PM
@Joy
 
Yeah - sign us up for the re-post of the filter reviews.  Like Scott we have almost 100 Angies List reviews (the only real review site - but consumers have to pay to belong) and not to mention we won the Angies List Service Award 3rd year straight today!!!  Most of our reviews on Angies LIst mention our company name or names of our employee so what you are saying that is "spam?"  and these people who pay Angies List $7 a month are writing fake reviews.  You are a nut job.  Since you own a business and want your "Elite"  (Yelp term) status here is a puzzle to crack, and I dare you to figure it out.
 
In May 2012 our business was removed from Google Places with almost 70 reviews, a couple bad but for the most part 95% 5 star.  The reason we were given by Christian and Dane (don't know if these so called Google Places Team members exist) is because our business is in a residential neighborhood, based on the Maps photo.  To be exact a house that we inherited and because of it's location to a major HWY we turned it into our shop/office.  The picture of our house/business on Google Maps at the time they removed it had one of our plumbing trucks parked in front of it.  We were also told that we did not "hide" our address - no one from Google called, emailed or notified us in any manner that it was going to be an issue.  None the less it took until September 2012 to get back on what is now Google+  None of our content in our Places account carried over nor did our reviews and most importantly we lost our first page placement for our category.  Unlike our competitors who have photos and the owners message and can make changes we can not. 
 
Anyway here is our Google+Local or whatever the "F" they call themselves. 
 
BTW - the one review is from a Google Gmail account I made up to do a test.  And BTW the one bad review we have on Yelp was duplicated by the same client on our Google Places page before they removed our business from Places in May.  In addition a client called a week or so ago and asked for the name of the plumber that worked at his house.  A day later I recieved a review notification from Yelp from that client (they filtered it) and he also posted the same review on Citysearch.  Hence the same review on duplicate sites can and does happen, sorry.
 
Joy, tell me what is spammy about our page and why none of the changes we are making through our Google Places Dashboard are not showing up on Google+ Local  ----- Places/Local/+ way to complicated.
 
BTW -  Yelp is operating at a loss because of their filter.  I know longer pay for AdWords and the last time Yelp called I told the Yelp rep assigned to us to get rid of the filter or stop calling - he stopped calling and a week later another 20+ reviews were filtered.  Google designed this filter just like Yelp designed theirs,  appearently they want to go out of business like Yelp will be within the next 2 years.
 
Get back to me Joy.
 
Thanks
Re: Reviews from my customers are not showing up on my Google Places listing techdudester 12/12/12 6:50 PM
It's mighty nice to see this thing finally heating up to a crescendo. The BBB info was great. My latest news is that I dropped from 4 to 11 this week in Local/Maps for my primary keywords. On the other hand, my girl's listing (which I created for her), after being completely dropped for over SIX MONTHS went back to number 1 for her keywords. She has one review and it's from Yahoo. Her other Google reviews are gone but her phone is ringing off the hook! Welcome to Google crapshoot.
Re: Reviews from my customers are not showing up on my Google Places listing Christian Goddard 12/12/12 10:34 PM
Believe or not, the self-serve, free service factor is met with indifference by the BBB.  The complaints are processed and submitted to Google.  Google has a low grade with the non-for-profit consumer advocacy entity.  Why they give little consideration to the free service issue, may be a consequence of the detrimental effect the Google services have on other businesses.  It is equally possible the moral conundrum you propose is only a consideration of agencies which deal strictly in matters of law such as Attorney General Consumer Protection services, and not the BBB. 
 
Google has finally responded, and the matter appears resolved.  Additional reviews have posted and they have remained in place for 48 hours.  As of right now, the issue is resolved.  We had a lawyer investigating additional possibilities, such as regulations pertaining to the responsiveness of publicly traded companies, etc, should this have not occurred.  I am glad it appears to be resolved amicably.
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Bauer 12/12/12 11:42 PM
We also have had ONE Google Review from the past few days show up.
 
All others are gone, I can see them on the individuals' pages who did the reviews, but they do not show up on the actual business page.
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 12/12/12 11:50 PM
Re: Reviews from my customers are not showing up on my Google Places listing Jeff Culkin 12/13/12 8:48 AM
Earlier I saw someone's suggestion to post on Google's own places page. I did this, complaining about reviews not being posted, I also complained about how plumbers merchants/ plumbing stores came top of the searches when people are actually looking for plumbers not their suppliers (I am a plumbing and gas engineer). A week later (a few days ago) Google phoned me! But they just wanted to very my address, which I've never changed, and has always been my real life address. Later I checked my listing and it had disappeared, all I can find is "this location is not currently supported", no response to email. I find it hard to believe I've been taken down for complaining but cannot find another explanation. So frustration evolves into despair? 

My Goolge review;
Google
1600 Amphitheatre Parkway, Mountain View, CA 94043, United States
 
reviewed a week ago
Quality Poor - Fair
Experience using Google products has been overall good but I've been very disappointed with the reviews process and the overall places, and business page mess. My customers tell me they've left reviews but they never show up, also how places rank in a search seems to make no sense plumbers merchants always rank higher than plumbers when you search for plumbers. Local people cannot find my business only my suppliers.
Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 12/13/12 10:36 AM
Wow, so much going on.  I really ought to write this up in a coherent way, but I'll leave the blogging to Linda and Mike. and just address the points as I think of them.

1. Google claiming that the review filters are behaving as designed is hardly a cover up.  It may be a form of denial (why yes I did mean to fall flat on my tail); but I don't think they are covering anything up.  They acknowledged their error with the other recent fiasco, removing businesses from the index and not being able to reinstate them.  With reviews they are just saying the they find the current level of false positives acceptable.

    I report a number of the cases of missing reviews to Google as examples of where I think there review filters are being overly aggressive.  I don't get any direct feedback on specific cases, but they do tell me that most of the cases I, the other TCs, and Jade and Abby report to them are review spam.
     Dr. Kurt, have you worked with a reputation management company or done any direct activity to encourage or solicit reviews from your patients?  Google defines most such things as review spam and tries to identify it so the reviews can be filtered out.

    I'm not a big fan of the way the review spam filters are working.  I see too many businesses with all or their positive reviews gone, all of their negative reviews missing, and unable to respond to reviews.  Unfortunately, I can't do anything but complain, because I don't have an alternative to propose.

    That said...

2. It is Google's website and they have every right to decide what content should appear on it.  They can show some businesses and not show others.   They can show addresses for some types of businesses and not for others.  They can choose which reviews they want to show and which they don't.  On what grounds could any of us take them to court for such activity?

3.  Google has attempted to put a firewall between their search results and the advertising they sell around it.  Yes the must make money, which they do by selling advertising.  But in order to do so successfully they must create a search engine people will use.  They believe that the best way to do this is to focus the search engine on helping the searcher and to combat efforts by the people and things being searched on to manipulate those results.

4. There is no reason to expect Yelp's or CitySearch's spam filters to behave like Google's. So citing a review appearing on another site as evidence that is not spam is a specious argument.
Re: Reviews from my customers are not showing up on my Google Places listing Scott Kale 12/13/12 11:27 AM
Jim,

Let's say you have a business located in a mall.  You have a great store location that lots of people walk by each day and the mall owner says that as long as your customers are happy, you pay the rent and promote your business like we say to, you will remain in the location.  You happily go about building your business in the mall and things are going great.  In fact the mall has installed these big LED signs above all store that show comments from all of your customers.  Your customers love you and your products and service and you take great pride in that.  Business is growing and you are now expanding your space in the mall.  In fact now the mall store is becoming a high percentage of your overall sales (you have other locations in other retail markets).  One day the mall decides that it is going to try something to keep the bad guys from posting on LED signs to make you look good because they caught someone doing it at the other end of the mall and it was not playing fair.  The next day, your sign has no stars or has a big red frowney face and one comment continues to scroll across the sign.  It says "Jim Jaggers is a crook!  He tried to rip me off!!!  Be aware of this store and go down the hall to Joy's Store because it is much better.  Do Not Go In This Store!!!!  They Suck!"  Suddenly, your business is losing ground.  There are many competitors in the same area of the mall and people are simply walking past you and into their door.  Your loyal customers try to help by posting on the sign but the mall is stopping them from showing up.  You call the Mall Management and ask for help.  They don't return your calls.  You email them for help, they don't return your email.  You try everything.  You hire people to help but meanwhile your sales are going down, your rent is still due and you have just closed one of your locations to focus more on the awesome mall store expansion.  The mall posts a sign on the door of the management office and says our new filter for the LED signs is a little aggressive but we will get it fixed some day.  Meanwhile, please read this book.  This goes on for 6 months and your sales continue to drop.  The mall has now moved you to the back door location near the janitor's closet on the third floor where no one goes.  Every day that goes by is more lost money.  You could close your doors and leave but you have so much invested that it is too hard to do.

Now let me ask you this Jim...Do you have any grounds for a lawsuit?  Do you have a right to be pissed and demand that the mall fix the signs?  Do you have a right to plead your case and have your reviews looked at by a human to truly determine if they are legitimate?  I don't think that the Pro Google SEO experts on this forum really truly understand what it is like to see this happen and to lose REAL MONEY.  You drank the Koolaid and can't see the forest for the trees.  Does this make sense?  I sure hope so because I am not giving up and will continue to debate with anyone willing.  I run a multi million dollar operation have seen real dollar affects on my business and get ZERO response from the gods and Google.  
Re: Reviews from my customers are not showing up on my Google Places listing Digital+ 12/13/12 11:40 AM
I'm chiming in for the first time. I agree with everyone that what Google has been doing to reviews is wacked and screwing with businesses reputation and earning capabilities --- some much more so than others.

But -- seriously -- Places, + Local is FREE!!!!! Why in crap would Google spend energy, time and money on a FREE service? As a business owner you will not dedicate as much time, money and energy to a free service as you would a paying service. If you did you would be out of business. So understand why Google doesn't care much about our complaints nor spends any resources o this issue.

BUT, if Google starts to see that screwing with businesses reviews on Places/+ Local affects their revenue stream(s), i.e. businesses stop adwords campaigns SOLELY because reviews are screwed up on places THEN maybe they will think these reviews complaints are important enough for them to fix. But until they see a correlation between revenue stream and places reviews screwed up they just have no real reason to spend much energy on this issue and we -- looking at it objectively instead of emotionally -- can't expect them to do so.
Re: Reviews from my customers are not showing up on my Google Places listing Mark Weber 12/13/12 11:42 AM
@jim.jaggers, I agree with your points. Well said. Fortunately we have people like you out there who are both the Voice of Reason and wiling to help others at of the goodness of your heart.

Would you be so kind as to check a review for me? It was written by a client who I sold a beachfront condo to last summer. It was my biggest sale to date so it would be nice to have the review show up. He mentioned my company twice and other things so maybe that's why it's stuck in limbo.

Sometimes when I'm logged into Google and go to my G+ Company listing I see a little blue line that says "John Wilson Rated it Excellent" but his review never shows publicly. It's being filtered out or maybe he hasn't set it publicly. He says he set it public.

My places profile is https://plus.google.com/112294948139805350800/about and the reviewer's is John Wilson  https://plus.google.com/u/0/114000051947611419796/posts 

John says he can see it when he logs into Google. This is what he emailed to me as he sees it, "John Wilson (You) reviewed in the last week

Quality 3 / 3

Mark Weber, the owner of White Sands Realty, was a great help in locating and negotiating for our beautiful new condo at Moraya Bay, that is directly on the beach. We knew we wanted a second home in Naples and Mark, a life time resident of Naples, was able to insure that we purchased in a premier, friendly, beach community. Mark did not stop with simply finding a home for us, he assisted with every step, including finding us a local attorney, decorators, and even looking for a dog sitter! We highly recommend Mark and his team of experts at White Sands Realty to anyone looking for real estate on the beach or anywhere in Naples. Parterning with Mark you can be assured of the financial stability of your investment. Sincerely, John & Twyla Wilson"

Any help would be greatly appreciated. Thank you, Mark

Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/13/12 12:07 PM
Hey Mark,

I know you asked Jim the question, but I think I might know the answer.  When I go to your page, I can see all the reviews you wrote because you have made them public.  When I go to John's page, I don't see his.  If a review is filtered, it won't show up on the business page (https://plus.google.com/115557942037312156952/about) but it will show up on the user's page, unless they have not made the review public.  Since I can't see the review at all even on John's page, it tells me the review isn't public.

Look at the difference:



Re: Reviews from my customers are not showing up on my Google Places listing jim.jaggers 12/13/12 12:12 PM
Re your analogy.  Yes, the landlord typically has the right to do whatever he wants with the common areas and, lease agreements aside, to choose which space he is willing to rent to you.  So, I don't see where a suit might be buried in that analogy.

I too am a small business owner (much smaller than you).  I picked up this hobby when one of my location's business listings was showing incorrect hours and I couldn't figure out how to correct them.  Google search is an important marketing tool for my businesses; but I can't rely on that as my primary marketing strategy any more than I can any other single channel.  Marketing is a game of numbers.  Sometimes my locations rank well and sometimes they don't.  One month a coupon in a periodical gets lots of responses and the next almost none.  Marketing is crazy tough, but I don't expect Google to guarantee any results for me.

And I did drink the kool-aid.  I work with data for a living and I am astounded by the volume of data Google processes and the quality of the results it returns for searches.

I am also an active critic of their current review spam policies and have had the opportunity to share my opinion at senior levels in Google.  Our opinions are know by them, but they don't share there strategies with us.  If their review policy truly is wrong-headed, then the competition is only a click away and someone else will step up to take their place.  If they are moving in a direction that will further engage searchers with the Google search engine, then they will continue to dominate.

If you feel Google is not returning the most useful search results, then vote with your fingers and use another search engine.
Re: Reviews from my customers are not showing up on my Google Places listing Mark Weber 12/13/12 12:57 PM
Thanks Joy. How do I tell him how he can choose to make it Public in the simplest way possible? I tried going into my reviews and there isn't even a way to make them "Private." It says "Your review will be posted publicly on the web, under Mark WeberWhy?" at the bottom of all my reviews.




(unknown) 12/13/12 12:58 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/13/12 1:18 PM
Check out Keenan's screenshots in this thread > https://productforums.google.com/d/topic/business/OKA8RYQv9e0/discussion
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 12/13/12 4:34 PM
Digital+ I understand a business invests time/money/resources on the products with the highest profit margins. I also agree that it doesn't matter how severe the issues are with one of their products, until it affects revenue it isn't even on the radar.

That said, based on your "hey it's FREE, you should understand getting the same amount of support that comes with anything someone is handing out free" tells me you either don't own/manage a business (at least one affected), or don't advertise on Google. I have spent years doing everything to grow my business. As I said before, I'd say less then 2% of my clients will decide to go to review my business. After realizing they have to joining Google+, almost all of them will stop there. The great reviews I had took a lot of time, and they have brought me more than a few clients that would've probably clicked a few more links before picking any one of them. Majority of business in my field in this city have 0 reviews, and I'm not saying they determine 100% of choices, but they set me apart.  I lost them all except for one, which reviews an area I haven't practiced in for years.

That was a major issue in my mind. But clearly it was an error or mistake or something and luckily for me I spend a lot of money advertising with the company. In fact I can open my ad website and refresh it every hour to see how much more money I just paid them as a customer. I called them up, and after years of business and payment after payment I have essentially been told over a period of 4 months to go f*ck myself. There is no one to speak to, and I mean that literally, and my only recourse is to post on a forum, one that isn't read or monitored by the company.

I consider these services to be related to my payments to Google. They are "free", but here is a list of Google products: http://en.wikipedia.org/wiki/List_of_Google_products. They all add value to their entire operation. The majority are "free" but each new service drives more/new people to their "product", which means more ad $. It's one of the many ways to increase profit margin, the goal of every business.


Services

If you sell a product, you can improve profit margins by offering services along with the product.

Sorry for the incoherent rant, but as a business owner I am beyond frustrated, and I can hear the same if most of the posts. I read every post that comes through in this thread in hopes some progress is ever made. Think about that for a second and it's almost hilarious. A massive corporation has serious issues affecting real business, and real people, and real customers, and were all directed here where we will continue discussing specific posts and make up reasons why it may have been deleted and then bitch about the algorithm some more, and then repeat.

From an article I read. And this is why they will never answer to anyone. From a Google exec: Mayer, for her part, was even less forthcoming. In an off the record phone conversation she said “Screw the webspam team,” and “It’s not like people are going to start using Bing.”

In a recent search for help I did find the following article. It made me laugh pretty hard. Your review algorithm removes the actual Google service/product it works for as spam. For at least a second they realized what hundreds of thousands of business got dealt, but they can just re-add theirs. Must be nice.

I




Google Inadvertently Classifies Google Places As A "Content Farm" And Removes From Search Index

Michael Arrington

Thursday, March 31st, 2011

Power struggles within Google’s executie team, which have been brewing since the announcement of long time CEO Eric Schmidt’s departure, are apparently bubbling up to the surface.

Case in point: In an extraordinary move to illustrate its independence, say sources, the Google webspam team actually classified Google Places as spam and a content farm, and temporarily removed it from search results.

Rewind to February 24, when Google announced major revisions to its search algorithms to reduce the amount of “content farm” and other low quality content appearing in Google search results. Google specifically targeted “sites that copy others’ content and sites with low levels of original content.” See for example, a blog post by Matt Cutts, who leads Google’s webspam team, here.



Re: Reviews from my customers are not showing up on my Google Places listing Digital+ 12/13/12 4:53 PM
Sorry to burst your assumption, but I am a business owner, and have been either a business owner or self employed for 30 years+. What I said about adwords and stopping your campaign does feed into exactly what you are stating about them being connected. The problem is Google doesn't see the connection and never will until it hits their revenues and the reduction is solely based on the review screwing on their adword customer's places listings. They'll realize this when they call the advertisers that stop and all they ever hear is I stopped because you keeping efing up the perfectly good legit reviews that people post on my places listing". Then the FREE because worth servicing because it DOES AFFECT revenue. That is the ONLY way I think Google will ever give a crap about our complaints. And with regards to a lawsuit, how can you hold any service liable when the service is free?
Re: Reviews from my customers are not showing up on my Google Places listing Paula 12/13/12 6:03 PM
My reviews aren't showing either from my patients and there is nothing wrong with them. It's hard enough to get patients to write reviews and when Google blocks them, it makes Google + useless for me. It then becomes "Google -".

My place pages are: 


and


Please fix this Google!!!
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 12/13/12 11:06 PM
One last thing. Google has set up Places to operate at no expense. No customer service or support and software making your decisions. I am all for the use of an algorithm by these companies for this sort of thing. But it is no secret algorithms have glaring flaws and create separate issues.

Why not charge a business $10 a YEAR to list there, or if not to list there but to receive support if needed?  Google basically has taken the position that their algorithm functions with the accuracy of a human being reviewing every single one, and that all of the problems like this one are on our end. (If I hear "it's too spammy" again I may lose it)  There are roughly 8 million businesses listed as of a year ago. $10 bucks a year by them and there is $80 million for what amounts to basic customer service. Why not instead say we use software to try and make decisions as accurately as possible, but in the instances there are errors you have someone to report them to, or at the very least one person taking calls, which is one more than they have now.

Another rant, but if it's all about not providing resources for something that brings no direct funds in, then set what amounts to a minimal fee so that there is support.
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/13/12 11:53 PM
Because you are not the end user.  The end users pay the bills through clicks.  The end users come to Maps and Places instead of the many paid business directories because they trust that Google's products are unbiased.

If you pay, then you expect things from Google, and the end user no longer can accept that the results are uninfluenced.  And if the end user leaves, then no money is made by anyone.  Admit it, you're hear because of the masses of users Google is an expert at collecting.  If the customers for the product didn't exist, you wouldn't care about your listing or your reviews.

Also when someone does try to game the system and gets filtered, they then demand support too.  And when they get told no, they demand a supervisor.  And when the supervisor says no, they go to corporate.  That costs a lot more than $10.

And finally, to address why they use software instead of humans... because that's the business Google is in!  It's what they have done from day 1, and it's worked very, very well.  It is the only cost effective way of producing the best results.  Once you reach a certain level of precision, there is diminishing returns on getting it more precise.  Other companies have tried other methods, including humans; Google is the one that both produced the best results and made money, all from using computer algorithms to crunch data.

Google is essentially saying that you can claim your listing if you'd like to be a silent partner in this operation.

It's the same as Search.  You can't pay for support in getting listed there or for any other issues.  The end users know the results are not perfect; but they both trust them to be unbiased and they also find them to be the most accurate.  This model has made Google the biggest search company out there, so it's not something they think they need to change.
Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 12/14/12 12:21 AM
I appreciate the response. I was looking at some of those things a little differently but get your points. But as far as end users leaving if they thought certain aspects were no longer uninfluenced - what about someone who is looking for a product or company and relys on the reviews. They want to hear actual comments from people who have had experience, good or bad. Now they can no longer have any faith in how the reviews portray a business. The reputable business could have had all of their postives removed and two negatives one remaining, and a terrible company could have a couple fake positive reviews that made it through. No reason to even offer reviews at all.
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/14/12 1:19 AM
Again, diminishing returns on getting it more precise that it is.  Just like the public accepts that search is not perfect, they don't expect the reviews to be perfect.  (They may wish for it, but they have to accept that no one has a perfect system).  So they will go to the site that seems to be both unbiased and the most useful.

And by and large they can have faith in Google's reviews; only a small portion of reviews are filtered.  This has impacted the people in this thread, but there a millions of unaffected businesses.  Among the competition there are sites that have not filtered a single legit review; but those sites have also not filtered out the spam.  The users are not interested in those sites.

Remember too that a department will have a budget, just like any major business does for it's departments.  They will have a certain number of engineers who can do so much work a year.  A certain number of those will be devoted to the review system.  While they will be constantly trying to improve things, they can only do so much.  And at the same time they need to be adding innovations to attract new end users.  So they are limited in how much they can improve the product each month/quarter/year.

The manager could go to his bosses and, to make up a number, say "We're at 93% accuracy.  To get more precise will be tough.  If you double my engineers, I can get it up to 95%."  And that there is where diminishing returns comes in.  The difference will not be noticed much by the end users, so really how many more clicks will doubling the staff produce?"

I'm not being a fan of the system here; I think it sucks that anyone is affected; but I'm trying to be realistic about why it happens.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/14/12 2:23 AM
@Joy

When you click on the blue Write a review button on a search result Google+ page and fill in the first page it is by default shared on future search result Google+ pages for the reviewed business.  Unless it triggers googles spam filter when the review will show in the reviewers Profile - Posts but NOT in their Local - Your Places - # Reviews list where it has to be to show in search.

The second screen shown is just about how you want to share your Profile Post in social NOT in search.

I did a few test reviews on a search result Google+ page and its does default to Public in search from the first screen.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/14/12 2:34 AM
@Mark

See All Naples FL real estate for sale & top Naples Realtors. Search for All homes and condos for sale including luxury homes & foreclosures. White Sands Realty is A+ Rated by Better Business Bureau.
This has location spam and if you waste space, you clearly want to be a keyword source, by repeating the business name it can only be first and an exact copy.  I do not bother as it does no good.
Writing a proper description following googles advice can help with ranking.

Also I see you have no reviews showing less than 4 months old which is an indicator google see spam somewhere, review history or web content.
Re: Reviews from my customers are not showing up on my Google Places listing Jeff Culkin 12/14/12 8:48 AM
Originally I was complaining about reviews not showing up though two good ones did post. Now my whole places listing has disappeared. Does anyone have any suggestions as to what I can do to get it back or why Google may have taken it down, is it likely to come back or can I make a new one, and I suppose if it does come back I'll lose the reviews I did have.
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 12/14/12 3:03 PM
@ JoyHawkins

If you are really willing to help, then please do. I have been consistently loosing LEGITIMATE reviews over the last several months. Also, I was wondering if a customer had brought in a computer for repairs (we are a computer repair shop) and we of course connect their computer on the internet with our IP, if it would make a difference when they post a review from their house with their IP. The only way I could see this making a difference is if they were currently auto-logged into their gmail account and as soon as we opened their browser their email or similar was already up.


https://plus.google.com/108892729622173173093/about?hl=en

Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/14/12 4:47 PM
@Jeff - We should be able to help, but your new issue will get lost in this thread.  Please start a new thread ASAP, and answer all the questions asked in the first post.  It will also be helpful if you could take a screenshot of the Edit page for your listing, so we can see how you filled in each blank.  Most people have guideline violations that we can spot and advise upon.

@ Dr. McKay - When I do a search of G+ posts for your company name, I can't find anything recent beyond a single check-in.  Can I ask how you know of the reviews?  Did they appear at one time?  Did you have a review station?  Were you soliciting them?  And do you have the G+ profiles of some of the people that left the reviews?
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 12/14/12 6:24 PM
@Jeff and @Flash
 
Re-read Jeff's prior post.  Jeff is your business operated from what Google would determine to be your residence/home and is your address hidden in your dashboard. If you do not have your address hidden is it possible Google "flagged" your listing when you wrote the review and removed it.  Flash tried helping us last summer when this happened to us.  I flagged a review and at that point it put our listing in "pending review status." We went from pending to deleted.  We are now back up (took us until October) but lost our top places placement and all our reviews.  We do not live at our business' physical registered location, it is our office, we store material and equiptment and park our trucks there.  We actually live in another state.  Appearently Google said this business location looks like a house so it must be a "home based business" and deleted us. Good luck Jeff.
Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 12/14/12 9:14 PM
Thanks Nick.  Jeff, if you hand't hidden your address and that answers the question, I guess we're done.  But if you need details as to what to do next or if the issue is something else; please start a new thread.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/15/12 2:01 AM
@Dr Rodney

“The PC Exchange is your local computer repair shop servicing all desktop and laptop computers to include Macs. We also repair Apple iPhones and iPods as well as Blackberrys an Android smart phones.”

I do not know if it matters but you have 'Pc' in the name.  The rule on repeating names in the description is that they must be first and an exact match.  Personally I would not waste valuable space repeating the name.

Normally brand names should not go in the description and certainly the categories.
Normally I put them in the Additional Details to be safe.

Can you see yourself for this search: computer repair in Jacksonville, NC 28546 United States‎
Or for any category.
If the entry is Active and cannot be found for your zip code then a quiet rejection possibility.

Well you certainly have recent reviews not showing which indicates a take down for spam, in your web presence or for a bump of reviews in the past.

I have tried a test review which shows.  I seem to have reviewer trust.
Good and Very Good showed but Excellent only shows for me. And then my review disappeared.
That means a de-rank for your spam it appears.

I would make a proper English description. One sentence mentioning the primary category in a proper English sentence with some real meaning. An one as a 'call to action'.
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 12/15/12 6:43 AM
 @Flash

I am not sure what you  mean by "can't find anything recent beyond a single check-in"? I know of the reviews because I keep and eye on the reviews weekly to make sure that my competition is not posting fake reviews again. At one time I had about 37 reviews (or more since many of them did not post at all -customers told me). I do not have a review station and I do not blast emails for reviews. If a customer mentions that they would like to leave a review or that they would refer us, we then ask them to leave one of us on Google and they do it themselves from their own home.  No I do not have the profiles of anyone that left reviews.

@SQL
I had to make PC into Pc because at one time it was supposibly considered spam. Otherwise, I would keep it at PC. As for the description, considering that the brand names are specific to the type of hardware we work on, we will not be getting rid of that. If I felt that they were not as important, then I would have put them in additional details. I have no problems with being found, that is not the issue at all. People find my G+ listing for computer repair and iPhone repair every day which are the two main categories I want to be found in. So trust me, being found is not an issue at all. No offense, but you have not really told me anything useful. I already know that these reviews are being taken down for so called spam because "OMG, someone said that our business was good, great even excellent!!!!" What an amazing piece of crap. As for my description, it is fine and it has nothing to do with the reviews and I am getting plenty of exposure. Again, that is not the problem, the problem is that we are losing reviews, just like everyone else.

Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 12/15/12 6:56 AM
I will say this. I just looked over the reviews and the one negative reviews that was fake is now gone --for now. So I have to thank Google for that. Unfortunately, it also got rid of my response to my other legitimate bad review, which I Imagine I have to repost.
Re: Reviews from my customers are not showing up on my Google Places listing another frustrated business owner 12/16/12 5:45 AM
I have had the exact issue at my dental practice where one bad review (not justified however) was posted but many of my good patient's good reviews are not posted. Really affecting the business. Google should be more responsible and sensitive to the issues of small business.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/17/12 7:42 AM
@ Dr. McKay - you mentioned you lost a response?  So you had a review response showing and then it disappeared?  I found this normally happens when your listing is claimed in more than 1 account. I would contact Google support via this troubleshooter > http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs (select the first option about listing data) and ask Google if any other users have control over your listing other than you.  I would tell them your review responses aren't sticking.
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 12/17/12 7:48 AM
@JoyHawkins

I lost a response, but that is the very least of my concerns. I am smart enough to save the response on my computer just in case. I am more concerned about the lost reviews.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/17/12 7:54 AM
I can't find any of your filtered reviews.  Some times I can see them on the person's profile on G+ but I searched and can't find any of yours so I can't troubleshoot why they might have disappeared.
Re: Reviews from my customers are not showing up on my Google Places listing Sam TheCarpetMan 12/21/12 11:33 AM
I'm having the same issue... It's ridiculous.  I can not seem to get any answers from anyone.  Were you able to get an answer or a solution??

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/21/12 3:10 PM
@Joy

The following is wrong having seen an example and its the users Posts not the reviewers Posts for the user:-----
"There are reports of users having two sources of reviews in search which may be an engineer trying to overcome the loss of reviews on the Local - Your Places - # Reviews list by pulling them from the Posts as well, but not de-duplicating the result.  If so why not put the Posts into the # Reviews list.

I think there may have been a bug for some time google are trying to overcome."-------

I have seen reviews in the reviewers Posts but not in the Local - Your Places - # Reviews list.

Are you saying people have left reviews via the blue Write a review button in a Google+ search result page do not have them in their Posts?

I have left review for all the first 16+ reviews I see at the top of this post.
The first poster noticed and I have deleted it.
Some may want to share the source +Profiles so we can see the reviews and where they are.

Re: Reviews from my customers are not showing up on my Google Places listing Dean Ingraham 12/29/12 2:34 PM
WOW!!!!! Thanks Google!!! Another 5 Reviews Gone!!!!

What is even more amazing is that these reviews are all old. Stuff that has been there for 1-3 years. Which is even better because that takes even more credibility away from us. At this rate, I will have to solicit reviews. Thanks Google. Your piece of crap algorithm is actually going to cause people to do the one thing you are supposedly trying to prevent.
Re: Reviews from my customers are not showing up on my Google Places listing Wall Doctors 12/30/12 8:19 AM
Hi Joy,

I read and article at SEOMOZ and was told you were the person to request information about.

This is the business. We had over 30 reviews from customers over the past 2 years and all of them were removed about 6+ months ago, even our listing went missing. It's back now, but only the first review we ever had is there. Can you see if they were filtered?

https://plus.google.com/112204088488266392903/about

Thank you!
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 12/30/12 2:32 PM
@Wall

Licensed and insured. Specialize in drywall repair, carpentry, wall covering, painting, stripping, repairs, basement finishing, deck building and home restoration.


And I would remove keyword stuffing everywhere else google can see, website, blog and web directories.

I have left a test review as all those here I have posted a review to it has taken.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 12/31/12 8:38 PM
@Wall - I can't find any of your filtered Google reviews but from what I can see on your other web reviews, it "appears" that you are using a service that posts reviews on people's behalf.  Basically what I normally find for tons of businesses that complain about losing reviews is that the same exact review they had on Google, happens to appear on 1 or 2 other sites around the web.  In your case, you have the exact same review left on both Yelp and Yahoo from December 5th:

I contacted Ken to remove mold from my master bathroom ceiling. When he arrived I noticed my bedroom also needed some help so he repaired both. I paid him a 1,000 for everything and felt it was a great price given how large both rooms were. I never felt pressured to hire him but I m glad I took a chance on him. I give him 5 stars.

Although it is possible for a customer to leave you the same exact review on multiple websites, it is extremely unlikely and it will most likely lead to Google filtering your reviews if you have a similar review posted on Google or even if they see that these patterns exist on other websites.  

The other thing I noticed about your reviews is that you collected a lot within the first week of December.  This also appears unnatural and probably led to your reviews being filtered.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 1/1/13 3:56 AM
@Joy

What remedial action does Wall need to take to get reviews showing again?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/1/13 5:58 AM
I wouldn't advise any business owner to take any action to attempt to get back filtered reviews.  If they somehow were able to convince the user to edit their review, I can't think it would help them because it would also appear unnatural.  I have yet to see any cases on this thread where the reviews weren't either collected in mass (tons left within a short time frame), duplicate content (same review posted on multiple sites), the use of an on-site review station, or the owner reviewing themselves.  If I did come across an example, I could escalate it to Google to look at. It is obviously possible since their algorithm isn't perfect.  I just haven't seen too many examples.

Also businesses that are following my advice (which is actually Google's advice) and are having customers leave them reviews from a mobile device are not having issues with reviews going missing.

Re: Reviews from my customers are not showing up on my Google Places listing computerwarriors 1/1/13 6:40 AM
@JOY and @SQL
I've posted on here about a month ago and was given suggestions that my listing may have been too "spammy" and that my pictures should not be logos in general.  I've removed a few pictures, changed my description, and reclaimed my listing so I can now respond to reviews.  I also don't really understand the criteria for spammy vs. not spammy from reading the posts here.  

One thing I know I have done that would have caused google to flag my account was that I had sent out an E-mail in the past asking for reviews and had multiple reviews within a week.  This was about 4 months ago and I will not do this again.

Is there a way for you to check and see if new reviews should start populating again?  I haven't been able to get a single positive review to show up for over 4 months now.


Thank you in advance for your assistance.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/1/13 8:19 AM
@ComputerWarriors - Spammy aspects of your listing itself (photos, description, title) have no impact on your review situation. Only the reviews themselves determine if they get filtered or not.  In your case, it looks like it wasn't just getting them in bulk that might have caused you issues. It also appears like the reviews weren't written by actual customers.  I noticed, like you said, that in August, you collected a larger-than-usual number of reviews.  One of these reviews on Yahoo (http://local.yahoo.com/info-73390826-computer-warriors-incorporated-wilmington) is a good example:

I found the Computer Warriors by chance, I didn’t expect much when I did a google search for tech support in Wilmington, NC but I saw their website and crossed my fingers and gave them a call.

This is often how SEO companies write reviews. They include a keyword in a review to help with the ranking for it. Real customers don't write reviews like that.  Also, if they did the search on Google, it makes no sense why they left you a review on Yahoo.  

What I'm unsure of is if there is some type of "status" that you get when you have fake-review patterns on your listing that keeps you from earning real, legit reviews in the future.  I'll ask Google about this to see if I can get more clarity.  It does look like one of your recent reviews which is not showing, seems legit (the one from this guy - https://plus.google.com/109281835325784901667/posts)
Re: Reviews from my customers are not showing up on my Google Places listing computerwarriors 1/1/13 8:28 AM
@Joy
Thanks for your response.  The review on Yahoo is actually legit, from ashleigh g. at a local company we service.  She mentioned she was happy with our service so I asked her to leave a review for us.  I sent her an email with a list of several places to review, one of which was yahoo.  since she had a yahoo account, it made it easy for her to review there.

I do agree her description is a little formal, but that is a legitimate review.  The one you mentioned that was filtered, from Jeff L., is legit too.  I have not paid any company for SEO assistance, all work has been done myself.

The negative review from sam brooks is not legitimate either.  if you google "sam brooks wilmington nc" you get a bunch of youtube videos from a competing computer repair firm.  A+ computer repair is this firm, and sam brooks is the pseudonym he uses for posting on youtube.  I would love to have this review filtered out and have flagged it multiple times.  Is this something that can be looked at as well?

I would love for my customers to be able to post positive reviews in the future, but I don't know what to tell someone when they are looking to review me.  Do you know if my account is still in a status where no positive reviews will post?  
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 1/1/13 8:53 AM
Hey Brian, you are actually pretty fortunate to find what you did about Sam Brooks. I would suggest reporting the reviews and post links to those youtube vidoes as well as anything else that might be incriminating. Personally, I would request that he get suspended from using Google+ for us business as well, but that is a long shot. Good luck man.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 1/1/13 9:38 AM
@Joy

I did not mean trying to recover old reviews which have gone but garnering new reviews.

Are you saying customers who leave the reviews on their own home computer will not see it?

Does it matter how the mobile is connected to the internet, via its own wireless service, the customers home wi-fi  or the reviewed businesses wi-fi?

After it appeared spammy content although prevalent was not a main issue I have been trying a few test reviews here from my laptop, 3 connections, and they all work so far. From a 3G connection, and two home wi-fis.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 1/1/13 9:43 AM
@computerwarriors

I have left you a little test review.

When going through this thread for the first time it looked like spammy content was a correlation.

However when I started leaving little test reviews they all took.

Google have said there is no marking or sandboxxing as my reviews prove.

It looks like fresh reviews, not in a detectable spam filter way, will take.  Low rate and independent.

One assumes a slew of old reviews taken down will not re-appear.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 1/1/13 10:23 AM
Jeffs review is not in his Local - Your Places - # Reviews list and that is where google are removing the link from to stop reviews showing at search time it seems:

So could the reviewer be marked?

Jeff has no reviews under a year old so is he a default 'new reviewer'?
Re: Reviews from my customers are not showing up on my Google Places listing computerwarriors 1/1/13 10:41 AM
@SQL - Thank you for testing the review - that at least lets me know that future reviews will hopefully work and my account should not be flagged from receiving positive reviews. 
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/1/13 11:03 AM
Leaving from a home computer should work too.  Most people when using a mobile device are using their own network. Unless it's a coffeeshop or something, people on their mobile devices probably wouldn't be connected to the business WiFi.  I would recommend the user keeps connected to their own 3G network so that it doesn't look like the business owner is leaving reviews for themselves (all coming from the same IP address).

Re: Reviews from my customers are not showing up on my Google Places listing Caltech Pools 1/2/13 8:36 AM
This is a very long thread and took a great deal of time from me. I'm responding and writing because my company has too lost ALL of its reviews, except for one of them which was posted last week. This transition to google+ has been a real headache to keep up with. I'm not technically inept, but it is a very confusing transition from what used to be a simple google places function to now having everything under google+. Google+ is confusing and not friendly.

I'm very disappointed that the reviews my company earned, were completely wiped out.  My reviews being wiped out as result of spam is unlikely as they have been acquired over time and are from legitimate customers.  I ask that someone please look into restoring these reviews.  Many of my customers tell us they opted to go with our company, because of the reviews they read.  Without these reviews, it hurts my business.  Please, anyone from Google, help.

- Thank you
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/2/13 9:44 AM
@CalTech Pools > no one on this forum can get your reviews back for you, but I have been able to identify patterns that are causing reviews to disappear so it might be helpful for you to know about these so that you don't use the same strategy in the future and continue to have reviews disappear.  If you want me to try and identify what might have caused them to disappear, you need to post a link to your listing.
Re: Reviews from my customers are not showing up on my Google Places listing Caltech Pools 1/2/13 10:03 AM
Hi @JoyHawkins, I think this is the right link: https://plus.google.com/106037270490202652747/about?gl=US&hl=en-US 
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/2/13 11:16 AM
@Caltech Pools > one of your reviews was posted on 3 different dates and was the only activity ever made from this Google user (https://plus.google.com/u/0/109381963573851681766/posts).  I would say that falls into the category of unusual behavior.  

Another one of your reviews was posted twice on the same date with no other activity from that user - https://plus.google.com/u/0/108081758659061217036/posts

If they were posted from the same location, that could be another reason for them not displaying.

On a completely different note, your business title is a violation of Google's guidelines.  You should change it to just "Caltech Pools" and get rid of the keywords.
Re: Reviews from my customers are not showing up on my Google Places listing RiverCityLaw 1/2/13 11:32 AM
@ JoyHawkins
 
Hi Joy, I've had a similar issue with losing reviews.  Here is the link https://plus.google.com/114286033232198773621/about?hl=en#114286033232198773621/about?hl=en
 
Do you think you could take a look for me please and see what happened to my reviews?  Thanks!
Re: Reviews from my customers are not showing up on my Google Places listing Caltech Pools 1/2/13 11:38 AM
I don't find your findings particularly suspicious to be honest. When I have to interface with google+, I have to do things 3 or 4 times before I figure it out. But, we had 8 or 9 reviews, maybe even more.  You're showing me 2 as of within the last 4 months.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/2/13 11:53 AM
@RiverCityLaw > I found 3 of the filtered reviews and there doesn't really appear to be much I can see from them that follow the patterns of the others I looked at.  I'll put it on a list to see if I can get anyone else to weigh in on it.  Also, you have a negative review on there that seems to violate Google's content policy (it calls you a d-bag which is probably not okay by Google's standards) so I escalated that to Google to see if they can remove it.

I think the filter is stricter for lawyers than other industries because the % of businesses in that industry that use bad review tactics is much higher.  I'm seeing this with dentists + car dealers as well.  This is just my opinion though. 

The one thing I did notice about 1 review was similar to the last one I looked at in the sense that the user posted for you and then went and reposted again 4 days later (https://plus.google.com/u/0/114846930884341024716/posts).  

Caltech Pools > although you might think this isn't suspicious, that is merely your opinion.  My opinion is that it is because people generally when they leave a review aren't going to go back in 4 days later and edit the review.  Users don't care about reviews nearly as much as business owners do which is why in tons of examples that I've seen, it appears that the business owner is closely guiding the reviewer and that is why the reviews are getting filtered.  You don't have to agree with me (it's okay to disagree) but I've looked at dozens of examples and I'm seeing this on a lot of them. So it's not a practice I would recommend if you want to avoid your reviews getting filtered.  
Re: Reviews from my customers are not showing up on my Google Places listing Caltech Pools 1/2/13 12:11 PM
@JoyHawkins, but we most definitely guide our customers on how to supply a review for us. Especially when they are praising us over the phone or via email right after we finish a job. We simply ask them to "write" a review on our places page. How else would they know to give us an online review? 

Perhaps I'm confused... it seems on one hand google encourages us as business owners to leverage its platform to improve our business, but then on the other hand, we get chastised for instructing our customers on how to leave a review? Actually, I really am confused. I have legitimate customers who left reviews for us, and now that it's been moved to google+, they're all considered spam. Something is not right.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/2/13 12:43 PM
I agree that the filter is way too strict and is filtering out legit reviews when it shouldn't.  So hopefully Google adjusts it.  In the meantime while we wait for that, I would recommend that you encourage people to leave you a review while at your location from their phone (using the Google Local app).  Do not have them connect to your internet.  In my experience this has been the best way to get reviews to stick.  I think the reason why they stick is because it is very difficult to create fake reviews from multiple phones while all actually at the same location.  In a way, I think the reviews from mobile devices are more trusted because it would be so hard to create fake ones this way.  

Another good practice that I would recommend is the one Mike references here (http://blumenthals.com/blog/2012/09/24/asking-for-reviews-post-apocalypse/).  

I would say that I think the mobile thing is the safest route to take because I've seen theories floating around that indicate that reviews are more likely to be filtered if they are left after a person clicks on a link to your listing vs searching it on Google (so instead of going to Google and looking up your business name, the person clicks on a link in an email you sent them).  I think there is some merit to this theory because Google doesn't seem to be a huge fan of solicited reviews.  
Re: Reviews from my customers are not showing up on my Google Places listing Cottman of Beaverton 1/2/13 1:10 PM
JoyHawkins,
 
I have a auto repair shop and have customers that insist they have posted reviews to my Places page but the last review that is showing up is 5 months ago.  Could you see if my newer customer reviews are in a filter like River City Law?  My Page link is https://plus.google.com/111533228922217320324/about?hl=en#111533228922217320324/about?hl=en. I also have a company website at http://www.cottmanofbeaverton.com/ that has a Google Places link for reviews.  I have been telling my customers to click on the link (which takes you to the Places page) and write a review. Are you saying they shouldn't get to the Places page through the link on my company webpage?
Re: Reviews from my customers are not showing up on my Google Places listing RiverCityLaw 1/2/13 1:40 PM
@ Joy Hawkins
 
Thanks for checking into it, Joy.  So what I'm hearing is that not only have you found 3 reviews that were filtered for no readily apparent reason, but that the negative review (which has been flagged repeatedly and I complained to Google about) does, in fact, violate Google's terms and should have never made it through the filters??  That sure sounds shady to me.  Also, for that one review you mentioned, it was a client who had told me that they had left a nice review, and when I looked for it, I couldn't see it showing up.  So when I told him this, he said he would try to post it again, which he clearly did but to no avail.  Is there anything to be done other than take it and like it?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/2/13 4:57 PM
@RiverCityLaw - honestly I really don't have a good explanation for you.  I am not a huge fan of the review filter either.  My hope is all these cases and complaints makes them re-evaluate it.  Also, my assumption was incorrect.  Apparently Google's content policy doesn't address "name-calling".  If the person had used profanity it probably would've got filtered.  

If it makes you feel better, the honest truth is that negative reviews help conversions (http://imprezziomarketing.com/seo-blog/reviews/negative-reviews-can-create-a-great-opportunity/).  I would strongly recommend that you respond to the review.  Mike Blumenthal shared at Local University that a response to a negative review should:

  • Describe how future customers won’t have this issue
  • Own the issue 
  • Offer to fix the issue
@Cottman - yeah, I would recommend steering away from clicking on a link.  

Re: Reviews from my customers are not showing up on my Google Places listing ChrisEG 1/16/13 12:47 PM

Hi all, hope I’m posting in the right place.

I lost my places listing at the beginning of last October for no obviously apparent reason. No real response from Google except automated replies. When access to the control panel was restored some weeks later, I edited my listing with a fine tooth comb to ensure that it complied with all the guidelines, there wasn’t a great deal wrong but it did need some tweaking.

At the beginning of December my listing returned but with 7 of my original 8 reviews missing.

Since mid December my listing has been bouncing all over the shop in ranking results, for several weeks it was number 1, then it disappeared, now its number 2.

To be totally honest I’m actually past caring what Google thinks of my business; I don’t care whether I have good or bad ranking, it’s up to Google to represent local businesses in the way they see fit after all it’s their platform, if they do a good job of returning valid and relevant results for searches then people will continue to use it, if not, then ultimately people will go elsewhere.

What I do really care about however is what my customers think and the fact that they have taken the time and made the effort to go public about their experience with me and my little company.

When my customers asked where they could leave a review, Google Places was my natural answer, I believed that Google would be the safest place for such priceless gems, after all, who better to trust than Google!

Is there a fix in sight, will Google Places ever be safe again?

Chris.

http://g.co/maps/3mxdm

Re: Reviews from my customers are not showing up on my Google Places listing Steve Ball 1/22/13 11:54 AM
Tip of The Day: Track Google Algorithm Updates -- Google changes its search algorithms all the time.

Found this article online but have NOT read it yet. Hope it helps anyone. I have given up, or at least decided to devote less time to the issue.

http://www.manta.com/ca/mm020qj/1/m3jjww8?referid=14510
Re: Reviews from my customers are not showing up on my Google Places listing techdudester 1/22/13 12:48 PM
Looks like lots of us have just given up or are simply exploring other options for reviews. This thread has really slowed to a crawl since the end of December. Isn't that just exactly what Google wants?
Re: Reviews from my customers are not showing up on my Google Places listing Urbandog 1/25/13 1:33 PM
I am having the same experience.
A customer offered to write me a testimonial and I jumped at the chance of getting a google plus review (often people don't have google accounts). They did it immediately and left me an excellent review and I was so pleased. Less than 24 hours later the review has disappeared.

I'm really gutted as I was so pleased to start building up some google reviews to go with my listings page but now its completely gone.  I now don't know whether I should ask people in the future to use google or not.  I felt that google carried some real weight but its pointless me asking people to use google if the reviews are going to be removed.

If google can look at this then my page is

https://plus.google.com/app/basic/local/110680290155252639588/about?gl=GB&hl=en-GB

Re: Reviews from my customers are not showing up on my Google Places listing Ken Mcwilliams 1/26/13 5:08 AM
We've lost about 2/3s of our legit reviews and had the same problem with Yelp . However, we know that it's not a matter of if, it is a matter of when something will go wrong so we save copies of all reviews and we put the best ones on our website. And to be honest word of mouth now out performs both Google and Yelp reviews, but it does take time for a small business to get to that point. As for moving to Google+ there will have to be a better incentive than you will lose all your reviews. Just as an aside we've not had any better luck with Google's ads. After about the fifth phone call attempting to fix a glitch we shrugged and told them to close the account and told them why - repeatedly. A few months ago they contacted us again asking why we didn't renew. Seriously?!  If we ran our business the way Google runs their small business offerings we would have gone under years ago. We appreciate them when they work, but we don't count on it. 
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 1/26/13 7:58 AM
Google rarely look at these review issues.

I have made a composite blog post with other TCs views which I have annotated and its the best view I have:
Any other insights and verifiable experiences will be welcome.

Taking these points on board and being selective on review requests will help to get new ones to show.

Re: Reviews from my customers are not showing up on my Google Places listing David Pfeiffer 1/26/13 9:04 AM
I noticed that item #2 is "receiving an unusual number of reviews in a short time".  Can anyone give some perspective on what "unusual" is.  I am a very small business, the most reviews I could possibly get in a week is 3 or 4.  Could someone give me some perspective.  Do you think "unusual number of reviews in a short time" is 10, 100, 1000 per week?  I have no sense of scale, on this issue.  Because of this, I am paranoid about asking clients for reviews too close to each other.   But if they are ready and willing to write a review, I hate to miss the opportunity.  Anyone have any ideas?  Thanks.
Re: Reviews from my customers are not showing up on my Google Places listing Lyra Star 1/27/13 2:22 PM
Where the h'xxx' do you go looking for the reviews that you already posted on the google review network?  I posted a review through google two weeks ago for Hidden Pines Campground and I can not find it anywhere.
Re: Reviews from my customers are not showing up on my Google Places listing internetlocal 1/27/13 3:07 PM
I see it posted as Lyra Jubb at  https://plus.google.com/111489832076678543948/about?hl=en 

John
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 1/28/13 12:00 AM
Unless you are something like a eatery or drinkery or other high turnover 'social' location I would think 1 a week is the limit.

Also they need to be from +Profiles who are active, have circled a few people, have been circled by a few people and have made a few eatery and drinkery reviews to start with.  I personally reviewed one or two local takeaways when +Profiles first started as a test and so when I did some reviews to the first posts here they all took. Even though I am a few thousand miles away from most locations.
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 1/28/13 4:29 PM
@ JoyHawkins

Please check out my listing and tell me why my recent reviews are not posting . . . I have had a few customers recently tell me that they have left reviews and some have even done so using the Google Local App on their phone. Why are they not going through?

https://plus.google.com/108892729622173173093/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/31/13 10:57 AM
Did any of you guys get some reviews back today?  See here: https://productforums.google.com/forum/#!category-topic/business/technical-issue/HjNuoboBL1A
Re: Reviews from my customers are not showing up on my Google Places listing Dean Ingraham 1/31/13 11:28 AM
No, did you by any chance get to look at my listing?

Re: Reviews from my customers are not showing up on my Google Places listing SteveD717 1/31/13 11:28 AM
Hi Joy,

We have not seen any reviews return today. We had about 6 return 2-3 weeks ago. I have been lurking this thread for a while now after originally posting in August of 2012. At that time we lost 36 reviews overnight and our score dropped from 26 to zero. We are back up to 16 now, but many of our reviews are still missing. If you could look into our reviews again and let me know if you can see anything on your end I would greatly appreciate it.

Thanks for all of your effort helping us business owners/managers get through this. 

Steve Davis
Smart Motors Toyota/Scion
5901 Odana Road
Madison, WI 53719

Re: Reviews from my customers are not showing up on my Google Places listing Cottman of Beaverton 1/31/13 11:37 AM
Joy,
 
I just checked and I had about 3 past reviews show up.  I had 14 reviews and now it shows 17.  They must have changed something.
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 1/31/13 11:42 AM
A client of mine left a review for me which got posted, but then Google removed my only other one, so I still only have 1 showing. In total about 4 which have been left by clients are not shown
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 1/31/13 11:52 AM
I can look into some of the individual cases next week.  I am out skiing this week so it's too hard to look at details from my phone :)   Hopefully more of you got some of the legit ones back.
Re: Reviews from my customers are not showing up on my Google Places listing aggieg33k 1/31/13 11:57 AM
Thanks, it looks like some of my reviews have returned as of about an hour ago.. up to 9 reviews. Not sure how many in total were gone over these months, but 9 is better than the 3-4 that were showing.
(unknown) 1/31/13 12:03 PM <This message has been deleted.>
Re: Reviews from my customers are not showing up on my Google Places listing Caltech Pools 1/31/13 12:03 PM
Only 2 of my reviews have been restored. Am I suppose to assume "Google" thinks that the others are spam? Does anyone else see a problem here????
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 1/31/13 12:04 PM
ok thanks Joy, enjoy your skiing :)
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 1/31/13 12:04 PM
Fingers crossed that some of you will get some of your legit reviews back and I hope the new algo will allow more future legit reviews to get through the filters.
I really think this will be an improvement!
Re: Reviews from my customers are not showing up on my Google Places listing IanEP 1/31/13 12:15 PM
Joy, I've just checked again and 3 are back, so just one is missing now :D
Re: Reviews from my customers are not showing up on my Google Places listing internetlocal 1/31/13 3:31 PM
@JoyHawkins
YES!  We had 14 before they were slowly whittled down to 8 as of last week.
But today, we show 14 again.

Thank you, whoever was responsible for this.

I hope this remains stable and allows other customers to post.

Thanks, Joy for the post. It made my day.

John
Re: Reviews from my customers are not showing up on my Google Places listing Dr. Rodney McKay 1/31/13 3:41 PM
Got a few back today from months agao, but we are missing some recent ones from the last week or so.
Re: Reviews from my customers are not showing up on my Google Places listing israelpcdoc 2/1/13 7:17 AM
for the last couple of years, this same thing has been happening to me. my grateful, satisfied customers often express a desire to submit testimonials (reviews) for me, and generally, i think that seems like a good thing, so i advise them to go ahead and do it.  for some reason - and i have now lost count - there must be at least 20 complimentary, authentic testimonials/reviews that were written by my clients that may or may not have ever appeared at some point on my business listing, but for sure, over time, it seems that, not only is Google severely and stringently filtering them, but as others are added, previous ones seem to be dropped or hidden from view, and you never know which one(s) will be dropped next.  i am very sad and distressed that one of the very best and well-written ones i had from a client who is a highly articulate architect now seems to have disappeared.  And ultimately, when my listing appears in a Google search result page (which i must say, it does quite nicely and always very high on the first page - at or near the top), it says that there are 3 reviews, but which ones might show at any given time seems to be rather unpredictable and illogical as well, and the worst thing is (as someone in this thread has already suggested), at times you feel fearful of having another client submit & post a review because maybe a better written and more complimentary one very possibly may get bumped for a less eloquent or glowing testimonial.  I guess there is just nothing to do and live as in a Googlocracy?  without knowing what they are doing or why and with no way to ask anyone about it or get any information on why - or how - they make these strange and often counter-productive determinations.   well, at least i've had a chance to vent here, and to see that I am definitely not alone.  Maybe - hopefully - one day it will work better than it does now.   thanks for any insight you may be able to provide on this distressing matter.  (oh, by the way, i just checked it again, and i see that, while it does only say that three have "reviewed" this place, 10 others have rated it.  can anyone tell me why they call some of them "reviews" and others "ratings"  thanks again.  oh - i guess i'll put my Google business place url in here so that you can see it for yourself if you wish.   https://plus.google.com/111898865214027892558/about?hl=en
Re: Reviews from my customers are not showing up on my Google Places listing israelpcdoc 2/1/13 7:20 AM
i am in!! just tell me what i should do to participate in the mass complaint about improperly tagged / filtered / hidden reviews.  thanks.
Re: Reviews from my customers are not showing up on my Google Places listing Joey Courtney 2/1/13 5:00 PM
I am the owner of  the Bark Zone in Ankeny, IA. I have at least 3 customers that I KNOW of, that have submitted a review for our business and not one of them have been posted? I understand the filter and spam process but not understanding why some reviews made the cut and others did not. This does effect my business as Google is a main portal to people finding a business. With that the reviews are just as important as potential customers finding us.

Please advise.

My contact email is
bark...@yahoo.com

Thank you for your time

Re: Reviews from my customers are not showing up on my Google Places listing Chris Geiger 2/2/13 9:31 AM
I noticed that one review came back a week ago and three others returned this morning. As far as I can tell this was all of my missing reviews. I am glad this was resolved, even if it did take a year to do. I will no longer need to boycott google services. Thank you to whoever fixed this problem. 
Re: Reviews from my customers are not showing up on my Google Places listing stacieanchor 2/2/13 9:56 AM
I also noticed that two of my positive reviews returned this morning.   Not only that, but our one "flagged" and totally inappropriate review is finally gone!  Somebody is doing something so thank you!!  I know there are other positive reviews missing but this is better than nothing.  I hope google will continue to look over other old reviews and reinstate the legitimate ones. 
Re: Reviews from my customers are not showing up on my Google Places listing Erick S. 2/3/13 8:07 AM
@joy or jade.

I see that some people have had their situation improve recently, which is good, however ours just continues to get worse... My name is Dr. Erick Sirignano and I own Torrington Eyecare in Torrington CT. Over the last 8 months we have had at leat 8 positive reviews either filtered out or removed and 6 or 7 false negative reviews posted by people that are not even our patients.

As of a few weeks ago we had only one remaining real patient review, and that has been since stripped away leaving only the blatantly false negative reviews. I don't know what else to do here. I have responded to the reviews, but my responses do no show up in tablet or mobile views, I hired an attorney and filed a legal complaint to have the false reviews removed and we never got a response back, and I have posted on all of these "help" forums numerous times with no resolution whatsoever. This situation is destroying my business and needs to be addressed.

If I need to have my google+ business removed completely I would be fine with that, however there appears to be no way to do that. I am yet again begging for someone to personally look at my situation and help us out here.

My Info is listed below:

Link to your local Google+ page (previously known as a Place page): https://plus.google.com/113894741231952860322/about?hl=en
Business name (as it is in your account): Torrington Eyecare, LLC
Business location: Street address, City, State/Province, Country: 373 Main St. Torrington, CT 06790
Business telephone (as it is in your account): 860-482-4439
Business category (e.g. hospital, etc.): Optometrist, Optical, eye care
Website: www.torringtoneyecare.com
Re: Reviews from my customers are not showing up on my Google Places listing Pierre Z. 2/5/13 12:12 PM
To: frustrated business ownerLevel 3 :
All reviews coming from the same IP is probably the problem. To google, it appears one person is doing all reviews. Plus most likley many of these reviewers have new accounts, which may trigger the filter.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 12:28 PM
@Rodney McKay - If they're using the app, it normally works.  Make sure they aren't connected to the same WiFi (if they're using 3G they should all have different IP addresses).  Also, if you get them to leave the review from their phone while they're at your location, this can seem more legit.

It also appears like you've really been focusing on only getting Google reviews.  I strongly recommend you also ask your customers to review you on other websites as well.  This is a much better signal to Google and also is better for the users because they can review you wherever they most feel comfortable.  Here are some other listings I found for you that all have no reviews (except Yahoo which had 1 which doesn't make sense):


Re: Reviews from my customers are not showing up on my Google Places listing Dean Ingraham 2/5/13 12:35 PM
@JoyHawkins

I have had customer post both at our location and at their own home via phone. Others of course have posted from their own computer in their own home. As for getting reviews on other sites, why would we do that when customer don't go there to review businesses. In some locations, yelp and merchantcicle are good places to leave reviews, but around here, no one uses them and no one looks for businesses through those sites. Less than 1% of our customers find us on Yahoo and we are listed on the first page at the top, so that is just a waste of time and same goes for Bing. The only other site that I would really consider is Angies List, but the average age here is somewhere in the 20s, so most people here do not use Angies list here either.

Anyways, do you see any reviews that are stuck and not posting?
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 1:54 PM
I couldn't find any reviews for you that were shared publicly that aren't already showing on your listing.  If you know the name of the user that posted it, feel free to post a link to their profile and I could look at it that way. 
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 1:58 PM
Oh, and having reviews on other sites is helpful for a couple reasons.  It helps with ranking and it also shows up when people do searches for your name or address. For example, if you search Cheesecake Factory Richmond VA, you see all kinds of 3rd-party directories that list reviews that have gold stars show up.  It makes a difference.
Re: Reviews from my customers are not showing up on my Google Places listing Eddie RepX 2/5/13 3:41 PM
Lasik is another one of those categories that has some hiccups...
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 5:46 PM
@Steve

It looks like you are back to 34 reviews, so that's good.  I found a couple filtered ones.

https://plus.google.com/113354107977640658683/posts - I noticed this person has JD in their circles. I have no idea if this is a spam trigger but it could give a signal that you are personally related vs. professionally.  If I buy a car from you, I don't generally add you as a friend on Facebook. I'm sure this social rule is true on G+.  I think it might tell Google that this isn't a customer, it's a friend of yours doing you a favor and writing you a review.  I realize this could be completely far from the truth but just remember this process is automated so I'm just brainstorming why the filter could be set up to filter stuff like this.  It's also the only review or activity made by this user so that doesn't help your case that it's legit.

Also, I know car dealers are known for having review stations in their locations. I don't know if this is the case with you guys, but if you do, I would get rid of it ASAP.


Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 6:11 PM
@IsrealpcDoc > read the response below that I left for Steve.  I believe you might have the same issue.

https://plus.google.com/u/0/109713263772297280551/posts > this user has Beau Schutz (I'm guessing which is you) in his circles.  I think this might get the review filtered if the person is friends with the business owner/manager.

Same with this guy - https://plus.google.com/u/0/116785063099092015083.  He literally has only ever posted about how wonderful your business is, on several different days.  I would say this is definitely not regular user behavior.  I'm sure you have loyal customers but it is not "normal" for a person to be so ecstatic about the business they work with that they will create a profile simply to constantly praise that business. 

https://plus.google.com/u/0/110728970277161030893/posts > same here.  This user only ever posts about how great you are and they also have you in their circles.

I'm not surprised your reviews are getting filtered.  They seem overly promotional and if you want to avoid them getting filtered I would recommend a completely different strategy than what you are currently using.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 6:17 PM
@Joey - I see 4 reviews on your listing (https://plus.google.com/104272579007771519812/about?hl=en) and I can't find any filtered reviews but if you know the names of the customers who claim they've left you one, post a link to their G+ profile and if they have shared the review I can look at it.
Re: Reviews from my customers are not showing up on my Google Places listing Erick S. 2/5/13 6:30 PM
@JoyHawkins

Joy I see you are actively working on these problems as we speak, so I was hoping you could look at my situation... The following is posted above:
Thank You!
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/5/13 6:32 PM
@Erick - I agree that the 4 negative reviews on there posted within a month of each other do look kind of fake.  I'll see what I can dig up.  You can delete your listing through the dashboard but I don't really think that would fix your issue as they might attach to one of your professional listings (ex: https://plus.google.com/116591760145611289444/about?hl=en) instead.
Re: Reviews from my customers are not showing up on my Google Places listing Erick S. 2/5/13 6:57 PM
Thanks Joy, this has been a problem for a long time now and I really need to find a solution. I hope you can find something!
Re: Reviews from my customers are not showing up on my Google Places listing israelpcdoc 2/6/13 2:34 AM
Joy.  Thanks for your input.  I find it amazingly insightful and useful.   I think that I was so overwhelmed by the willingness of my actual clients to write and post such glowing and authentic reviews / testimonials for me that I did not realize that for Google’s filters & algorithms it might just all look too good, too promotional and perhaps fake (which they definitely are not).  I think I understand what you are telling me, so please if I might ask you, could you confirm that I've properly understood your thoughts? 

1)      I should not be in their – or have reviewers in my – circles?
2)      Reviews should be perhaps somewhat less “glowing” and complimentary?
3)      If they do not already have a Google profile, they should not start one merely because they actually do want to post a review for me?  (this one is a bit problematic, as it seems to inherently rule out anyone who is not already a GooglePlus member from reviewing me, and most of my clients do not even know what GooglePlus is.  How to get reviews from them?)
4)      If you would be so kind, could you please give me some general pointers as to what type of strategy actually might work more effectively? 

Obviously, while I've been fixing computers and networks for many years, this whole viral marketing, social media, web-based advertising business is all new to me, and I clearly have not yet gotten it nearly right. 

In any case, profuse thanks for your kind advice, and I would be very grateful for any further tips or advice you could provide to help me get onto a better, more effective path to having my business correctly reviewed and listed.  

the funny thing is that all my reviews are genuine, and the clients are happy to write them for me - often offering to do so without any solicitation by me, but they have no idea of how to get them where they need to be and therefore, they generally seek my help in getting them published where they think that they will best help me.  I guess I'll eventually get the hang of this and figure out how to do it correctly, but for now, it seems nearly impossible to get people who are not in GooglePlus and are not at all technically savvy to be able to get their positive reviews of me published. 


Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/6/13 3:52 AM
@Israel > your reviews should be whatever the customer wants to write, I was just giving pointers as to what I think is filtering them.  I would not advise coaching customers on how to write a review (asking them to make it less "glowing").  I don't think there is an issue with your client creating a profile to write you a review but it might increase the likeliness of the review getting filtered.

Re: Reviews from my customers are not showing up on my Google Places listing Eddie RepX 2/6/13 5:45 AM
Creating a G+ account for the purpose of writing a review is exactly what Google wants and is a good strategy for them.  If they didn't want you to create an account to write a review they wouldn't make it a requirement to have a G+ profile in order to write a review in the first place.  The one area that Google owns the market socially speaking over Facebook is in the review space.

By creating a dam and requiring G+ accounts in order to leave a review, millions of people have now signed up for their G+ accounts.  There is no other way that many people would have otherwise jumped into the G+ social scene that fast.  

It was the one way they could make up some ground.  While having a new account might be an filter indicator, most reviews right now are coming from new accounts because that is how most people are bumping into the medium in the first place.  Google not only knows this, it was part of the strategy in addition to a 100 other solid reasons.

So I wouldn't worry about the age of the account but rather be more concerned about whether or not they continue to use their G+ accounts after they leave your review and hence getting it "unstuck".

Cheers

Eddie
RepX
Re: Reviews from my customers are not showing up on my Google Places listing SteveD717 2/6/13 7:39 AM
Joy,

Thanks so much for following up on this. I assume that our score has not increased above 18 (we have at least 8 more reviews showing now than when we hit that number) is because they are older and done before the switch to the Zagat system, is that correct? Also, we do not have review stations here at the store, but we do encourage our customers to review us. We want to hear it all, the good, the bad and the ugly. After all, its the only way we can get better. Is there a preferred method to soliciting reviews? An email with a link, a QR code or are we best not to solicit them at all?

Finally, In regards to the filtered review we have on JD. We are encouraging our salespeople to engage with customers on social. Primarily Facebook at this point and eventually G+ as we get more and more customers following our page. It seems though that that may not be a good idea for the salesperson to engage directly and have customers in or be in customers circles. I am correct with that assumption? Also, if customers are following our stores G+ page, will those reviews get filtered as well?

Thanks for all of your effort on this. You definitely deserve the Webby Award for customer service!!
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/6/13 8:23 AM
@Steve - yeah, your negative reviews are having a big impact on the total, overall score.  Basically you have to count 3 points for every excellent, 2 for very good, 1 for good, and 0 for poor.  I totaled 65 when I did that. Then you divide by 35 (the number of reviews) and you get 1.85. You multiply this by 10 and that's where they come up with the 18/30.

I would recommend you ask people to review you while at the dealership on their phones if they have an Iphone or Android they can download the Google Local app (not Google +) and write you a review there.

I wouldn't be friends (have people in your circles) if you are the manager of that business page and the person has reviewed you.  If they are following your page, that should be fine.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/6/13 8:26 AM
Clarification: the apps you'd want are Google Maps for Android or Google+ for Android and if you have an Iphone >  Google+ Local on iOS.

Re: Reviews from my customers are not showing up on my Google Places listing Fernando C. 2/6/13 8:32 AM
I think the hoops "regular" folks have to jump through to leave a review, overshadows and undermines the spirit of the review process.  Google has obviously put their interests ahead of small business here.  And based on what I've read here, it seems it's doing damage to the landscape.
Re: Reviews from my customers are not showing up on my Google Places listing Camping World 2/6/13 8:38 AM
This is our problem. For years we've taken written testimonials that we scanned and posted on our site (whether they were positive or not, but most were). Seemed a good idea to move that process to Google, but most of our customers are older and don't have gmail addresses, let alone G+ accounts. We thought, "Hey, we'll be helpful" and walk them through creating gmail/G+ accounts and then post their comments (again, good or bad). Obviously, now that's the sort of thing that kills reviews because this happened from mostly one machine in our building, and these people have little interest in ever using their accounts later. I understand why it happened, I guess, but the end result is we lost hundreds of legit customer feedbacks and now we're down to a total of 14, most of which are not positive.
 
And I would have thought having customers want you in their circles would be a good thing, but looks like building personal relationships with our customers may not be the right way to go (fortunately, we haven't really used G+ as a company, so this isn't an issue for us).
Re: Reviews from my customers are not showing up on my Google Places listing Gerard Raneri 2/6/13 9:13 AM
Hi Joy
I have had a bunch of issue not as bad as many but a handful of reviews did get removed and a few never showed up.

Over the last week I noticed that two of my clients reviews have finally showed up.
I'm grateful they did finally showed up. I never tell clients what to write. Most read my reviews and decided to leave them and other never write reviews. I'm just glad my reviews did show up! Thanks to whoever did that.  

Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/6/13 9:24 AM
It's not that Google wouldn't want you to build relationships with your customers.  Don't quote me as them, this is my theory and nothing they have stated so far has indicated this is true. I am stating that it probably looks suspicious because it would appear more that you asked your friends to review your business vs. your customers.  G+ is supposed to be similar to Facebook.  So all I was stating is that it would look very weird if all your reviews, or a huge majority of them were from "friends".  It's just a pattern I've noticed in filtered reviews.

However, yah, putting customers reviews up for them if they've written testimonials is against the new guidelines that Google posted.  They don't consider it legit or helpful.
Re: Reviews from my customers are not showing up on my Google Places listing Daniel Knowles 2/6/13 9:43 AM
@JOY WOW! we went from 90+ reviews (of which very few were negative) down to 14-  1/2 of which were  negative.  Now we are mysteriously up to 30.   I'm extremely excited though I have no idea why this happened.

are there any further actions we can take to help this?
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Hasty 2/6/13 9:53 AM
@Joy, could you do a little digging on mine as well?  I lost my reviews when my account shifted to G+.  I kept only 1 when the transfer happened.  I agree with your comment somewhere above that we shouldn't put all of our review "eggs" in Google, but make sure folks post reviews wherever they feel comfortable doing so. 

(You're doing a great job of keeping up with this thread and seem to be helpful.)  

Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/6/13 11:54 AM
@Jennifer > I can't find any of yours and if they're all older (before the migration to G+) there isn't a way for me to see them.  I did see that you have 2 showing on your profile currently but that's all I could see. I know that reviews can un-attach from a listing when there is inconsistency in the name, address, or phone number.  Most of the online references I found with your phone number on it have a different business title - An Image of You:


I would recommend you edit those to make it consistent. Some of them also have different websites (non-working ones) on them.
Re: Reviews from my customers are not showing up on my Google Places listing Jennifer Hasty 2/6/13 12:23 PM
Thanks Joy!  I had forgotten about those.  I've begun updating the information.  
Re: Reviews from my customers are not showing up on my Google Places listing mjkeener 2/6/13 12:49 PM
Hi Joy,

I haven't really encouraged any clients to post reviews on Google because I had such trouble updating my profile for a long time and because I spent a lot of time reading about all of the problems with the review filters.  I did receive an email from a client who told me that she posted a review on Google (this has been a number of months ago now), but it never materialized.  This past week when lots of reviews started coming back for various people I looked at my own profile and was pleased to see one review showing up.  I assumed it was the review that I had known about, but it was a different review that another client left 3 months ago.  Anyway, I am curious about the missing review and whether there are any others that have been flagged over time.  I'm hopeful that soon I will feel confident enough about the review system to direct people to Google when they ask where they can leave a review.  And I'm more hopeful still that if I have a couple of Google reviews, more will come on their own.

Here's my link:  https://plus.google.com/114187367067106381728/about?hl=en

Thanks,
Mary
Re: Reviews from my customers are not showing up on my Google Places listing ChrisEG 2/6/13 3:14 PM
Hi Joy, I got two back the other day plus an addittional one that a client told me they'd written but which hadn't previously shown up. I'm still missing four but remain hopeful. This thread has become very busy within the last few days so I'll read through all the posts for further info.
Thanks for your help so far
Chris
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/6/13 5:05 PM
@Mary - I couldn't find any other reviews, just 1 check-in.  https://plus.google.com/107993841090403637467/posts

Having your customers check-in on G+ while there would be a good idea too :)

Re: Reviews from my customers are not showing up on my Google Places listing techdudester 2/6/13 7:02 PM
Hello Joy,

My reviews have been frozen since last July and I know that at least two have been posted since then.


Regards,

TD
Re: Reviews from my customers are not showing up on my Google Places listing israelpcdoc 2/7/13 2:52 AM
fncuis, you seem to have accurately summed the entire matter up in a nutshell.  essentially, the average customer is not going to be an internet/tech maven with sufficient knowledge and expertise - not to mention the trouble, time, & effort to jump thru all those hoops.  the system is broken - or at least badly slanted such that it serves what Google sees as its needs or objectives to the neglect or exclusion of us, the users.  something seriously wrong with this whole picture.  because of this, Google is offering the searchers not actually valid or accurate information as to the better or best product / service provider in their area, but only showing them those who were best able to afford the top experts on Google review filtering algorithms and policies.  theoretically, it seems to run directly contrarily to what Google is supposed to be about - helping people to organically find the best or closest to whatever they are looking rather than only those who can afford - or happen to have - the necessary expertise in painting themselves as such according to Google's game plan.  doesn't really serve the business or the client/customer well - just Google, who of course, continues to reap the wealth of all of our personal and business data and details.  hopefully, those chickens will come home to roost for Google sooner rather than later, so that more of us honest, competent professionals can be out there as we should - where people in need of our products and/or services can find and make legitimate comparisons & choices about what we actually do or provide rather than based upon how well we understand the arcane vicissitudes of Google's secret technologies.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/7/13 3:32 AM
@techdudester > You had a new review on Yellowbot a couple months ago - http://www.yellowbot.com/reviews-just-call-techdude-computer-services-new-orleans-la.html but I can't find any on Google.  
Re: Reviews from my customers are not showing up on my Google Places listing Kevin Moran 2/7/13 7:38 AM
Hi Joy,
This is a really helpful thread.
I am quite new to Google+ and recently have started encouraging customers to leave reviews at my link:
https://plus.google.com/114832897780554924025/about?gl=uk&hl=en#114832897780554924025/about?gl=uk&hl=en

The 1st review attached almost straight away. The 2nd one showed up as from "a google user" rather than the users name, and disappeared a few days later. I contacted the customer, who sent me a screen shot of her account page showing the review is visible in her account. Any idea why it disappeared, and is it possible to get it back? A 3rd review registered almost straight away and has stuck fine.

Many thanks
Kevin
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/7/13 6:28 PM
Hey Kevin,

This is unrelated to the review question but it appears that according to your website you service businesses at their locations (not yours). You should hide your address ASAP or your listing could get removed from Google. See bullet point #6 under Business Location > http://support.google.com/places/bin/answer.py?hl=en&answer=107528

Your title also violates the guidelines - remove the "Laptop + PC Repairs-Fleet".  

You also violate the guidelines by having 2 listings - https://plus.google.com/111106775308559634140/about?gl=ca&hl=en is the second one.

Not sure if all the violations are what's causing you review trouble or not but I would say that's a more serious issue.  I found 1 filtered review - https://plus.google.com/u/0/101114868256483283088/posts.  Nothing about the review itself jumps out at me as a reason why that particular one was filtered.

Re: Reviews from my customers are not showing up on my Google Places listing Kevin Moran 2/8/13 4:11 AM
Hi Joy, thanks for the reply. The link you gave to the filtered review, is the actual review I was asking about.
When I setup the first listing (the one you gave the link to) my focus was Training users on their computers at home, and fixing software related problems etc at user premises. So I will remove that listing since it is nolonger relevant now. The other listing focuses squarely on computer repair, and although I do offer to visit customers to collect the equipment for repair, most customers come to my place to drop/collect their computers for repair. So i guess i can keep the location address in the other listing.
Hopefully when I have done that the filtered review will come back?

Thanks
Kevin
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/8/13 7:06 AM
@Kevin - I can almost guarantee if you don't hide your address your listing will get removed.  Your website says you serve people at their location, it doesn't list your address either.  Also, unless you have a storefront, you need to hide your address.  If you do have a storefront, you can "prove" it by adding a photo of it along with your address to your website.  All the text on your website seems to indicate you serve clients at their location and you don't have a typical business office that people come into all day long.  
Re: Reviews from my customers are not showing up on my Google Places listing Kevin Moran 2/8/13 9:50 AM
Hi Joy,
OK I'd better make the appropriate changes. Thanks for the advice!

Kevin
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 2/10/13 8:57 AM
@Joy
 

Our Places listing went down during the Google+ conversion last May.  Flash from maps and others tried to help us get it back and told me unfortunately our listing was marked as a duplicate – it had merged with a listing from our old location.  During this time (up until about a month ago) I was working with 2 Google Places Team members.  They were able to help me get a listing back but we had lost our first page placement and all 70+ reviews.  Then about 3 weeks ago one of the Google Places Team members emailed me that all the issues had been resolve and shortly I would see our listing back the way it was.  About 2 weeks ago our listing was back up at the top of our category but with 1 review.  Since all of this happened I check every day to see where we are at and viola yesterday 38 of our reviews are back and we are still at the top with a score of 28!!!  My only issue now is that our Google+ Page states we are not only a Plumber but also Mechanical Contractor, we are not a Mechanical Contractor we are a Plumbing Contractor.  I also noticed yesterday on our Google+ Page a “Blue Button” to click to edit business details but because of everything that went on I am afraid to make edits for fear our listing will go down.  My husband’s personal cell is also listed but I am afraid to remove the also.  As far as categories go I am a little confused about that too.  Our categories we had before our listing merger and fell off Google (which Flash said were not spammy) were Plumber (which my husband is personally licensed as) Plumbers (who we employ), Plumbing Contractor (which is what the state has our contractor’s license listed as) Plumbing Company (which the state states our business is licensed as) and water heater installation (which we are also licensed as)  What will happen if I remove the Mechanical Contractor and add all of our prior categories (which I was told by several contributors in Maps were acceptable) and remove my husband’s cell phone?  It also stated on the new platform that changes are subject to review which I interpret as we could lose our listing- Again.

All of our business has been coming from Yelp, Citysearch and mostly Angies List where we have over 100 reviews (all A except 3) but the Google business was great filler work for our business.  Because our business has boomed on Angies List having half of our Google reviews puts us in a position of hiring another plumber and plumbing truck yet scares us because we have no control of whether we will be up or down on Google.  We don’t want to turn away business but at least with Angie’s List we have an account manager and some control. 

What are your thoughts on the changes I want to make and of these recent changes being final for once on Google?

 
 
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/10/13 6:32 PM
@Nick > I'm going to see ask Google where that category came from.  
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 2/10/13 7:11 PM
@Joy- thank you but please don't.  I have a few contacts with the Google Places Team and I should have just emailed one of them about our issue.  This has been an 8 month uphill battle to get us back on + and just yesterday we were given half of our reviews back.  PLEASE do not contact anyone at Google that will risk what I worked so hard to get back.  I have already contacted one of my contacts at Google Places Team to see where that category came from.
 
Nick the Plumber and Anna
Re: Reviews from my customers are not showing up on my Google Places listing Nick the Plumber 2/10/13 9:56 PM
@Joy- I asked you not to do anything and now I am finding our Flash has made edits to our listing that took me 8 months to get Google Places Team to approve, it is acceptable to them.  What are you guys trying to do??  I merely asked a question and now you are trying to delete us again after we complied with what Dane and Chriatian at Google Places Team asked us to do and approved????  What is going on??? READ BELOW:::::::::
 

Hello,

Thanks for the reply and I'm happy to hear that you have reported illigitemate businesses.

I've looked at your questions and determined that your listing problems are resolved. I'm here to ensure that your listing is live on Maps; other questions related to search ranking, policy issues, and best practices can be discussed in our forums, in addition to being addressed in our Help Center. 


Please do check out the forum, where you can discuss questions like yours with other business owners as well as product experts and top contributors: http://productforums.google.com/forum/#!forum/business

 

*New issues must be submitted to our Help Center, as this case is now finished. Thank you for representing your business on Google!

Best,

 

Dane
The Google Team

Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 2/10/13 10:53 PM
Nick, I am doing no such thing.  I am made edits that WILL be made, whether I do them or not.  You categories have reached spam proportions.  As the email above states, all support does is ensure your listing shows.  After that, it is then reviewed often and reviewed if appropriate by both Maps employees and thousands of volunteer editors.  By me doing them, people that don't understand your situation won't be the ones doing them.  You've just popped up on the map again; editors will notice and look at you.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/11/13 5:03 AM
Nick,

This is a Google forum, so yeah, Google employees moderate the forum and I communicate with them to get their help on issues.  The fact that you'd accuse me of trying to delete you is extremely irritating.  I will tell Google to ignore the question I just sent them and if someone else wants to reply and try and help you, that's great, but I'm done volunteering my time trying to help someone who turns around and yells at me.

Just so you're aware - this is what I sent to Google:

This guy posted (Nick the Plumber) - https://plus.google.com/116624964639856072330/about.  Are you able to tell if that Mechanical Contractor category is listed because he's claimed in another account somewhere?  Can you guys delete it? He's not sure where it came from.  I thought I'd check before I told him anything.

Not sure how in the world that could result in you getting deleted.  I'm frustrated and checking out of this conversation now.
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/11/13 5:36 AM
Oh, and this thread is about reviews so Nick please start a new thread and you can talk to Flash there.  The other posters on this thread don't need to receive these updates as they do not relate to the reviews issues.
Re: Reviews from my customers are not showing up on my Google Places listing Linda Buquet ~ 2/11/13 8:46 AM
Joy I had already asked Nick to start a new thread because he was also posting about Cats in a different topic as well.

Here is a long thread where we were dealing with the category questions and Flash's edits: https://productforums.google.com/d/topic/business/ytsBg5JRlrE/discussion
Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/11/13 8:55 AM
Thank you Linda!!!
Re: Reviews from my customers are not showing up on my Google Places listing ReginaS 2/12/13 9:11 AM
Joy,
It seems like you are getting somewhere with this issue of the "missing" reviews.

For the past two or three months we've been working on the issue and gotten no where... maybe even gone backwards.
First the reviews went missing, then the whole places page was gone. We got the page back but nothing on the reviews. After that the page went missing again.
We've tried to contact Google through twitter - received a response to go to: http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs
Did that and the places page was pending for about three weeks - now we get this error when I try to even go to places on my account.

404. That’s an error.

The requested URL /places?authuser=0 was not found on this server. That’s all we know.

Is there anything we can do or anything you can help us with this issue... it has been so frustrating. We started to send clients to other review sites but we just want our places page back.

Re: Reviews from my customers are not showing up on my Google Places listing JoyHawkins 2/12/13 9:51 AM
@Regina - start a new thread and then post the link to it here and I can investigate.  Make sure you list all the details on the new thread about your business (name, address, phone# etc).

Re: Reviews from my customers are not showing up on my Google Places listing weblabs 2/14/13 2:18 PM
I just recently lost 11 of 12 reviews overnight.  My reviews were not spammy and it took me a long time to collect my Zagat score.  Something no one else in my area had within my industry.  When I do a Google search for a keyword I know I come up on it now says I have 1 review but when I do a search for my company I get a blended result that says I have a Zagat score and 12 reviews.  When I click on the link it forwards me to my Google + page where the reviews now can be seen.  I don't understand. If the reviews have been caught by a filter then why are they still visible when I search?

The Link is or East Coast Window Films when I do a Google search for Home window tinting wellington fl

https://www.google.com/search?
q=home+window+tinting+wellington+fl&aq=f&oq=home+window+tinting+wellington+f&aqs=chrome.1.59l2j0j62l3.8956&sourceid=chrome&ie=UTF-8

This is the results I get when I search for my companies name

https://www.google.com/search?q=east+coast+window+films&oq=east+coast+window+films&aqs=chrome.0.59j57j60l4.2908&sourceid=chrome&ie=UTF-8

At a loss.........

Re: Reviews from my customers are not showing up on my Google Places listing Jason Noffsinger 2/15/13 12:35 PM
Hello Group,

My name is Jason and I manage the web presence for Prestige Imports in Lakewood, CO. Last year, when our profile was moved from Google Places to Google+, we suffered a mild slap from Google. We were able to keep most of our reviews (we fared far better than many car dealers) but all of our new reviews were placed in limbo for months.

Toward the end of last year (2012) I started doing some research on this issue and found Mike Blumenthal's excellent post here - http://blumenthals.com/blog/2012/09/24/asking-for-reviews-post-apocalypse/. Based on this advice, I built a "reviews portal" - http://www.rateprestigeimports.net/ - where we can generate natural reviews by referring our customers to the review site of their choice (customers can also contact the GM directly or leave a testimonial).

Shortly after the review portal went live, a bunch of our reviews pushed through and our Zagat score moved up into the "Very Good to Excellent" range. I'm not sure if one had anything to do with the other, but I really thought that we were on the right track.

Then it all came crashing down. This week 47 of our 50 reviews disappeared and we no longer have a Zagat score.

The one "change" that I made had to do with the information in our Google+ profile. I noticed that our address was listed as being in Denver when we are actually located in Lakewood (I think this may have to do with our zip code spanning areas in both Denver and Lakewood, Google Maps also thinks that are address is in Denver). Anyway, I used the online form to request that our city be corrected. I'm not sure if this had anything to do with our reviews disappearing (Why would the three remaining reviews still be visible?), but here we are - our reviews are gone and our city is still incorrect.

I would really appreciate any advice on possible red flags with our profile - https://plus.google.com/105775693991129244930/about?gl=US&sa=X&ei=GkDvUJLSO8v1qwHyg4D4CA&ved=0CDUQ8RY - or suggestions on how to get our reviews back.

Sorry about the long post and thanks for you time,

Jason

Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 2/15/13 1:22 PM
Reviews are in a separate database and are periodically indexed to a search Google+ page.

I would not change your address from what shows in google maps when navigating to your location, I look at street then add house no.

The sort of key for a Places entry is business name, address and primary phone no.  Changing these is fraught with danger.

Are you going to change all the other web directory data you have?

Did you report a change on the Google+ page rather than editing the Places entry?

Personally I would change the address back.
Re: Reviews from my customers are not showing up on my Google Places listing Jason Noffsinger 2/15/13 2:17 PM
The address change has not shown up. To attempt the change, I clicked the "Edit Details" link just to the right of our address on the Google+ page. Our address is correct on all the other listings that I know about - Yahoo, Yelp, YP, etc.
Re: Reviews from my customers are not showing up on my Google Places listing SQLPerformance 2/16/13 8:19 AM
In the other directories did they pick the right town for the post code or did you type the town in?


Re: Reviews from my customers are not showing up on my Google Places listing Flash (RER) 2/16/13 7:01 PM
The edit to change the city is still pending.

Since that edit has not actually gone live, it is doubtful that it is the cause of the issue.

While an address change could have been the cause, Google has said that profiles do not get flagged with regards to spam data; rather that each review is analyzed.

I would tend to think that is it more likely that the spam filters picked up on the fact that everyone came to your Google page from the same place.

Another factor to consider, did people post the same review on more than one site?
Re: Reviews from my customers are not showing up on my Google Places listing Jason Noffsinger 2/18/13 7:33 AM
@SQLPerformance - I think most of the other directories picked up the correct city naturally. MapQuest and Yahoo both show the correct city in their maps features but Google and Bing both show the wrong city.
Re: Reviews from my customers are not showing up on my Google Places listing Jason Noffsinger