Google Product Forums

Re: I use Google Apps and am having trouble with YouTube

royLogosdor Nov 25, 2010 4:59 PM
Posted in group: YouTube Help Forum

Categories: Account set-up, sign-in, and configuration :

Hi Liz,
Thanks for your helpful post. However I'm still having problems with my account. I've had a look at the support link and I tried using the page (which I've tried numerous times before) and it tells me my account doesn't exist (i.e. I used the address). However my YouTube channel/account still exists and when I try the reset page (and enter my username) it tells me password reset instructions have been sent to my email address. However no instructions come to my email address so I can only assume that it's going to the email address.
Can you please help me?