Google Product Forums

Double Charge for "Make Permanent" for Secondary Google Voice Number

serveradmnstrtr Dec 28, 2011 2:06 PM
Posted in group: Google Voice Help Forum

Categories: Porting a Number to/from Google Voice :

Back in August, I enabled Sprint + Google Voice on my so that any calls coming into my Sprint number would be taken care of by Google Voice and forwarded to my ATT Phone. I decided I would pay the $20 to make my original Google Voice number permanent. As of yesterday, I ported my Sprint number to Google Voice (Paying $20 for the Porting Process)... Now, today I get the notification that Porting is Complete and if I want to keep my Secondary Number (The original Google Voice Number AND my Sprint Number) I will have to pay ANOTHER $20.... I already paid back in August to keep my original Google Voice number permanent but after the Port, I have to pay AGAIN?

Please let me know if this can be fixed. I still have it in my Billing History that I was charged to make it Permanent and I don't want to have to pay again. Please help.