Google Product Forums

Re: google backup(waiting to backup)


Christiaan 20 juin 2017 17:05
Envoyé au groupe : Pixel User Community

Catégories : Other :

Sorry for the silence folks, it has been crazy times. A couple of updates:

1. Call logs - waiting to backup
Sadly, the call logs fix (and many others like it) got postponed due to a larger issue with Google Play Services that needed to be dealt with. Until that was resolved we were not allowed to roll out the fix. Now that the larger issue has been addressed, we can proceed again. We have lit up the fix for 0.2% of the population and when that looks good, we'll light up across the population in the coming days. Fingers crossed.

2. Other content types - waiting to backup (affecting Steve Yamamoto, Mack Baczynski, Tyler Hairston, Cameron Stark, others)
We have been investigating why some devices are rarely (or never) attempt to back up and have identified a bug within the backup scheduler. We're working on fix for upcoming Google Play Services release. We are not sure yet if this is the only issue, so will continue the investigation.

3. Meeting backup criteria
Our main backup mechanism (K/V Backup) covers call history, device settings and a small subset of apps and will upload over any network connection and without requiring the phone to be idle and charging. However, our newer mechanism (Auto Backup for Apps) covers SMS and apps (~25% covered) is restricted to the device being on Wifi, idle and charging. The reason for that was that we theoretically can get up to 25MB of data to backup per app and that would not have a terribly positive effect on your data usage (for those who don't have the luxury of an unlimited data plan). We are working resolving this, in all likelihood by:

a) providing an option in settings to be more aggressive to backup, e.g. allowing it even when the device is not charging (but on Wifi)
b) allowing manual trigger of a backup in settings
c) providing warnings when backups haven't happened for a number of days

Hope this helps provide a bit of insight of where we are. Apologies for the long silence....