Google Product Forums

Re: Why show ResellerRatings.com Reviews?


Central Coast of Cal Mar 8, 2011 10:10 AM
Posted in group: Google Merchant Center

Categories: Troubleshooting :

"Resellers Ratings is a scam.  Why Google chose to include them is beyond me but as others in here have stated we spend a lot of money with Google on pay per click.  If Google is going to be a part of this scam then they should pay the price along with Reseller Ratings.  If enough of us who spend a lot of money with Google get together and protest their backing this scam then they will listen.  One here and one there...won't get it done.  

It's time to go after these crooks.  If you have a pay per click program with Google and you are being scammed by Resellers Ratings answer this post.  We can form a grass roots group away from this forum and send our findings direct to our sales reps at Google, as a group not as individuals."

Response from ResellerRatings...

"f you're complaining here, it's because you have not realized one simple fact: it costs nothing to boost your rating, and here's how to do it:

Step 1: Provide quality service to your customers.

Step 2: Email your customers asking for reviews. All reviews submitted to our site by actual customers will appear and will get averaged into your rating.

Your focus should not be on trying to remove negative reviews. You can't buy good ratings. You can, however, generate legitimate reviews from your customers at no cost to you. We don't benefit from that in any way. Retailers don't subscribe to us to "block" or remove negative ratings because that is futile. They subscribe to be able to contact reviewers and use our exit survey (http://www.resellerratings.com/testpop.html) as a convenient means to generate reviews post sale."

And my answer...

Attn: Resellerratings

You seem to be concerned with all the complaints or you wouldn't be here defending your scam. Wake up Google and smell the roses.

Step 1: We provide quality service to our thousands of customers. You can please all the people some of the time, and some of the people all of the time, but you can't please all of the people all of the time. You prey on the small handful of people who don't read the terms and conditions of their purchase and then you use their bogus review to extort business from the merchant. You damage business's without any documentation and only when a merchant presses you do you ask the complainer for an invoice number which in itself means absolutely nothing and proves absolutely nothing. That borders on criminal.

Step 2: Why should we hassle our customers for reviews just to please you? We have over 10,000 customers, many repeat. Why should we email them and ask them to come to your site? Who the hell are you to be so arrogant that you think you can control the customer base of online businesses?

You can hide behind all the url's you furnish and all the fabricated crap you post in here but you are in the extortion business, plain and simple. You don't provide a service to anyone but yourself.