Google Product Forums

Google earth plug in installation blocking windows

desp50 Apr 25, 2012 10:37 AM
Posted in group: Google Maps & Earth Help Forum

Categories: Internet Explorer : Troubleshoot an issue : Windows :

I recently had my Windows 7 computer crash on me.  I've traced many issues. One remains causing blockages from my Windows installler/uninstaller from working.  The google earth plug-in is specifically causing the windows installer server from being accesses.  The message reads "an installation for Google Earth Plug-in is currently suspended.  You must undo the changes made by that installation to continue."  I tried that but with no correction.  Following, I then get the message "The windows installer service could not be accessed. ..... contact service support  etc."
This appears to be a conflict problem between windows 7 and your plugin application.  Can you provide me with the fix?