I agree with you. I am the owner of a small
Hotel/B&B. I want to show you some of the disservices received by Google
Places, trying to resolute this unacceptable situation:
1) It was built a Hotel page
on Google Places without my authorization. On the page it has been uploaded a
bad photo and with the sign “by the owner”when I never sent it. I tried to
change the photo entering in my account but it is impossible. Why ? the result
is that my property is showed with a bad look. Probably this happen in
collaboration with portals. In any case Google cannot decide which photo to show
my property, as I am the owner I must be able to choose which one to show.
2) On the page it has been
uploaded a bad review, probably taken from a portal. The problem is that we
also have many good reviews so why that one only ? Again this shows my property with a bad look. It
means Google is making a disservice and an abuse, as cannot choose which
review to put when we have many others good.
3) On the availability panel
the prices are false and invented: There is € 53 (LateRooms), € 54
(Hostelsclub), € 60 (Booking.com) € 61 (Budgetplaces). I never put those
prices, also because we apply the same rates in all the portals and sites, so
it is impossible that I wrote those numbers.
Also, we have any chance to contact Google staff, no email, no phone numbers. Nobody cares of you. We only must suffer the domination of Google, and as you well explained, the small business are more damaged.