Google Product Forums

Google Migration for Outlook finds no items to migrate


LeeSchiebel Mar 2, 2012 6:01 AM
Posted in group: Google Apps
Hello,
I am transitioning a customers accounts to Google Apps.
I've setup their domain, done all the neccessary DNS updates,and new emails are all flowing properly.

So they want to upload their roughly 7000 existing email messages over to their Google Apps account.
I've done this many times before with no issue.


-Migration is enabled in the control panel.

The user has been using "windows live mail" on Windows 7, as opposed to Outlook.
So I exported all messages into Outlook from Windows live mail. I open outlook now, and I can see all messages in there.

So I run migration, select that outlook profile, and it completes instantly, with 0 records imported.
I tried again selecting the PST file, same result.

Copied the PST to another computer, and tried uploading again, same result.

Log file is below.
I have it set to upload all messages (not just new), and no date ranges specified.
Any thoughts on why it's not seeing all the messages?


---------------------------------------------------------
Configuration: Exe name: C:\Program Files (x86)\Google\Google Apps Migration\ClientMigration.exe
Exe version: 2.3.12.34
Product version: 2.3.12.34
OS Version: 6.1.7601
OS Service Pack: 1.0
OS Suite/Product: 256/1
Processor arch: 9/6/10759
Process Id: 12544
Process architecture: x86
Default language: 1033
Outlook language: 1033
Default language in this dll: 0
GAMMO present: yes
GAMMO version: 2.3.12.34

2012-03-02T08:35:36.551-05:00 3368 A:Migration ClientMigration!ConfigOptionsDialog::TraceMigrationConfig @ 301 ()> Migration Configuration:
Google user email: REPLACEDUSERNAME@REPLACEDDOMAIN.com
ProfileName: From PST File(s)..
PST Filenames: C:\Users\lschiebel\Desktop\rw\inbox.pst

IsMigrateEmail: 1
IsMigrateContacts: 1
IsMigrateCalendar: 1
IsMigrateDeletedMessages: 0
IsMigrateJunkEmails: 0
EmailMigrationStartDate: 
EmailMigrationEndDate: 
Force Restart: 1

2012-03-02T08:35:36.949-05:00 1718 A:Migration ClientMigration!client_migration::ClientMigration::GetMigrationEntityCounts @ 94 ()> Execute the Estimation task
2012-03-02T08:35:36.983-05:00 1718 A:Sync ClientMigration!MigrationEstimationTask::DoWork @ 81 ()> Creating a new migration GUID {3B33F238-8E91-4D13-9E50-D814E095A5AA}
2012-03-02T08:35:36.984-05:00 1718 A:Migration ClientMigration!MigrationEstimationTask::GetMessageStoreCounts @ 196 ()> Start calculating items counts for message store: inbox.pst
2012-03-02T08:35:37.084-05:00 1718 A:Migration ClientMigration!MigrationEstimationTask::GetMessageStoreCounts @ 266 ()> Migration counts for entity:inbox.pst
Contacts: 0
Calendar: 0
Email: 0

2012-03-02T08:35:37.084-05:00 1718 A:Migration ClientMigration!MigrationEstimationTask::DoWork @ 129 ()> Total migration counts:
Contacts: 0
Calendar: 0
Email: 0

2012-03-02T08:35:37.319-05:00 1718 A:Migration ClientMigration!client_migration::ClientMigration::Migrate @ 25 ()> Execute the Client Migration task
2012-03-02T08:35:37.320-05:00 1718 A:Migration ClientMigration!MigrationUserStatus::SetMigrationStart @ 116 ()> In progress: Now migrating profile=Migration Pst Profile-1330695336
2012-03-02T08:35:37.363-05:00 1718 A:Migration ClientMigration!MigrationStoreStatus::SetMigrationStart @ 729 ()> In progress: Now migrating store:inbox.pst
2012-03-02T08:35:37.381-05:00 1718 A:Migration ClientMigration!MigrationCommon::MigrateContacts @ 129 ()> Re-trying Contact Migration 1 times
2012-03-02T08:35:37.382-05:00 1718 E:NoAssert ClientMigration!GetRootFolderEntryIdForType @ 1344 (REPLACEDUSERNAME@REPLACEDDOMAIN.com)> Failed with 0x8004010f, last successful line = 1339.
2012-03-02T08:35:37.382-05:00 1718 E:NoAssert ClientMigration!GetRootFolderForType @ 1368 (REPLACEDUSERNAME@REPLACEDDOMAIN.com)> Failed with 0x8004010f, last successful line = 1364.
2012-03-02T08:35:37.383-05:00 1718 E:Contact ClientMigration!MigrationContactSyncController::GetRootContactFolder @ 117 (REPLACEDUSERNAME@REPLACEDDOMAIN.com)> Failed with 0x8004010f, last successful line = 115.
2012-03-02T08:35:37.385-05:00 1718 A:Migration ClientMigration!MigrationCommon::MigrateCalendars @ 66 ()> Re-trying Calendar Migration 1 times
2012-03-02T08:35:37.386-05:00 1718 E:NoAssert ClientMigration!GetRootFolderEntryIdForType @ 1344 (REPLACEDUSERNAME@REPLACEDDOMAIN.com)> Failed with 0x8004010f, last successful line = 1339.
2012-03-02T08:35:37.386-05:00 1718 E:NoAssert ClientMigration!GetRootFolderForType @ 1368 (REPLACEDUSERNAME@REPLACEDDOMAIN.com)> Failed with 0x8004010f, last successful line = 1364.
2012-03-02T08:35:37.386-05:00 1718 E:Calendar ClientMigration!MigrationCalendarSyncController::GetRootCalendarFolder @ 148 (REPLACEDUSERNAME@REPLACEDDOMAIN.com)> Failed with 0x8004010f, last successful line = 145.
2012-03-02T08:35:37.388-05:00 1718 A:Migration ClientMigration!MigrationCommon::MigrateEmail @ 177 ()> Re-trying Email Migration 1 times
2012-03-02T08:35:37.392-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 588 ()> Beginning Email upload of folder Sent Items.
2012-03-02T08:35:37.392-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 602 ()> Migrating 0 email messages from Folder Sent Items 
2012-03-02T08:35:37.393-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 588 ()> Beginning Email upload of folder Inbox.
2012-03-02T08:35:37.449-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 602 ()> Migrating 0 email messages from Folder Inbox 
2012-03-02T08:35:37.450-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 588 ()> Beginning Email upload of folder Root Folder.
2012-03-02T08:35:37.450-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 602 ()> Migrating 0 email messages from Folder Root Folder 
2012-03-02T08:35:37.450-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 588 ()> Beginning Email upload of folder Inbox/McAfee Anti-Spam.
2012-03-02T08:35:37.451-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 602 ()> Migrating 0 email messages from Folder Inbox/McAfee Anti-Spam 
2012-03-02T08:35:37.451-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 588 ()> Beginning Email upload of folder Inbox/SAH Community Forum.
2012-03-02T08:35:37.454-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 602 ()> Migrating 0 email messages from Folder Inbox/SAH Community Forum 
2012-03-02T08:35:37.454-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 588 ()> Beginning Email upload of folder Outbox.
2012-03-02T08:35:37.454-05:00 1718 A:Migration ClientMigration!EmailUploader::UploadAllEmailInFolder @ 602 ()> Migrating 0 email messages from Folder Outbox 
2012-03-02T08:35:37.455-05:00 1718 A:Migration ClientMigration!MigrationStoreStatus::SetMigrationSuccess @ 752 ()> Success: Migrated store=inbox.pst to Google Account REPLACEDUSERNAME@REPLACEDDOMAIN.com
2012-03-02T08:35:37.455-05:00 1718 A:Migration ClientMigration!MigrationUserStatus::SetMigrationSuccess @ 139 ()> Success: Migrated Profile=Migration Pst Profile-1330695336 to Google Account REPLACEDUSERNAME@REPLACEDDOMAIN.com
2012-03-02T08:35:37.733-05:00 1718 A:Migration ClientMigration!ProgressDialog::InitiateMigration @ 293 ()> Migration successfully completed