I have an individual who uses Outlook 2012 and Google Apps
Sync.She has delegate access to a
supervisor.She often sends messages on
behalf of the other person.About a week
ago, she started experiencing problems.
Currently, if she opens Outlook and clicks “New E-mail” to
compose a new message, it shows “Google Apps – her....@email.address” as it did in
the past.She completes the message and
sends it out.When the person on the
other end receives the message, it shows up as being from the person she had
delegate access to it.However, if you
click on the name, it shows her email address.
If she uses the Gmail web access, everything works fine and
it displays her name correctly on the receiving end.I thought it was a profile issue in Outlook
so I created a new profile with the Google Apps software.Everything worked fine for about an hour and
then the exact same thing happened.She
is the only person, so far, on our network that is experiencing that issue.
Someone had mentioned that a new version of Google Apps Sync
came out around the time that she was experiencing the problem.I strongly feel that it is something with the
update.Is there any way to roll back
the update and block the automatic updates?
As a work around, she can click the “From” button when
composing a message and click “other” email address.If she types in her email address (the same
one that is used by default) it will show up fine on the receivers end.
Any help would be greatly appreciated.
Steps to Reproduce: see above under description of problem