|Youtube not working on samsung tvs after update||aamk13||7/20/11 11:41 AM|
|Re: Youtube not working on samsung tvs after update||tasshussain||7/20/11 1:18 PM|
Exactly the same here - youtube application not working on my samsung tv after "youtube softeare update" - ive just ordered a replacement from amazon - next time no update on youtube.
|Re: Youtube not working on samsung tvs after update||Kuno CBass||7/20/11 7:46 PM|
did you google to see if there is a workaround?
|Re: Youtube not working on samsung tvs after update||jca111||7/21/11 7:16 AM|
I got exactly the same issue. Hit the internet @ TV button, and update happened without me accepting (which always strikes me as very rude) and then after that the app just refuses to do anything.
Please sort out, Samsung have washed their hands saying its not them, so you tube/google need to sort this one.
|Re: Youtube not working on samsung tvs after update||z11aalex||7/21/11 9:11 AM|
same here, youtube widget no reaction to any button
|Re: Youtube not working on samsung tvs after update||abelitsky||7/21/11 10:40 AM|
I have exactly the same issue. I don't know what to do. Any suggestions?
|Re: Youtube not working on samsung tvs after update||samsung-tyagi||7/21/11 10:52 AM|
same here...talked to Samsang Tech...and went through all the directions they said...no help...and now I have to set everything else all over again...
|Re: Youtube not working on samsung tvs after update||Sonuyale||7/21/11 11:16 AM|
Can you please fix this issue with the youtube app for samsung tv pretty please? The app links are not working after the 07/20/11 autoupdate. Vudu app was also updated along with your youtube product but Vudu works just fine.
Can we have someone from your support team respond to this issue please? Note: An uninstall/delete followed by reinstall doesn't work because there is no downgrade option to this so far.
|Re: Youtube not working on samsung tvs after update||PolkaAllTheWay||7/21/11 11:26 AM|
I also have the problem mentioned above with the youtube auto update 3.1411
It was working fine on my samsung PS58C6500 firmware version T-VALDEUC_3009.2 untill the update hit on 20-07-2011.
Could you please downgrade the youtube app back to the old version or fix the new one.
|Re: Youtube not working on samsung tvs after update||gumba55||7/21/11 4:38 PM|
Good news..maybe! Got thru to Samsung "Britany" and after blowing her out for the lousy customer service and not repling to emails, she tells me that they are aware of the problem with Youtube and that they are working on it. Promised that it should be fixed when I log on in the next 24-48 hours. Let's keep our fingers crossed and if you havent called them..CALL and keep the heat on these folks to deliver what we all paid for!
|Re: Youtube not working on samsung tvs after update||mukherjeetv_in_usa||7/21/11 7:26 PM|
Really - leading software company???? Where's the customer service??? Or are your fans all sheep because they don't have to pay for anything?
We just purchased a subscription to Willow TV channel and tried to sign into YouTube to watch it. Imagine our surprise when the app is now no longer working. For a paying customer this is a HUGE disappointment. There is no response from Google on this forum, on the Samsung forum or acknowledgement that anyone is even looking at this problem.
BOOO!! Shame for a leading technology company to not respond to their customers. I guess they are so busy releasing betas for free, that they are ignoring paying customers now.
Guess what - don't offer paid subscriptions on YouTube until you are able to get your UP TIME numbers in the five 9's. Other mega-giant software companies in your neighborhood do this for their customers and get paid well for it.
I'm not holding my breath on a fix or a reply. They probably calculated that "0.00...04% users use the samsung app" so they can assign a lower priority to it and look at it after the person who returns from their vacation has time to check it out. Its probably a beta anway!!
|Re: Youtube not working on samsung tvs after update||ompom||7/21/11 10:17 PM|
Not working for me too. Customer service doesnt have a clue. They send someone who declares that it's possible its not working because my Internet sped isnt fast enough! If 16 mbps isnt fast enough, what is, Samsung???
And there is no way to prevent upgrade of app, go back to prior version, etc - this is pathetic, Samsung. Your TVs arent Smart TVs, they are downright Dumb.
|Re: Youtube not working on samsung tvs after update||happysurbhi||7/21/11 10:17 PM|
same problem here and its such a dissappointment... shame!! how on earth these companies become leaders when there customer service is so hollow.. "atleast there should have been an option to downgrade back to older version if the new update didnt impress much.. " and since its a preinstalled factory app there is no option to even delete it and try reinstalling it... and stragely when you speak to samsung their representatives give that as a first option to try..shame....
It better be resolved in the next 24-48hrs otherwise our PLasma's and LED'z would not make the worth we actually paid for since It was quite an attraction with Samsung anyway when they had to sell them to us!!
|Re: Youtube not working on samsung tvs after update||Tewbacca||7/22/11 4:41 AM|
Hope Gumba55 has got the info correct from "Britany" cause I also have the same problem as every one else. Switched to Internet on TV yesterday and Youtube updated without warning (gee I hate that) and downloaed version 3.1411. It hasn't worked since. Not happy Jan! ( only those living in Australia will understand the last remark Sorry! )
|Re: Youtube not working on samsung tvs after update||Owe Bernt||7/22/11 5:35 AM|
Same here, Called Samsung support, and they have never heard about it.
Youtube worked perfectly since i got my Samsung 55" model 8700.
But today i got message on screen that YouTube has been updated.
After this the YouTube App starts but only exit button is working.
Also uninstall the app and rebooted the TV and installed it again without no success.
Youtube App Version now is: 3.1411, and it was updated 2011-07-20 19:59
TV is model: UE55C8700, Version is latest: T-VALDEUC-3009.2
|Re: Youtube not working on samsung tvs after update||Scribly||7/22/11 5:36 AM|
I hope this is fixed soon. I'm currently limited to the yahoo youtube player, and that one shows the most viewed and most popular videos for the region you're in.(dutch for me)
And dutch people tend to have a completely different taste in videos than me...
|Re: Youtube not working on samsung tvs after update||geoffreycco1||7/22/11 7:59 AM|
With the 7/20/11 push of the YouTube and Vudu updates, my YouTube stopped working on the TV (note, my Samsung BlueRay player works fine after that same 7/20/11 update). I contacted Samsung support and they suggested resetting the TV by holding the exit button on the remote for 10 seconds. WARNING: this totally resets your TV and you lose all your apps / logins, etc. Total pain to set up everything over again. AND, it doesn't fix YouTube.
So I wrote them again. Here's their response:
Thank you for contacting Samsung Electronics.
We understand that you have trouble streaming Youtube App on the TV after firmware update.
We apologize for the inconvenience.
We are sorry, there is a reported issue with the Youtube and we had sent the feedback to our concern department and we are waiting for the reply.
We recommend you keep visiting Samsung website regularly for any updates in this regard.
If you have any other questions, please feel free to contact us.
Samsung Online Support.
|Re: Youtube not working on samsung tvs after update||Sonuyale||7/22/11 1:27 PM|
Finally, there was an auto update from youtube today and the links are working fine.