Categories: Malware & hacked sites :

With the help from tvcnet.com, we have removed an encoded malicious code injected by some hacker

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With the help from tvcnet.com, we have removed an encoded malicious code injected by some hacker bridesire 6/11/12 8:39 AM
We have an ecommerce website that has been running for 6 months. Everything was fine until by the end of May, we started to receive several calls from our customers complaining that when entering our website's url, the brower redirected them the an unknown website. We suspected our system was hacked and some macilious programs were injected into the source codes and caused the redirect.

Before I met Jim from http://tvcnet.com, we had already hired 2 web server security specialists to help me find and solve the problem. But neither of the so called specialists was unable to find the problem and they blamed some remote malicious ad programs for the redirect. I was very desperate. After I contacted Jim, he immediately set up the case for me and started to work on the issue. Unlike the previous 2 specialists, he was extremely patient and professional. He scanned all files on the server first and made some important security upgrades/patches to some of the programs we installed on the server, such as wordpress. Then he looked into every program modification that occured before the redirect happened and pointed suspicious activities for me. He also examined every single javascript code and excluded the possibility of remote js calls causing the redirect problem. After having been working on my case for almost 10 hours, he made a list of 30 files that he found suspicious and might have been modified by the hacker. With the information he provided, we have finally found the malicious code injected by the hacker in one of the 30 files. We removed the code and the problem was solved!

I am very impressed by everything Jim did for us. I know solving problems like this is not easy, since the hacker was very clever and did not leave any footprint about what he did, but Jim was even more clever and made it very easy for us. I will certainly be back if problems arise in the future, although this is not what I hope for. LOL...
Re: With the help from tvcnet.com, we have removed an encoded malicious code injected by some hacker TVCNet Hack Repair 6/11/12 9:32 AM
Wow. What a surprise stumbling onto this post. An unexpected surprise. :)
Thank you very much for the wonderful complements. Was a pleasure working with you as well.