Categories: Crawling, indexing & ranking :

5th Reconsideration Request In 6 Months Rejected

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5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/18/12 5:25 AM

Our website, www.techinline.com, was penalized at the end of February due to a violation of Google’s quality guidelines. Shortly after, we contacted our SEO partners and asked them to roll back all recently built content and then filed our first Reconsideration Request in March. We received an automated "Site Still Violates Guidelines" which mentioned that we need to find and remove unnaturally built links to our site.

We have spent the last 6 months going through all links displayed in our Webmaster Tools which we suspected to be even slightly unnatural. Primarily, we concentrated on links coming from various blog posts. We contacted the respective website owners and requested them to remove such links.

Over this time, we have observed a significant reduction of links to our website within our Webmaster Tools account. It should also be noted that since we do not have a full understanding of Google's definition of an unnatural link, we tried to “play it safe” and worked on getting ALL blog post links removed, regardless of whether they appeared to be natural or unnatural from our standpoint. In other words, we deleted a number of legitimate links to our website in the process.

Our most recent, 5th Reconsideration Request was rejected again several days ago, and we received the same standard automated violation reply from Google regarding unnatural links. At this point, we don’t really know what else to do in order to have our website reinstated. We again reviewed all of Google’s quality guidelines and didn't find anything on our website that violates these guidelines. From our standpoint, our effort over these past 6 months has gone absolutely unnoticed and we’re now stuck not knowing what else we can possibly do.

Any information and/or suggestions regarding any further action we should take would be greatly appreciated.  

Thanks to all!
Re: 5th Reconsideration Request In 6 Months Rejected Lysis 9/18/12 10:05 AM
Did they say it was links or did you just get the "pages violate guidelines" post.
Re: 5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/18/12 10:14 AM
The header of their reply is Site violates Google's quality guidelines but below it clearly states links. It states the following:

"We've reviewed your site and we still see links to your site that violate our quality guidelines.

Specifically, look for possibly artificial or unnatural links pointing to your site that could be intended to manipulate PageRank. Examples of unnatural linking could include buying links to pass PageRank or participating in link schemes."

Re: 5th Reconsideration Request In 6 Months Rejected Lysis 9/18/12 10:18 AM
Did you buy links on blogs?
Re: 5th Reconsideration Request In 6 Months Rejected fathom 9/18/12 10:53 AM
Where have you been getting your link reports from?
 
Are you using Google's WMT CSV downloads or some other proprietary tool?
Re: 5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/18/12 12:13 PM
Yes, as we found our SEO partners were purchasing paid blog posts for us.
Re: 5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/18/12 12:15 PM
We've actually used numerous resources for this purpose, including Google's WMT, Ahrefs.com, as well as reports provided by our SEO partners.
Re: 5th Reconsideration Request In 6 Months Rejected 1918 (deprecated) 9/18/12 12:37 PM
I would say you still have waaay to many spammy links out in the wild.

The thing about a reconsideration request is that a real person looks at what's going on - so if I can see a problem in 10 seconds by looking at your backlink profile in ahrefs.com there is no way you're going to sneak past Google.

Matt Cutts said at SMX Advanced, "We want to see an earnest effort to remove the links. When you do a reconsideration request, we'll look at some of the links and see 'how much progress have they made?'"

I recommend to start a Google spreadsheet and list out all the domains that link to you. You can use your webmaster tools account, opensiteexplorer.org, majesticseo.com, ahrefs.com or some other backlink detector.

At this point you can eliminate any links that aren't "suspicious" - those would include your domain being used as a link, your brand name and maybe even your personal name.

Add columns to your spreadsheet for the url of the page linking to you, the anchor text of the link, the contact method you are using to try to get in touch with the site owner and how many times you tried to contact that site.

Work your way down that list and remove as many "unnatural" or "suspicious" links as you can.

Google knows you won't be able to get 100%, but do the best you can and then file a reconsideration request with that spreadsheet so they know you really gave it your best effort.
Re: 5th Reconsideration Request In 6 Months Rejected DaMan 9/18/12 2:35 PM
I see you mainly have blog posts,articles, blogrolls and directories. The first 3 seem to be cleaned up quite a bit - directories are still there? I guess blogs are easiest to clean up?
Re: 5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/19/12 3:58 AM
We appreciate your thoughtful reply and input. You mentioned that it took you about 10 seconds to identify far too many spammy links in our Ahrefs profile. Would you be kind enough to provide us with 3-5 examples of links which you feel violate Google's guidelines. Perhaps this will provide us with a better understanding of "where" the violation lies. 

We ran an Ahrefs report and manually checked the first 50 referring domains. The results are summarized below:
1 - nofollow link in a blog post
3 - nofollow links in comments within a blog post
2 - unnatural blog posts which have already been deleted (Ahrefs shows results for the past month)
1 - unnatural blog post which we were unable to delete
2 - natural links in blog posts
1 - natural link from our 3rd party billing system which we use to process our orders
1 - natural link from the domain which contains our web application
1 - natural link from the bookmarking service to our blog. This link actually no longer exists
1 - natural link from our client's site, which no longer exists (client's business has closed, but Ahrefs shows results for the past month)
37 - natural links from our customers' domains to a branded page of our support web application

In total, we found 1 of the 50 links to be unnatural.

It should be noted that the 37 links are from our customers' domains. They place these links on their websites to simplify things for their clients. We didn't ask our customers to post these links or pay for any of them. Furthermore, the clients select the link type (text, image, iframe, redirect) which they prefer themselves. We do not participate in this process in any way.

We can provide further statistics about our backlink profile, if it helps at all.

Thanks again!
Re: 5th Reconsideration Request In 6 Months Rejected DaMan 9/19/12 4:33 AM
Not to nitpick, and this is just a minor issue - you should fix your urls a bit as you may have a bit od duplicates:
http://techinline.com/
http://www.techinline.com/Home.aspx
http://www.techinline.com/

http://www.techinline.com/TryItFree.aspx
http://www.techinline.com/TryItFree
http://techinline.com/TryItFree.aspx

etc

Anyways from looking at your cleaining up effort, as noted above, it seems you mainly still have a lot of directories that point to you. Have your tried to remove those?


Re: 5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/19/12 5:12 AM
Thank you for your feedback and bringing this to our attention.

We specified the "Preferred Domain" setting in the Webmaster Tools account a long time in order to address the "www vs non-www" variation.

As for the .aspx variations, this is a minor technical specific of our CMS which, as you probably will agree, doesn't lead to a penalization.

Are you able to provide any 3-5 example links of the "directories" that you're referring to? We already removed links to the Techinline.com domain from software directories.

To clarify:
1)We WERE NOT penalized - by keywords associated with our brand or product (Techinline). It should be noted that software catalogs were mainly using anchor text such as "Techinline", "Website", "Try It Free" (general terms that are automatically generated by the catalog itself).

2)We WERE penalized - for keywords with our industry (Remote Support, Remote Desktop, Remote Assistance, Remote Access, Desktop Sharing, etc) and their variations.

Thanks again!
Re: 5th Reconsideration Request In 6 Months Rejected DaMan 9/19/12 11:48 AM



As for the .aspx variations, this is a minor technical specific of our CMS which, as you probably will agree, doesn't lead to a penalization.

yea obviously, but still its good practice to keep it clean on the server side.

Are you able to provide any 3-5 example links of the "directories" that you're referring to? We already removed links to the Techinline.com domain from software directories.


Re: 5th Reconsideration Request In 6 Months Rejected SergeSoroka 9/20/12 6:45 AM
Thank you for your assistance. Yes, the URLs (non-directory) you provided above are the ones we actively tried to remove by repeatedly contacting the website owners. Unfortunately, in this particular case they're unresponsive to our requests.
Re: 5th Reconsideration Request In 6 Months Rejected Sam Harries 9/20/12 7:23 AM
Be honest with it - resubmit saying that there was previously dodgey practices including unclean linking methods by some external agencys. You've been working hard with your backlink analysis and trying to contact web masters to remove paid links - and that you've gotten as many toxic links removed as possible.

I would also provide a spreadsheet of links you've got that you've identified as toxic and which ones have removed and which ones haven't responded.