Categories: Crawling, indexing & ranking :

Inappropriate image appears when googling my e-commerce website

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Inappropriate image appears when googling my e-commerce website Sarah Mary 1/15/13 2:51 PM
I've read the FAQs and searched the help center. 

Hello, I would really appreciate any help/advice you can give me, as this has been bothering me for several months.

When googling the word "Esbue" (the name of my website, which can be found at https://esbue.com), Google Images keeps linking to a highly inappropriate image in the first 5 images, even though the actual image is in the third row when Google Images is expanded to the full page. Since my e-commerce site is targeted toward crafters and artisans selling and buying handmade goods and services who are animal lovers, it's really bothering me that such an image shows up when people search for my website.

Upon further research, the image appears to be coming from a Twitter profile found at https://twitter.com/RealJono. I've emailed Twitter numerous times, since they state that they remove pornographic images that are user profile images, but with no response. I've also emailed the account holder of that Twitter profile, asking them if they would be kind enough to either remove the word "esbue" from their Twitter headline (their twitter handle doesn't have the word "esbue" in it) or at least remove the offensive picture from their profile picture, but I haven't heard anything back from them either. As you can imagine, this situation is extremely stressful, as I'm trying to run a G-rated business, and this could reflect very badly upon me and my website.

My main issue is the fact that this pornographic image shows up front and center when Esbue's images are searched, as you can here: https://www.google.com/search?q=esbue&rlz=1C1CHKZ_enUS438US438&aq=f&oq=esbue&aqs=chrome.0.57j61l3j60l2.2398&sugexp=chrome,mod=14&sourceid=chrome&ie=UTF-8#q=esbue&hl=en&tbo=d&rlz=1C1CHKZ_enUS438US438&ei=e9n1ULG2C-bW0QGl9YH4Cw&start=10&sa=N&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&bvm=bv.41018144,d.dmQ&fp=dfe86ec64229ab6&biw=1366&bih=643

What confuses me is that my website has many images that appear before the pornographic image when the Google Images page is expanded, as you can see here: https://www.google.com/search?q=esbue&start=10&hl=en&sa=N&tbo=u&rlz=1C1CHKZ_enUS438US438&biw=1366&bih=643&tbm=isch&source=univ&ei=ftn1UJ6vIYaS0QHI9oGQDw&ved=0CD4QsAQ4Cg#start=10&hl=en&tbo=d&rlz=1C1CHKZ_enUS438US438&tbm=isch&nfpr=1&q=esbue&sa=X&ei=y9n1UJPMKKq20QGFrIDgAw&ved=0CFMQvgUoATgK&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&bvm=bv.41018144,d.dmQ&fp=32da7c758da75762&biw=1366&bih=643

Would anyone be kind enough to tell me why my images aren't the only ones showing up in the first 5 images and what I can do to change that? (4 of the 5 images up there are mine and I have plenty of images on Esbue.com). I mean, having that image linked in any way to my website doesn't really make me comfortable for obvious reasons, but if I can at least get the image removed from the top 5 images where anyone can see it at first glance, I would at least feel a bit better about the situation.

Is there anyone at Google that would be willing to help me with the index of this image and have it removed completely or even lowered a bit from the top 5 results? I've tried everything I can possibly think of and would greatly appreciate any help in this matter. I've worked very hard on Esbue and having this be an issue when I can't personally do anything to make it better, is quite stressful.

Thank you so much for your time.




Re: Inappropriate image appears when googling my e-commerce website I know nothing 1/15/13 11:59 PM
Sorry, but I am seeing normal results, I see no inappropriate images.

https://www.google.com/search?start=10&hl=en&tbo=d&rlz=1C1CHKZ_enUS438US438&tbm=isch&nfpr=1&q=esbue&sa=X&ei=y9n1UJPMKKq20QGFrIDgAw&ved=0CFMQvgUoATgK&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&bvm=bv.41018144,d.dmQ&biw=1366&bih=643&cad=h

I suggest you scan your terminal for a virus.


Re: Inappropriate image appears when googling my e-commerce website Gary Illyes 1/16/13 3:46 AM
Hi Sarah,

While our SafeSearch algorithms detect and filter most adult content, they may fail to detect certain images as objectionable in a small number of cases. We’re constantly working on improving our algorithms to better detect and remove adult content out of SafeSearch restricted search results. In cases where our algorithms fail to correctly detect objectionable images, reports from our users, such as this one, help us a lot with enhancing these detection systems.

If objectionable content appears for any search query, the best way to report the offensive image is by using the 'Report offensive images' feature you can find in the SafeSearch dropdown at the top of the page; the steps are detailed in this Help Center article: http://support.google.com/websearch/bin/answer.py?hl=en&answer=510

Hope this helps

Re: Inappropriate image appears when googling my e-commerce website Sarah Mary 1/16/13 10:08 AM
@ I know nothing - Thank you very much for your reply. I've checked the results from the link you posted on a few different computers and have come with the same results. The pornographic image consists of two women and can be viewed on the second or third row usually. 

@ Gary Illyes - Thank you so much for your reply as well. I really appreciate you shedding some light on this matter. I'm quite happy already since the offensive image is no longer included in the top 5 results when searching "Esbue". I've reported the image in the way you described multiple times over the past few months, so hopefully it'll be removed soon from safe search. Thank you again for all your help. The image being removed from the top 5 images is a huge relief.
Re: Inappropriate image appears when googling my e-commerce website Barry Schwartz 1/17/13 5:18 AM
How long should it take after reporting the image?