Categories: Webmaster Tools :

Google has detected user-generated spam on your site.

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Google has detected user-generated spam on your site. Kent VanDeusen 5/18/13 9:41 AM
I've read the FAQs and searched the help center. 
My URL is: sprint.com

I'm Kent Van Deusen and I support the Sprint website.  I received a message on 5/17/2013 that "Google has detected user-generated spam on your site."  I have run queries against the site, but haven't found the content referred to in the alert.  I have read Google's documentation regarding how to prevent this in the future, but how do we find the issue we currently have in order to help us address this as quickly as possible?

Can Google send us some links or actual examples of the content Google found?

Any help in viewing examples of our issue would be much appreciated.  Thanks!

Kent Van Deusen

Re: Google has detected user-generated spam on your site. Redleg x3 5/18/13 10:08 AM
I am pretty sure that were I put in charge of this for Sprint I would be seeking new employment.

I do not believe Google will provide you any examples, don't know that for sure.

It is most likely going to be link drops like these

http://www.community.sprint.com/baw/bookmarks/1199

http://www.community.sprint.com/baw/bookmarks/1723
treoguy 5/20/13 6:30 AM <This message has been deleted.>
Re: Google has detected user-generated spam on your site. Matt_Cutts 5/20/13 9:39 AM
Hi Kent, when you see a message like this, it's a good idea to check around for various forums, bulletin boards, and community areas where users can leave comments. We typically send this message when we see a lot of spam in those areas. Rather than Google removing those pages from our index, it's usually better if you can remove the pages on your side so that they don't show up in other search engines either.

I just took a quick look; try doing a Google search like [site:community.sprint.com/baw/message/ watch] to see some examples where spammers are posting a bunch of messages. I noticed that older pages with this sort of spam are mostly gone or removed--which is great. You might just look into some ways to try to catch the spam a little faster or see if there are some ways to make it a bit harder for the spammers to post a large amount of messages on the community pages.

Hope that helps,
Matt
Re: Google has detected user-generated spam on your site. charles shaw 5/20/13 9:51 AM
matt can you help me with my prob  i have a post under webmaster central
Re: Google has detected user-generated spam on your site. treoguy 5/20/13 9:52 AM
Matt-
It be beneficial to webmasters if this message contained samples of offending links, similar to how you handle malware? I've spent months auditing my site for user generated spam and honestly, I'm not sure if the problem is resolved. My initial request for reconsideration was met with a generic response. I've since submitted another request, going in to detail the steps I've taken to keep my site free of any spam. 

Thanks!
Chris
Re: Google has detected user-generated spam on your site. charles shaw 5/20/13 9:52 AM
webmaster tools   section     any advice to get this prob resolved  would be greatly appreatied 

thanks, matt 
Re: Google has detected user-generated spam on your site. Chris Wibbe 5/20/13 10:13 AM
I am pretty sure that where ever you are employed, you aren't employed in the capacity that Mr. Van Deusen is. If you were, maybe Matt_Cutts would be responding to your threads.

This thread demonstrates that these spam warnings can happen to anyone and any site. Honest requests through the proper channels should not be met with snide self-righteous comments, hinting at job security. Anyone who would make such a comment is making it known that they themselves have no concept of the level of difficulty involved with running a large scale IT project like the Sprint Community. This same scenario has played out at CNN, BBC and countless other sites.

Lets work together to fix these issues when the arise and yes, ask Google to please provide more information to help admins remove and prevent this spam. 
Re: Google has detected user-generated spam on your site. Ashley 5/20/13 10:19 AM
Charles - stop hijacking the thread. That's not very polite.

Treoguy - you've spent months auditing the site but volunteers here found live, XXX spam very quickly. Perhaps it may be worth re-evaluating how you manage/audit and control the content. Run a script to alert you to trigger words, if needed. But the ones that are still live that RedLeg pointed out should have been dead easy to catch. 
(unknown) 5/20/13 10:31 AM <This message has been deleted.>
Re: Google has detected user-generated spam on your site. Stephen Watts 5/20/13 10:50 AM
Hi, I noticed you are using Jive software. By default this allows do-follow links from posts made by all users.

I wonder, and perhaps Matt Cutts can comment - would the message (and possibly penalty) be avoided if the links were no-follows?
Re: Google has detected user-generated spam on your site. Lysis 5/20/13 10:55 AM
Matt! OMG ./swooooooooooooooooooooooooooooooooooooooooooooon

I marked your answer best one Matt!!!!!!!!!!!!!!!!!!!1!!!!

<3  <3  <3  <3  <3  <3  <3  <3  <3  <3  
Re: Google has detected user-generated spam on your site. Will England 5/20/13 11:15 AM
Matt - Will England, Sr BA at Sprint for the Community site.  Thanks for the pointers; we are actively playing whack-a-mole with the spammers and are taking proactive measures to restrict new spam.  Appreciate your feedback.

Will
Re: Google has detected user-generated spam on your site. treoguy 5/20/13 12:00 PM
I haven't seen an example. Can you please send me a sample link of spam you or others have found?
Re: Google has detected user-generated spam on your site. Ashley 5/20/13 12:37 PM
treo - sorry, misunderstood and thought you were from the original posting co. 

You need to start your own thread. 
Re: Google has detected user-generated spam on your site. naplesfl 5/20/13 5:18 PM
I had to LOL on this one Cutts. Here we have a major company complaining, just like all the rest of us small companies do, about pretty much the same stuff, yet you venture to give an answer. Wow, you are the front runner when it comes to Google customer service.

Seriously Matt, you and your company have collectively destroyed companies and lives on a massive scale with NO explanation, not even an email stating what Kent had, and left these failed sites to die.

Do the world a favor and get some customer service people employed to help people get on line when they have figure what the heck they have done wrong, which now is almost an impossible task on its own.

The ball is in your court Matt Cutts
Re: Google has detected user-generated spam on your site. MF2 5/21/13 3:31 PM
Matt Cutts replies only when a big corporation gets hit. Gotta love it!
Re: Google has detected user-generated spam on your site. seo101 5/22/13 6:34 AM
"Do the world a favor and get some customer service people employed to help people get on line when they have figure what the heck they have done wrong, which now is almost an impossible task on its own."

How much are you paying Google for this expectation that they provide such a service?

The only people that should be expecting customer service, are customers. Webmasters are NOT customers of Google.
Re: Google has detected user-generated spam on your site. StevieD_Web 5/22/13 2:56 PM
>Matt Cutts replies only when a big corporation gets hit. Gotta love it!

Have you ever thought there is a reason why Matt Cutts responded?

Blame the active users, TC and Google employees who monitor the forum.

If it is algorithmic, the question is usually ignored or a generic answer is provided.  If it is an issue outside of the algorithm, then Google employees become involved WHEN NEEDED or APPROPRIATE.


Take a look at this thread



and three comments that I made before I was a TC


>I am pinging a few TC's to see if somebody can take a look at it.

a couple TC's responded

>Thanks Ladies, you all are the best.

and then:

>While I took my overnight nap, I got an overnight response from John Mu, stating that he passed this on to the team earlier today to review and resolve. 

>It is the weekend so resolution might take a little extra time.



DUH, this is how things work.  Problem solved.  Move on to the next thread.

In this instance Matt Cutts himself responded.   Wow.  Great conspiracy.  Not.




Re: Google has detected user-generated spam on your site. luzie 5/22/13 4:48 PM
>>> ... your company have collectively destroyed companies

How? Have these companies mindlessly relied mostly on organic search traffic and tanked later? If so, they must have been spammers, offering no real value, gaining no popularity over time, a temporary hit-and-run business without own weight. Is your company of this type, naplesfl? (As far as I remember your case, it is)

-luzie-