Categories: Making and Receiving Calls :

Please read first if you can't use 'Call phone' in Gmail

Showing 1-239 of 239 messages
Please read first if you can't use 'Call phone' in Gmail Cody W. 8/25/10 5:24 PM
Hi Everyone,

I wanted to follow up on two common scenarios we’ve seen today since launching the ability to place and receive phone calls in Gmail.

Scenario #1: I can’t access the new feature
We’re slowly enabling this feature in Gmail accounts beginning today through the next couple of days. This is separate from installing the voice and video chat plug-in. If you do not see the ‘Call phone’ link in your Gmail chat list and your interface language setting is ‘English (US)’ (found via the Gmail settings link), it is most likely because that particular Gmail account has not been enabled yet. Installing the voice and video chat plug-in will make you ready for when it is, regardless of account.

Scenario #2: I can access the new feature, but I receive a “cannot complete your call” error
This is a known issue that we’re actively working on fixing. While it should not require a full featured Google Voice account to make outbound calls in Gmail, a temporary workaround if you receive this error is to upgrade your Google Voice account to a full account. You can find instructions on how to do this at http://google.com/support/chat/bin/answer.py?answer=187927

I appreciate your patience on both of these fronts! We’ll update this thread as we have updates.

Thanks,
Cody
Re: Please read first if you can't use 'Call phone' in Gmail Cody W. 8/25/10 5:48 PM
Hi Jaxcoffee,

I appreciate the feedback. Our original announcement mentioned the extended implementation timeline, but you're right, we could have made it clearer in a few ways. We're really happy that folks are eager to try this out. If you've had a chance to use it, I'd love to hear your feedback.

Cheers,
Cody
Re: Please read first if you can't use 'Call phone' in Gmail LTN 8/25/10 8:48 PM
Cody...the call phone works with my Firefox browser but not IE 8. Also, in Firefox, I can make a call but can't use the pad to input any numbers--e.g., call my cell to check my voicemail and need to enter * then my password.
Re: Please read first if you can't use 'Call phone' in Gmail lovingj 8/26/10 6:58 AM
I hope you guys make this SIP or come up with some hardware device to use google voice with a regular phone.  That would be awesome.
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 8/26/10 9:15 AM
Re: Please read first if you can't use 'Call phone' in Gmail unknowjondoe 8/26/10 9:22 AM
Thank you cody for posting this I have been trying to explain it to posters that don't look for other post first.
Re: Please read first if you can't use 'Call phone' in Gmail RichieChen 8/26/10 9:30 AM
Thanks for the clarification. Nice job done.
Re: Please read first if you can't use 'Call phone' in Gmail PatuszkaD 8/26/10 9:35 AM

Thanks Cody!

 

I was just wondering if you are addressing the problem of not being able to listen to old/saved messages on your cell phone. In my case this option is being used all the time and GV dose not have it. I will not be able to use the GV if this is not implemented.

 

Also, are you guys planning to have the possibility of sending/receiving text messages (SMS) internationally?

 

Thanks for your information.

Re: Please read first if you can't use 'Call phone' in Gmail LiteWait 8/26/10 10:17 AM
Cody,
As a longtime Gmail/GV/etc user this is a welcome feature.  I use Skype now for all my business calling and I would like to replace it with Google Call Phone.  However, I am worried even though you are offering this service for free till the end of the year, I don't want to move away from Skype just to see Google create a pricing model that causes me to have to go back to Skype.
Thanks.
Re: Please read first if you can't use 'Call phone' in Gmail LTN 8/26/10 10:33 AM
Cody...just an update...my I.E. 8 works--I just hadn't allowed the browser to install the addon. However, both IE and Firefox still doesn't allow for me to use the numeric keypad after the call initiates and is answered.
Re: Please read first if you can't use 'Call phone' in Gmail mike10570 8/26/10 10:48 AM
I welcome call phone feature from gmail.  Wonder if it is possible to call back to the US from oversea using gmail call phone?  Is it still free or will I be billed as an international call?
Re: Please read first if you can't use 'Call phone' in Gmail radvad 8/26/10 10:50 AM
Hi ,
 
I see the call phone feature in my gmail account. But cannot make calls.
Inspite of installing the voie and video plugin, I keeping getting a message on the dial pad which says "Please install voice and video plugins to make calls".
 
I tried installing the plugin multiple times but in vain.
 
 
Re: Please read first if you can't use 'Call phone' in Gmail radvad 8/26/10 1:19 PM
I am able to make a call if I use Firefox, but not when using IE 7.. n yes Im in the US.
Re: Please read first if you can't use 'Call phone' in Gmail AdamHasaVoice 8/26/10 1:31 PM
Thanks Cody W. I'm sure everyone would appreciate an update to the thread when the rollout is finished. That way if there's any stragglers that haven't been updated, they know when to start complaining.

I'm curious as to whether having added then deleted the Google Chat "phone" in my list of Phones months back will affect anything. For anyone unaware, there must have been a glitch that exposed that phone type to all GV users instead of just test users. My friend added that phone to his account and never deleted it. He had to manually verify it in GV before his Gmail voice calls would work (entering the verification code with the dialpad in Gmail). I had added that phone type but deleted it a few weeks ago, so I'm hoping that it will be auto-recreated when Gmail voice calls are enabled for my account.
Re: Please read first if you can't use 'Call phone' in Gmail Juri 8/26/10 2:08 PM
I was able to do a test call today and I really like the new Gmail Call feature. I then accessed the history which brought up a simple Google Voice interface. My failure was to click on the "upgrade account" button 'cause now I'm no more able to access the history nor to add credit. Always says that Google Voice is not yet supported in your country (I'm from Italy).

Any workaround on how to solve this??
Re: Please read first if you can't use 'Call phone' in Gmail Paul.M.Spicer 8/26/10 3:24 PM
This particular problem is affecting two of my Gmail accounts (the two with Google Voice numbers, as a matter of fact). My third 'spam' email account is able to place calls with no problem (no Google Voice account associated with that one). It took me a while to find this answer to my problem. Perhaps a blog post would be a good idea to help people realize what's going on.
Re: Please read first if you can't use 'Call phone' in Gmail netdaddy 8/26/10 3:29 PM
My wife signed up for Gmail today and installed everything and the Make a Call pops right up in Chrome in Gmail

I on the other hand who has been using GMail for years, has a Google Voice account and plugins - do not have this featured enabled on my account.

How is this being rolled out and why are the early adopters being made to wait and how long?

Thanks
Re: Please read first if you can't use 'Call phone' in Gmail Skoot99 8/26/10 5:51 PM
I'm in Canada. I made a few test calls, then clicked on the "Add credit" button, which brought me to Google Voice (It's very nice, by the way).
 
I looked at the features, then, I made the mistake of clicking on the TRULY EVIL "Upgrade Account" button. 
 
Now, I can't get into Google Voice at all. Receiving the "Google Voice is not available in your country."  Message. I'm completely locked out.
 
 :-(
 
I'm a sad panda.
Re: Please read first if you can't use 'Call phone' in Gmail Box7184 8/26/10 6:21 PM
Just to correct an error in Papa Bear's post:

You do NOT need a Google Voice account to use the Call Phone link from gmail.  You can make outgoing calls without any Google Voice account.

If, however,  you want to receive calls through gmail, you must first create a Google Voice account and get a Google number. 
Re: Please read first if you can't use 'Call phone' in Gmail Hillsborough 8/26/10 7:52 PM
hsingh.iitr:   When you use the "gmail call phone thing" you will talk directly through your computer microphone similar to Skype instead of through another phone like on Google Voice so it will not use your cell phone minutes.
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 8/26/10 10:02 PM
You can call a landline or wireless number with Gmail without a Google Voice account http://google.com/support/chat/bin/answer.py?hl=en&answer=187615
 
 In addition, you can also receive calls if you have a Google Voice account http://www.google.com/voice
Re: Please read first if you can't use 'Call phone' in Gmail ddmmaaxx 8/27/10 2:23 AM
Please tell me that google is planning on putting this on the google VOICE web page - or is creating a desktop app... having one browser window open for my phone calls sukx bad enough - but now two?
Re: Please read first if you can't use 'Call phone' in Gmail ddmmaaxx 8/27/10 2:30 AM
dont get me wrong - google voice is great, and we have been waiting for the voip feature. I don't understand why it went to gmail and not google voice? Is gmail not for e-mail ?
Re: Please read first if you can't use 'Call phone' in Gmail drkhalids 8/27/10 4:34 AM
Hi I am from Oman ( middle east ) where majority of the VOIP like Sykpe etc are blocked.
I have the call button / dialpad in my email but when I tried to make a call to US from my gmail account coud'nt hear anything ?
Re: Please read first if you can't use 'Call phone' in Gmail jerami 8/27/10 5:56 AM
Guys, I can not view the feature and I know it is installed, I use FF and was able to view and dial while in IE8. I do have Adblock installed. any help?
Re: Please read first if you can't use 'Call phone' in Gmail netfortius 8/27/10 8:01 AM
In my case - MacOSX 10.6.4, FF 3.6.8 and Chrome 5.0.375.127 - using two different account fors Gmail, w/Google voice dating since Grand Central for both, and even Google dialout money in the accounts, the feature (call from within Gmail) appeared yesterday (08/26/2010), and literally vanished today (08/27/2010) ... go figure ... :(
Re: Please read first if you can't use 'Call phone' in Gmail KHSVoice 8/27/10 8:55 AM
My Gmail account is fully functional for inbound+outbound calls using my Gvoice number, but I am having a problem making outbound calls out of Gvoice itself, using "Google Chat" as the phone to use for the outgoing call:
it seems to attempt the call for a few seconds (it never rings the destination number), then fails.

Also, I am unable to update the virtual "Gmail Chat" phone in my list of phones - it's complaining in a tiny red pop-up near the top with "Invalid phone number: xx...@gmail.com".

Known problems? Any resolution?

Re: Please read first if you can't use 'Call phone' in Gmail AdamHasaVoice 8/27/10 9:04 AM
@KHSVoice I'm able to select "Google Talk" as the phone number to use for an outgoing call. That's how it's named in my dropdown phone list, and the call is successfully placed, at least to my home phone. 

I'm also like you unable to change the name of the phone with that same "Invalid phone number" message.
Re: Please read first if you can't use 'Call phone' in Gmail Ben D. 8/27/10 11:56 AM
Is anyone else having trouble receiving calls via Gmail? I have a full-fledged Google Voice Number. I've followed all the setup instructions meticulously, and I still cannot receive an incoming phone call to my GV number inside Gmail. Any one know if this is a known bug? I've tried in both Safari and Chrome (both Mac). 

Thanks. 


Re: Please read first if you can't use 'Call phone' in Gmail scmm 8/27/10 12:21 PM
I am also having trouble receiving calls in Gmail.  I can make calls with no problems, but incoming calls don't work.  I've tried on Chrome on Windows and Mac.
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 8/27/10 2:19 PM
Re: Please read first if you can't use 'Call phone' in Gmail LTN 8/27/10 2:31 PM
Anyone know if Gmail call phone feature will work if traveling outside of the U.S.? Say I have a Gmail and GV account here in the U.S. but I go to China for a vacation and want to use Gmail call phone to call a U.S. number, any restrictions that anyone knows of?
Re: Please read first if you can't use 'Call phone' in Gmail PhilipArnason 8/27/10 4:27 PM
My account isn't enabled yet and it's a google voice enabled account.  Oddly enough my wife, who does not use Google Voice, has the Call Phone feature already enabled.  Guess it will just take some more time.
Re: Please read first if you can't use 'Call phone' in Gmail JohnSk 8/27/10 4:37 PM
Blog was updated to say that all accounts are enabled but I don't have it yet. I tried both Firefox and Chrome, disabled plug-ins, disabled Labs items, reinstalled the Voice Chat add-in (twice), cleared cache and cookies, logged off and on repeatedly, restarted browsers repeatedly, verified language. Only reasonable conclusion is that the blog posting is incorrect.
Re: Please read first if you can't use 'Call phone' in Gmail PhilipArnason 8/27/10 4:42 PM
I think the blog posting is incorrect, or maybe it has to do with people who currently have google voice accounts.  I have some labs enabled, but have tried clearing cookies and both IE and Chrome.
jdhubba 8/27/10 4:46 PM <This message has been deleted.>
Re: Please read first if you can't use 'Call phone' in Gmail PhilipArnason 8/27/10 4:47 PM
@jdhubba
Did you by chance have a Gizmo5 account?  Maybe it's ex-Gizmo5 accounts that they're still porting over.  I am.
Re: Please read first if you can't use 'Call phone' in Gmail JohnSk 8/27/10 4:48 PM
No Gizmo5 account here but I do have a Google Voice account.
Re: Please read first if you can't use 'Call phone' in Gmail bluebox 8/27/10 8:28 PM
Wow. I was reading the comments and the look pretty good.

I am using Ubuntu 9.10 with chrome (im still having a flash player crash with every video, but thats for another blog) I would like to say that after extensive testing it working just fine with only a few exceptions:

One of every 10-50 phone calls, the caller gets a "sorry the number you have reached is not in service" this is the Google block caller message being played accidentally.

My concerns are like the other posters: Will gmail talk be integrated into the GV page? It really drains my old computer for resouces. Will we get sms capabilities?

Will we ever get a longer ring time?

Also...I dont have any options to screen my caller or send to voicemail like I did with Gizmo.

And.... When I call a bank or help line and have to enter numbers, I cant because of the other features associated with the keypad, like 4 to record and * to ring other phones., This is a really annoying (on old) problem and make my phone about 20% useless for me.

The voice-chrome plugin works fine and I am able to call using the "google talk" option.






Re: Please read first if you can't use 'Call phone' in Gmail PhilipArnason 8/27/10 9:55 PM
Just got the "Call Phone" feature in chat in gmail.  All is well with the world.
Philip
Re: Please read first if you can't use 'Call phone' in Gmail ddmmaaxx 8/28/10 12:26 AM
Yes, please integrate it with the Google Voice webpage, or at least make the pop up window stand alone, without gmail having to be open
Re: Please read first if you can't use 'Call phone' in Gmail jessieros 8/28/10 2:41 AM
I'm really upset. I wanted to use the feature, bought credit giving a UK address and now I find I can't use the feature outside the US
Sorry - but I think this is a real 'con'. If it is US only then giving a UK address should have produced a warning about it. I also can't get a refund so my money is really lost!!
Re: Please read first if you can't use 'Call phone' in Gmail drpsota 8/28/10 9:06 AM
Since the "Call Phone" feature has been enabled in my gmail account, I haven't been able to use Google Voice.
When I try to call using the Google Voice page, it says "calling you" but my mobile phone doesn't ring.

I've made a few calls through my gmail account and it seems to be working fine in terms of quality, but it ties me to my computer. So I'm wondering if the issues with Google Voice are getting worked out or if this is how it will work from now on?
Re: Please read first if you can't use 'Call phone' in Gmail SoCAL_GV 8/28/10 5:01 PM
Appreciate the feedback, Cody.  I'm not having issues with either of your two scenarios but still having the problem of vm messages unable to "play" in Gmail (use both IE and Opera).  Although I can make a call from Gmail, the receiver of that call cannot hear me speaking to them.  Please keep us posted on these issues - I'm reading that many, many users are having these difficulties.
Re: Please read first if you can't use 'Call phone' in Gmail wangjin 8/28/10 8:54 PM
There is no "call phone "in my Gmail account.

Please Check it .

Thanks very much!
Re: Please read first if you can't use 'Call phone' in Gmail chivie 8/30/10 6:24 PM
I used to have google voice enabled in Gmail a few days ago. But the next day when I tried to use it again, I could not find the "call phone" button at all, and this situation still remains.
 
What can be the problem?
Re: Please read first if you can't use 'Call phone' in Gmail JohnSk 8/30/10 6:29 PM
It is working for me now. Thanks to those who resolved the problem
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 8/31/10 1:27 PM
@ Cody W.
 
Re: Please read first if you can't use 'Call phone' in Gmail rajeshbabuk 9/1/10 3:22 AM
I didnot get the voice call option till now, pls check and hope u resolve it soon.

Thanks
Re: Please read first if you can't use 'Call phone' in Gmail SomeOldGuy 9/1/10 1:56 PM
The "call button" still does not appear for me either in Gmail or Gchat in the latest (but not beta) version of Firefox.  I've followed all the suggestions listed on these forums (language, etc), as well as reinstalling several times.   It shows in my settings:  Google Talk Plugin v1.3.1.0 and Google Talk Plugin Video Accelerator v0.1.43.2, yet no matter what still no call button.

Help please?
Re: Please read first if you can't use 'Call phone' in Gmail unknowjondoe 9/1/10 7:09 PM
@SomeOldGuy
Some people still don't have it. But do you have a Google voice account? And are you in the US?
Re: Please read first if you can't use 'Call phone' in Gmail wangjin 9/1/10 7:12 PM
Re: Please read first if you can't use 'Call phone' in Gmail SomeOldGuy 9/1/10 7:18 PM
@ unknowjondoe

Yes, have a Google voice account and in the US.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 9/2/10 9:28 AM
Step 1:
Is the voice and video chat plugin installed (if needed)? See [1] http://j.mp/cYmEwl for the download. 

Step 2:
Is your Gmail language is set to English (US)? See [2] http://j.mp/9vZXIX for details.

Step 3:
(update Country, zip code and timezone with USA details)

Step 4:

Re: Please read first if you can't use 'Call phone' in Gmail chivie 9/2/10 1:04 PM
@StrMca
 
Thanks for your help. It's working for me now.
Re: Please read first if you can't use 'Call phone' in Gmail AllenAllen 9/2/10 2:17 PM
Step 4:
Mic and speaker test : https://mail.google.com/mail/?hl=en&shva=1#settings/chat

Thanks. 

Just want to point out that I could fine no guidance (from Google) if say, the mic test fails.  Which it does for me.

My built-in mic in my DELL laptop works otherwise, just not in Google voice/phone. 



Re: Please read first if you can't use 'Call phone' in Gmail geriwag 9/7/10 6:56 PM
I was able to call my son from my computer. I could hear him, but he could not hear me. Do I have to do anything with microphone settings on my laptop? And to have video chat, do I need a webcam installed?
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 9/8/10 12:09 AM
Try to use USB based headphone set.. It seems good.
Re: Please read first if you can't use 'Call phone' in Gmail emotional_friend 9/10/10 1:06 PM
It's now September 10th, 2010, and the "Call phone link in Gmail" still has not appeared in either of my two gmail accounts. How many days is the roll-out of this feature going to take?
Re: Please read first if you can't use 'Call phone' in Gmail amazmus 9/11/10 12:17 AM
It is surprising that there is no direct customer support for Google Voice even for someone who has already paid for the service. I had added credit, made international calls previously. But now when I log in into my gmail, there is no "call button." I visited my account at Google.com/voice but I only find my balance credit, but no place to make a call. Actually, I was relying heavily on Google Voice to make an international call, but was taken back by the missing "call button." Tried contacting support, but there is no support -only questions over questions.

So what do I do with just the balance credit smiling at me in my Google voice account?

(I tried installing/re-installing the voice plugin, but nothing worked)
Re: Please read first if you can't use 'Call phone' in Gmail the max collector 9/11/10 9:11 AM
Hi Cody.
Just enabled CALL, got a number, registered it, changed the Gmail CHAT options, I have the DIAL POP up appearing, but when I place the US local call, I know the party accessed hears the ringer, yet both him and me cannot hear a thing when we answer
(unknown) 9/12/10 4:02 PM <This message has been deleted.>
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 9/13/10 4:45 AM
@rockyhead: Before leaving from US, setup a GV acct @ www.google.com/voice .
In addition, you can also receive calls if you have a Google Voice account http://www.google.com/voice
Re: Please read first if you can't use 'Call phone' in Gmail redhalcyonllc 9/13/10 8:13 AM
Cody W, you seem pretty god with replies and know what you are doing - can you please answer this for me? i transfered a google voice number from one gmail account (old account) to another (new account). now, i would like to use new gmail account to make and receive calls with that google voice number. when i log in to google voice using new account and go to voice settings to pick up forwarding phone, i find only the old gmail account as the only available forwarding option for google chat. will the new gmail account become available as the google chat option to forward calls and when?
Re: Please read first if you can't use 'Call phone' in Gmail redhalcyonllc 9/13/10 8:15 AM
@ Cody W:  you seem pretty god with replies and know what you are doing - can you please answer this for me? i transfered a google voice number from one gmail account (old account) to another (new account). now, i would like to use new gmail account to make and receive calls with that google voice number. when i log in to google voice using new account and go to voice settings to pick up forwarding phone, i find only the old gmail account as the only available forwarding option for google chat. will the new gmail account become available as the google chat option to forward calls and when?
Re: Please read first if you can't use 'Call phone' in Gmail TiloM 9/13/10 1:06 PM
I'm very frustrated with this delay - I installed googlevoice approaching a month ago. Initially, I had full use of the "call button" and was able to successfully place a couple of local calls. Once I reloaded my browser, the button disappeared and has yet to reappear. When can I/We expect to have functionality of this feature?

I'm going to uninstall soon, seeing as we are long past the "couple of days" that this OP in this thread suggested this would take to resolve.
Re: Please read first if you can't use 'Call phone' in Gmail gamathers 9/13/10 3:46 PM
I plan on moving soon and during the transition we won't have a phone except for an internet phone. I tried Google Voice but when I try to make a call it responds with a message in the call box that says "Google will call your phone and connect you." I would like to make calls and talk through my computer not my local phone. Can I do that?
Re: Please read first if you can't use 'Call phone' in Gmail LDP32602 9/13/10 5:00 PM
Google voice was working on my computer just fine this morning.  Now it's telling me Please download the voice plugin to make a call.  So, just for the heck of it, I did.  Still not working.  Turned off computer.  Logged out. The whole bit.  Still nothing. Please help.  I can dial on my cell phone using the account, but I like to use my computer too for such things.
Re: Please read first if you can't use 'Call phone' in Gmail sstonewolf 9/13/10 7:24 PM
I would like to know why I STILL cannot make any calls AT ALL from the web interface.  One of three things happen:

1)  The line rings for a while, then disconnects
2)  The line rings and when answered I get "royalty free music" in a continuous loop
3)  The line goes straight to "royalty free music" loop.

For the past 3 days, numbers that I was previously able to connect with and can connect with immediately with my cell, are NEVER connected.

I just started this service and was talking it up to my friends.  NO MORE.  Unless this is fixed soon, I'm dumping it.

A reply OTHER than a link to a trouble ticket would really be appreciated, since the trouble ticket has been useless and I've heard nothing from Google.  If anyone replying is only going to give me a link, please don't bother.  I've done it.
Re: Please read first if you can't use 'Call phone' in Gmail katiepeterson2010 9/14/10 8:13 AM
So is this the reason that the "Call Phone" link appears in my Gmail, but when i click on it, it opens the Voice keypad but says I need to instead the Google Voice Plug-in? I've been using Google Voice for several weeks. Today is the first day I have had a problem. I have tried re-downloading the plug-in three times now with no success. Can anyone tell me if this is what is happening to them? And if so, has Google mentioned when this bug will be fixed or when all Google accounts will have Google voice enabled? I rely on this since my home has terrible reception. Wish I would have known about whatever updates are being made today causing this issue.

Thanks,
kate
Re: Please read first if you can't use 'Call phone' in Gmail hayashisteve 9/14/10 2:30 PM
I am a new user, when I called the other party, regardless in USA or other country, I can hear them but they can't hear me at all.

Can anyone help me to resolve the problem?
Re: Please read first if you can't use 'Call phone' in Gmail katiepeterson2010 9/14/10 3:39 PM
Hi Jaxcoffee,

I went into my Gmail settings then Chat. It said "detecting devices" under voice and video chat. Then the message changed to "Make voice and video calls to friends and family right from Gmail. It's free and installs in seconds. Learn More" When I click on Learn More it takes me to he main page to download the Google Voice and Video Chat Plug-in. It's like my computer decided to uninstall the plug-in and even when I reinstall (now three times) it still doesn't recognize it. That or Google is having issues and even though I have the plug-in installed it's decided not to recognize it. I mean, like I said, I've been using voice for several weeks now. Made a bunch of calls yesterday. Today is the first day this has ever happened and I can't get this issue resolved. Any thoughts/help would be greatly appreciated.
Re: Please read first if you can't use 'Call phone' in Gmail katiepeterson2010 9/14/10 3:41 PM
After some further digging, although there are a million places to navigate when searching for support, this big seems to be a problem for many people as is reported. In the Google Chat Currently Know Issues it states, "Voice and video plug-in unrecognized: Some people are experiencing the voice and video plug-in not being recognized by their browser in Gmail. This means that devices may show as 'Detecting devices' in Chat settings or you may be prompted to install the plug-in despite having already installed it"

I clicked report. Sadly, I guess all I can do now is wait.
Re: Please read first if you can't use 'Call phone' in Gmail dlenski 9/15/10 8:15 AM
@Cody W., voice calling is working great for me from Gmail.  The only thing that *doesn't* work is voicemail access and recording greetings.  I've tried to check my voicemail and record greetings, specifying Google Talk as the phone to connect to, but this results in a completely garbled connection or some kind of error, no matter how I do it.

Any idea if there are plans to fix this bug?
Re: Please read first if you can't use 'Call phone' in Gmail katiepeterson2010 9/15/10 9:29 AM
Google voice is still not working for me at all and still asking that I install the plug-in although I've had the plug in and re-installed multiple times since this error occurred. If I see anything regarding plans to fix the garbled connection, I'll definitely post it. Thanks!

Anyone heard anything about the google voice app not working and asking to install the plug-in although it's already there? Hoping they get this fixed soon. This hasn't worked for me since late Monday (9/13) evening.
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 9/18/10 8:24 AM
@Ben D.
@netfortius
 
See best answer by Google employee about MAC OS at http://www.google.com/support/forum/p/chat/thread?tid=2c28d3b41ce15ae9
Re: Please read first if you can't use 'Call phone' in Gmail mn1993 9/19/10 5:07 PM
Does anyone ever got google chat dial phone feature to work on IE? I can't never get it work on my XP2 SP3 w' IE7 or my win7 w/ IE8.   keep saying i need to install the plugin but i already done that over and over.   Is this like "unofficially" we don't support any MS web browser kind of thing?  I don't care if you do or don't but at least tell the end user that we really don't support IE so at least i don't waste my time trying to get it to work....... ;(......
Re: Please read first if you can't use 'Call phone' in Gmail lovingj 9/19/10 5:23 PM
@mn1993

Get chrome man.  IE sucks.
Re: Please read first if you can't use 'Call phone' in Gmail wwwsenthilathiban 9/22/10 5:57 AM
My Gmail language is set to English(US). But still I dont see the call icon in gmail chat box. Please help.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 9/22/10 7:07 AM
@wwwsenthilathiban: Where are you living (trying) this setup ?

At present, you can't setup GV outside USA but you can use Gmail Chat window call features (call phone icon).
        
It will work at most European countries (+US+Canada) who allowed voip calls.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 9/22/10 7:23 AM
@Cody: Could you please let me know what are the countries got  "Gmail Chat window call features (call phone icon)". Where I can find this list... Tnx.
Re: Please read first if you can't use 'Call phone' in Gmail skippingrock 9/22/10 10:28 AM
Why is the language setting limited to English (US)?
Re: Please read first if you can't use 'Call phone' in Gmail BIKI01 9/24/10 1:27 AM
I recently bought a google voice calling credit from nepal via. my friends credit card. Then I made calls, you know what happened, with every dial I lost my money but i couldnot talk with my friend. Do google just charge for dialing the number, and not making the call sucessful. Well, google I want my money back.
You heard me I want my money back.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 9/24/10 3:07 AM
Free calls to US and Canada only..  where did you called and lost ur money ?
Re: Please read first if you can't use 'Call phone' in Gmail monsieurms 10/8/10 10:19 AM
I too can't get Google tVOICE o actually call my landline phone. i can successfully send a text message to my cell. I can successfully call my landline from GMAIL using the call icon. But trying to call my landline from GVoice, clicking call and typing in a number and "connect"--results in silence. Have no idea what's wrong...the Google troubleshooting tips seem irrelevant. Thanks in advance for any ideas.
Re: Please read first if you can't use 'Call phone' in Gmail tfoth 10/8/10 2:34 PM
I have two problems:

The most serious is that I have scenario 2, but not exactly.  I HAVE a Google Voice account and have been using Google Voice outbound quite successfully for some time from GMail.  I then changed cell phone carriers (from AT&T to Verizon) and ported my number over.  My Google Voice was linked to that number.  Since the port, I can't dial out.  Maybe it is coincidental.  I added my home landline number and deleted my cell phone number and that made no difference. 

Note that this is only happening in my Google Apps Gmail account.  When I log on to my normal Gmail account (such as xxx...xxx@gmail.com) and use a Google Voice account I have there, I have no problem.  I can literally log off of my Google Apps account (where it is failing) and log into my Gmail account and it works.  Therefore, it is unlikely to be on my end.

The second problem is that I would like to port the number I have in my Gmail account to my Google Apps account (once my first problem is solved).  I understand that the Google Voice team has done this for some users... and I am hoping you might help me out.

Thanks for your expected insights!

Tom
Re: Please read first if you can't use 'Call phone' in Gmail anant479 10/16/10 8:14 AM
I have two computers, both using Chrome with English US and I have a Google voice number.  On one of the browsers I see the Call button, but on the other I don't!  Am confused, have tried updating chrome.  Anyone have any pointers, searching the forums has not yielded anything useful. Thanks!
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 10/17/10 3:47 PM

***** First, clear the browser cache, temp internet files and cookies.  *********


Verify Java Version :  http://www.java.com/en/download/installed.jsp

Free Java Download  :  http://www.java.com/en/download/index.jsp  (New Version 6.22)

Download Flash Player : http://get.adobe.com/flashplayer/



Re: Please read first if you can't use 'Call phone' in Gmail Bewitching 10/19/10 11:56 AM
I too found that trying to dial out thru Google Voice wouldn't work. But I did find a way that it would work, but it's a work-around, and still a bug.
For me, G-Mail has to be open to use the Google Voice Interface. If my G-mail page is not open,when placeing a call using Google Talk as the phone I want to utilize, the Google voice interaction box says "calling you" and nothing happens.
If G-mail IS open in another tab, and I use Google Voice to place a call, I have to go back to the G-Mail tab to interact with and place the call.
Seem crazy right ? I mean why even open Google Voice interface when I have to go back to G-mail to even use it ?
Google Voice should work on it's own, right ?
 Any idea as to why it's functioning in this manner ?

Thanks in advance to anyone who has a suggestion as to how to fix this issue,
Bewitching
 
Re: Please read first if you can't use 'Call phone' in Gmail Bewitching 10/19/10 12:31 PM
OK I have an answer to my own question.LOL
When you choose "Google Talk" as the phone to call with while in Google Voice, you are choosing your G-mail as the "phone" to use for that call.
 I admit I was (and still am) confused. I mean if the module is there in G-mail, why doesn't Google Voice just use the same module on IT'S page too ?
 
Good luck to all having problems. My problem/issue was operator error I guess LOL
Bewitching
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 10/22/10 4:47 AM
The "Call Phone" icon will appear everyone's gmail in the world but their ISP should support voip and udpports.

If you're using voice and video chat over a corporate network, your network administrator should ensure that it has ports 80 and 443 open. For the best voice and video quality, we also strongly recommend allowing UDP over any port.
Re: Please read first if you can't use 'Call phone' in Gmail tjfoth 10/22/10 7:01 AM
StrMca: I think you miss the point of my post.

On the same computer, one the same IP session with my router (i.e. there are no computer restarts and the network remains connected), one of my Google Gmail accounts shows the call button, but all calls fail. Calls used to work on this account and now don't complete.  I log off that account and on to another Gmail account and calls go through fine.

Therefore:
1. I have the Call Icon on both accounts,
2. Since it works on one account, the proper ports are open.

Please advise what is operation of Google Call on the working account that no longer works, when the Call Icon does appear and other instances of Google Call work.  In my mind, this is a Google Account issue.
Re: Please read first if you can't use 'Call phone' in Gmail McGradeKevin 10/24/10 6:19 AM
I'm having a "place a call" issues from Google voice, calls can be placed with no issues from my Gmail webpage.As noted above a couple of posts ago a workaround for me is to have the GV and the GM pages open at the same time.

Has there been a solution I missed or is this still being worked on by Google?

Thanks
Kevin
Re: Please read first if you can't use 'Call phone' in Gmail tfoth 10/24/10 1:48 PM
I continue to "can not complete the call" on Gmail.  When I place a call on Google Voice with Gmail open, Google Voice calls Google Chat and I can complete the call.

I'm not sure what this all means, other than I can't still place a call from my Gmail account.

I'd love for someone from Google Voice services to chime in here.  I believe I've read here that Google know this problem and has known about this since August, and that a fix is "forthcoming."
Re: Please read first if you can't use 'Call phone' in Gmail olyelectrons 10/24/10 1:52 PM
I'm having the same problem as tfoth and would also like Google to provide some guidance here.  The odd thing for me is that the account I'm having problems with is a Google Apps account.  I also have a generic Google account on which the call functionality works perfectly.   Same computer,  same browser,  etc.  etc.   

So it has to be a Google account problem!    
Re: Please read first if you can't use 'Call phone' in Gmail tfoth 10/24/10 3:45 PM
I've done some research.  I administer two Google Apps accounts: one for myself and one for a not for profit.  I enable Google Chat and created a Google Voice account on the not for profit's Google Apps account, and I couldn't even get Google Call to come up in GMail.

It appears that Google Call is not working in Google Apps at this time... or at least in these two accounts.
Re: Please read first if you can't use 'Call phone' in Gmail aljabri 10/26/10 2:06 PM

Hello

I am from Oman, I am trying to call to USA, when I make a call & receiver answers the call I can hear him?

Could anybody help on this?

Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 10/27/10 8:48 AM
@ aljabri
 
At this time Gmail Voice/Video http://googlevoiceblog.blogspot.com/2010/08/make-and-receive-calls-in-gmail.html is only available for use in the United States per mini-warning at http://mail.google.com/support/bin/answer.py?hl=en&answer=188269
Re: Please read first if you can't use 'Call phone' in Gmail 096754 10/29/10 1:51 PM
@Bewitching - I noticed the same thing as you. In fact, I am using GVoice on my EeePC since it has a built in mic. If I have GMail open on my home PC, but not on my Eee, and place a call from GV on my Eee, it of course goes to GMail on the home PC. Agree that all should be contained in GV or GMail. One accessing the other is a little goofy.

@Papa Bear - So what happens when I take my laptop from the US abroad? I have GV somewhat working on my laptop now. When I go abroad will the calls just not go through?
Re: Please read first if you can't use 'Call phone' in Gmail jaskawalbir 11/4/10 9:32 AM
Hi 

CALL option is available sometimes in my account and sometimes not (especially on 3G Dial-Up connection). Is it related to connection any-ways.


Re: Please read first if you can't use 'Call phone' in Gmail gsegers 11/5/10 11:34 AM
I too am unable to use GV to make a call from my Windows 7 pc using Chrome.  I've installed the GV extension several times and when the pop up box appears, I dial the number and get a chime and indication that I am calling my phone for some odd reason.  That message disappears then the chimes stop with no connection.  Placing a call in gmail's "chat" function works fine.  What am I doing wrong?
Re: Please read first if you can't use 'Call phone' in Gmail Perceptum 11/10/10 2:42 PM
Here is how I am able to get Gmail to dial out without any problems:

Symptoms:

1.  Gmail Account A was able to dial out to both Google Voice and cell / land lines from Gmail.  (Google Chat was listed under "Phones" in Google Voice settings)
2.  Gmail Account B was only able to dial out to Google Voice numbers from Gmail.  (Google Chat was not listed under "Phones" in Google Voice settings)

Solution:  Added Google Chat as a phone to Account B.

1.  Delete Google Chat as a forwarding phone some time ago.
2.  I tried to dial out from Gmail for the first time and ran into the problem mentioned above.
3.  I completely logged out of Google.
4.  I logged back into Google and went to the "Phones" settings of Google Voice
5.  I noticed that Google Chat was relisted.
6.  Made a call from Gmail without any problems.

I hope this helps out, or maybe give some insight into the problem.

Re: Please read first if you can't use 'Call phone' in Gmail tfoth 11/10/10 3:21 PM
@Perceptum,

This doesn't seem to be my problem.  Interestingly, I did find out for the first time I am able to dial out to another Google Voice account.  So, as an experiment, I deleted Google Chat, logged out, logged back in, found Google Chat back in Google Voice, clicked on it, and still wasn't able to dial out to non Google Voice numbers.

Were either of you accounts a Google Apps account, or were they both Gmail accounts?


Re: Please read first if you can't use 'Call phone' in Gmail Perceptum 11/10/10 4:05 PM
@tfoth

The account that always worked was a Gmail account.  The account that used to be the problem is a Google Apps account.
Re: Please read first if you can't use 'Call phone' in Gmail tfoth 11/10/10 7:26 PM
@Perceptum,

Thanks for the reply.

I've tried a bunch of combinations on the same theme as what worked for you.  Apparently, I have another problem, because try as I might, I can't get this to work.
Re: Please read first if you can't use 'Call phone' in Gmail Suhelhm 11/17/10 9:46 AM
i think you would be in a country where this facility is not available like INDIA.
Re: Please read first if you can't use 'Call phone' in Gmail qasim.mts 11/22/10 12:31 PM
"Sorry! The phone call with (123) 456-7890 failed due to an error [Code: 3 Remote: true] at 12:08 PM."
THis Error appears when i call to usa  
Please Help ...
Re: Please read first if you can't use 'Call phone' in Gmail cicero10004 11/22/10 3:17 PM
My frustration with Google voice has left me no option to post in every forum until Google helps:

Re: Please read first if you can't use 'Call phone' in Gmail nestorph 11/24/10 1:00 PM
This is insane.  I thought I was the only one having problems placing calls with Google Talk.  My expectation is that when I click on a button that says "Call" and the dialog box indicates that it's calling, that something will happen.  Instead, like others above, it just displays a "Calling you" status and then goes away.  I've tried using both my Mac and a Windows machine.  Maybe I'm understanding how it's supposed to work and a decent set of instructions from someone would be helpful.  But if I have to invest this much time to figuring out what should be a straightforward application (and I've been around computers for eternity), then it's just not worth it.  I'll stick with Skype until this becomes a one-click solution.
Re: Please read first if you can't use 'Call phone' in Gmail cookie_monster 11/26/10 9:12 AM
I agree it is insane and so far there is very limited or no help from google.
Re: Please read first if you can't use 'Call phone' in Gmail tej2008 11/30/10 1:45 PM
We also need call phone application for ipod touch.

Re: Please read first if you can't use 'Call phone' in Gmail tej2008 11/30/10 1:46 PM
isn't it simple, hope not to be complicated.
Re: Please read first if you can't use 'Call phone' in Gmail Eastbay 12/4/10 5:40 AM
I have the same issue as nestorph.
The text is working, but cannot make a call.  The issue is older than 3 months, please look into it.
Here is what I did:
1.  From Google voice, click on "Call" button on the far left.
2.  Enter the number to call
3.  Select "Google Talk" for the "Phone to call with"
4.  Press "Connect" button

I tried in both places Google Voice and the "Call Phone" in Gmail.

Re: Please read first if you can't use 'Call phone' in Gmail tfoth 12/7/10 6:40 AM
New observation:

1. In a browser window, log into Google Apps Mail that has chat enabled.
2. In a second browser window, log into Google Voice with the same Google Apps account.
3. Place a call from the Google Voice session with "Phone to call with" set to Google Talk.
4. A voice message is received in the first browser window running Google Apps Mail.
5. Accept the voice message and you will be connected to the number you dialed in Google Voice.

It is a pretty convoluted way of placing a call, but it works and seems to work dependably.

What it seems to mean is that when you place a call from the plugin, it doesn't know how to connect to your Google Chat/Talk account.  Perhaps this will help Google fix our mutual problem.
Re: Please read first if you can't use 'Call phone' in Gmail AchalMaloo 12/15/10 8:59 AM
Hi Cody, 

I could access the call phone feature in my account 2 days back. but today it is gone !! 
I dont see the call phone icon in my chat contact list anymore ? 
I am in UAE, and my language is set to English (US) 
please help 
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 12/16/10 3:24 AM
UAE:  Is voip legal ?  Your ISP might be blocked some voip/sip ports. try with different internet provider with the same account. Try @ Google Chrome V8.
Re: Please read first if you can't use 'Call phone' in Gmail gnazimsun 12/17/10 11:46 AM
I have hard time to believe that Google launch this Google voice that prematurely. Not like solid as other product.How long we will remain the lab species.Make it clear please.What skype is giving free and Google was charging for that.The choice is ours or Google's? In the long run Skype may prevail on this battle!Than who paid for our(lab species) effort,lose and time ? 
Re: Please read first if you can't use 'Call phone' in Gmail PhilipArnason 12/17/10 12:25 PM
@gnazimsun
What service is skype giving away for free that Google is charging for?  I think you've actually got it backwards.  Skype charges for calls within the USA, and Google gives that away for free.  
Re: Please read first if you can't use 'Call phone' in Gmail AchalMaloo 12/18/10 2:09 AM
Thanks StrMca, but note that I actually made a call using that feature few days back from UAE itself and same service provider, browser, setting etc
Re: Please read first if you can't use 'Call phone' in Gmail gnazimsun 12/18/10 3:12 PM
philipAmason
I called my brother in Saudi Arabia on his  mobile using my Google Voice account. Google charges $0.19/min. His mobile is loaded with Skype feature. I downloaded the skype so we can talk free.As soon as I down loaded skype. My Google Voice became total disable.I tried to call same as before but it is totally impossible to make a call. So I asked Google for refund of $7.19 but Google denied to refund.Three years ago similar situation happened to me with another company.Than I have to report them to consumer affairs and to the credit card company to get my refund.I do not need free call in us.All my other phones  are enough for USA. 
Re: Please read first if you can't use 'Call phone' in Gmail soyfantomas 12/25/10 7:08 PM
Hi, well, the phone feature used to work. I was able to see it and even make calls. But now it does not work at all. Does it detects that I am in another country now? I am in holidays somewhere else than the US. Cheers.
Re: Please read first if you can't use 'Call phone' in Gmail Perceptum 12/30/10 1:44 AM
@StrMca:  If you have an iPhone, there is a much easier way.

1.  Install "Talkatone".  It is free from the App Store.
2.  Run the app and enter your Google Voice information.

Talkatone uses your GV account to make and receive VOIP calls.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 12/30/10 2:34 AM
@Perceptum: Thank you very much indeed.  I will try the same. Cheers. T
Re: Please read first if you can't use 'Call phone' in Gmail lovingj 12/30/10 8:47 AM
@Perceptum

Oh wow, dude this app is awesome.  Never knew about talkatone.  This is friggin amazin'.
Re: Please read first if you can't use 'Call phone' in Gmail daniel paner 1/11/11 6:04 PM
Hi folks,
Got a working solution to the "please... install plugin" problem for Google callilng through GMail, at least for me on Windows 7 and Chrome.  

1.  In browser location bar type about:plugins.  You'll see a tab open up with a listing of all the extensions and plugins that you have available in Chrome.
2.  Locate your Google Talk plugin.
3.  Click "disable".  The entry will now be greyed out.  
4.  Close your browser.
5.  Goto GMail and click the Call Phone option.  You'll see the phone pad open up with the "please..." message displayed.  
6.  Click the link for downloading the plugin.  You'll be taken to the plugin download page.  
7.  Download it.
8.  Close and restart the browser.
9.  In browser location bar type about:plugins.  You'll see a tab open up with a listing of all the extensions and plugins that you have available in Chrome.
10.  Locate your Google Talk plugin.
11.  Click "enable".
12.  Goto Gmail
13.  Click the Call Phone option.
14.  You should see the phone pad pop up minus the "please..." message.

I really hope this works for all of you, too.
-cautiouschaos.

Re: Please read first if you can't use 'Call phone' in Gmail tfoth 1/11/11 7:44 PM
Here's my experience with Daniel's suggestion:

1. I followed Daniel's suggestion above on one of my computers and now Google Talk works on my Google Apps account.
2. When I realized I should have FIRST tried Google Talk and then tried Daniel's suggestion I went to my second computer.  Google Talk is working there, now, too, even though I didn't go through Daniel's steps.

You can draw one of two conclusions, therefore:
1. Google fixed something and Daniel's discovery is coincidental with that,
2. Daniel's discovery did something to either my Google Apps or Google Talk account that, once done, fixed it regardless of where one is logging in from.

I'd love for someone to first check to see if Google Talk is broken from Google Apps AND THEN try Daniel's suggestion...
Re: Please read first if you can't use 'Call phone' in Gmail olyelectrons 1/12/11 9:52 AM
I have a Google Apps account as well as a standard GMail account.   My Google Apps Talk was broken some time last year.  My Gmail kept working just fine.   I  noticed that very recently the Google Apps started magically working again.  I did not change anything.    So I'd surmise that Google changed something on their end to enable Google Apps accounts to once again work correctly.  
Re: Please read first if you can't use 'Call phone' in Gmail timpherigo 1/14/11 8:02 AM
i think it is bullshit that i cant use the google voice when i am a soldier in iraq and this was the best way to keep in contact with my family i believe that google voice should be able to use and downloaded in iraq
Re: Please read first if you can't use 'Call phone' in Gmail gaccor 1/20/11 4:48 PM
could I call from Gmail & use the camera
Re: Please read first if you can't use 'Call phone' in Gmail Sammy888 2/1/11 4:21 PM
What can u do if it's visible in the USA on your netbook but disappears when you're in Asia or outside of North America?
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/8/11 8:53 AM
Call phone - Troubleshoot :  http://bit.ly/hNXocL   (page 2)
Re: Please read first if you can't use 'Call phone' in Gmail marcah05 2/12/11 9:10 AM
to use google phone was easy and better than Skype. Now it is frustrating. I want to add credit to Gvoice. They said go to credit but I can't see any credit can't window or tab!!! where is it? and no one to help!!!! bad google!!
Re: Please read first if you can't use 'Call phone' in Gmail setairol 2/16/11 11:06 PM
there is now an ATA that supports google voice calls using the gmail feature
 
you can use a regular telephone to place and receive GV calls
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/17/11 12:16 AM
@setairol:  Is it safe to give our gmail username and password to third party application (ata)... Still google is not approved.... I think they hacked the GV sip protocol. So def we can expect the same service (sip) from Google very soon like vonage.... My assumption only.

Re: Please read first if you can't use 'Call phone' in Gmail mitch9518 2/17/11 1:22 PM
Has anyone had this issue? I noticed that when I was making a few calls yesterday and today that sometimes I'd get a recording that the person is not accepting calls from an unknown number.  Sure enough, called myself on my cell phone,  and phone is saying "incoming call not available" . Does anyone have any idea on how I can get google voice to display the phone number again? 
 
I have two google voice numbers, one each city I work in.  The other one still works fine.  Need some help.
Re: Please read first if you can't use 'Call phone' in Gmail setairol 2/17/11 6:02 PM
@StrMca
google voice is not SIP, if it was there are many ATAs that could be used with it.
 
The obi is an ATA that does the same thing the Talkatone app does. It basically makes itself an extension of your google chat by signing into your gmail account and uses the google chat feature. The credentials are stored on the device itself, not with Obitalk
 
If you don't have google chat set up for calling they won't work.
Re: Please read first if you can't use 'Call phone' in Gmail vhawary 2/17/11 7:12 PM
After purchasing call credit for google voice, the "call phone" link has disappeared from gmail. I followed a few links on the forum about changing language settings and reinstalling chat plugin... yet the "call phone" link has not returned. 

Help please.
This message has been hidden because it was flagged for abuse.
Re: Please read first if you can't use 'Call phone' in Gmail mhd1360 2/20/11 12:39 AM
There are a few days that I can not make a call to anywhere.
It sounds ringing but the destination telephone doesn't ring.
Is there anyone that experience this problem ?
I think that the ISP may close the port.
Can you please tell me what port number does the Google Voice Call use?
Thank you 
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/21/11 3:13 AM
@TJtroy: Google is making some difference between Gmail call phone and GV#.   

Like : Call phone feature = Entire world with SIP settings...   but GV only for US users with US mobile network... this is my assumption only....it may true...
This message has been hidden because it was flagged for abuse.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/21/11 8:26 AM
@TJtroy: It may be Bug or feature cut down or Google is preparing (developing) the next version of "Call phone" for rest of the world with SIP methods....This is my personal assumption.
This message has been hidden because it was flagged for abuse.
Re: Please read first if you can't use 'Call phone' in Gmail dpavilion 2/21/11 9:50 PM
To: Googler Cody W,
I am frustrated. Please help! and/or respond. -- EITHER would be much appreciated.  Thank you in advance.

Problem: I can't make a call via Gmail using my GV.

Subsequent Issues: 
1) I have no "call phone" icon in Gmail.  :(
2) I'm running Mac OS X, currently no Windows partition. = Therefor No GoogleTalk application separate from Gmail's integrated setup.  
3) I'm currently outside of the US - In Hong Kong SAR  [Not that this matters!!!, I still had the same issue before I left the states yesterday... no "call" button in Gmail]

Hardware/Software/Accts ETC:
MacBook (and MacBook Pro) Intel dual core, plenty of free space etc. 
SnowLeopard OS X 10.6.5  -current
Chrome version  9.0.597.102 -current

Google Voice Acct (upgraded already) - Works great for VoiceMail, SMS, running the extension (love it), I have a US-based cellphone already attached to the GV-number.  Works great forwarding to the Cell.  Currently I have the calls being forwarded to "Google Chat" of the SAME GoogleAcct as GV....can't call anyone via GV page (doesn't ring anyone; tries then resets) or Gmail.

Gmail - "Chat Notifications have been allowed", same GoogleAcct ID as GV, Video/Chat/Voice all work fine with the Video/Voice plugin.  Language is set to "English US", ALL voice, video and mic functioning normally. NO PHONE ICON!!!

What do I do?!  How can I, and by that I mean "WE" fix this!  :|

:)

Re: Please read first if you can't use 'Call phone' in Gmail dpavilion 2/21/11 10:03 PM
PS. The line that is attached to GV is still active even though I'm away.  Sometimes I turn it off: time-zone, sometimes I just want to sleep.  GV will ring my phone if its 1) turned on and 2) calls are being forwarded to the cell. But its expensive...so Gmail is the next best thing....would be.......theoretically....since......its not working.....

Q: But why won't my calls ring into GmailChat now that its forwarded?
Q: Why can't I have my "call/phone" icon in Gmail?
Q: Why can't I even make the call via GoogleVoice page?

-dpavilion
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/22/11 2:49 AM
@dpavilion:   Try to ping this IP 209.85.227.126 and check your port udp-19295, tcp-19294, ssltcp-443 with your ISP. 

Just trial and error only, we can fix when you are out-side US.  We can't get answer from Google. !!!
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 2/22/11 3:51 AM
At this time Gmail Voice/Video is only available for use in the United States per mini-warning at http://mail.google.com/support/bin/answer.py?hl=en&answer=188269
This message has been hidden because it was flagged for abuse.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/22/11 3:10 PM
@TJtroy:  Yes it will work in GVoice page and extension without any issue.  The problem only in Gmail's Call phone button (called id)....since last week...
Re: Please read first if you can't use 'Call phone' in Gmail sandiegosamiam 2/25/11 5:14 AM
I have been calling the same mobile phone number internationally for months.  Now, as of last night, dialing the number in gmail doesnt work.  I get a message saying to enter a valid number.  Yet, if I use google voice, no problem.  What the hell.  I have tried to figure this out for hours.  I am annoyed.

Any thoughts as to why this number no longer works in gmail calling directly from the pad.
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/25/11 5:17 AM
Use always international calling format : +1 =usa  , +44 = uk  +91=india....   it will work....  or  try 001 or  0044 or 0091....
Re: Please read first if you can't use 'Call phone' in Gmail sandiegosamiam 2/25/11 5:20 AM
i clicked the country and then dial the number! no dice.  Also, i have dialed the number 1000 times. Now, in the history, it doesnt offer the option to "redial". Gmail doesnt recognize the number as valid.  I changed 1 digit and it dials. Simply amazing!  Something is corrupted and I dont know how to fix it.  I have another gmail account, but have no money to call internationally.  I dialed the number and bammmm, it worked.  

So somehow, within my gmail, this number has become corrupted.  How to fix is the question of the month!
thanks
Re: Please read first if you can't use 'Call phone' in Gmail dactylo 2/25/11 5:48 PM
Add me to the list.  I set up 7 Google Voice accounts for myself and family.  It took awhile since I had to find a prefix with memorable numbers.  None of them work for outgoing calls from Gmail.  There's the error "We could not complete your call. Please try again."  Incoming calls to those numbers work fine.

Like other people have reported, outgoing calls do work from the GV web page if you have the "phone to call with" be Google Talk and have Gmail open to accept the callback.  But this is too complicated and won't work for Talkatone (iPhone app).  We need to be able to place outgoing calls directly from Gmail.

Note that my old GV number does work for placing outgoing calls from Gmail.
Re: Please read first if you can't use 'Call phone' in Gmail Sammy888 2/26/11 12:27 AM
Good gawd....way too complicated stuff.  @StrMca. I noticed you modified your instructions on how to get GV and SIP by adding a diagram. You fail realize your instructions are too complicated and not easily understood by MOST people....you have to simplify them, think outside the box...not like a tech, programmer,  or engineer. 
Re: Please read first if you can't use 'Call phone' in Gmail StrMca 2/26/11 2:40 AM
@Sammy888:   Pls learn more from http://goo.gl/wYIOd  (screen shots)  after that  read my document @ http://goo.gl/WasF  ... Tnx.
Re: Please read first if you can't use 'Call phone' in Gmail tej2008 2/26/11 5:22 AM
I have caller ID problem, nobody sees my GV number when I call from GV.
Something funny is : if I turn on Caller ID incoming (instead of outgoing) as "Display my google voice number"  it starts to appear GV # on others phones.
Any ideas to solve this problem is appreciated !

Re: Please read first if you can't use 'Call phone' in Gmail hdodd1 2/27/11 12:25 AM
I have went through the steps from the link above but I am unable to see the link upgrade your account.
Re: Please read first if you can't use 'Call phone' in Gmail abhishek.burman 3/11/11 9:31 PM
Hi 

I was using call phone feature for some time and I have enough credit in my account. The problem I face is that many a time I do not see "call phone" option  for 1 or 2 days and then it appears on its own. Why it so inconsistent? I am using CHROME as browser.

Re: Please read first if you can't use 'Call phone' in Gmail Shimokitazawa 3/11/11 10:22 PM
Daniel Painer,

5.  Goto GMail and click the Call Phone option.  You'll see the phone pad open up with the "please..." message displayed. 

This does not work. When I follow your instructions I cannot see the Call Phone option and do not see the phone pad open up with the "please..." message displayed.

I am in Taiwan. Is there any reason why Gmail Call telephone does not work in Taiwan?
Re: Please read first if you can't use 'Call phone' in Gmail RedCarlsberg 3/12/11 7:38 PM
Yes because Google has started to block international IP addresses from using this feature. Originally the availability of this function was based exclusively on whether your language was set to English (US). They realized that that was easy to get around. This is not so easy.
Re: Please read first if you can't use 'Call phone' in Gmail MandyJay 3/12/11 8:57 PM
Is there any way to get around this blockage?  I am from Toronto and recently decided to pursue a degree abroad in England.  I've used the gmail call phone function numerous times, and it has been a life saver for my student budget.  I need to make calls home, preferably for free, and it would totally suck if this feature was disabled and not accessible.  So, again, is there any way that i can still use this function? Any advice you could give me would be very much appreciated!  Thanks. --m
Re: Please read first if you can't use 'Call phone' in Gmail RedCarlsberg 3/13/11 6:23 AM
Perhaps if your academic institution is affiliated to one in the US or Canada, you can VPN into their network and give it a go and it might be faster than using a proxy. 
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/13/11 6:34 AM
Skype is pretty cheap. Rates to the UK as low as 1.2 cents/minute with a subscription, which is even less than Google Voice.
Re: Please read first if you can't use 'Call phone' in Gmail RedCarlsberg 3/13/11 6:47 AM
Well He/She is calling from the UK to Canada/USA which meant calls were free on Google Voice. With Skype you can get unlimited minutes per month on 4 pound a month. Not bad but definitely isn't free.
Re: Please read first if you can't use 'Call phone' in Gmail EveAud 3/13/11 8:35 AM
To TJtroy: where is the call button in the top left hand corner on the call log page? HELP please!!
Re: Please read first if you can't use 'Call phone' in Gmail EveAud 3/13/11 8:45 AM
TJtroy: I found on the call log page if I put my cursor on the person I am calling it will say "go to contact". I click on that and it will take me to another page with the number with a button to click to "call". I clicked on that and then on the connect button and it will not even ring but I instantly get the message "not a valid number".
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/13/11 9:22 AM
@RedCarlsberg Understood. Totally free calling is really an unrealistic expectation from anyone. David Pogue wrote a piece on the ethics of completely free calling in the NY Times recently - worth a read.

LD calling is a good and it has a cost. Google pays a LOT to support GVoice. Hardware, internet bandwidth and most expensive all: fees to telcos for carrying their traffic and interconnecting to their networks.

4 quid a month for unlimited calling is pretty amazing when you think of what really goes into providing that service. People spend more than that on a couple of cups of Starbucks coffee and think nothing of that. And when you look at what you're actually getting in your cup it makes the Skype fee look like an even bigger bargain.
Re: Please read first if you can't use 'Call phone' in Gmail jaytim 3/13/11 11:20 AM
Cody, my account is set to US English and GV has been working fine. 

Today for the first time, the 'call phone' link in the left navbar disappeared. I'd be really grateful if you could help  -- I never expected to, but I've become reliant on it :)

Re: Please read first if you can't use 'Call phone' in Gmail RedCarlsberg 3/13/11 11:37 AM
@DrJay - agree with you 100 per cent.
Re: Please read first if you can't use 'Call phone' in Gmail toes101 3/13/11 2:23 PM
Hi - my google voice icon disappeared from Gmail yesterday and I don't know what's happening. Any ideas on what's going on??? I'm in the UK
Re: Please read first if you can't use 'Call phone' in Gmail RedCarlsberg 3/13/11 5:04 PM
@Toes read the last 10 -15 or so posts before yours. 
Re: Please read first if you can't use 'Call phone' in Gmail bostonoski 3/13/11 8:37 PM
Oh terrific... so we're outta luck here in the UK?

I too am an American in grad school using gmail "call phone" to talk to home. The funny thing is my mobile phone has great rates but I have NO signal where I am living (and no landline, pointless paying for two phones for one person). Hence the ONLY way I could call home from home was gmail "call phone".

Daganbit. Now you;re saying I have to go pay Skype?! :o(
Re: Please read first if you can't use 'Call phone' in Gmail sl_stanford 3/14/11 2:58 AM
I guess I am in the list of folks finding out this morning that the Call phone icon has disappeared (am in the UK, used GVoice happily for last few months!).

Question is: if I have also bought some credit for GVoice to make international calls, why can I not make those international calls while paying for them? Or is it that those rates were for calls originating from the USA, and GVoice does not have a mechanism (like Skype does) to charge for calls originating from anywhere going to anywhere?
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/14/11 3:52 AM
@sl_stanford The former, not the latter.
Re: Please read first if you can't use 'Call phone' in Gmail sl_stanford 3/14/11 5:55 AM
@DrJay: Thx, but I could not fuly understand your short response. I am sitting with credit in GVoice. But unable to call out from UK even when willing to pay. Is it that Gvoice is supposed to work only from within the USA, and so last few months was just a lucky ride?
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/14/11 6:34 AM
sl_stanforrd Yes, that is correct. The Call Phone feature was NEVER officially available or supported for non-US users according to the Google Voice help files but Google never actively blocked it until recently.

Now they're enforcing the policy. Whether or not they will re-open access at some point in the future is impossible to know at this point. Google never announces their future plans in advance. If they happen to relaunch the service they will announce it on the day that that happens.
Re: Please read first if you can't use 'Call phone' in Gmail rogersbros 3/14/11 2:31 PM
i recently lost my call credit and call phone feature from gmail
i want my call credit back....and i want to use google voice as i find 
it easier than skype....

i use it in the uk
so it maybe a delibrate feature to get ppl to pay credit 
and then disable the feature

ian
Re: Please read first if you can't use 'Call phone' in Gmail allah100 3/17/11 5:56 AM
I used "Call phone" for many months, and I still have plenty of money in my Gmail account.  A couple of days ago, I could not see the "Call phone" feature in my Gmail account.   The interface language setting is ‘English (US)’.
Would you please sort out this problem ASAP. 
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/18/11 7:21 AM
@allah100 See the dozens of posts above yours. It's really important that you READ others' posts on here, not just post your question blindly. 

That's basic netiquette.
Re: Please read first if you can't use 'Call phone' in Gmail bostonoski 3/18/11 12:06 PM
The icon has reappeared for me. I suppose it was too difficult to only block the people who do not have funds to use? I'm not sure... anyway I had it back yesterday, but it's gone again today. :o( Very sad.
Re: Please read first if you can't use 'Call phone' in Gmail rahulryd 3/19/11 11:29 PM
Hello,

I am not seeing the icon "Call phone" in my gmail account, so I thought to first buy the credits and then I may see that option in my account. But unfortunately after making the payment for google voice, I am not able to see that option. Can any one please guide me in this regard. How can I make calls?
Re: Please read first if you can't use 'Call phone' in Gmail kginlondon 3/20/11 7:53 AM
According to http://googlevoiceblog.blogspot.com/2010/08/make-and-receive-calls-in-gmail.html

"Google Voice lets you manage all your phone communications and seamlessly make and receive calls on any of your existing phones. But what if you don’t have your phone with you? Or what if you’re in a place with poor cell phone reception, or you’re travelling internationally and don’t want to incur expensive roaming charges? Wouldn’t it be great if you could use your computer to make or receive calls?"

So if that was part of 'the point' of this service, how does it make sense turning it off for those of us from the states and traveling or temporarily living abroad?
Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 3/22/11 7:18 PM
Repeat Reply:
 
At this time Gmail Voice/Video is only available for use in the United States per mini-warning at http://mail.google.com/support/bin/answer.py?hl=en&answer=188269
Re: Please read first if you can't use 'Call phone' in Gmail papabare 3/23/11 12:10 PM
Papa Bear,
Can you please think for 1 second before posting the old same? Google accepted payment from OUTSIDE USA directly into the Gmail/Voice account and then cutoff the service with the money being, at this point, unaccessible.  
Re: Please read first if you can't use 'Call phone' in Gmail SnerdlyBosco 3/23/11 12:14 PM
@papabare

Gmail calling via Google Voice is only supported for US users. No explanation as to why it appears, then disappears, for non-US users. Google employees indicate a refund option will be available by April.
Re: Please read first if you can't use 'Call phone' in Gmail papabare 3/23/11 12:36 PM
See you on April 1st
Re: Please read first if you can't use 'Call phone' in Gmail ezazpatel 3/24/11 4:45 AM
I am from the UK. I added $10 credit but cannot use it at all....
Re: Please read first if you can't use 'Call phone' in Gmail YosiDov 3/24/11 7:10 AM
I'm not in the US, the 3/16/2011 I made some test calls and work great, today is 3/24/2011 and the "Call Phone" button disappear from my Gmail page, It is a reason for this?
Re: Please read first if you can't use 'Call phone' in Gmail SnerdlyBosco 3/24/11 7:22 AM
@YosiDov

Did you read the 23 March post three above yours?
Re: Please read first if you can't use 'Call phone' in Gmail YosiDov 3/24/11 7:33 AM
Ups
Re: Please read first if you can't use 'Call phone' in Gmail tlremin 3/25/11 6:30 PM
Is this g voic feature still working as I am no longer able to use it although it worked perfectly well before
Re: Please read first if you can't use 'Call phone' in Gmail tlremin 3/25/11 6:32 PM
I am so sad that this feature does not work as it was so handy to use while I was travelling and no matter what AI try I cant get it running again
Re: Please read first if you can't use 'Call phone' in Gmail bishmukherjee 3/27/11 5:25 AM
The green button appeared for a day, then it has disappeared again.
I seem to have lost the credit I bought on Google talk.
Have requested for refund, but there is total silence from that side!
Very disappointed with Google...................
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/27/11 6:37 AM
Every time you're disappointed by someone or something you grow a little more as a person.
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 3/28/11 12:52 PM
FINALLY there is a mechanism for users to get a refund on unused call credit.

Go to Settings -> Voice Settings and click on the BILLING tab.

On that tab, near the top, just to the right of your current balance you'll see a link labled "REFUNDS."  Use the link to request a refund of your entire balance.

Sorry that Google didn't roll out this feature BEFORE they abruptly ended the Call Phone feature for non-US users but... now you can get your money back at least.

NO WORD YET from Google if/when they'll extend the service outside of the US. So please DO NOT "VOTE" for it on here, ask for it, beg for it, whine for it, etc. in this HELP forum.

Google doesn't announce features and expansions in advance. If/when they extend the feature to international users they will likely announce it on or after the launch.


Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 3/29/11 5:32 PM
Re: Please read first if you can't use 'Call phone' in Gmail papabare 3/30/11 4:14 AM
Refunded before April 1st as per SnerdlyBosco post.
Re: Please read first if you can't use 'Call phone' in Gmail bishmukherjee 3/30/11 4:59 AM
I still do not have the green call phone icon in my GMail Home page. Is there a serious problem?
Re: Please read first if you can't use 'Call phone' in Gmail SnerdlyBosco 3/30/11 5:13 AM
@bishukherjee

As stated above, 

Gmail calling via Google Voice is only supported for US users. No explanation as to why it appears, then disappears, for non-US users. 

Google Voice refunds are now available:

GV website | Settings (gear icon) | Voice settings | Billing | Calling Credit | REFUNDS

Refunds will go to the credit card you used in purchasing the Calling Credits.


This message has been hidden because it was flagged for abuse.
Re: Please read first if you can't use 'Call phone' in Gmail ranveerj 4/21/11 10:41 AM
   
 
       
 
 
I could use it for one day and then the call phone icon disappeared. What do I do?
Re: Please read first if you can't use 'Call phone' in Gmail JT Brown III 4/21/11 5:19 PM
Before today my call phone from Gmail was working perfectly.  Now I get call failed due to error code 3 when trying to call out to any number.  Landline access to GV is OK.  Please help!
Re: Please read first if you can't use 'Call phone' in Gmail JosueGTZ 4/30/11 8:25 AM
Hello, after getting a full refund, the "make a call" icon dessappeared from GMAIL, I put another $10 on the account and still I can´t make calls, and now I cannot get my credit rufunded either because I guess is too early to ask for a second refund, please HELP!

I have tried making calls from the google voice site and I can´t, the option that give me is to make a call through gTalk which results in an error.

 
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 4/30/11 6:22 PM
@JosueGTZ if you knew that Google Voice's calling feature wasn't available to you and you applied for (and received) a refund, why on earth did you purchase MORE credit?

How silly was that?
Re: Please read first if you can't use 'Call phone' in Gmail JosueGTZ 4/30/11 7:15 PM
@DrJay, Don´t you feel ashamed to be called level 9 and come up with your supposedly smart ass questions? First so you know I asked for a refund because I put more credit that what I intended mistakenly, second, you are only able to withdraw all your credit not just what you want, third, I wanted to still make calls and because the icon disappeared I thought that was because I had no credit, still I think is a bug, because it was suddenly disabled the option.

Please if you have nothing helpful to say abstain on commenting.

Regards
Re: Please read first if you can't use 'Call phone' in Gmail eedejunco 5/1/11 5:42 AM
Hello,

I am a student traveling abroad. When I was traveling in Italy only two weeks ago, I was able to make international calls on Google Voice (after putting credit onto the account as I was not permitted to make any calls without credit). When I returned to Belgium, the "Call Phone" option was completely missing from Google Voice and Gtalk. 

I understand that Google Voice is only intended for users within the USA, but when clicking on the little question mark next to your Google Voice credit amount, the following text appears: "Calling Credit shows how much credit you have available to make international calls from Google Voice. Calls made within the U.S. and Canada are free and don't affect your balance." I just wanted to point out this inconsistency on Google's end. Why specifically something like this (that is, that calls within the USA and Canada are free but everywhere else you need to pay for the service) and then remove the international calling feature?
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 5/2/11 12:35 PM
I can see how you might be confused, but if you keep in mind that all of the instructions and marketing are aimed at US-based users, the statements are all accurate. They only seem ambiguous or inaccurate if you're assuming that the service is intended for use outside of the US.
Re: Please read first if you can't use 'Call phone' in Gmail seanob2011 5/7/11 1:46 PM
How do I install the voice video plug in?  I have seaeched for it and cannot find it.  I cannot call from gmail.
Re: Please read first if you can't use 'Call phone' in Gmail A-A 5/7/11 5:13 PM
You would be helping a lot of people if you knew the answer to this question:

When will Google Voice be rolled out in the UK? Any ideas?
Re: Please read first if you can't use 'Call phone' in Gmail JohnSk 5/7/11 6:57 PM
@seanob2011. You can find instructions for installing the plug-in here ==> http://www.google.com/support/chat/bin/answer.py?hl=en&answer=161993&ctx=cb&src=cb&cbid=-g3vczq9y41x0&cbrank=0
Re: Please read first if you can't use 'Call phone' in Gmail usmankingbaba 5/10/11 8:30 PM
I wanted to do vioce chat.
Re: Please read first if you can't use 'Call phone' in Gmail usmankingbaba 5/10/11 8:33 PM
My name is Malik Muhammad Usman Awan. I belong to Pakistan.
Re: Please read first if you can't use 'Call phone' in Gmail trailblazzzer 5/11/11 5:41 AM
Everything works for me except my callers can not hear me. I use my mic for various other apps daily and it works fine. Any ideas?
Re: Please read first if you can't use 'Call phone' in Gmail atothek 5/14/11 9:11 PM
U.S. user here using Google Apps and Chrome browser on Macintosh.  One of my accounts (same Google Apps domain) has the Call Phone button in GMail and the main older account (moved from GrandCentral originally) does not have the Call Phone icon in GMail.  Also, the broken account has call credit whereas the account with working Call Phones icon has no credit.  How do I get the broken account to show Call Phones?
Re: Please read first if you can't use 'Call phone' in Gmail vishranat 5/20/11 3:58 PM
I changed my password and it started working. Go figure. This system is now so complex it's bound to fail.
Re: Please read first if you can't use 'Call phone' in Gmail thundir 5/23/11 10:30 PM
Hi,
     I have the Gmail voice installed and have a number. The problem Im having is when i click on the call tab I can place the call and can hear the person on the other side but they cant hear me. I use my webcam for my other applications because of the built in mic with no problem and also for another free ICall phone application with great Sucess. Can someone help me here or walk me through the steps to check. Thanks.................John
Re: Please read first if you can't use 'Call phone' in Gmail sddwr 5/25/11 7:05 AM
   
 
       
 
 
When I go into Google Voice to place a call, it does not ring my cell phone. I can hear 'ringing sounds' on the computer, as if GV is working, but nothing comes through on my phone. Also, I get a lot of script error messages all referencing "Firebug." Maybe there's some sort of conflict?

At any rate, I have been putting the GV number on my correspondence and now I'm afraid that I've been missing calls. 
Re: Please read first if you can't use 'Call phone' in Gmail orionsoft.jgb 5/31/11 11:14 AM
I live outside U.S. and one month ago I could charge Google Voice with $10. I could use $7 calling to several places worldwide, but now the Phone Call icon in my gmail account has disappeared and I can not call anymore. I have trust always in the service given by Google, but know I haven't receive any answer to this concern by part of them. I'm going back to Skype.
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 5/31/11 11:34 AM
I use Skype quite a bit to make calls when I'm outside of the US.
Re: Please read first if you can't use 'Call phone' in Gmail sleekkat 6/3/11 11:29 AM
I used to have the "call phone" option in gmail, so the fact that it's not there now can't be that it hasn't be implemented yet.  What can I do?
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 6/3/11 2:32 PM
sleekkat: read the posts more carefully. No one (except you, just now) has EVER said it was not implemented. It is now BLOCKED to non-US users. 

That's not the same as "not implemented." 

"Now blocked" means that it used to not be blocked but now it is.


Re: Please read first if you can't use 'Call phone' in Gmail marsred7 6/15/11 3:23 PM
I cannot even see the feature on my acct now that I am not in the US. Does anyone know why that is and how I can find it? I have it in some countries but in Morocco it is not showing up.

Re: Please read first if you can't use 'Call phone' in Gmail magd1722 6/16/11 2:15 AM
Dear Cody,
I used to have the feature to 'call phone' in gmail, but it disappeared... how many weeks ago?  Have been hoping it would reappear.  Simultaneously, now when I call 'google chat' from my google voice window, nothing happens in my gmail, - so I effectively cannot use Google voice.  Can you help?  I have tried in Chrome/Firefox/Safari/IE without success.  I use Windows 7 on my X201 and have not upgraded anything recently...
Thanks,
John
Re: Please read first if you can't use 'Call phone' in Gmail Chucker2011 6/24/11 7:52 PM
I successfully used the phone/voice/video service for several months and have given out my assigned phone number which people have called.The phone symbol is still on the left of my screen and the VidCam symbol is still green by my name.

 However, as of yesterday (6/23/11), when I try to place a call, it rings and I hear some chirps and beeps at the other end but the call cuts off. The message is the same:

"Google Talk Plugin encountered an internal error, and must now close. Report this error to Google?___ Yes  ___ No."

Is this a temporary problem? Should I just be patient?
Re: Please read first if you can't use 'Call phone' in Gmail marcusboy1 6/30/11 12:57 PM
every call results with same error to try later - google servers are having problems. For a whole week??? really???
Re: Please read first if you can't use 'Call phone' in Gmail fixingahole2 7/3/11 6:25 AM
I have google voice (transferred from Grand Central), and now I am in Israel, and the google talk in my gmail doesn't show up. It did show up once from a different computer, but then it disappeared. 

It could be a nice feature, to be abroad, and use your Google Voice number, as if you were still there. 
Google, obviously, knew that I traveled before I did, and that's too bad, because it's a great feature, and I would probably spend more money on google if it was available. 

By the way, changing the password didn't work

Weird
Re: Please read first if you can't use 'Call phone' in Gmail DrJay 7/3/11 9:33 AM
The Call Phone feature of Google Voice was always, from the beginning, something intended for US-based users only. But until last spring Google didn't enforce the policy.

Google began blocking access to Call Phone to non-US networks, consistent with the stated policy. That explains why you can no longer access something you could access from outside the US previously.

Google has made no announcements about if or when or how they'll extend the feature to users outside of the US. Generally Google doesn't announce future services prior to their launch.
Re: Please read first if you can't use 'Call phone' in Gmail Inda Gnoe 7/17/11 6:31 AM
I had the same problem-- and somehow nobody was able to tell me the solution, which turned out to be EXTREMELY simple.



 My problem was that I use a little add-on called, 'stop autoplay.' (Similar programs are flashbock, greasemonkey)   ... I also have adblock plus.

 Solution:

 Options in adblock plus.  Added ''mail.google.com'' without the quotation marks to the whitelist.

 Next, I went Tools>Options>Add-ons in Firefox.  Went down to Stop Autoplay... went into it's options... added ''mail.google.com'' to that whitelist as well.


 And bingo!!! Finally.

 
After nearly a week of BS and almost saying f*ck it.
Re: Please read first if you can't use 'Call phone' in Gmail foneguy 7/19/11 8:58 AM
Changed over to new Win7 machine few days ago and can't get calls using Google Talk to work anymore. Removed Chat phone device with the idea that adding it again might re-enable Talk calling from GV but no luck: there is not even a Chat choice for new phone devices now. No clue from Google whether this service has been discontinued, is down, or what.  Nice going Google.

I can see the day when Google will fall from grace as a major services provider: they _still_ don't understand how to support even their most dedicated users. The clock is ticking Google....tick tick tick


Re: Please read first if you can't use 'Call phone' in Gmail DrJay 7/21/11 4:48 AM
Noooo! NOT TICK TICK TICK!!

Oh gosh. I'm sure Google is quaking in its collective boots now. If THAT post doesn't get their attention, nothing will.
Re: Please read first if you can't use 'Call phone' in Gmail yoily2 7/25/11 4:43 PM
How about having the make a call option when I use a droid, or is there any way to make and receive calls from a droid phone using google?
Btw I can't get a number to be able to receive calls for google voice. Does anybody know if there is a ay to get a number, or atleast when will google start seting up more numbers for google voice?
Re: Please read first if you can't use 'Call phone' in Gmail Dome057 8/4/11 10:21 AM
I write from Italy. I bay credit 12 E ... I can call but.... I can hear and the called person can not hear my voice!
Where is the problem? txnks
Re: Please read first if you can't use 'Call phone' in Gmail naval.leila 8/5/11 3:01 AM
Cody,
 
From the previous month i've been calling my relatives in seattle using google voice, im residing here in the philippines! and i find google voice very convenient, because the call is free of charge! that's why i often call to seattle.
 
But now since yesterday, my call wont connect anymore and it say's i dont have enough credit left! how does this happen? please enlighten me with this! and please kindly bring back the free call!
 
Thanks and moe power!
Re: Please read first if you can't use 'Call phone' in Gmail SnerdlyBosco 8/5/11 5:46 AM
+naval.leila

See Google employee Vincent Paquet's "best answer," here:

Re: Please read first if you can't use 'Call phone' in Gmail sunny03451 8/5/11 8:02 AM
Google Voice is not available in your country.
Thanks for visiting Google Voice. We're not yet open for users outside the US, but are planning to expand our service to additional countries in the future
while i saw many...calling from pakistan to usa through gmail call phone service
Re: Please read first if you can't use 'Call phone' in Gmail TenHanger 8/8/11 7:38 PM
G Voice no longer integrates with Google Talk as of a few days ago.
I can place the call, select Talk, but nothing rings, and there's no popup to answer the call.  it finally gives up after waiting awhile.   

What happened, it used to work so perfectly, and I could call anyone from my computer using my computer headphones.

this feature no longer works, it's kaplooey.
Re: Please read first if you can't use 'Call phone' in Gmail BbDfb 8/10/11 9:53 AM
Please remove my number from GV it has been ported out. 203-xxx-1212
Re: Please read first if you can't use 'Call phone' in Gmail Logician 8/12/11 10:45 AM
Cody and others: here's a SOLUTION to the "Please install voice and video plugins to make calls" error won't go away problem for folks who want to use use 'Call phone' in Gmail:

For me the fix to seeing "Please download the voice plugin to make a call." even though the plugin was installed was to disable NoScript blocking of certain OBJECTS.  (I'd already allowed all SCRIPTS behind the gmail page, but that wasn't enough.)   If you don't have NoScript installed, then this solution won't address your problem.

The problem was that NoScript was blocking flash.  NoScript was NOT popping up a notice that any sites were blocked (Javascript-wise); all the sites of https://mail.google.com/mail/?
voice#inbox were NOT blocked (Javascript-wise). 
The SOLUTION for me was to click on the NoScript icon (while on the gmail page), choose "Blocked Objects", and choose "Temporarily allow *@https://mail.google.com".  It looks like I'll have to do this every time I launch gmail in a new browser instance.

This worked for me in Firefox 4, on an up-to-date Mac.

Re: Please read first if you can't use 'Call phone' in Gmail Papa Bear 9/28/12 10:22 AM
Update 'Call Phone' in your Gmail with the new Google + Hangouts with 'Call Phone' in Gmail plugin!

1) Uninstall Google Talk Plugin program

To uninstall in Windows:
  1. Click Start > Settings > Control Panel.
  2. Double-click Add or Remove Programs.
  3. Scroll down to find Google Talk plugin.
  4. Click Remove, then Yes, then Finish.
  5. Make sure that googletalkplugin_port has been deleted in the following locations:
Windows XP: C:\Documents and Settings\\Local Settings\Application Data\Google\Google Talk Plugin
Vista: C:\Users\
<user_name>\AppData\Local\Google\Google Talk Plugin  

To uninstall in Mac OS X:

  1. In Finder, navigate to Applications > Utilities
  2. Open the Terminal application.
  3. Copy and paste the following command into the window: /Library/"Application Support"/Google/GoogleVoiceAndVideoUninstaller.app/Contents/MacOS/GoogleVoiceAndVideoUninstaller
  4. Press Enter on your keyboard.
  5. Make sure that googletalkplugin_port has been deleted in Mac OS X: Finder/Library/Application Support/Google/Google Talk Plugin 
3) Reboot computer
4) Open Gmail and select the Phone Handset icon to make an outbound call.
5) After Hangout starts, you can text chat by selecting Chat in the left side of the Navigation Bar OR if you are using Chrome browser, consider using the Chrome Extension - Chat for Google.

If you're using Google Chrome browser; you can type about:plugins in your browser to display the new Hangout plug ins named as Google Talk (2 files). As of the date of this reply and after downloading the plugin per step (2) above in Chrome; Google Talk Plugin Version: 3.7.1.9330 and Google Talk Plugin Video Accelerator version:0.1.44.16.

Get the Google + Hangout mobile app for iPhone or Android. Note: Android device requires a front-facing camera.

Hangouts Help Center 

More topics »