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google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail?

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google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 8/10/10 9:58 AM
Do you already have Google Voice (Y/N)?  Y
If so, do you have a Google number (Y/N)? Y

Post your question or report below (please include specific details and error messages, if applicable):

i have a landline phone as the single forwarded phone in my google voice account. it was working fine for the past few months and all of a sudden about a week ago we started missing calls at the office here. they would not ring, instead the caller would wait while it rang and then sent them to voicemail. the studio has been missing many phone calls due to this and the online support / troubleshooter takes you back to the contact us page which leads to a dead end.

PROBLEM:
Caller calls google voice number > 
Caller hears phone ring (although no rings on our end) > 
Next we get a notification saying there is a new voicemail. although the missed call log doesnt report anything >
Usually when we try to use the gv site to place a call it will not ring the forwarded landline. (worked once but was delayed for a long time)

one phone is setup in the google voice account, i tried removing the number and adding it again but since it is the only number in there it says it cannot be removed.
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? rkostiuk 8/10/10 10:21 AM
I am not sure if this is the right place to comment but I am having the same issue! Everything worked last week and today the phone that I am forwarding to is not ringing and all calls are going to voicemail. 
I removed the forwarding number to troubleshoot and on top of it all I cannot re-add the number that wasn't working. Now I am left with the phone that I do not want to ring as the only number to forward the number. Help! 
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 8/10/10 10:30 AM
sorry to hear your down as well! glad im not the only one trying to deal with google on this. i have tried every method they provide to solve the issue and no help. also tried to call to let them know the online help is not supporting this issue hundreds of others are having as well. they simply talk like robots and tell me to go figure it out with the online support. which if you have tried takes you in a circle and then tells you to contact google... which is why i called them :)
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 3redhats 8/10/10 1:33 PM
I am also having the exact same problem.  It is very frustrating as I am trying to use Google voice for a business.  Unfortunately the contact us page for Google voice is just an endless loop with no real way of contacting them. 
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 8/10/10 1:42 PM
the funny part about this is that the link to click after following all their instructions in the troubleshooter says "CONTACT US" and when clicked, as you said is an endless loop.

i find it funny that a company that cares so much about web experience and proper link labeling would go and make a contact us link that points to something completely unrelated to contact info.

google have the decency to label it "sorry we dont know why our product doesnt work"

i also use it as a business contact and it is printed on all of our stuff. not sure what to do at this point. a little advice from the glorious google voice team would be appreciated. 
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 3redhats 8/11/10 8:21 AM
Yeah I agree.  Unfortunately if this problem doesn't get fixed today I think I will have to stop using google voice.  My phone that wont ring is the one where my customer service is located.  So right now they can not answer the phone.  All we can do is hope the customer leaves a message.

What also worries me is if we actually get this problem fixed is it going to reoccur?  And how long will it take before we realize that an important phone is not ringing?


Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 8/11/10 8:38 AM
thats what im dealing with here as well. my design studio has not been getting any calls. its on all our advertisement and print (the gv phone number). ive actually already lost out on about 8k worth of sales to this point due to this. we currently just have a voice recording set to let callers know what is going on and to leave a message. not sure what else to do at this point. i could use a little direction from google when they think this will get fixed so i know if i should reprint our material or port the number. 
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 3redhats 8/11/10 1:16 PM
Wow that's really bad.  I'll learn from your mistake though and not get my GV # printed on any promotional material.

I wonder what it takes to get a google employee to notice and respond to this thread???
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? crackers819903 8/11/10 8:03 PM
count me in for some form of this problem, except it's only one of my lines that isn't working (calls just aren't being forwarded to it).  my cell and my gizmo number ring fine, but sipgate just will not ring (and the calls aren't showing up in my log either so they're not even being forwarded).

however, if i try to connect a call via the website and i use my sipgate number, THEN it works and rings my phone.  very strange.
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? rkostiuk 8/12/10 11:53 AM
I have been testing my phone and trying to reactivate it since this problem started. I just did it again and it worked. 
My number is now being forwarded to the correct phone and it is ringing and going to voice mail. 
Not sure how long this will last. 
any updates from anyone else would be great. 
I would suggest trying to reset your phones again to see if it works. 

Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? trots 8/16/10 6:43 AM

I have two Gizmo accounts.  Gizmo has had its ups and downs.  After a good long stretch of being reliable, Gizmo is once again unreliable over the last couple of weeks.

Examples of what has happened:

Gizmo account #1: Was logged on my.gizmo5.com as "no answer", and didn't ring my ata.
Gizmo account #2: Wasn't logged on my.gizmo5.com at all and didn't ring my ata.

and

Gizmo account #1 and #2: Wasn't logged on my.gizmo5.com at all, and didn't ring my ata.

and

Gizmo account #1 and #2: Was logged on my.gizmo5.com as "no answer", and didn't ring my ata.


All of the time calls are logged on the GV site, and sometimes people leave voicemail.

All of the time my ata's didn't report any registration failures.  And for the calls not logged on my.gizmo5.com: Are those GV's fault since the Gizmo5 server wasn't even contacted?   Also test-calling my Gizmo5 accounts via softphone ALWAYS rang up my ata's.

Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? AMWIII 8/22/10 2:42 PM
I have this same problem for the second time. The first time took a couple of days to be resolved ... this time it has been more than 10 days.
 
I've posted this problem in four places hoping someone from Google would pick up on it. No luck yet.
 
 Hello Google ... can you hear me now?  xxx-xxx-3531
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? rschou 9/3/10 7:56 AM
Surprise, same problem here. I stopped using GV about a month ago because I couldn't fix the issue, Luckily i wasn't using it for any business reasons. Unfortunately this is just a bad product. Mine doesn't even go to VM anymore, it just rings...
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? TK-420 9/7/10 2:35 PM
Same exact problem here too.  I don't know exactly when it started but today a friend called my GV number and it rang and took him to voicemail.  A minute later I got a GV and email notification that I had a new voicemail.  I found it strange that I would get a voicemail but no record of the call even happening.  It didn't even show up as a missed call.  I hope this gets fixed by them soon or I might have to dump GV as well which sucks because I like so many of the features :(
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? xboxp 9/8/10 8:28 AM
I have the same problem. I use GV on an android phone, whenever someone try to call me with my gv number, none of my phone ring. When I called out using gv on my android phone, I heard it ring on my side, but it wont' ring on their side.
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 10/13/10 11:15 AM
well google... can you hear us yet? looks as though we have A REPORTED ISSUE GOING ON. and still no response. we can all see how much you APPRECIATE your valued customers who have ironically supported and helped grow GOOGLE.com to the level it is at!

GOOGLE: WOULD SOMEONE FROM GOOGLE PLEASE RESPOND TO THIS ONLY SUPPORT OPTION YOU FORCE US TO USE. GOD KNOWS WE LOVE SPENDING ALL OUR TIME IN HERE WAITING FOR AN ANSWER.

OTHERS: IF YOUR STILL EXPERIENCING ISSUES WITH CONNECTION TO YOUR LANDLINE PLEASE CONTINUE TO COMMENT IN HERE UNTIL GOOGLE HEARS US. THANK YOU!
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? trots 10/13/10 11:27 AM
Currently, about 1 in 20 calls don't ring at all on any of my phones.  Fixed the G5 issue by turning on "forward all calls" mode on my.gizmo5.com .
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? nrbiocom 10/13/10 11:45 AM
I have been having the same issue. It started approximately when I 1) changed my land line from ATT regular to ATT fiber optic (VOIP) and almost simultaneously changed my Verizon BBY to a droid.  I have tried every troubleshooting trick I can think of, deactivating and reactivating everything multiple times, trying every configuration I can think of. At one point, GV rang properly when called from the same area code, but not from a different area code. 

Currently when someone calls my GV they get taken directly to VM, the phones don't ring.  It was working properly and well for more than a year prior to this.  While the problem has coincided with some changes in my services, given the other reports in the forum and elsewhere, it has to be a Google problem. 

Would a Google rep please address it in this forum rather than forcing us to go through endless loops of non-tech no-support.

Thank you
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 10/13/10 12:03 PM
This is suppose to be the time & place for a GOOGLE GUIDE to step in as the support page says. Anyone out here know how many posts have to be reported before a google guilde will open the topic???
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 10/14/10 8:29 AM
Not sure if this is related or not but my issue has grown worse. I cannot verify phones with my google voice account and it is not connecting to my cell line on top of all this.

The 3rd issue is that my calls coming in are not even getting to my voicemail they just ring. I imagine my customers love this calling into check on their project and only getting an empty ring on the other end. Thank you google for costing me over $35,000 worth of damage to my business this far. When do you think a "Google Guide" is going to speak up in here?

This is straight bull shit now. We have been asking and asking and still not one single response!
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? madmard 10/14/10 8:49 AM
Hi 8bitstudio:

I have no idea if this will help you out at all, but...
I have 2 offices and 1 home office. I requested a GV # so that I could put only 1 #on my business card.

This worked fine until about a month ago, at which point people calling the GV# would either be directed directly to Voicemail or it would ring several times and then be sent directly to voicemail. Sometimes I would get a 1/2 second ring on a landline.

As of this morning, I've determined that if I deactivate forwarding in the GV settings to my Mobile phone and forward only to the 3 landlines, the problem with going directly to Voicemail does not occur. My mobile carrier is Sprint. I have not gotten any information from Google about how to handle this.

Good luck! (The frustrations of being an early adopter of technology can sometimes be quite costly)
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? 8bitstudio 10/14/10 8:54 AM
Thanks madmard, 

I wish i could say that is my same problem however, we only have 1 phone connected, my landline in the office. GV will not activate other phones at this time for me to setup a forwarding number to something that will ring. when i click verify it just sits and then gives me an error that it cannot verify. so now im basically stuck... would love to just drop gv but as you mentioned its all tied up in print, all over the internet and just very hard to change every number that has been publicized. 

Thank you again for your response though! I am hoping the more responses in here the more likely a google guide will take a look into this. 
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? Lylmee 11/11/10 2:29 AM
Omgg after spending the whole night activate n deactivate , tried all kind of ways, I just got it working again!!! I was having thensame issue, callers leave me messages but my phone didn't ring at all!! I'm using this for a business too! Anyways so I have an iPhone and I just hardware restart it, which is pressing the home button and the top button together and it restarted. N then I used Skype to call the google number n it worked!!!! Try it maybe it will help u too!!
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? johnskooner 1/27/11 7:30 AM
 Idont know  if anyone solved this issue. I have the exact same problem. When I call my home # from my android phone, the home phone rings one time and goes to GVM.  How can I total uninstall google voice and shut down account and start from scratch?
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? SoakG 1/27/11 10:48 PM
Same problem here! Also they disconnected my personal cell phoe number so now I cannot recieve calls.. I had planned on using google voice for a business and now I dont know what to do.. I dont care much about it going straight to voicemail.. but it doesnt even give me the option and I thought both phone numbers could work on one phone WTF!? Google ever plan on helping us out?
Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? purgcio 2/16/11 2:32 PM
when people call my google number it fwds to my cell phone but doesn't ring on the google voice page.  so every call i say, "i'll call you right back from my other phone".  ironically this week my gmail IMAP stopped working too.  I've got an idea google, take a lesson from Apple and adopt a "It just works" motto.  Right now it's just useless.   get what you pay for i guess.

Re: google voice stopped working. it wont ring my phone, instead sends callers to gv voicemail? starry_chloe 3/2/11 10:37 AM
You must file a complaint to the FCC for Google to fix the issue. See
http://www.google.com/support/forum/p/voice/thread?tid=1e2e51fe575fff58&hl=en

It might be wise to plan to port your # or phase out your Google number in the future. I can't believe the foolishness of people claiming to lose $8k-$35k worth of business. Having a real land line from an expensive company like Verizon for several years would cost less.
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