|Google Call phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times.||King Jobs||8/26/10 8:51 PM|
Explain your issue in full detail here:
For my first Gmail account , Google call phone worked perfectly until I installed plugin again in the same browser (Chrome) for my second Gmail account.
Please Also Include:
Operating system (e.g. WinXP):
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):
Your antivirus software (e.g. Norton 2007):
Microsoft Security Essentials Virus definitions version:1.89.471.0
Any extensions, toolbars or plug-ins:
|Re: Google Call phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times.||Sathio||8/27/10 5:11 AM|
yes, me too on mac os x
mac os x
|Re: Google Call phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times.||salilraje||8/27/10 6:49 AM|
I am facing same problem here. I was earlier able to use the Google Voice and Video chat; even those are not working now after this new "Call phone" feature has been activated for my account. I use Chrome as my primary browser, however I have tried this feature from Internet Explorer too. No luck either ways.
OS: Windows 7 Home Premium
Browser: Google Chrome ver. 6.0.xxx.xxx (Beta channel)
Anti virus: Norton 360
Extensions in Chrome: Aniweather, Chrome to mobile.
|Re: Google Call phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times.||lwallenstein||8/27/10 7:09 AM|
Same thing... tried on Firefox and Chrome ... install goes through as though it works but just keeps prompting me to download
OS: Windows 7 Ultimate
Browsers: Firefox and Chrome
|Berty06||8/27/10 8:15 AM|
Keep asking me to download plugin when the icon is green and should be operating.
using Firefox 3.0.5 on Mac
|halbidlack||8/27/10 9:38 AM|
same problem in firefox, multiple installs, phone icon comes up, but when try to use, still says I need to install the darn voice thing again. about to give up on the product.
|ydj_dil||8/27/10 1:40 PM|
same problem. Tried it in opera, chrome, IE and firefox. Still keeps asking for the same thing. I uninstalled it, reboot the computer, but same thing.
|mauininja||8/27/10 2:37 PM|
It's probably political. They got a lot of shit from vonage, skype, the peeps behind that phonejack thingy, et al, and now they're trying to artificially throttle the service while they think about what to do about it?
|jayslater||8/27/10 4:50 PM|
Same problems here using IE 7 and Vista. Downloaded program, restarted computer, and unable to make a call. Inserting phone number and hitting dial does nothing.
|Rarb||8/28/10 2:43 AM|
Same problem here: I'm prompted for the plugin, go through the install process, reboot browser and prompted for plugin again. Have tried this several times in both Chrome & Firefox on Windows XP over the last 2 evenings.
However, I also tried it on another PC, Windows 7, on Firefox, same GMail account, same home network (and thus same "external" IP address) and everything worked correctly and I could call other phones just fine.
So the problem is related to the specific PC or operating system, and not related to the GMail account.
|salilraje||8/29/10 5:43 PM|
Problem solved. I got sometime today to invest on this problem. The problem in my case was apparently with the Google Talk plugin.
I manually uninstalled the Google Talk Plugin. Next time when I clicked on Call Phone option it again asked me download and install the voice and video chat plugin. From thereon the option is working fine. The latest current version of Google Talk Plugin that has got installed is 22.214.171.124.
Hope this helps some of you atleast :)
|njguy0045||8/30/10 6:44 AM|
I have a mac lastest OS release, installed google plugin for voice on gmail, worked the first day now it's asking to download the plugin again, when I try and download it, no luck wont download.
I removed the plugin and tried to down load again, still wont let me download it.
Any help in this matter please.
|K.David||8/30/10 7:50 AM|
Saaaame problem here. The mic works (relatively) fine with Skype, Google Talk, and leaving Google voice mails. But when I call a friend with GoogleCall, I hear them just fine, but they can't hear me at all. No voice, no snapping fingers, no background noise...
I'm using Chrome on Windows 7 when making the calls and use Microsoft Security Essentials as well as Ad-Aware.
|Ansola||8/30/10 10:58 AM|
I had the same issue. I fixed it by bypassing my activeX control edit my anti-virus software (NOD) was giving me. YAY!
|helenl14||8/31/10 6:50 AM|
Hi, I'm having the same issue as njguy0045. The first day I tried this, it worked great (downloaded the plugin, started calling a bunch of people). Now everytime I try to make a call, it asks me to download the plugin again.
I tried re-downloading several times with no change. I tried uninstalling & re-downloading with no change.
I'm using WindowsXP & Chrome.
|chasgl||8/31/10 4:50 PM|
I finally got it to install on IE when I noticed a permission prompt at the top of the window and allowed the ActiveX to run. Mic still didn't work, but now IE has caught up to Firefox
|schleprock63||9/2/10 8:21 AM|
i'm using firefox 3.6.8 on winXP. i had the same issue. i used salilrage's advice to fix the problem. i went into the control panel->add remove programs and uninstalled the google talk plugin. i then rebooted my xp box (when all fails, reboot!). brought up gmail and opened the call popup, installed the plugin and everything works fine now.
|bijurosanna||9/2/10 12:20 PM|
windows xp , 2002,viewsonic,and mozilla firefox,avire antivir
|mirsev||9/2/10 1:03 PM|
Same here... Linux Fedora 12, google-talkplugin-126.96.36.199 with Firefox 3.5.11.
|tobwco||9/3/10 5:55 AM|
Not working here as well. Google Chrome ver. 6.0.472.53 Window Visa Home Premium SP 2
Keeps offering to install then goes nowhere, but loops back to offer to install.
|wsanders||9/3/10 9:28 AM|
I found that the Plugin had somehow disabled itself. In Firefox "Tools --> Add-Ons."
At least I don't *remember* disabling it.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:188.8.131.52) Gecko/20100722 Firefox/3.6.8
|mirsev||9/3/10 9:44 AM|
In my case all plugins are enabled. Including "Google Talk Plugin" and "Google Talk Plugin Video Accelerator" but it is still not working...
|tobwco||9/3/10 5:42 PM|
This worked for me!! Try it.
You need to:
|kotaroshio||9/5/10 6:30 AM|
so did i ,i try it like this :
but it like
|uverick||9/7/10 9:15 PM|
I have the same problem in Fedora Core 13 with Firefox. Plug-ins are enabled. I've tried installing and uninstalling several times. It was working fine, then it just started asking for the plug-in.
|rotchm||9/8/10 3:58 PM|
Same prob. win7, opera. (in chrome it works). I tried as suggested: Close browsers/sessions. Uninstall google voice plugin from add/remove prog. Rebbot. Goto gmail click call or voice to install/DL plugin. All then worked in my Opera.
|contextm||9/15/10 2:57 PM|
I tried uninstalling and re-installing. It still isn't working. Gmail can you please fix this problem/ give us a phone number so we can try to get some direct technical support?
|coach4141||9/15/10 4:13 PM|
I have the same problem- Call phone worked great until today. Mac OS 10.4.11, Intel Core 2 Duo have tried Safari and Firefox...
|caity514||9/16/10 11:07 AM|
I'm also experiencing this problem-dowloaded several times and it keeps prompting me to redownload. So frustrating! MAC OS 10.4.11, have tried both Safari and Firefox. How can this be fixed?
|jdhagin||9/16/10 4:15 PM|
Same problem" this is what is happening to me.
Google Call Phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times it does not do anything Google Call Phone did work until a few days ago. I was able to send and receive calls and now it does not.
My system is a Mac OS 10.4.11, Intel Core 2 Duo and I am running Firefox. I can't even find the plug-in's location or if it is even install anymore. I do have the Google Talk Plug-in Log which gives messages:
"talke leTalkPlugin connection
[407:952] Warning(clientchannel.cc:438): Could not initiate GoogleTalkPlugin connection
[407:954] Warning(clientchannel.cc:582): Unreadable or no port file. Could not initiate GoogleTalkPlugin connection"
Where should I check to see if the Google Talk Plug-in is located to see if it is installed and if not how do I download the plug-in as it is not doing it when I try.
Also: GoogleTalkPlugin.crash.Log gives me this message:
Date/Time: 2010-09-16 15:55:47.264 -0600
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Path: /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin
Parent: WindowServer 
Version: 184.108.40.20690 (220.127.116.1190)
Link (dyld) error:
Library not loaded: /usr/lib/libexpat.1.dylib
Referenced from: /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin
Reason: image not found
|jdhagin||9/16/10 4:27 PM|
More info on my above post:
I have Norton™ Internet Security for Mac® free download from Comcast.
Google Chat phone installed as one of my phones.
|jdhagin||9/17/10 3:34 PM|
May have Good News!
I got my Google Phone to work in my Gmail after doing the following.
(See jdhagin post above to see my setup)
In Spotlight I typed in "Google Voice.swf" which showed "Folder "GoogleVoice.swf" move curser over it and it high lighted the path to it. Which was on my computer:
Name = 'GoogleVoice.swf"
Pathe = /User/jdhagin/Library/Preferences/Macormedia/Flash Player/#SharedObjeccts/NZW48T55/www.gatatic.com/youtube/engagemant/platform/clicktoplay/'googlevoice"
I followed this path opening all the folders. I was going to delete the folder but before I did, I connected to FireFox and loaded Gmail clicked on the little green phone and the dial pad came up without the high lighted "Please download the voice plugin to make a call". In other words in connected and works for calling and receiving calls now.
Now I am not sure this is the answer but I do know on a mac the perf sometimes get screwed up and after I delete it and restart the application a new perf. loads and corrects the problem. In this cast I did not delete but a new date came up next to the path of youtube/engagemant/platform/clicktoplay/'googlevoice" as if they reloaded.
Good luck and if anything changes I will be back.
|jdhagin||9/17/10 4:09 PM|
In my Library it also loaded under Application Support/Google/Google Talk Plugin/googletalkplugin_port/gtalkpllugin.log with todays date.
Google may have up loaded this or it may have happened when I did the above, any way I am up and running. Hope you are also!
|tdadjr||9/18/10 1:14 PM|
I have downloaded several times to be able to make calls on Gmail Call Phone but still cannot dial out to any phone number?????
|will.vasaly||9/21/10 8:56 AM|
Has anyone found a solution for Windows 7?
|happydaze77||9/22/10 4:48 PM|
I have the same question...What's the answer for Windows 7? I think Windows Explorer is not allowing this to be downloaded. How can I correct that?
|Robert Kissel||10/1/10 10:45 AM|
It's even more frustrating for me, since I *had* the Google voice chat working very nicely in my browser.
I am using Opera 10.62, the latest stable release at the time I'm writing this; Gmail chat/voice/video was installed and working just fine. In video conversation with someone abroad I needed to look up a bookmark in an OLDER version of opera, still installed on my machine. I opened the older version of opera, got the link from the bookmarks there, and pasted it to my friend. It didn't occur to me that having two different versions of opera open at the same time might create a problem, but obviously it did, and suddenly--with gmail and google chat/video/voice open on the newer machine--down came both browsers.
AFTER the crash and re-establishing connection with my friend via TYPED chat and Skype, I discovered that GMail, when run in the OLDER browser, brought up video and voice chat; but, in the CURRENT version of Opera 10.62, Gmail had deposited me in "Please download the voice plugin Hell"--that level of hell where you keep downloading and installing it, successfully, and restarting your browser, only to discover that you need to please download the voice plugin.
And it WAS working!
And Opera 10.62 DOES list three plugins for Google Voice Chat as properly installed.
And there's no way to know what's going on, because installations run around all over your machine without telling you what changes they are making, what files they are recording on your disk, and where, what registry keys they're toying with--and if you even mention that you're using Opera, everybody turns stony-faced and says that you're not a "supported browser."
I tried that suggestion of removing a file called "googletalkplugin_port" and it didn't help.
It's especially annoying because I *did* have it working--and of course, I've gotten rid of cookies and various other common "clear the decks" measures (although I haven't tried rebooting yet)...has anybody hacked out just what needs to happen to get GMail to stop playing this broken record at me and get voice-chat to go back to working again?
|JMacSp1||10/5/10 11:23 AM|
Me my Whole computer just crash (bluescreen) when I used google voice plugin... Not cool... everytime... I'm going back to skype...lol... When it was working a few days ago perfectly fine... I have no virus.. or anything in my pc... I'm using chrome and win 7 64bit
|bse33||10/8/10 5:18 AM|
"Have you tried turning it off and on again?" After a long frustrating struggle ("please download the voice plugin..." appeared over and over), I did, cleared up the problem.
|GC convertee||10/8/10 11:36 AM|
For Mac osx it says to restart the browser
Closing all the browser windows is not enoughYou have to close the application, done by going to the top bar and clicking exit browser (chrome, safari or whatever you are using)
|bookishheather||11/2/10 8:37 PM|
I'm operating Mac OSX 10.4.11, Safari 4.1.2 (can't use Chrome). I get the "Please download the voice plugin to make a call" error message more often than not, but not every single time. Sometimes when I click the link and install the plug-in again, when it goes back to Gmail it will give me the *same* error message again!
These are completely unscientific observations, but I found this thread in trying to troubleshoot and thought I'd add my experience to the list.
|greg.blass||11/3/10 12:41 PM|
I also have this problem. Has anyone found a fix yet? Does google know about this?
|r_c||11/11/10 8:06 AM|
In my case I I solved the problem by enabling the lo interface's INPUT rule ( I am using iptables )
$IPTABLES -A INPUT -i lo -m state --state NEW -j ACCEPT
|ChipMck||11/12/10 8:27 AM|
Mac OS X: problem started up un 10.6.4 and continues with 10.6.5
Clicking on the link leads to button "Try it now" and things work until signing out of GMail, when this repeats.
|MetaEd||11/12/10 1:17 PM|
If you are running Google Chrome 8.0 beta and have checked the "Click to play" privacy option for plugins, you've disabled the plugin needed for Google Voice calls. You can confirm whether that is your problem by looking in the address bar. If you see a little puzzle piece icon with a red X, that is your problem.
Workarounds. The obvious one would be to manually click to play, but that option is unavailable to a video-only plugin.
You can add an exception for mail.google.com. Click the puzzle piece, click next to "Always allow plugins on mail.google.com", click Done. (This adds an exception; you can manage your exceptions from Options, Under The Hood, Content Settings, Plug-ins, Exceptions.)
You can go back to the recommended "Play automatically" setting. Click the puzzle piece icon, click "Manage plugin blocking", click next to "Run automatically", click Close.
In either case, reload the Gmail page and Google Voice should start working.
|ChipMck||11/13/10 10:07 AM|
For me, the problem is that Chat is not fully connected to AIM.
The prompt is totally misleading, although Clicking on it does cause the AIM connection to be bounced eventually.
|cameodhanu||11/26/10 8:43 PM|
possible answer for "Please download the voice plugin to make a call"
I had the similar problem. I uninstalled the yahoo toll bar, and the google talk - voice call plugin, restarted the computer and installed google talk- voice call plugin again. It works fine now.
|homnath||11/28/10 6:08 AM|
|grosminoucat||12/1/10 8:32 PM|
Bonjour à tous.
je vous parle en francais mais vous n'aurez qu'à traduire en anglais.
Question de vous guider vers une réparation efficace je vous informe que; j'ai eu le même probleme que vous tous,"Please download the voice plugin to make a call"
et j'ai réparré le problème.
J'ai tout désinstallé ce qui portait le nom "Google" de mon ordinateur. exemple:(Google Toolbar, Google talk plugin, Google earth, Google tchat, Google chrome etc...).
Une fois tout flushé, J'ai réinstallé les plugins avec Internet Explorer. Ensuite à ma grande surprise Call Phone est redevenue fonctionel.
|tndaisy1960||12/1/10 9:29 PM|
Uninstalled the plugin, rebooted, reinstalled and...I haz phone and a fully functional webcam! Running Win7 64bit, Firefox 3.6.12 32bit
I had spent 2 days fighting with this.
|ChaseD||12/6/10 10:28 AM|
For me the problem is intermittent. Sometimes it prompts me to install the plugin (even though it is already installed), and sometimes it doesn't. Reloading Gmail (without restarting the browser) usually fixes it, but sometimes I have to do that once or twice.
Perhaps during the Gmail loading process, it looks for the plugin, and for whatever reason (the browser takes too long to respond, components have not been loaded in the correct order, etc.) it decides that the plugin is not available. I don't know whether Google or my browser maker needs to fix this, but Google should at least investigate it.
Mac OS 10.5.8 / Safari 5.0.3
|teotlonion||12/13/10 2:16 PM|
Here's some easy steps I took to solve this problem. I am using the latest version of Firefox, my machine is running on Windows 7 Home Premium.
First, click 'Tools' and then 'Add-ons' from Firefox.
Next, click the 'Plug-ins' tab under 'Add-ons'
Scroll to the 'Google Talk' plug-in, right click it and select 'Disable'
Return to your phone call attempt and click the 'please download' link.
This will take you to the 'Download and Install' page, Go ahead and do that.
Once reinstalled, you will be prompted to restart your browser. Do so.
Go back to Gmail, making sure you are SIGNED OUT of your account. Go back into your Firefox plug-ins, Enable Google Talk. Sign back into Gmail, and voila!
|MrEvan||12/14/10 8:10 AM|
@teotlonion, glad you were able to solve the problem!
for others looking to continue the conversation and share/receive further guidance, I'm going to move this thread over to the Chat forum so a Guide there can chime in...
|ntuple||12/14/10 9:20 AM|
Very frustrating. I continue to do have this problem no matter what I do !
In XP, I'm now unable to uninstall the entry for Google Talk Plug in "Add/Remove Programs" as it can't find the googletalkpluginaccel.msi.
How can I remove this entry so that a new plugin can be installed ?
Google, as with the Nexus 1 please be responsible for your product as we now actually pay money for them but are unable to use it.
|benzw124||12/14/10 1:47 PM|
I'd like an answer on this issue as well. I've tried ALL the suggestions in this thread file to no avail.
|Trevally||12/15/10 12:51 PM|
Max OS / Safari
I constantly get the "please download" message". Downloading almost never solves the problem. But what does seem to solve the problem is to re download google talk. Strange as it only for PC's, but for me once I download google talk I have no trouble as long as I keep my gmail window open. Next time I open gmail I usually need to do it all over again. All in all a pretty buggy product. Make me wonder if Google is serious about this service.
|ScampMichael||12/16/10 5:39 AM|
@ChasD -- Thanks
12/6 ChasD posted the following and I am repeating here because saves a lot of headache. His was on a Mac and same applies to Vista using Chrome Dev.
As ChasD did, I also found refreshing the Gmail tab once or twice gets rid of the message to download. Much simpler temporary work around until Google fixes.
|daniel paner||1/11/11 5:58 PM|
Got a working solution to this problem, at least for me on Windows 7 and Chrome.
1. In browser location bar type about:plugins. You'll see a tab open up with a listing of all the extensions and plugins that you have available in Chrome.
2. Locate your Google Talk plugin.
3. Click "disable". The entry will now be greyed out.
4. Close your browser.
5. Goto GMail and click the Call Phone option. You'll see the phone pad open up with the "please..." message displayed.
6. Click the link for downloading the plugin. You'll be taken to the plugin download page.
7. Download it.
8. Close and restart the browser.
9. In browser location bar type about:plugins. You'll see a tab open up with a listing of all the extensions and plugins that you have available in Chrome.
10. Locate your Google Talk plugin.
11. Click "enable".
12. Goto Gmail
13. Click the Call Phone option.
14. You should see the phone pad pop up minus the "please..." message.
I really hope this works for all of you, too.
|MarkdotT||1/25/11 6:17 AM|
I can make calls with Safari, Firefox & Chrome 7.0.517.44 but not with the latest Chrome Release or Dev versions.
I have not checked every version since 7.0.517.44 but I am stuck with this version to make calls.
I have uninstalled and re-installed but with the versions that do not work, I have no phone call facility and Settings|Chat shows no voice/video devices.
|ChipMck||2/5/11 9:52 AM|
This problem is still around in 2011!!!!!!
Did a search earlier and stumbled upon post from a Panther user (I am Snow Leopard) that mentioned Flash.
Humm, as I recall this started after ClickToFlash (now ClickToPlugin) plugin did a series of updates.
Seems I can toggle the loop off/on by Disable/Enable of the ClickToPlugin extension.
Anyway, another 'solution' (temporary, like of the rest?) for this problem that Google continues to seemingly ignore!!!!!!!!!
|MarkdotT||2/5/11 1:29 PM|
The latest dev version of Chrome has fixed the problem for me so I am done with this issue.
|m.m.p||2/9/11 5:54 PM|
Im using Firefox, in the tools it says that he Google chat video, voice and talk plugin are enable, but still i t doesn´t work :/
Windows 7 Home Premium
Firefox latest version, i dont know which is it :/ haha
|ctsphooey||2/10/11 11:03 AM|
Daniel Paner's instructions above worked for me first time - thanks!
Using Chrome 9.0.597.94, XP Home.
|nibble4bits||2/25/11 11:02 AM|
I just "upgraded" to Windows 7 SP1 and it broke Google Phone for all three of my browsers, Firefox 3, IE9, and Chrome. Uninstalling the program and re-installing the plugin did not work.
|ScampMichael||2/25/11 1:44 PM|
@ctsphooey-Daniel Paner's instructions above worked for me first time
They worked for me the first time also - and the second - but not the third on.
Still looking for an answer. Am having to keep another browser open to get my calls.
|NucleusKore||3/1/11 5:41 AM|
None of the above tricks worked for me
I am running Ubuntu 10.10 and Windows 7 Premium, both 64 bit
|shunmugag||3/2/11 8:02 PM|
I got the same problem.
i have Mozilla 3.
this is how i have rectified the problem.
1) Uninstall the exising Google Voice Plugin.
2) Deleted the keys in Reg-EDIT folder (go to start--> run--> regedit)
3) Install Google Voice Plugin
4) Go to the folder where google voice plugin is installed
Google Talk Plugin --> click the googletalkplugin.exe, within few minutes you will be able to see googletalkplugin_port which gets automatically created.
5) Open your browser and keep going.
|lotusasdfasdfasdf||3/6/11 7:46 AM|
hey same problem here
|lotusasdfasdfasdf||3/6/11 7:46 AM|
As an aside, this was working recently... within the last week?
|Retepj||3/12/11 9:27 AM|
I fixed it for me (Win XP, Chrome)
When you see the error I think the link takes you to the wrong place.
Go here insted: http://www.google.com/talk/ and download the one on the left "Install video chat plug-in"
If you get error 1603 (I did), then reboot into Safe mode + Networking and install from there.
|darkwax||3/13/11 2:13 PM|
Try doing this and report back (on Mac OS X):
1. Quit browser
2. Go to Activity Monitor > Select "All Processes" from pop down menu
4. Quit any google talk related process
3. Start browser
|Clark_Gable||3/19/11 10:22 AM|
darkwax, your method did the trick for me on Mac OS X with Chrome. Thank you!
|JonathanLovesCats||3/22/11 7:53 PM|
Hello! We're aware of the issue and apologize for the inconvenience. While we work to fix this, please try these steps:
1. Reboot your machine
2. Check to see if the Google Talk browser plugin appears in About: Plugins
3. Try other browsers and see what happens. Do you encounter the same problem?
4. See if a Google Talk plugin process launches when Gmail loads
5. Disable any detailed logging activities and processes
|wár17 §||3/25/11 9:19 AM|
This is posted in Known Issues in Chat Help Center
Some people are experiencing the voice and video plug-in not being recognized by their browser in Gmail. This means that devices may show as 'Detecting devices' in Chat settings or you may be prompted to install the plug-in despite having already installed it. We are working hard to resolve this issue. In the meantime, a possible workaround for this issue is to delete the googletalkplugin_port file on your computer. Below are instructions on how to find this file based on your operating system.
Mac OS X: Finder/Library/Application Support/Google/Google Talk Plugin
Windows XP: C:\Documents and Settings\\Local Settings\Application Data\Google\Google Talk Plugin
Vista: C:\Users\\AppData\Local\Google\Google Talk Plugin
|Recoil Rob||3/28/11 8:26 AM|
I've been hearing that this is being worked on for 4 months now. I was able to use Call Phone for about 2 weeks at the end of last year, have not been able to since. Perhaps Google isn't serious about this.
Mac Snow Leopard.
|frnhalo||3/28/11 11:36 PM|
I had the same problem... and I think i've i figured it out... Uninstall the google talk plugin using revo or windows stock program then use Ccleaner to clear the registry files... then simple re-install the plugin and the problem should be solved...
|frnhalo||3/28/11 11:43 PM|
I believe the problem lies the talk plugin clearing the registry keys... so try a registry cleaner... I used Revo and deleted all left over registries and files from my computer and the problem is gone...
|Random720||4/7/11 5:17 AM|
Found all I needed was the download adobe flash.
|Recoil Rob||4/25/11 6:56 AM|
Still having the same problem on two different Macs so I think the fault may lie somewhere in account settings. I have cleared all google related add-ons and the same things still happening, an endless loop. I cannot even get to a page to download the plugin anymore, jusy directs me back to my GMail page.
Just ridiculous. But they are working on it.....
|Recoil Rob||4/25/11 8:12 AM|
Just tried a different browser, Safari, and got it to work. So I assume there is something in my Firfeox that will not recognize the plugin? I have deleted and reinstalled several times but still the same loop.
|Recoil Rob||4/25/11 8:17 AM|
When I look under Firefox/Tools/Add-Ons there is no listing for the Google Talk Plugin.
If I delete it from my Finder/Library/App Support/ it will disable it for Safari.
|relativist||4/25/11 7:45 PM|
i am having this same issue.
does not work macbook pro 15" running 10.6.7.
most recent versions of chrome, safari and firefox all say "detecting devices" then fail.
video works fine for other video-related apps.
works fine on my macbook air running 10.6.7
on all of those browsers.
tried uninstalling, reinstalling, force quitting googletalk processes in activity monitor.
|chinarut||5/6/11 1:37 PM|
ok- guys - i had the same issue and tell ya what I figured out on my end. I'm on Mac OS X 10.6.7
the way I have my mac set up is I have a separate admin user.
the account I use for everyday use is a separate user with Standard rights (no Administrative rights).
So what I believe the installer does (and a Google release engineer can confirm this if they choose to chime in!) is if your user doesn't have administrative rights, it installs to $HOME/Library/Application Support/Google
as a result, it's only installed for you and nobody else. so if I change to another user, it asks me to install the plug-in again.
So what I did was log in as my admin user and re-installed the plug-in.
now the installer installs to /Library/Application Support/Google for all users to use.
I hope this helps a few peeps out there!
|wár17 §||5/6/11 1:41 PM|
chinanut, thanks for sharing your solution. Chrome is installed on per user basis. And the user does not have to have administrator privileges. There is a Chrome version from Google Pack that installs for all users but requires Admin rights..
|ScampMichael||5/6/11 2:26 PM|
Just a bit of a heads up. Working fine with Canary build of Chrome.
I have been using Firefox to make calls because of this problem(using Chrome Dev) for quite some time now. I downloaded Canary about a week ago and everything worked without having to do anything. Canary is version 13 so it might be a while before it reaches everyone but hopefully this will wash out eventually.
|virustester||5/12/11 11:23 AM|
I solved mine, my firewall was blocking the port.
|jafunc||5/12/11 7:37 PM|
TO FIX THIS FOLLOW THESE STEPS:
1) Exit out of Chrome and any other browsers.
2) Go to Task Manager and kill any Google process.
3) Go to "AppData\Local\Google\Google Talk Plugin" and delete anything in there.
4) Open up the browser, save the Google Talk plugin installer while keeping the above folder open
5) If done correctly it will install and you'll see the plugin there.
Just did it and it worked for me.
|Cannon0811||5/17/11 10:34 AM|
This is what WORKED for me. Yes, follow the instructions to uninstall google voice plugin. After that, click on this link to install Google voice and video again. http://www.google.com/chat/video
AFTER it is done installing again, everything was working once again without anymore problems, I hope this helps!! good luck!
|wennberg||5/17/11 11:49 PM|
I had this problem... and then I realised that I'm blocking flash... tried unblocking flash on all google.com domains... and now it works again...
|Biju Paul||5/18/11 2:30 AM|
I had the same problem but this worked for me:
In Gmail go to Options -> Chat
Make sure that your chat is enabled. It should show something like this if it is enabled. If not, it will have a link saying "Learn more".
|dom2114||5/24/11 3:59 PM|
I've read through all the suggestions above: uninstalling/disable the google talk plugin, deleting files, using different browsers etc etc. and nothing has helped.
Im in the same boat as others who say that it worked fine for months and then suddenly they had problems.
My ONLY solution that's worked is to go into Mail Settings -> Chat -> Verify Your Settings. After some time, the camera image will show. At this point, I can click the Call button and make phone calls fine.
As soon as you navigate away from the Verify Your Settings section, the ability to make calls disappears.
I'm using Windows 7 and this has worked for me using both Chrome and Firefox 4. Be interested to hear if others found this solution to work.
|Logician||5/26/11 2:17 PM|
SOLVED. I see a LOT of folks having this problem, and haven't found any pointer to a solution that worked for me other than one vague suggestion to turn off security software. The Google FAQ, etc didn't lead me to a solution.
For me the fix to seeing "Please download the voice plugin to make a call." even though the plugin was installed was to disable NoScript blocking of certain OBJECTS. (I'd already allowed all SCRIPTS behind the gmail page, but that wasn't enough.) If you don't have NoScript installed, then this solution won't address your problem.
The SOLUTION for me was to click on the NoScript icon (while on the gmail page), choose "Blocked Objects", and choose "Temporarily allow *@https://mail.google.com". It looks like I'll have to do this every time I launch gmail in a new browser instance.
This worked for me in Firefox 4, on an up-to-date Mac.
Hopefully JonathanLovesCats (Google Employee) makes a note of this!
|Recoil Rob||5/27/11 6:41 AM|
I have not been able to use call phone in Firefox so I went to Safari and was able to use it. OTOH I went to check my answering machine messages at home and as soon as the machine beeps, Call Phone hangs up.
|dom2114||5/28/11 1:39 PM|
UPDATE from previous post.
Had to completely reinstall Windows 7 as my hard drive died. Initially, I just recovered from a system image and still had the same 'calls within gmail' problems as I outlined previously. However, I was also having unrelated problems (blue screen when attempting to hibernate etc.) so I decided to try Ubuntu to see if my problems would be corrected under this OS....and they were. I could make calls perfectly.
Before making a permanent switch to Ubuntu, I decided to wipe my hard drive and reinstall Windows 7 from scratch as opposed to from a system image and, to my surprise, everything is working perfectly. Don't know if there was some problem buried in the registry or what, but everything is working fine. Would recommend reinstalling the OS from scratch and see if anyone else's problems get fixed this way.
|smrt123||5/30/11 9:43 PM|
This problem was only happening for me when I ran gmail in Firefox 4 (Internet Explorer 9 worked fine). I tried installing and uninstalling, deleting the googletalkplugin_port file, all to no avail. Then I saw a post suggesting that it could be my firewall. After digging around in my Mcafee firewall program permission settings, I discovered that although the Google talk plugin had full access, there was another entry for "Plugin container for Firefox" that was blocked. I enabled outgoing access, refreshed my gmail tab, and the error was gone!
|(unknown)||5/31/11 4:00 PM||<This message has been deleted.>|
|dwskau||6/4/11 9:12 PM|
I also have this issue, and I believe it may be due to enabling the "click to run" feature in Chrome. Since there is no visible part of the plugin to click on, there is no way to enable the plugin when you want to make a call.
|Sammy888||6/5/11 1:22 PM|
Good gawd....I have this problem too. Geezus....those noses up in the air Google techs still havent fixed this issue? I wonder if Google is going to get just to big for themselves they will blow up? I hope so, but I dont think they will...they will sell before they do that. They may be ignorant but they're not stupid.
|My_marquee||6/12/11 12:42 PM|
Another solution that worked:
The different responses in this thread suggest that there may be several different issues causing the same symptoms. So this might not help everyone, but if you are running:
Windows 7the Google Chrome browser
Google talk pluggin version 18.104.22.168 (look in your add/remove programs menu to verify this).
Then try uninstalling the Chrome browser, then re-installing. I've had this issue for almost a year, and just tried that today - now video chat and phone work on Chrome. All of your Chrome settings will be saved by Google, so you won't loose anything.
Also, as a general comment - this is free software. I'm not paying a dime for any of this - so I can put up with a few bugs. I gather that some of the users of this program are frustrated and unhappy, which I understand. Personally, I'm grateful to the company for providing a suite of useful, free programs, even if the beta versions have the occasional glitch.
|maxhh||6/13/11 7:02 AM|
Seems there is either no solution or no one working it. Posts here and other places show problems with plugin install and recognition since 08. On three of my macs, all with 10.6.7 I sometimes show the vid indicator (and sometimes not) but never get to make a call without being directed to download. And when I access the page no download link exists! Just a "take me to GMail link that puts me right back into the (seemingly infinite) loop of fail and re-fail. None of the answers here have affected my results and I am quite frustrated with no help from Google. They have a wealth of smart people but apparently can spare no one to fix this problem.
|Mr. Fuxwell||6/14/11 10:52 PM|
No problems with plug in promts. Mac OS 10.4.11. Firefox, Safari etc all have the audio problem, can't hear inbound callers.
I seems to be only on the Mac, it does work ok on Windows XP and Linux as tested.
|ERefat||6/19/11 11:38 AM|
DOWNLOAD GOOGLE VOICE i hate using google voice please i want to download at my computer or get my money back
|wár17 §||6/19/11 11:53 AM|
ERalat, what is the exact problem that you are haivng? What browser, version and operating system are you using?
|ERefat||6/19/11 11:57 AM|
1 I can't make international calls
2 i hate the web console i want it such as Skype or yahoo can makes international calls
|ERefat||6/19/11 12:13 PM|
really i blame to bought credit by google voice its very bad service i can't make any international call also it's hard to add another call really skype is the best and google has a worst call services
|wár17 §||6/19/11 12:42 PM|
Do you have a prompt asking you to download the voice and video chat plugin? If not, is your problem on that you cannot make international calls?
Call phone only works reliably from US, even you have successfully used call phone from another country in the past.
|obadie||6/21/11 3:05 PM|
I can use Skype but I can't use Google talk.. I used did it. I can hear from other side but they can't her me...
|wár17 §||6/21/11 3:13 PM|
Verify video chat settings
Fix video chat with Video Chat Enhancement lab
My friend can’t see/hear me
|LennieC||6/24/11 9:26 PM|
|lee.deborahj||6/29/11 5:41 PM|
Sounds like this problem has been an issue for more than 2 years and still no resolution? What is the deal? I have a MacBook and have to reinstall video/voice chat almost every other week. My video chat icon disappears every now and then so I have to reinstall it. LAME...
Please, can someone help us? Is there a Gmail tab we can just go to and click on to enable/disable this option (if only it were that easy...)?
|Logician||7/5/11 10:12 PM|
No resolution? I posted a solution. I see no indication that my solution wouldn't solve the OP (Original Poster)'s problem.
Maybe it does; maybe it doesn't, but it worked for me...
|epski||7/8/11 8:21 AM|
I experienced this on my Mac (10.6.8) for the first time today after years of successful use. All browsers. Nothing I've found by scouring the help archives has worked. I used this feature several times a day, so it's like someone stole my phone or something.
|wár17 §||7/8/11 9:22 AM|
epski, what have you tried to fix the problem?
Uninstall old version of Google Voice and video chat and install the latest version.
|usabilitygene2||7/10/11 9:21 PM|
Chrome/Mac Fix to remove "Please download the voice plugin to make a call":
|Pakistani Muslim||7/15/11 3:37 PM|
Please try "System Restore" I tried every method but found this one working at the end of the day. I restored my system to that date when I used it last time properly....
Please feed back if this method worked. I would be glad to hear from you.
|nappyg||7/22/11 4:29 AM|
@wár17 §: Your answers are NOT solving the problem, & you fail to understand that the Google Talk software WILL NOT DOWNLOAD on Mac OSX 10.4.11! You keep telling people to uninstall the app,then re-install from the link,& that link IS FOR OSX 10.5 or Later! Duh. Are they paying you to just keep repeating yourself,in spite of the many,many people who are telling you this does not work? What if we don't want to switch to OSX 10.5,then we're just screwed?
People (including me) have spent money to load onto our accounts & then Google has literally just IGNORED us & STOLEN our cash! This problem has been ongoing for months & months,according to these posts, & Google has literally done nothing about it.
If you have a business deal with Mac/Apple to force people to upgrade to their latest OS,then you should just say so & stop repeating the same NON-useful answers!
I have lost my respect for Google,which I once thought actually cared about their customers. Seeing all these Mac OS X 10.4 users going to great lengths to explain their problems,& then seeing your same,tired answers is insulting to our intelligence.
Saying "We're working on it" for 1 year+ is not acceptable. Offer some refunds,at least.
It's called Customer Service....google it!
|wár17 §||7/22/11 10:27 AM|
nappyg, sorry to hear you are having such trouble. My fix works for most users. When you installed the plugin, there is a clear note that plugin works only with 10.5 or higher version of OSX.
|mufar61||7/27/11 1:08 PM|
if you are using XP operating system the in opera browser go to View > developer Tools > plug ins
disable all other google talk plug ins(e.g Google talk plug in Video Accelator) Excepet Onle google talk plug in which will be enable. if god want it will work.
|chantilli||7/30/11 11:15 PM|
Same issue here, using Chrome in Snow Leopard and the browser won't recognize me installing google voice, which is very frustrating- it doesn't help he not being able to join hangout on Google+ either.
Any real help out there?
|wár17 §||7/30/11 11:27 PM|
Here is a troubleshooter for installing plugin issue for hangouts
|(unknown)||7/31/11 5:26 PM||<This message has been deleted.>|
|dj_corver82||7/31/11 5:27 PM|
|SJParkin||7/31/11 10:40 PM|
Only have one Gmail account. For unknown reasons, I was being prompted to install the google video and voice chat plug in. I installed it several times and continued to be prompted - even after rebooting. I checked and my browsers (Chrome v12.0.742.122, IE 9 v9.0.8112.16421, and Opera v11.50 build 1074) did not show that the plug-in was installed in the chat settings.
I then uninstalled the Google Talk program using the uninstaller in Programs and Features - Now I can place and recieve calls in all browsers and no longer get prompted to install the video and voice chat plug in.
OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, x64 Family 6 Model 26 Stepping 4
Processor Count: 8
RAM: 6144 Mb
Graphics Card: ATI Radeon HD 4800 Series, 2048 Mb
Solid State Drives: C: Total - 61054 MB, Free - 35680 MB;
Hard Disc Drives: D: Total - 476937 MB, Free - 392303 MB;
Motherboard: Intel Corporation, DX58SO, AAE29331-404, USSO8390012J
Antivirus: Sunbelt VIPRE, Updated and Enabled
IE 9 v9.0.8112.16421
Opera v11.50 build 1074
No toolbars in any browser.
Chrome has flashblock extension installed.
|wár17 §||7/31/11 10:52 PM|
|lukeflegg||8/13/11 3:31 AM|
For me, on Firefox, Win7, I solved the problem of the Google Voice plugin forgetting it was installed by going to
Tools > Add ons > Plug ins
and finding that Google Voice (and in my case Google Talk Video Accelerator) was disabled!
|(unknown)||8/13/11 11:45 PM||<This message has been deleted.>|
|brandyn.webb||8/23/11 6:41 PM|
For Linux users here's another solution to try: http://sifter.org/~simon/journal/20110823.html
|bill16126||8/30/11 8:01 AM|
I just ran into the same problem and was able to easily fix it.
I opened up IE and downloaded the plug in for that browser, since clicking on the link provided to download the plugin from Chrome was leading me in circles. I made a call from IE, and then went back to Chrome. The message is gone now, and I can make calls from Chrome again.
|aqk||9/8/11 7:46 AM|
It's now September 2011 - I just tried to use Google-Voice and got the usual "Please download the voice plugin to make a call", even though I have downloaded and re-installed it 3 or 4 times.
I am using Firefox 6.0.2
With Win-7 64-bit and up-to-date!
An about-plugins shows the following:
Google Update Version: 22.214.171.124
but no Google Voice plugin
I tried it in Chrome 13.0782 and it works OK.
I tried it in Opera 11.50 and it works OK.
I tried it in Safari 5.03 and it works OK.
I tried it in IE 9.0.8112 and it also asked me to DL and install the voice plugin.
I hope this helps....
|aqk||9/8/11 7:54 AM|
Argggh! Please forget my previous message!
Just saw the message above it, and did as suggested-
and of course, the Google phone plugin-in was disabled!
Once enabled, it now works fine in FF 6.02 !
SO! Now, all google needs to do is give us a Linux version!
You may start with Ubuntu and Mint, please! ;-)
|inquisitive.philo||9/9/11 4:54 PM|
I think I may have found the problem...First delete the google plugin that you currently have. Then download it from here http://www.google.com/chat/video
Next after it is installed go to C:\Users\USERNAME\AppData\Local\.....now below open the google folder, then open the Google Talk Plugin folder. Now inside this folder you will see a file titled "googletalkplugin", right click on this folder and click on "Run as administrator" and follow the subsequent steps...close your browser and wait about three minutes then restart your browser...It should work now..Hope this helps.
|azalira||9/12/11 3:49 PM|
I have given up - lost too much time and worry over this. (even though I was able to use it last year on another computer) I am on windows 7-64 now and spent hours and hours reading in the forum and trying all the different fixes. Changing settings and downloading the plugin again and again. I also tried to use the call phone in Firefox, IE and Chrome and then tried reinstalling Chrome with different settings. I mean heck if it google chat/phone is going to work anywhere it should work in their own browser! No luck, same old message, "please download the voice plugin to make a call".
I was getting too angry because I had put $ in the account to make calls too, before I realised it was never going to work.
OK, the only really GOOD NEWS I can share is that I found the page to use to refund my money. https://www.google.com/voice/billing/credits?pli=1
I am just going to use Skype from now on.
|devdatt||9/21/11 9:44 AM|
he please goole talk download reasved
|nakris.hi2u||9/26/11 8:27 AM|
i have a windows 7 with the required configuration. Tried installing the plugins in IE 9 as well as firefox 6.0. no luck
same the issue
|inquisitive.philo||9/26/11 10:16 AM|
Guys the problem is this...Your operating system is not automatically starting the googletalkplugin...You have to do it manually...DO this...Click your start button at the bottom left and in the search box type "googletalkplugin"..now once it finds it, drag it to your desktop...now double click on it and press yes...Now if you already have your gmail open go to it and press refresh, it should work now...if you don't have it open just open up gmail and the plugin should be active...hope this helps...
|Shimokitazawa||10/5/11 2:44 AM|
I have 2 computers at home. Both with Google Chrome. One of them allows "Call Phone" while the other computer keeps asking me to download the voice plug in. I have downloaded the voice plug in but it still won't work.
How can it be that two computers sitting side by side using the same browser and one of them will not offer the Call Phone?
|brygdom||10/15/11 1:54 PM|
This just started happening to my Opera browser a couple days ago.
Out of the blue I am unable to make calls from it with this message.
I can use Firefox. I deleted the dll plugins from appdata pathway and now I am able to at least see the download and install link on FF but I still can't install it on Opera. Google Talk is not showing in plugins in either FF or Opera.
|wár17 §||10/15/11 1:59 PM|
brygdom, reinstall FF and Opera and update to latest version of Firefox and Opera. Sounds like in your deleting of files, you corrupted something.
|brygdom||10/15/11 2:03 PM|
FF and Opera are already updated.
My "deleting of files" were simply the Google Talk dll's, done BECAUSE it wasn't working correctly.
Opera is the browser with the sudden problem. I made calls several days ago through Opera and now suddenly a few days ago it just stopped working. I can't even get the Download and Install link to show on Google Talk download when clicking the link on the telephone pad.
|brygdom||10/17/11 12:23 PM|
This is still an issue.
I now can't even get Firefox to install.
I have the program downloaded already. I close my browser, install, it says thanks or what ever, I open the browser, try to call, and it STILL tells me to install the damn plugin!
|meeneshg||10/21/11 8:08 AM|
I tried to install google voice from gmail and then followed the instructions to make a call. When I try to make a call, it shows up as "please wait while we prepare your account" From there, I am unable to place any test calls in order for Talkatone app to work on my Iphone.
Any suggestions on how to get this working.
|shaybaby46201||10/21/11 8:34 PM|
I am haveing the exact problem i was earlier using the call app now i have tried to download it agian (even though i know i have it) it still keeps tell me to download plugin i am useing windows 7
|shaybaby46201||10/21/11 8:40 PM|
i have tried everything and still it is prompting me to install checked add on yes uninstalled and reinstalled restated my machine literally everything!!!
|wár17 §||10/21/11 11:26 PM|
Make sure you have not disable Google Talk plugins in about:plugins page.
Plugin won't install
Plugin not work in Mac - Configure Airfoil
See Plugin in Know Issues page
|brygdom||10/22/11 7:44 AM|
Mine seemed to work again after uninstalling the program then reinstalling.
|Ken430TX||10/22/11 11:03 AM|
I have suddenly started having the same issue! I had been making calls, etc. fine, then suddenly when I try to do so I get "please install the current version plugin Google Talk Plugin." I do say, it says it is installed, I reboot, and still the same result! Something has changed! I uninstalled Chrome, Google Talk, and re-installed. Still same result. Plugins indicate they are running and not disabled. I am running Win 7-64 bit, Google Chrome browser, on a 3 month old Sony Vaio laptop, 500 GB HD, 4 GB memory which runs great!
Hopefully someone at Google can explain why it stopped working and will not reinstall correctly!
|shaybaby46201||10/22/11 7:35 PM|
i have all the right requirements to run this plug in its not showing in my add ons google is enabled still wont work
|stephaniermurphy||10/25/11 5:15 PM|
I had the same problem with WINDOWS 7. I fixed it after 2 weeks of trying. These are the steps I took:
1. Delete ALL history. (including passwords, cookies, etc.)
--- NEED HELP? Open internet browser (e.g., internet explorer), go to tools, delete history
2. Uninstall anything related to google.
--- NEED HELP? Go to Start, Control Panel, Programs, Uninstall a Program. Then, double click on google related programs and uninstall.
3. Download google chrome. When it asks you for permission, make it your default program.
4. Go to gmail.com, try using the phone. When it prompts you, download the voice plugin.
5. Retry using the phone. It should now work.
|askandoz||10/25/11 6:16 PM|
same problem. Tried it in opera, chrome, IE and firefox. Still keeps asking for the same thing. I uninstalled it, reboot the computer, but same thing.
|nycgeordie||10/31/11 10:44 AM|
Why does anyone believe that Google will fix this given it has been an issue for over a year for some users?
|Papa Bear||11/2/11 7:48 AM|
Have you tried selecting Other Code at https://mail.google.com/support/bin/answer.py?hl=en&answer=12336
|Chris Blank||11/3/11 12:44 AM|
stephaniermurphy's answer helped me out. Reinstalling chrome solved the problem. Anyone who is having this problem still, I recommend reinstalling chrome yourselves (and uninstalling anything else google-related on your computer). It worked for me, so it will probably work for you too.
|Papa Bear||11/11/11 11:17 AM|
Still not working? Try my post at http://www.google.com/support/forum/p/voice/thread?tid=0f1ca04c1f36f8f3&hl=en
|LardBaltimore||11/18/11 5:15 PM|
I have absolutely no problems with my Mac book pro using Firefox and Safari.
I canot get it to work at all with IE on a Windows 7 Starter Toshiba Notebook. But it works perfectly on Firefox same PC
|Papa Bear||11/19/11 7:46 AM|
If you are using Google Chrome see Best Answer by a Google employee http://www.google.com/support/forum/p/Chrome/thread?tid=447a6a945c18bf6d&hl=en
|vitkis62||11/19/11 3:15 PM|
This is what has helped to me:
1. Uninstall Google Talk Plugin (if installed);
2. Download and install googletalkplugin.msi from https://skydrive.live.com/?cid=73c82b3219805538&id=73C82B3219805538!532;
3. That's it. Enjoy.
Please leave commend, if this helps anyone.
|Papa Bear||11/19/11 8:00 PM|
See user karma_4life solution at http://www.google.com/support/forum/p/chat/thread?tid=3d3620f35c86a240&hl=en&fid=3d3620f35c86a2400004b2228dbe65d2
|audri f.||11/19/11 9:25 PM|
i have windows 7 ... the voice and video has worked for a while.. it worked yesterday and today it doesnt work.. i have deleter the google voice plug in and nothing happens. i have e mailed the voice and video logs and i got sent to this forum which hasnt helped also what should i do .. ??
|nigarmkhan||11/19/11 10:02 PM|
My gmail phone caller asks me to install a voice plugin when my phone was working fine after I installed Google Chrome, but now I have uninstalled it but still it ask me the same question. Please e-mail me in gmail address nigar...@gmail.com what should I do thanks.
|MSKhattak||11/19/11 11:20 PM|
I am also facing the same problem of voice plugin since yesterday. i have tried to install it again but it still says Download voice plugin. I am using WIndows 7 ultimate with Internet explorer 8 as browser. I checked in add-ons and it says Google Talk activeX plug in enabled.
|veiokej||11/20/11 3:42 AM|
I tried running googletalkplugin.exe as Administrator, which has helped some of you, but it didn't work for me under WinXP. Oddly enough, installing VMWare (but not running it) fixed the problem. I wonder if this is related to the discovery above that reinstalling Chrome may help.
|veiokej||11/20/11 4:01 AM|
Also, reinstalling everything Google-related, as per stephaniermurphy, didn't help. Maybe my experience is different because I'm using WinXP. Interestingly, the VMWare fix persists even when I uninstall VMWare. So it sounds like VMWare is leaving junk in the registry (due to its own bug) that fixes this issue. A registry compare would definitely shed some light on the issue.
|veiokej||11/20/11 7:06 AM|
I think this screen shot pretty much says it all. I finally got the plugin to run (as Administrator, by unchecking the stupid "protect my computer" box under the WinXP File Explorer right-click "Run as..." menu). But Chrome has no clue it's running, as you can see:
|Lee Roye||11/20/11 2:07 PM|
|netswork||11/20/11 6:27 PM|
Thank you Lee Roye and vitkis62. See above. Mine is fixed after working on it all day! I am running XP media edition on a laptop. If you have tried all else...try this.
|veiokej||11/20/11 10:01 PM|
It sounds like you're just trying to be helpful, and it's working, but can we see the source code so we can compile it for ourselves, securely?
|vitkis62||11/20/11 11:50 PM|
that file is not mine - I just found it a after long time of searching for the solution. So I'm not able to give you the source code, sorry.
I'm happy that my post has helped some people. Unfortunately, Google Talk Pluging stopped working for me after a few restarts of my computer :(
I'm giving up :(
|BobSimmons||11/21/11 12:11 AM|
I fixed the problem!!! Here's what I did:
I run Windows Vista. My microphone and earpiece have always worked properly, but the person on the other end could never hear me. Soooo...
1) I went to control panel.
2) Clicked on "Hardware and Sound".
3) Then, instead of clicking on "Sound" icon, I scrolled all the way down to the bottom of the list, to "Realtek HD Audio Manager". You may have it listed as something else; I assume this is the default sound...."thing" that came with my eMachines desktop.
4) There were 4 tabs: Speakers, Microphone, CD Audio, and Stereo Mix. I clicked "Microphone".
5) Raised volume slider all the way up for Recording and Playback volume. Kept Microphone Boost OFF.
6) Then, something I've never done before...clicked "Set Default Device".
Presto! Now, when I place a call, the person on the other line can actually hear every word I say, and I get to make free phone calls as much as I want. And so can you!
|nor16||11/21/11 12:30 AM|
Google Call Phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times it does not do anything
I am using Windows 7 and not using Chrome, I do have Firefox and Safari but I work mostly on IE8,
Is there someone with a solution for this problem? Please help.....
|ibrahimnaser||11/21/11 5:08 AM|
iam traying to place acall but never work by asking to download the voice . ikeep downloading but no result
ineed answer please for this issue
|Papa Bear||11/21/11 8:38 AM|
If you are still experiencing the Google Voice & Video Chat issue
select Voice and Video plug-in unrecognized
Select the REPORT button
|Zenz||11/21/11 1:50 PM|
Google Call Phone from Gmail keeps on prompting me "Please download the voice plugin to make a call" even though I did many times it does not do anything.
|Nes Anderson||11/21/11 2:28 PM|
This has been happening to me, and everyone i know.
Cannot connect to plugin, please install the plugin, all kinds of garbage.. and this has been going on since august?
Win7 pro 64bit
latest google chrome and firefox.
I've tried everything, some times it just magically starts to work, but usually it just fails on its face.
|bubbagogo||11/21/11 2:54 PM|
I restored my operating system, Vista Home Premium, and had this problem. When I installed all the updates from microsoft the problem went away.
|airtwowater||11/21/11 3:39 PM|
Windows 7 machine with latest patches. I uninstalled all google apps except for google earth, rebooted and installed again. Had a few problems getting rid of google chrome but managed to do it with some manual deletions. I did not go into the registry to check if there was anything left over.
The phone app was working with IE: it stopped working after the latest patch I got but I don't if that was the cause for I can't remember if I could call after that.
Now the phone does not work with IE: and I get the install msg over and over. Google can detect the install it just does not work from within gmail. Got it working with Firefox ... so same machine IE: does not work but with Firefox it does.
Non of the fixes listed here worked for me. Is there some registry setting that we can check?
|tony_oz||11/21/11 5:00 PM|
I currently have this issue after having re-install windows. Is the bug coming back again?
|airtwowater||11/21/11 5:19 PM|
I don't think the bug went away Tony .... hopefully we can get more details out of google in order to resolve the real issues.
For example, what should the registry setting be. What flag is set that google looks for to see if the app is installed. Any sort of settings that might cause a conflict. For example, how come in IE: google can't detect that the service is installed? IE: is always a pain with the security setting issues so if anyone has some hints I would appreciate it. Also, did anyone else have a problem after the recent microsoft updates?
|netswork||11/21/11 7:20 PM|
I just did windows updates, restarted, and now it is working. But will it keep working? I sure hope so! =;)
Worth a try everyone.
|netswork||11/21/11 7:23 PM|
By the way I never had the problem until I had to reformat. I also bought a brand new laptop today and it doenst work on it. But I am still doing windows updates on it. So we shall see....
|airtwowater||11/21/11 8:34 PM|
It would be nice to know what actually caused the problem. I still can't get it to work with IE and firefox does not work that well
Glad it works for you ... there must be something in common. Pretty bad that the users are left to trying to fix these issues but I guess that is the way it is these days.
|airtwowater||11/21/11 10:42 PM|
I found a simple solution ... a bit of a pain but it worked very well. I uninstalled all the google apps to make sure there were no errors .. I also ran a free registry scan to check if there were any weird errors. Then I installed all again and also installed google chrome / chrome, as expected worked smoothly.
I have given up on trying to fix IE: .... it has too many bugs and none of the different companies will admit their own issues. Look at yahoo ... don't dare upgrade to their new version .. the performance and features suck. Impossible to use.
I also now have tons of memory leaks .. Firefox, or IE: no difference. both browsers rack up the ram in no time .. is this yahoo again ... don't know but it is real funny that both systems suck so much ram.
|CrissieL||11/22/11 3:02 AM|
Your solution actually WORKED for me (windows vista user). I even logged in and out of gmail several times AND restarted google chrome and it STILL worked every time.
I'm just curious to know why, so I can understand exactly what I changed in my computer by deleting that file you referenced. Let me know - ANYBODY. Thanks again for all your help, tobwco.
|cali-rose||11/22/11 2:15 PM|
i dont understand why this sh** is so f***** complicated. i LITERALLY JUST used this google free calling yesterday and talked on the phone for over an hour, today tried making a call and it doesnt let me and keeps telling me to download some plug-in wich makes no fucking sense because once i click download, it opens the same calling page that repeatedly tell me to download plug-in. i thought this was a convenience but NEVERMIND! TOTALLY WASTED 2 HOURS TRYING TO FIGURE OUT THIS PROBLEM WHEN I WOULD OF SAVED TIME WALKING TO THE NEAREST PHONE BOOTH AND BACK HOME.
|aerotech.europe||11/23/11 12:41 AM|
I confront with this issue on two different computers, mine and my wife's, starting from Saturday! While she's about 2000km away and none of us installed anything on our computers that day, i think that this may be a problem of the account.
Anyway, i tried to apply the suggested solutions here with no result for the last 4 days. For some of us it's ok to give a call from somewhere else and wait for some answers but in my case, i use this account for business so I have to make some money with it because I pay for it! This is why I can't understand why, as previously said cali-rose, *********, Google is not implied in solving this issue and let us think about it. This shouldn't be my problem but theirs while i put money in their pocket. What the ******!
Anyway, if someody here has some solution for me it will be very higly appreciated and owe lot of beers.
As technical specs, i encounter this issue on WinXP and Win7, IE, Firefox, Chrome, old instaled Windows and new instalation.
For the moment i really don't know what to do but after finishing my credit I'll pass to Skype!
Hope to have a solution from any of you guys!
|aerotech.europe||11/23/11 12:41 AM|
|RM21||11/24/11 12:40 AM|
This seems to have been going on for a while. I tried removing the plug-in then reinstalling, same issue. I tried removing the plug-in and chrome then reinstalling, same issue. I tried removing the plug-in, chrome, deleting every registry key with "google" in it, and every folder that I could find and re-installing, same issue. I tried installing some C++ redistributable from Microsoft like I had read when searching for a solution, same issue. When I was about to settle with having to hold a cell phone up to my ear for an hour at a time for meetings again instead of using a headset on my computer, I tried one more thing. I read in another post that someone manually had to run the plugin as administrator to get it to work, but all that I saw in the folder wa a log file and nothing else. It did show up in about:plugins, but it wasn't listed in my control panel/applications to un-install. I must have clicked the "download plugin" thing in g-mail 6 or 7 times in chrome, but there wasn't any executable for the plug-in. So I closed chrome, found the link to Internet Explorer and connected to g-mail using that browser. Then when I clicked the "download plug-in" button there was a different screen to download the plug-in instead of the "click here to try it" button that just kept opening a new tab on g-mail in chrome. So using IE actually installed the plug-in, and now when I go back into chrome it all works.
I hope that helps,
|airtwowater||11/24/11 10:52 AM|
The link to download actually shows up each time you try to launch it from the link provided by the gmail app. What happens is the application is able to recognize that the software is already loaded and thus switches to the "try it now message". This happens very fast so it is hard to notice.
The bigger issue is that there is a bug in the gmail app for it does not recognize that the software is installed where the installer knows that it is. Hopefully they will fix it for I am constantly having to reinstall it even in google chrome.
Another issue is that the person doing the connection code was probably a novice or junior coder for it assumes the connections are constant and does not automatically reset itself. Very poor release of this software. I guess this is on the job training .. certainly shows they have a lousy QA process .. Always the first part that is cut.
|JonathanLovesCats||11/28/11 10:58 AM|
Hello everyone -
We believe this issue should now be resolved. Please make sure you have the most recent version of the plug-in (available at talk.google.com).
|JonathanLovesCats||11/28/11 11:03 AM|
If you believe you are still experiencing this issue after downloading the newest version of the plug-in, please check your configuration:
1. Refresh the browser page.
2. Close any running Google Talk plug-in processes.
3. Close all open and running browser processes.
4. Restart your computer.
5. Uninstall and then reinstall the plug-in.
|airtwowater||11/28/11 11:40 AM|
Johathan, Since you are a google employee I would appreciate a more in-depth and certainly more accurate reply. First your suggestion does not work with all browsers and I am running three of them to test what is going on. Only Chrome seems to be stable for me but the others used to work. Your sequence is also wrong. You need to uninstall, then restart your computer and it should be noted that it is best to do a cold boot not a warm one to prevent code from being saved. There are several bugs with this plug-in for it does not seem to know how to reset itself during disconnects.
Also - believing that something is resolved is one thing - why should we believe you? It would be a lot more beneficial if you provided some information on what went wrong so we can determine if it applies to us.
Sorry for the Harsh comment but I am getting very frustrated with the lack of clear, accurate and professional advice coming from firms these days and there needs to be some raising of the bar and a getting back to basics.
|Adam Gale||11/30/11 9:58 AM|
I have rebooted, deleted cookies, cache, all temp files, created a secondary profile, ended all google processes, uninstalled, rebooted my computer, reinstalled the plugin, and I am still having this issue. It's to the point, that I'm not going to try to bother with google talk any longer, and dump chrome if the issue isn't fixed soon.
|Adam Gale||11/30/11 10:03 AM|
Alright, found a fix that worked for me, I actually went to the wrench, tools, extensions, turned off all my extensions, installed the google talk plugin, and it worked. I then reenabled all the extensions, and it still working, so I'm presuming either avg, or my ad block plugin were blocking the complete install.
|aroh.barjatya||11/30/11 2:09 PM|
I find it amusing that you posted "Its fixed" on Nov 28th, and the problem started showing up for me on Nov 29th.
I have tried everything... and I mean every possible combination of uninstall/install/reboot/remove plugin.
I even installed Chrome (I prefer Firefox over Chrome) just to check out this problem.
But it still exists...
I am able to make only one call that works... after uninstalling and reinstalling... and then for any subsequent call I make, I cant get any call to go through and taskmanager shows me continuously multiplying googlevoiceplugin.exe32 processes. And they keep adding until I close the browser and then manually kill the processes. Another peculiar feature is that all the processes are stuck at 6200 Kb-ish memory space.
I have been using Google Voice for months now and this error just popped up last night.
Any insight will be helpful.
PS: I am running Firefox 8, Win 7 ultimate 64 bit. Thinkpad T420s. And the problem exists whether I use Firefox, Chrome or IE.
|airtwowater||11/30/11 2:22 PM|
FYI - I found that there is a bug with Chrome depending on the way you install it in that the uninstall is not clean. I had to physically remove some of the directories and let windows detect this and clean up.
I also suggest that you run a registry clean. So the sequence (I know it is a pain) is remove chrome and double check that it is really gone. remove the plug in. reboot .. then run the registry scan .. fix .. then it is up to you whether you boot or not ... I personally do it because of the garbage that could be left. ... Again .. do a cold boot not a warm boot. Then install again... I have found that with Chrome all is working now but same issues with the other browsers so I assume that some update (IE: / Firfox or what ever) has caused the conflict.
One thing of note is that the registry issue seems to be popping up a lot for me and I now make it a practice to run it on a regular basis. .. My biggest problem now is memory leaks with the latest software . seems like they have fired people who knew how to trap these things.... ahhhh ghosts of the dot com era when crappy programmers were let loose on the world.
|didi_shadow||12/1/11 9:12 AM|
my phone option also does not work. the plugin is installed. i have seen my brother using the phone option on the same computer, yet my account has a pop-up that suggests to accept the terms and conditions applicable to the phone.
|s13racer||12/4/11 12:51 PM|
Not sure how, but for the time being I have been able to make calls from gmail in Chrome.
I minimized the times the plugin gets used by disabling it in Firefox (which I used to check Gmail) and using Chrome when making calls, and using Chrome only for that purpose.
Prior to this, I've uninstalled, restarted my computer, reinstalled.. nothing magical.
Howerver for me it usually worked after restarting Windows (7)
|s13racer||12/4/11 12:56 PM|
|priyarao2306||12/5/11 12:23 AM|
Hi tried doing all the options.. but of no use.. Still not able to use Voice and video chat. pls give me some other solution or some other un-crashed google talk plug in. Please help.
|priyarao2306||12/5/11 12:28 AM|
My issue is not installing or running google talk plug in. All this can happen only if the link is proper. The link to install google talk plug in is broken. So I am not able to download it. Please provide with the latest link. Thank you..
|billyo||12/5/11 3:20 PM|
Same problem on my Vista computer - not able to communicate with other party over Google Call phone. I can hear them. All went well until I downloaded Google Talk Plugin a week ago. Now wasted two days trying to sort it out. Skype phone working perfectly, My Windows XP computer "Call phone" works perfectly ( did not download latest Google Talk plug in on that computer)
|HM3JG||12/6/11 5:19 PM|
Well as others have stated you might want to start by removing the plug in and re installing it. It's fairly easy and I have the steps that Google provided for everyone to see.... Once you've uninstalled then all you have to do is go back to voice and install it again.... This should fix your issue... It worked for me!!
To uninstall in Windows:
To uninstall in Mac OS X:
|Nes Anderson||12/8/11 2:13 PM|
yep still completely broken. Come on google.. get with it.. you have plenty of senior programmers, just toss this on some one's desk for a few minutes so they can at least point out that its COMPLETELY BROKEN.
|Logician||12/8/11 3:04 PM|
King: You can make calls in one account but not in the other? I'd guess that all you need to do is page refreshes to fix that. No?
Nes: For most users it works most of the time. If you want something fixed, the least you could do is provide a useful bug report. See https://developer.mozilla.org/en/Bug_writing_guidelines etc from http://www.google.com/search?q=useful+bug+reports
|SRK||12/10/11 1:42 PM|
I try to make a call, nothing happens BUT the timer box works as if one is. I call my home phone, hear IT ring, but can't hear it ring on google talk or hear the answering machine message.
THIS IS SUCH AN O-L-D problem. LIKE FOR OVER A YEAR!
|Lee Roye||12/10/11 2:08 PM|
SRK, check your settings (gear) in gmail under chat tab..... same thing happened to me because it seemed to resetitself to "default" settings vs. the microphone and speakers I had previously selected..... Don't know if this will be permanent, but works now.
|pilotchip||12/12/11 11:37 AM|
SOLVED: Try going to TOOLS --> EXTENSIONS --> remove the Google Voice extension. Go to http://www.google.com/talk/ and download the video plugin. Then also download the talk plugin. At first it did not look like the talk plugin installed, and then it would not even run when double clicked. Try installing both of those and then refresh gmail. Magically it is not asking me to install the plugin anymore and phone calls work.
|huddybuddy||12/12/11 2:51 PM|
I just restart my computer and it worked.
|nobilelaw||12/14/11 7:59 AM|
I run windows 7 and every time (I think when I restart my browser - which is CHROME!) I get the prompt to download the plugin, when I click the link (presumably to download the plugin, I get sent to this page: http://www.google.com/intl/en/chat/voice/ with NO link to download the plugin. I eventually find it and download it but what a pain! Plus I have to keep downloading it! it is now the end of 2011 and this is still not fixed?
|Luckysin||12/16/11 6:51 AM|
It is happening again....
|Papa Bear||12/16/11 7:39 AM|
User cbumster http://www.google.com/support/forum/p/voice/thread?tid=0ff14accbd03cf62&hl=en discovered today that Internet security, firewall, and anti-virus applications (e.g. Trend Micro trial version) can prevent Gmail Voice plugin from working correctly.
Go to https://support.google.com/mail/bin/answer.py?hl=en&answer=12336 select OTHER CODE and follow steps for your computer.
Report in this thread if this suggestion resolves your issue.
|Kaaletram||12/16/11 10:11 PM|
When I go into gmail it starts launching googletalkplugin.exe, but it will keep doing this endlessly until the computer crashes or I kill the window with gmail open. It doesn't matter what browser I use it will launch the talk plugin until I close the window that has gmail open. Any help would be appreciated
|dandman||12/24/11 7:44 AM|
I am having the same problem with my program. keep getting the same message to instal voice plugin,with no results
|NVCant||12/26/11 1:04 PM|
I am still having this problem, despite downloading the most recent google talk plugin. I have had this problem for months. Here is what I am running:
|DonWood||12/27/11 1:07 PM|
December 27, 2011:
I use Windows 7
I have three browsers ready in order of preference: Chrome, FireFox, I.E.
|RamAmancha||12/28/11 6:51 PM|
Same issue...worked like charm till Yesterday and not working now..tried in Chrome, Firefox and IE. tried uninstalling and installing new version, deleting Google Talk Plugin folder from AppData etc but no luck....any steps to fix this issue???
|(unknown)||12/29/11 2:00 AM||<This message has been deleted.>|
|DonWood||12/29/11 2:44 AM|
Where do you find the areas to disable these things?
|I Did It!||12/29/11 10:20 AM|
Its about the case you USE this feature! I mean using VPN(if you know what is it!) or other proxy software may cause this problem. If you've never use any of'em its not addressing your problem :)
|Jonn.smith89||12/29/11 12:50 PM|
Easy non permanent solution to this problem.
Most people are having the issue where the plugin is not running when you open Gmail and it will prompt you to download the plugin even though you've already downloaded it.
All you have to do for right now is manually start the plugin each time you want to use it or make it a program that runs automatically when your computer starts.
Since most people can't figure out how to do this in Windows 7, I'll explain that.
If you're using Windows 7, you have to realize that you cannot access AppData directly as it is not a real folder. It is a junction which is there for backward compatibility only.
Simply click on the start menu and paste this location: "%USERPROFILE%\Local Settings\Application Data\Google\Google Talk Plugin" **Minus the quotes but include the percent signs.**
Click on the "Google Talk Plugin" Directory
Once you're inside the directory, You'll see several files. Double click on the one that is named googletalkplugin not googletalkplugin.dll or any of the other ones.
You'll see a new file that gets created and it's called googletalkpluin_port
Once you see this file, go back to your Gmail and your issue should be resolved.
You can either make this automatically run or you can place a shortcut to the googletalkplugin.exe program on your desktop to make it simpler.
I hope this helps. Sorry for the long post.
|plaxdan||12/29/11 5:18 PM|
I have this issue and have tried all of the solutions to no avail. This is driving me insane since I used the plugin for work.
|DonWood||12/29/11 6:19 PM|
There appears to be no such file without any extension.
So, is it one of those I can see, like the .exe or is mine missing?
What's the solution from here? I thought I had this problem solved, but I surely do not!
|DonWood||12/29/11 6:38 PM|
One more thing. I DO see a file named googletalkplugin_port but I didn't have to double click as you said, and can't afford to make any more mistakes! Thanks.
|(unknown)||12/31/11 5:44 PM||<This message has been deleted.>|
|screenname1234||1/1/12 8:32 AM|
I have two PCs and both have Win 7 installed. On both PC, Google Talk works on IE and Chrome but not Firefox 9.01. When I try to use it on FF, I get the endless prompt to install the google talk plugin. On my Dell PC, the work around (run googletalkplugin.exe ahead of time) works but not on the desktop. Even though I started googletalkplugin.com before go to my gmail, I still get the prompt to install the plug in.
|DonWood||1/1/12 9:32 AM|
Okay, reporting in. I went through the manual case as described above and it DID accept and load the software . . . HOWEVER, the people STILL CAN'T HEAR ME!!! I'm so tired of monkeying around with this. I hear them just fine, but they do not hear me at all. This used to work and I have no idea what caused it to stop. I use I.E., Chrome is my favorite when it's not crashing, and FireFox has become my leas favorite. :/ If anyone can figure this out, I really need to know the fix. Thank you, Don Wood
|RitsBits||1/3/12 2:36 AM|
John.smith's method worked for me.
You should delete the file: googletalkplugin_port
Then Double-click the file: googletalkplugin (make sure it's not running under processes already, if so cancel the process by ctrl+alt+del and finding it under the processes tab)
After double-clicking a new file for googletalkplugin_port should appear
Refreshed gmail and it worked!
|begogerber||1/5/12 11:36 AM|
I found the following solution to work for me today with Firefox 9.01 in Windows XP:
Message in phone box about needing to install the voice plugin - even though it's already installed:
"Please download the voice plugin to make a call".
Please let me know if it works. Happy New Year.
|jadecricket||1/12/12 3:20 PM|
hey i wanted to let you know that this problem just recently occurred on my MacBook (circa 2008, Core Duo 2) running Mac OS 10.6.8 and this workaround seemed to solve the problem. only checked firefox (running latest version), but hopefully it's good to go for safari and chrome.
thanks for the post.
|Collinsauve||1/12/12 9:03 PM|
I get this issue constantly as well. Sometimes it goes away after 10 seconds or so, sometimes I have to refresh the page. This is very annoying.
|(unknown)||1/21/12 9:00 PM||<This message has been deleted.>|
|(unknown)||1/21/12 9:07 PM||<This message has been deleted.>|
|(unknown)||1/21/12 9:14 PM||<This message has been deleted.>|
|aboutblank||1/21/12 9:26 PM|
I'm posting some findings here in the hope of helping others, after spending considerable time researching why I could not use 'Call phone' in Google's Gmail.
Above, John.smith89 noted that one should start 'googletalkplugin' to create the file 'googletalkplugin_port'. In my case, this was the key to solving my problem. To clarify a bit, however, the file to click on, 'googletalkplugin', should be noted as 'googletalkplugin.exe', for those of you who, like me, have modified Windows defaults to show commonly used file extensions. (John.smith89's settings are probably hiding the .exe extension.) And to emphasize further what he wrote, it is not just necessary to create the file 'googletalkplugin_port', the 'googletalkplugin.exe' program must also be running, in order for 'Call phone' to work.
From a similar problem in another forum thread, I noted that in the Opera browser, a setting could be changed to insure that the 'googletalkplugin.exe' program would start properly. This involved, in Opera (while on the Gmail web page), going to Tools -> Quick Preferences F12 -> Edit Site Preferences. On the "Content" tab, check that "Enable plug-ins only on demand" is UNchecked. When checked, clicking on 'Call phone' should have started the 'googletalkplugin.exe' program, but for some reason, was not doing so, and Google was acting as if the plugin was not even installed - telling me to download it.
When the box is UNchecked, however, the plugin 'googletalkplugin.exe' starts immediately upon the load of the Gmail page, so clicking on 'Call phone' works. (When one exits or closes the Gmail web page, the 'googletalkplugin.exe' program is unloaded from memory, at least in my case, under Windows Vista.) If 'googletalkplugin.exe' is where it is supposed to be, and is not starting under either condition (box checked or unchecked), then I suppose one could start it manually by finding it on disk and double-clicking it. But if everything else is installed properly, this really should not be necessary.
Other posters gave advice to erase everything in the directory where 'googletalkplugin.exe' is located, and download and reinstall the Google Talk plugin. This may work for some, but may not be necessary if one has an up-to-date version already installed, but it can't hurt to try it (though I'd recommend uninstalling 'Google Talk Plugin' using Windows' Programs and Features control panel applet). The key things to look for are noted in the last sentence of my second paragraph, above; without them, 'Call phone' won't work.
One final note, I downloaded and installed the file 'GoogleVoiceAndVideoSetup.exe', and this file installs Google Talk as one part of its setup.
January 21, 2012
|folkwaysnotebook||1/22/12 4:22 PM|
Yes I got it to work in Chrome, but IE9 still not working. Tried many times. IE9, Win7, 64 not working
|aboutblank||1/22/12 5:08 PM|
Another thought, if you are going to try starting the 'googletalkplugin.exe' 'by hand' by double-clicking on it, be sure that your Gmail page is open in your browser before you do so. Judging from the way my setup worked, when I exited Gmail the plugin stopped, so I'm assuming that Gmail must be running, or you are wasting your time starting the plugin.
January 22, 2012
|dw||1/24/12 6:37 AM|
I still have this problem, I uninstalled, reinstalled with the latest version, I ran it as administrator. One thing I did notice, when I ran Task Manager, I have about 30+ copies of googletalkplugin.exe*32, all are using 6-7.5k of memory. If I kill all but one of those, it seems to run fine after that, but I'm not entirely sure yet as I just realized this today. I have noticed the multiple copy issue a few times over the past couple of days when I was NOT on my gmail page nor did I have a browser open at this time. These multiple copies are not running or closing properly.
Running FF 9.0.1
Vista 64, home basic.
quad core 2
|s13racer||1/26/12 1:13 PM|
I want to share some bat files that may help some of you.
I'm still getting the problem and sometimes gmail will have a trillion instances of the google talkplugin running.. So we need to zap all of those, and then with the advice given here we should delete the port file
******CUT AND PASTE THE CODE BELOW INTO NOTEPAD, SAVE AS KILL.BAT**********
taskkill /F /IM "googletalkplugin.exe"
del C:\Users\***USERNAME***\AppData\Local\Google\Google Talk Plugin\googletalkplugin_port"
change ***USERNAME*** to your username on your computer. This is on Windows 7. Other Windows may vary.
I usually run that, and then run googletalkplugin.exe in the google plugin directory.
Sometimes this doesn't work, and if so I uninstall the damn thing
******CUT AND PASTE THE CODE BELOW INTO NOTEPAD, SAVE AS UNINSTALL.BAT**********
wmic product where name="Google Talk Plugin" call uninstall
This one takes a while, but better than digging through the control panel.
Hope that helps somebody.
|DaveRB||1/27/12 9:09 AM|
I fixed my problem by enabling the Google Talk Plugin in the options in Google Chrome.
|harrisjrcharles2||2/1/12 7:05 AM|
Cannot install Google Voice and chat. Error code 1601 Operating system Windowa 7 \ internet explorer 7 \ Googlemail \ Vipre Internet Security 2012/Microsoft security essentials \ NO extensions-plugins
On Thursday, August 26, 2010 11:51:52 PM UTC-4, King Jobs wrote:
Explain your issue in full detail here:
|s13racer||2/6/12 5:18 PM|
Anyone able to consistently make and receive calls? Mine is completely irratic and it's between 2 computers. Sometimes the plugin will ring once, and crap out (when receiving) and sometimes making a call looks like it's going through yet it always hangs up.
I can only conclude Google has fucked everyone.
It says "free calls through 2012" meaning this is not a service they can sustain for free forever, and I think they are letting people do calls at random intervals.
If ANYONE is able to consistently make calls please let me know.
|aloharich||2/6/12 5:50 PM|
i have $10 dollars of google voice credit, but unable to use it,
because google DID f*ck everyone. "please download the voice
plugin"....maybe the message is wrong and it should say:
"please download the voice plugin 3000000 frackin million times and
try it again" to make a call
i was using google voice fine for a year. NOTHING changed on my end. same OS, same browser (except firefox update) and ALL browsers now Chrome, Firefox, Safari CONTNIUE to ask me to download the fucking plugin, when I've removed, deleted, redownloaded, reinstalled it 5 times now.
give up. like my $10 dollars back and i'll go back to Skype. thanks google. you'd think YOU COULD get YOUR OWN plugin working in YOUR OWN CHROME browser....don't you have like, 10,000 engineers to work on that, that complete these AMAZING feats of engineering prowess in your interviews..
oh wait, installing a plugin isn't on there. probably doesn't involve some graphing question.
|Jorge123ioji123||2/12/12 3:11 PM|
HAS NOT BEEN SOLVED!
|ITILGuy||2/13/12 12:43 PM|
Same problem here:
|LyndaL||2/13/12 2:11 PM|
I agree with you!!! This is a TOTALLY erratic ap that allows me to make 1-4 calls per day? AND I believe that Google is listening in...not that it matters to me, but they could advertise that too. Maybe I should advertise that I have been in IT since 1985???
|Olyvyr||2/15/12 12:46 PM|
I've been having the same problem for months. I use Google Voice for my business and it is completely unacceptable.
If this is not fixed ASAP, I'm abandoning Google altogether (Gmail, Calendar, etc.). It's simply too unreliable for a business.
|Re: Google Call phone keeps on prompting me "Please download the voice plugin to make a call" even though I did many times||rasta_steve||2/17/12 11:49 AM|
SOLVED!!! (at least for me anyway)
I had been using the Google Talk plugin successfully for a few months now. After reinstalling Firefox yesterday to correct a separate issue, I could no longer use Google Talk. I kept getting the same "please download the voice plugin..." message over and over. I am using Windows 7 and Firefox 10.0.2. But after disabling my Firefox popup blocker plugin (AdBlock Plus) for Google.com, I was able to install the Google Talk plugin again. And it now works just as before.
I then deleted the "google.com" exception in the AdBlock settings and can confirm that the Talk plugin still works. Hope this helps somebody! ;-)
|PPNSteve||2/23/12 11:32 AM|
reinstalled Firefox to fix another problem as well and a previously working gtalk / call phones no longer works with an error mesage of "Please download the voice plugin to make a call."
Again solutions noted above and elsewhere have proved to not work. This needs to be addressed immediately by the team at Google.
|(unknown)||2/23/12 4:56 PM||<This message has been deleted.>|
|(unknown)||2/23/12 4:59 PM||<This message has been deleted.>|
|dw||3/1/12 6:31 AM|
I have uninstalled/reinstall the plugin plenty of times. I have to reinstall almost every 2 weeks. Deleting the port does not help. Everytime I have had the issue I get about 30+ copies of the googleplugin running in the process list.
Vista 64bit 6GB ram
When is Google going to properly fix this? Maybe Google should consider doing remote troubleshooting sessions into users' computers so they can actively work on the problem. Not like it's not hard to find a user with the problem.
|Hoping||3/1/12 10:21 AM|
keep having this same problem on Firefox.
|Scatchinhead||3/1/12 3:11 PM|
This is it!
I figured it out. You have to ENABLE the "Google Talk ActiveX Plugin" in your browser BEFORE the plugin will install! In IE 9 it is in settings/ Internet options/ Programs/ Manage Add-ons. Just find it in the list and make sure it is enabled! Works like a charm now... Good luck!
|GriggleFritz||3/6/12 2:09 PM|
Frustrating: it all worked for years and then came to a screeching halt two weeks ago. Have done it all on three different machines: both Mac and PC: Added all the patches, updates, ccClean, utilities, load, unload, install, delete, change settings, open ports, close ports, try IE, try FF, try Chrome, use old version, use new versions, roll back, updates,... try chat, try voice plug in, try installer, use older versions, get up-to-date version...all the while the little message "detecting devices..." sits there mockingly doing nothing.
End of day, is this Google's doing or undoing? Are FF/IE/Opera in a conspiracy? Have ISP's under sinister influences been blocking this whole thing? Should I be wearing a tin foil hat? Sure feel like it, because it defies technological logic or explanation...and a lot of smart folks have posted on this issue and while some claim restoration, no one can clearly explain how or why and replicate the success for all others.
Not a good sign when the owners are "working hard on this" for over two years and are still looking to the user for, of all things, workarounds.
Still no closer to a solution other that go to Skype or a landline ( see where the conspiracy theory stems from?)
|thololo||3/16/12 3:42 AM|
Plz call me I need to speak to u asap if you dont want to reply atleast with your phone
|Scatchinhead||3/16/12 1:00 PM|
Make sure your browser has the "Google Talk ActiveX Plugin" ENABLED! You will NOT be able to install the plug-in until it is enabled. It will LOOK like it is installing but it doesn't; frustrating.
In IE 9 it is in settings/ Internet options/ Programs/ Manage Add-ons. Just find it in the list and make sure it is enabled, thne install the plug-in! Works like a charm now... Good luck!
|Scatchinhead||3/16/12 1:02 PM|
SOLVED, at least for me!
|teaky||4/3/12 7:43 PM|
1. Uninstall Google Talk Plugin from Uninstall a program under Programs from Control Panel. It's better to reboot afterwards.
2. When you try to make a call next time, you will see "Download the Voice Plugin". Click that line and you will be in "Download Google Talk Plugin" site. Download anew. The problem will be solved.
The old Google Talk Plugin was spoiled and you only need to delete the old and download the plugin again.
|Chromenube||4/5/12 7:58 AM|
Short answer: It is in Settings>Under the Hood>Privacy>Content Settings>Plugin Settings>Click to play>Disable Individual Plugins>GOOGLE TALK PLUGIN (click ALLOW)
I just started using Chrome, and had no issues in Firefox. I use Flashblock in firefox. After installing Chrome, I decided to use the Native Flash Blocking feature by activating Click to Play in Chrome. (If you have it installed, you know what I mean, if Not Google it.) It is in Settings>Under the Hood>Privacy>Content Settings>Plugin Settings>Click to play I then installed the voice plugin, and it was not recognized. No Flash Click to play was provided like in FireFox, so I went back to the Click to Play Setting above, and clicked on Disable Individual Plugins under Click to Play. Click On ALLOW next to GOOGLE TALK PLUG IN, reload browser, and all is solved.
This Machine is XP 32 Pro, Chrome 18.0.1025.142 m
|Chromenube||4/5/12 8:08 AM|
If you have Plugins set to run automatically, it is not an issue. If you have checked the Click to play option, adding the Allow exception cures the problem in this setup.
|midcy||4/17/12 12:13 PM|
Recently Google mail keeps asking plug-in even after down load the latest version and install. my system is Mac OSX 10.7.3, Firefox 11.0.
Can anyone help me???
Firefox add ons are; speed fox 0.9.11 and Download You Tube Video as MP4 and FLV 1.3.8.
Thanks for your help in advance!
|enoch1888||4/22/12 12:48 AM|
Cannot be.... I was using the call phone for months and didn't even have the googletalkplugin.
|enoch1888||4/22/12 11:39 AM|
Is this solely for Windows 7? I'm on XP and do not have those directories.
|enoch1888||4/22/12 11:42 AM|
No such setting for me?
|enoch1888||4/22/12 11:54 AM|
No such setting on mine
|enoch1888||4/22/12 12:02 PM|
Found it... did not help
|bobderber||4/22/12 10:01 PM|
Ditto here midcy - just put $$ on my account to make foreign calls...... tried it all. My setup Win7 32/64, Firefox 11. This is really bad, and will likely push me to return to skype...... so sad. BTW this may be related to attempting to install the video and chat product... which also will not install now without an error and little help on resolving......
|dw||4/23/12 11:24 AM|
I've had the longest run of success since I modified my adblock plus add-on. I went through and told it to quit blocking anything with google in it. I used to have the problem every other week, since I changed adblock plus, I've gone about 2 months and still no incidents. Not sure why I could use google talk one week, have add block plus block it, uninstall/reinstall googletalk and have it work again then have adblock block it a week or so later. Rather odd.
|bluefoxox||5/21/12 9:52 PM|
If you are using MS Windows of any version the fix should be relatively simple. 1) Uninstall the Google Talk Plugin (if you can). 2) (even if you can not un-install the Google Talk plugin) Use a registry editor to find anything with the name Google Talk in it and delete those keys (Windows native RE is called regedit). 3) Re-install the plugin if needed. I just did this for my brother who has XP. The problem is usually a corrupted registry entry.
If you need further assistance drop me a line I am an out of work computer technician who is also out of school for the summer and I would be glad to assist you remotely if I can free of charge until I get busy again. My email is blue...@gmail.com and feel free to drop me a line is this post works for you as well =)
|widestrides||6/5/12 6:55 AM|
Here is the fix:
Go to this directory.
D:\Profiles\<username>\Local Settings\Application Data\Google\Google Talk Plugin
Delete the googletalkplugin_port file if one exists. My system did not have one.
Double-click the googletalkplugin.exe file.
It will recreate the googletalkplugin_port file in this directory.
Go to your Gmail account and test the voice and chat plugin. It should work now.
|bazlur80||6/11/12 3:15 PM|
One solution would be:
Windows 7 has two internet exploror browser.
After installing google phone plugin , try with 32 bit version of browser , it works fine. If you try 64 version , it might not.
So, change your browser and give a try. Thank you.
|wiztard||6/14/12 4:34 PM|
Thanks, widestrides! That worked!
Although for Win7, I've made one change to your fix:
|pimpy||6/26/12 10:18 PM|
Same f=ing problem. lost a call, at a critical point, Mac OSX 10.4) Now, says need to download plugin. Downloaded it 8 times. No f=ing help. Same prob. Anyone get a fix? I'm pissed. 12 hours lost, got sh*t to do.
|pimpy||6/26/12 10:19 PM|
|wewa||7/5/12 4:56 PM|
Never had any problem using Call feature in Gmail. On any machine. On any platform (XP, 7, Mac, Linux) Until now.
I am on Chrome 20.0.1132.47 m
Uninstalled and reinstalled Google Talk.
Only change today was to uninstall AVG 2012 and installed MSE.
Will try rebooting.
Can't believe there is 2 years of posts on this issue, and still no clear solution.
Maybe google needs a knowledgebase like microsoft has, for support solutions.
|silvanet||8/8/12 1:37 PM|
Shame on you Google. When are you going to fix or give a solution to this problem?
|jpetreson101||8/10/12 7:36 AM|
This has been a problem for users since 2010. It looks as if you get the service for a few weeks and then its done.
|jpetreson101||8/10/12 8:09 AM|
And the link that cat lover posts doesn't work any more
|pokergirl2012||8/24/12 8:58 AM|
still didn't work.;
|flarco||8/31/12 9:43 AM|
This worked for me:
|widestrides||9/3/12 9:31 PM|
Didn't work for me. Would have been funny if it did!
Here is a workaround, but you have to do it every time you want to make a call!
Go to this directory.
D:\Profiles\<username>\Local Settings\Application Data\Google\Google Talk Plugin
Delete the googletalkplugin_port file if one exists. My system did not have one.
|rohams||9/13/12 12:19 PM|
Same problem here. with Mac OS
|brian.renner||9/17/12 12:17 PM|
Is it possible this is related to the recent Java update? I'm on Snow Leopard and no browser will recognize the voice plugin installation.
|Solved this Problem on a Windows System||Female Geek||9/24/12 12:28 PM|
What I found is that the Windows Installer Service was not running on
this Windows System. Once I restarted the Windows Installer Service
the google plugin was installed properly on Google Chrome and
Internet Explorer where it was not working before.
Hope this helps a lot of people who are having trouble with this.
|Re: Solved this Problem on a Windows System||Passegua||10/15/12 6:47 AM|
Same issue, using Firefox 16.1 I am prompted forever "please install audio plugin", I install it and again again I am asked to install .
So I cannot use Hangout neither.
|MARROLL||11/20/12 6:08 AM|
Guess What? That same issue is back.....HELP! (please, cause downloading didn't work)
|PhoSho||11/27/12 10:36 AM|
Having the same problem as all the above. Continuously says "Please install google voice plug-in." Have tried re-downloading, removing and re-installing and the all the suggestions above. Still no dice. Please fix this google!
|Joy Su||11/29/12 10:58 AM|
After a long time struggling, I got it work in Internet Explorer.
At the menu bar, click Tools ->Manage add-ons,
enabled Google Toolbar and Google Toolbar Helper. then closed the pop-up window.
When I later open the Manage add-ons pop-up window again, surprisingly found that there are two extra add-ons, Google Talk ActiveX plug in and O3D Host Control Class, appeared there and are both enabled.
However, the phone is still not working with Google Chrome though it works with Internet Explorer now.
|Steve Eszeki||11/30/12 1:28 PM|
Thank You. - It worked.