Categories: Making and Receiving Calls :

How to create two voicemail greetings depending on the number being called

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How to create two voicemail greetings depending on the number being called Jariel 1/5/10 1:48 PM
Do you have already have Google Voice (Y/N)?
Yes
If so, do you have a Google number (Y/N)?
Yes
Post your question or report below (please include specific details and error messages, if applicable):

I have a google number (662) 736 8233 and a TMobile Cell Phone Number (917) 609 45XX.  My google number gets forwarded to my Tmobile number and if a caller calls my google number or Tmobile number they get the SAME voicemail recording. 

I want to create two different voicemail recordings depending on which number is dialed.  For example, if a caller calls my google number and gets my voicemail I want the greeting to be "Hi, you've reached Air Mattress Rental, please leave a message and we will get back to you within the hour". 

However, if someone calls my TMobile number I want the greeting to be "Hi, you've reached Ariel please leave a message". 

Is it possible to do that, if so how?
Re: How to create two voicemail greetings depending on the number being called NoGoodDeed 1/5/10 2:33 PM
@ Jariel,

To do this you must make sure that Google Voice (GV) is not the default voicemail on your cell phone.
Go to Settings | Phone tab | do you see the Deactive voicemail link by your cell phone?  If so, then click it and follow the instructions.  If not, good. See reference 1

Then you must have Call Presentation turned on.  Call Presentation will insure that everyone who calls your GV number will be sent to GV's voicemail. See reference 2 about some information about Call Presentation.
Go to to Settings | Calls tab | Call Presentation section | select On Announces caller's name and gives answering options | push Save Changes  button at the button |

I would think about turning off Call Screening (if I were you). Why?  Call screening requires all first time callers to say their name before being transferred to you.  Do you want your customers to do this? 
Go to to Settings | Calls tab | Call Screening section | unselect Enable screening Asks unknown callers to say their name | push Save Changes  button at the button |

Once this is done, do your greeting recordings for GV and T Mobile.
Re: How to create two voicemail greetings depending on the number being called Box7184 1/5/10 8:54 PM
@Jariel

There is currently no way to set up GV to have different greetings depending on which number is called.  You could, instead, create a group with all your friends in it, and set a greeting for them.  Then anyone who isn't in that group could get the default greeting which could be more formal, for your business.

The method suggested by NoGoodDeed will not allow you to use Google voicemail for your phone. 

Re: How to create two voicemail greetings depending on the number being called NoGoodDeed 1/5/10 9:51 PM
@ Jariel,

The Box is correct.
My method will work.  However, it will cause you to have 2 separate voicemails. One from GV and the other form T Mobile.
Sorry, I did not make that clearer to you.

@ Box7184,

Thank you, for pointing out that my suggestion was not that clear.

Re: How to create two voicemail greetings depending on the number being called Jariel 1/6/10 2:19 PM
I'm a little confused - I did what NoGoodDeed told me to do in the first post and now when someone calls my work phone or my cell phone its the same voicemail message.  I would not mind having two separate voicemails - that's what I want. 

Also how do you add numbers to your groups?

Thanks for the help!

Ariel
Re: How to create two voicemail greetings depending on the number being called Jariel 1/6/10 2:23 PM
Also,
  I deactivated my google voicemail from my phone - how do I reactivate it?
Re: How to create two voicemail greetings depending on the number being called Box7184 1/6/10 3:43 PM
If you use NoGoodDeed's method, you cannot have Google voicemail on your phone.  You must deactivate Google voicemail for that method to work.  Using that method, you record one greeting on your TMobile voicemail (Hi, Ariel .....) and a different greeting on your Google voicemail (You've reached Air Mattress Rental). 




Re: How to create two voicemail greetings depending on the number being called NoGoodDeed 1/6/10 6:10 PM
@ Jariel,

Sorry again. Hopefully this will clear everything up.

Before you got GV, your T Mobile had voicemail. 
When you got GV you chose to have GV voicemail to take over T Mobile's voicemail.  When this happened (through something called conditional call forwarding), your T Mobile voicemail was still there.  You just did not have access to it.

My method would give you your access back to T Mobile's voicemail.  So if someone were to call your T Mobile number, the voicemail they would leave would belong to T Mobile.  This is how it was before you got GV.

My method will give you two voicemail systems. 
(VOICEMAIL: T Mobile) Your T Mobile voicemail can only be accessed by calling your T Mobile number (just like before you got GV).  If someone wanted to leave you a T Mobile message for you, they will have to call your T Mobile number.  Calling your GV will not do it (even if you have GV forward calls to your T Mobile number).  As such, the greeting you leave on your T Mobile will only be heard by people calling your T Mobile number.  i.e. "Hi, you've reached Ariel please leave a message". 

(VOICEMAIL: GV)  Any one who calls your GV number and leaves a voicemail will get your, "Hi, you've reached Air Mattress Rental, please leave a message and we will get back to you within the hour" message. They will get this message even if GV forwards calls to your T Mobile.

Checking messages is now a two step process. 
(STEP FOR ARIEL) To listen to messages left for Ariel, you would have to follow T Mobile instructions.  The messages you retrieve will be those for people who called your T Mobile number.

(STEP FOR AIR MATTRESS RENTAL)  To listen to messages left for Air Mattress Rental, you would have to follow GV instructions.  The messages you retrieve will be those for people who called your GV number.

There currently is not a way to combine the two message systems.

Did this clear everything up for you?  If not, what part was not clear?

Re: How to create two voicemail greetings depending on the number being called Box7184 1/6/10 6:36 PM
Actually, there is a way to combine the two message systems.  That is precisely what adding Google voicemail to an existing number will do.

The whole point of using Google voicemail instead of TMobile voicemail is to have a single, integrated voicemail system for calls to both your TMobile and Google numbers. 

While you cannot have separate greetings based on the number called, you CAN have separate greetings for your friends and for your potential and current customers. 
Re: How to create two voicemail greetings depending on the number being called dannyhenderson 8/11/10 11:04 AM
NoGoodDeed's method is the best fix that I can find to the "I want a different voicemail for my business and personal" problem. It's not ideal but until google wakes up and adds this very basic feature of changing the way voicemail's are handled based on the number that is dialed it's the best solution for me. 

Thanks NoGoodDeed!
Re: How to create two voicemail greetings depending on the number being called richsladick 9/7/10 7:47 PM
I just moved to an Android phone with Google Voice about 1 week ago. I set up the phone just as NoGoodDeed has described and it works like a charm. But calling in to retrieve voicemails that originated from a direct call to my cell is a must.  Of course like many have mentioned, it would be SOOOOO much better if google could upgrade Google Voice so I don't have to call into ATT voicemail anymore at all.

I own two businesses in separate area codes. So I like to give my cell # out to one area and I give my GV number to the other area. It is nearly perfect, except for this little voicemail dilemma. Please Google, fix this for us!!

One question. This may kill the caller ID, but would it be possible for me to set my cell to forward all calls to my Google Voice number? Then I could record a specific VM for that inbound caller ID, or when you forward calls, does it maintain the originators caller ID? Does this make sense?
Re: How to create two voicemail greetings depending on the number being called Some Guy Named Dave 3/19/11 12:49 PM
So here is a thought, I don't have another phone to test this theory though, so perhaps someone can try this any let us all know if it works.

What if you change your settings to display your google voice number instead of displaying the callers number. 

Then set up your google voice number as a contact in a specific group (ie coworkers) 

Then set up a custom greeting for that group.

This would work if the system recognized your incoming call as google voice number and noticed it is in your contacts as a specific group and played your custom greeting for that group.

This just might work.