|Google Maps is not working properly anymore! It has been utterly worthless for the last week or so!||ryochicago||1/3/11 3:51 PM|
Summarize the issue:
Link to the map or business listing in question if applicable:
What are you doing to the maps? I can not get the street view to work properly. When you type in an address it gives the red "pin" on
the map and automatically erases the address from the top.
You have changed the format slightly, and I hope it's just a glitch, but, the street view is not working, it erases the address from the address
bar, making it impossible to get correct directions. I've been using Google for my maps for over two years now, with no problem. You have
now made the service so annoying and time consuming, that I'm going to go with another mapping service. It was not broken, why would
you change something that worked so well into this junk? This format is not user friendly, in fact it doesn't work period!
This is not my computer either, It's the same at home at work and other people's accounts. If you don't fix this you are going to lose a lot
|Re: Google Maps is not working properly anymore! It has been utterly worthless for the last week or so!||_closer_||1/4/11 5:35 PM|
I agree, google maps is rubbish now. Why won't they fix it?
|Re: Google Maps is not working properly anymore! It has been utterly worthless for the last week or so!||erilar||1/20/11 2:59 PM|
It seems to work on my laptop, but not on my iPad. Despite the fact that the Maps app on the iPad works as always and USES the google maps, I can't get into "My Maps" or get the site to work right in Safari. What have they done?
|Re: Google Maps is not working properly anymore! It has been utterly worthless for the last week or so!||travelerbob1||1/22/11 1:55 PM|
Tried to map a trip to Fla from Ohio. It will not print page two of directions. Same thing when I tried to print directions from Ohio to Detroit. Wouldn't print page two. Had to use Bing maps both times. NOT GOOD HELP
|erilar||1/22/11 2:47 PM|
My problem just got weirder. I discovered I could just kill cookies on the iPad after all and did so. Now when I start from the "trip collections" link from my web page(the ONLY way I can access them at all now) I get the marked map from "my maps" on some links and just get a plain map with no markers nor info, opening in the Maps app instead of Safari, with no connection to the info in "my maps" or any of the Safari google controls.
|erilar||1/22/11 7:22 PM|
partial answer to my own question: on my iPad, a new and irritating "default" I can't get rid of is kicking Safari into a "mobile" setting that shunts half the links to "my maps" into the Maps app, wiping out all the associated information and the other half(no pattern I can discern) into Safari's googlemaps, where I can reach a setting to turn off "mobile" in favor of "classic"/aka normal map mode where both map and information are accessible, although the application closes if I try to zoom in far enough to be useful.
|tony13051||1/23/11 1:38 PM|
Even on google earth you were always able to look down on the map and zoom in now when you zoom in the map lays flat what is that crap.All I get when I look up an address is the menu bar and a fraction of the map
|erilar||1/23/11 1:41 PM|
Tony, at least you're getting a menu bar! On my iPad sometimes I don't get that and even when I do, it crashes if I zoom too fast or far!
|volta||1/23/11 10:30 PM|
I sure don't see Google weighing in here. I note from some web searches that map loading went to a crawl back in May 2009 and again some time after that in 2010 (don't recall the month, don't have the link in front of me now). Then it worked just fine for awhile. I note now that loading from server "khm.google.com" is excruciatingly slow (just as bad in IE8). This just happened in the last few days. I echo the thoughts of another post - why mess with something that works? More features is not better if it doesn't run worth a damn. C'mon Google. No BS. Don't start with crap about it being a user PC/Mac problem. We are not stupid. Most of us have sense enough to try on different computers, and we have been. FIX THIS!!!!
|james.ray6||1/24/11 5:47 AM|
I can't use multiple maps in layers anymore, what the heck is going on?
|Buster3||1/24/11 10:08 AM|
Has anyone had trouble relocating an address on a map by moving the marker only to have it return to the incorrect location?
|RonnyBrains||1/24/11 11:01 AM|
Maps becomes unresponsive after initial map load. Cannot increase nor decrease scaling, nor get directions. Get yellow bar to get help or go to basic html. The basic html lets me get directions, but map intereaction is minimal. Moving to Mapquest as I need directions TODAY!!
|Buster3||1/24/11 11:18 AM|
Why is it when you report a problem with the mapping that Google does not reply? Do others get replies?
|thelaurensons||1/24/11 12:12 PM|
This just started for me today too. Google seems to have done something different -- the top right of the map has a small satellite photo now, with an little empty pick-list box under it. No more links to traffic, satellite, etc. So it looks like Google has changed something but didn't test it out (or ask if we wanted anything changed!), and so now it's not working. Great, just great....
|LuckyCharmWA||1/24/11 1:10 PM|
I can no longer layer my maps, either. This is very annoying. It was one of the more useful features of Google Maps
|thelaurensons||1/24/11 2:48 PM|
Still not working for me, but one benefit is that I've now (re)discovered several other maps, including Yahoo's, which have improved in the years since I last saw them!
|Buster3||1/24/11 3:42 PM|
I use other sources, however, this one is tied into a site I use frequently and it can't be changed. Like a lot of companies, Google is so well insulated from callers you can't get through to them and their problem reporting sucks, you never heat back.
|007ski||1/24/11 4:12 PM|
As of today (1-24-2011), I cannot use Google Maps at all. It opens every map as a satellite image and when I click on zoom or the new box in the upper right that says "Map" it just has a yellow bar up top and says "Loading... Too Slow? Go to troubleshooting page or HTML"
It has become useless. I was using Goog Maps yesterday just fine. After clearing my temp files, rebooting and updating Java, nothing is different.
|someone1111||1/24/11 5:02 PM|
It works just fine with Chrome. I can switch between Map, Satellite and Earth. I get driving directions and I get street views. I use Google Maps several times a day and I haven't experienced any of the problems listed here. Maybe you should switch to Chrome.
|edcjames||1/24/11 5:35 PM|
I spent a couple of hours creating a map and when I send it email via teh link framing does not show up.
Google, do not provide a service and not support it.
I will go to mapquest. More reliable.
|chrlhr2||1/24/11 7:06 PM|
@ 007ski.....I am having the same d**n issue; what the heck is going on with google maps. Was working perfect for me yesterday also, then today 1/24/11.............NOTHING!!!!! WTF!
|Amanda L.||1/24/11 7:57 PM|
Hi all - Sorry to hear about some of the issues you've had loading maps recently. For those of you still having problems, can you post a little bit more information? Specifically the browser, browser version (can normally be found in help ->about) and OS (mac / pc) you are having problems with? This will help us better troubleshoot the problem.
@LuckyCharmWA - You can still layer my maps. We've moved the 'recently viewed' section (which used to show up in the left hand panel) so the new maps layers widget in the upper right hand of the screen. Do you see your maps there when you open them?
Thanks, everyone. With your help, we can track down these issues.
|LuckyCharmWA||1/24/11 8:16 PM|
Thank you for replying, Amanda! And for pointing me to where to find the new functionality, too. Yay, Google Maps is now working normally for me!
|htheyer||1/24/11 8:42 PM|
Hello Amanda, thanks for your help. Using IE Beta 9.0.7930
|ann49||1/24/11 9:18 PM|
I have also had no luck in using Google maps for the past week (since 18 Jan 2011). I am running Vista and cannot get Maps to run on IE 8, Opera 11, Safari or Firefox. I have not changed anything on my system - maps was working one day and not the next. I have tried all of the suggestions I could find re emptying cache, checking Java options etc but to no avail. I continually get the message: Loading... Too Slow? Go to troubleshooting page or HTML.
Google, please help!!!
|dh in sj||1/24/11 9:44 PM|
Google maps takes forever to load, and has been that way for over two weeks now. I tried every solution on the troubleshooting page, but I still have the same loading issues. I have Microsoft Vista, and use IE 8.
|Amanda L.||1/24/11 10:00 PM|
Hi all - thanks for all of the reports. A common theme seems to be IE 8 & 9. By chance, do any of you know if you're using 64 bit or 32bit versions of windows? Also, do you see any difference in behavior if you try to load http://maps.google.com/?t=k (satellite) vs http://maps.google.com/?t=m (map mode)?
One more thing that will help: When you load maps, do you see an 'error' icon in the status bar? If so, can you click on it and copy & paste the error message here?
Thanks again for your help, everyone!
|htheyer||1/24/11 11:30 PM|
Amanda, I am using 32 bit Seven with IE 9. No error in status bar, no difference if loading satellite or map mode; none work
|dave1concord||1/24/11 11:51 PM|
It's my Vista 64-bit that's not loading maps, but my XP 32-bit still works. These are both using IE 8. The working one shows "Traffic" in the new wigget and it expands with the mouse over it, wihile the 64-bit stays blank in the "Traffic" spot. Clicking anywhere on the 64-bit shows the "Still loading... Slow? Use the troubleshooting guide or basic HTML. " message. Both satellite and map mode on 64-bit work the same (blank in "Traffic" spot).
|thelaurensons||1/25/11 3:59 AM|
IE8, PC, XP, 32 bit. Neither sat. nor map mode work. No error in status.
|Septic Ler||1/25/11 5:04 AM|
The day after I finished months' worth of work, something changed on Google maps and now none of the links I send to people show up any pins/details. Frustrating!
I'm using Windows XP, IE8 128bit. The only odd thing I've noticed is that if I mess around with the Compatibility View settings, the pins appear, but only once.
I once picked up a handy hint about Compatibility view settings that enabled me to re-gain some details I'd originally added - I wonder if this new problem is something similar?
|Theo P||1/25/11 5:25 AM|
Amanda, I'm using a 32 bit ans Windows XP 5.1. When I use maps.google.com, it works fine, but maps.google.ca doesn't work. After the first page loads up, as soon as I click on it, It freezes and I get the message "Still loading... Slow? Use the troubleshooting guide or basic HTML." It stays frozen like that. I've tried everything with the cache and changing the Trusted sites and nothing works. I'm using Norton 360 also. I would like to use maps.google.ca because I'm from Canada ans I always work out of Google.ca. This problem started about 2 days ago.
|erilar||1/25/11 6:34 AM|
Googlemaps is working normally on my MacBook Pro Intel with OS 10.6 in Safari.
It is next to useless on my iPad with the same version of Safari. The Maps app works fine, but there are some things I need the web version for, and it is basically kaput. After days of frustration I discovered it was defaulting to an extremely buggy "mobile" version I can't get rid of every time I turned it on. I have learned how to make it use"classic", but that is also buggy, if slightly less so.
The "mobile" version throws a good half of webpage links to googlemaps into Maps, dumping ALL associated information in the process. I can find no pattern to this behavior. Maps that DO open in Safari lose some info and options. Trying to do more than look at the normally-interactive maps causes the program to close.
The "classic" version, which I have to reset every time, behaves somewhat more normally, but also crashes if asked to zoom too quickly and freezes when asked for a sequence of info requests. Info windows, once opened, regularly refuse to close.
I have preferred googlemaps to those MapQuest and Yahoo offer for some years and plan to keep using them on my laptop, but if google doesn't either cure this or go back to the version that worked on iPad, I'm going to have to seek an alternative for when I travel with only the iPad
|JackinVA||1/25/11 7:12 AM|
|007ski||1/25/11 7:35 AM|
2nd post 1/25/2011 9:30am CST.
I am using IE 8.06 on XP (32 bit). I pulled up the Google maps site this morning and I was able to open a new browser, go to Googal maps, enter an address. It came up with a location and allowed me to access get directions and switch between satellite and map view.
For me, this problem appears to be fixed today.
|suziewitmer||1/25/11 7:54 AM|
I am using Explorer v. 8 I tried both of the links that was suggested and I recieve the same notice: [Still loading... Slow? Use the troubleshooting guide or basic HTML]. This issue started yesterday and I am still experiencing it today.
|erilar||1/25/11 8:01 AM|
PS to my last post: I've been trying to figure out which links to "my maps" from my web page to googlemaps throws some into the Maps app on my iPad with all info stripped off and others into the buggy "mobile" version of googlemaps in the iPad's Safari. It definitely messes up more completely on two I did some editing on a few days ago, but does the same with some that haven't changed at all in the last year.
|simonauts||1/25/11 8:51 AM|
The new buttons suck. They're huge.
|Sherlock85||1/25/11 9:28 AM|
I use loads of Google maps on my sites to pinpoint vacation rentals. Worked great until the new icons appered on the top right.... Now there is no pointer or information shown (in IE latest). Still works on Firefox. ABSOLUTELY FED UP WITH UNNECESSARY "IMPROVEMENTS" whether it be Bill Gates or Google (I don't give a damn who's to blame !) GET IT FIXED !!
|JackinVA||1/25/11 9:45 AM|
It works for me now. After lunch, I thought I would try the same thing again and expect different results (definition of insanity), and lo and behold, I was offered the opportunity by Google to download/ install some type of plug-in. So, I did and I can load maps and My Map just fine now.
|thelaurensons||1/25/11 10:29 AM|
Working for me now too. Not happy though with the over-sized and oddly combined animated icons now for satellite and other uses....
|erilar||1/25/11 10:33 AM|
It is getting worse! I went directly to google maps when I opened Safari on my iPad just now. Of course it defaulted to the abominable "mobile" with no menu bar and no option anywhere to ask for my maps list, but I changed it to "classic" and got the menu bar. It took multiple tries to get it to load my maps list, and the first one I tried to open crashed the program. After repeating this process twice, I finally managed to open one of my older map collections and clicked on one of the "pinned" locations. The info box for it opened. After a couple tries, I managed to get the "more" menu to drop so I could ask it to zoom in that way. It began to and then crashed again.
|LuckyCharmWA||1/25/11 10:47 AM|
Reading all of these replies, I see that folks are using IE, Safari, etc. etc. I use Chrome for all my Google stuff -- Gmail, docs, maps, etc. -- and have not had these issues. My original "issue" was actually with a feature that had been moved, so now all is working normally for me.
Just thought I'd throw that out there.... Different browsers have different capabilities. Some local and federal government sites, for example, only function in IE. Firefox has lots of cool add-ons that I enjoy with other sites. And Google stuff, well, just seems to work best in Chrome for some not-so-odd reason.... :-)
|Theo P||1/25/11 11:37 AM|
It's working for me now, although slow as usual. However, I followed LuckyCharmWA's advice because I was using Internet Explorer. I tried it with Google Chrome and it's much faster. The difference in speed is especially beneficial in Satellite View. Thanks for the advice.
|erilar||1/25/11 11:42 AM|
Am I the only map addict with an iPad? I'm pretty well stuck with Safari because that works perfectly on my laptop and works for everything except my maps list on the iPad. It would be nice if google would admit theyve made some weird changes to google maps recently !
|erilar||1/25/11 11:42 AM|
|johnash||1/25/11 12:40 PM|
I am using Googlemaps with Firefox 3.5.16 in Windows 7. Suddenly my Bookmarked URLs where I have saved complicated routes it took ages to draw up are not loading properly- The maps load with the marker pins but no route. And I can do nothing else. It sits there with "Loading" in the middle. I can not get directions, It will not switch views. If I start with a new Map, I can still not get directions or do anything except zoom in or out.
This is on my laptop. On my desktop (same browser and OS), things seem OK. I think it may be down to available memory, perhaps. I have 4gb RAM on my desktop but only 1Gb total RAM on my laptop.
What has happened since a couple of days ago when everything was fine? Oh, I tried loading Google Maps in IE 6 and got the same.
|erilar||1/25/11 1:23 PM|
Yet another problem! I was curious as to whether I could get directions with that "mobile" garbage my iPad's Safari googlemaps is forced to default to. The answer is a flat NO! It won't even allow me to ask it for directions because it will only offer a single blank.
|thelaurensons||1/25/11 2:02 PM|
Two add'l issues w/the new satellite/other box -- (1) when they were hyperlinks I could just tab to them, so this is an accessibility issue and (2) to click I now have to activate the animation and then move to the item I want (traffic, etc.), so this is more time/work. GOOGLE, PLEASE REVERT THIS "IMPROVEMENT"!
|ann49||1/25/11 2:15 PM|
Problem seems to be fixed today - Great!!! But only in IE8 and Firefox. Opera load maps but the directions feature does not seem to be working - no route drawn on map and no letter A indicating the destination. BTW my OS is Vista 32 bit
|Amanda L.||1/25/11 9:21 PM|
Hi all - there are a couple of issues being discussed here so I'm going to focus on the 'Maps not loading when you go to maps.google.com (or various domains) for right now.
First off, If you're having problems, have you tried clearing both your cookies and your cache? Our experiments are cookie based, so if it's an issue with an experiment, this should solve it.
Second off, I've now noticed two people mention (on other threads) being prompted to install an add-on or a plugin, which then fixed the issue. If anyone has seen this, can you give more information about what you were prompted to install? This (obviously) shouldn't be happening, so more information could help us isolate the issue.
Thanks for your help in tracking this down, everyone!
|Amanda L.||1/25/11 9:30 PM|
To address some of the other comments / issues in this thread:
Re: loading my maps: We're aware there is an issue here and are actively looking into it. as some folks have mentioned, hitting back normally works, reloading sometimes fixes it, and your maps should be accessible as normal from the 'my maps' tab. we hope to have the problem resolved soon.
re: iPad issues: I hear you! As you've noticed, the 'classic' maps does not work well on an iPad. Mobile browsers (even safari) render webpages a bit differently than desktop browsers; this causes some features to unintentionally break. Luckily, once we find the problems we can normally fix them. Beyond this, there's a bigger issue with the amount of memory iPads have. As you can imagine, Maps is a pretty memory intensive application, and when the application crashes, it's because it's out of memory. We're looking into how we can fix this, but it's a tough problem.
To address both of these issues, you've noticed we're showing a slightly modified interface. It's still a bit experimental, and we agree, we still have some work to do. Your feedback is really helpful here! I'll look into how we can add a My Maps button, I as I agree that'd be useful. In the meantime, you can try http://maps.google.com/maps/mm. It unfortunately looks like the left-hand-panel content will not load, but the markers should work. I hope this is an OK workaround as we work out these issues.
By the way, re streetview on iPad: Streetview is powered by Flash and the iPad does not support flash. Unfortunately, there's no way for us to get around this.
@erilar - you can get directions on the ipad interface! There are a few ways: 1) Hit the 'menu' button and choose 'get directions' which should give you the directions page you're used to on desktop. 2) Search for an address and click the 'Get directions button' (it looks like an arrow) that appear at the bottom of the screen when you click on the marker. 3) Just enter the address in the search box. For example, you can type "Boston to New York City" and get directions. This works on desktop too!
Thanks again to everyone who has provided feedback. While it's hard to respond to every comment, we are listening and hearing what you all like and dislike helps us to make a better product :)
|JackinVA||1/26/11 4:50 AM|
Amanda, The plug-in I mentioned in my earlier posting was GEPlugin.
|erilar||1/26/11 6:35 AM|
IPad questions again : "mobile" in Safari does not work at ALL on the iPad. It won't limk to my maps at all. Anything that can do nothing but "search" is useless.
In "classic" mode I can at least get the "my maps" list, sometimes with info, but it regularly crashes if asked for both specific info I have loaded and a zoom request.
Links to my maps from my web page work occasionally; at other times thay default to the Maps app, losing all attached info and markings.
The Maps app can search, zoom all the way down to blurry, offer me street view, give me directions for car, public transport, or walking AND it links to my address book. What it cannot do that a working google maps in Safari(as on my laptop's Safari) can do is give directions with alternate routes that I can alter, link usefully to maps from a web page and maintain interactivity on those maps--in other words everything it could do in the past.
|erilar||1/26/11 6:40 AM|
Re iPad being "out of memory": how can it be "out of memory" in Safari's google maps when the actions that crash googlemaps have no effect whatsoever elsewhere?
|johnash||1/26/11 11:39 AM|
Re <<I am using Googlemaps with Firefox 3.5.16 in Windows 7. Suddenly my Bookmarked URLs where I have saved complicated routes it took ages to draw up are not loading properly- The maps load with the marker pins but no route. And I can do nothing else. It sits there with "Loading" in the middle. I can not get directions, It will not switch views. If I start with a new Map, I can still not get directions or do anything except zoom in or out.>>
I have now cleared "everything" within Firefox (cache, cookies etc) which is a bit of a pain, but Google Maps now work as they did before whatever c**k up has occurred. I had tried Chrome but that was a waste of time as that didn't work either, although it did reinforce my loyalty to Firefox!.
Moral to the Google Maps people: - if ain't broke don't fix it. Also, change does not necessarily, or even, usually, equate with improvement!
|aspects||1/27/11 2:20 AM|
the whole thing has just about come to a standstill now.
I have cleared cache and cookies. Am using Crome. It has worked like a dream up until today (I haven't used maps for a few days) but now it is more than useless. Hope Amanda and the rest of them at Google will get this fixed QUICKLY. Tried Firefox as well, but that doesn't work any better. On Firefox and Crome get the message "Still loading... Slow? Use the troubleshooting guide or basic HTML" which doesn't help at all, although I did find this thread. The only consolation is that it is not just me. But I do hope Google will get on with this as a matter of URGENCY ...
|ZSRenn||1/27/11 9:34 AM|
Great News I thought it might have been a China thing. But since the arrival of the new icon top right. Google maps has been impossible to use. Slow when you send links to the map the reciever does not get the place pins. Very bad. I guess it's a programming glitch but it would be nice for google to chime in and say sorry guys we are onto it. Put the formatting back to what it was before and use the dummy engine to test the new product. It looks good but it is causeing all kinds of hurt with loading.
|MShi||1/27/11 2:58 PM|
I have a work-around that fixed my problem, but I think Google has other issues to address. I noticed maps was always waiting on mt0.google.com. mt0.google.com has two dns entries... 22.214.171.124 and 126.96.36.199. I was able to traceroute to 188.8.131.52 but the 101 address traceroute fails after 184.108.40.206 (a Google network address). I added a hosts file entry to my system that points mt0.google.com to only 220.127.116.11 and it works fine.
|Paul64||1/28/11 7:06 AM|
I am using a macbook pro OS X 10.6.6 i7 processor and google maps does not work on the Safari browser. I am based in London England and this problem has been ongoing for the past few weeks. After the initial loading of the default American map or the specific business pin location, the browser displays a yellow still loading message at the top which doesn't go away and none of the functionality of the map is available...
|hnarizona||1/28/11 3:16 PM|
Thanks Amanda for telling us where to find the layers, that had me very upset when I couldn't find how to put MyMap layers together with search results. However, something that doesn't seem to be working right is in the search results when MyMap layers are in use. I use MyMap layers in conjunction with the "Real Estate" google map search. That is, I have layers that I've made in MyMaps that show me bad neighborhoods, driving distance to work. flood zones, etc. I then put Real Estate in the search bar, and can thereby tell houses for sale that we might want to go look at. Before the recent Google update I could hover over the search result dots on the map and see a picture of the house, and the pertinent information about it in a nice white box. Now, the pictures of the houses are gone, the pertinent information about the house is gone from all the dots except the ones that have a letter in a balloon corresponding to the sidebar- all the other dots just have the address and no further info, and the white box is gone- making it very hard to read the little information that IS there. I am using IE8 on a laptop that uses Vista.
|swiswach||1/28/11 5:02 PM|
google maps does not work at all on firefox 3.6.13 windows 7. works fine on IE 8 winddows 7
|ZSRenn||1/28/11 5:20 PM|
I am running Vista ultimate with 32bit Explorer 8 I have tried Oprah and Firefox. I do
not have Chrome and will not ask all of my clients to download it so they can
also solve the problem. I still have the problem and it seems to coincide with the
placement of the new widget. I have cleared cache defraged cleaned up the disk
and had a cup of coffee while I wait for pages to load but it still persists
|jdanel||1/29/11 12:08 PM|
Same problem with Chrome on XP and Firefox on Vista.
I get the basemap but the pushpins do not come up.
A week or so ago, they would come up after hitting the reload button about ten times, but not now.
|Graham Checkley||1/29/11 11:53 PM|
I'm pleased to see that we have Google's attention on these problems.
Like many people I've found that my hyperlink from Word to my Google map has stopped working at some point after the 17th of January.
The link that I'm trying to use is http://maps.google.com/maps/ms?ie=UTF&msa=0&msid=201742939875258577422.00049918a162f5b8d0e17 I've also tried http://maps.google.com/maps/ms?ie=UTF&msa=0&msid=201742939875258577422.00049918a162f5b8d0e17&mid=1296371300 the link that I can paste from Google for email and IM. I use IE 8 and Windows XP Home Edition.
The back button works for me but this is not a workaround that I can live with. The only other thing that seems to work is if I delete my browsing history every time I want to try and link to the map. As soon as there's any browsing history in IE the link stops working again.
I'm trying to encourage this kind of mapping amongst my peers but this kind of bug makes that very dificult. I also understand that this may not be the first time that there has been a glitch with hyperlinks and again this apparent question of change management makes Google a hard product to promote.
|starsing||1/30/11 12:22 PM|
I tried to report this problem using the Report Problem button on Google Maps, but when I tried to submit, I got an error that the URL was too long, so here it is on what looks like a relevant thread.
I'm working on a My Map called Fun and Eats in Boston. Here's the link:
This map only displays inconsistently. It works in Chrome but not in IE8 or in Firefox. Also, check out this embedded page on our website:
It loads fine embedded on Firefox and IE8, but when you click the link at the bottom of the page, it briefly flashes the name of the map ("Fun and Eats in Boston") onto the tab and top bar of the browser, and then goes away!
But then, check out what happens when you click the Back button in the browser -- poof, there it appears! It looks like loading the My Map link -- in these two browsers only -- is somehow causing a redirect to a blank Google Map page.
Would love to know whether this is a bug and if it'll get resolved! Please post your progress on this thread, Google! Thanks!
|dylan.oliver||1/31/11 4:52 AM|
I've been having the slow loading and inability to zoom/otherwise interact with maps problems for the last week or so in Chrome. I just disabled AdBlock for the maps.google.it/com domain and the problem disappeared immediately.
|GIS_MCBCC||1/31/11 11:19 AM|
I feel better - at least I'm not alone! We went with Google maps a while back to display our County Government Complex map of buildings. I embeded this map on a webpage on our site & all is well with it until the user clicks the View larger map link below the embeded map. I too found that pressing the back button loads the points and descriptions, however this is not a work-around that we can deal with. I reported this as a problem last week, but no response. Our parks department wants us to do a Google map for them, but now I can't sell it when it's broken. We use IE 8.0.6001.18999. It does work beautifully on my IPhone using Safari. Somebody fix this quick before I'm forced to use BING!
|erilar||1/31/11 2:57 PM|
I know I'm repeating myself, but I keep reading others' replies and seeing nothing of any use. I just tried to link from my web page to one of my maps on the iPad. It gave me a blank with no info. Tried another, this time making it use "classic". Got my markers, but when I clicked one, Safari crashed. Came back to the laptop, which is what I sync the iPad with: MacBook Pro Intel with OS 10.6.6 and Safari 5.0.3. Links work perfectly, maps behave normally, just as they have FORMERLY on both laptop and iPad. Since Google apparently can't fix this mess they've made recently, why can't they restore the FORMER program, which WORKED?
|sunny2727||2/1/11 7:25 AM|
My Google Maps Is Not Workin Plz Tell ME
|ryan7817||2/1/11 7:50 AM|
I have had no issue creating my own maps. However, I am unable to share them with anyone. Whether I email someone a link to one of 'My Maps' using the 'Send' function or the 'Link' function, they are unable to open the map with the markers. I have tried this using different computers, networks, and user accounts.
|RoseWildwood||2/1/11 2:24 PM|
for my job I create maps with a variety of different apartment locations. I will use google maps to search for a community's address. Click the 'Save to..' and save the location to the respective map. Here my issues arrives. The saved location on my map used to retain their Google Places information: the name, reviews, address, phone number, websites, image, etc. Lately, the google places information is 75% likely to not save to my map. 99% of the time the google places information doesn't save when i save the location to a map, the google places information is removed from ALL the previously created saved locations.
Why is Google Places information removed from a location when i save said location to a map on My Maps? Why would saving a new location to a previously created map on My Maps cause the Google Places information on all the other saved locations to vanish?
This issue has been occurring for at least the past weeks. I've tried the process on 2 PCs using XP and 2 Macs using MacOS 10.6.6 Snow Leopard. The browsers I've tried using include Safari, Chrome, Firefox, and IE.
I've created a test map for this thread: http://goo.gl/maps/tLr9
|maxfanderl||2/4/11 8:27 PM|
Do you have a suggestion for "My Maps" layer not running in my IPad Google Earth anymore.
|Graham Checkley||2/5/11 3:28 AM|
I note this morning that I can no longer edit the general text for my Google maps. I can change tittles and add icons etc, but there is no longer an edit box for the general text. I didn't think that things could get any worse, but they just have.
|dh1976||2/7/11 7:29 PM|
I would like to add to this forum string, that "My Maps" is not showing up in my iPad Google earth anymore. Worked fine last week, now it disappeared.
|Amanda L.||2/8/11 11:30 AM|
Hi all - A two updates:
- Loading My Maps: We found the bug and have a solution. This will be fixed in our next release, hopefully sometime this week.
- Loading My Maps on Google Earth / earth for the iphone: We're aware of the problem, but I unfortunately do not have any further information at this point.
For all of you still having trouble loading Google Maps when you just open the homepage:
One of our awesome engineers has created a tool to help us troubleshoot and track down these loading problems. If you're willing to help us out:
- Open the browser you are having problems with.
- Once the map stops loading and you get the "Still loading?..." message, Click the "Report a Bug" link (blue bar, next to Print / Send / Link)
- You can take a screenshot if you'd like (would be helpful so we can see how far the app got before it hit a problem), and then enter in any comments for us.- Hit preview, review the information, and submit!
This will allow us to see more information about what might be causing the problem and help us to track it down. Please only use this if you are having general map loading problems, not problems with My Maps (that's a separate issue, which should be resolved this week).
|erilar||2/8/11 2:19 PM|
I see you are apparently ignoring the multitudinous problems caused by your useless "mobile" maps program for the iPad.
|GIS_MCBCC||2/10/11 5:17 AM|
WOOHOO - it is fixed (My Maps loading). Thank You Google!
|erilar||2/10/11 5:39 AM|
It's nice to read something has been fixed for someone, but it has been working on my laptop, where the useless "mobile" thing doesn't interfere. I just tried to access "my maps" on the iPad again: no change.
In Safari I click on google maps. It opens in the "mobile" version with no upper menu and won't let me change to "classic" until it's done loading what I don't want. THEN I can change to "classic" and get a top menu to access my maps. Eventually the list appears. Since each of these represents a trip I've made in a given year, there are many locations marked on each. After multiple attempts, I finally reach the "zoom" on one and it tries to zoom in on the location. Before the blur resolves it makes Safari close. This has not improved one iota since the dongrade was implemented by google.
|erilar||2/10/11 5:41 AM|
PS: it is impossible to post a screen shot of a crashed page that has vanished.
|Bigassmonkey||2/10/11 9:17 AM|
None of our Ipads can access "My Maps" I am getting an "Untrusted Server Certificate" in the layers section of "My Maps"
This is a serious issue for us, since our entire work force revolves arround the data sets we upload to our "my Maps" locations in the cloud.
Does Google have an estimated time as to when this will be fixed, clearly its not on my end because I have 10 ipads all doing the same thing.
|PocketChalker||2/10/11 10:01 AM|
I can simply echo what Amanda said...
"quote".....for my job I create maps with a variety of different apartment locations. I will use google maps to search for a community's address. Click the 'Save to..' and save the location to the respective map. Here my issues arrives. The saved location on my map used to retain their Google Places information: the name, reviews, address, phone number, websites, image, etc. Lately, the google places information is 75% likely to not save to my map. 99% of the time the google places information doesn't save when i save the location to a map, the google places information is removed from ALL the previously created saved locations.
This issue has been occurring for at least the past weeks. I've tried the process on 2 PCs using XP and 2 Macs using MacOS 10.6.6 Snow Leopard. The browsers I've tried using include Safari, Chrome, Firefox, and IE...."
I have done all the tests also...it is not browser specific, that's for sure....But I'M MAD AS A HORNET RIGHT NOW!! Why the heck would you make a map with NO INFORMATION???? MyMaps is basically worthless, no...not basically...it TOTALLY worthless because once you add it to a map you loose all the data that you needed in the first place. You can't get directions or nothing with out any information. What a total waste of time.
|sceau||2/12/11 10:33 PM|
Anyone who can create such a wonderful program can surely figure out what is wrong and fix it when it is broken. But you haven't and aren't; an explanation of why would be appreciated. Just put us all out of our misery. I haven't had street views SINCE THE END OF NOVEMBER, just black screen. I "reported a problem" and got an email that had no support or advice or even acknowledgment of a problem. Now I am unable to even 'report a problem" and I think "Amanda L" is fiction. Google maps was lovely while it lasted. Goodbye
|erilar||2/24/11 11:10 AM|
I've been avoiding googlemaps via Safari on my IPad for a couple weeks now and just visited again.
Following a link from my web page to one of "My maps" skipped Safari entirely and opened a map of the area with no associated info or markers in the Maps app on the iPad.
Trying again with another link, I got the map in Safari with info, and managed to zoom in on one location, but when I tried another, it crashed Safari.
Starting with googlemaps in Safari, it was impossible to access "my maps" at all in that worthless "mobile" program, but when I managed to switch to "classic", I was finally able to access the list from the initial map (the ONLY one "mobile" will allow me). This time I did access the map that had been inaccessible on the first try from my web page link. Again, however, the second location I reached brought on a crash, this time when I tried to close the info window.
In other words, your googlemaps program is still useless for iPad.
|erilar||2/25/11 9:09 AM|
IPad user again. This morning I asked Safari to open google maps again. There was naturally NO way to access my maps from your useless"mobile" trash(can't you even offer a worthwhile menu?), so I switched to "classic" to get the list of my maps and clicked on a different one than I did last time. It opened the map, but immediately closed Safari halfway into a simple Zoom here" from the info window for a location.
|erilar||2/26/11 12:31 PM|
I seem to be the only one still having problems, so perhaps you HAVE fixed those of other people. Nevertheless, nothing has changed for me. When I want a really usable map of a single area, I use my iPad's Maps app, which I happen to love madly. It cannot, however, access my old trip maps in google maps, which my web page has links to. This means that neither can anyone else with an iPad.
|Joe Kanu||3/11/11 9:35 AM|
It may be coincidence but till a couple days ago, Google Maps was working great on IE 9 and Opera 11. As it happens I decided to give Chrome a spin. Now, while Maps is just dandy with Chrome, IE is hit and miss while completely useless with Opera.
While Chrome is pretty and reasonably fast, I just don't like the interface and it's not very configurable. Does this mean I'm now stuck with Chrome if I want to use Google Maps? Is it just coincidence?
Admittedly I tend to mess around with settings and push buttons to see if anything explodes. Is it possible that I myself did something to cause this? As I recall, I had Opera very nicely set up and working the way I wanted and don't recall opening the configuration settings. I seldom use IE except when I encounter one of those rare pages created by an old version of Front Page with proprietary extensions that won't render on anything but IE so I just don't mess with the settings at all. It too seems to suddenly have difficulties with Maps immediately after installing Chrome. I'm afraid to remove Chrome to see what happens because I installed with full admin rights and all changes are global. Usually I test run any new programs in a sandbox before permanent installation but the one time I failed to follow my own rule, I find myself in a situation I have no clue how to resolve.
Any help would be greatly appreciated.
|dewluca||3/17/11 10:42 AM|
I have the same problem. When I look up a location and choose "save to . . ." the blue balloon is listed with the map (on the left) but it doesn't appear ON the map and nothing happens when I click on the name of the location.
Wasting much time.
Didn't have this problem the last time I tried to create maps, which admittedly was several months ago.
I will now waste time testing in different browsers, but from the info above, I don't believe this is unique to my Mac and Safari.
Tired of being an unpaid beta-tester for goof-balls who play around with an app, don't bother to test it thoroughly, and then force it on us.
|cubanart||4/10/11 8:21 AM|
I finally came to this forum trying a way to contact Google Maps' team, but as all large companies which turn into unreachable Gods there are no ways to contact Google for this issue. It is hard for me to say, but now I trust more Bing maps than Google. Many times I have got driving direction just to figure out it's wrong when I get there and I wasted time looking around and the place is not even close. Google Maps is not a trusty source to drive anywhere it's inaccurate, unreliable and the team seems to care nothing to make it work again.
|erilar||4/10/11 9:50 AM|
This title is now months out of date. Google Maps has not worked properly in Safari on iPad since the inception of the disastrous "mobile" version months ago. To access "my maps" at all, I have to sit here until the (adjectives deleted) "mobile" trash has loaded my home location so I can get rid of it to choose "classic", the only way I can access "my maps" at all. If I manipulate those maps more than a couple times, the application quits cold.
|pbjones||5/11/11 4:55 AM|
Since getting my iPad for Christmas I have twice experienced a time when Google Maps became utterly useless. Upon clicking the icon, a grey screen would momentarily appear, then I would find myself back at my home screen. In both instances the problem was remedied by my selecting to go to Settings, General and then select "reset all settings".
|krank63||5/11/11 4:56 AM|
Ive done every thing it asked to do to load the map and it still doesnt work......what a joke....this thing is totally broke.....fix it
|krank63||5/11/11 4:57 AM|
Im off to bing maybe that will work better...
|erilar||5/11/11 5:53 AM|
Googlemaps has not worked properly on my iPad since they DOWNgraded it to what they pretend is a "mobile" version some months ago. My iPad Maps app works beautifully, but there are some things not within its abilities that the web version can do, such as archiving map collections I can make available to others on line. They are rather unstable on the iPad, however, particularly when following links from web pages to them: they tend to crash the browser when the map is asked for further info.
Note for fellow iPad users: in case you haven't been offered this partial fix before, GET OUT OF "MOBILE" and into "classic" mode and it becomes usable, if still not as good as it used to be.
|sazdenny||5/13/11 8:25 AM|
Dear Amanda. I've had this problem for several months. I use a notebook: 32bit on XP pro, tried chrome/safari & ie8, my iphone googlemaps is also unresponsive & my office computer 32bit on windows 7, using chrome/ie 8 & or safari. I've read through 4 forums & tried most of the suggestions. Other people I know are all suffering the same problems on various devices & platforms. My mates mac will not load googlemaps either. I would begrudgingly go to another map provider as I need access to maps, but I need to be using a beta version of googlemaps (canalmaps) also at times, which also has the same problem as regular googlemaps. My friend who has maps on her Nokia X6 has this problem also, infact I'm finding it hard to find anyone who does not have this problem on their phone or computer. I do use a dongle & thought it could be that (suddenly, even) but other people on LAN's still have this problem. I shall continue to log into this forum to see & try all other suggestions but really at this stage I do think it is google & not the people! I note that the canal maps people have stated they are having problems with the maps servers too. yours, sazdenny.
|mynameisjim||5/13/11 5:55 PM|
Why on Chrome can't I toggle back and forth between map and satellite view? Keeps getting stuck in the satellite View
|biknjeanne||6/9/11 1:52 PM|
I'm trying to use Google Chrome with Google My Maps on my new MacBook Pro, OS X version 10.6.4. You would think that two Google products would work together. It would be impossible to explain all the weird things going on. So I'll just mention the one that just happened. I tried to put a place mark in New Jersey. As soon as I clicked on the map it started scrolling south and nothing would stop it. I just went back to that tab and it is now passing through the Carribbean Sea. I've restarted too many times to count. Until things are corrected I'll stay away from My Maps ...even though I have 2 or 3 years of content saved there. I'll also be going back to Firefox ...and will try out BING's search engine and maps..
|erilar||6/15/11 9:04 AM|
Googlemaps wasn't bad enough before? Now you've messed up my maps even more so i can't even rearrange them by date any more!
|erilar||6/15/11 9:05 AM|
|bgflex||6/16/11 1:41 AM|
Google gives us no way to tell them about the problems with My Maps (or My Places) and no way to fix them. For over a year every map I have put together, I have tried to save to My Maps. I now have a list of about 30 titles with no maps attached and no way to delete the titles and start over... unbelievable!
|Troy Windhorst||6/29/11 4:49 PM|
It's bonkers! I've been planning a trip using My Maps n/k/a My Places to plan a trip. I don't necessarily have anything missing, but all the data is shuffling around like a game of musical chairs. Markers A and B have the description for marker C. Marker C has the description for A. I don't know where the description for marker B went to. Crazy.
|Johnp.coelho||7/20/11 4:58 PM|
I have been using google maps for work , by mapping locations. Most reccently can't add locations or creating new maps and adding locations also doesn't work - can someone at google fix this please !!!!!
|pkerror||7/20/11 11:54 PM|
First problem, on BlackBerry, the map never finished in loading.
Second is I place link in map info such as
Once click on complete and click on edit again the link change to
|mrdreyer||7/21/11 6:57 AM|
I rely on Google Maps to plan my route for work each day, creating a map with all of that day's jobs on it by copying and pasting addresses in my desktop browser, then using the mobile app on my Android phone to guide me from job to job. For the past three days I have not been able to add locations to a map, so now I have to manually enter each job address when I am ready to do that job. This process is far more error-prone and time consuming than the copy-and-paste method I used to create my daily map before. Can anyone tell me when this is going to be fixed?
|wooddog||7/27/11 8:04 AM|
Same with me, I'm a delivery driver and had a great system going working out my daily routes (which change daily), now nothing saves. It has added at least an hour onto my work day and a whole load of frustration. :-(
|talven||8/1/11 9:02 AM|
Just got a netbook (notebook) Acer Aspire One, and Google maps insists on lopading the Mobile version rather than the Classic version no matter what I do. Hence no street view etc etc. It seems as if IT folk always think they know best.
|egg and art||8/30/11 6:35 AM|
I found this thread in my hotel room in Atlanta where i'm trying to access My Places on my ipad. I have a day full of client meetings that depends on My Places working and it is absolutely useless! I'm having the exact same problems eifar has reported so eloquently. Mobile mode doesn't work and Classic is dysfunctional. I hope you geniuses can fix this soon!
|heatherADB||11/11/11 6:09 PM|
|erilar||11/11/11 7:12 PM|
The title should be "doesn't work this YEAR". The mobile app has never worked worth 2¢ and the laptop version with the asinine "my places" is only marginally better.
For anyone who hasn't discovered this yet: to use it on a mobile device, you have to get OUT of the "mobile" version into "classic" mode if you want even a fraction of the control that used to come with google maps.
|westvan23||11/14/11 9:20 AM|
Hi, I have tried printing from Google map in both Internet Explorer and Mozilla on a PC. The printing feature in Google Maps has not been working recently.
Other sites print very perfectly fine.
|Frogford||1/15/12 7:54 PM|
I am having a similar problem using Safari / ios5/ Google Maps on iPhone4 - Haven't checked my iPad yet. No matter what destination I enter after clearing all destination addresses is the Asian Art Museum in San Francisco. After entering the destination I want, the route ALWAYS ends there.
|golfnjunkie||1/17/12 10:23 AM|
Amanda, or anyone for that matter,
I can't seem to locate the link for emailing directions, which was the main reason I use google maps. Like many others have expressed on this page, whatever G did to revise the maps format makes absolutely NO SENSE! Is there supposed to be an added benefit hidden under all of the inconveniences somewhere?