Categories: Technical Support : YouTube for Schools :

Playlists can't be viewed by education users?

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Playlists can't be viewed by education users? Regphenna 1/31/12 3:35 AM
We have been using youtube education for a few weeks now and have been sharing the links to our students via our VLE which is fine BUT...

If a students browses to http://www.youtube.com/prentonhighschool which is our channel they can see which videos have been recently added and click on them and they play which again is great BUT...

The students cannot click on the playlists on this page or browse to http://www.youtube.com/user/prentonhighschool/videos?view=pl as they then get the error...

"prentonhighschool
The content that you are trying to access is not available because it has not been approved by your school. Sorry about that.

Your school has opted in to YouTube EDU on your network. You can browse, search and watch videos from a defined set of educational content. Please contact your administrator to approve access to additional content."

Is there a way round this so that rather than teachers having to add the links on to our VLE the students can browse the subjects playlists?

thanks

Re: Playlists can't be viewed by education users? Devin R. 2/1/12 11:31 AM
Hi there!

If you've uploaded private videos to your YouTube EDU channel, you will need to share it with your users in order for them to view it. Rather than having to add individual email addresses, you can create a Google Group for your students and share the video with that alias. For more detailed instructions, please see the link below. 


thanks!
Re: Playlists can't be viewed by education users? Regphenna 2/2/12 3:52 AM
Sorry if I didn't explain properly but we are not adding our own video BUT rather links to acceptable videos from regular youtube into playlists such as, geography, music, english etc.


Re: Playlists can't be viewed by education users? Devin R. 2/2/12 2:55 PM
Hi regphenna,

Thanks for clarifying. The YouTube team actually has it's own support forum and this question would be better addressed there. To visit that forum, please follow this link:

Thanks!
Re: Playlists can't be viewed by education users? TheCCPSTube 2/3/12 5:22 AM
I want to just raise my hand and say I understand your problem and we are experiencing the EXACT same issue.

We have our own channel which I prefer to be our portal. But even if they go to the Youtube for Schools channel, Khan Academy and other playlists give the same "not approved by your school" error.

Again, this is behavior that has changed on Google/Youtube's end as our policy and proxy rewrites haven't changed. We had everything working great a few weeks ago but now this.

Sorry, starting to get frustrated with the constant surprise of the day with Youtube For Schools.

Re: Playlists can't be viewed by education users? TheCCPSTube 2/3/12 5:29 AM
Hi,

My problem with reporting it as you suggest is that Youtube For Schools is really a niche product. Where do you suggest I report an issue on that forum alongside all of the generic questions?

If Youtube is serious about Youtube For Schools, I really suggest they give us a specific avenue to report problems directly related to it. I will try as you suggest, but what forum do I ask on?

I was hoping this was the place to do it! :)
Re: Playlists can't be viewed by education users? IctTea_KHS 2/6/12 3:36 AM
Agreed - in fact I was advised that this was the place to report the issue!

This could be such a fantastic product if it could actually be used effectively by schools!
Re: Playlists can't be viewed by education users? Devin R. 2/6/12 9:09 AM
Hi there,

There is a discussion portion of this Support Forum specifically for YouTube for Schools. You can access it here: https://groups.google.com/a/googleproductforums.com/forum/#!categories/google-education/youtube-for-schools

We understand that you don't want your questions to get lost in the shuffle and the above forum is the best place to get them answered. 

Thanks!
Re: Playlists can't be viewed by education users? IctTea_KHS 2/7/12 4:15 AM
Hi Deven,

Unless this thread has been moved your link appears to go to the exact place where this thread has been posted.

As said before this could be a fantastic product if it could actually be used in an accessible way

Thanks!
Re: Playlists can't be viewed by education users? Devin R. 2/7/12 5:31 PM
This issue is being looked into by the YouTube for Schools team and will hopefully be fixed shortly. I will follow up on this thread with a more accurate answer when I know more. 

Thanks for your patience. 
Re: Playlists can't be viewed by education users? IctTea_KHS 2/8/12 7:42 AM
That's great Devin, thanks!
Let us know how things go
Re: Playlists can't be viewed by education users? YouTube EDU Team 2/14/12 8:22 AM
Hi everyone, thanks for bringing this issue to our attention. We have updated our FAQ with a known issues section and mentioned this issue there in the fourth point. Please see this for additional information. Thanks for the continued patience as we work to resolve the issue.   
Re: Playlists can't be viewed by education users? Regphenna 2/14/12 8:57 AM
Hi Arthur, point four doesn't address the problem I raised! Our users cannot view any playlists. We only have four not 20 plus! Is this included in the fix?

Thanks

Re: Playlists can't be viewed by education users? YouTube EDU Team 2/14/12 9:08 AM
HI Regphenna, thanks for clarifying - this may be a local environment issue pertaining to your network filter - which one is your school currently using? From here I would recommend confirming with them that they support YT for Schools functionality. 
Re: Playlists can't be viewed by education users? Regphenna 2/15/12 4:50 AM
I thinbk you may have read the original post incorrectly! We can use youtube education with no problem UNTIL our users try to view our own playlists. At this point they get the error ...
Re: Playlists can't be viewed by education users? IctTea_KHS 2/20/12 3:36 AM
Indeed - the discussed issue here is not listed in your FAQ.
the problem here is not being able to access playlists
Re: Playlists can't be viewed by education users? YouTube EDU Team 2/21/12 11:28 AM
Hi all, to clarify, in order for a video not currently on YouTube EDU to be viewable to your users, it must be added to one of the first playlists of your YouTube Admin account, which configured YouTube for Schools. Thanks!
Re: Playlists can't be viewed by education users? Mr Stanberry 2/21/12 12:41 PM
Please read the posts.  The problem is not accessing the videos in a playlist, the problem is accessing the playlists themselves.  I (the admin account) can create playlists and any video in those playlists can be viewed through YTFS but viewing list of videos is not possible.  For example, if I create a playlist called "Science 8th" and add twenty videos to it, my students can click on the playlist and start playing those videos starting with video #1.  Now say a student wants to view video #18; he clicks the playlist name to view its contents and gets an access denied error.  Therefore, I cannot create any practical way for students to see collections of videos hand-picked by teachers whether they are on YouTube EDU or not.
Re: Playlists can't be viewed by education users? SJNRCS25 2/28/12 6:29 AM
Me too.  I can enter the link for our schools channel, see a listing of  playlists, and play all the videos in the list, but cannot view a listing of the videos within a playlist.  YT needs to add a feature where teachers without YouTube accounts and students can see a listing of  the videos in a school's approved playlist. 
Re: Playlists can't be viewed by education users? IctTea_KHS 3/14/12 4:00 AM
Just pulling this issue up - can it please be addressed?
Re: Playlists can't be viewed by education users? IctTea_KHS 3/14/12 4:38 AM
Just something else to add to this fault - users are able to 'play all' from individual playlist on the channel page but they are still restricted from the individual playlist page
Re: Playlists can't be viewed by education users? Regphenna 3/14/12 5:34 AM
This issue doesn't seem to bother google/youtube at all. It's weird as with this problem youtube for education is a complete waste of time! Do google/youtube actually even read this forum?
Re: Playlists can't be viewed by education users? IctTea_KHS 3/19/12 2:35 AM
Devin / Arthur - Please can you reply to this?
Re: Playlists can't be viewed by education users? YouTube EDU Team 3/21/12 3:16 PM
Thanks for making us aware of the issue and for your patience as we've worked to build up support infrastructure for YouTube EDU. We've gotten this issue to our technical team to investigate and will report back on expected behavior as well as any upcoming fix to expect as soon as they have observed the behavior. Please let us know if you see any change in behavior in the meantime. 
Re: Playlists can't be viewed by education users? IctTea_KHS 3/22/12 7:17 AM
Excellent! Many thanks for picking this up EDU Team
Re: Playlists can't be viewed by education users? IctTea_KHS 3/23/12 2:56 AM
Just wanted to report a change in behaviour as the issue seems to have regressed further! 
Now when students access the schools channel page (http://www.youtube.com/user/kesgravehighschool) they immediately get the 'The content that you are trying to access is not available because it has not been approved by your school. Sorry about that.' error.
Re: Playlists can't be viewed by education users? IctTea_KHS 3/27/12 4:25 AM
Still the same :-(
Re: Playlists can't be viewed by education users? Regphenna 3/27/12 4:56 AM
Yep, I raised this at the end of January, and now it's the end of March.
Two months of no support from google/youtube!

Weird that.
Re: Playlists can't be viewed by education users? IctTea_KHS 3/28/12 2:40 AM
Well - to be fair it does appear that they are looking into it but sadly it seems to be waaayyyy down on the priority list, which is a shame.
Re: Playlists can't be viewed by education users? IctTea_KHS 3/30/12 2:57 AM
Still the same
Re: Playlists can't be viewed by education users? sgall 3/30/12 8:38 AM
"it must be added to one of the first playlists of your YouTube Admin account"

Is this going to be fixed so teachers can add videos to their own playlists and have them available to students?

On http://www.youtube.com/schools it says " teachers and administrators can also create playlists of videos that are viewable only within their school's network."

"Teachers and administratorS" need to be able to add videos within the school's network or YouTube for Schools is pretty much useless.  Will this be added for teacher approved users soon?
Re: Playlists can't be viewed by education users? IGDirks 3/30/12 9:39 AM
We are and have been experiencing the same frustration for a few months now.  I have posted on multiple forums, but no changes to the playlist situation.  I am hoping Google fixes the issue soon, before teachers are turned off to what, could be, an excellent resource.  The clock is definitely ticking.
Re: Playlists can't be viewed by education users? IGDirks 4/16/12 9:22 AM
Has there been any progress made?  Our lists are still being blocked.
Re: Playlists can't be viewed by education users? krusso88 4/19/12 11:43 AM
I am having similar issues in my school.  Using a Cymphonix EX350 filter, but i cannot access my admin user's page or playlists.  Also, some videos on the youtube.com/education home page are blocked...  "This video is unavailable with the Education Filter enabled. To view this video, the site network administrator will need to add it to a playlist." 

Any updates from the Google/YouTube team would be greatly appreciated!
Re: Playlists can't be viewed by education users? Whereswally 5/8/12 1:44 AM
Same issue - it now May and this feature still doesn't work. Sharing a playlist of videos is blocked - whereas the videos themselves are able to be viewed.
Need to update the FAQ with this as a known issue...
 
 
Re: Playlists can't be viewed by education users? ltctech 5/9/12 3:09 AM
I'm also having problems. Why on earth hasn't this been fixed? Theres actually no point in keeping this enabled if our students cant view our playlists.
Re: Playlists can't be viewed by education users? IGDirks 5/9/12 3:56 AM
I agree.  This issue should be a high priority.  Teachers are uploading videos and creating playlists with the students never being able to access them at school. Not all students have broadband access to be able to view off site on their own device without the edu filter.
Re: Playlists can't be viewed by education users? ltctech 5/10/12 8:37 AM
I think this appears to be working. I think that the channel name is case sensitive. When I type it in lower case I get redirected to youtube.com/education?error=1
However if I type it with the capitals in the correct places it works and my test student account can view the channel. I didn't think to test it that way before.
Give it a go and see if it works. If not then perhaps they are actually working on it....
Re: Playlists can't be viewed by education users? alee55 5/22/12 1:36 PM
I've noticed something similar. I get that even on the highlighted videos on the youtube.com/edu home page. I've also noticed that if you click on the playlist you get the not approved message, but if you click on play all then the videos start to play. Definitely some bugs that need to get worked out.
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