Categories: iOS : Reading and Receiving Messages : Fix an issue or problem :

'imap.gmail.com is not responding' error when retrieving mail via IMAP, mobile device, or tablet

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'imap.gmail.com is not responding' error when retrieving mail via IMAP, mobile device, or tablet SonaD 8/10/12 5:17 PM

We are aware of an issue where users are receiving an error that '"imap.gmail.com" is not responding' when using IMAP on their computers, mobile devices, or tablets. We are currently working on resolving this issue.

See Gmail Known Issues: http://support.google.com/mail/bin/static.py?hl=en&page=known_issues.cs (under IMAP)

Not all accounts are affected, so if you have multiple Gmail accounts, you may notice one works fine, while the other returns this error.

In the meantime, you can login to Gmail through your web browser (http://mail.google.com). On your phone or tablet, you can also use your device's browser or if you're on Android or iOS, you can download the Gmail application. I realize it's not the way most of you want to get to your mail, but it will still allow you to get to your mail on both your computer or mobile devices.

Thank you again for your patience as we work on resolving this. We will update this post once I know all users are fixed.

Re: 'imap.gmail.com is not responding' error when retrieving mail via IMAP, mobile device, or tablet SonaD 8/13/12 12:52 PM

Hi everyone,

We know this has been incredibly frustrating and we thank you for your patience. We are pushing out a fix to your account. However, in order to do so, some affected users may be temporarily locked out of their accounts. This is necessary to fix the underlying IMAP connection issue, and we will work to restore your access as swiftly as possible.

Once you are back in your account, your IMAP connection will work again. Thank you again for your patience.

Re: 'imap.gmail.com is not responding' error when retrieving mail via IMAP, mobile device, or tablet SonaD 8/21/12 4:11 PM

Hi everyone,

Thank you again for your patience while we were resolving this issue. We have now fixed the majority of accounts that were experiencing the IMAP connection error.

We will update this post once the remaining accounts are fixed.

Re: 'imap.gmail.com is not responding' error when retrieving mail via IMAP, mobile device, or tablet SonaD 11/5/12 1:17 PM
This has been resolved for the accounts that were affected.