Categories: Reading and Receiving Messages :

Why can't I open my mail? Cursor stays in a line an won't turn to hand.

Showing 1-2 of 2 messages
Why can't I open my mail? Cursor stays in a line an won't turn to hand. tmunn111 10/15/10 8:51 AM
Explain your issue in full detail here:





Please Also Include:
Operating system (e.g. WinXP): 
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):  
Your antivirus software (e.g. Norton 2007):
Any extensions, toolbars or plug-ins:
Re: Why can't I open my mail? Cursor stays in a line an won't turn to hand. wdurham 10/16/10 2:02 AM
Are you in standard view or HTML view?  A number of users of older versions of IE have been switched to Basic HTML.

In Basic HTML mouse behaviour is slightly different from in Standard view - the cursor does not change when you put the mouse pointer over the senders name like it does in standard view.  You have to put your pointer on the SUBJECT - then the pointer changes and the link will work. 

Subject lines are all in blue in Basic HTML view - which is standard web behaviour to show a clickable link.

Do you have the option at the top left to Change to Standard View?

If not you need to update your browser as Dingus has suggested.