|Why can't I open my mail? Cursor stays in a line an won't turn to hand.||tmunn111||10/15/10 8:51 AM|
Explain your issue in full detail here:
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Operating system (e.g. WinXP):
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):
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|Re: Why can't I open my mail? Cursor stays in a line an won't turn to hand.||wdurham||10/16/10 2:02 AM|
Are you in standard view or HTML view? A number of users of older versions of IE have been switched to Basic HTML.
In Basic HTML mouse behaviour is slightly different from in Standard view - the cursor does not change when you put the mouse pointer over the senders name like it does in standard view. You have to put your pointer on the SUBJECT - then the pointer changes and the link will work.
Subject lines are all in blue in Basic HTML view - which is standard web behaviour to show a clickable link.
Do you have the option at the top left to Change to Standard View?
If not you need to update your browser as Dingus has suggested.