Categories: Reading and Receiving Messages :

Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports."

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Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." nedders 9/12/11 4:23 AM
Explain your issue in full detail here:

1. I am not using an old version.. So why do I get it? (At more than one email address).
 
2. I also get the same message on another machine running Win 7 and Ex 9.



Please Also Include:
Operating system (e.g. WinXP): XP
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003): Ex 8 Service Pack 2 
Your antivirus software (e.g. Norton 2007): Bulldog
Any extensions, toolbars or plug-ins: Nothing special.
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." broks 9/12/11 8:06 AM
I can not read my inbox--it is just a small line at the bottom.
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." SCGamecock 9/12/11 8:14 AM
Try this possible solution:  While in Internet Explorer, go to Tools> Compatibility View Settings> and then deselect the option: "Include updated website lists from Microsoft"
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." nedders 9/12/11 9:20 PM
broks - I only get that under Win7, not Win XP. If you find out why, I would like to know too!
 
SGGamecock - Already have that deselected. But don't hold your breath, someone may heve noticed my question and put a fix in - it's gone away for the time being!
 
 
nedders
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." wdurham 9/13/11 8:48 AM
GMail no longer supports Internet Explorer 7, since last month. 

However, the forced compatibility view in both IE8 and IE9 can sometimes confuse GMail into thinking you are using IE7.

So as Compatibility View is worse than useless with GMail, particularly with some versions of IE9, turn it off. 

This works for most people:

1. In IE9 only, first press the Alt key to toggle the main menu bar on.
2. Click Tools and choose Compatibility View Settings
3. Remove google.com from the big text box if it is there (in some versions it may not be.)
4. Uncheck the three checkboxes under the text box - this is very important, or Microsoft will just switch CV back on again next time you start IE.
5. Restart IE.
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." nedders 9/13/11 5:26 PM
wdurham
 
Great - thank you. Worked on IE8. Will try on IE9 as well! (Seems like you don't have to switch off CV Settings for other sites, just Google).
 
(There was a reason for putting Google on CV Settings with IE7, as otherwise pictures in forwarded mail wouldn't appear but maybe that doesn't happen with IE8 or IE9 - will wait and see).
 
nedders
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." wdurham 9/13/11 11:38 PM
Microsoft insists that GMail must be viewed in Compatibility view - it is forced on by default. Microsoft have a list of sites they think need CV, and every time you start up IE, it checks that list, and all sites on it are forced into CV. That's why you have to stop IE checking that list - see item (4) above - to prevent it from just turning CV back on for GMail. 

IE7 doesn't actually have CV - it was introduced with IE8 - so I guess you are referring to having to change settings to enable the viewing of "mixed content"? This problem occurs when you have non-secure content on the same page as secure content - for instance, your email message sent via GMail is secure content, because it comes from a secure https:// site. But if your message contains a picture, especially one that comes from another site somewhere on the web, that picture may be non-secure. So by default, IE will not show you those non-secure images, even if you use the Display Images option when you open the message in GMail. 

This problem persists in IE8 and IE9. To be able to see images embedded in GMail messages, you have to specifically enable the viewing of "mixed content" in Tools/Internet Options/Security/Custom Levels - scroll down to Miscellaneous and check the Enable button next to Display mixed content.  Then you just need to use the GMail Display Images link to see the pictures. 
Re: Receiving this message - CONSTANTLY! "You are using an old version of Internet Explorer that Gmail no longer supports." nedders 9/14/11 12:25 AM
wdurham

Thank you again for this lucid explanation - much appreciated!

nedders