Categories: Report an issue : Contacts and Sync : Google Chrome :

about 20% of my google contacts randomly lost there group labels - is this a known bug?

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about 20% of my google contacts randomly lost there group labels - is this a known bug? Peter Ruchkin 1/13/14 6:42 AM
Noticed in early January 2014.  Would hope this could be addressed quickly.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? wdurham 1/13/14 7:14 AM
Do you access your Google Contacts with any other device?  If so, please say what device you use and does that device sync to any other contact service or account, apart from your Google Contacts? 

If you do not, what browser are you using to access your account? And are you using MacOS, Windows?  Is your account a plain vanilla Gmail account or a Google Apps account?  

Do the apparently missing contacts still exist? Do you still see them in My Contacts? What about in Other Contacts? 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Alex Ander F. 1/13/14 7:42 AM
same problem here!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Alex Ander F. 1/13/14 7:46 AM
access with samsung galaxy sIII, no sync to any other contact service...
windows, using firefox, explorer and chrome, plain vanilla account
contacts still exist, see them in my contacts, only labels are missing...
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Peter Ruchkin 1/13/14 8:28 AM
Good question!  

Yes, Moto X running kitkat and I'm suspicious of kitkat as many other issues since the kitkat upgrade.  Only sync Google contacts but since kitkat have a synching issue with recurring events in google calendar.  

On my PC it's latest Chrome on win 8.1

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? wdurham 1/13/14 8:36 AM
This has been escalated to the Gmail team. 

In the meantime, don't apply any arbitrary filtering or group name removal - just let the system run at defaults, so the team can more easily assess what's going wrong. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Monice Oliphant 1/13/14 9:05 AM
I'm having the same issue.  It was fine this weekend.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Peter Ruchkin 1/13/14 9:06 AM
Super - thanks!

I've been adding contacts back to groups, is that okay or should i wait?

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? wdurham 1/13/14 9:25 AM
Just operate normally for now. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Monice Oliphant 1/13/14 9:28 AM
I've been adding them back too.  I had to get at least some back in their group so I could complete some work tasks.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Peter Ruchkin 1/13/14 7:45 PM
trying but....added a new contact at 530p ET and by 1030 ET it was no longer in the group i added it to.  Feel like i'm chasing my tail..when will this be fixed?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Peter Ruchkin 1/13/14 8:13 PM
just found another that removed itself from it's group...argh!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? wdurham 1/13/14 10:57 PM
The Gmail team have been advised of this, so please visit this main thread for more information - you can also provide troubleshooting details if you wish:



Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? totally_awesome 1/14/14 5:21 AM
Hello,

   I am having the same and/or similiar problem with contacts being removed from the groups that I assigned them to. I have the following devices

1.) Windows 7 Desktop computer (at home and at work)
2.) Droid Razr Phone
3.) Nexus 10 tablet

    If someone wants to try something out to help get his fixed let me know
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 1/14/14 4:53 PM
Thanks everyone very much for reporting this. Our engineers are actively working on diagnosing this and I will let you know as soon as I have any further update. 


Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? doogie69 1/18/14 10:48 AM
Same problem here--for both my wife and I.  We sync with our iPhone 5's, and have been for years without this problem.  Arose sometime between Sunday Jan. 12th and Thursday the 16th.  Running Chrome on my Mini-mac.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 1/21/14 3:12 PM
Hi everyone,

You should know see a restoration of these contacts -- please let me know if you are still experiencing this issue. Thanks again for your patience and information. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mabdelnour55 1/21/14 3:34 PM
My contacts are still missing tags.  Do we have to do anything to "restore"?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Steve4 1/22/14 1:37 AM
I spent 8 hours yesterday (no exaggeration), going through 1,685 contacts to "fix" the disappeared labels, and while doing so I also made add'l changes to the assigned labels.  I'm hoping "your fix" will not overwrite mine!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 1/22/14 4:46 AM
I also have over 1,200 contacts that were assigned to multiple groups.  Almost all of those groups have lost significant numbers of contacts (the contacts still seem to be in "my contacts" though.)

I use gmail via chromebrowser on a pc as well as via 2 iphones and 2 ipads.  I have never noticed any issues with this until recently.  

I see you have posted that the problem is fixed.  What does this mean?  I have already started reorganizing my contacts.  Will they be re-arranged by google again?  Is this problem likely to happen again - contacts falling off of groups?  

Thank you for your reply.  

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Arodon 1/22/14 5:05 AM
I had the same issue yesterday! (Win7, Chrome, Android 4.2)

If you guys have your contacts downloaded as a csv-file recently, you can import all again (don't delete the existing, otherwise all your assigned pics are gone) and then merge all duplicated contacts.

There have been a few to merge manually, but over all it was fixed within 15 minutes (including thinking how to fix).

Don't forget to download a csv-file right when you have finished the fix ;-)

Greetings from Switzerland

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Maryann Medford 1/23/14 9:41 AM
same here!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? moenyo nyo 1/23/14 6:37 PM
god good give
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? AndrewS99999 1/24/14 9:01 AM
Hello! My contacts are still missing tags. When should we see them restored? Thanks!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? hgpayne 1/24/14 9:44 AM
Sadly no, tags are still missing. I have corrected a few but I don't want to have to go through all 800+ contacts to check/fix them all. Some groups would just be lost because I don't remember (e.g., "Christmas Card" - those that send us Christmas Cards")
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Steve4 1/24/14 10:04 AM
fyi, I went through 1,685 contacts and manually repaired the damage, then made an immediate backup.  doing a simple "rollback" not possible, as I recently added a number of new contacts.

not happy, obviously. a waste of almost 8 hrs of my life.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 1/24/14 4:17 PM
Thanks all for following up here. To investigate further please let me know if you'd be willing to confirm your email address as well as provide specific examples of contacts who are still missing. If so I can follow up with you separately so the information is not posted publicly here. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Steve4 1/24/14 4:30 PM
i've already spent 8 solid hours "fixing" all of my 1,685 contacts.  what i want to know, is when you implement your fix, which apparently i've read you supposedly have, how will that impact the changes I made in response to "your" screw up?

i've made a backup, so I'm safe. but am i goin' wake up tomorrow and find out that you applied your "fix" that undo's what i did, so i have to import my backup again?

really not happy.

just be clear what you are, and are not doing re this latest disaster.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? totally_awesome 1/24/14 4:52 PM
Hello,

 I restored my contacts to the state they were one week ago. Have not had a problem since I did that.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Paul M Edwards 1/24/14 6:36 PM
My account was affected and I would be glad to have your engineers inspect it. Apparently, whatever the issue was, it started happening on my account between 12 & 13 days ago.

I used a combination of the Restore & CSV Export/Import to recover.

I access my account using a myriad of devices including:
- Chrome & Chromium on Ubuntu Linux 13.04 Desktop PC
- Chrome on Win7 work laptop
- Samsung Galaxy S3 rooted & running AOKP Android 4.3.1 (syncs contacts w/Google, Facebook & LinkedIn)
- Google/Asus Nexus 7 (2013) stock unrooted running Android KitKat 4.4.2 (syncs contacts w/Google, Facebook & LinkedIn)

Also, I use 2-factor auth on my Google account; not sure if that matters.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Paul M Edwards 1/24/14 6:45 PM
More info:
My Nexus 7 arrived on 12/31/2013 as a late Christmas present to myself. It is the only device I have ever used with my account which runs Android KitKat (in case that is a suspected catalyst).

I only restored my contacts back in time until the issue in the affected group I first noticed the problem in was resolved. The problem may have affected other contacts/groups going back before that time, but I didn't investigate them. I do know precisely which individual contacts in my list were affected if that helps. I did also keep the two CSV exports I used to resolve the issue (then current affected and from 13 days ago seemingly unaffected) and can provide them.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? totally_awesome 1/25/14 7:40 AM
Hello,

    When my groups were hosed up I was frustrated and initially decided to wait until google would fix it. However I decided to restore my contacts because I had to interact with other people and did not know if (or when) when google was going to fix it for me.
  So doing restore worked for me, which is better than assuming google would be able to do it for me. Here are the devices that I use

   Nexus 10 tablet
   Razr Phone
   Windows 7 computer (home and at work)

   If one of the google developers/etc want to contact me and go thru my account to help unravel this problem, please feel free to contact me.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? pastaben 1/25/14 10:14 PM
Same problem. Only some lost their labels. I Manually restored.

google chrome on desktop.
samsung note 2 4.2 standard contact app. Nothing fancy.

Please fix.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Nehring Family 1/28/14 7:22 AM
Same problem with labels on my contacts.  Please fix.

Chrome on desktop

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? AndrewS99999 1/28/14 7:26 AM
Hello Ersher - I am still impacted by this issue. My account is the one I am posting from. You may email me for specific contact details.
Devices:
 - Acer Iconia A500 Android 4.1
 - Galaxy S4 Android 4.3
 - Win7/Chrome
Thanks,
Andrew
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? K Conway 1/28/14 11:18 AM
Still missing all the group tags on many of my contacts. This account is the one in use. Thanks.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? K Conway 1/28/14 11:21 AM
All my contacts that I use on my phone have lost their labels and no longer show. Please help. This is the account in question.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? ejubin 1/28/14 5:42 PM
Same problem here. *Many* of my contacts have lost group tags. As someone else mentioned there seems to be a correlation to contacts with postal addresses.

I'm using an HTC EVO 4G LTE running Android 4.1.1, also Firefox v26.0 on Windows.

Please fix this problem on my account ASAP.  Thanks.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? PAlan 1/28/14 7:21 PM
I had same problem.  I restored to Jan 10 to repair my groups.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 1/30/14 8:52 AM
Thanks for those of you who responded to my request for more specific information. Our team is still investigating and I will let you know as soon as I have more information. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? psalter1 1/30/14 10:14 AM
Would be glad to give you any info you need.  We're running galaxy s3's.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? bpm1950 1/30/14 10:46 AM
Most of my contacts have lost their group labels.  Since I have over 2000 contacts, it would be very cumbersome to manually recreate the lost information.  I'm not sure when this happened, so I don't know whether a restore would help or make things worse by losing recent changes that I've made. I first noticed it a few days ago. Will Google be fixing this?  Should I 'restore' (and how do I do it)? Should I manually go through all of my contacts to fix them myself?  I have used gmail and contacts on a Windows computer, and iPad, an iPhone, and an Motorola Droid Razr. Help and thanks!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? RichF3 2/1/14 5:15 AM
This morning I noticed only 2 people in a group that should contain at least 80. I have over a dozen groups and every one was affected. I'll submit whatever necessary.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? JuniorEbuka 2/2/14 8:04 AM
Same issue here. Seems an earlier comment about it being associated with contacts having postal addresses rings true with me. Could it also be connected to my recently linking to my Microsoft account?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? JuniorEbuka 2/2/14 8:26 AM
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? JuniorEbuka 2/2/14 8:26 AM
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? bpm1950 2/3/14 11:12 AM
Update: Since I didn't see any updates on what to do, and I realized that I could only restore 30 days back, I figured that I'd better go ahead and restore now.  I found that I had to go back to a January 10 restore in order to capture the missing group information. Since I don't think that I had made many changes in the last 24 days, that seemed like the best course of action.  I hope this doesn't happen again!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Vola Tyle 2/3/14 2:55 PM
I would be willing to give my info.  Where do I send it so it is not posting publicly?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Galeron 2/5/14 8:38 AM
Same problem, only syncing to an Android phone with OS version 4.3 (a Samsung Galaxy SIII). Can supply other details if helpful.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Celine Fortin 2/6/14 1:31 PM
I've now had 2 different users lose their group tags in contacts. Restore only brought back a small portion of the groups. Both win 7 os but one is syncing to iphone 5 and the other to Android.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? MEK2 2/8/14 7:38 AM
I just noticed that most of my contacts had been removed from their groups. Based on a lot of trial and error with the Restore Contacts function, it appears to have occurred between 4:24pm and 5:24pm EST on January 12, 2014. I have successfully restored everything back to that 4:24pm time, but it means that every change or addition that I have made over the past four weeks is now completely gone...
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Angel Reyda 2/8/14 11:51 AM
where do I have to go to get updated when this issue has been resolved.  I too experienced the same problem.  I tried to post to existing discussion but ended up starting a new thread.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? ChristineJump 2/10/14 11:39 AM
My contacts went from 1200 to 600 a couple months ago.

Today as I try to call a number I placed just 3 weeks ago it's gone too.
Upon inspection they have dropped again down to 378!


Details:
Happened in both gmail via web and phone.
Using desktop gmail via chrome browser.
Phone - Motorola Maxx - latest model.
OS recenlty updated to 4.4
Build number SU2-3
System Info - Motorola XB Mobile Computing System
System version 19.5.3.obake-maxx_verizon.Verizon.en.US

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Angel Reyda 2/12/14 1:49 PM
Wendy,
Has this issue been resolved?  Am I on my own in rebuilding my groups?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Angel Reyda 2/12/14 1:51 PM
Hi Asha,
Has this problem been resolved?  Am I on my own in rebuilding my groups?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 2/12/14 2:03 PM
Hi Angel and others,

We are still working on resolving this issue -- I'll update this thread as soon as I have more information. For the time being you can try rebuilding the group but we are still working on restoring previous labels from your contact groups. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? wens2012 2/12/14 6:55 PM
This happened to me too. All of the telephone numbers I use on a regular basis were missing from my android phone. Have been trying to figure out how to send them from either Google on my PC or tablet.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Alex Ander F. 2/13/14 12:26 AM
hi ersher, this can not be happening, it now takes over 1 month to solve this. it is really annoying, serious! what is the problem?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? peiman haidari 2/13/14 12:41 AM
iaccess my account via iphoe and ipad as well as my laptop(none Apple) from my office.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? selchow 2/13/14 11:16 AM
I have lost about 80 contacts out of my "NIP" email list. The list was over 220 people, and now it is about 140 people. I tried to restore but it doesn't go back far enough to fix the issue. I access my accounts on a desktop and my Motorola Razr M. I also have a Samsung tablet, but I haven't used it in a couple months.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Tom Paul 2/13/14 11:27 AM
Our company uses Google Apps for Business. We are also having the issue with group labels being removed from contacts.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Amanda in Tucson 2/14/14 7:03 AM
I've already posted my computer information. Woke up this morning to find my account disabled and ALL my contacts gone. PLEASE HELP ASAP. This account is critical to my business activities. Can't afford to be having all these issues.

~Amanda

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Amanda in Tucson 2/14/14 7:07 AM
I've done a restore but am now concerned about the overall reliability of this account.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Andreas J. 2/16/14 10:58 AM
I note that it has now been more than 30 days since the event that somehow removed many group assignments in my account, and so the option to restore contacts from the menu (More/Restore Contacts...) is no longer an option (it only allows to restore to up to 30 days into the past) so we are now at the mercy of Google fixing this internally.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Scott Vye 2/17/14 11:43 AM
same problem;
access with pc and cell phone:
System Update: 19.5.3.en.US Wed 01/15/14 5:38AM
Hardware: RAM 2GB, ROM 16GB, 1280x720 HD
System version: 19.5.3.obakem_verizon.Verizon.en.US
Model number: DROID MINI
System information: Motorola X8 Mobile Computing System
Android version: 4.4
Baseband version: MSM8960PRO_BP_2323.026.100.00R
Kernel version: 3.4.42-gfae57e0, hudsoncm@ilclbld26 #1, Fri Dec 6 14:16:48 CST 2013
Build date: Fri Dec 6 14:02:45 CST 2013
Build number: SU2-3
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Amanda in Tucson 2/18/14 2:09 PM
Is this problem still being worked on? I've posted recently that ALL my contacts were gone and my account disabled. I haven't seen any new posts from the Gmail team indicating the progress/status. I've previously entered all my details (not sure if it was on this thread or another similar one). Is there anything else I can do to provide assistance to help resolve this issue ASAP?

~Amanda

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? LeeLuke 2/19/14 11:10 AM
Hi Ersher/Asha,  

I have this same problem. The problem is: suddenly, many of Google contacts are no longer associated with any groups. Previously, several contacts had been in groups. But now, the groups still exist, but the affected contacts are only in the main "My Contacts" group.

Importantly, right before I discovered this problem yesterday (Feb 18), I had turned on Google's 2-step verification process for the first time. (This is the extra sign-on process that sends a confirmation number to my mobile phone each time I logon to my Google account.)

I hope the following info is useful.

Question: What devices do you access your Google Contacts from?
Answer: From my Mac Air laptop and my Nexus 5 phone.

* * * * *
Question: What browser are you using to access your account?
Answer: Chrome 32.0.1700.107 (on my Mac Air laptop).

* * * * *
Question: Are you using MacOS, Windows?  
Answer: MacOS on my laptop.

* * * * *
Question: Is your account a plain vanilla Gmail account or a Google Apps account?  
Answer: Plain vanilla.

* * * * *
Question: Do the contacts that no longer have groups still exist?
Answer: Yes.

* * * * *
Question: Do you still see the contacts in the "My Contacts" group?
Answer: Yes.

* * * * *
Question: Are the affected contacts in the "Other Contacts" group?
Answer: No.

* * * * *
Question: Is the affected account the same one you're using to post here in the forum?
Answer: Yes.

* * * * *
Question: Will you grant permission for Google to look at your user account info?
Answer: Yes.

* * * * *
Question: Which contacts are dropping out of groups?
Answer: I'll provide this data when you contact me privately.

* * * * *
Question: What are the names of some of the groups?
Answer: I'll provide this data when you contact me privately.

* * * * *
Question: Approximate date and time when you noticed contacts dropped from groups?
Answer: 5pm (NYC time; EST), Feb 18, 2014.

* * * * *
Question: Approximate date when you added contact to group?
Answer: I add contacts to groups nearly every day.

* * * * *
Question: How many contacts do you have?
Answer: 2248 contacts.

* * * * *
Question: How many groups do you have?
Answer: 200+ groups.

Kind regards, Lee.

LeeLuke 2/19/14 11:17 AM <This message has been deleted.>
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 2/19/14 4:36 PM
Thanks everyone for continuing to report this -- we are still working on investigating and the information you've provided has been immensely helpful.

@LeeLuke, this thread is related to users whose contacts disappeared from contact groups in early January so I would create your own thread by clicking the red post a question button so we can diagnose that separately.

Best,
Ersher
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? MEK2 2/19/14 5:24 PM
Ersher- @LeeLuke seems to be having exactly the same trouble as the rest of us: contacts disappearing from groups. I don't know why you think that @LeeLuke's a separate issue. Interestingly, I too enabled two-step verification sometime shortly before my contacts disappeared from their groups. Maybe this isn't a coincidence at all? Maybe other people who have posted on this thread also enabled two-step verification about the time that this happened to them?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? LeeLuke 2/21/14 5:37 AM
Hi @Ersher and @MEK2,

I have good news. My problem has been resolved. The contact groups that were previously deleted from some of my contacts have been restored.

I’m very grateful. Thank you.

Kind regards,
Lee.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Alex Ander F. 2/21/14 6:06 AM
same here... all contacts got their former labels back! thanks a lot!!!

Am Freitag, 21. Februar 2014 14:37:29 UTC+1 schrieb LeeLuke:
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 2/21/14 1:00 PM
Great to hear! The issue should now be resolved -- please let me know if you have been missing contacts from your contacts groups since early January. 
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? getmyharley 2/21/14 1:19 PM
Not fixed for me yet.  Or at least groups have not be restored to contacts that have lost them.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? getmyharley 2/21/14 1:19 PM
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Scott Vye 2/21/14 1:26 PM
Contacts are still missing the groups the used to belong to.  Almost certain that phone numbers and comments have been lost in the process too.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? ChristineJump 2/21/14 1:49 PM
Contacts have not been restored.
Perhaps there are setting that I can now apply to restore them?
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? ejubin 2/22/14 12:07 PM
It *seems* like my missing group tags problem has been resolved... but it's hard to know for sure if all the group tags are back correctly on 1,200+ contacts.  I hope a corrective action has been put in place to prevent Google from corrupting user's data like this in the future.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 2/26/14 2:17 PM
Thanks to all those who confirmed/reported that this is not resolved. For those of you whom this is still not resolved, could you let me know:

1) If you are posting to the forum with affected account
2) An example of which contacts are still missing from specific groups

Best,
Ersher
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Angel Reyda 2/26/14 7:33 PM
Ersher,
It appears my groups' contacts have been restored.

I was one of those that lost them around January.

Thanks for your help.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/7/14 1:30 AM
Ersher,
I posted back in January about this issue.  I proceeded to manually update all of my contacts and groups because I am updating contact information on a weekly basis and cannot merely "restore" to a previous state without losing information.  So after apporox two weeks of work and many, many hours, I got everything back up to how it should be on Feb 8th, 2014.  I have since been adding, changing, deleting contacts on a weekly basis as normal.  
MY PROBLEM: today I notice that my groups have significantly more contacts in them than before!  In other words, contacts were added to groups by some other party, not me.  I assume it was Google attempting to "fix."  I need to get these "fixed" contacts back off.  I can't merely restore my contacts to a previous date as I have made changes since then and I don't remember all of them.  

Thank you for your help.  I am very, very frustrated with this.  

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/7/14 2:10 AM
mstitus,

You should be able to go back 1 day a time so you could get very close to when the addresses were grafted back on.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/7/14 2:40 AM
Yes but then I would lose any changes that I have made to contacts since that date...
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/7/14 3:01 AM
mstitus,

Only those in the following 24 hours but you only make changes once a week so the day after the last changes should be perfect.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/7/14 5:11 AM
I understand what you are saying.  My problem is that I didn't notice that "extra" contacts were added until today.  This may have happened weeks ago, I don't know.  I am regularly changing/adding/deleting contacts.  I previously wrote on a weekly basis - reality is that some weeks I don't change any, other weeks I am changing things every day.  I know I have been making regular changes over the last month.  So I understand how I could keep going back and "restore" my contacts a day at a time to figure out when the extras were added BUT I wouldn't have a good way of knowing which changes that I have made since then would be deleted.  

It seems to me that Google has added these "extra contacts" at some point in the last month.  It seems like they should be able to look at what they did and undo it.  I would appreciate it if that could be done.  It is for this email associated with my chat ID.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/7/14 6:59 AM
mstitus,

You should be able to do this using baby steps. I'm pretty sure you would have noticed fairly quickly they had been added.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/7/14 7:20 AM
So if I do it a day at a time, how do I figure out which contacts were changed by me? Example: if I "restore" to yesterday and notice one of my contact groups numbers changes, how do I know which contact was changed.   Also, I have changed multiple existing contacts emails or phone numbers in the last couple weeks but did not change their groups. How will I see/know what I have previously changed by "restoring" to a previous day?  If I understood how to do this correctly, I would but I don't understand how to do this without losing changes that I want to keep.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/7/14 7:39 AM
mstitus,

The way I would do it would be to save a print screen of each Group as you have them now so you have a record of where you have moved them to. As long as you have that record you should not have too much of a problem sorting them out again.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? ejubin 3/7/14 7:44 AM
When subtle changes have been made, e.g. just a phone number.  And you restore to a previous day it won't necessarily change the group count and now you've lost that phone number change....

The issue is that users shouldn't have to jump through these debug/restore hoops for what is obviously an error on Google's end.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/7/14 8:00 AM
I have around 1,500 contacts. I would prefer not to do print screens and then have too look through all of the contacts for changes.

I have already spent a lot of time rearranging these contacts after the initial google error. It was a mistake by google but I put in all the work to fix it. Now after I have fixed it, they have changed my contacts around again. I would like google to undo whatever change they made to my contacts, please!

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/7/14 8:01 AM
Yes, exactly!
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/7/14 8:52 AM
mstitus,

Were the other addresses that were added to your account some you had previously? Have you emailed these addresses? What devices do you have that access your account? Do you use any social sites?

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/10/14 6:48 AM
It doesn't appear to me that I have "new contacts" but rather that the groups have been rearranged in such a way that many contacts are now in more groups than they should be.  My overall number of contacts seems to be the same as it was before I noticed this issues.  

I haven't emailed many/most/possible all of the addresses that seem to be affected.  

We use a pc-google chrome browser, two ipads, and two iphones to access our email.  

We use social sites.

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/12/14 12:35 AM
How do I know if something is being done about this (by google)?  
Thank you.
Mstitus
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/12/14 6:16 AM
mstitus,

I have just discussed this with another TC and it appears that Google did fix the problem but due to you not waiting for the fix but recreating the Groups you have now got the duplications. You can either work through doing a clean up or try merging.

See https://support.google.com/mail/answer/165334?hl=en

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/12/14 10:25 AM
C Man,
Thanks for your reply.
Can't google undo their "fix" rather than me go through hours of the same work I did last month?  Based on your post, it would seem that this is my fault for not waiting for the "fix."  When Erscher (google employee) posted that the problem had been fixed and some other users posted that their accounts were fixed, mine were still the same. I also previously posted that I was working on fixing it myself and asked if a google "fix" would change what I had been doing. I never got a reply so I repaired all my contacts manually. Now I need to do it again, really?
Is google unable to undo their "fix" for me?
Thanks.
Mstitus
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/12/14 12:24 PM
mstitus,

I took a quick survey of all those who had been affected.  99% said if Google acceded to your request and they were unfixed your life would not be worth living. I think it would be safer for you if Google don't roll back the fix.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/12/14 1:17 PM
C Man,
This is really frustrating on my end. I appreciate you taking time to try and work through it. Are you saying that if gmail rolls back the "fix" to my account, it is going to mess up my contacts even more?
Mstitus
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/12/14 2:32 PM
mstitus,

It might not mess up yours, although it probably would, but it would have to be unfixed for everybody else which they would never forgive you for.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? mstitus 3/14/14 12:02 AM
C man

Got it. Thanks for talking it through with me.
Mstitus

Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? The C Man ((mobile laureate)elder advisor) 3/14/14 3:36 AM
Mstitus,

Wasn't a problem and I feel I've made another friend by being able to help.
Re: about 20% of my google contacts randomly lost there group labels - is this a known bug? Ersher 3/25/14 6:59 PM
The issue with contacts disappearing from contacts groups has now been resolved and former contact groups should now be restored for all users. Our team has thoroughly investigated and besides restoring these contacts, have also implemented new learnings to help avoid future instances like these. I will be closing this thread so that new users experiencing this issue can report this by clicking the red post a question button and we can troubleshoot more quickly. Thanks!
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