Categories: Report an issue : Contacts and Sync : Google Chrome :

Contacts are disappearing from contact groups.

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Contacts are disappearing from contact groups. Shreeesha 1/12/14 3:33 PM
Contacts are disappearing from contact groups. This is not the 1st time its happened. Restoring it to an older state is really very crude as I need to remember all the new contacts I've added. and then re-add their details.
Re: Contacts are disappearing from contact groups. Tony Nastri 1/13/14 9:09 AM
I am having the same issue. It just started happening yesterday to me for the first time.
Re: Contacts are disappearing from contact groups. wdurham 1/13/14 10:17 AM
Do you access your Google Contacts with any other device?  If so, please say what device you use and does that device sync to any other contact service or account, apart from your Google Contacts? 

Which Android OS are you using?  ICS/Jellybean/KitKat? Or earlier? 

If you do not, what browser are you using to access your account? And are you using MacOS, Windows?  Is your account a plain vanilla Gmail account or a Google Apps account?  

Do the apparently missing contacts still exist? Do you still see them in My Contacts? What about in Other Contacts? 

The Gmail team have been advised of this, so once you've provided your troubleshooting info, please keep your eyes on this main thread for more information:


Re: Contacts are disappearing from contact groups. Tony Nastri 1/14/14 7:29 PM
I access my Google Contacts from my desktop Window 8.1 PC on a regular basis. I use the Google Chrome Browser. I have a Google Apps account.

I occasionally search my Google Contacts on my Samsung Galaxy 4 (Android Version 4.3)

The apparently missing contacts still exist. I can see them in My Contacts.

Re: Contacts are disappearing from contact groups. wdurham 1/14/14 11:17 PM
The Gmail team are currently investigating this issue. 

Please add your troubleshooting data to this main thread and then watch it for further information: 
Re: Contacts are disappearing from contact groups. hgpayne 1/23/14 6:15 PM
I am having the same issue. My contacts are there, but many have lost all their group associations. I access my contacts from multiple devices, and also update them regularly from multiple devices: Nexus 5 running stock Android 4.4.2, Xoom Tablet (4.2?), Nexus 7 2012 (4.4?), Windows 8.1 Tablet, iPad Air (iOS 7), iPod Touch (iOS 7) Windows 8.1 computer using Chrome browser.

I have an earlier csv export of the contacts, but this may contain outdated info. All I really want to do is import it and only use the found groups and names to associate with the proper record to update. Sure, I could write an app for that I guess, but I'm hoping I don't have to code my own solution.

Re: Contacts are disappearing from contact groups. wdurham 1/24/14 12:05 AM
According to our Community Manager, this issue has now been fixed, and your Groups should have been restored:


If that isn't the case, please add a post to that thread to report the continuing error.