Categories: Report an issue : Contacts and Sync : Google Chrome :

many of my contacts lost their group designation

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many of my contacts lost their group designation David's Refuge 1/13/14 11:05 AM
We run a nonprofit and use groups to designate board of directors, past guests, etc...  Today when we opened our gmail contacts the groups were no longer populated by the contacts we had selected.  Thankfully the contacts are there.  Do you know what could have happened and what we can do to correct this so it doesn't happen again.  It is going to take a great deal of work to redo our contacts.
Re: many of my contacts lost their group designation Somnath. 1/15/14 12:53 AM
Hello David, 

This has been a recent incident and Google is already aware of it. You can refer to this thread for more information on this issue.  If you want to participate, please enclose the necessary permission and information.

Also, if you haven't previously, ensure you have a backup of all contacts in a CSV file as a precaution even though the contacts are only removed from the Group and not deleted themselves.

With my best wishes,