Categories: Computer email program (please specify: Apple Mail, Outlook, Thunderbird, etc) :

Username or password for "imap.gmail.com" is incorrect

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Username or password for "imap.gmail.com" is incorrect Chic1997 5/29/10 8:16 PM
Explain your issue in full detail here:
I got a new gmail account and when I try to add it to my list of email addresses on my iPod touch it says, username or password for "imap.gmail.com" is incorrect. It only happens when I try and add it to the list. I can get my email on safari on my iPod and on the regular computer with no problem but for some reson it is not working. Please help!!!!! It is very frusterating.
Please Also Include:
Operating system (e.g. WinXP): Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):  Your antivirus software (e.g. Norton 2007):Any extensions, toolbars or plug-ins:
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 5/30/10 9:17 AM
Verify that you are using full email address for login address, not username only.

If no joy, run Captcha in iPod to unlock
Re: Username or password for "imap.gmail.com" is incorrect barbbiggs 6/4/10 7:44 AM
I'm having the same problem and I am putting in my full email address
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 6/4/10 8:08 AM
barbbiggs, did you run the captcha that I posted above?
Re: Username or password for "imap.gmail.com" is incorrect bc.netcetera 7/4/10 2:08 PM
Thanks wár17 §.  Unlocking the Captcha using the above URL totally resolved this issue for me.  I had to use my desktop computer, however.  When I tried using Safari on my iPod Touch I could fill out the form, but the "unlock" didn't work for some reason. 
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 7/4/10 2:37 PM
You have to run the captcha on the iPod touch.
Re: Username or password for "imap.gmail.com" is incorrect krakon 8/8/10 11:56 AM
War you roc. Real pain adding second gmail account which worked intermittently but since running captcha all good
Re: Username or password for "imap.gmail.com" is incorrect Hardev Saini 9/10/10 7:46 PM
i had this problem on the iphone as well. I don't know why because i've been using gmail on the iphone for over 2 years and i don't understand why this problem suddenly comes up.
i resolved this problem thanks to war17.
the Captcha link worked
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 9/10/10 7:52 PM
Hardey, glad you got iPhone problem resolved. Captcha unlocks your phone when you exceeded a Gmail limit, usually checking mail too often or downloading too many mail at once.
Re: Username or password for "imap.gmail.com" is incorrect sm23 9/10/10 9:02 PM
I had the same issue with my iPhone today after using the gmail on it for I don't know how long. I used the solution above and it worked for me - but in my computer's browser, not the iPhone. So thanks for posting!
Re: Username or password for "imap.gmail.com" is incorrect futuregirl 9/10/10 11:53 PM
This one had me pulling my hair out for 2 days! You've made my day. Thanx
Re: Username or password for "imap.gmail.com" is incorrect KM323 9/13/10 6:59 PM
I'm having this problem on my iPad and laptop.  Unlocking Captcha hasn't helped.  Any other suggestions?  Thanks.
Re: Username or password for "imap.gmail.com" is incorrect cannatella76 9/16/10 11:27 AM
Thanks wár17 §...did it from my desktop in IE8 and now my Gmail works perfectly again in my iPhone.
Re: Username or password for "imap.gmail.com" is incorrect cooprwpi 9/16/10 1:25 PM
Captcha unlock has not resolved this issue for me.
Re: Username or password for "imap.gmail.com" is incorrect cannatella76 9/17/10 7:19 AM
Ok...I have to recant my post from yesterday...it stopped working later on that night and I guess it's due to my iPhone fetching too many times.  Going to have to switch to my Ymail I guess because I don't want to have to unlock Captcha multiple times a day!  Thanks for the help anyway wár17 §...sorry Google, I was really starting to like my Gmail account over my Cox.net account.
Re: Username or password for "imap.gmail.com" is incorrect cooprwpi 9/17/10 8:45 AM
Sam problem on iPhone and Mac Mail - Captcha unlock doesn't help. Any ideas?
Re: Username or password for "imap.gmail.com" is incorrect Chadwick Hung 9/17/10 10:31 AM
I solved my problem by removing the imap setup in Mac, then all iOS devices work again.
Re: Username or password for "imap.gmail.com" is incorrect MarmiteCyclist 10/9/10 2:13 AM
Thank you, solved the problem straight away (should have come here first instead of spending frustrating time reading Apple help or assuming it was my error!).
Re: Username or password for "imap.gmail.com" is incorrect muliadijeo 10/9/10 3:54 AM
This is how I solved my issue:

1. Using your browser, login to your google app email web / gmail
2. Go to Settings -> Accounts
3. Click on Google Account Settings
4. Make sure the "Multiple Sign-In" is turn ON (mine suddenly was turned off during one of the mail upgrade).  If it is OFF, just click edit and turn it ON.

Hope that solves your problem.
Re: Username or password for "imap.gmail.com" is incorrect SpaceMonkey23 10/9/10 3:23 PM
@muliadijeo Thanks - that seems to have helped for now. It might stop working again in the future, though (have had it work then break again in the past).
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 10/9/10 3:36 PM
muliadijeo and SpaceMonkey23, do both of you have Multiple accounts? Did you have it ON, and something turned it OFF?  What operating system and version of browser are you using?
Re: Username or password for "imap.gmail.com" is incorrect joe.shahrimi 10/13/10 7:33 PM
the Captcha worked. GREAT !
Re: Username or password for "imap.gmail.com" is incorrect heldy13 10/28/10 8:01 AM
Hi guys, I am using iMac and iPad, and suddenly it didnt work and gave me this error "Logging in to the Gmail IMAP server “imap.gmail.com” failed. Make sure the user name and password you entered are correct, then click Continue. If the information isn’t correct, you cannot receive messages." over and over again... I did unlock captcha, tried changing my password, nothing works.. please help! Thanks...
Re: Username or password for "imap.gmail.com" is incorrect heldy13 10/28/10 8:04 AM
also, when I continue adding my account, when I turned it on, the error says "The server returned the error: Account exceeded bandwidth limits. (Failure)" what else can I do??? :(
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 10/28/10 12:47 PM
heddy, are you using Google Apps account?  If you are, did you use the Google Apps captcha unlock?

If you can, hide the All Mail folder.  Gmail has a known issue with downloading large amount of mail via IIMAP.
Re: Username or password for "imap.gmail.com" is incorrect danirules 11/8/10 4:11 PM
im also having same issue.  can't figure it out. tried the captcha thing on ipod and computer nothing changed. 

cant find where to do this on ipod
1. Using your browser, login to your google app email web / gmail
2. Go to Settings -> Accounts
3. Click on Google Account Settings
4. Make sure the "Multiple Sign-In" is turn ON (mine suddenly was turned off during one of the mail upgrade).  If it is OFF, just click edit and turn it ON.

any other suggestions?

Re: Username or password for "imap.gmail.com" is incorrect TerenceReis 1/5/11 5:38 PM
So I finally found a way out of this problem...

My problem is just the same, and I tried the CaptchaUnlock to not much success. And then it "spread" to Mail.app as well (not only iPad/iPhone).

Looks like it's a known bug where accounts are locked out for exceeding IMAP bandwidth limits when using Apple Mail under Snow Leopard. 

I searched a little further, now aiming at Mail.app and here's the workaround I found:

- On Gmail, go to Settings/Labs and enable advanced IMAP controls
- Go to IMAP settings and confirm the options there (auto-expunge should be on)
- Go to Settings/Labels and reduce the number of folders you sync

And if you're also having problems with the Mail.app:

- Set Mail.app to do not sync attachments (in case you're having trouble with Mail.app as well). This is under Account/Advanced (option All Messages but omit attachments)
- Close your email client when you are not using it.

This has worked for me - although not immediately. I needed to delete the Gmail account from iPad and added it again. After that it started working again. :-)

It seems that some people also had an issue with the "Recovered Items" Inbox for the Gmail account -- which could be taking up a lot of space. Looks like deleting the "Recovered Items" inbox was also needed in some cases. Not in mine, though.

Hope it helps.
Re: Username or password for "imap.gmail.com" is incorrect Dodsworg 1/7/11 1:40 PM
Just want to say that War17's answer to my 'gmail password not being accepted' has also made my day. Thanks and much appreciated whoever you are
Re: Username or password for "imap.gmail.com" is incorrect JGipson 1/20/11 12:17 PM
My iPhone 4 stopped getting gmail messages two days ago.  I have tried literally everything listed above..  including deleting my account.  Now I can't even add the account back into Mail.  I get the same, CANNOT GET MAIL error.
I have been using Gmail on my 3 generations of iPhones over the last 3 years and this is the first issue I have seen.  And its a doosey..


UGHHHH
Re: Username or password for "imap.gmail.com" is incorrect laoreynolds 2/4/11 11:56 AM
I've had this issue with my iPhone for several years. The gmail accounts work fine, then one day I get the error message "username and password" are wrong. It just happened again today. I've deleted the account, run Captcha, re-added the account, and still getting the same error message. My other gmail accounts are functioning fine on my iPhone, so I have no clue why this happening to this one particular account.  Google voice on this Gmail account is working fine on my iPhone as well.  

Any new suggestions??
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 2/4/11 12:18 PM
 
Make sure to run captcha on the device that you are having trouble. Run Captcha to unlock
 
or
Google Apps Captcha
 

My client is not accepting my username and password
 
Re: Username or password for "imap.gmail.com" is incorrect hadassah.heeralall 2/10/11 3:41 PM
Okay, so the "unlocking captcha" thing worked for me, but why was this happening? Does it mean that Im going to have to do this all the time?
Re: Username or password for "imap.gmail.com" is incorrect wár17 § 2/10/11 4:23 PM
hadassah, your account is locked because you exceeded a Google limit. Since I do not see you describe your problem, the cause may be that you check your account too often or with too many devices at same time. Or that you are using IMAP and one of the folders is loading large numbers of emails over and over again.  If you can hide that folder in your email client or in your Gmail webmail settings > Labels.
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