Categories: Composing and Sending Messages :

Cannot Attach Files to My Gmail

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Cannot Attach Files to My Gmail edmontonoilers 11/1/11 1:03 PM
Explain your issue in full detail here:

I use chrome on Windows 7.  My gmail messages will not allow me to attach files while in Chrome.  It is not a problem in Explorer (but I hate explorer).  I tried deleting all cashe and cookies but that did nothing.  My Flash is also up to date.  I also tried to drag the files in but that did not work either.  All that happens is nothing when I press the Attach File button.



Please Also Include:
Operating system (e.g. Win7): 
Program and version you use to access Gmail (Chrome):  
Your antivirus software ():
Any extensions, toolbars or plug-ins:
Re: Cannot Attach Files to My Gmail fergie197 11/1/11 1:39 PM
There is a black box where the paper clip and word 'attach' or attachment should be on my email.
Therefore I cannot attach invoices for example.
Please correct ASAP for me
thank you
Linda Ferguson
Re: Cannot Attach Files to My Gmail Lindz473 11/1/11 2:59 PM
I am also having this issue with Chrome. Sometimes the "attach a file" doesn't work so I have been exiting and restarting gmail several times until it works, and "attach another file" has been never working, so I have to send multiple emails. Is there anything that can be done? It seems to be a mission to just get another browser- I had trouble enough getting Chrome finally downloaded (internet explorer had many issues). Have not been able to get Firefox or Safari. 
Re: Cannot Attach Files to My Gmail edmontonoilers 11/1/11 10:06 PM
The black box showed up for me at one point too.  Does Google ever reply to posts like this?  Will they get a solution for us or are we supposed to solve this problem on our own?

I find it interesting that Gmail doesn't work on Chrome - it's own browser but works for Explorer. Doesn't make sense.

Any answers out there?  I use Gmail daily and attach files daily.
Re: Cannot Attach Files to My Gmail wdurham 11/1/11 10:19 PM
I'd suggest you all make sure you are using the latest version of Chrome. The issue is the Flash player, and Chrome keeps its Flash player updated itself. 

For other browsers,

1. Update the Flash Player add-on - visit this test page to check and download: http://www.adobe.com/shockwave/welcome/
OR
2. Turn off Advanced Attachment features in Mail Settings/General and use Basic Features which don't require Flash.

Most users report that you can click on the black bar and mostly it will still work - it's just the display of the link that is messed up.

Re: Cannot Attach Files to My Gmail anon7891 11/8/11 6:13 PM
I don't even have a black bar.  Mine looks just like it's supposed to, but no window pops up to allow me to attach anything.  It is definitely not a Flash problem, at least for me.
Re: Cannot Attach Files to My Gmail wdurham 11/8/11 11:23 PM
Which browser do you use, anon7891?  

When you click that link, your browser should call up the Windows system file selector dialog - so there's a hiccup there somewhere.  Or - as is happening in some browsers - has the file selector been sent to the back? Does it show up if you minimise your browser window? 
Re: Cannot Attach Files to My Gmail cheryl13 11/15/11 7:35 PM
My shockwave crashes continually since the update to Chrome 15, it's a 50/50 chance of working.  If you get a message that shockwave crashed, the attach doc link becomes unavailable (black box).  If you do have the latest version of shockwave, just manually refresh your page, and the link should reappear.
Re: Cannot Attach Files to My Gmail Rene D. 11/19/11 10:22 PM
Same problem here. Latest version of Chromium 17.0.930.0 (Developer Build 108778 Windows).  I had to install Flash explicitly as I also have to use FF sometimes. Perhaps that messes it up.

Re: Cannot Attach Files to My Gmail skimi_br 11/29/11 3:31 PM
I had this problem here too. Just restarted the browser, everything is fine. I kept the browser open for several week, this might be the problem.
Re: Cannot Attach Files to My Gmail Arphonso 1/18/12 5:17 AM
I had the same too. Mine looks like a black box showing a little man figure inside in white, and it moves along when I scroll the window up and down, eventually covering the attachments option.
Could it be a Virus? a Gmail bug? what else?
Re: Cannot Attach Files to My Gmail cheryl13 1/18/12 5:43 AM
We are now up to Chrome 16.0.912.75 m and this is still an issue.  Several times a day Shockwave crashes.  I love Chrome, but this is getting pretty irritating.  I use a timer to track my time for work, and if I have to refresh the page to get shockwave working again, it resets my timer.  

Using Win 7 - Chrome - this does not happen on any other browser.  I also have to use IE, FF & Safari for testing, and none of them have this issue..they have their own issues :).
Security is McAfee
I do have the following labs enabled:  
Google Calendar gadget
Google Docs gadget
Google Maps previews in mail (only the last month)
Green Robot! (only the last month)
Inserting images (only the last month)
Sender Time Zone (only the last month)
Title Tweaks (only the last month)
Undo Send (only the last month)
Unread message icon (only the last month)
Re: Cannot Attach Files to My Gmail wdurham 1/18/12 1:30 PM
If all else fails, go to Settings/General - scroll all the way to the end and choose Basic attachment settings. 

That removes the need for a working Flash plug-in. 
Re: Cannot Attach Files to My Gmail krupion 3/3/12 6:40 AM
This issue is now with Windows 8 as well. Only reverting to Basic solves it temporarily. MUST be an issue with Windows.
Re: Cannot Attach Files to My Gmail rickytobin 3/29/12 1:43 PM
i too have had this issue, not sure why but i find it much easier since the attach file option stopped working to... drag and drop the item i want to attach onto the email. this works perfectly and is more efficient than browsing through directories looking for the file.
Re: Cannot Attach Files to My Gmail alexbacker 3/29/12 10:09 PM
This bug is present in Chrome for Mac OS X 10.7.3 too so it's not just Windows. Google, will you fix this? Gmail not compatible with Chrome? Give us a break!
Re: Cannot Attach Files to My Gmail SarRawr 3/30/12 2:23 PM
This worked for me. Thank you.
Re: Cannot Attach Files to My Gmail blcnyc 4/5/12 3:46 PM
This is happening to me as well, working on a mac with safari.  It actually first happened about a week ago, but just saving the draft email and then opening it from the draft folder resolved the issue - no such luck this time.  I tried closing the window and re-logging in but that hasn't worked.  Also - maybe it's a safari limitation?? - but I'm unable to drag and drop an attachment.

Ironically the paperclip alongside the 'attach a file' link is there and works on this page, but from my email the paperclip doesn't show and nothing happens when I click the link.

Re: Cannot Attach Files to My Gmail wdurham 4/6/12 2:13 AM
There have been recent changes in the attachment feature - all of which depend on using the latest version of your browser. So update your browsers to the latest versions. The exception is IE8 which still uses Flash. 

With Safari, there are glitches in the newly updated version in other areas of GMail - this may be another side-effect of that, so run Safari in 64-bit mode and see if things improve.

If the link continues not to work, try drag-and-drop in an updated browser - drag your file straight at the link and drop it when you see the attachment panel come up.  
Re: Cannot Attach Files to My Gmail ReallyReel 5/3/12 11:00 AM
MEEE TOOOOO.. Whats the deal..Lets pretend we r better..
Re: Cannot Attach Files to My Gmail ravindrar 5/5/12 8:39 PM
Simple I re-installed the Chrome and it is worked
Re: Cannot Attach Files to My Gmail Gudise 6/11/12 8:01 AM
Thank you so much
my problem is solved
Re: Cannot Attach Files to My Gmail Gudise 6/11/12 8:02 AM
You are excellent
Re: Cannot Attach Files to My Gmail wrsalcedo 6/27/12 8:19 PM
Have the same problem, but IT'S A RECENT PHONOMENON! Before 4-5 months ago, there was no problem. Did something happen just recently?
Re: Cannot Attach Files to My Gmail YetsOnWork 7/22/12 5:17 AM
Gmail Attachment Not Workin on Chrome-Windows xp
Anti Virus Avira
Worked on Internet Explorer 7....
Re: Cannot Attach Files to My Gmail YetsOnWork 7/22/12 5:18 AM
Gmail Attachment Not Workin on Chrome-Windows xp
Anti Virus Avira
Worked on Internet Explorer 7....
No Extensions or plugin just normal day stuff... not working since last 7 days
Re: Cannot Attach Files to My Gmail Nina Rochette 10/15/12 6:35 PM
You are probably going to laugh, but this is what works for me.  I switch to plain text, then keep slowly clicking on Attach a File over and over again.  It usually brings up the pop up dialogue box after about 5 to 7 clicks.  But I am running Safari on Mac OSX Leopard.  It doesn't always work, but I would say it works about 75% of the time.  When it doesn't, I just close & restart my browser.  Stupid fix for a stupid email client.

Re: Cannot Attach Files to My Gmail rajani sodera 12/13/12 12:47 AM
old format is working fine but new system not working
Re: Cannot Attach Files to My Gmail K. Ravi Kumar 1/13/13 9:16 PM

Any other option to attach file like previous one, except drop down.

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