Categories: Account Access and Safety :

My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help.

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My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. acarroll 6/11/10 11:30 AM
Explain your issue in full detail here:

Out of the blue, all of a sudden my emails won't load. I click on an email and it says "loading..." but never loads. I've rebooted and nothing seems to work. My Yahoo email account works fine. Gmail is just the problem. Help!



Please Also Include:
Operating system (e.g. WinXP): 
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):  
Your antivirus software (e.g. Norton 2007):
Any extensions, toolbars or plug-ins:
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. gretabarber 6/24/10 6:54 AM
I am having the same problem it is very frustrating, I have tried to remove igoogle too asI thought it may be somehow interferring with my gmail account and cant remove that either.
 
I am using Vista, anti virus - avast, Firefox and not sure of plugins
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. gretabarber 6/24/10 6:55 AM
please help me if you can
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. catswain 6/24/10 7:16 AM
I am having the same problem.  Have either of you been able to resolve the problem?  Mine has been going on for 2 1/2 days now.  What is causing this?  I'm having the problem with all the google sites:  gmail, calendar, docs, Picasa...

Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. pgrandey 6/24/10 7:30 AM
my wife is having the same problem.  she can sign into gmail but cannot open any emails as it continues to be "loading." She can access everything from her phone, but would appreciate being able to use the service as it was intended. Any assistance would be greatly appreciated.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. susana.wijoyo 6/24/10 8:20 AM
I'm having the same problem. What's wrong with gmail??? It's been a week i couldn't load my email, nor check contact list. It's bad, because gmail is my primary email i use for work. i can signing in, but everytime i want to load my email, it says "loading" but the email never appeared...Whoaaa...i really need my gmail works normally. I can read email from my phone, but can't load attachment file. Please anyone give me help.. thanx
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. bryce3000 6/24/10 9:36 AM
Same problem
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. hernanhernan 6/24/10 10:56 AM
Gmail has been erratically very slow during  the last couple of weeks or so. Whats up google techies ??
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. gretabarber 6/26/10 6:08 AM
I have had this problem for over a week and can only read my emails in igoogle, but it is very annoying coz you cant use all the functions through igoogle.  I thought that possibly igoogle couldbe corrupting it and have tried to remove igoogle from my pc but cant seem to find out how to do that!
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. bkc56 6/26/10 9:23 PM
Some people have reported that deleting the browser cookies can fix the "loading..." problem.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. smbdnb 6/27/10 4:59 PM
We began having this problem today, but only on one computer with Vista.  I can go into settings, then exit and it will allow me to read mail.  If I exit gmail and come back in I have to repeat the process.  It won't allow a reply, it just displays "rich text editor blocked". I have cleared out everything in the internet functions and the problem just persist.  We use AVG 9.0 for security and it updates daily.  Anyone having problems beginning today?
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. calico6cats 6/27/10 5:23 PM
MAC OS 10.5.8  I haven't received any email (nor spam) since  5:31 PM EDT Friday 6/25/10. I can send out, but nothing is incoming. My guru says this may be due to that my gmail address is my domain address (problem at Google with "business" accounts?) If this isn't fixed by start of business Monday 6/28 AM, Google is in BIG TROUBLE.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. bkc56 6/27/10 5:35 PM
My guru says this may be due to that my gmail address is my domain address...

Does this mean you have a Google Apps account?  What's the domain name?
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. vvdatuna1 6/28/10 7:10 AM
no any answer help me here
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. vvdatuna1 6/28/10 7:14 AM
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. jeffr1j 6/28/10 7:28 AM
I'm having the same problem in Chrome (Windows 7) but it works in Firefox. Since Chrome is my browser of choice, this is a pain. I'm glad to see I'm not alone but it would be nice to fix it.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. lookingforadvice 6/28/10 11:21 AM
Same problem as above; today 6/28/2010 I suddenly can't access my new inbox messages; it opens normally to the usual gmail window and appears to be functioning, but it is frozen in terms of opening and reading any emails as well as doing anything else. Can's access my folders either. Everything dead.I did send and receive several emails earlier today, than WHAM all of a sudden nothing works.Have restarted computer multiple times.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. bron.currie 6/28/10 11:45 AM
Me too.  Started this morning on just one account and one machine, running Vista Business SP1, Firefox 3.0.3 and McAfees, with firewall and real-time scanning on.  At that stage I could still get into emails on the Mac and on the pc running Vista Home Premium SP1.
Now it doesn't work on the Mac either! (Mac OS X 10.4.11 and Firefox 3.6.6).  I have quickly created a new account and exported my contacts from my old one while I could, using the Vista Home Premium machine.  But I have masses of vital info in my folders - can't face the thought of losing all that.
I suspected I might have caused a corruption by downloading and then deleting a whole lot of v. large photos last night.  But if so many others are having the same problem...
Help!!!!
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. drhubsky 6/28/10 12:24 PM
I have the same problem. Gmail is very very slow, won't open mail, won't send mail. Very frustrating as this is my primary private email account.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. bkc56 6/28/10 7:16 PM
People are posting different problems here, but others have posted that clearing the browser cookies and cache fixes some delay problems.  You should each start with that.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. ptowndude 7/2/10 5:16 PM
I have the exact same problem. I've tried WinXP, Vista 32-bit, Windows 7 64-bit, Mac OSX, and Solaris. Browsers I've tried are Firefox, Chrome, Internet Explorer, and Safari. I've tried all combination's of browsers and operating systems on various platforms and systems. The problem is the same on all of them.

I let my son try as well and his gmail account works fine on all OS platfroms and browsers. Therefore, I have to conclude that it is related to my account, and likely many other user accounts, which is likely on a different server managed by Google than my son's account. It would be nice if Google could provide some information on this outage as I would guess that it is a rather large scale server outage affecting many users. It would be nice to know what to expect from Google on this outage in terms of expected resolution. I have some important information in my account e-mails that I can no longer access. I am an IT manager in a large Silicon Valley tech firm so I know outages do occur, and the gmail service is usually reliable, but it is important to be at least somewhat transparent with users when outages occur. Google needs to understand this. Thanks.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. kfalconer 7/2/10 5:24 PM
Hi,  I cleared my cache and my cookies and still, when I click on compose, the word 'loading..." comes up and the page hangs.  I can't send emails.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. asynth 7/2/10 6:36 PM
I was able to get to my mail using the basic html view:

https://mail.google.com/mail/h

looks ugly, but at least it is working for me.




Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. cj07cj 7/3/10 5:34 AM
I am having same loading problem.  Went to  https://mail.google.com/mail/h  as previous post suggests and THIS WORKS.  I can access everything again.  Thanks, asynth!
C'mon Google--help folks out on this.  We shouldn't have to solve it ourselves.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. roz.hamman 7/3/10 6:50 AM
having the same problem. the basic HTML viewer works but this is not a long term solution.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. mattrosenthal 7/5/10 5:33 PM
My Wife has the same problem.  
Windows XP
Firefox 3.5.10 and also on firefox 3.6

I can use gmail fine on her computer or my computer.  She is able to log into gmail but when she tries to click on an email it just hangs and says "loading" in yellow across the top of the screen.  She is able to use gmail fine on my computer.  
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. bkc56 7/5/10 6:05 PM
Many others have reported similar problems but there seem to be multiple causes.

For some clearing the browser's cookies and cache and restarting fixes it.  Others have success switching to a different browser.

I've also seen one person report success by disabling Buzz in their account.

If that doesn't work, try switching to Basic HTML (below the Inbox) Version as a temporary fix.  Some people have success using one or the other of the following URLs to sign-in to the Basic version (it seems sometimes the links to switch versions don't appear):
https://mail.google.com/mail/h
https://mail.google.com/mail/?ui=1#
When I tested it, I had to open a different browser (like Chrome) to get the links to actually enable the Basic Version.

Using the Basic Version isn't a fix, but as a workaround it lets people read their e-mail while we wait for Google to fix the root-cause.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. pmbt1140 2/19/11 10:41 AM
JUST ONE OF MY E-MAILS WILL NOT LOAD EVERYDAY FOR THE LAST 3 DAYS. WHAT CAN I DO? IF I PUT IT IN SAVE DRAFT AFTER I PUSH FORWARD THEN I CAN SEND IT BUT IT STILL SAYS LOADING ON THE TOP AND I CANNOT ACCESS THE EMOTICONS TO USE. I CAN OPEN THEM BUT THEY WILL NOT BE USED.
Re: My email won't load. I click on an email and it says "Loading..." but it never loads. Rebooting does not help. tuytamnt 2/19/11 11:22 AM
Hi all. Thx for the discussion. I have same problem when I try to fwd email. It has been 2 days. Switching to basic mode does help, but you're right, it looks pretty plain. Does anyone know how to report this problem to Google ppl ? Thx.
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