Categories: Account Access and Safety :

Can't remember password or answer to security question

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Can't remember password or answer to security question jmur8249 6/10/10 1:46 PM
Hi, hope someone can help here:
 
I use Outlook 2007 to access my Gmail account of jmur2010
I recently reinstalled my Office 2007 but did not export my mail accounts before I did this (not something I'll be doing again)
So when setting up my office account again for gmail I was prompted for my password. ( I thought I knew it, But NOOOOOOOOO)
I then went to the Gmail website hoping this would jog my memory(No Luck) i tried many combinations of what I thought it was, but no good.
I do not recall ever changing this password, but obviously my memory is not what it once was.
With that I tried to reset it using the password reset process.
I was prestented with my security question which I thought I knew aswell (I can't remember that either mainly because I've never has to use it)
Tried all sorts of combinations with caps on and off ans spaces etc...etc... (No Good)
So I then used the link for the account recovery.
I have done this 3 time now with no success.
I normally write down all my passwords in a small notebook.
I've had a lot of recent activity on this account an need access to it ASAP as there is a bank account number I need to get to transfer funds to or I will loose a booking. I also have flight info that I need to access.
For now I will keep trying the account recovery, but I really need help here.
 
 
Please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please help
 
Frustratingly yours
 
John Murphy.
 
P.S. Looking at some of the other posts with similiar issues it took some time for them to be sorted. That does not bode well for me.
P.P.S I have all of the e-mails of my activity up to Mon 7th June 2010 and address of all contacting me through Gmail up to that point.
However this does not seem good enough for the account recovery form.


Win Vista Home premuim 32bit SP1(Updated to SP2)
Outlook 2007 
Bitdefender total security 2009
Google toolbar
Re: Can't remember password or answer to security question bkc56 6/10/10 2:05 PM
There are two basic options available to regain access to an account:  doing a Password Reset, and submitting the Account Recovery Form.

If a Password Reset (first link) isn't successful, then use the Account Recover Form (second link).  The Password Reset can fail of the recovery address was also changed.  Keep trying the Account Recovery Form even if it's rejected (at least 10 times over the course of several days).  A Google employee has confirmed on the forums that a bad guess doesn't hurt the outcome, the process only looks at the correct information.  But Google doesn't publish exactly how they use the information to return accounts, so keep trying.

While this automated system works for many people, there are some cases where it can be very frustrating.  But don't give up.  There's nothing you can do (like deleting the account) until you re-gain access to it.  And since Google does not offer live support for the free Gmail product, these are your only options.

Also realize that a more complicated account recover process (that very few need to use) is one of the trade-offs for not being forced to provide a lot of personal information when you create the account (that everyone has to do) which many people prefer for privacy reasons.

This page will help you through the account recovery process:  http://mail.google.com/support/bin/answer.py?hl=en&answer=46346

For information about account recovery (includes a link to the Account Recovery Form) see:  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=117219

Some comments by a Google employee:  http://www.google.com/support/forum/p/gmail/thread?tid=560d53dee40be5e6&hl=en&start=70

And if you'd like to make some suggestions or comments about the account recovery procedures, be sure to let Google know at:  http://mail.google.com/support/bin/request.py?contact_type=suggest
Re: Can't remember password or answer to security question jmur8249 6/10/10 2:26 PM
Hi bkc56,
 
While I was looking at other posts with the same issue I have, I see that you posted the exact same answer as above.
I presume you have that answer on copy, Yes ? do you have any others ??
 
 
Re: Can't remember password or answer to security question bkc56 6/10/10 2:33 PM
Yes ?

Yes.  People keep asking the same questions over and over without searching, so I keep giving the same answers over and over.


do you have any others ??

Lots, of them, but none apply in this situation.  The above instructions apply to your case just like everyone else's and you need to keep submitting the Account Recovery Form as it suggests.  With luck, and enough accuracy in the form, you will regain access to your account.

After you have submitted the form 10+ times over the course of several days, post your results here.
Re: Can't remember password or answer to security question jmur8249 6/14/10 11:27 AM
Hi
 
 
Still no joy trying to recover account jmur2010
Here are the reply mail numbers from accounts-s...@google.com
 
654775629, 654913954, 655204908, 654985896, 655683399, 655690283, 655697436
 
Can someone from gmail please have a look at this I am desperate and frustrated
 
John.
Re: Can't remember password or answer to security question bkc56 6/14/10 11:39 AM
I will flag this thread in the hope that a Google employee can take a look.

But I'd start submitting that Account Recovery Form 5-10 times per day, being as accurate as you possible can.  If you can get it to work, it will be much faster than waiting for outside help.