Categories: Account Access and Safety :

Cant recover my account,

Showing 1-16 of 16 messages
Cant recover my account, flo_H 11/26/11 1:41 PM
I tryed to log in my account and it says that the password has been changed before 38 hr.
I choose the option that I did not changed pass and in the "Choose how to get back into your account." I choose "Get a password reset link at my recovery email"
And my email adress shown in hidden words and with this mesage "This recovery email address was removed from your account on November 24. You can use it for recovery until December 24."
But when I choosed the email recover option I get this mesage:
Google could not send the email message. Try again in a few minutes.
I tryed 2-3 times and now get this mesage:
Not available until November 28 due to too many recent attempts
So the hacker can use my email and google keeps me waiting  ??????????????
What should I do???
Re: Cant recover my account, bkc56 11/26/11 5:29 PM

Have you tried clearing your browser's cache and cookies and re-starting it?

Have you tried performing the task in another supported browser or on another computer to see if it behaves the same?

See the following article about how to recover a lost or compromised account:  http://knol.google.com/k/the-c-man/how-to-recover-a-hacked-or-compromised/3p9k5zywla4ku/7?pli=1#How_to_Recover_Your_Account
Re: Cant recover my account, flo_H 11/27/11 6:08 AM
I still get this " Not available until November 28 due to too many recent attempts
So the hacker can use my email and google keeps me waiting"
Anyone from google support can help me to send me a recovery link in my recovery email ???
Or I should wait for 28 november?
Re: Cant recover my account, iBABU 11/27/11 6:40 AM
Hi flo_H

You Remember Your Security Question ?
Re: Cant recover my account, flo_H 11/27/11 7:41 AM
I dont remember, or it maybe it is changed.
But there is my recovery email there and I think there should be a support member here to help and semd a recovery link in the recovery email.
Re: Cant recover my account, flo_H 11/28/11 2:34 PM
here we go 28 november and lets see what happen??? The same thing, I have tryed 2 times:

Google could not send the email message. Try again in a few minutes.
I am support to use it an other time and them we continue the same game :(((

Re: Cant recover my account, bkc56 11/28/11 2:47 PM
Did you try any of the things I suggested above (cache/cookies, different browser)?  What were the results?
Re: Cant recover my account, flo_H 11/29/11 7:38 AM
yes cleared, tryed with opera. chrome and firefox.
And the last result still:
Google could not send the email message. Try again in a few minutes.
I am not going to try anymore, looks like for google its easy to respond to hackers rather then the real users. 
It was my first gmail account and thanks god not so necessary.
This will make  me not using gmail anymore!

Re: Cant recover my account, flo_H 11/29/11 7:40 AM
this is really ridiculous for a big company:
Not available until november 30 due to too many recent attempts
Re: Cant recover my account, bkc56 11/29/11 9:48 AM
OK, let me see if I can get someone to look at this account.
Re: Cant recover my account, bkc56 11/29/11 8:22 PM
It seems there is some question about the name of the account you are trying to recover.  Please use my profile to send me the account name (do NOT post it here) and be SURE to include a link to this thread so I have the context for the e-mail I get.
Re: Cant recover my account, bkc56 11/30/11 7:24 PM
Information received and forwarded to Google.
Re: Cant recover my account, flo_H 12/1/11 6:29 AM
Thank you for your help!
Re: Cant recover my account, bkc56 12/5/11 10:42 PM
I have been informed that no recovery claims have been filed against the account name you forwarded to me.  If you need further help recovering that account you need to submit the account recovery form for the account.
Re: Cant recover my account, flo_H 12/6/11 6:24 AM
Thank you for all your try bkc56
Here i explain the steps I followed several time
1) went to gamil.com
2)entered my email and pass
 get this:
Your password was changed 12 days ago.
Didn't change your password?
3)klik on : Didn't change your password?
4) go to password assistant page
5) To reset your password, type the full email address you use to sign in to your Google Account. If you are a Gmail user, type your Gmail username. enter my gmail account
6)enter capcha
7)it used to give 2 options to recover one was to reply to my security questions and other to use my recovery email
The security question was not familiar to me and I thought it was changed and my recovery email was shows in hiden letters ""This recovery email address was removed from your account on November 24. You can use it for recovery until December 24.""
NOw it is not shows anymore.
the only option is answer secret question which provable is changed or I don't remember it.

What I am asking is send me a recovery link to the recovery email

As mention it was my first gmail account and going to use it anymore with this horrible service.
Re: Cant recover my account, bkc56 12/6/11 9:26 AM
or I don't remember it.

Try that.  Hopefully it will take you to the account recovery form.