|I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?||bkishan||2/26/11 8:37 PM|
Explain your issue in full detail here:
Please Also Include:
Operating system (e.g. WinXP):
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):
Your antivirus software (e.g. Norton 2007):
Any extensions, toolbars or plug-ins:
|Re: I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?||bkc56||2/26/11 10:04 PM|
It's possible that your account was compromised and everything deleted. If so, you need to change your password and verify all your other security and account settings (see http://knol.google.com/k/the-c-man/how-to-recover-a-hacked-or-compromised/3p9k5zywla4ku/7#).
It's also possible you have forwarding, filters, or POP/IMAP enabled and operating on your messages.
Have you looked in All Mail and Trash for the missing information? Have you used Search to try and find it?
Unfortunately, messages permanently deleted from Trash or Spam can not be recovered. Sorry.
This is why some people do their own backups of their Gmail accounts. That way if the account is compromised and everything deleted they have a way to recover their e-mail history and contacts.
For more information see:
Recovering deleted messages: http://mail.google.com/support/bin/answer.py?hl=en&answer=78353
Deleted messages or contacts: http://mail.google.com/support/bin/answer.py?hl=en&answer=50208
|Re: I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?||Fred_C||2/27/11 12:59 AM|
this happened also to :
http://www.google.com/support/forum/p/gmail/thread?tid=1ca1b7cc118716b2&hl=en (as you replied ... but c945096 has the same)
So many problem ... the same ... at the same time ... what's happening ???
|Re: I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?||stephjane||2/27/11 1:31 AM|
Hi I have just encountered the same problem. I logged in and everything was gone. I'm now trying to fill out that form and I must say it's hard to recall exactly when I started using Gmail! Tell me if you get everything back. I'd hate to start all over again.
|georgezeidan||2/27/11 2:36 AM|
I have encountered the same about 10 minutes ago. I am using Google Apps Free Edition though. I was on my eMail normal and when I refreshed all my account settings, eMail, labels, contacts etc has just disappeared. I was running at 80% capacity is that anything to do with it? Is there a way that one can restore all of that?
Please help. The back up I have is not up to date unfortunately and I would really appreciate the help.
|Fred_C||2/27/11 2:47 AM|
|georgezeidan||2/27/11 2:49 AM|
Yes that is correct it is on google apps not GMail
|Fred_C||2/27/11 2:51 AM|
arg ... not a good news. :-(
I'm going to backup my other GApp account
|georgezeidan||2/27/11 2:54 AM|
Don't scare me I have 4 years worth of eMail on that!!!!!!!!
I am already creating new back up options but I never ever had a problem with Google and I trust that they have some kind of back up system that they can help with.
bkc56 mate help please
|Wienke||2/27/11 3:00 AM|
As also stated above http://www.google.com/support/forum/p/gmail/thread?tid=46abc67aaf41b09d&hl=en this also happened to me. I find it hard to determine if this is due to a hacking attempt or something went wrong at Google. I see things disappeared which I think a hacker can never do. Like reset the last logged in list, reset all my settings (I even got some message which one only gets when a new features is introduced or when you first logged in to your account.)
Is there anyway Google can be contacted with regards to these issues?
|georgezeidan||2/27/11 3:01 AM|
Mate nope that is the only way I know off
|stephjane||2/27/11 3:32 AM|
I also have around 4 years of emails on there too, but I think i was hacked from singapore according to the last login info. What can be done?
|stephjane||2/27/11 3:33 AM|
PS - I feel something must have gone wrong at Google as well, or there are hackers working overtime right now, because it sounds like there are SO many others like myself who have just lost all their emails within the last few hours.
|bojann||2/27/11 3:46 AM|
All Mails are missing - panic attack starting! :((
|georgezeidan||2/27/11 3:46 AM|
I hope they have back up
|Wienke||2/27/11 4:06 AM|
I really think this was not an hack attempt. The symptons I see can, as far as I can see, not be done by a hacker. And why would a hacker remove all mails.
|georgezeidan||2/27/11 4:08 AM|
GOOGLE SUPPORT HELP PLEASE
|dsmithimages||2/27/11 4:11 AM|
It has happened to me as well. I still can't get past the 500 Server Error/Code 82 screen. Worried severely as well.
|georgezeidan||2/27/11 4:14 AM|
Not getting any errors just the whole account is empty as if it was opened just now!!
|peters.nina||2/27/11 4:29 AM|
Same here - this is not a standard hack.
WHERE'S GOOGLE SUPPORT??? HELLO? Anybody out there?
|(unknown)||2/27/11 4:35 AM||<This message has been deleted.>|
|jjewell||2/27/11 4:37 AM|
Yes, whatever the error is on Google's end (and it clearly is that, not a hack, unless it's some kind of inside hack) it's basically reset my account so it's like a brand-new Gmail account. My contacts are intact, but nothing else--the folders have reset to default, my signature line is blank, the "theme" is changed back to the default and--of course--every single email from the last 7 years has vanished completely.
|Wienke||2/27/11 4:40 AM|
What would be the best strategy to get Google's attention on this matter? As we can conclude this is not a standard hack and effects a lot of users. A little scan in the help forum and found ~25 people reporting this. Assuming that a lot of user just panic or not even read their mail on sunday or are still sleeping I think this can be a major one, and so do not report this problem on the help forum. What are the options?
- is there a form to report issues like these?
- see if we can find publicity on this matter which will make Google move?
|Wienke||2/27/11 4:41 AM|
When Google wil restore our mail maybe this is a good tool to start using: http://www.gmail-backup.com/download
|dsmithimages||2/27/11 4:43 AM|
From the initial looks at things, it seems it all happened roughly at the same time last night/this morning (Happened to me, by my best estimate, sometime between 11:00 P.M. and 12:00 A.M. central time). It isn't a total system wide thing as I had a friend check their account, and it is fine. Still, I'm guessing a large number of accounts have been compromised, though. A lot probably don't even realize it as they haven't checked things yet.
|sethy||2/27/11 4:56 AM|
Here in France I have the exact same probleme - looks like my account has been reset... I really hope that google have some backup somewhere !!
|jjewell||2/27/11 5:00 AM|
I agree with @dsmithimages on the timing. It seemed to happen to me sometime a little before 1am Pacific time.
There is a form that supposedly contacts someone connected with Gmail at Google, which I filled out. We should all do it--the more of these they get, the higher it will be on their radar screen.
If you happen to know someone who works at Google in any capacity, definitely be making that personal contact immediately. I am guessing we need to do this en masse and quickly, because if there is an archive of our email, I'm sure it's cleared eventually.
|georgezeidan||2/27/11 5:01 AM|
I don't know what to say or how to get Google attention to this!!!
What do you think about Twitter? I believe this might help as it hurt Skype big times last month or so when they went down..
Shall we tweet it?
If yes then please:
1- Post your confirmation here
2- Follow me at @zeidanco
3- retweet my tweets and ask others to retweet them
4- always use # tags - what is the best # tag we should use guys you think? what about #Google #Apps #gMail
please reply back with ideas.
|pgpino||2/27/11 5:02 AM|
Same problem, my account has been reset. All messages have disappeared. Yesterday everything was Ok.
No problem with the list of contacts and the calendar.
|th45th||2/27/11 5:07 AM|
This happened to me this a.m. Everything from 6 years gone. Contact list is fine, but all communications have been deleted.
|jjewell||2/27/11 5:15 AM|
I've tweeted a few times with #gmail and I think that's the obvious hashtag to use. I'm not a huge Twitter expert though.
|tsguru||2/27/11 5:16 AM|
Yes - let's get this word out on Twitter. I am trying but don't have many followers.
@techsavvyguru on twitter - there is a link to other folder in support with messages as well - although this one seems bigger.
|georgezeidan||2/27/11 5:18 AM|
well on twitter all what you need to do is tweet with the # tag
and provide valuable information not junk. people retweet what you tweet if they like it.
Please tell me what your twitter id is and i will retweet your tweet
and I will teweet as well
and ask Keith Keller to tweet as we as he is a twitter guru with heaps of followers
any one else wants to join in?
|georgezeidan||2/27/11 5:20 AM|
search for #gmail and there are heaps talking about it and links to report pages etc
|Wienke||2/27/11 5:22 AM|
Twitter sounds good to me!
Let's indeed use the tags #google #gmail and #accountreset maybe a good idea?
And let indeed all fill in this form
|dsmithimages||2/27/11 5:26 AM|
Heck, I still can't get past the Server Error screen to confirm what I already suspect (My emails are gone as well). At least the address isn't bouncing back emails sent from another account.
|georgezeidan||2/27/11 5:29 AM|
people are tweeting #gmail #google
i tweeted them and #googleapps as it happened to my google apps not gmail
lets follow each other on twitter and direct your tweets using @gmail @google @googleapps as well as the # tags.
if you are following someone like @KeithKeller with loads of followers the include in your tweet like I did. I know Keith personally and I will ask him to retweet he gets heard world wide
|jjewell||2/27/11 5:30 AM|
Probably the emails you've been sending now will still be there... but nothing else (almost immediately after the horror of a blank inbox washed over me, I received a few emails, and sending/receiving seems to work fine now).
In addition to the form at http://mail.google.com/support/bin/request.py?contact_type=bugs&ctx=mail_lockdown&hl=en and sending out several tweets with the #gmail hashtag, I've emailed two friends who are current Google employees. However, neither has anything to do with Gmail as far as I know. Everyone else should do this, if you know ANYONE including a receptionist!!
Let's make this thread the main thread, as it seems to have the most posts.
|dsmithimages||2/27/11 5:32 AM|
I sent a facebook message to a friend who works there as well. I told him it was a long shot attempt, but I wanted him to know and gave him the link to this thread.
|georgezeidan||2/27/11 5:34 AM|
guys use this link in your tweet to point people back to this feed:
|jjewell||2/27/11 5:40 AM|
We need to be keeping media (new, conventional, guerrilla, and otherwise) in mind, too, especially if this doesn't get addressed ASAP by Google, or if we keep hearing "your account was hacked; should have been more careful with your password"--which obviously wasn't the case as this happened to so many people simultaneously.
There's an interesting story here, after all... Google has been in the forefront of encouraging people to store their data and applications in "the cloud" (a Google-provided cloud, of course!), touting the security of this approach versus the now old-fashioned local hard drive.
Well--what if the cloud fails? If, ultimately, Google does not make this right in a timely way and I lose the main record of the last 7 years of my life (I was a very early Gmail adopter, back in 2004) besides the personal tragedy, that will forever affect how I view trusting an anonymous server farm somewhere with my critical or even not-so-critical data. I imagine it's the same with all of you. So, any media contacts you might have... it could certainly be time to tip them off, soon.
|sssskkkk||2/27/11 5:46 AM|
yea.. I logged in and my account also looks like a brand-new Gmail account !
10 years of emails (17000 of them) are gone.
So no one knows what is happening ?
|jjewell||2/27/11 5:47 AM|
No one knows. We need real answers from a real person at Google. Tweet #gmail and tap your contacts!!
|georgezeidan||2/27/11 5:49 AM|
I agree this not a hack... already spreading the word using twitter..
I was so busy the last 3 months that I didn't back up my eMail... stupid of me!!!!!!!!!!
Any ways I increased my back ups to have www.mozypro.com as well... so now I have 2 external hard disk and MozyPro (back up outlook after POP download from google apps) and now as we speak planning back up of eMail on another server, haven't decided where yet..
But with 4 different places and my laptop I guess I should be covered I guess.
|sssskkkk||2/27/11 6:03 AM|
people in the U.S must wake up to make this a real issue....
|themaxman23||2/27/11 6:10 AM|
Same thing happening here. Happened sometime in the last six hours. Went to bed at 3:00 and logged on, only to find that Gmail had reverted to some kind of dry-looking default screen and that all of my messages in my in and sent boxes were gone - and a couple dozen personal archived folders. 4 Gb of stuff vanished. Strangely enough, I still have access to my contacts.
|sssskkkk||2/27/11 6:15 AM|
documents and contacts are OK ... but all emails starting from 2002 are gone...this real BS and it will get only worse once people will eat there breakfasts and see that they have nothing in the boxes
|Brandon4||2/27/11 6:53 AM|
Reposting from this thread: http://www.google.com/support/forum/p/gmail/thread?tid=1ef22bd6b6368675&hl=en
All of my messages and labels are also gone and most of my settings seem to be back to default (although the Calendar widget, etc. is still there). My contacts are still there, however.
I forgot to sign out last night before closing my laptop for the night.
Operating system: Windows 7
Use Google Chrome version 9.0.597.98
Antivirus: Microsoft Essentials
Extensions: Google Mail Checker and Google Reader Notifier for Chrome
I hope this is reversible...
|paulkuda||2/27/11 7:00 AM|
I lost all of my emails, including in the trash since 0700 02Feb2011. My password is constantly changed and pretty strong. I am not sure how it would be hacked. My contacts are still there, I just lost all emails.
|kblair||2/27/11 7:11 AM|
I lost all of my Gmail as well within the last 8 hours. Woke up to 1 email and no archives, folder contents, etc. Had thousands of emails archived and organized in folders. I had just changed my password 2 weeks ago. Seems that I am not alone in this situation.
Just changed my password again. Will now start backing them up.
Mac OS 10.6.6
|jonnychance||2/27/11 7:14 AM|
i'm in the club too.
so much for cloud based storage. looking at old threads where this happened before, it looks like google won't do anything about it, but this seems like a pretty big deletion, so maybe. just maybe?
|tsguru||2/27/11 7:21 AM|
Anyone know if Apple Time Machine and Apple Mail.app can be used to go back to yesterday and get mail back? I know they aren't in my mail app now and I don't pop3 them but if I revert will they be there to export somehow?
|J de Vos||2/27/11 7:28 AM|
I lost all messages, and the weird thing is that my Recent Activity seems to have reset at the same time. The only entries in that list are from when and after I discovered the issue.
Operating system: Windows 7 x64
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003): Firefox 3.6.13
Your antivirus software (e.g. Norton 2007): Avast
Any extensions, toolbars or plug-ins: All-in-one Gestures, Adblock Plus, Flashblock, Java Console 6.0.23
|frankmhowland||2/27/11 7:36 AM|
I've also lost every mail message (ca. 10,000) sometime between 7 PM 2/26 and 9 AM 2/27. Reader is working fine, as apparently is Calendar.
I trusted Google, now much to my regret. Hoping this can be reversed.
Operating system: Windows XP
Browser: Safari 3.6.13
|tsguru||2/27/11 7:49 AM|
FWIW, I got my messages back by Using Time Machine on Mac. They are now in a On My Mac folder - but it doesn't seem to have preserved any labels(folder structure). I'll take it (for now). Still holding out that Google will fix this and get it back to the way it was prior to the problem. Recreating my labels and all the organization seems daunting.
|k8andre||2/27/11 8:02 AM|
I've just contacted someone I know who works for Google and he said the data will be backed up, its probably that one of the systems has crashed, but as its a sunday...and maybe " only a 100,000 or even if under a million people are affected" it won't be a highly urgent issue to fix till perhaps monday morning! aaarrggh - maybe not urgent for google but when you know you've got data that you need to access and until you see it there again it does keep the pulse rate beating rather faster than usual!
|Jbear37||2/27/11 8:21 AM|
I also lost my inbox... completely reset.
|Wienke||2/27/11 8:32 AM|
I submited a news suggestion to a quiet large Dutch tech news site:
Maybe we can also submit some to other news site with more reach in the US?
|NukeNike||2/27/11 8:33 AM|
Every old mail gone.
Always access my inbox via Outlook 2010 over IMAP.
Using Win 7
AVG Free edition 2011 (10.0.1204)
|remixedcat||2/27/11 8:45 AM|
yah know people can loose thier jobs over this...... hopeing people can remedy with thier bosses over this....
|bkc56||2/27/11 8:54 AM|
|theautreys||2/27/11 8:59 AM|
guess we wait for monday and see if your account is back to normal... tech issues happen... but yikes!!
|jason.may||2/27/11 9:01 AM|
Likewise here. All mail for several years is entirely gone, archive is empty. Settings have all been reset. Contacts are still there.
|theautreys||2/27/11 9:05 AM|
oopsi... should have read.. "our" accounts. I too am on the forum with similiar issue
like day one of singing up. no mail, no theme, no label, not a thing... :(
|GooseLoose||2/27/11 9:06 AM|
Same problem here. All email GONE (12 noon, Michigan). Google help!
|clone1084||2/27/11 9:19 AM|
Same problem for me, all is gone :-(
|Support Specialist||2/27/11 9:19 AM|
Same thing happened to me! Using it one minute, then the server apparently went down because I couldn't access it, a few minutes later, EVERYTHING GONE and all the settings, labs, filters were reset as if it was a new account!
This does not appear to be a hacker, this appears to be on Google's end. They need to remedy this and restore all of our email.
|jlabum||2/27/11 9:31 AM|
I stepped away form my computer this morning, and when I cam back, everything was gone. My folders, tens of thousands of e-mail, trash, everything wiped clean.
|ONURLU||2/27/11 9:39 AM|
Same Problem Here (Istanbul/Turkey)! I checked my e-mail last night at 4 AM GMT +2 and then when I was looking my e-mails at 10 AM GMT +2, I was shocked that everything has gone and my settings has been reset!
I have a strong password combinations which I change regularly and there are only my computer's and iphone's IP in my recent account activity not any weird locations!
Maybe Google will deny this problem and claim that "It is not our fault". However, it's clear that there is a problem related to Gmail's security or database management. Additionally, today's hacker attacks are not based on harming personal data, instead they are based on stealing personal data as long as possible without attracting any attention.
It's too sad to lost all of our personal and professional data which we have been building up for years, in a minute.
I'm also retweeting zeidanco's and techsavvyguru's tweets with #gmail and #gfail tags. I suppose that gfail is the best definition for this issue. Google have to accept its failure at least!
|megan1980||2/27/11 9:40 AM|
My calendar ok.
|chenergize||2/27/11 9:42 AM|
Same thing happening here.... No weird IP activity in the past 8 hours. Last log in at 3:30AM pst and do not see anything at all in the inbox. No labels, no e-mails, no buzz subscriptions, no customization.
|nirajdesaimd||2/27/11 9:44 AM|
This morning at 8:30am PT, I logged in.
I run Windows 7.
I use Google Chrome.
I have AVG Antivirus.
HELP!!! I have lost 8 years of emails.
|Wienke||2/27/11 9:51 AM|
I find it also really strange that, no reactions has come from google so far. How many people will post in this help forum when they encounter a gmail problem? 1 out of 100? This must have effected several thousand people I guess. Any update on what has been going on could be expected.
Furthermore, if Google's main strategy is to get everything in to the cloud these kind of issues which may should never occur or resolved immeadiatly.
|TPoerner||2/27/11 9:57 AM|
The same thing happened today to me:
I live in Germany and use a Linux desktop with Firefox. Five years of business communication is gone! Who pays for that?
|ONURLU||2/27/11 9:57 AM|
I can confirm that;
All e-mails gone!
All labels gone!Theme gone!
All Buzz Subscriptions gone!
All Customizations gone!
Calendar / Reader / Contacts / Picasa / Documents, etc., preserved.
Friends, please use social media tweet & retweet the situation with #gmail and #gfail hash tags!
|Michelle||2/27/11 10:10 AM|
We're looking into this issue right now. I know how important your messages are to you. Thanks for reporting on the forum.
|dano1979||2/27/11 10:25 AM|
I also lost all my e-mails, contacts, and any external pop accounts. Nothing in my sent items, I do not see any other login attempts other than from my Android. HELP!
|tsguru||2/27/11 10:32 AM|
Michelle - Google Employee GMail Specialist - How about updating the status so that it doesn't continue to say No Issues for Gmail?
|rabidsquirrel||2/27/11 10:32 AM|
Add me to the list.
Just logged in and EVERYTHING is gone. Rules, Emails, etc... All gone bye bye. I'm guessing the gmail crew will be able to restore this stuff from backups, but this ain't exactly fun. Some of my business emails are in this account. God forbid if my wife's account is wiped out as well. She uses hers almost exclusively for business purposes.
Please let us know when and if this stuff shall be restored.
|Extremelyworried||2/27/11 10:39 AM|
Me too - everything(5-6 years). Calendar and docs are okay.
Will use Twitter hastags #google #gmail and #accountreset
|Martin Gallo||2/27/11 10:40 AM|
It happened to me to today !!! 10 years of emails (7000) are gone. WE NEED ANSWERS NOW !!!
|Rylan Grayston||2/27/11 10:44 AM|
Just loged on and years of email ... passwords
bank info you name it! I use gmail for everything and now its all gone!!!!!!!!!!
Google ! you need to mesage me and let me know right away if the pass words i have could posibly be in bad hands..
Im a web designer there are 15 websites at risk if the rong person has my emails!
also all my on line bakning info !!! let me know asap because right now im spending my hole day contacting
banks and all my online accounts(over 100) saying
" stop all movement as google may have leeched my account info with you!"
|lkfeldman||2/27/11 10:48 AM|
The same issue happened to me this morning -- all emails (several years worth) deleted! Has anyone received an answer on this from Google yet?
|such sweet thunder||2/27/11 10:50 AM|
OMG, I just had the same issue. We're talking four years of my life. I need this back. Can someone please contact me immediately and help explain what happened.
|Paolo Bozzelli||2/27/11 10:54 AM|
I've got the same problem. I hope you can restore service as soon as possible.
|mettchen||2/27/11 10:56 AM|
Google - I really really really really hope you'll be able to fix it. The thought of losing so many years of memories, concert- and plane-tickets, friends mailing addresses, recipes, birthdays, links - work contracts etc is killing me *sigh*
|jimmy.yono||2/27/11 10:57 AM|
I have the same problem. Contacts intact but all labels and emails (inbox, sent, trash) have been deleted sometime overnight (feb-26 to feb27). Google please restore!!!
|megan.leahy||2/27/11 11:04 AM|
Happened to me too. Lots of thesis data backed up on here, job search stuff. Oh no oh no.
I'm on Safari, latest edition.
Oh no oh no, please help, Google! Thank you!
|Wienke||2/27/11 11:04 AM|
Seems the US is waking up and more victim are reporting that they lost their mails. Let's try make as much as noise as possible. Start by filling in the form below and tweet with the tags #gmail #google #gfail #gmailaccountreset
|dianaderomero||2/27/11 11:04 AM|
This seems to be a Google mega problem. I woke up this morning to find all my mails lost! What to do? Have tried everything and no results!!!
|monteiro.cristiano||2/27/11 11:10 AM|
Same problem here dudes!!! http://www.google.com/support/forum/p/gmail/thread?tid=5835ee49f5330c5b&hl=en
Explain your issue in full detail here:
It seems that my Gmail account has been resetted, there's no email left in my inbox, all my labels are gone, my settings (like theme) are gone also. What could possibly happened here?
I'm desperate, can't loose all my email history!
|tami24||2/27/11 11:18 AM|
Nothing new to add to the discussion here, but figured I'd chime in anyway for a count or whatever. About 7 years of emails, just gone. Contacts, calendar, docs, and reader are fine. The accounts I barely use are also fine, just not, you know, the one with my entire life in it.
|stilts77||2/27/11 11:19 AM|
My account appears to have been reset.
I'm using 0MB of 7GB etc... - I have years' worth of stuff on there...
I had problems sending mail at about 7.30am (UK time) today - couldn't send. Then - it pinged into life and sent... they are the only remaining emails in my Sent folder. All the rest have gone. Could that be the time that something went wrong???
I have some of the mail on my iphone - can I get it back?
Where are my emails Google?
|Wienke||2/27/11 11:26 AM|
Unbelievable that Google is still not reporting any failure! Come on guys!
|Fred_C||2/27/11 11:28 AM|
please tell us when was the last time your mailbox ok and the 1st time you've seen your mailbox empty.
|such sweet thunder||2/27/11 11:29 AM|
I last checked around 3am EST and all was fine. At 1:43pm EST all my content was gone. Thanks!
|such sweet thunder||2/27/11 11:30 AM|
Sorry, to clarify, everything was fine (as far as I'm aware) at 3am EST February 27, 2011; and it was gone at 1:43pm EST February 27, 2011. Thanks.
|ONURLU||2/27/11 11:31 AM|
My Gmail account was working at 2 AM GMT and all data has gone at 9 AM GMT.
|hardik210||2/27/11 11:35 AM|
My Gmail account was working fine last till 2 AM EST and when i checked it today morning at 9 AM EST my all mails were gone from one gmail account but in my another account all mail are safe. By may primary account was that one from what i lost my all mail and i was using that account since last 6 years...Please help it's very important for me to get all that mails.
|mac7||2/27/11 11:35 AM|
ALL of my emails are gone...wiped out, like so many others. Please get this resolved ASAP.
|mohamedhagag1981||2/27/11 11:37 AM|
I have the same issue here ;( it was working till 9 AM GMT, now everything deleted, plz till me that 8 yrs emails didn't gone.
|kerrichak||2/27/11 11:39 AM|
Gone, all gone. Nothing prior to this morning's new email exists in my account.
|Michelle||2/27/11 11:44 AM|
Jumping in again to let you know that we're still investigating. This is top priority for us and as soon as I'm able to give you a more detailed update, I will. Thanks for your patience.
|ysajadi||2/27/11 11:49 AM|
The same problem for me as well.
Today, 27 Feb 2011 around 9 AM GMT, when I signed into my Gmail account I saw all my emails (sent, received, chats, drafts) were deleted. I also checked "Account activity information" and there were no activity record although I logged into my account couple of hours before. There might be a severe problem since there were not even a single activity in my activity history.
How can we follow up the problem?
|HuntJason||2/27/11 11:51 AM|
I just experienced the same problem. All messages, labels, etc. all gone. Contacts are still there.
|BigAl9999||2/27/11 11:52 AM|
Located in western Canada, and everything was ok before I went to bed at midnight (MST). Logged on today around noon to print a couple of archived forms off, and.... viola.... my account is all but wiped out. ARGH!!!!!
Just as everyone else has reported on her... all messages and labels gone. Contacts appear to be OK, but cannot access any contact groups I have created. Calendar appears to be OK.... THANKFULLY!!!! Account appears to have been totally reset... theme, everything gone. Definitely has shaken my trust in Google and the whole concept of the 'cloud'.
|augus087||2/27/11 11:57 AM|
Same thing happened here. I logged in just after noon Easter standard time from Montreal, and for ~20 minutes received an error (code 82). Once it finally let me in, all of my e-mails and labels were gone. Calandars, documents, contacts are all fine, but no e-mails to be found.
|mettchen||2/27/11 11:59 AM|
As I've mentioned in a previous thread (wasn't sure of where to comment at first) - then the last email I know for sure I received was at 4.11 pm (central European time) - facebook notification, which is why I know the time. I never closed the window - just used other tabs - and at 5.33 pm (central european time) when I check an email that I got - everything was empty.
Like everyone else - I have my contacts, but nothing else :-/
|ryan.rnkel||2/27/11 12:00 PM|
I'm in the same boat.
Logged in at
|dreamguts||2/27/11 12:01 PM|
As reported above all email and labels are gone. documents calendar and reader are all intact, I hope there is a fix but this will teach me to have a better back up policy in the future.
|sarakawa||2/27/11 12:04 PM|
Same situation here. My mail was fine as of approx. 2AM PST and I just checked it 11AM and my emails were all gone. Same deal, them reset, contact intact...help!
|cathyCLE||2/27/11 12:04 PM|
Fine this morning - around 10:30 eastern? Checked about an hour ago - 2p eastern - everything gone.
|bsajitha||2/27/11 12:05 PM|
Its the same here. All my mails for the last 7 years has vanished.
Google HELP !!!!!!!!!!!!!!!!!!!!!!!!!!
|Aks78||2/27/11 12:06 PM|
All email are erased worth over 6 year precious emails. GOOGLE you downfall begin!!!! i will never use this email anymore.
|Debora B||2/27/11 12:08 PM|
The same problem happen with my gmail account. Please help us to restore the messages!!!
|cathyCLE||2/27/11 12:09 PM|
Sorry - should have included above. Just so it's all in one place: Functioning fine 10:30am (Eastern) Sunday, checked at 2p Sunday and everything was gone.
Operating system (e.g. WinXP): Win 7 Home Premium
Program and version you use to access Gmail : Outlook 2007
Your antivirus software (e.g. Norton 2007): ESET Smart Security 4.2
Any extensions, toolbars or plug-ins: nope
|Extremelyworried||2/27/11 12:09 PM|
Why is Google not addressing this problem?
|morgan.lovit||2/27/11 12:11 PM|
I am also having the same problem. I almost cried, I have a ton of stuff saved on my email thinking that the Internet is invincible. I logged on yesterday, Feb. 26th, and my email webpage was all normal. I logged on this morning, Feb. 27th, and everything was reset. All my managed folders were gone and all my past emails were gone. My contacts still remail, however, but there is no email in the "Trash" or "All Mail" folders. The oldest email I have is from 8:19am this morning. I had applications, job information, and school information saved through my managed folders, and that is quite important to me right now.
I think my case is also a little different because my account is also under a university domain. My account ends with umail.iu.edu. I have called my own university help desk and they have not heard of this problem. I am glad I found the forum but I had to post it under my gmail.com account. The problem is not in that account but in the umail.iu.edu account. I would really like some advice or at least words of comfort that the problem is being taken care of.
Google, please contact us in our time of need!!
|Tommaps||2/27/11 12:14 PM|
same "temporary error 500 numeric code 82" problem
Except I can't even get into my email account at all (calendar contacts are fine). Sounds like most of you can at least get into your email (even though it is empty).
Anyone else not even able to get back into the email account?
|jason.may||2/27/11 12:18 PM|
Google support are morons. Here's the canned response to submissions to their support form - obviously they haven't got the word through to the support desk that these are account resets, not access-disabled. We're now 4+ hours past the event and the organization hasn't marshalled a response. How do we know they won't do this sort of thing to paying Google Apps customers?
Thanks for your report. We apologize for any confusion or inconvenience.
For your security, we may temporarily disable access to your account if
our system detects abnormal usage. It will take between one minute and 24
hours for you to regain access, depending on the behavior our system
Abnormal usage includes, but is not limited to:
- Receiving, deleting, or popping out large amounts of mail (via POP) in a
short period of time
- Sending a large number of undeliverable messages (messages that bounce
- Using third party file-sharing or storing software, or software that
automatically logs in to your account and that is not supported by Gmail
- Multiple instances of your Gmail account opened
- Browser-related issues. Please note that if you find your browser
continually reloading while attempting to access your inbox, it is likely
a browser issue, and it may be necessary to clear your browser's cache and
If you feel that access should not have been disabled, please visit
|bkc56||2/27/11 12:33 PM|
If you guys would read the post on the first page by Google employee Michelle you would know that Google is aware of an issue and is investigating.
Posting useful information here (like M83ch199's attempt to pin down the time when this started) is helpful. You never know what key piece of information is helpful as engineers research the problem.
"Me too" posts or complaints about the situation are not particularly helpful. Google knows it is effecting multiple people, and they know that no one is happy about problems like this. Name calling does not speed up the process in the slightest.
If you really want to help, find other threads of people having the same problem and point them here so that when official information is posted by Google everyone possible will see it.
|calebfrida||2/27/11 12:34 PM|
Same problem. All my contacts are there but everything else in my account is gone ... Labels, E-mails, Email Rules, etc... Please help!!
|lcostabile||2/27/11 12:36 PM|
I lost emails too, but at least I have a backup, although it's not right up to date, it's better than nothing.
You guys are all morons, don't you believe in backups? Even a company like google has problems, why would you put such important information on a computer without a backup?
Maybe you'll learn for the next time this happens.
I suggest you invest a little time and download this program and backup your gmail when Gmail has restored your lousy data.
|neilpomerleau||2/27/11 12:37 PM|
I have the "Temporary Error (500)" with "Numeric Code: 82" when I try to access the account, so I don't know if I still have all my messages. I was able to get this response from the Google Team:
"Thanks for bringing this issue to our attention. We have forwarded the information you provided to the appropriate team for further investigation. We appreciate your patience, and we apologize for any inconvenience this may have caused."
|photosig||2/27/11 12:37 PM|
Same issue as everyone else. Very concerned. Just noticed at 2:15 today.
|leojmeduk||2/27/11 12:39 PM|
I have lost all my email and everything reset.
I have very important emails that was gone.
I need an answer for this and I need all my emails.
|bkc56||2/27/11 12:41 PM|
For those who desire to actually help, you might post something like the following in any threads started TODAY about this type of problem:
If you are experiencing what looks like a totally cleared account (no e-mail, labels, settings, theme, etc) which started early 2/27/11 see this thread: http://www.google.com/support/forum/p/gmail/thread?tid=3064c61f77cd0f46&hl=en
That clarifies the type of problem, when it started, and points them to this main thread.
Instead of complaining about what isn't happening fast enough, let's help other posters who may think it's only them so they know they are not alone and it is being looked at.
|SoliDeoGloria77||2/27/11 12:41 PM|
Everything is gone from my account. Anyone I can contact about this?
|suley786||2/27/11 12:44 PM|
I would hope google can resolve this issue asap as its costing me access to important files i need. Intresting point i did note since ive used my free allowance and pay for an extra 20gb, my storage space usage shows i have used my free allowance and use 2gb of my paid so it seems its more of a databse issue then anything else.
|lilahrap||2/27/11 12:46 PM|
I have also lost everything. Google needs to get their shit together. Our lives are on our emails.
|Kayla Marie||2/27/11 12:47 PM|
I tried log into Gmail this morning, around 10-ish? and it gave me an error. Said it was a server error, and to try again in a few minutes. It took a few hours. Finally I get back on, but, my theme was gone, all my custom labels were gone, and ALL my emails, chats and everything was gone. I still have been unable to recover it.
I looked in the trash, nothing. I'm not sure if I could have been hacked, I don't see anything about recent activity.
I had a lot of important, personal, and sentimental value within those emails. So, wtf happened?
I went on a site that had reported suspicions at one time but it had never given me a problem before and I had used it multiple times.It made me download something called mwfre. Which had never done anything before to my computer or accounts. But if I remember correctly I would close everything before using it. I think.
I don't know any way to contact Google directly about this.
I really want to do all I can to recover my emails, there was a lot of important stuff in them.
|neilpomerleau||2/27/11 12:47 PM|
The status page finally acknowledges the problem: "We're investigating reports of an issue with Google Mail. We will provide more information shortly."
|bkc56||2/27/11 12:47 PM|
Intresting point i did note since ive used my free allowance and pay for an extra 20gb, my storage space usage shows i have used my free allowance and use 2gb of my paid...
So you are saying your account still appears to be using space even though none of the messages are visible? That is interesting.
Do other people see the same thing? If you look below the Inbox, does it say you're using some percentage of your space still?
|Paolo Bozzelli||2/27/11 12:47 PM|
I face out the problem around 7:30pm UTC+1 time. I correctly checked my GMail Inbox few minutes earlier. I hope you can fix the issue. I trust in your work.
|Extremelyworried||2/27/11 12:47 PM|
Suggest hopping on your high horse not best route to take: if Google actually addressed fact there was a problem, scared, distraught people like myself wldn't need to post. It's all very well to posit best practice but believe me when you are facing what may well be an additional £20k tax bill as all your documentation is stored as emails, you'd probably not be thinking straight too.
|jjewell||2/27/11 12:51 PM|
This happened sometime before 1am California time, 27 Feb 2011. I checked my email either a little before or a little after midnight and everything was fine; by 1am I hit "refresh" to see new messages and the account BLANKED exactly as described here.
Has to be a server down or something. I hope to goodness they back this stuff up. If this is gone for good I will be VERY skeptical about using Google to store any of my data... cloud, schmoud!
|guicampos||2/27/11 12:51 PM|
Had the same issue: http://www.google.com/support/forum/p/gmail/thread?tid=47e70244f2869e51&hl=en
|bkc56||2/27/11 12:52 PM|
...if Google actually addressed fact there was a problem...
You assume Google knew there was a problem before people started posting about it. Early on a Sunday morning before people in the US were awake - I don't think they did.
But they do NOW, and I hope they respond quickly to identify and fix the issue.
|pasha.sharikov||2/27/11 1:08 PM|
I'm pretty sure I've accessed my account in the morning (about 11 am in Moscow), the problem appeared after noon. I immediately wrote on the help forum http://www.google.com/support/forum/p/gmail/thread?tid=6ca07e153100ccb1&hl=en but apparently some people faced the same problem before.
If it helps my account was registered in 2005 in the USA,
Hope google will fix it!!
|suley786||2/27/11 1:08 PM|
Ill post some images to show what i mean, it http://i56.tinypic.com/9u21l3.jpg is me logged into gmail showing nothing and says i use no space however my accounts storage space shows http://i51.tinypic.com/o0z4tc.png which shows me using up my free and 2.45 of paid storage so to me it seems a corrupt database.
|mingham07||2/27/11 1:09 PM|
I lost all my e-mails
Everything was fine around 10:00 am Feb 27,2010.
I didn't close out. I put my computer to sleep. Came back at 3:45ish. When I turned my screen on, the e-mail I had read last was still up with my themed look. I clicked Inbox, and everything was white and I only had 4 e-mails in my inbox. All my labels and other e-mails were gone.
Thank you for looking into this! I very much hope that you can recover my information.
|suley786||2/27/11 1:09 PM|
note above before anyone asks ive removed my personal info since the email address is priavte and used to backup only
|Jeroen Theuns||2/27/11 1:24 PM|
Just trying to help...
To me this very much looks like a failed attempt to migrate data to other servers. Somehow the account pointer to the new data location was set before succesfull migration was confirmed.
Could this be a user data migration gone badly wrong issue? I have the exact same problem:
All mails, labels, user activity log, signature, filters gone. Contacts, calenders and google docs ok. My account was, and should be, 27.4Gb large with well over 8Gb used. When I discovered the empy mailbox it showed only standard 7.4Gb. My account page still showed all used data correct. Just some 2 hours ago that page also started reporting 0Gb used out of 27.4Gb This now also points to the new location? OK.
I'm sure the Google guys are looking in to it. However, some news or sign they are taking this really serious is what we need right now. It would be really nice if all affected accounts received word from google confirming there is an issue going on. Google is just sooo big. I feel so small.
|pasha.sharikov||2/27/11 1:26 PM|
I'd rather have the problem fixed then a word that someone is taking it seriously
|Kamiyodojocho||2/27/11 1:27 PM|
I am having the same problem as everyone else here. I am confident I was not hacked, I have a very random password and don't share my account information with anyone.
I'm also confident that google has a well designed backup system and will be able to recover things soon.
|neilpomerleau||2/27/11 1:28 PM|
suley786, your information is actually helpful. I can't access my Gmail account at all (Temporary Error (500), Numeric Code: 82), and I only have the free storage for Gmail. This is what my Storage Usage page looks like:
I can confirm that this is exactly how much storage usage I remember seeing before I lost access. I think this implies the data is still there, but there is a database issue preventing access to the data.
|bkc56||2/27/11 1:32 PM|
I have received confirmation that Google was first alerted to the problem after these forum posts. They DO have people working on the problem now, but I haven't heard anything about their progress.
I am reminded of the exchange at the end of the movie "Raiders of the Lost Arc"...
Major Eaton: I assure you, Dr. Brody, Dr. Jones. We have top men working on it right now.
Major Eaton: Top... men.
|jesltay||2/27/11 1:33 PM|
The same thing has happened to me! I have lost all of my emails and the settings on my account have been changed. What is going on?
|neilpomerleau||2/27/11 1:42 PM|
Another update on the status page:
"Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 5:20:00 PM UTC-5 with more information about this problem. Thank you for your patience. This issue affects less than .29% of the Google Mail userbase."
|yogesh upreti||2/27/11 1:47 PM|
I guess I am not the only one then....
There is no solution still??
|shweta123||2/27/11 1:47 PM|
Same thing has happened to me and I have lost all my gmail emails and chats from past few years until yesterday - and all that shows up right now are my mails since this morning (27th Feb 2011).
|bkc56||2/27/11 1:51 PM|
|kerrichak||2/27/11 1:59 PM|
I tried checking my email around 8'ish and got a 500 server error when logging into gmail.com.
|such sweet thunder||2/27/11 2:00 PM|
.29% of the Google Mail userbase?
That has to be over 500,000 users.
|Josue Pereira||2/27/11 2:05 PM|
I got the same problem. I had all the conventional protections (up-to-date windows, anti-virus running, strong and unique password, only access gmail from my home, etc) and my inbox / outbox / themes were all reseted.
More interesting, there was no "previous IP log" to check. The very first entry was the one I had at that moment. Actually, the "last account activity" link only appeared some minutes later because they had no previous activity to check.
For all purposes, it was like I got a brand new account except I still have my contact list.
|fabio222||2/27/11 2:22 PM|
I logged into my gmail account earlier to see that Google Buzz had been turned on (I used to have it turned off) and that the theme I had previously had on my Gmail was now back to default. My inbox was completely empty except for two unread messages sent about 6 or 7 hours ago. My "all mail" and "sent mail" sections are also empty. It seems my "contacts" are all still there and intact. I tried my other Gmail account too and the same issue has occurred with that.
Both accounts are used all of the time and it seems I have lost years worths of emails and other things including, it seems, documents in Google Docs. Both accounts have very strong passwords and did not show any unusual activity according to the monitor at the bottom of the Gmail page.
My laptop is Windows 7, uses Avira antivirus which is always kept up to date and used to scan the laptop once every week or so. I use SUPER antispyware which I use to scan the laptop very often too along with Windows Defender. I am using Google Chrome as my broswer.
I really hope this is sorted...
|Asnspwendy||2/27/11 2:33 PM|
I lost all my emails from my inbox on Friday morning. Some of my sent inbox was still there, my contact and theme were okay. I don't know if I was hacked or something happened with the gmail server. I am really upset over this and can't seem to get any information on what really happened to my account. I trusted Google, and I am shocked this happened to me.
|greg.doucette||2/27/11 2:34 PM|
Count me on the list of people who lost all of their email, chat logs, and account settings (but still somehow have all of my contacts).
Any status update?
|photosig||2/27/11 2:35 PM|
I thought we were supposed to receive a status update by 5:20. Is that East coast time?
|neilpomerleau||2/27/11 2:39 PM|
Yeah, it is. They're past that time now.
|Patrick Riley||2/27/11 2:39 PM|
Same here i had very important emails.... Woke up today only messages were from this morning i logged in and i was in priority mode? and then i was like okay lets see all my mail.. nothing.. 0mb used it says!! i need my email google please fix this NOW.. this isnt really making me trust you with your chrome OS if i cant trust you with my email how can i trust you with my photos? My videos? My life? thanks i think everyone experiencing this problem should get one of those chrome notebooks for free!
|cvandend||2/27/11 2:40 PM|
I am still not able to login (Error 500, code 82) but I fear the worse - that when I do I will have lost everything as well.
Google - it would be great if you could post a quick message saying that you are working on it.
|jazzrazz||2/27/11 2:43 PM|
Same thing happened to me at 4AM. Everything is wiped clean in archive, files and labels.
I have spent all morning in forums trying to find answer. Hopefully gmail will supply them!!
|TobyEars||2/27/11 2:43 PM|
This has happened to me as well.... I have a very secure password, so I don't feel like my account was hacked... but the only thing I have left is mail I received after 5:30 this morning and my contacts list. Please tell me this will get fixed.... I have been using Gmail for almost 4 years, so that's a lot of my life right there!
|t.cunha||2/27/11 2:47 PM|
The error is on Google's end it basically reset my account so it's like a brand-new Gmail account. My contacts are intact, but nothing else--the folders have reset to default, my signature line is blank, the "theme" is changed back to the default and--of course--every single email from the last 7 years has vanished completely. Google has some explaining to do and not come up with saying that we are the ones with problem or we made and error somewhere, bet it's an update or a feature they are trying....
|Brad.Ehney||2/27/11 2:47 PM|
For those that are having this problem, until Google fixes it.
If you are using a desktop client such as Thunderbird, don't open it while connected to the web. It will sync and delete all of your emails you have saved locally.
Go to the profile folder (where everything is stored), copy and paste it somewhere safe and outside of the folder it was in. Might take a bit, mine was 10 gigs.
your profile location with Thunderbirdhttp://kb.mozillazine.org/Profile_folder_-_Thunderbird
Hope this helps till Google gets on it.
|Patrick Riley||2/27/11 2:57 PM|
Also my labels are reset to normal also. nothing else was affected google docs and calendar still have all my files. But this may have ended my career not being able to access my important emails.
|neilpomerleau||2/27/11 2:58 PM|
Another update from the status page:
"Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 7:44:00 PM UTC-5 with more information about this problem. Thank you for your patience. For those Gmail users reporting missing messages, our engineers are working to restore them as soon as possible."
|photosig||2/27/11 3:04 PM|
Huffington Post on this story. http://www.huffingtonpost.com/2011/02/27/gmail-reset-emails-deleted_n_828863.html
|frankmhowland||2/27/11 3:12 PM|
"Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 7:44:00 PM UTC-5 with more information about this problem. Thank you for your patience. For those Gmail users reporting missing messages, our engineers are working to restore them as soon as possible."How are we supposed to report missing messages to Gmail?
|rmartin.estg||2/27/11 3:12 PM|
Explain your issue in full detail here: Same issue widely reported...Found my gmail account completely cleaned up, without any email in inbox, sent, archive, spam, trash, bin, or all mail. Last interaction before weekend, on friday around 18h30 UTC. Logged in on Sunday around 22h30m UTC, to find my precious account completely naked on email messages...
I had also 2 pop accounts configured, and several labels...also lost too. This means about 5 years of (work) emails completely gone!
Operating system: WinXP (SP3)
Program and version you use to access Gmail: Chrome
Your antivirus software: avast antivirus, home edition
Any extensions, toolbars or plug-ins: only 1 google labs (Mark as read button)
Hope to see everything solved up...
|integirl||2/27/11 3:13 PM|
The same exact thing has happened to me (account reset but with the contacts still remaining, all my emails and prior settings are gone) But the curious thing about it is, on my main email page, it states that I have 0% of my email storage being used (which is consistent with the fact that all of it's gone, of course) but then when I go to Help>My Account>Storage and look up how much storage I'm using on the google server, it says that I have 46% being used as normal. So, I'm hoping that it is just an epic update fail and that all our emails are still being stored somewhere... I just hope it gets fixed soon!
|lamonato||2/27/11 3:15 PM|
Same thing happened to me. On saturday my Gmail was normal, when I used today all my e-mail had gone!
I used Mac OS X 10.6 and Firefox. No special extension, only Firebug. Please restore it. It had almost 10 years of emails.
|whitecloud113||2/27/11 3:18 PM|
Same happened to me - Google come up with an answer yet ??
|vapor.24.7||2/27/11 3:25 PM|
same thing here.....wiped clean on both my laptop view, as well as blackberry view of my account.
|jazzrazz||2/27/11 3:29 PM|
Thank you all who are tweeting and contacting the media. Thank you Gmail techs for searching for answers and hopefully solving the problem. And Thank you bkc56 for keeping us all in line and cooperative! To be continued.....
Mac OS X 10.6
Problem began somewhere between 1AM and 3:30AM EST 2/27
|WallaceLA||2/27/11 3:29 PM|
We were told to check this specific thread for updates. I still can't actually log in or access my account in anyway.
|DavidPena||2/27/11 3:30 PM|
Well I am one of those people who lost everithing and dont know what to do
Please if someone know how to fix it, let me know
|GXie||2/27/11 3:40 PM|
The same thing happened to me. How does Google know which accounts are affected if we don't have a way to report this problem to them? Where is the Google support?
|HFRadioPro||2/27/11 3:52 PM|
I don't know if I'm also one who has lost everything, but I am unable to get into my account as well....I get the "Temporary Error 500, numeric code 82" as well. This has been happening since sometime around 2:00pm EST.
|kevin222||2/27/11 3:55 PM|
Google: Instead of hiring candidates that can answer random trivia questions at interviews, hire people that know how to maintain GMail!
Nice customer service, Google [/sarcasm]. Thanks for erasing my GMail and not restoring it.
|christinaschoi||2/27/11 3:56 PM|
yes, at least someone from google responded. please help us find our emails! AHHHH!
|kevin222||2/27/11 3:58 PM|
Here's why job candidates interviewing at Google are supposed to know: http://www.mytechinterviews.com/10-google-interview-questions
How about hiring candidates that know how to reliably maintain email instead?
|Patrick Riley||2/27/11 3:58 PM|
I say you owe us all free Cr-48 notebooks or maybe $100 of free adwords
|richardballantine||2/27/11 3:59 PM|
I have had the same problem, started off with a few hours (6+ hours) of temporary error 500 and now I have access to my account everything is gone except a couple of emails I received during that short period.
Operating system: Windows 7
Your antivirus software: AVG internet security
Any extensions, toolbars or plug-ins: None
|Patrick Riley||2/27/11 4:00 PM|
I explained my problem in detail this is what they sent back.. sorry but clearly not the problem lol. Google fail
Thanks for your report. We apologize for any confusion or inconvenience.
For your security, we may temporarily disable access to your account if
our system detects abnormal usage. It will take between one minute and 24
hours for you to regain access, depending on the behavior our system
Abnormal usage includes, but is not limited to:
- Receiving, deleting, or popping out large amounts of mail (via POP) in a
short period of time
- Sending a large number of undeliverable messages (messages that bounce
- Using third party file-sharing or storing software, or software that
automatically logs in to your account and that is not supported by Gmail
- Multiple instances of your Gmail account opened
- Browser-related issues. Please note that if you find your browser
continually reloading while attempting to access your inbox, it is likely
a browser issue, and it may be necessary to clear your browser's cache and
If you feel that access should not have been disabled, please visit
The Google Team
|PacoNovellino||2/27/11 4:14 PM|
Same problem here. Is google doing something to solve this issue?
|Michelle||2/27/11 4:17 PM|
We're continuing to post updates on the dashboard as they become available. Because a few people have asked, we don't need each user affected to report the problem - we can tell who's affected without individual reports.
|swaythe||2/27/11 4:18 PM|
I agree, there should be an update on the known issues link to address this issue. And an update on when it will be fixed. This is extremely inconvenient, I use gmail because my work email sucks, and now gmail is creating problems.
|puNN8833||2/27/11 4:19 PM|
Same Problem. I have lost over 15,000 emails (20% of them fairly important). I pray to God that Google figures this out. Maybe there was a loophole in the new template stuff they are trying to integrate.
|JGKC9AYC||2/27/11 4:27 PM|
I'm unable to log in & have been since I last checked @ approx. 11am CST.
I keep getting a "gmail temporary error (500) numeric code 82.
I'm running Win7 & use Firefox Beta 4 for my home PC & use my HTC Desire when i'm on the road.
I'm not going to be real happy if I lose all my e-mails!
|PacoNovellino||2/27/11 4:32 PM|
|rimmeraj||2/27/11 4:38 PM|
I'll add my name to the list.
|Tommaps||2/27/11 4:40 PM|
Please remember that it is not just those who have lost emails, but there is another group that can't even get into their email accounts at all (same Temporary error 500 numeric code 82)
|aaiza ishtiaq||2/27/11 4:50 PM|
I just logged in and found out that everything's gone. There was some EXTREMELY important stuff in my mailbox that I need to recover. This is SERIOUS and I hope you folks understand that and do something to recover this stuff.
|jennelle74||2/27/11 4:53 PM|
Wow!! This happened to me too - At least I am not the only one, my acct was 5 yrs. . Usually im the one in a billion that something happens to - Please let me know if anyone has had anything recovered, or if you find a way to fix this. This sucks!! : ( jenne...@gmail.com
|JGKC9AYC||2/27/11 4:56 PM|
Well, i'm one of the ones that can't access their Gmail at all. I'm just worried about the possibility of my e-mails being deleted.
It's funny...my wife's pc is in the same room hooked into the same router & she can access her Gmail account, although she accesses her via Thunderbird.
Perhaps I should try that?
|indzindzin||2/27/11 5:00 PM|
yes, yes, same here - contacts are fine, but interface is set back to the original and there are no emails left. everything (5 years) gone gone gone. it happened this morning, i think.
the only weird thing i could find was that 12.32pm my POP was activated, and i couldn't do it myself as i was not at the computer. i always log out and don't save my password on computers that are not mine, so i am sure nobody could touch it.
my POP was set to copying messages when activated.i checked the recent activity and there was nothing except my actual connection showing, so i can't tell if there were any unknown IPs.
sad day... hopefully google will take care about this, way too many important emails were there
|Bali Dwipa Tours||2/27/11 5:01 PM|
I have the same serious problems with my Google Apps Email. Everything has been cleared. I have used Google Apps Email for almost 6 years for my business. But I found everything has been gone. Is there any possibility to have those emails again in my account? A lot of important emails have gone. man...@bali-dwipa.com
|mksf103||2/27/11 5:05 PM|
I experienced the same problem. All my mails, labels, and personalized folders are all gone.
|WallaceLA||2/27/11 5:09 PM|
|segwilly||2/27/11 5:13 PM|
Having same problems here are periodically checking in to see when messages could be restored.
Years of email can't just disappear like that with way too much information.
Will keep checking in hopes that it gets resolved soon.
|mksf103||2/27/11 5:15 PM|
I have lost all my mails in every folders. I am using windows vista and google chrome to access gmail. Anti virus program is norton 2011.
|Bali Dwipa Tours||2/27/11 5:18 PM|
My company have 17 users on Google Apps Email, only 2 accounts have this problem. The manager and sales account. I wish Google fix the problem soon.
|crgirald||2/27/11 5:19 PM|
Hi, I have the same problem, lost all my emails, what happen?, where is all my information?
Operating system: Ububtu 10.10
Program and version you use to access Gmail: Firefox 3.6.10
|ccw777||2/27/11 5:20 PM|
I've found that all things are gone!!!! Everthing has GONE!!
Emails, Folders, Settings, Rules, Filters, Signature!!!!
No INBOX and no SENT!!!!!!!
What's happen!!!! When will this be restored???
Dear Gmail!!! HELP!! :'(
|tdeyle||2/27/11 5:23 PM|
Same problem as everyone else. Lost folders, as if I just opened the account.
Operating System(s): Linux Mint 10, Linux Mint 9, Windows Vista
Program and version you are using to access Gmail: Google Chrome 9.0, all systems
|dee473||2/27/11 5:27 PM|
IT'S ALL LOST...ALL OF IT ..WHY????
WHAT THE HELL
|breschke||2/27/11 5:37 PM|
signature is gone, my acct setting is still reporting the full amount of email usage but on email page it says 0.
so something is wrong with the email section only.
|megan1980||2/27/11 5:41 PM|
I was working at high capacity too, as someone else mentioned, think my inbox was 40% full. Someone mentioned that might have something to do with it:
|kaupha||2/27/11 5:46 PM|
I too lost Inbox, sent items, folders, drafts etc..
has some one found what's going on??
|Aks78||2/27/11 5:50 PM|
Please restore my gmail account it has lot of stuff of sentimental value and some photographs of my deceased Mother. I thought its a safest place to store them but i am very regretful. Please restore my account its my humble request.
|kaupha||2/27/11 5:52 PM|
Operating system: Windows vista
Program you use to access Gmail: Google chrome
Your antivirus software : AVG free version
|ChroniclesofChaos||2/27/11 5:56 PM|
Logged in today to find my emails, interface all emptied!
All emails in other folders too! Only thing that remains are friends in chat.
When I checked with friends, they have everything intact.
Seems I'm the only one who has had everything emptied.
|davekramer||2/27/11 6:04 PM|
I can't even login still. I keep getting Error 500, numeric code 82. :(
As a joke I checked "email me when people reply" since right now its freakin' useless.
|gnodler||2/27/11 6:14 PM|
Like everyone else in this forum subject, I lost everything at some point today. I now have three emails, the oldest is from a little after 1:00 pm. I had been using gmail for the past five or six years
|jlabum||2/27/11 6:17 PM|
well, now they just disabled my account. is this part of the process of fixing it? please? i cannot work wihtout my gmail account - this is the address everyone has, and this is where their address information is stored.
|hetalnv||2/27/11 6:19 PM|
Mine has been disabled too.. I hope this is a step to fixing the data ....
|davekramer||2/27/11 6:20 PM|
Honestly, I've been with gmail since it was closed....and, I'm disappointed by:
1) the fact my email has been down all day
2) the silence on the issue
3) the response to my trouble ticket.
I work in IT, and I realize not everything is a known issue but I would think they would handle this better from a PR stand point.
|ricciw||2/27/11 6:31 PM|
same here, everything is gone included mails, settings, theme, labels......so scary! I got many important messages in gmail! Google, please answer us ASAP.
|jlabum||2/27/11 6:33 PM|
did anyone else end up with their accounts disabled in this process? google, please give us some answers - first you wipe my account clean, and then you disable it so i am even more screwed. answers, please.
|Bali Dwipa Tours||2/27/11 6:39 PM|
My Google Apps Account has been disable by now. I can not login anymore. It says, "This account has been disable"
|theautreys||2/27/11 6:39 PM|
half an hour... for the resolve...
wait for it... lol
|brooxanne||2/27/11 6:40 PM|
Everything is gone for me, too. Don't really have anything to add - just wanted to be included in the # of folks this is affecting. Serious, Gmail -- please help!!!!!
|grandpaweed1||2/27/11 6:40 PM|
my account was also disabled. as someone who does 3rd level support in IT, can't say i'm very impressed with Google's response. not a good show for cloud computing.
|Kayla Marie||2/27/11 6:41 PM|
My account was also disabled.
|beetehk||2/27/11 6:42 PM|
my account has also been disabled, hope that they are fixing the problem.
|jason.may||2/27/11 6:42 PM|
My account is disabled now. I'm taking this as a positive sign that they're working on restoring data. Perhaps they don't have a "please wait while we work on fixing our screwup" apology page to use and they just went with the only redirect page they had handy.
|SteveJobs||2/27/11 6:44 PM|
This same thing has happened to me.
My normal gmail account (this one) is intact.
Affected Account= school email account hosted on gmail
Symptoms: All email deleted. Drafts deleted. Folders Deleted. Account reset themes gone. unable to set status. Associated accounts( forwarding) deleted. Account picture still there. Signature gone.
Please email me if you need more detail about the problem.
Operating System: Ubuntu live CD
Anti-virus: uhhh....plugins: add block plus, flash blocker, stylish
|dcmangum||2/27/11 6:50 PM|
|sarasparks||2/27/11 6:53 PM|
My account has also been disabled. I am not happy with how they are handling this. I shudder to think of what correspondence my business is missing while the account is down.
|frankmhowland||2/27/11 6:53 PM|
My account (with all emails prior to today wiped out just like everyone else on this forum) was just disabled within the last two minutes. It's 9:51 PM Eastern. Hoping that this will be fixed. The message I get says:
In most cases, accounts are disabled because of a perceived violation of either the Google Terms of Service or product-specific Terms of Service.
Again, poor PR.
Good luck to all!
|guicampos||2/27/11 6:54 PM|
Yeah, getting the account disabled issue too...
|Tasman Isler||2/27/11 6:56 PM|
Last night everything was erased and just not got disabled.
|Megs1628||2/27/11 7:00 PM|
Okay, first the only bright sides I have found is that I am not going crazy and I am not the only one having these issues.
To pin down the time, I tried accessing Gmail from my blackberry around 2:10pm EST and resending an email. It didn't go through, but I thought *maybe* it's my cell provider. So, I logged on to my personal computer around 3:10pm EST and got a Temporary 500 error message. Thinking maybe it was the browser, I switched computers and got the same message, which prompted me to fill out the help request.
Around 4pm I received an error message on my blackberry that I had to validate the password for my Gmail account; I did this around 6:00pm, and then received another message asking for validation.
I left and came back and tried again around 9:20pm EST and found out my account had been DISABLED because of violation of the terms of service.
I am upset, disappointed, and generally sick to my stomach. This is my work account, where I keep ALL, yes ALL of my contract work emails. I migrated to gmail because it was easy to use, looked professional, and I liked the features. I have NEVER had this happen with other providers, and I sincerely hope that Google can restore my account along with everyone else.
|alyceslee||2/27/11 7:01 PM|
my six years of gmail and pop 3 accounts history up until 10:38 am today 2-27-11 are missing. so are the labels, and filters. i checked on chrome, internet explorer and firefox, all the same result. on windows 7. like everyone else this is really a disaster! i hope this will be fixed soon
|marianomdo||2/27/11 7:13 PM|
I lost all 7+ years of emails this morning. I tried loggin in and got a 500 error notice. Tried logging in again an hour later and all my emails, settings, folders were gone. Filed a report, and started a thread. Now, 8 hours later, my account is disabled.
|discouraged again||2/27/11 7:20 PM|
I use forms on my web pages to send me e-mail to my g-mail account.
I have my spam filter set up so every e-mail the forms generate is marked as not spam by the words in the title.
Everything stoped working around Feb 08, 2011.
I lost thousands in sales.
When researching what happened I finally found a problem in the server (not google) that sends the form mail.
See this found in the server:
74.125.XXX.XX failed after I sent the message.
Remote host said: 550-5.7.1 [63.246.XXX.XX 1] Our system has detected an unusual rate of
550-5.7.1 unsolicited mail originating from your IP address. To protect our
550-5.7.1 users from spam, mail sent from your IP address has been blocked.
550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to review
550 5.7.1 our Bulk Email Senders Guidelines. o37si237608vcr.172
Guess what it appears as though G-mail has changed spam settings so all my mail was rejected and and appears deleted.
Tell me I am pissed!!!
My own mail from my web forms was aperently lost by G-mail. It did not end up in my spam folder either.
I am so pissed I don't think I can continue to do business with Google.
that includes adwords.
|jamerican413||2/27/11 7:20 PM|
I've lost everything, including my account. I've had this account since 2004 and don't know how many important emails and information has been lost. This is amazing - and scary. NEVER will I leave my security in someone else's hands. I back up all of my other important information but have relied on the email host to keep my emails safe. Good thing I have many in Outlook, which I'm now afraid to open for fear of it trying to sync.
|mingham07||2/27/11 7:21 PM|
Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 10:02:00 PM UTC-5 with more information about this problem. Thank you for your patience.
This issue affects less than 0.08% of the Google Mail userbase. This is a revised estimate. Google engineers are working to restore full access. Affected users may be temporarily unable to sign in while we repair their accounts.
|meghan.mccracken||2/27/11 7:25 PM|
I'm having the same problem, same timeline, as everyone else. I checked my email at around 2pm EST and it was fine; checked it again at around 4pm EST and everything was gone, wiped, reset like it was a totally new account. No mail, no folders, no labels, no contacts. It's pretty horrifying. I have a huge volume of important stuff from the last six or seven years in my gmail. Now I'm getting the message that says my account has been disabled. At least there's some forward movement, but it's not exactly encouraging or comforting.
Please fix this.
|WallaceLA||2/27/11 7:28 PM|
Well they continue to remind us that it is only affecting, what were we, .08% of gmail users. Clearly, we're a priority. Its my only form of communication with my deployed husband as he is under the sea. So... in the mean time I will set up email elsewhere and hope my message about an email change gets to him before he wastes time out of his very busy week to write me one to my gmail.
|frankmhowland||2/27/11 7:39 PM|
Now my Reader account has been disabled as well (at least I think I had it still after the Gmail account was disabled).
Meanwhile it is long past 10:02 when we were supposed to get an update.
I'm still hoping this will be fixed by tomorrow morning.
|ryan.rnkel||2/27/11 7:40 PM|
I have now been entirely locked out of my account. I can only assume that this is progress since it is a change in the situation, and they have already been working on the problem since early this morning. It is still unimaginably frustrating to be robbed of what are the entirety of my professional files on a Sunday night. How helpless we are when tech fails us.,
|armanjava||2/27/11 7:46 PM|
My account was disabled out of no where and I think it's related to this whol Gmail bug issue. Is google disabling accounts temporarily? If so, they should put an emergency message on their saying this could be the reason!
|jamerican413||2/27/11 7:47 PM|
'This issue affects less than 0.08% of the Google Mail userbase.'
You can try to minimize it with a statistic all you'd like, but to the affected this is HUGE! Do not insult your users' intelligence with meaningless figures to try to alleviate their pain. If I were the only one, this would still be the WORLD to me. I appreciate that you're trying to work on it, but in my opinion, that number you through out there was a slap in the face.
|Varun.reddy||2/27/11 7:48 PM|
Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.
This issue affects less than 0.08% of the Google Mail userbase. Google engineers are working to restore full access. Affected users will be temporarily unable to sign in while we repair their accounts.
|discouraged again||2/27/11 7:49 PM|
Guys and Gals.
I am also very pissed but Google did not do this on purpose.
Either someone hacked them or hardware failed or an employee made a big mistake.
I lost lots of money and my issue is not quite the same. Maybe related though.
When Google gets this big issue fixed, I will address by lost e-mail from a similar issue.
However I think I will give Google some sympathy for what they are currently dealing with.
|Mschult||2/27/11 7:51 PM|
I was actually quite comforted to find this thread. I was freaking out when I thought all of my google account was lost. Now I feel better because I believe that Google IS working to take care of this issue. It also reminds me of the value of redundancy.
Also, I don't think it is past 10:02 UTC - 5. I believe that 10:02 UTC - 5 is probably 10:02 Western time zone (or would it be Mountain time). Anyway, I expect they will update us in the next couple of hours, and definitely before the morning.
|menamirhom||2/27/11 7:51 PM|
im in the same boat, not sure if i need to post on here to let google know or if they're aware already...i'm among the "0.8%" :(
|Asnspwendy||2/27/11 7:53 PM|
How would they know who is affected by this or not?? My emails were all gone on Friday morning sometime. I hope they are able to trace who's account needs assistance. This whole situation is simply a huge mess.
|redgreen222||2/27/11 7:59 PM|
Looks like I'm not one of the lucky ones to gain access back to my account. I'm looking forward to backing everything up from the Google cloud and switching providers when I do have access again
"Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change." http://www.google.com/appsstatus#rm=1&di=1&hl=en
|Beanie4185||2/27/11 8:07 PM|
I probably know that I'm going to be much of an annoyance as the others, but I'm really depressed, so here goes:
My account, TODAY, was disabled for seemingly no reason. I left my computer for 3 hours and when I came back, BOOM! I mostly use this account for social activities! For god's sake, I'm still in middle school! I'm no spammer! And yes, I tried everything from the knol website to the account recovery form to password reset. Please help!
|mothramustardgas||2/27/11 8:18 PM|
This happened to me as well. I haven't experienced any issues until today. This is really terrible for a Sunday.
|meghan.mccracken||2/27/11 8:31 PM|
All my Blogger blogs are now gone.
C'mon, Google. Figure this out before I really freak out.
|trshome||2/27/11 8:38 PM|
Well, there is some comfort in knowing it didn't just happen to me - I hope the number of us who were affected in same way will get their attention and perhaps action to restore our messages. Clearly, I'll be figuring out how to back up email going forward. But this is the second time I've had issues with Gmail, and my family members on yahoo mail have not ever had issues. I thought Gmail was supposed to be the safest!?
|discouraged again||2/27/11 8:53 PM|
Everyone stop sniveling! Sure this is very inconvient but, I mean I am pissed.
I lost money here but really, did you pay Google for your e-mail service?
If you did than you have a reason to complain.
If you did not, are you so special that Google should pay millions of dollars to run all the servers needed so you can have free e-mail and you get to complain and smear and snivel?
I will be setting up a second e-mail account as a back up but look at it like this:
I dropped AOL for issues.
I dropped Yahoo for issues.
I dropped SBCglobal for issues.
G-mail was free and it worked well for a couple years.
Now it will be a back up e-mail or a primary with a back up but:
Google don’t owe you a free e-mail account. If you are so great, get off your arse and create a better online company!
|RainMatt||2/27/11 8:55 PM|
Account "reset"? Yes.
Also, how about deactivated? Yes
Both within hours of each other.
Suggestions would be helpful.
|swoop22||2/27/11 9:01 PM|
Same here and beyond upset as I have many emails that, if lost, will be detrimental to my personal life as well as my professional life!!!
|meghan.mccracken||2/27/11 9:07 PM|
@discouraged again You're an idiot. Google makes billions of dollars per year from the public's use of its free mail, calendar, docs, apps, etc. So go troll on another board. We're already all freaked out enough; we certainly don't need stupid trolls like you to add to our irritation.
|bkc56||2/27/11 9:12 PM|
Everyone needs to remain calm. The apps status board (http://www.google.com/appsstatus) clearly states that some account have been restored, more are being restored, and that account may be disabled during the process.
Give it time. There are a lot of Google engineers working long hours on a weekend to fix this.
|discouraged again||2/27/11 9:26 PM|
I knew I would pick someone up on that comment. I actually don’t like Google and yes, I was completely freaked out when I lost some important business documents as well. Seeing that Google is working at this makes me feel better.
No Google does not make a dime on free e-mail. It is used to bring viewers to their site. They make money on adwords and other advertising.
I am not jealous about their success and I am not a believer in their beliefs either.
Instead I see them as a great example on how any one of us can excel to having your own sucessfull business.
All you have to do is keep trying and you will eventually make it.
Then you will have thousands of people trying to knock you down the same as I.
You have been a great and free therapist for me.
Thank you. This is helping me to unwind while I wait for their staff to finish the fix. I hope they hurry.
|leboeuf||2/27/11 9:44 PM|
so glad i'm not the only one experiencing this. albeit the huge inconvenience, i just hope that no emails and attachments will be lost in the process. thanks for the free-email service, and thanks even more to the people who couldn't watch the oscars and are (hopefully) working overtime to resolve this horrible situation.
|ruthiesky||2/27/11 10:08 PM|
Michelle and Google:
I hate to tell you this but you've got a larger problem than what is being described by the Gmail users, here.
Listen. To. Me. Please.
I might be sending a snail mail letter to your privacy people very soon. You should read it.
Michelle, I don't know if you realize this (some people at Google do) but I have been tied to Google since 2004.
A serious problem has erupted within the last ten days. And it is affecting more than just the Gmail.
I will not describe it here.
Please consider this well-intended message to you. Lire entre les lignes.
|Asurmen22||2/27/11 10:11 PM|
I'm glad to hear I'm not the only one affected by this. I really freaked out when I found my account deactivated a bit ago. Thank you for working to fix this.
|kindmaniac||2/27/11 10:12 PM|
I lost access to my account at around 10:00 PM on the 27th. The screen it took me to when I tried to log on informed me that my account had been disabled, probably because of some terms of service violation. To the best of my knowledge, I have never violated the terms of service, so I submitted a report explaining that the disabling of my account was in error. I haven't heard back, so I'm hoping that I am in the same boat as the rest of you, and that we will all have our accounts restored to us promptly.
This really is wildly inconvenient and worrisome, though. I rely on my Gmail an enormous amount for my job, and not having access to it is really crippling me. I can't even do my work at this point, because all the material I need is in attachments on Gmail, so all I can do is wait until I (hopefully) get it back! I suppose I should have saved my files to my computer, but hindsight is 20/20.
|discouraged again||2/27/11 10:21 PM|
Website and business owners.
I was able to contact some of my hosting companies and retrieve my most recent e-mail orders found on the host servers. Don’t wait to long, as this information is not retained for more than 3 days on the servers I use.
If you can, pull your email forms down and replace them with call in by phone forms until this issue is resolved.
Just in case:
Do not reply to terms of service warnings.
If your e-mail resets, do not re-enter your passwords as this could be an attempt to steal your account.
Do not key in password information on any form unless you are absolutely sure it is the original. A good idea is never key in after opening any e-mail. Instead close all browsers, re-open a new browser. Go to the original page you have saved. Make sure the web address starts with https: Do not be fooled by look the same pages!!!
Otherwise you risk having password stolen and more.
|ruthiesky||2/27/11 10:22 PM|
There is a great deal that I am not writing here. This is not the place to do it. However, I would suggest that if you have concerns, send a snail mail letter to:
c/o Google, Inc.
1600 Ampitheatre Parkway
Mountain View, CA
I have appreciated Google's efforts over the years. However, I am aware of the situation that many users are facing now. And it is wrong that Google never devised a reasonable way to communicate about serious issues related to its products.
The story about this problem was published and is now on the wires via "The Huffington Post."
|ruthiesky||2/27/11 10:27 PM|
One last thing, there is a certain poster here who is totally in the dark about Google's economic stability. The truth is, as the magazine "PC World" said one time, "Google, thanks to its advertising (which is everywhere on the Internet) has gobs of cash."
Money isn't the problem here.
|drew022711||2/27/11 10:32 PM|
Hello, Google Techs:
My account was suddenly disabled -- I cannot even sign in, as my account seemingly no longer exists -- and just like many others here, I rely heavily on Google/Gmail/Calendar/Contacts for my work. Is this related to the deleted emails/folders/labels issue?
This problem will keep me up all night, unfortunately, but I appreciate the work you're doing to promptly rectify the situation. I have been a fan/early adopter/heavy promoter of yours since Gmail first came onto the scene in 2004. You better not let us down.
|karate||2/27/11 10:32 PM|
yesterday all my e-mail messages were deleted, and i had very important messages from 4 years that i use that e-mail.I've writedto support my problem, and in this morning my accont has been deactiveted.
Please recover my account and all my e-mails because it is extremlley importat to me !!!
|karate||2/27/11 10:33 PM|
i forgot to tell you the name for my account : drag...@gmail.com
|discouraged again||2/27/11 10:35 PM|
Pull your e-mail address down. Google already knows it. Otherwise, expect lots of spam!
|karate||2/27/11 10:43 PM|
how do they know it, because i'm sign in from another adress.
If my adress doesn't work !!!
|discouraged again||2/27/11 10:47 PM|
Just save your e-mail address and pull down that one post. When you sighned in to this forum, you used your gmail account.
Google is working hard on this issue. If you are still having issues tomarrow, contact them then.
|mangan.ericson||2/27/11 10:49 PM|
I'm having the same issue, yesterday all my e-mails were gone, been a heavy user since 2004, and now my account is disabled. Praying it all will be restored!!
|parvus||2/27/11 10:49 PM|
Agreed. I am having the same problem too, so I am forced to sign in from another address. My account has been disabled and I cannot sign in.
Operating system (e.g. WinXP): Win7
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003): Mozilla FF, IE
Your antivirus software (e.g. Norton 2007): Norton Internet Security
|Kabolo||2/27/11 10:55 PM|
No problems with Gmail in years... !
And now almost everything lost.. what is happening ?
Please, solve this !!!
|anaooooo||2/27/11 10:58 PM|
Same same same.
Account was yesterday emptied, except for tasks, calendar and contacts (5 years of communication, docs etc). And today disabled.
I won-t go into explaining how much i need it back (i-ll give it 24h before i have that meltdown). And I do get it that it's 'only' 0.08% of the gmail users affected, but that definitely doesn't make any difference in my day.
Oh man, I used o be the biggest gmail fan ever! Still have a bit of hope left
|discouraged again||2/27/11 11:04 PM|
I am starting to see a pattern here. Many users have made statements about writing Google and about resetting accounts.
There were three attempts to hack my account since September 2010.
All happened when I went to reply to an e-mail I received.
Each time the e-mail disappeared and a sign in to my Google page appeared.
It almost worked but I never signed in the second time.
My account still works all accept for e-mail forwarding on a G-mail server.
This is not in my computer or in my web forms or on my host servers.
All were fully scanned last Friday when the issue first showed it’s ugly head.
For me this is at G-mail and it is different than a wipe of all my information. Just the forwarding is blocked and maybe done by G-mail to stop this issue.
Stop and think. Did your G-mail all of a sudden sign off and require you to re sign back in?
If yes than guess what, you may well have invited the bug or worm into your system.
Also if you forward or open forwarded e-mail, than that may have been to open door as well.
|szie.pdave||2/27/11 11:20 PM|
Oh! Here's a new message: Your account has been suspended!
Why??? That's nonsense!
If they can't solve the problem, they turn to this way??
What can i say? F***
|sameerpuri77||2/27/11 11:43 PM|
Yesterday I had exactly the same issues reported here: deletion of ALL mails, archives, labels, filters, pop/imap settings for alternative email addresses, blackberry. It looks like a brand new gmail account with 7.5gb storage space as opposed to the 25gb I paid for.
As of today it gets worse: now I can no longer log in at all. A message pops up saying I've violated Google's terms and conditions (doesn't specify how so) and my account has been deactivated. So now I have no access to my contacts, Google docs, or Blogger.
Seriously Google, what's going on? I hope this is a temporary glitch and my account will be restored otherwise a law suite seems inevitable with so many grieving Google customers suffering losses notwithstanding emotional and monetary.
|Derrick.ny||2/27/11 11:47 PM|
My account was working fine until approximately 9pm Feb 27. My Android phone kept saying password is wrong. I logged in with my computer and it said my account is "disable". This gmail address is for my main business for 6 years and never ever do anything wrong like spammer. How come this happen to me? Hope it just a technical problem and my account will back to normal soon.
|SamuelChoi||2/27/11 11:47 PM|
And now my account is being disabled...
|ezmch||2/27/11 11:48 PM|
The frustrating part of this is that, as long as my account is "disabled" for repairs, email bounces back as "unable to deliver." That's kind of an issue.
|georgezeidan||2/27/11 11:52 PM|
I am frustrated too however Google is working on it as the link below suggests.
I run Google Apps and my account as the admin is suspended but all other accounts are fine and never failed!!!
Anyways, I am watching this link for updates from Google: http://www.google.com/appsstatus#rm=1&di=1&hl=en
|terpz09||2/27/11 11:59 PM|
I do not run google apps, but i also have the same 2-day glitch....first lost about 4gb of archived mail yesterday, and now the account has been deactivated...any timeline for a fix?
|formandpheromone1||2/28/11 12:03 AM|
I'm joining the unfortunate group here, but I have a bit more detail as this happened as I was trying to send an email last night around midnight PST. When I pushed send, the account said something along the lines of "account temporarily unavailable" and remained so for about 5 minutes. Then, suddenly it was back up - but all mail lost as you have all experienced. Also, 5 years of business records and contacts. My (old and unfortunately not updated contacts still there, but that is all)
BUT - to add insult to injury, now when I logged in tonight, I was told that "sorry, your account has been disabled." (Hence the "one" in my userrname) Now I've got NOTHING! SO PLEASE UPDATE AND BACK UP YOUR CONTACTS!!! It actually can get worse.
Also, I was hoping to get some info here on the fact that, before my account completely disappeared, when I would go to start an email, the first letter would bring up a slew of 15-20 suggestions. They seemed random as some I had not contacted for years, but I was hoping that, since at least that info was still in the account somewhere, that it could at least help me to recover a database of all the business contacts I have made in 30 freaking countries in the past 4 YEARS!!!
|azmanat76||2/28/11 12:05 AM|
I guess i have the same issue. Out of sudden my mailbox being disabled. If they put up notification when we log on that will good. This is about customer experience here. Even though is free , at least notification that our mailbox being fixed. That the information i require. My-email azman.abd...@gmail.com being disabled out of no reason since this morning. I'm waiting important email here. I guess i need to divert all my mail to new mailbox just created. what a fuss here.
|bkc56||2/28/11 12:11 AM|
Please note that this issue now has two forms:
1. E-mail, labels, settings, etc no longer in an account.
2. The account being disabled while repairs are being done.
You can track the status of this issue on the Google Status Dashboard: http://www.google.com/appsstatus (click on the wrench for today's date on Google Mail for details).
|Tiffany Distressed||2/28/11 12:11 AM|
I see this has happened to lots of you, have any of your accounts been restored yet? I really hope my account is restored soon because as I have said I use it daily for my day-to-day work and personal communication. I also have 3 years of emails/contacts built up that I need access to!
Is there anything else I can do? Another way I can bring my problem to the attention of google?
|Tim Acheson||2/28/11 12:24 AM|
I wouldn't trust Google with my emails. My Gmail address redirects to my Hotmail inbox. You could easily do the same -- try it and judge for yourself.
Despite what fanboys and apologists say, Gmail is an inferior webmail platform. Like Yahoo Mail, it has users but these are largely legacy users from the glory days. The web has moved on from second-generation search, but dinosaurs like Yahoo and Google have not. Gmail never beat Yahoo Mail, the latter still has many more users.
Some people reading this genuinely believe that Google is still cool and innovative. They are living in the past.
Google employees love to criticise their rivals (this is unprofessional and often underhanded behaviour), especially Microsoft -- and yet they can't provide the same level of service.
|suley786||2/28/11 12:30 AM|
Ok this is really getting annoying first then when i saw the suspended page i was like this cant be happening. Now it seems more like they are backing up. Im probably gne need to review my purchases with google in the future
|alti7||2/28/11 12:50 AM|
I wrote a post last night about all of my emails being deleted along with my folders. My contacts were still there though.
I changed my password and hooped thinga would be better today.
This morning my account was disabled so i have no contacts, emails ..nothing ..
I have opened a new account and backed it yup on OUtlook so this does not happen in future but i need my emails abck. it is 7 years worth of emails and contacts. I hope google fixes this soon. Otherwise I have no idea what to do.
|suley786||2/28/11 1:17 AM|
|Tim Acheson||2/28/11 1:38 AM|
My friend, my advice to anybody affected by this even slightly is to set yuor Gmail inbox to forward to your Hotmail inbox, and use Hotmail from how on.
I've been using Hotmail since 1996 and never lost anything, plus I can easily back-up to my PC. Gmail came over ten years later, blatantly copying MS as usual.
Google is too busy trying (and failing) to win contracts that Microsoft is bidding for, while spending more money on lobbying governments than Facebook and Apple combined, etc, etc, to bother about trivial issues like the personal emails of ordinary users.
Google's point of view is apparently that you get the service for free, therefore quit whining about problems.
|bkovacic||2/28/11 1:47 AM|
Is this related to Android GMail app? I've lost my account after I installed new Android Gmail App update...
|Tim Acheson||2/28/11 1:49 AM|
The known issue of people's Gmail accounts losing data is not currently thought to be related to the Android app, but that's an interesting possibility.
|frankmhowland||2/28/11 3:27 AM|
Has this thread been superseded? I see no messages since 4:49 AM.
|Mike CH.||2/28/11 3:35 AM|
Here's a brief update on where we're at. There was a service disruption affecting some Gmail users. We have temporarily locked the affected users out of their accounts whilst we perform repairs. See my post titled "ACCOUNT DISABLES" at the top of this forum.
We're working on restoring access to these accounts as soon as possible and more information will be provided on the apps status dashboard here:
as our efforts proceed.
Accounts that are affected are currently fully disabled. We're in the process of changing this to be a Gmail only disable so you should regain access to other Google services soon. This will also mean email to these accounts stops bouncing and gets queued up for later delivery instead.
|such sweet thunder||2/28/11 3:49 AM|
Thanks for your response. Can you state with certainty that the issue will be remedied and our data will be restored? That would mean a lot to many of us.
|marianomdo||2/28/11 3:49 AM|
I am hopeful gmail will restore my emails and folders it has ben 12 hours since they disabled my account. Does anyone have good news? Are your emails and account restored?
|Tim Acheson||2/28/11 3:52 AM|
A few people have emailed directly me about this problem today. I am sending the following advice.
Gmail crash troubleshooting guide
1) Create a Hotmail account, and start using that instead of Gmail. You can't trust Gmail to keep your data safe, they make no guarantees.
2) Try connecting to your Gmail account via Hotmail, or through Exchange and other third-party systems if possible. Gmail on the web is affected, but yuor data may still be available for a period. Reports from users indicate that the problem is getting worse -- some people who only lost some aspects of their account such as contacts the next day have lost more or even everything.
3) Wait and hope that this time Google is able to restore some or all aspects of your account soon. When that happens, set all emails to forward to your new Hotmail inbox, and start using Hotmail instead of Gmail.
4) Keep your Hotmail account safe by synching it using the free software provided with Windows Live Essentials, or with another email system e.g. Exchange.
5) Anyone wanting help or advice is welcome to contact me via www.timacheson.com which is my own personal website. I've been using Hotmail since 1996 and Gmail since it launched about a decade or so later. Google has been too focused on trying [and failing] to win corporate contracts against Microsoft, and on adding new features to Gmail for PR, to safeguard the accounts of ordinary users who pay nothing toward the service.
Please pass this on to others who may be able to solve the problem by following these steps -- at the very least these steps will prevent the problem happening again.
|suley786||2/28/11 5:46 AM|
Seems like they have the data just a corupt databse. Out of intrest who would you guys recomend for paid email, im looking at windows live mail plus and yahoo but want less hassle but also reliability
|KudaPaul||2/28/11 5:52 AM|
What the hell?!?! They have fully disabled the account in which all of my emails are missing. I had to use my other account to post this. Google, please help?!?! What will happen to all of the emails people try to send me while you have disabled my account?!?!?!?
|intermanaut||2/28/11 5:52 AM|
@Tim Acheson - read these.
Advising people to rely on Hotmail, another free platform, is dumb. Dumber than dumb, in fact.
|suley786||2/28/11 5:55 AM|
@ ^ Microsfot all be there faults have had less issues then gmail but yep both platforms seems not reliable.
|sameerpuri77||2/28/11 6:02 AM|
So then what is the most reliable email system out there?
|Tim Acheson||2/28/11 6:03 AM|
"who would you guys recomend for paid email, im looking at windows live mail plus"I use Hotmail Plus and highly reccomend it.
|Tim Acheson||2/28/11 6:08 AM|
"They have fully disabled the account ... What will happen to all of the emails people try to send"
The last announcement did explain about this. Google sent an email to affected account holders.
If/when your account is restored, you may find that emails addressed to you during this period are lost.
May I suggest setting-up a Hotmail account and trying to link it to your Gmail account, you may find that you can receive emails in this way.
|sameerpuri77||2/28/11 6:08 AM|
Check this out:
So apparently Google is hard at work on a full restore. Hopefully....
|Tim Acheson||2/28/11 6:11 AM|
"Advising people to rely on Hotmail, another free platform, is dumb"No, it's pragmatic advice. Also, Hotmail Plus is not free, it costs about £10 per year.
In the example you gave, the lost emails were quickly restored, and we were told exactly what caused the problem. In this case, neither of those can be said at this stage.
|Tim Acheson||2/28/11 6:14 AM|
"So then what is the most reliable email system out there?"Hotmail Plus. (I've been a Hotmail user since 1996, and a Gmail user since it was launched -- Gmail went public over a decade later than Hotmail.)
|Tim Acheson||2/28/11 6:17 AM|
For those who expressed an interest in the most reliable email platform available:
(I've been a Hotmail user since 1996, and simultaneously a Gmail user since it was launched -- Gmail went public over a decade later than Hotmail. My Gmail account was lost in this incident, but luckily it was forwarding to my Hotmail account so I lost nothing.)
|Paula Restrepo||2/28/11 6:27 AM|
GOOGLE SUPPORT HELP PLEASE! I cannot access my account, there is really valuableinformation there for me, this account have been my principal account for 4 years, I am really afraid to think about how much data I lost.
Yesterday Feb 28 at 7pm I could access to my account properly. I tried to check my email at 9pm and the horror began.
Since then every time i try access to Gmail, it redirects to the "Google have disable your account" Page.
This is really frustrating!
My OS is Vista
I used Chrome and check my email with the Google Mail checker extension.
ESET NOD32 is my AntiVirus.
|Randy A||2/28/11 6:28 AM|
@Tim Acheson You are too funny. Calling Google a dinosaur while extolling Microsoft as the hipster of the day really shows your total lack of credibility. I couldn't wait to get Gmail in 2005 because my Hotmail account was wiped. No mail. No contacts. Not an admission from MS that anything was wrong, no returned emails, no nothing. Just a dead empty account. Worse, because my OS of choice didn't come from MS I had no backup because downloading mail wasn't available to me. At all. Not even for a price.
MS will have issues in the future with Hotmail, their history shows that. Messages will be lost. Service will be interrupted and people will be pissed. Some of them will be pissed at YOU because YOU told them that switching to Hotmail was the thing to do. What will you say to them then? You better rehearse your speech now because you'll be needing it.
Best comfort and advice I can give anyone affected by this:
1) Things happen. No email, not even self hosted email, is 100% safe and secure. Things happen.
2) Google will restore everything that they possibly can. There may be some pain from bounced messages, but it will be fixed as totally and completely as possible.3) DO NOT follow advice from people like Tim. If you want to switch email providers that's your choice but don't do so thinking that some other system will be trouble free. You should be backing up your email using the free POP or IMAP access that Google has made available to any POP or IMAP capable email client on any OS. See the references below.
Thunderbird from Mozilla is free, open source and works VERY well with Gmail. I use it on 2 computers in 2 locations to download my entire mail archive.
Oh, yeah, back to my Hotmail account. I still have that account from 2005. It's still sitting there empty. Well, there are thousands of spam messages in the inbox, but other than that it is empty. Every one of my contacts took advantage of the Gmail invite that I sent them and we have all been pretty thrilled since.
|Tim Acheson||2/28/11 6:42 AM|
@Randy I can understand your eagerness to defend Google here, but let's keep this on-topic and not use this as an opportunity to criticise Google's commercial rivals. A large number of people are facing a very real problem, here.
Ni, Microsoft isn't hip and cool, nor does it pursue or promote such perceptions unlike one or two companies we could mention here. Microsoft delivers resaonable products -- you use it, and it works.
That's good advice.
I reccomend Hotmail or better still Hotmail Plus. Would you prefer me not to mention Microsoft products?
I am offering practical advice to people whose accounts are now completely locked out by Google.
What you're offering is cheerleading for Google and acting as an apologist for the corporation, which is fine elsewhere but it's not helping the people posting on here.
|suley786||2/28/11 6:50 AM|
@ Tim totally agree with you, rather then supporting google, google should be advising us of whats the problem and whats being done rather then suspending our accounts and not telling us they are working to fix. Also before another google fanatic has a go microsoft staff do respond to there forums and unlike here google staff see and dont reply much.
I was actually looking at the space differenace and paid wise hotmail offers more, i guess no-one recomended yahoo since its crap lol. Anyway i aint fussed aslong as i get my files back i dont mind staying with google will just need to create a mirror with hotmail or something
|Randy A||2/28/11 6:54 AM|
Tim, I would prefer that you not beat the drum of Hotmail as a more secure, more reliable platform that people can trust with their messages. It isn't more reliable and you saying that it is doesn't make it so. I did not beat the drum of Google in any way. I advised people to take actual steps to protect themselves in the future from data loss. If that makes me a Gmail homer, so be it.
Advising someone who has suffered data loss with Gmail to switch to Hotmail is exactly the same as telling someone who has had their home broken in to to leave their doors open when they go to work so that the next thief doesn't have to jack up the door frame to get in. If you don't have some type of security in place you are at risk of suffering loss.
You are not giving helpful advice IMHO. Anyone can switch to any email provider that they want and it has exactly ZERO impact on me or my life. If they don't couple that switch with proactive steps to secure their data then the odds are that their choice WILL have an impact on their life in the future.
|Randy A||2/28/11 6:58 AM|
@suley786 You are right, you should have a mirrored copy of your mail and it should be local. Forward it to Hotmail if you want to, use Hotmail if that suits your needs but you should absolutely have a local copy regardless of who your main provider of email is.
|DMAvery||2/28/11 7:03 AM|
My account is STILL disabled. And everyone who emails me gets a "Permanent Failure" message! Any update? the latest update under the Apps Status Update doesn't list any progress since yesterday. This is terrible! I'm so upset--that permanent failure message is like telling people that i'm out of business! I can't even forward my email to another account!
|Mastropiero||2/28/11 7:03 AM|
Don't feed the troll!
|Mastropiero||2/28/11 7:12 AM|
Yeah, as Randy A said before, Thunderbird works like a charm with Gmail accounts.
We use at the whole company Thunderbird 3.1.7 with hosted Gmail and we have uninstalled MS Outlook from all our computers!! (Outlook is a nightmare when accessing IMAP mailboxes).
So I also recommend the Thunderbird option as a local backup mechanism as well as a great full-featured mail client.
|Tim Acheson||2/28/11 7:22 AM|
@Randy, my friend, just this once, I am begging the Google fans out there not to turn this thread into an anti-Microsoft platform. This is an important discussion about Google's email platform. Real people have real problems, here.
Let's not even get into this. Hotmail is more secure, more reliable, and ideal in other ways, but that doesn't help the good people posting here today. The problem this week is that people have lost access to their Gmail accounts. Hotmail can help fill the gap, right now.
|Tim Acheson||2/28/11 7:23 AM|
"My account is STILL disabled. And everyone who emails me gets a "Permanent Failure" message!"All affected users should start using Hotmail immediately, and inform their contacts. Failure to do so will result in the loss of emails addressed to them.
|jazzrazz||2/28/11 7:26 AM|
Google Techs -- THIS IS VERY IMPORTANT: Can you in any way change the message that people are receiving when the emails bounce back? As written before, "Permanent Failure" message is very misleading and will make people think we are all out of business or have switched email addresses.
|Mastropiero||2/28/11 7:26 AM|
"All affected users should start using Hotmail immediately"Thanks Tim, but I am not a teenager anymore...
|meghan.mccracken||2/28/11 7:28 AM|
@Tim Saying the same thing over and over again does not make it true.
|Jan_M1||2/28/11 7:34 AM|
Tim. Who brought up Microsoft.. i think somebody who mentioned him in every of his dozens of posts, claiming it was an advice. Which would be ok if u did it once. But u did it over and over, surely not being of help at all. Your choice of words rather makes you a fan boy.
Yes, this outage sucks and it s google fault. Yes, others have failed too and will do so in the future. Relying on an online service will always be flawed if you do not have an offline backup of your mail. This is not Anti-MS statement.
"Let's not even get into this. Hotmail is more secure, more reliable, and ideal in other ways, but that doesn't help the good people posting here today. The problem this week is that people have lost access to their Gmail accounts. Hotmail can help fill the gap, right now."Tim, real people have real problems here. ME being one of them. I m asking you not to make this an Anti-Google platform or a "Microsoft is better and i ll tell you over and over" platform. This is about the account resets and the service unavailability. That s it.
So please, do not tell people again how great you think Hotmail is. It s not the topic here.
Oh and getting a hotmail account wont help the people affected by this. Of course. The account is disabled, the emails even bounce. How would you be able to forward the emails to the hotmail acount. Alternativly, how would hotmail be able to fetch emails from another account, if this account can not be accessed right now. And nontheless: yes i tried, i ve had both gmail and hotmail accounts for years. No i m not gonna tell which service i prefer or think is more reliable. You know why? It doesnt matter right here.
|Tim Acheson||2/28/11 7:36 AM|
"Permanent Failure message is very misleading and will make people think we are all out of business"This is unacceptable. Set-up your Hotmail account ASAP and start using that. If/when your account is restored, set all emails to redirect to your Hotmail address and stop giving ot your Gmail address.
It's unwise to use Google services for business. That's not what they are for. To be fair, Google makes no such guarantees. I've blogged extensively on this.
But the message is not misleading, these emails have failed, you are unlikely ever to receive them even if your account is restored.
|jazzrazz||2/28/11 7:37 AM|
I wonder what we else we all have in common besides being the select .08% users affected by this: date of joining Gmail; locations; birth date; passcode accessibility; blonde, red or brunette? Any ideas out there?
|Tim Acheson||2/28/11 7:37 AM|
Once again, I am begging all Google fans to stop using this as another anti-Microsoft or pro-Google argument.
Let's stay on topic and try to help the affected users. Please! :)
|B2Pi||2/28/11 7:41 AM|
"Once again, I am begging all Google fans to stop using this as another anti-Microsoft or pro-Google argument."@Tim?
Uhhh, Tim? Pot. Pot? Tim. Much blackness all around.
Seriously, Tim, we got it... get rid of gmail, get hotmail. Now can you cool it?
|Tim Acheson||2/28/11 7:42 AM|
@Jan "I m asking you not to make this an Anti-Google platform or a Microsoft is better and i ll tell you over and over platform."
Let's not miss the point. People are unable to send or receive emails. If you ever go into the world of business, you will understand how serious that is. On a personal level, I have received emails today from people desperate for help who have lost urgent emails and documents ranging from divorce proceedings to job offers.
There are alternatives like Hotmail out there for people who need to send and receive emails.
Please, let's not argue here, I know a lot of people on this website love Google passionately and will support the company until the day it closes down. :)
|Mastropiero||2/28/11 7:45 AM|
"Hotmail users lose entire email inboxes, Microsoft restores them 5 days later"
"If you are reading this, it’s probably because Hotmail has gone down - yet again - as countless Hotmail.com customers find themselves unable to access their email due to a server going down.
|Randy A||2/28/11 7:59 AM|
Tim, there is one person that is off topic here. One person is making this an MS vs Google thing. One person has lost sight of the fact that real people are having real problems. That one person is you.
For the very last time, you are not offering help or advice. You are trolling.
|Jan_M1||2/28/11 8:07 AM|
Yes. Tim. Stop arguing. Live up to your own words. Now
Once again: relying on this documents to be online is flawed by desgin, not the service you use. ALWAYS have an offline backup. (no i dont, i ll change that as soon as i got my mails back)
If you are talking bout mails they did not recieve: the sender has gotten a bounce message, so the sender should know.
Yes this people need an alternative for the time being. Hotmail being one of them. nobody denied that it s an alterative to send and recieve emails right now. You told it. A dozen times. We got it. Nobody is asking "how can i recieve and send mail now" anymore. Stop telling. You re spamming this discussion which has the main focus on progress on the issue of account resets and temporary unavailability. Nobody is fanboying for google here.
So stop your spamming. Now. Please.
|DMAvery||2/28/11 8:14 AM|
@Tim, how does opening a Hotmail account help? if my google account is disabled, then i can't log in to enable email forwarding.
|suley786||2/28/11 8:24 AM|
@ ^ why inflame a topic were trying to streer away from when the reall issue is our mail being down
|suley786||2/28/11 8:25 AM|
Ok guys 30 mins or so and we should expect a proper anouncement acording to google whats up
We are continuing to investigate this issue. We will provide an update by 28 February 2011 17:00:00 UTC detailing when we expect to resolve the problem.
|Tim Acheson||2/28/11 8:39 AM|
Apologies, I am choosing not to reply to any more comments addressed to me about Microsoft, or listing URLs to anti-MS blog posts, etc. I am angry to. My main Google account is completely lost. This is inconvenient. It's the users who really trusted Google with everything I feel most sorry for, not just myself. They can not access Gmail, Docs, or anything -- their accounts are gone.
Now, if the Google fans will allow me to make a genuine point, without invoking the wrath of people who would prefer me not to mention MS products:
Other services like Hotmail can help you if your Gmail account has gone.
|DMAvery||2/28/11 8:39 AM|
@suley786, can you please provide a link if available?
|drew022711||2/28/11 8:41 AM|
|Randy A||2/28/11 8:50 AM|
Tim, your total ignorance defies all logic. Your trolling will in NO WAY help ANYONE that didn't ALREADY have forwarding or POP or IMAP enabled. Following your advice and setting up a Hotmail account now will provide the user with an EMPTY Hotmail account. That's really helpful.
STFU troll and be happy with your Hotmail account.
|Sara M.||2/28/11 8:53 AM|
Echoing jazzrazz's comment:
The message is wrecking more havoc than the outage. Can you change the message to "temporary outage"?
|drew022711||2/28/11 9:02 AM|
'We are continuing to investigate this issue. We will provide an update by February 28, 2011 12:00:00 PM UTC-5 detailing when we expect to resolve the problem.'
C'mon, Google...you're late.
|SuitcaseMan||2/28/11 9:09 AM|
Seconding what Sara M and others wrote above: The failure message send to people sending mail to our (disabled) accounts should indicate that this is a temporary situation. I know that the engineers have other priorities right now, but, if that doesn't take too much time, please consider it, too. The message
host gmail-smtp-in.l.google.com said: 550 5.2.1 The email account that you tried to reach is disabled.
is not very encouraging to whoever is trying to reach us.
|suley786||2/28/11 9:10 AM|
@ Above where did you get that message from since i dont see it on status page
|jazzrazz||2/28/11 9:14 AM|
Google TECHS: Please change "Permanent Failure" to the following (in Google speak):
"This gmail account is TEMPORARILY experiencing problems due to a system failure affecting some gmail users. We continue to investigate this issue. Please be patient resend your email at a later time. The recipient is aware of the problem and apologizes for the temporary inconvenience."
|jazzrazz||2/28/11 9:15 AM|
"This gmail account is TEMPORARILY experiencing problems due to a system failure affecting some gmail users. We continue to investigate this issue. Please be patient and resend your email at a later time. The recipient is aware of the problem and apologizes for the temporary inconvenience."
|rogerlaine||2/28/11 9:15 AM|
All my email correspondence from 6 years disappeared on Friday, Feb. 18th. I was able to access and restore only my contact list. Google website claimed that "permanently deleted messages cannot be recovered". It is unbelievable that I assumed all these years that the Google Servers had security and back-up. There is no live person that can be accessed either from the website or from Calling the Google numbers. A paying customer (extra storage) cannot talk to a live person about security issues. I cannot entirely believe that the servers cannot find my information and restore it, especially since it was a security breach. In frustration, I was on a business trip to San Francisco this week, and on Friday afternoon I drove to Mountain View to go to a "Lobby" in Building 43. The persons at the desk told me there was no-one I could speak with and they could only "direct me to the webpage", that Google was a "closed campus", and no one would be allowed to speak with me. They treated me rudely. On my way out I handed my business card to a Google employee and asked him to give it to someone in security to call me. This $380 billion dollar business does not treat customers with respect or kindness. Witness the Apple stores where we can get help any time by making an appointment. Also, 6 years of business and academic correspondence is an extremely large database and the loss is not only devastating but has financial consequences. There is a huge vulnerability in the Google servers. Any outsider or insider being able to wipe the correspondence with out multiple security checks is unacceptable. Google's technology is based on search and other patterns. A customer who has accumulated 6 years of emails is not going to wipe those files, and any such request should be met with a series of security requests, similar to changing the password. I want Google to restore my 6 years of correspondence emails. It is on their servers somewhere, and they can research and find it. There must have been multiple backups within Google. Roger a Laine, Baton Rouge, Louisiana
|HuntJason||2/28/11 9:24 AM|
Yesterday it was all my email being gone. Today it's
|suley786||2/28/11 9:27 AM|
We are continuing to investigate this issue. We will provide an update by 28 February 2011 17:30:00 UTC detailing when we expect to resolve the problem.
|Jan_M1||2/28/11 9:28 AM|
We are continuing to investigate this issue. We will provide an update by February 28, 2011 6:30:00 PM UTC+1 detailing when we expect to resolve the problem.
Posted jus now... almost 6:30 in this time zone.. so i beginn to wonder..
|Tim Acheson||2/28/11 9:31 AM|
@ Randy A
You may have intended your comment to be sarcastic, but in fact it is accurate. Yes, it is helpful. People still need to send and receive emails. People have lost their entire Google account and everything that goes with it, but believe it or not life still goes on without Google.
Hotmail is a useful way to continue using email without relying on Gmail. An added advantage is that, if/when Gmail comes back online, you can forward it to Hotmail and stop using Gmail forever.
|Tim Acheson||2/28/11 9:34 AM|
@rogerlaine "Google website claimed that "permanently deleted messages cannot be recovered". It is unbelievable that I assumed all these years that the Google Servers had security and back-up."
My advice would be to use Hotmail. They diid accidentally delete the emails of a small number of users once, and were quickly able to get them all back for everyone affected. It only happened once, not bad when Hotmail has been running since 1996 -- over ten years longer than Gmail has been public!
|meghan.mccracken||2/28/11 9:34 AM|
They keep saying they'll have more info at X:00, but the X:00 is sometimes already past when they post it. This is really not raising my confidence level. I'm starting to worry that they really don't know what's going on at all.
|meghan.mccracken||2/28/11 9:36 AM|
@Tim Seriously, is Microsoft paying you for each post? The horse, it is dead and beaten to a bloody pulp. We've all told you why you're being annoying and nonsensical rather than helpful. Shut up and go away.
|Mastropiero||2/28/11 9:39 AM|
"They diid accidentally delete the emails of a small number of users once, and were quickly able to get them all back for everyone affected."Yes. As quickly as five days:
|Jan_M1||2/28/11 9:41 AM|
ok tim.. i ve had it. I now will use the "report abuse" feature. Spamming is a form of abuse.
|sameerpuri77||2/28/11 9:42 AM|
Can't this guy Tim be banned from this forum? It's really irritating to receive spam updates on his love for hotmail. Please get a room Tim.
|dualaudi||2/28/11 9:43 AM|
Program: Outlook 2010):
Anti-Viri: MS security essentials
Using google apps for email under my domain. I have been suspended / Disabled for abuse.
Is this part of the same issue? I can't even log in.
|anananas||2/28/11 9:45 AM|
I definitly hope this is the same issue. Unfortunately Google seems not to be able to inform the people accordingly and just redirect everybody to "suspended for abuse" page.
|rusaldeev||2/28/11 9:58 AM|
My account is working fine, except that only online browser version is working, neither Mac mail agent not iphone/ipad mail is not working - it says that password is wrong. I checked IMAP setting are set "on", everything should be fine, but it is NOT!
I even removed the account from ipad and added again, still does not work!
What is the problem and when will it be resolved??
|wkraft||2/28/11 9:59 AM|
As all savvy forum users know, Tim Acheson is just a spammer and a troll here. As such, IMO Google would be fully justified in blocking his access to this forum, if not closing his Google account altogether.
|Randy A||2/28/11 9:59 AM|
@ruslan That's not the same problem that is going on here. These folks have lost all mail and part of the solution is their accounts are disabled.
|anananas||2/28/11 10:04 AM|
Google doesn't even updated their status page now :(
|monaheel||2/28/11 10:06 AM|
Is anyone else frustrated by the lack of timely updates? I definitely understand they are working hard on their end to remedy the situation... but I would like to be better informed of the progress. The vague, copy/pasted dashboard updates are not informative (or posted when promised either). Hopefully, this will be resolved soon though...
|wkraft||2/28/11 10:06 AM|
@samerpun77 I don't know whether it will do any good, but I've reported this Tim character for spamming the forum, since that's obviously all he's doing here.
|xericity||2/28/11 10:07 AM|
Has anyone had their account restored? I, among others, am getting redirected to a Google account suspension page. I assumed Google was making progress. I just hope the ones who have posted on this thread aren't abandoning once their account is fully functional again.
I assumed some progress was made once my account started to get redirected to the suspension page, but it's been like this since yesterday at around 11:30PM EST.
I believe that it would be a much more helpful post of accounts being restored. than seeing hundreds of people with the same entries regarding their account disruption.
It has been stated many times by other posters to use backups etc, So instead of reiterating over and over about lost data, etc, that maybe the efforts should be focused on some sort of backup plan for events like these.
|meghan.mccracken||2/28/11 10:09 AM|
@xericity Indeed, I would like to hear from any of these mysterious users who have had their accounts restored. Do they even exist?
|Tim Acheson||2/28/11 10:10 AM|
Hi Megan, you may not find my advice useful, but others do. :)
I've even received emails about this through my own personal blog, which I haven't actually linked to here.
|sameerpuri77||2/28/11 10:12 AM|
@xericity and @meghan I don't think there are users with restored accounts yet. Everyone's still sadly in the same boat. Let's hope that changes soon....
|meghan.mccracken||2/28/11 10:12 AM|
@Tim My point is that you have been roundly rejected HERE. No one HERE wants to hear about Hotmail anymore. Go away. And with this, I will stop feeding you, you trolly, mindless Microsoft puppet.
|Tim Acheson||2/28/11 10:14 AM|
@wkraft "is just a spammer and a troll here. As such, IMO Google would be fully justified in blocking his access to this forum, if not closing his Google account altogether."
I'm sorry to hear you think that. My main account HAS lost access to this forum, and everything else that Google accounts offer, like eveybody else affected by this. It's a bad thing for everybody affected, you shouldn't wish this on anybody,
Latest status report:
We are continuing to investigate this issue. We will provide an update by February 28, 2011 6:00:00 PM UTC detailing when we expect to resolve the problem.
|Tim Acheson||2/28/11 10:15 AM|
Let's curt out the name-calling and arguing here, please, so people can focus on helping the affected users (including me).
Latest status report:
|Tim Acheson||2/28/11 10:19 AM|
"Is anyone else frustrated by the lack of timely updates?"As long as they are working on it, I don't mind them neglecting the status page. As long as they ARE just too busy working on the problem.
|wkraft||2/28/11 10:20 AM|
@Tim Acheson "Think that"? No, I KNOW that, as do many others here who have tried to tell you that. But AS A spammer, of course, you're not likely to acknowledge it. Otherwise, yiou may be confusing "name calling" with "calling a spade a spade."
|Tim Acheson||2/28/11 10:22 AM|
"Has anyone had their account restored?"I have not yet heard of anybody who has had their problem fixed. Users have reported the problem getting worse -- a guy who had only lost his contacts yesterday has lost his emails today.
Early on, Gmail's status page said some users have already had their accounts restored, but I take this with a proverbial "pinch of salt" It sounds like standard corporate damage limitation, it makes it sound like the problem is more limited and it's impossible to prove or disprove.
|anananas||2/28/11 10:26 AM|
lol - now they have edited their page saying that the next update will not be at 6.30 but 7.00 - but that's over as well. what are they doing?
|wkraft||2/28/11 10:28 AM|
They're buying time, of course. ;)
|Tim Acheson||2/28/11 10:30 AM|
"They're buying time, of course."I don't mind that, as long as I get all my emails back including those sent to me while my account was deleted.
|anananas||2/28/11 10:30 AM|
@wkraft as long as you agree with me that to do it this way is not really a good idea I'm okey :)
why are they not just up front telling us what's going on. If they need more time then they should say so. I'm mad because I can not access my account - but that is life: not everything always works the way it should. But at least they should communicate honestly.
|armanjava||2/28/11 10:31 AM|
This is ridiculous. All of us with disabled accounts are getting all of our email bounced back to all the senders trying to reach us. What a horrible way of handling this issue.
|DMAvery||2/28/11 10:32 AM|
@ananas, what time zone are you in? here's the latest update i'm seeing in the eastern time zone of the US. 1pm was half an hour ago here, btw.:
|Tim Acheson||2/28/11 10:32 AM|
@armanjava "This is ridiculous. All of us with disabled accounts are getting all of our email bounced back to all the senders trying to reach us."
Where possible, create a new email account (e.g. Hotmail) and give out that address. That's what I've done.
|monaheel||2/28/11 10:35 AM|
|Tim Acheson||2/28/11 10:36 AM|
12 hours, I could live with that,
|Annenberg TV News||2/28/11 10:38 AM|
We're looking for people to interview who've lost their emails.
If you'd like to be interviewed: call 213-740-3847
|michelazzo||2/28/11 10:39 AM|
looks like things are being sorted out:
|dualaudi||2/28/11 10:39 AM|
@monaheel Is this the same for suspended accounts in google apps for abuse?
|anananas||2/28/11 10:40 AM|
well - seems like I'm really unlucky to belong to the 0.013% :(
|wkraft||2/28/11 10:40 AM|
Access has been restored for one third of the affected users. The remaining 0.013% of accounts are being restored on an ongoing basis, and we expect the issue to be resolved for everyone within 12 hours."By having the issue "resolved", I noticed that they only specifically refer to the issue of access, but nothing specifically about the restoring of messages.
|jjewell2||2/28/11 10:40 AM|
I've also reported Tim Acheson as a spammer using the "report abuse" feature. If he keeps posting in this thread about anything but Gmail I'll start to do it for every single post and recommend others do the same.
Tim, you're polluting the forum and your "advice" is useless. Leave, or stop posting.
|DMAvery||2/28/11 10:43 AM|
anyone here with a restored account who can tell us what it was like once you were able to access your email again? do you have your folders and messages back?
|meghan.mccracken||2/28/11 10:52 AM|
Checked again, mine's still disabled. I'm not sure I believe these users with "restored accounts" exist. It's nearly statistically impossible that ALL of us are in that unlucky 0.013%.
|dragos.o||2/28/11 10:53 AM|
I think that the persons that are in the 0.013% are the one that are using gmail for a least 4-5 years.
|derekmchin||2/28/11 10:55 AM|
It would seem that I, too, am part of the lucky .013%. Think I'll go buy a lotto ticket. My story is the same as everyone else on this thread. I was among the early adopters of Gmail since 2004 and have now lost 7 years worth of email. Not happy, but hopeful that Google will remedy the situation in due time. BUT what I SHOULD mention is that I have MULTIPLE Gmail accounts established at DIFFERENT TIMES. Some as recently as this year. And ALL of them are INACCESSIBLE!!! I hope this small bit of info might in some way contribute to resolving this issue.
|dragos.o||2/28/11 10:59 AM|
6 mounths ago i made another gmail acount, and that acount is working without no problem.
I think that the gmail accounts with problems are that accounts with big traffic !!!It's my opinion.
I have my email from 2004 and i use it every day. 18 hours per day !
|DMAvery||2/28/11 11:00 AM|
@derekmchin, i don't know what that means. i have 4 gmail accounts that were all established at the same time, and only 1, the most important 1 (of course), is disabled.
|xBladeDragonx||2/28/11 11:04 AM|
You guys need to relax and take a breather. I know it's frustrating that you can't access your email. It's especially annoying when your business depends on the service. Google has been reliable in making sure their customers are happy and will get things fixed and back. Many people have had privacy issues with Google about their saved emails on their server regardless of it "being permanently deleted." Aren't you guys glad that they actually have copies of them in case of issues like this? (Still a privacy concern, don't get me wrong)
It's not that simple to just fix the problem and get it online fast. Realize, only some people have had issues and based on majority of the posts, (assuming from this forum) Google Apps users are mainly affected. Google has to work around the error by not spreading the error to users who are not affected. (Users like me, and... sorry for bringing that up. Not bragging here, honestly...)
Based on what I know on how server maintenance works, (not a whole lot, but some..) the engineers have to find the issue, recode everything. Run that code through the servers and stress test it all to make sure it doesn't error again. All at the while still keeping the service up for users who aren't affected. All this takes hours. I mean in game servers with the same issues, it takes 6-8 hours alone. But unlike game servers, Google doesn't shut EVERYTHING down in order to fix the issue, they work around it and keep all other servers up. I'm pretty sure Google will restore all deleted emails. Just trust they will live up to their service and mission statement. I mean based on past events, Google has been really reliable on every service I use from them.
|WallaceLA||2/28/11 11:07 AM|
My account has been giving me temporary error 500 for 36 hours. While others seem to have some changes to their status, while still disabled, mine has remained unchanged. Anyone else?? I haven't been able to log in to see anything for 36 hours. Same error message over and over again.
|dragos.o||2/28/11 11:09 AM|
I trust that the Google's engineers will solve this problem.
If the e-mails will not be recoverd, it will be a big problem for everybody !!!
|MiaV||2/28/11 11:17 AM|
My issue isn't with the amount of time it's taking. They can take all the time in the world if my Inbox comes back to me in one piece. All I would like to see is a post from a real person that had their account restored.
Just curious how they knew their account was restored - was an email sent to the alternate email address or did they just keep trying until they were successfully able to log in?
Also, if they lost their emails/account settings, were they restored back to normal?
Inquiring minds want to know! So if any of the "1/3" of users that have had access restored would be willing to shed some light on the subject, I'm sure a lot of people would appreciate it.
|Extremelyworried||2/28/11 11:20 AM|
Re: Annenberg news or any other news outlet: I am a broadsheet journalist and blogger and have lost my main business account (which I access here in London).I can be contacted via Twitter at libertylndngirl.
For other forum users: I have two main Gmail accounts, both with very heavy traffic. One is working fine (& now backed up to the hilt), the other has been down since about 1600hrs GMT Sunday. Originally it was just reset, now it is blocked completely, 'disabled' in Google speak. Contrary to Google's earlier promises I cannot access ANY Google accounts - YouTube/Reader/Feedburner etc.
Wld also appreciate Google not telling my clients that my account has been permanently disabled
The message senders receive is:
Also: anyone that mentions Hotmail again is being reported by me for abuse. You know who you are.
|discouraged again||2/28/11 11:25 AM|
There were three attempts to hack my G-mail account.
Each time when I went to reply to an e-mail it looked like my e-mail account lost connection for a half second than the sign in screen re appeared.
This is a fake sign in screen. Do not fill it out!!
Close all browsers. Re-open from a known safe location.
Look for the https: at the beginning of the page address.
When you re open change your password. Use at least 15 random numbers and letters.
If the bug is already in your account it is too late. However I caught it in time.
My account is working with only a small loss of incoming mails that did not make it in.
I have re-directed 2 e-mail forms and now they are also working.
There are a few more to go.
However I will now set up a redundant e-mail order location. This way I get two copies of each e-mail order.
|whatabummer||2/28/11 11:27 AM|
I am also not a fan of the auto response. If this was something not to panic about, they certainly could have worded it a bit differently. Not everyone knows what is going on and in my opinion it sounds a bit extreme.
|xBladeDragonx||2/28/11 11:34 AM|
They will get the emails back. They have back ups for this very reason even after people complained about this. Only problem is the emails you don't get from when the glitch happened till now. I mean Gmail has been out since 2004 and this is their first major issue that made widespread media attention. I trust Google will get things back to the way it was.
The only inconvenience I see from this is not being able to access your emails and lost of emails during the downtime. Though.... I wonder what impact will this have on future Cloud Computing...
|clairemonster||2/28/11 11:53 AM|
Our team is continuing to investigate this issue. We will provide an update by February 28, 2011 9:46:00 PM UTC+1 with more information about this problem. Thank you for your patience.
We have revised downward our estimate of the total number of users affected by this issue from 0.08% to 0.02% of Google Mail users. Access has been restored for one third of the affected users. The remaining 0.013% of accounts are being restored on an ongoing basis.
|Veeoh||2/28/11 11:56 AM|
Oh noes! A service you are paying nothing for has had a problem! Bring on the whaaaaaambulance.
|xBladeDragonx||2/28/11 12:05 PM|
People who use Google Apps (that includes gmail) for businesses, collages, and so on pay for it.
|Fred_SWG||2/28/11 12:25 PM|
it's trolling a lot here !
Stop feeding Tim, too much food is not good for health ;o)
I propose to list some tips to secure your mailing (whatever the mailbox provider !! )
1) check the different access type to your mails :
- webmail (with your favorite browser)
- IMAP & POP (with a good mail client software)
- mobile : has a specific design for cellphones (all phones not only iphone or offer me an iphone 10)
2) look at the backup options or third party solutionMost of the time, you can do back up of your mail with your mail client software.
Using POP ? Keep your mail in your online mailbox if you have free space.
3) security :
Losing its mail is not fun, letting a stranger to read them is not too.
- Never give your login and password to any website (as facebook who propose to look for new friends into your contacts)
- Keep your backup in safe place !
- Check strange behavior of your mail box (new mail already read by somebody else). Have a look on the connection history
- add safety password recovery options
- use a strong password !!
- add a password to your backup (ie : zip them and add a password to the zip file)
- logout your mailbox on public computer before leaving
- use a password on your laptop (you may loose your laptop)
4) add an automatic forward to a secondary mailbox
It's a good solution but you also have to check the security to this mailbox (use a different password). Check regularly if the option is still active.
Keep in mind you won't have your "sent" mail excepted if you add your secondary address into bcc.
5) export your contact list.
6) Dedicate at least 1 day a year to clean, filter, backup your mail.
Thanks google (gmail) team for your efforts to give us our mails back.
|quest000||2/28/11 12:33 PM|
I'm adding my name to this group of people who still do not have access. I couldn't even post because my user name apparently doesn't exist anymore. So I am using an alternative google account. My last email was Saturday Feb 26. I would love to hear that someone really did get their access back, let alone their emails.
|johnster67||2/28/11 12:38 PM|
I can't access any of the services Google offers aside from search. This is critical as I used my gmail account in my job search, and not potential employers are getting back a message that my account is disabled. Not a good thing for an IT Pro.
|RD14||2/28/11 12:41 PM|
It is fustrating and I am sure Google is doing their best to fix the problem and get un back to normalcy. But the damage has been done. Communication is key in any emergency and I sure wish Google administrators/mgmt can get back to us with more details as to what occurred, how will we be notified of reinstatement and what time frame are we looking at.
|lonex||2/28/11 12:49 PM|
I still cannot find few emails after the backup. Google please help me, I have lost some very valuable pictures .
|DMAvery||2/28/11 1:07 PM|
@lonex, was your account one of those that was disabled, but is now restored? if so, were most of your folders and messages intact?
|RD14||2/28/11 1:21 PM|
latest update at 4:15pm EST
Google Mail service has already been restored for some users, and we expect a resolution for all users within the next 10 hours. Please note this time frame is an estimate and may change.
The remaining 0.012% of accounts are being restored on an ongoing basis.
|Payinitoff||2/28/11 1:21 PM|
My issue is a little different than what is being discussed here. I can log on to my admin account, but my personal email has been suspended for "abuse". I have no idea how to fix this and there is no way that I can find to contact Google for help. Please help. This Email is my only lifeline to my business vendors.
|Extremelyworried||2/28/11 1:24 PM|
Is there anyone reading this who HAS been restored? The official Google updates keep talking about how the majority have been restored, yet no one has come forward...
|drew022711||2/28/11 1:49 PM|
YAY! Everything seems to be back in normal, working order! Gmail, Calendar, Contacts, Blog...everything.
THANK YOU, Google, thank you thank you thank you.
|dsmithimages||2/28/11 1:50 PM|
Were your previous messages restored as well?
|ehammond1||2/28/11 1:52 PM|
My account has been completely restored with all messages (inbox, sent, drafts, etc.) and contacts that were there before the disruption.
Although, e-mails sent to me during the disruption have not and will not be delivered.
|CharityLong||2/28/11 1:53 PM|
Yes, Google Techs, as others have stated please change the message on the failures! As this is my primary account and one I use for business I don't want people to think I have closed the account.
Thanks for working hard to resolve our email issues....
|jazzrazz||2/28/11 2:00 PM|
Still part of the "remaining .012%" not yet restored...Still waiting. Happy for all of you who are back up and running.
YES, PLEASE CHANGE THE MESSAGE on the FAILURES!
Luckily I have gotten calls from business people asking me directly what is going on...but for many it looks as if we have put out an "GONE OUT OF BUSINESS" sign.
|drew022711||2/28/11 2:04 PM|
@dsmithimages: YES. It seems as such.
Good luck to you, dude...there's hope. I knew Google would pull through. (Actually, I didn't, I was pissed as all hell.) All good now, though. :)
|tem209||2/28/11 2:12 PM|
FYI everyone, I was locked out of all Google account (disabled) from about 9 pm EST on Sunday Feb. 27th until 5 pm EST on Monday, February 28th. It's back, and I did not lose anything, all emails and contacts appear accounted for, and access to Google Voice, Docs, etc. seems normal.
|tem209||2/28/11 2:15 PM|
To add to above, I sent test messages from a non-Google account and got an undeliverable bounce. They did not get through
|sbrown5865||2/28/11 2:16 PM|
How did you know when your account was restored?
|ehammond1||2/28/11 2:17 PM|
@sbrown: I didn't "know." I tried to access it, and it worked!
|tem209||2/28/11 2:19 PM|
I kept trying to login every few hours. It worked at 5 pm. I received no notification. keep trying if you still don't have it, maybe it will be back for you soon.
|johnster67||2/28/11 2:20 PM|
So, Those that are still affected, do you get the same error as below?
Google Accounts: I'm getting a message that says 'Sorry, your account has been disabled.'
If you're seeing this message as of 2/27/11, you might be experiencing a known issue with Gmail. Please visit the Apps Status Dashboard for more information. The dashboard will be updated when the issue has been resolved.
|sbrown5865||2/28/11 2:24 PM|
Thanks for the info and I will keep trying throughout the night. I'm just worried because I have all of my work e-mails on this account.
|Payinitoff||2/28/11 2:39 PM|
No, I get an error that says my account was suspended due to "abuse" and my iphone says my username and password are not correct. When I try to send an email to it, it comes back as undeliverable. This has been going on since yesterday.
|jord.graham||2/28/11 2:40 PM|
I am able to sign into other google apps (reader, calendar, docs etc.) now. When I try to go into gmail now, I get an "account maintenance" message (below).
I just tried emailing my gmail account and it has not been bounced back, so hopefully incoming messages from now on will be delivered.
|Extremelyworried||2/28/11 2:41 PM|
I just tried to get in and got a new message instead of the account disabled one !!!
We can’t predict exactly how long this will take, but if you are still unable to access your account in 48 hours, please contact us with your username at gma...@google.com . We apologize for the disruption.
|M.I.H.||2/28/11 2:42 PM|
Obviously, the techies are making progress, but I haven't seen the Apps Status Dashboard link put up for a fair bit, so below is the link.
You click on the little wrench symbol and you'll then get the most recent updates that I think can get from Google, unless they post here.
|suley786||2/28/11 2:42 PM|
@xBladeDragonx its easiyer said then done, to be honest this should be a high priority case, its 2 days going into day 3 and i still dont have access like alot of others. Im happy to wait providing google can get it all back but communicate better, its nice when you wake up and it says blocked even thought you know its not been blocked. Also good to hear a few people have had stuff back. First thing im doing is going to backup when its back. Also i do basic server maintainance also it seems more like a db becoming corupt with the account settings becoming corupt which is fine but atleast keep us posted!
Out of intrest does anyone know any script to backup via php or something as my nas has a web front so can run scripts.
|dsmithimages||2/28/11 2:46 PM|
My account just got restored with the new update about the mail account being posted.
|raj.talkad||2/28/11 2:50 PM|
I'm getting the maintenance message now. It does appear to be a bit of progress! As with some of the other users, I've tried emailing my gmail account from a non gmail account and did NOT get a bounce back.
|wscott404||2/28/11 2:55 PM|
Account is restored, but getting maintenance message with respect to my email. Google could have handled this much better...for such a successful company, I would expect a little better PR department. While I understand that the service is free, that's still no excuse for lousy PR, limited/repetitive updates with no substantive information, etc.
|Payinitoff||2/28/11 2:55 PM|
I'm now getting the same error everyone else is getting. Good, hopefully that means progress.
|Michelle||2/28/11 3:00 PM|
I'm glad you're noticing the error message changes. You should be able to access everything in your Google account that isn't Gmail. We're working on repairing the Gmail part as quickly as possible.
Thanks for hanging in there,
|meghan.mccracken||2/28/11 3:01 PM|
My account is restored, but my mail is still inaccessible while they're fixing it. Blogs, Reader, Docs, Calendar all intact. Whew.
|pasha.sharikov||2/28/11 3:02 PM|
firstname.lastname@example.org - an email I learned after another time I tried to log in into my gmail...
I would SO use this email last morning...
|chenergize||2/28/11 3:13 PM|
Noticed that all of the google accounts aside from gmail work.
Anyone see that there is nothing existing in google docs even though you can log in?
|snowy444||2/28/11 3:15 PM|
Checked my account just now and everything seems to be working. Thanks a lot Google. :) Hope the rest of you get your accounts back soon.
|pasha.sharikov||2/28/11 3:26 PM|
Google still working on my account, can any one tell me did you recover the messages that came after the blackout and before the works actually began? I managed to recieve a few important messages at that time.
Besides I hurried to change my password, probably that was unneccesary... Hope this wouldn't make any difference for recover
|fiream29||2/28/11 3:51 PM|
|taneka52s||2/28/11 4:27 PM|
This needs to be fixed asap! My email is my life.
|Paul_BI||2/28/11 4:31 PM|
I'd just like to point out that the way Google has handled this situation is really quite hateful. They had a technical problem, and yet for more than 24 hours I was told that my account was disabled for some unspecified infraction I'd supposedly committed. Not only was there no way to find out what I'd supposedly done (except, of course, for the fact that I hadn't actually done anything at all) there was no way to actually functionally appeal the decision. If my account really had been disabled because someone lodged, say, a spurious complaint against me for unethical personal or business reasons, I'd have lost my email, my Google Checkout account, my Google Reader account, Docs, Calendar, and so on — all for nothing and with no way to effectively do anything about it. (Sending emails into the void with no response doesn't count.) And apparently many other people were in exactly the same boat.
I think it's probably important to remember that we're not really Google's customers. Google is in the business of selling advertising, so actually their user base is more like their product. As such, disabling users' accounts, as long as the numbers don't get high enough to cause mass unrest or more directly impact their ad rates, is little more than inventory management. Something to think about when deciding whether to rely on a free service like this for important or mission-critical purposes.
|M.I.H.||2/28/11 4:39 PM|
If I may ask for clarification from MikeCH, or any engineer or employee in the know, please.
There is posted:
"Mail sent to the account will bounce."
But on Page 8 of this thread we see posted:
"Accounts that are affected are currently fully disabled. We're in the process of changing this to be a Gmail only disable so you should regain access to other Google services soon. This will also mean email to these accounts stops bouncing and gets queued up for later delivery instead."
We have had a number of users/customers write of concerns about email messages that are, or are not bouncing, whether they will be lost, etc. and we only see a datestamp on the MikeCH posts (In a fast moving situation with many updates a specific timestamp would be better.) so possibly when one of the engineers or employees in the know has the time could we get a clarification as to whether messages are still bouncing or not. If they are, under what circumstances.
You see, some business/professional type correspondence bouncing can be a serious problem for some folks.
|jord.graham||2/28/11 4:54 PM|
I have access to docs, but everything is missing. anyone else with this problem?
|kevin222||2/28/11 4:57 PM|
It seems that the lesson learned here is that one should no longer trust Google to reliably maintain their email, documents, and other information.
The initial "You have violated the terms of service..." message is just plain scary. This goes to show that Google can suddenly hold your email and other important data hostage whenever they feel like doing so. Perhaps Google will do this when they later decide to move to a fee-based business model? Suddenly your email and documents will be held hostage until you pay $100 a year?
Or what happens when Google decides they don't like your political views or other opinions? They'll just disable your account?
And I still can't access my messages.
|Too-Relaxed||2/28/11 5:24 PM|
To the person who complained about losing 17,000 emails today during Google Clean-Up the server day. If you have to keep 17,000 emails then you don't need to be using Gmail!!! Wow, have you heard of having it download from Google to Outlook/Outlook Express. I've been in business for 15 years and I back my email folders up then clean my boxes out.
Learn to use email dude.
|Rachgold||2/28/11 5:29 PM|
I still cannot access my gmail account. Anyone else having more success on that front?
|raj.talkad||2/28/11 5:32 PM|
I still cannot access my gmail account either. I must remind myself to be patient...grasshopper. I call myself "grasshopper"
|klvncmpn||2/28/11 5:49 PM|
|jazzrazz||2/28/11 5:50 PM|
Well I finally got this message when I tried to sign on. It is better than nothing! There is still hope out there.
|klvncmpn||2/28/11 5:55 PM|
I do want to say that I had previously posted earlier under another gmail name because my main user name - this one - was completely disabled. About an hour and a half ago, I was finally able to sign in under this account - it's being recognized again, and I retrieved my calendar which can now be shared again. However, I still have no access to email. Instead I got a message that if I don't get email in 48 hours I should contact the following: gma...@google.com .
|dswilcox||2/28/11 6:03 PM|
I was at a friends house this afternoon and signed on to my gmail account. It came right up but when I got home, I tried it and I get the same message the "Internet Explorer is unable to display this webpage." Has anyone else had that experience? Am I having a Google problem or an IE problem? Thanks.
|tcohen14||2/28/11 6:42 PM|
I actually pay for my account to have extra storage. Currently I have lost 4.5 years of business related emails and I cannot even log into my email as of less than 24 hours ago. While I truly hope Google is able to restore the problem I am VERY worried that:
1. I won't get back my old emails (which all the answers from Google seem pretty nebulous as so whether or not they are actually able to get the old emils back and
2. That I will never be able to log into my account again.
My question is if Google is unable to fix this problem what are the legal options for loss of such incredibly valuable data that is paid for?
|jjewell||2/28/11 7:07 PM|
There hasn't been an update for quite awhile. Googlers, please keep us posted? How close are you on that last 0.012%?
I'm apparently in the unlucky few still waiting.
|hetalnv||2/28/11 7:26 PM|
I am one unlucky one too.. Apparently I have a message on my gmail saying they working to recover the account. I hope atleast by tomorrow I could login
|Sarah||2/28/11 7:28 PM|
Thanks for your patience. We are currently working on restoring data from our backup system, which will take some time. As soon as your accounts have been restored, you should regain access again. Until then, your accounts will stay locked to protect them. There is a window between 6:00 PM PST on Feb 27 and 2:00 PM PST on Feb 28 during which the affected email accounts could not receive mail; in this case, the mail was returned to the senders.
I've attached the official Gmail update on this issue at the bottom of this post. Once again we're sorry for the inconvenience, and thanks for hanging in there.
|Kovi H||2/28/11 7:29 PM|
Update from Google on the official Gmail Blog:
I hope that everyone's temporarily lost emails are indeed temporarily lost and that everyone's mail can get restored asap.
|hannahejo||2/28/11 8:03 PM|
|M.I.H.||2/28/11 8:15 PM|
You indicate you were logged out and that means the browser was not closed, yes? I mean not closed when you stopped work, went to bed, whatever. I mean, you might want to explain a little more, BUT a security problem may arise if you were to get into too much detail. Kind of a hard spot and a rock situation here on the security of your own system with regard to providing more detail.
Gut feeling from where I sit is that your situation doesn't sound the same. I think you can't go wrong by starting your own thread and continue doing some research on similar incidents and if it's found the problems addressed in this thread are related to your situation you haven't lost anything by having your own thread.
I do think you'll need to do more research, though.
|M.I.H.||2/28/11 8:21 PM|
One more thing, I forgot -- you could try to do this, IF you know all your recovery information.
Enter a wrong password (not what was your password) and trigger the wrong password thingy, then click you forgot your password and go throught the recovery process.
I should have posted that first. Sorry.
Or have you already tried that.
Of course, you would be in a real bind if you don't have your recovery information stashed someplace. Then it's best not to try that quite yet.
|pamohearn||2/28/11 8:25 PM|
this is a nightmare. please hurry.
|hannahejo||2/28/11 8:26 PM|
I had my e-mail open on my phone and the last time I checked it was about 11:30 pm, as in I have gmail bookmarked and set up to "remember me" on my phone. And then I went to check it about 3am and it asked me to log in.
So I went to log in and it said my password was incorrect.
So I came down to the computer and tried to login and the same thing happened.
It told me I can't answer the security question to recover my password because I have to have been logged out for at least 24 hours, which I haven't been yet.
I have had Gmail since it became available, about 6 years I guess? And the e-mail I was invited to gmail through, I don't have access to anymore, so I couldn't get the password through that.
I sent in the recovery form using my best estimates or everything else and haven't been contacted yet by Gmail. Said it could take up to 24 hours but that was last night, it's nearly been 24 hours.
I'm really frustrated. I have read a few instances today of people saying that when they try to login today, it's telling them they have the wrong password, so it's not just me.
But it'd be nice if Gmail could address us too and not just the people who have the "disabled message". I'd like some help with my problem because there is a lot of important information in my account and I would just plain like to be able to login. My password is NOT INCORRECT unless someone hacked my account and changed it.
|ryan.rnkel||2/28/11 8:28 PM|
Honestly, the PR controls on google should have yanked this statement.
The reasons that Paul_Bl lists above are extremely apropos to this, as is the
controls that google has implemented over the reporting of this situation.
Everything has been about covering their own ass and doing very little to provide
a line of contact (beyond the typical, "We are aware of the problem and are currently
trying to investigate) for the affected parties. Every formal statement has been made
to cover their own ass, emphasizing the insignificance of the percentage, initially at
.27%, and then making further announcements only to downgrade--first to .08, and now
to 0.02, as it is stated two times in this blog posting.
|mikeappell||2/28/11 8:30 PM|
While I appreciate Google's promptness in responding to this service outage, and I know how difficult and time consuming restoring this quantity of data from tape can be, I feel that communicating more information, specifically more details on the fact that our accounts had been put in stasis to prevent any changes in state due to the bug which caused this cascading deletion, would have put a lot of minds at ease at the outset.
Most people assumed they had been hacked, had somehow violated TOS, or just that Google had screwed up in some unknown (and possibly unknowable, depending on how responsive customer service was) way. Had the true nature of the situation been communicated a day sooner, it would have been a load off.
That said, thanks for all the hard work in restoring service. I know how much of your time has gone into this. My account is still down, but I know it's on the list, and hopefully will be available again on the morrow.
|hannahejo||2/28/11 8:31 PM|
Hi Mike, I agree. I am still unsure whether I have been hacked or if I am part of the large group whose accounts were disabled. I haven't been able to contact anyone from Google/Gmail and have had no help determining what is going on. I'm so frustrated. I was relieved when I learned what had happened, thought I had been hacked, but now I'm starting to worry again.
I just want an answer!
|M.I.H.||2/28/11 8:43 PM|
hannahejo, I was not aware that there had been others afected by the problem(s) identified in this thread that had also received the "Wrong Password" notification. Please excuse me for that error.
I see you also started a separate thread, which was probably still not a bad idea.
May not be much consolation, but it probably is that you should wait for a spell longer before getting too worried. Easier to write about than to do, I'm sure.
I don't imagine you want me preaching at you, but if you get this resolved you should edit your recovery information so you have that to fall back on in future.
|M.I.H.||2/28/11 8:57 PM|
ryan.rnkel, you are going to find a fair number of poor uses of the English language and just plain poor PR awareness in many Google's G'xecutive announcements, no matter in what form they may be released -- posts here, blog entries, and even released to mainstream media.
We have an absolute beauty over in another thread from the Gmail Product Manager, Mr. Paul McDonald.
One of my staff members wrote that it seemed that these type folks just don't have good language skills. While stereotyping isn't good, she may be right.
Mr. Tryenor's "and sorry again for the scare." to close that blog entry is an example of language usage that could do with an upgrade, especially as they have not completed the data recovery. If some data is actually lost I would say it becomes more than a "scare" and for some people who may suffer adversely because of a bounced email message it is a lot more than a "scare".
|hannahejo||2/28/11 9:01 PM|
I found this in this thread: http://www.google.com/support/forum/p/gmail/thread?tid=7e56bb65f7ba42e9&hl=en
"I am from Malaysia (GMT+8), while my own account wasn't affected, but my dad's is. He actually got this problem since last night when he was trying to access his account via his Nokia N52. However, the client (Nokia Messaging) kept asking him for password as if his password was wrong.
Then I got a call from his this morning saying he can't get people to login to his email account (he doesn't know how to operate a computer so he actually left it to someone else who does his mail checking). I got directed to 'account temporary disabled' help topics page after trying to login to his account too. The app status page shows it was ok last night and this makes me wonder if my dad's account is not disabled because of the mentioned downtime but some other problems? I have submitted 2 appeal requests but have not received any confirmation / reply as of now."
That is exactly what happened to me. Tried to sign in on my phone last night after checking my e-mail just fine for the few hours previous, and was asked for my password again and again. Then I tried to log in to my Google accounts on the computer and same thing happened.
If it happened to me and someone else on the other side of the world, that can't just be a coincidence. Has to be connected to Google/Gmail somehow.
|Penguin Brian||2/28/11 9:41 PM|
Just a random thought, you say your were logging in from your phone. Same with your father. I could imagine some IMAP clients, especially on older phones, may just display the "Invalid password" message no matter what the actual error is - ie. the software might just assume it must be an invalid password error, because that is seen as the most common reason for an error occurring. I have seen some programs do just this in fact.
Only way to be sure of what the real error is to log on to gmail using a web browser (Firefox, IE, Chrome, etc). You might find it displays the same error, but at least then we have ruled out one variable.
|hannahejo||2/28/11 10:01 PM|
I have been trying to log in from my computer since last night and all day today and still get the "incorrect password" message. I have tried to reset it and haven't had any luck.
|Tim Acheson||2/28/11 10:55 PM|
At 6:00 PM the company promised "the issue to be resolved for everyone within 12 hours". That was more than twelve hours ago, and plenty of people myself included clearly still have an issue. It's disappointing.
Estimates are useful, but not when they underestimate or play down the problem. I take the percentage of affected users with a pinch of salt, it sounds suspiciously like corporate damage-limitation PR stats, playing down the problem, when nobody can prove or disprove it.
|Tim Acheson||2/28/11 11:00 PM|
Exteacts from a Google official blog post:
"Though it may take longer than we originally expected, we're making good progress and things should be back to normal for everyone soon."
"The good news is that email was never lost and we’ve restored access for many of those affected."
"So what caused this problem? We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their email. When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version."
Useful, but again it's reasonable to be cynical about the stated number of affected users. Interestingly, it sounds like if the problem had not been "stopped" sooner, more users would have been affected! Thank goodness it was stopped before 100% of accounts were deleted.
It's NOT true that "no email was lost"! This is a falsehood. Email sent while accounts were down bounced back with a permanent failure!
PEOPLE HAVE PERMANENTLY LOST EMAILS and I would thank Google for not trying to make it sound like we have not.
|Tim Acheson||2/28/11 11:03 PM|
Google makes no guarantees. I have switched to Hotmail where my data is safe.
|Tim Acheson||2/28/11 11:05 PM|
A fair assessment:
"I'd just like to point out that the way Google has handled this situation is really quite hateful. They had a technical problem, and yet for more than 24 hours I was told that my account was disabled for some unspecified infraction I'd supposedly committed. ... lost my email, my Google Checkout account, my Google Reader account, Docs, Calendar, and so on — all for nothing and with no way to effectively do anything about it. ... I think it's probably important to remember that we're not really Google's customers. Google is in the business of selling advertising, so actually their user base is more like their product."
|M.I.H.||2/28/11 11:08 PM|
I was noticing your earlier posts about how great Hotmail is and I see you now have time for more of that bashing Gmail/extolling Hotmail, but I remembered something and finally found a link:
Hotmail glitch update: MSN/Microsoft working on fix for missing e-mails
Microsoft says it is working on a glitch that has caused many users of its Hotmail free e-mail service to lose e-mails or have their accounts deleted altogether.
read more at
|M.I.H.||2/28/11 11:10 PM|
Oh yes, sorry, timestamp -- earlier this year.
|bkc56||3/1/11 12:04 AM|
I have to agree, I thought the blog entry was a little too casual about the problem. The line that bugged me the most was:
...and sorry again for the scare.
It was a lot more than just a scare.
1. People lost access to their accounts for upward of two days now.
2. Messages sent to their accounts during some or all of that time have bounced back to the senders (many of whom will NOT re-send them later).
3. People received a misleading "account disabled" message which really DID scare them and cause a lot of wasted account recover activity.
4. We have yet to find out if any messages were lost in the window between the last backup and the start of the outage.
And I've spent a lot of time on the forums trying to help, calm, and re-direct people on this whole mess.
Yes, problems happen. I'm glad Google has enough redundancy that they are able to recover accounts. I know Google engineers have been working hard the last two days to solve this problem (they deserve some serious thanks from people).
But I think this was more serious than "a scare".
|Jan_M1||3/1/11 12:09 AM|
Tim.. you have stated earlier that you have used hotmail since the 90s and didnt stop using it. How exactly could you switch to it from googlemail?
And yes.. you have an interesting blog. Quite Microsoft centric, but hey it s yours. :D
|suley786||3/1/11 1:00 AM|
Were on Day 3 here now in the UK, Sunday morning is when i lost access and its now wednesday. Atleast we do have an update from google. Thanks to the techs and atleast we now know google do keep backups, offline so infuture when this does happen atleast we know its not in the land of the lost aslong as the tapes do exist.
Anyway im still on maintainance probly will take me longer to get back since i have 12gb's of data. I guess it is lucky or unlucky we were affected and we all raised the alarm so big pat on the back all otherwise this could had been worser with more of the users being wiped on a mass scale.
Also i noticed the message has now chnaged when you login, can someone confirm do they get the suspended page or same as me as think may give an idea what stage users are at.
|Jan_M1||3/1/11 1:04 AM|
Suley.. i m one time zone ahead of you.. and it s Tuesday. But that makes it day 3. ;)
And yea i m getting the same message since last night, since then i can also use the other google services which requre an account.
Same for all users who s account havent been restored yet as far as i can tell from earlier posts here.
|Tim Acheson||3/1/11 1:15 AM|
@M.I.H. Yes I recall the Hotmail glitch you linked to, and wasn't it nice of Google's support forum to hyperlink it for you? The effect on users was similar, but the big difference here is that people have permanently lost emails -- for instance mails sent to affected users are bouncing back with a Permanent Failure message. The link you provided is also useful as an example of the anti-MS rhetoric that was generated as a result -- note the hypocrisy and double standards as the same people say nothing about Google's lates failure.
|Jan_M1||3/1/11 1:21 AM|
"Google makes no guarantees. I have switched to Hotmail where my data is safe."As i m a long time Hotmail/Live Mail user myself, i am actually aware that their Terms of Service contain the following;
"9. NO WARRANTY
We provide the service "as is," "with all faults," and "as available." We don't guarantee the accuracy or timeliness of information available from the service. You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the service will be uninterrupted, timely, secure, or error-free, or that data loss will not occur. We and our affiliates, resellers, distributors, and vendors give no express warranties, guarantees, or conditions. We exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and noninfringement. You may have certain rights under your local law. Nothing in this contract is intended to affect those rights, if they are applicable.
10. LIABILITY LIMITATION
You can recover from Microsoft and our affiliates, resellers, distributors, and vendors only direct damages up to an amount equal to your service fee for one month. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages.
The limitations and exclusions apply to anything related to this contract, for example:
Loss of data.
Content (including code) on third-party websites, third-party programs, or third-party conduct accessed via the service.
Viruses or other disabling features that affect your access to or use of the service.
Incompatibility between the service and other services, software, and hardware.
Delays or failures you may have in starting or completing transmissions or transactions in connection with the service in an accurate or timely manner.
Claims for breach of contract; breach of warranty, guarantee or condition; strict liability; tort (including negligence or breach of statutory duty); or misrepresentation.
The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages.
Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages."
Knowing your behavior, let me clarify: I am not making this Anti-anyone. I use their service. It has it s advantages too. All i m saying here is that your argument quoted above is nonsense.
Did somebody mention that
a) you re repetetive
b) not helpful and
Oh.. yes. several people did.
How come you blog so much about Microsoft on your blog. Do you like them?
|Tim Acheson||3/1/11 1:27 AM|
I tried Gmail as soon as it launched (about eleven years after Hotmail) in fact I was in the beta. I quickly switched back to Hotmail, and that was very easy -- I just have my Gmail inbox forwarding to my Hotmail inbox. The only down-side is that there is some Spam via Gmail, more than Hotmail -- surprising when my Hotmail address has been in the wild for ten years longer!
|suley786||3/1/11 1:35 AM|
@ Tim a hole in your story " I just have my Gmail inbox forwarding to my Hotmail inbox" if that is the case you should not have any data loss.
Also all services dont make any promises of no data loss, Hotmail has had downtime and so has google, both now use the same concept cloud computing so in theory its possible to happen to both. I am not a fanboy of either i hate google as much as apple and microsoft. Probly explains why i have a nokia and a blackberry.
@Tim unless you can tell us in detail what backup plans hotmail have please dont comment, Google have stated they do use tape backup would be intrestresting to know do they tape everything and for how long or was it they realised the error turned off the servers with the files and then had the data sent to tape to recompile.
Also Tim i and others dont care how long you have been on hotmail or gmail or how much spam you get etc. If you want to stay on topic and help others with whats progress and not who is better etc your more then welcome to stay if not you can go somewhere else.
|Tim Acheson||3/1/11 1:40 AM|
There are no guarantees, read the smallprint:
4.3 As part of this continuing innovation, you acknowledge and agree that Google may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Google’s sole discretion, without prior notice to you.
14.3 IN PARTICULAR, GOOGLE, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
Google may terminate your account in accordance with the terms of service if you fail to login to your account for a period of nine months.
|M.I.H.||3/1/11 1:52 AM|
I don't think any of you are legal specialists, nor do I think this is the thread for such discussion. I do not think Sarah will be deleting posts, though, so how about us members police up the area ourselves -- which means, shove it folks! Just shove it!! Bloody well get back on topic and stay there. You wanna discuss that stuff, go to the "Coffee Shop" sub-fiorum and start a thread on the "Ins and Outs of Google's TOS".
|Tim Acheson||3/1/11 1:57 AM|
@M.I.H. I would have to concur with you on that. Let's stay on topic.
|M.I.H.||3/1/11 2:04 AM|
I thank you, Tim.
And my apologies to everyone for my crude language. Old men tend to do that sometimes. Reverting to barrack's language ain't so nice, I know. I'll try to control myself in future.
|jjewell||3/1/11 2:13 AM|
Tim, "on topic" would include not mentioning Hotmail in every other post. Or really, any post.
In fact, vis-a-vis you I would say that's the number one thing to keep in mind going forward.
|Jan_M1||3/1/11 2:27 AM|
So Tim.. I pointed out your suggested alternative doesnt make any warranties either.
Oh annd MIH, i m a law student. ;)
Other than that, i have to admit the line
"Google makes no guarantees. I have switched to Hotmail where my data is safe." mislead me. It sounded to me that you re trying to say you switched latly and because of the current problems.
And yeah, i ve been in the closed beta (or was it alpha then?) since i think may or june 2004. That s another thing: this seems to have affected many long time users.
Might be the update is rolled out to long time users and/or high frequent users first. The later makes most sense. If the unexpected occurs, it will be noted fast. Yet.. if u roll out an update.. you should be faster with pulling the plug and have a more user centric response.
One final thought: People keep claiming Gmail is free, so do not complain. First of all: wether i pay or not, this service is provided on the basis of a contract. The fact i might not pay for it doesnt change that. That said, google does offer this as some kind of pro bono. Google is a buisness. They create revenue by selling ads, mostly. (But also via Google Apps etc) In order to achieve that, they provide services which attract users. Then, if I see an advertising that attacts me, i might click it and Google eventually gets its share. If i go and purchase something, i ll even pay the advertisement, as it s part of the dealers/producers price calculation. So in the end, I do pay for the Google Services. Just not directly.
|VTyogi||3/1/11 2:36 AM|
Is this the best place to express the issues I am still having?
I can now login without issue. Most of my emails have been restored. Labels and contacts have been restored.
I am still missing all messages from September 2010 forward. I am still missing all of my drafts. It seems I am receiving brand new messages, from a test account as well as outside senders.
Anyone else still having problems?
|Tim Acheson||3/1/11 2:46 AM|
I don't think Google or anybody else should say that.
|Tim Acheson||3/1/11 2:47 AM|
I guess there's a possibility some emails may be lost forever. Certainly, any emails sent to an affected user while Gmail was bouncing them back as Permanent Failure errors would be lost.
|M.I.H.||3/1/11 2:51 AM|
I'm thinking we should have a carried forward summary of key points as the data recovery progresses and then the engineers can see at a glance the important issues that y'all still have.
For example, VTyogi's post has these two important points, yes?
>>>>>>>>>> What's Still Wrong! <<<<<<<<<<
missing all of my drafts
So if somebody else posts they can see quickly what's on the list and state, Yep, Me Too! Or add to it.
Just a rough idea.
NOTE: Just my idea to leave off that "test account" and "outside senders" for now. Seems what's still missing is more important, no?
|Tim Acheson||3/1/11 2:57 AM|
@MIH Good call, that way Google can see what still needs fixing.
|hetalnv||3/1/11 3:13 AM|
I still have no access to my email hmmpphh..
|M.I.H.||3/1/11 3:20 AM|
Read that loud and clear, hetalnv, but we'll keep "no access" off the list for now. They know about that, but they may not know what's missing when you are able to access again.
Positive thinking, hetalnv!. Positive waves! All will be fine in the end! You feel the power, right?
|jazzrazz||3/1/11 3:37 AM|
Just waking up here on the US east coast, and was hoping all would be magically restored overnight. Nope. Still down with the "account maintenance" message. Looks like I should just go back to sleep.
|taneka52s||3/1/11 3:42 AM|
This is just crazy. Why is this taking so long. All it sounds like is 'we are working on it thank you for waiting.' Really? It would be great if I were able to get into my email. I have some really important things that need to be done.
|jjewell||3/1/11 3:42 AM|
I'm not restored either. They seemed to go from 0.02% to 0.013% fairly quickly. I wonder what's different about the last 0.013%?
Anyway, given this, it's certainly pretty disingenuous to list Today's Status as "no issues"--I'VE still certainly got issues with my Gmail!
|M.I.H.||3/1/11 3:52 AM|
Let's see if we can make that a hot link:
I'm still seeing the wrench when I view the dasboard. Click on the wrench and updates are there.
You are not seeing a wrench, jjewell?
|raj.talkad||3/1/11 3:52 AM|
I'd like to know if they have an order to how they restore accounts; or is it just random? If there is an order, what is that order? Alphabetically based on user names? How old the account is? I have a large amount of patience, but not an infinite amount.
|Tim Acheson||3/1/11 3:53 AM|
I have some really important things that need to be done.I risk incurring the wrath of Google and their hardcore fans and apologists here, but may I suggest using Hotmail? Thay buys you time and gives you options. If/when Google fixes your account you can just set it to use Hotmail and never have to rely on Gmail again.
|Jan_M1||3/1/11 4:16 AM|
ya know Tim, i m not a hardcore fan of google. That said.
Tankeka, if you have important things that need to be done, I d suggest you ll look into several mail options. Often enough your ISP will provide an email account with the conection contract.
And there s thousands of companies out there providing email services for free or as a paid service. The later usually comes with more warranties and additional feautures.
You can find a (far from complete) list at http://en.wikipedia.org/wiki/Comparison_of_webmail_providers
|dano1979||3/1/11 4:19 AM|
This is seriously killing me. I really need my e-mail to operate my business. I've always been team google but after this i'm thinking i'll be hosting my own e-mail server and backing up my own data. It's obvious that you lose a certain amount of control and you put your trust into someone else. In this situation a little bit of control would have been perfect. I'm beyond words at this point.
|Extremelyworried||3/1/11 4:22 AM|
I;m getting really bored with reporting Tim Acheson for spam/abuse
|suley786||3/1/11 4:23 AM|
Thankfully for me google email is just a backup we host of our emails, so our main domain is fine, backup wise not the best stratergy to use google but i guess we learn as we go on
|dano1979||3/1/11 4:26 AM|
@Tim enough with the hotmail already I think you've mentioned it 800 times. It's all web based e-mail. Hotmail, Gmail, Yahoo whatever. Setting up a hotmail account is not going to fix anything.
|Tim Acheson||3/1/11 4:26 AM|
"This is seriously killing me. I really need my e-mail to operate my business."Join the club! If it helps, you could obviously use an alternative in the meantime, such as Hotmail, Yahoo, etc. You can set Gmail to redirect mail there if your account does ever come back, too. (Disclaimer: I do not reccomend Yahoo Mail, I only mention this because many Google fans here are complaining every time I mention their arch enemy Hotmail.)
I do this. I would highly reccomend Exchange.
|Justwantmyemail||3/1/11 4:26 AM|
I just got an email sent to my .mac account telling me that based on the information that I provided yesterday (on the account recovery form) that they cannot verify that I am the owner of the account?!?!?!?
I have no idea when I started using gmail (it was a LONG time ago) other than that I can only think that maybe the recovery email I provided is incorrect??? I am not 100% sure which email I listed last. This is terrible!!!!! The rest of the info is certainly accurate. Are they saying that if I had not filled out that stupid form I would have access now? Or am I going to be able to log in with my password once the repair is complete?
|Justwantmyemail||3/1/11 4:27 AM|
wait, and I have access to my google homepage, documents, picture etc... what are they talking about?!?!?
|M.I.H.||3/1/11 4:39 AM|
Okay, we had a member earlier indicating a "Wrong Password" sistuation that he felt might be related to this "Bug Induced Gmail Mess". He started a thread on it, also. He also indicated that he had read that there were others that felt they were seeing the "Wrong Password" notice because of the BIGM -- I like to make things short -- BIGM stands for "Bug Induced Gmail Mess".
Anyway, it seems that should be kept in mind, in the meantime, Justwantmyemail, you can probably find that thread on the problem that's similar to yours. Or I will.
|grandpaweed||3/1/11 4:40 AM|
What annoys me(at the moment) is that their dashboard shows no problems, yet I still can't get into my email. oh yeah, and Tim's pimping of hotmail every few posts is annoying as well. Like hotmail has never, ever had problems.
|M.I.H.||3/1/11 4:50 AM|
Here it is, Justwantmyemail. Power in numbers. Maybe you should join in that thread. It can't hurt and keep an eye on this one.
Thread for the "Wrong Password" notice some seem to be seeing. Don't get me wrong, folks. I don't know if it's related to the BIGM, but some seem to think it is. Some don't. I'm just posting info that may help, I hope.
|Justwantmyemail||3/1/11 4:52 AM|
Thanks MIH - there is no wrong password issue. I just filled at the form yesterday saying that there was a problem with my account (before I knew that it was a widespread issue). I listed my .mac as the contact email and they didn't respond until this morning. I never asked for my password to be reset. I do vaguely remember reading a somewhat similar post, but I thought the post about having the password reset.
I assume if there are still people that don't have access that I will be ok once the maintenance is complete (or it seems like that should be true since I can access everything else). One thing that worries me a bit is that I am no longer getting an auto response when I try to email my gmail account. Makes me a little nervous that the account is now working, but that I am locked out.
|TheDancer2011||3/1/11 4:57 AM|
You are right *grandpaweed* its annoying to see their dashboard showing NO problems while I still can't access my email. What a mess!!!! I'm scared like hell to loose my things. Its business related and I know I already lost emails that bounced back.
Furthermore their annoying error message was wrong as it mentionned my account was disabled due to a Google's terms violation, as we all know its a service disruption due to their fault.!
The way to go google! Thank you for the respect you show to your users.
|M.I.H.||3/1/11 4:58 AM|
Okey-dokey, maybe that post and link will be useful for someone else visiting this thread.
In the meantime, let's put up another link for the Apps Status Dashboard.
Last I checked I was still seeing a wrench and that linked to the update board. I don't know if that is still there.
And we have a new page, so let's carry forward the list of what at least one person has posted as still being wrong after the account was restored. Idea is we can keep pushing an updated list forward so people know it's there for adding to (if necessary) and Google Employees have a quick access to what's still reported as wrong.
|klvncmpn||3/1/11 5:02 AM|
It is now March 1 and I am still a "disabled user" = wrench may be gone from Google's Appsstatus, but I have NOT gotten my email back. Everything is still missing from Feb. 27 and I still can't get access. Is this true of anybody else?
|M.I.H.||3/1/11 5:02 AM|
I can't understand why y'all aren't seeing the "Service Disruption" and the little wrench on the Apps Status Dashboard. You're probably in a different timezone and it's reset where you are. Strange.
|georgezeidan||3/1/11 5:19 AM|
Same here the service status is indicating that all is good but then try to log in and the message is sorry for disruption but we are undergoing maintenance.
Google this an absolutely ridiculous situation and I don't care whether you back up on taps or not or whether you provide free or paid service, what I care about is not to be another Microsoft, when you provide a solution you should never crash!
For crying out loud need my emails back please or at least my account activated again so I can use it!!
|Tim Acheson||3/1/11 5:23 AM|
"I just got an email sent to my .mac account telling me that based on the information that I provided yesterday (on the account recovery form) that they cannot verify that I am the owner of the account?!?!?!?"This sounds suspiciously like the perfect excuse not to fix your problem.
|M.I.H.||3/1/11 5:24 AM|
The Google Engineer, Mike CH, posted here:
That y'all would be seeing that sort of behaviour, so I guess now we have a link on this page for that info.
|M.I.H.||3/1/11 5:26 AM|
Rats, my post IS NOT about what Tim posted on just above me. That link in my post up there is about y'all that are seeing the "Maintenance" notice. Trying to keep things straight, okay.
|TobyEars||3/1/11 5:32 AM|
Still unable to access my mail as well, even though the little wrench is gone from my App Status board. =(
|M.I.H.||3/1/11 5:35 AM|
TobyEars, could you please be my eyes a moment. Are you seeing a column for March 1st on the Apps Status Dashboard? And that column, at its head, has the green checkmark?
|ruthiesky||3/1/11 5:38 AM|
1.) I am aware of something else going on with Gmail and several other Google products.
I won't elaborate here. However, I am going to do my best to reach Google via snail mail
to discuss it.
2.) I assume that there are still people who have not had their Gmail, etc. totally reinstated
yet, this morning?
|Justwantmyemail||3/1/11 5:41 AM|
Thanks Tim - that is exactly what I wanted to hear!!!
But since access to my account (save for my gmail and chat) was restored yesterday, I feel confident that it is not the issue.
|raj.talkad||3/1/11 5:42 AM|
Going on 48 hours without email access...
|ruthiesky||3/1/11 5:44 AM|
So the green checkmark and declaration of "No Known Issues" is not true. Hey, raj, don't look now but somebody's pants are on fire.
|klvncmpn||3/1/11 5:44 AM|
M.I.H - there is no column for March 1 on the Appsstat
|ruthiesky||3/1/11 5:50 AM|
There is no logic in Google-land right now, either, klvncmpn. What to do...what to do. I'll say this much, and then I'm poppin' back outta here: An entity, including Goooooogle, is only as strong as its weakest link. If one person doesn't have what they're supposed to have...then the whole thing is :p Thbzzzz! That's my story and I'm stickin' to it. Buh Bye for now.
|M.I.H.||3/1/11 5:52 AM|
That's what I'm seeing -- latest column is for the 28th, but I am seeing a wrench for Google Mail in that column and "Today's Status" shows me a wrench.
Thank you for posting that.
Anyway, I just did a screen shot and then imbedded a screen shot from this thread into that and later it will be interesting to investigate further.
|dragos.o||3/1/11 5:54 AM|
Any news ???
Because on Apps Status Dashboard is the same for 10 hours !!!!
|jenkbow||3/1/11 5:59 AM|
The column for today's status (March 1) has the green check mark - No issues.
So why can't we access our accounts yet?
|raj.talkad||3/1/11 5:59 AM|
Ruthiesky, I can claim first hand that my pants are thoroughly intact and not engulfed in flames. So that leaves just one other party. If this carries on much longer, I'm gonna punch Google in the face!
|M.I.H.||3/1/11 6:02 AM|
Okay, dragos.o, appreciate that tidbit. Didn't know that. Probably is written around there, but I didn't see that.
Still, some folks are indicating they don't see that wrench and that's not at all cool if Google is not finished with their work and I want a screen shot the moment that wrench disappears in my view/window. If the BIGM is not completely resolved and I can get a screen shot showing no wrench I want that, big time. That would be very, very, very uncool on Google's part. Actually sounds like it's already happened. Hard to believe that. But ... well, hard to believe some other happenings of late, too.
|TobyEars||3/1/11 6:02 AM|
@M.I.H. There's a column for "Today's Status" with a green check mark, then a column for 2/28 with a wrench and a column for 2/27 with a wrench. =/
|pasha.sharikov||3/1/11 6:05 AM|
While my inbox is still under reconstruction - I would appreciate any Google official statement that the works are still being under done!!!
Feel kinda insecure without email for 2 days, I'm afraid my inbox won't be restored!!!
|cwgregory||3/1/11 6:07 AM|
I still get a message about maintenance because of trouble with my storage, yet the status shows as no problems. I am getting very concerned. Gmail has been my primary email client for years. I aggregate all my other accounts in this one. This is a mess.
|M.I.H.||3/1/11 6:07 AM|
That's what I was afraid of. That is way beyond uncoool.
How in the bloody hell could they do that and many, many people haven't had their accounts fully restored yet!!!!!!!!!!!!!!!!?????????????? Some G'xecutive is looking to get burned! WAY BEYOND UNCOOL!
|jjewell||3/1/11 6:08 AM|
M.I.H., I have a March 1 column (well, a "Today's Status" column separate from the one for the 28th, which has moved one space to the right) with a green checkmark, indeed. According to Google, wrenches on the 27th and 28th, but a green checkmark on the 1st!
Extremelyworried, I'm getting tired of reporting Tim for spam, too, but he certainly deserves it, and I'm still doing it every time he says the H-word in a post. On a related note, are the "did you find this answer helpful?" Yes/No boxes not having any effect on this thread anymore for anyone else?
Tim Acheson, everyone here is certainly aware that it's possible to switch to another web-based email service provider. Obviously. Typing the same message repeatedly (or are you just copying and pasting?) to that effect is completely unhelpful and textbook spam, whether you are "recommending" Hotmail, Yahoo Mail, or anything else.
|Rachgold||3/1/11 6:11 AM|
I can now log in into my account but still can't access my email. A message that google is working on the issue comes up. It's been over 48 hours and I still haven't had access to my email.
|M.I.H.||3/1/11 6:13 AM|
Appreciate that you responded, TobyEars. 'Fraid I'm freaking out right now. I just CANNOT believe they would be so bloody stupid to do that.
Oh sure, somebody will come around here and tell us that normal operations are back and now it's recovery mode time and that is not reflected on the status board.
BUT Y'all know what -- that kind of explanation is a PR officer's nightmare. It smacks of business as usual and OH YEAH, we know some of you are still experiencing problems and we're working on that but it's no longer a status board issue. That is old news!
|verlavester||3/1/11 6:14 AM|
I am one who still does not have my emails restored, still getting the account disabled message, and whe I go to the Apps Dashboard there are no messages. I am really hoping this doesn't mean everyone has service back and I am one of a very few left without that google will just ignore. Like others, my business is based in my gmail.
|M.I.H.||3/1/11 6:15 AM|
I learned in another thread that after 200 posts the YES/NO thingy no longer works.
|M.I.H.||3/1/11 6:23 AM|
Yeah, I know better -- it's a radio button, not a "thingy". Still doin' a freak-out here. If I were a drinking man I think I'd drink some soju and call the Google PR people.
|SwissArmyCheese||3/1/11 6:23 AM|
I cannot get to Gmail through my browser. I keep getting prompted to signup, fill out details etc.
My Ipad CAN access my Gmail and send/receive OK so all my folders are there.
What to do?
|raj.talkad||3/1/11 6:27 AM|
verlavester, I fear we shall be forgotten together. I've got nothing left in both my optimism tank and patience tank. Google, I'm running on fumes right now. Any kind of acknowledgement of the situation would be greatly appreciated. We cannot be kept in the dark dangling on your line for much longer. Feed us something!
|M.I.H.||3/1/11 6:28 AM|
Let's clarify that, please SwissArmyCheese -- your Ipad can access the same Gmail account that your browser cannot, yes?
|M.I.H.||3/1/11 6:32 AM|
verlavester and raj.talkad, if you are seeing a maintenance notice, that's what the engineer Mike CH posted would happen and he didn't seem to know for how long. Link to that is up some twenty posts or so.
|raj.talkad||3/1/11 6:40 AM|
M.I.H., I am seeing the maintenance page. Thanks for the post notice. I don't know how I missed that.
|M.I.H.||3/1/11 6:41 AM|
Well, let's get the Google Engineer, Mike CH, link up here at the top:
The Apps Status Dashboard is about useless now, but I'll put that here, too.
And what has been discovered thus far by people who do have acess to their mail, folders, etc. BUT are missing stuff. We want this to be pushed forward as it gets updated by more posts indicating stuff missing.
|ryan.rnkel||3/1/11 6:54 AM|
I am among those who still has not had access to their mail restored, yet sees no wrench under the app status page.
|M.I.H.||3/1/11 6:57 AM|
And you know what? I just had an awful thought. On the previous page when that "ALL CLEAR" green checkmark disaster first came to my attention and I was writing it would be a PR officer's nightmare -- that would only be IF THEY HAVE A PR OFFICER! Maybe they don't. That would explain a lot.
|yuzucat||3/1/11 6:57 AM|
I am SO annoyed by Google's fake claim that the problem is "resolved" when it is not. My account is still disabled. I feel like google has betrayed our trust and is trying to pretend that everything is back to normal.
|klvncmpn||3/1/11 7:02 AM|
FYI. About an hour ago, I received the following email from The Google Team:
We've received your report that you're unable to access your account. If you still have access to the email address you used to create your account, please reset your password by visiting https://www.google.com/accounts/ForgotPasswd. If you aren't receiving the password-assistance email, please check your inbox for an email from account-reco...@google.com.I now do have access to the email address (which I didn't for more 24 hours). So I reset my password, but I still don't have email. This is getting a little nerve-wracking.
|Juan.Guapo||3/1/11 7:03 AM|
I've lost some mail, not all to be sure but definitely some important things. The first thing I noticed was my "Starred" e-mail folder was empty.
I do not trust Google with my e-mail anymore.
|M.I.H.||3/1/11 7:05 AM|
Okay, I think that should be added to the list and pushed forward from it's previous spot higher up.
|Tim Acheson||3/1/11 7:12 AM|
"I am SO annoyed by Google's fake claim that the problem is 'resolved' when it is not."When you post a comment on here, mention Hotmail. I guarantee you that this will focus Google's attention.
It's ironic. Google spends more on lobbying than Apple and Facebook combined. They do genuinely care what you think. They literally want you to love Google and hate the competition. Google employees take every opportunity to criticise Microsoft. Perhaps we should address the balance. There's an old saying: "People living in glass houses shouldn't throw stones."
There are many Google fans here who will attack me for this, but my only concern here is to help those affected.
|pamohearn||3/1/11 7:17 AM|
|M.I.H.||3/1/11 7:17 AM|
Tim, what you are doing here is so seriously in bad taste that you are doing far more harm than good. It's really sad if you can't see that. You got to get it together, man. You are causing serious bad vibes here. And folks already have enough bad vibes going already without it being added to. Don't you get that?
|Tim Acheson||3/1/11 7:20 AM|
@M.I.H. I accept the possibility that you may be correct. But in my opinion mention of alternative services will get Google's attention more than anything else.
Until Google fixes this, I will continue to recomend Hotmail.
|M.I.H.||3/1/11 7:20 AM|
There is something very wrong about the Status Dashboard, pamohearn. Don't let it bug you. I'm sure the engineers are still working on this situation. Or will be when they get to the office.
|wscott404||3/1/11 7:33 AM|
@ Tim--you will continue to recommend Hotmail, and people such as myself will continue to report you for abuse...Hopefully Google disables every account you have, then you can go away permanently and bask in the glory that is your beloved Hotmail.
|dragos.o||3/1/11 7:47 AM|
Tim Acheson i have read this forum for 2 days
You are annoying.
You have 2 reasons :
One ... you get paid by hotmail.
Two ... you have an obsession with hotmail.
Leave us alone !!!!!!!!!!!!!!
|Support Specialist||3/1/11 7:51 AM|
Ok, I have been patiently waiting while they fix my account, but now the Google Apps Status says "No Issues". This gives the impression that they are all fixed, while mine is still inaccessible.
|dragos.o||3/1/11 7:54 AM|
i see that they are saying :
|dragos.o||3/1/11 7:56 AM|
|dragos.o||3/1/11 8:13 AM|
Finally another info :
|TobyEars||3/1/11 8:17 AM|
finally changed the app status dashboard back to a wrench and gave us an update..... vague as it may be.
|Tim Acheson||3/1/11 8:51 AM|
You may get your account back in the "near future".
Notice how "10 hours" becomes "12 hours" and now they just hope maybe there will be "resolution for all users in the near future".
The target keeps moving further away. There are only two possible reasons for this. Either (1) the time needed to fix the problem was deliberately underestimated to down-play the problem, or (2) Google doesn't really know what the problem is and has never had any reliable estimate of how long it will take to fix for "all users".
Google has performed their usual magic trick. Tech blogs are already reporting that the problem is now fixed -- and of course it was never much of a problem in the first place:
ZDNet sent me this article in their regular newsletter, underneath a bigger headline saying "Geek out on the Cloud-Based Infrastructure of Google Apps" highlighted with a big red "reccomended" label.
|Tim Acheson||3/1/11 8:54 AM|
@wscott404 "Hopefully Google disables every account you have, then you can go away permanently and bask in the glory that is your beloved Hotmail."
This is sadly typical of the attitude of Google fans and apologists. Have you lost your account? If not, why are you here? If so, then presumably it would serve you right if you wish it on others. A wise man once said: "Do unto others as you would have done unto you."
|SteveJobs||3/1/11 8:56 AM|
Dear support staff,
I am in dire need of access to my google-apps email account for academic purposes. I have already missed some very important messages including job interview responses. I have been very patient for what has now been over 24hours without proper access to my email. My school admins have said I should try posting on here so I hope to receive some response to my dilemma. I have great respect for the team and understand that you are doing your best but I am in much need of my email account.
|raj.talkad||3/1/11 8:58 AM|
Follow your own advice. You wouldn't want someone bombarding you with the same info over and over and over and over and over and over and over and over again way past the point of annoyance. So stop doing it to us!
|CharityLong||3/1/11 9:01 AM|
Please get a life so I can easily find legitimate info about my gmail account issues
|Rachgold||3/1/11 9:10 AM|
For those of you concerned the "wrench status" on the Apps Status Dashboard has now been applied. Maybe this means we haven't been forgotten?
|Tim Acheson||3/1/11 9:10 AM|
I think people here have a right to know that people are talking as though this problem is solved:
Somebody needs to tell people the truth. Google has no incentive to fix this when tech blogs and the media are telling everybody there's no problem.
|verlavester||3/1/11 9:52 AM|
But look on the bright side. This has restored my faith in the lottery. I too can be "one in a million!" I'm going to rush out and buy a lottery ticket and hope that against all odds my numbers come up. Even though I suppose there are fewer than 0.012 lottery winners in 100,000,000!
|wscott404||3/1/11 9:54 AM|
Tim--you are nothing more than a cancer on this message board, and already proven yourself and your comments to be irrelevant. Please do everyone a favor and take your spam somewhere else. Hopefully the rest of the folks here will continue to report you as spamming this board.
|jord.graham||3/1/11 9:59 AM|
Look, I am as frustrated by all of this as everyone else, but I think a little reasonable perspective wouldn't hurt. Of course this is just speculation, but isn't it possible that the default icon on the status dashboard is a check? In this case, a wrench wouldn't appear until the dashboard was updated with a message, as it was at 11:10 eastern time. i have no idea how the inner workings of google operate, but i highly doubt the engineers working to fix this issue are the ones updating the dashboard. To suggest that google is maliciously misleading us is absurd, and only inflames what is an already angry audience.
|Jan_M1||3/1/11 10:00 AM|
Dear Google Staff,
may i suggest a quite simple solution?
I d think.. that it s technically possible to do the following: Give us access to our accounts. Create a "shadow" copy of each affected account. Use the shadow account for restoring. Put a notice into the reopened account. Once recovery is done, you can merge the two accounts, disabling access for a limited time (much shorter then these days of unavailabilty. I d really think this is technically possible, even though it might take some more work than the way you do it now. But.. seriously... this is kind of annoying.
|Tim Acheson||3/1/11 10:02 AM|
@wscott404 I'm sorry to hear you feel that way. In contrast, your comment is off-topic and has nothing whatsoever to do with the original post or the issue being discussed.
I am a Gmail user who is very dissatisfied and wants results. Apparently, fans and apologists of Google do not like it when people try to vent frustrations with their favourite corporation.
Let's stay on topic. There is a real problem here affecting real people. From the last tech blog I looked at, it seems people are under the imrpression that the problem is solved -- but it is not. My legitimate concern is that, for this reason, the issue is no longer seen as a top priority within Google.
|djdedeo0||3/1/11 10:12 AM|
Does this effect google reader or google docs? Everything looks good for my account and gmail is my secondary email so I'm safe from losing anything important. I used Docs and Reader daily and would chop my left hand off if I lost those.
|Sarah||3/1/11 10:51 AM|
|Justwantmyemail||3/1/11 11:10 AM|
Thank you Sarah!
|jjewell||3/1/11 11:15 AM|
STILL locked out. My patience is wearing very, VERY thin here. I am especially frustrated that we do not have:
1) A time estimate. Real time, in hours and days, until everyone will have their account restored. I understand you can't flawlessly predict when work will be completed, but post a time and then revise it if necessary!
2) An honest status update. As of last time we heard from you with real information (yesterday!), 0.012% still didn't have their Gmail back. What is that number now??
|NOVAKHT||3/1/11 11:22 AM|
Thank you for an update... with that said We were under the impression that this issue would be fixed in 10 hrs ( per the apps status dashboard yesterday)..
Now we really have no idea at all... as hard as this is I geared my business toward the apps status update and even added a bit of extra time. We are now WAY beyond that with no real clue.
Why cant you get a handle on this and give us an ACCURATE time frame? My business depends on it.
|pamohearn||3/1/11 11:41 AM|
thank you. updates from real people, frequently, are what we need most now, apart from the fix. it is most discomforting to be unclear as to the situation, as so many of us have come to depend on these accounts.
|HuntJason||3/1/11 11:45 AM|
|monteiro.cristiano||3/1/11 11:53 AM|
Make mine NOVAKHT's words.
|CharityLong||3/1/11 11:55 AM|
Thank you Sarah! This is the first time I've had a problem with my gmail and I believe that the wonderful folks at Google will get it fixed as soon as its humanly possible.
We here who are suffering from gmail withdraw appreciate your updates!
|pasha.sharikov||3/1/11 11:56 AM|
Thanks a lot for keeping us informed about what is actually going on. I deeply appreciate the hard work of Google corp. and hope all my mail will be avaliable to me shortly
I may seem to be annoying, but do you have any idea when actually the rest of the disabled accounts will work?
|yuzucat||3/1/11 12:14 PM|
Thanks, Sarah, for the update.
I'm wondering if google could also have the bounce-back function back? I sent email to my disabled account, currently the email does not bounce back any more. However, I'm uncertain whether email sent during the time our accounts were disabled would be actually received. If not, I prefer to have the bounce back function working so that the senders know the delivery has failed. Otherwise, we would just lose all the email during the down time, while senders of the missing email believe that we get it. Could google do something about this? Thanks!
|TobyEars||3/1/11 12:18 PM|
@yuzucat From what I understand, all that email is being held until our accounts are re-enabled. It's supposed to come through once our accounts are turned back on.
|1whitetiger||3/1/11 12:21 PM|
Thank you Sarah for providing some real feedback.
Please count my vote as well for a time estimate on when this will be back up and running. For some of us (myself included) these e-mail addresses are used for thousands upon thousands of e-mails, sensitive and irreplaceable data. Knowing when we can at least hope to expect everything back online by will help us plan our lives accordingly while we have no access to this wealth of important personal data.
|CharityLong||3/1/11 12:25 PM|
I agree with yuzucat...
Two good options would be to either
1) bounce back emails with a detailed message saying that the account is down due to a techinal glitch and will be restored shortly and to please try again in a few days
2) save the messages for later but have an "out of office" message returned to the sender so that folks emailing us don't think that we received messages that we have not, or that we are ignoring them.
|1whitetiger||3/1/11 12:31 PM|
Also a potential WARNING to the others who have had their accounts de-activated:
When my account was suspended by this "glitch" I was unaware (at first) of what was really going on and I thought that (like I'm sure many others did) that perhaps my account was hacked or compromised or that it was a security issue with my password, etc. even though I have never had any problems like this in the past.
To make a long story short... with this incorrect (and innocently ignorant) conclusion, I submitted several forms to google that I found about my account being restored, trying to change my password, etc. Well since then Google has responded to both types of forms I submitted saying (in two separate e-mails) that basically they cannot validate my account, and that I can try resetting my password to gain access again.
From what I've read other users on this forum saying, that resetting their password gives them access to their account, but with no e-mails.
MY CAUTION AND SUGGESTION:
I would recommend NOT taking action by resetting your password, submitting these forms to google, etc. and just waiting it out for Google to fix it all. From some of the specifics Sarah just shared with us, my suspicions don't seem to be too far off that if you try to take this into your own hands (through the above mentioned channels, etc.) you may end up kicking yourself out of the solution process Google is trying to follow, and you could very well find yourself stuck with all your e-mails erased, but no longer able to be helped by google because you're now considered to have, in the words of Sarah, "a different problem." Just be careful not to make Google's problem your problem by reacting and before you know it they have something they can say you did to contribute to the problem and now they can't help you. I would hate to see that happen to anyone.
I hope this tip may be of help to someone and perhaps can even save many e-mails from being lost.
|Sarah||3/1/11 12:43 PM|
Hi everyone, I've seen your requests for a time estimate. We are currently finishing repairs and will be moving mail back into mailboxes in 2 hours. Then, after we have finished moving the mail back into accounts, users will start to regain access in the hours that follow, with the larger accounts taking more time. Thanks again for your patience.
Here is the official update:
|jazzrazz||3/1/11 12:50 PM|
Thank you Sarah.
Is it going to be a problem if I changed my password (as 1whitetiger wrote above) because I thought the account had been hacked originally?
|yogesh upreti||3/1/11 12:50 PM|
Don't say this dude.. I changed my password because that was the first THTD I got in the google forum. Till then no one was aware of the problem :(((((
|NOVAKHT||3/1/11 12:51 PM|
Thank you... that is the most meaningful answer that we have had to date.. I am hoping that later today you can be more specific on "the hours that follow".
That can mean many things.. In other words.. once you have finished moving mail back into accts, it will take approx how many hours to get everyone back their access..
Thanks again for the update. Much,Much better then anything that has shown up on the blog,or the apps status.
|yogesh upreti||3/1/11 12:52 PM|
Thanks dude.. Its been really helpful..
Thanks to all the Google Engineers...
|jazzrazz||3/1/11 12:54 PM|
Can you address the CHANGED PASSWORDs ISSUE when you get a chance. I am sure that many of us did that because it took a long time to get a response from Google in the beginning.
|Justwantmyemail||3/1/11 12:56 PM|
I submitted one of those forms yesterday as well, and got a response back this morning. But I also regained access to my other google apps yesterday when everyone else did. I don't think you should freak out about that yet... I wouldn't send anymore, but I think (hope) that sending one form yesterday will not derail the entire recovery effort.
|1whitetiger||3/1/11 1:06 PM|
Sorry guys, not trying to scare anyone, I'm just using simple logic based on what I've heard Sarah and others say in hopes to prevent any others from making a mistake. Here is my reasoning:
1. Those who have reset their passwords say that they have re-gained access to their accounts (meaning they no longer get the "account maintenance" message when trying to log in), but their accounts have no e-mails (empty inboxes).
2. Sarah (representing Google) just said on the previous page that, "If you are able to access your account but are missing messages, you are experiencing a different problem." and then continues to blame it on "human error or malicious human action."
If anyone (including Sarah) has sufficient evidence (perhaps you reset your password, gained access to an empty gmail inbox but then Google restored e-mails) that Google can still help these people recover their e-mails, please put the rest of us at ease by letting us know.
|jjewell||3/1/11 1:21 PM|
I also changed my password (of course; the very first item in this thread, after all, was a response saying "This is probably your fault, better change your password"), but I don't expect that to be a problem. I imagine a lot of people did.
What is more troubling for me is the default attitude Google has taken in dealing with their users. The "fail" messages haven't been about technical failures, but have almost all originally implied that we violated terms of service, etc. Many communications have consisted of "Sorry, BUT..."; heavily leavened with reminders that even if we hadn't done anything wrong, Google retains the right to delete our accounts with no warning, no cause and--of course--no recourse to a live person for an explanation of any kind. For a company whose motto is supposedly "don't be evil", I'm not impressed.
Finally, in the initial hours the most critical thing for Google appeared to be constantly revising down the estimate of the number of users affected. I understand that from a PR standpoint, but to those affected users, how can that approach be read as anything other than "you are not that important and are growing less and less important"?
What is perhaps most scary to me is the thought that if this issue had only affected me, or only affected 40 people instead of 40,000, even though it wasn't my fault at all Google probably would not have helped me. Instead of just being without email for three days (bad enough) and 20 hours' of bounced emails (also bad enough), all of that critical data would have vanished into the ether, with zero recourse or assistance. My PhD would have been set back significantly, I would have had to reconstruct complex travel itineraries for two international trips I have planned this spring without the benefit of knowing any of the reservation codes or other info that exists only in my Gmail account, and--worst of all--I would have lost hundreds of messages with great sentimental value from friends and family members, some now deceased.
I find this troubling, and I say that as a user (who jumped on the Gmail bandwagon as fast as possible, back in 2004) as well as a Google shareholder, with a number of friends at the company, and also as someone who for a number of years was a partner in a startup company (with a Xoogler, no less) that used paid Google Mail as our corporate email solution and Google Docs to coordinate most of our work. The legalese is one thing, and I understand that not much can be expected from a free (or even a cheap paid) email solution, but Google positively encourages us to rely upon them in this way, and to default immediately to "remember, we can delete your account any time we want, no matter what" at any error is awful. What I'm left with from this situation is a real sense that if the affected group had been smaller, we would have simply been out of luck. Again, I don't WANT to believe that! I've always been very fond of Google, was thrilled to spend some time conversing with Larry Page, and have at several points considered working for the company (my friends love their jobs). But on the user side, I'm now deeply skeptical.
|SerdarCinar||3/1/11 1:26 PM|
I wasn't affected at first and when i checked my e-mail 5 hours ago everything was fine but now all my mail is gone. Then GTalk conversations and Spam mails are still there, Sent box is full but e-mails are gone. If someone tried to hack my e-mail it wouldn't end up like that so I'm looking for an answer to this problem.
|Fred_C||3/1/11 1:27 PM|
I'm still waiting for my backup, thankfully I'm using a home made solution with alias routing mail. So most of my contact are not using my @gmail address but an other one which forward to my emails of my choice. We built this systeme 10 years ago with my alumni, because at the begining of 2000's lots of poeple where changing email address every couple of month (fomr hotmail to yahoo to others ... ). Each time they had to spam their contact saying "hi guys, this is my new email address ...".
With our email alias system (called "mail for life") they can change mail provider without annoying their contact list.They just need to add their new email address in the routing system ... and that's it !
If you want more detail about it, contact me ;o)
Now let' help the other poeple in the same situation. Let's prevent the future:
As Tim said, there are other mail services, but I would not recommend hotmail. Sorry guy, I've seen by the past how microsoft manage their user on this service and it's realy creepy. But if you like it and enjoy it, that's great.
Well, Yahoo is not bad, I also know some french email providers. Have a look on Zoho. They provide same services as google apps (mail docs calendar and many other business web app). They are a good chalenger of Google, they are doing a great job as google's team.
So,choose a mail provider (you can also get a 2nd gmail account) and add a forward rules to this email. Add a strong password on this secondary mail and don't forget it!If you're using filters, you can add rules to forward important mail to a backup mailbox.
If you have your own domain, you may use mail alias (myn...@mydomain.com => myma...@gmail.com ) Be ready to change the routing to an other mail provider if there's something wrong (myn...@mydomain.com => myma...@mybackupmail.com ). Technicly it's not very easy if you're not used to manage domain.
To finish my long message :
I wish you're going to think about the importance of your mailing service. As I said to my friend, "in life you know the importance of elements (objects, relationships, ... ) once you loose them."
So have a good behavior, set up strong passwords, spend time each month to do backups. It's maybe boring but less than loosing everything.
|Sarah||3/1/11 2:10 PM|
You can safely change your password. Your password is for your Google Account (https://www.google.com/accounts), which you should be able to access. This lockout affects only your Gmail access, and data recovery will not be affected by changing your password.
@SerdarCinar, I'm very sorry but it does not sound like you are affected by this bug - it sounds like someone malicious may have gained access to your account. If you were affected by the bug, then you would not have found any messages in your account, and your account would currently be under lockdown. We see the behavior you have described when someone deletes all the mail out of the inbox. Anything that was not in the inbox (Sent Mail, Chats, Spam) remains. Please change your password immediately and follow the steps in the Security Checklist that I previously posted.
|taneka52s||3/1/11 3:17 PM|
Yes, I am well aware that there are other email accounts in the world. However, my gmail account is the one with all of my important information, my contacts and my documents. I would be happy to use another email provider but that doesnt help me much if I do not have the information that is in my account.
|WallaceLA||3/1/11 3:25 PM|
Anymore time frame updates? I have had ZERO access to my gmail account since about 1am Sunday morning. Mine said error 500 up until yesterday afternoon and since then has said account maintenance. I also initially changed my password before I was aware that there were more people affected by this.
|M.I.H.||3/1/11 3:27 PM|
Your post/statement of approximately 4 hours ago, Sarah, contains this sentence:
"All users who were affected by this software bug are still locked out of their Gmail accounts while we work on restoring them (you should still be able to access other Google products, like Google Docs)."
The "still locked out" is confusing, because many were able to access their account but engage in no activity because of a maintenance hold on it. That is not being "locked out".
In other words, for many hours before you posted that, Sarah, many users were not locked out of their accounts, yet they most definitely were affected by the bug.
Something doesn't fit. Something was not properly expressed.
In addition, this sentence in your post/statement invalidates one key point of the post by the engineer, Mike CH, and if you are going to invalidate a previous statement because the situation has been updated I think it would be a bit kinder to make that clear to your customers.
"If you are currently able to access your Gmail account, then you were not affected by the bug."
That sentence is meant to let us know that one point of Mike CH's statement is no longer relevant, correct?
|M.I.H.||3/1/11 3:29 PM|
The WallaceLA post just above mine is exactly what I am referring to Sarah. He is NOT locked out of his account, but he most definitely IS affected by the bug.
|anananas||3/1/11 3:37 PM|
what's that? now the status message changes to:
|ruthiesky||3/1/11 3:41 PM|
I get the impression that some people believe that if they don't "make nice" then some madhatter at Google will do terrible and permanent things to their accounts. That is balderdash. Google is in the midst of grabbing for the next major opportunity in its overall growth, making cunning business deals, and messing around with at least one lawsuit.
The timing of this situation prolly couldn't have been worse. It just gets in the way of Google's progress.
It's a glitch. A darned annoying glitch. But it hasn't come on the heels of some ax-wielding G-person who is looking to chop people's accounts to bits.
Ever since 2004, I have been on very open terms with Google. By that I mean, I say what I have to say. Then Google speaks back. However, my concern now is not for what I say but for who is left in the whole operation to say it to.
Communication has really taken a smack and this situation has made the information-exchange problem abundantly clear.
I don't feel comfortable, discussing my dealings, with any of Google's products, on a public message board like this AT ALL.
I think it's the wrong way to deal with Google glitches and that's that.
And for those of you who don't know, I got my gmail account directly from Google back in April of 2004. I didn't have to fuss with the dreaded invite system that was put in place back then. Instead, I took the initiative to answer Google's annual April Fool gag that year.
Google put an email within its pages that was tied to a mythical plan to establish a Google space station on the moon. Google explained that it was looking for people to work at the space station. I sent a hilarious application to the Big G in response to their gag.
I didn't expect an answer. But I got one.
Google actually answered my email and explained that all of the slots for the space station were filled and offered me a coveted Gmail account, as a consolation prize. I accepted it with thanks.
At that point in time, people were ready to sell their second car to get their hands on a Gmail account. But, for the most part, Gmail accounts were available by invitation, only.
A magazine published a story about Gmail and included me in it.
I got a limited number of invites that I could graciously pass on to anyone that wanted one. Those invites were like gold.
After the article came out, I got a whole slew of interesting requests for one of my stash of precious invitations.
My point is this, back then, communication between Google, its users, the rest of the Internet and me...was MUCH more wide-open than it is now. I see that as a bad change.
And something for Google to think about.
Okay, I'm popping back out now. Sincerely, Ruthie.*
|Rachgold||3/1/11 4:03 PM|
The Apps Status Page says that people should have started to gain access to their account (and Sarah says the same thing...) has anyone here or does anyone know if anyone has actually gained access to their emails yet?
I still can't access mine....
|Justwantmyemail||3/1/11 4:05 PM|
I still can't access mine, but I did notice someone on twitter (about 20min ago) who said that their access was restored.
|Rachgold||3/1/11 4:15 PM|
Nope. The consensus seems to be that if you're locked out of your account then you were affected by the bug and supposedly google knows about your account and is working on the issue.
But, I've also sent in several "forms" and emails to their maintenance account.
|M.I.H.||3/1/11 4:15 PM|
This issue of changed passwords and submitted forms needs to be addressed in a definitive manner by one of these Google Employees and in a way that does not add confusion to an already confusing situation.
I don't think that anyone could be faulted for thinking that doing one or the other, or both, might cause, have caused, some wires to get crossed and then maybe have caused a monkey wrench to get tossed into a particular account's recovery process.
And I don't see how any account user could be faulted for taking those steps before they checked the Gmail Community Help Forum and then found there were .023% -- whatever -- MANY OTHERS that had the same problem and it wasn't an individual account problem, and wasn 't a "SCARE" but a bloody error by some Google engineer.
Sorry that the sarcasm got into the post, but that bloody line, "sorry for the scare" just keeps getting on my nerves!
|M.I.H.||3/1/11 4:22 PM|
Rachgold, there have been posts scattered about indicating that people had been able to get into their accounts and had all their stuff, but we had one fella who indicated all messages from Sept. last year forward were gone and I am wondering how that fits into Sarah's "it's another issue" part of her statement.
|VTyogi||3/1/11 4:46 PM|
I am that fellow. I was mistaken regarding "September"...
-I am still missing INBOX messages from 10/03/10 through 02/28/11
-I am still missing all DRAFT messages
-In a few cases, upon opening a thread in the SENT folder, I find received messages that should also be displayed in the INBOX folder. They are not.
I too am wondering how this plays into Sarah's explanation/response.
|M.I.H.||3/1/11 4:55 PM|
VTyogi, sure do appreciate the update on your situation.
I'd say your case is a clear example of why Sarah needs to be a bit more careful with how she interprets what the engineers are telling her and how she feeds that to us here on the forum.
If all other affected users/customers but you, VTyogi, are really lucky, then you will be the only one with that sort of continued problem, but how likely is that?
But don't feel too bad, VTyogi, because if you are the only one with such problems you will be a very special case and we will put you into our new Hall of the Unique. Your memory will last for as long as Gmail exists. Of course, that won't help bring back your missing messages, but that's what engineers are for.
|samko1||3/1/11 5:11 PM|
Like many on here, I haven't had use of my email account since Sunday morning. This is beyond the 48 hours listed on the "account maintenance" page and I have submitted an email requesting my account to be restored.
One unfortunate consequence of this is that anyone like me who uses their Google voice / Google Talk account with their computer to make phone calls has also lost that functionality. Not only is my email down, but my ability to make phone calls from my computer is also gone.
For a while, I was unable to access the Android app store from my Droid 1 phone because my password on my email account was being rejected. As much as I like ("loved" before this incident) Google, I am somewhat worried about using everything Google. Google services I use include: Search, Images, Video, News, Maps, Books, Calendar, Docs, Picasa, Chrome, Checkout, Finance, Health, Earth, Translate, Navigation, iGoogle, Talk, and there are probably a few more on my Motorola Droid 1 phone "with Google" that I'm not thinking of right now. Though technically "free," I'm certain that Google has profited from my usage in various ways and that it will continue to do so even more effectively in the future. I am a business owner and I have received numerous letters from Google inviting me to pay to advertise but I have not yet done so. Please show me that your customer service is good and get these email accounts back up.
I am a big supporter of all things Google and recommend it to friends and family. However, this event makes me a bit hesitant.
As a data point, I have been with gmail since early 2005. It seems that the early adopters are the ones most likely affected by this outage.
Please fix this quickly!
P.s. There is an option at the bottom "Email me when people reply." Ironic.
|obatzz45||3/1/11 5:30 PM|
My mymail account is still not working up till now
|Sarah||3/1/11 5:37 PM|
@VTyogi, it doesn't sound like your problem is related to the original bug. You reported having access to some of your mail at 2:30am, but we were still in the process of preparing to rebuild accounts at that point; if you were affected by this bug, you should have been locked out, or be seeing a totally blank account. Have you checked for the missing mail in your Trash folder or All Mail, and tried all the troubleshooting steps in the missing messages article that I posted? Please create a new forum thread for your issue.
@samko1, have you tried https://www.google.com/voice for making phone calls? You should have access to all your other Google products, and we are working to get Gmail back up as fast as possible.
Some accounts have already had their access restored and we're continuing to work on the rest. Please stay tuned on the Apps Status Dashboard, and thanks again for your patience.
|obatzz45||3/1/11 5:44 PM|
And, I need it fast since it is a school account.
|M.I.H.||3/1/11 5:48 PM|
I realize you are very busy and from your end, Sarah, it probably appears that I am pestering or bothering you, but I hope you'll understand that I am going for clarity with these questions. That's it.
I would like to ask a question, please.
Means that no account that was affected at the beginning of this bug induced incident was restored before 2:30am PST of March 1st? Is that correct?
|discouraged again||3/1/11 5:54 PM|
I have been watching you patiently address unhappy issue after angry issue for hours and days on end.
If you can do this for 12 to 16 hours a day and keep a smile on your face, I have a management position open for you.
Keep up the good work
|M.I.H.||3/1/11 5:56 PM|
Up to that sentence I was having trouble understanding what you mean by "locked out" as compared to Mike CH and his reference to access but seeing a maintenance notice. I still have that question, but now I really wish to understand the "blank account" description?
A "blank" account means you have accessed the account, but it's empty?
You folks need to get on the same page with your vocabulary usage or you confuse people.
Of course, maybe I'm just really stupid and need to go back to Mrs. Smith's English Class 101.
|obatzz45||3/1/11 6:02 PM|
Please, I have lost my Mymail account since Sunday and I really need it now
|jjewell||3/1/11 6:19 PM|
Yes, cheers to Sarah for being Google's responsive face (finally)!! Looks like a punting photo... Oxford or the Other Place?
|rayvens3cubs||3/1/11 6:47 PM|
Am I the only one who is STILL unable to access my gmail account? I have received several messages from Google now, through my daughter's email box, I've tried all the things they suggested, I resent the request as they suggested, I filled out the long-form with all the questions about products I use, when I started using them, etc etc etc and I all I got in return was ANOTHER request from google to refile the issue and re-fill out the form. Does anyone else still not have access to their mail? Am I missing a "special step" or something that's magically fixing other emails and not mine? Ahhhh!
|wmartindale||3/1/11 6:49 PM|
Affected account: pat [at] goldsgymvacaville [dot] com
operating system: WinXP sp3
Internet Explorer 8/Google Chrome 9x/Firefox 3.6.x
AV: rather not say, I tested it un-installed.
extensions/toolbars/plugins: N/A ... this problem affects all browsers with no toolbars/plugins active.
Account has this error @ 6:45pm pst 3/1/2011. Please help.
"We are currently working on your account because an error occurred with your mail storage. Your account data and messages are safe. However, you won’t be able to log in until our team is finished.
If you need access more urgently, please notify your admin to contact our support team. We apologize for the disruption."
|jjewell||3/1/11 6:53 PM|
rayvens3cubs, I still can't either. I think most people can't.
|CharityLong||3/1/11 7:03 PM|
I still cannot access my account either.
To clarify my issue...I refreshed my account Sunday morning and had only 4 messages in the account...all were new. Everything else was erased, my sent mail, inbox, spam, etc although it still remembered my email contacts. Also my style changes reverted to the google basic blue....
At this point I am very anxious since I know people are emailing me and they are waiting in a cue somewhere with no message letting them know I am not getting them....
|nxeniaj||3/1/11 7:08 PM|
Me too! I've lost all of my emails in both the inbox and sent folders; some of the mails were receipts, orders and of a sensitive commercial nature. Should I panic and change all of my accounts/sucbsriptions/credit cards ?
|monteiro.cristiano||3/1/11 7:11 PM|
Ooook... it's getting even more weird. Now I see at the App Status Dashboard the message "Google Mail - No Issues", but still no access to my emails. What's going on here, google?
|obatzz45||3/1/11 7:12 PM|
Please Fix my Mymail Account
|Rachgold||3/1/11 7:14 PM|
10:15...still nothing. UGH
|rayvens3cubs||3/1/11 7:17 PM|
Thanks jjewell, at least I'm not the only one! I am trying really, really hard to be understanding (mistakes can happen to any business) but it's not working well right now. I have been trying to get my husband and his business to change over to gmail for awhile now (he's had issues with Yahoo mail, AND our ISP email, which we no longer get our net-service through but have continued to pay for each month for just their email service) and now, well......... Needless to say I'm starting to doubt the stability of this company and it's products - as well as it's complete lack of customer service, (which if presented by a much younger company would ordinarily trigger my "scam alert"). My three homeschooled KIDS (none of whose accounts are affected) are more connected than I am, at this time - a bit of irony that sent my non-gmail-using-husband chuckling back to his laptop to check in on an order on his email with great enthusiasm. Sigh....... Patience mom, patience.
|jjewell||3/1/11 7:40 PM|
rayvens3cubs, I know what you mean. I convinced my 92-year-old grandpa to switch to Gmail last year because it was simpler and easier for him than his old account. I am very glad that this outage happened to me instead of him, because it would have been really confusing and troubling for him to deal with that.
|samko1||3/1/11 7:47 PM|
@Sarah, thank you for the prompt reply.
The way that Google Voice allows me to make phone calls from my computer is by directing the calls through Google Talk which rings my Gmail account. I have tried the Google Talk standalone app, but both on my computer and on my phone, I get the message that my password is incorrect. So, when Gmail goes down, so, too does Google Talk.
I greatly appreciate that you are keeping us informed. Any time frames would be great.
|M.I.H.||3/1/11 7:49 PM|
CharityLong, from what we have been presented by Google Employees so far your issue is not related to the bug that struck on Sunday. There seems a specific pattern they wish to use to identify those they want to state were affected by the bug and your description does not fit.
Using the information supplied to date the first important point to be able to claim you were affected by the bug on Sunday is you should not have been able to access your account at all.
If anyone finds any post/statement/information release/evidence from any Google Employee to the contrary I think it would be very kind of you if you could post a link to that. Thank you.
As for date and specific time you could again access and view the contents of your account we have a time of 2:30am posted above by Sarah, on the '?' ?
|obatzz45||3/1/11 7:55 PM|
Arrgggghhhh Still can't access my campus email
|CharityLong||3/1/11 8:29 PM|
I cannot access my account now, but when everyone first starting discovering the problem I did have access to the account. I have since been locked out and have a message that says...
We can’t predict exactly how long this will take, but if you are still unable to access your account in 48 hours, please contact us with your username at email@example.com . We apologize for the disruption.
|alexandermmeyer||3/1/11 8:33 PM|
I too am still not able to get into my Gmail account. I have been able to access my calendar and documents, which i appreciate being able to do, but i have potentially missed out on some time sensitive material that goes through my email for school and work. Being without my primary for 96 hours now is just beyond what i thought would happen. It seems like there are still as many people out there that still are not able to get into their email than people that have had all services restored........
@Sarah, i have emailed the account maintenance people just like the message says to do and I have not ever gotten a reply. What is the point of emailing support if there is never anyone that responds?? Seriously, what is the realistic timeframe for EVERYONE getting restored?
Everyone else, I feel your pain. I hope we will get this resolved very soon for all of us and things can go back to normal. I have loved Gmail since the day i got it back in 2005, but this is one of the worst problems i have ever encountered online.
@Sarah, i hope you will be able to comment on the questions that i have.
|M.I.H.||3/1/11 8:42 PM|
That message should indicate that your account, CharityLong, falls into the "Affected by the Bug" category.
Personally, I think there are going to be a whole range of oddities surfacing and not one set standard that can be used to decide whether the Bug affected one's account -- for example VTyogi's situation -- maybe.
I get a feeling that Google Inc. wants some clearly defined parameters, but I don't think the nature of this programming business will allow for that.
Anyway, there do seem to be contradictions in the information being released and hopefully they'll all get on the same page when the smoke clears.
|alexandermmeyer||3/1/11 8:42 PM|
On a side note....i guess it gives me a little more piece of mind to know that i am not the only one that still can't get into my Gmail. Atleast i know i am not alone.....
|Asnspwendy||3/1/11 8:54 PM|
I was wondering if anyone can help me. My entire inbox was deleted Friday morning. My account has not been restored, was my account hacked or did I encounter the bug like everyone else??? The emails that were deleted from my inbox were extremely important and was not back up. Can someone please advise???
|M.I.H.||3/1/11 8:57 PM|
Asnspwendy, I'm afraid Friday morning puts you more than 48 hours before The Bug, or what I have referred to as the BIGM -- Bug Induced Gmail Mess.
|obatzz45||3/1/11 9:00 PM|
M.I.H. what should I do about my Mymail account?
|M.I.H.||3/1/11 9:04 PM|
Based on the timestamp you wrote:
I think you have to just wait and let the engineers do their thing. Frustrating, yes. But not much else can be done.
|CharityLong||3/1/11 9:13 PM|
I agree oddities will occur...I however think that the main problem with this bug was a deletion of all mail, whether it be the inbox, sent mail, spam or conversations...It erased everything...
I have had my account since it was in Beta and use it as my primary account so I get hundreds of emails a day. Obviously most of these are spam and as such enter my spam folder. I had four emails in my indox when the problem was discovered and received and sent a few more after I reported the issue to google. Once they began working on it they locked me out.
I think its pretty clear as well that this issue happened early Sunday (EST). If someone with a gmail account had nothing wrong yesterday and went in and found something wrong today, it could very well be a hacked account. I am also sure that there are people out there that do not use thier gmail accounts often and didn't realize until after the fact.
I myself have 4 gmail accounts and only use one regularly.
Many people use google. It would be interesting to know out of these 0.012% of users, how many people that actually amounts to. I am sure that its actually a large number of people and if anyone else had an email with literally thousands upon thousands of emails like mine... many with attachments, this will take more time to fix than they want to admit.
All that said, I love my gmail and still believe that the good folks at Google will come through for me.
|M.I.H.||3/1/11 9:34 PM|
Yes, I think you are correct. I haven't read any official release of exactly what a user would have seen if they were actually in their account as the bug spread before the engineers could shut down the deployment of the software and then disable accounts.
Mr. Treynor wrote it like this:
"So what caused this problem? We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their email. When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version."
You see, Mr. Treynor's only specifics about waht exactly happened don't refer to any vanishing of any data. He only wrote that we could not access the account.
The copies I have from very early on from the updates provided from links off the Apps Status Board also show a rather confused situation, which is understandable.
Releases to the mainstream media early on also tended toward the confused.
So you see, cases like yours, CharityLong, have not been confirmed officially. I assume they are reading threads and gathering information so the final report promised by Mr. Treynor will reflect exactly how this bug manifested itself before your very eyes, but everything thus far seems kind of unofficial.
|CharityLong||3/1/11 9:46 PM|
Yes, they may not be shouting loud and clear that data has been lost, whether temporarily or permanently, but the title of this thread is...
"I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?"
|rgbenson2000||3/1/11 9:54 PM|
I'm not buying that these compromised accounts that lost email is unrelated to the problem of lost email over this past weekend (2/26). I have used Gmail for 6 years and then 24 hours after all of my email is deleted by some hacker, many other users experience loss of their email. Just a software glitch? I don't buy the coincidence.
I also lost all of my email and contacts, but this happened on 2/24. My account was hacked and I spent most of the day filling out Google's ridiculous compromised account forms. The unfortunate problem was the hacker changed my security questions and forwarded my emails to another account;
Google why don't you have any sort of technical support, chat, phone, email, or support forms? Is anyone working on restoring lost emails that seem to have been due to a compromised account?
Here is my original posting: http://www.google.com/support/forum/p/gmail/thread?tid=24d6f934ba5d11fd&hl=en
|hobredo||3/1/11 9:57 PM|
I'm wondering how I can be unaffected by the outages that were being widely reported on all weekend and then suddenly be unable to access my account come Monday afternoon/evening. It's super frustrating and thank goodness I didn't have anything important coming my way in my e-mail or I'd've been screwed. I don't use it for work but I frequently use it for vital business, so this is really not cool.
|M.I.H.||3/1/11 10:04 PM|
hobredo, it's very possible you and many others will still encounter service disruption due to completely different reasons not associated with the Bug of Sunday, the 27th. The whole system wasn't affected, so the other more common types of problems are still out there. It's important to keep those separate from this problem. Actually, even more important for you to properly identify your problem so you can fix it that much more quickly.
|dragos.o||3/1/11 10:22 PM|
It's been 3 days since we have this problem.
Sarah said that the problem will be fixed in 2 hours ... and since that post it's been over 6 hours ...and still nothing !!!
On Apps Status Dashboard, they post once every 5 or 8 hours, and they are telling us the same thing, to have patience !!!
I wan't to see more news !!!
I wan't an estimate time until this bug will be fixed !!!
...and i'm not buying that some users recovered theyr users and emails ...
|SuitcaseMan||3/1/11 10:33 PM|
I 've just got back access to my account. It took about nearly 3 days but I do understand that my account was not the only one that had to be restored (and fortunately, in my case, gmail, although very useful, is not critical for my work).
Everything seems to be back in order there. I have also received a couple of test messages I've sent to my google account from my work's e-mail yesterday, i.e. it seems that mail that did not bounce back was - in the end - delivered. I have even received a (possibly automated) reply on the google form that I had submitted when I first lost access.
Many thanks to the google team for their work in resolving the issue!
|This message has been hidden because it was flagged for abuse.|
|Tim Acheson||3/1/11 10:45 PM|
"Some accounts have already had their access restored and we're continuing to work on the rest. Please stay tuned on the Apps Status Dashboard, and thanks again for your patience."
This is the latest response from Google in this thread. So nothing much has changed for the past four days.
|klvncmpn||3/1/11 10:45 PM|
I'm glad to hear that some people had their email account restored. I'm still one of the users whose account has been down since early morning Feb. 27. I have no email or email access :( Just reporting in that I'm still waiting. . .
|Tim Acheson||3/1/11 10:47 PM|
"t's been 3 days since we have this problem.Let's be patient. Google is a very special company, their staff know what's best for us even if we don't. :)
|anananas||3/1/11 10:48 PM|
Maybe the data situation is getting better now - but the information politics of Google is getting worse! And this in the third day (!) after the crash.
If I look at the status it says now:
|Tim Acheson||3/1/11 10:49 PM|
"'m not buying that these compromised accounts that lost email is unrelated to the problem of lost email over this past weekend (2/26). I have used Gmail for 6 years and then 24 hours after all of my email is deleted by some hacker, many other users experience loss of their email. Just a software glitch? I don't buy the coincidence."The "separate issue" response is happening a hell of a lot. It sounds suspiciously like an official line to cover all the accounts that cannot be fixed.
|Tim Acheson||3/1/11 10:51 PM|
"Me too! I've lost all of my emails in both the inbox and sent folders; some of the mails were receipts, orders and of a sensitive commercial nature. Should I panic and change all of my accounts/sucbsriptions/credit cards ?"
I am praying that Google can fix these problems.
|Tim Acheson||3/1/11 10:52 PM|
" I convinced my 92-year-old grandpa to switch to Gmail last year because it was simpler and easier for him than his old account. I am very glad that this outage happened to me instead of him, because it would have been really confusing and troubling for him to deal with that."
I would have reccomended Hotmail. This could happen again.
|terpz08||3/1/11 10:54 PM|
3 days later...i'm still locked out of my account.... :-(
|Tim Acheson||3/1/11 10:58 PM|
Google said this (a day ago) but still it's not fixed:
"We are currently finishing repairs and will be moving mail back into mailboxes in 2 hours. Then, after we have finished moving the mail back into accounts, users will start to regain access in the hours that follow"
The "2 hours" figure is a smokescreen to play-down the issue, it's meaningless. The most meaningful information here is the "hours that follow" which could mean anything -- hours add up to days or weeks.
All along Google has given estimates in "hours". All along the reality has been days -- the problem has basicly been going on all week so far and still the "hours" are ticking by.
|Tim Acheson||3/1/11 11:05 PM|
"Thanks for your patience while we work on restoring affected accounts. Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change."
Is "near future" really a "time frame"? Notice how they never say anything without saying they fixed it for "some users". They also like giving very small sounding estimates of the number of people affected. It's clear that every statement is written for the benefit of tech bloggers and journalists, seeded with spin to play down the scale of the issue. It's a shame, and ordinary customers like us prefer sincerity and direct honesty.
|rgbenson2000||3/1/11 11:07 PM|
Agree 100% with your sincerity comment. When Google says 0.02% of our users, it's demeaning to the 40,000 of us.
|jjewell||3/1/11 11:26 PM|
If only he didn't feel the need to spam.
|hobredo||3/1/11 11:28 PM|
@M.I.H. Please stop insulting people's intelligence by trying to say that anyone whose issues did not occur right on Sunday at a certain hour are dealing with ~unrelated issues~. How obtuse do you think we are? The generic error message page I am getting is precisely the same as the one the people who were affected on Sunday got--even though I was able to use my e-mail well into Monday. I don't need you to try and misinform me by suggesting that my issue is a separate issue; what I'm trying to figure out is why my account went down AFTER Google started fixing the problem on the accounts that went wrong much earlier.
|carycheng77||3/1/11 11:57 PM|
soooooooooo how long until I can get back to my midterm/lab work??? I'm on edge day and night!
|M.I.H.||3/2/11 12:01 AM|
Okay, let's dig a little deeper, hobredo, and let me please ask when it was that you were last able to access your account before the lockout on the afternoon/evening of the 28th?
|clo83||3/2/11 12:24 AM|
I appreciate your updates and the google teams continued work to get our emails back.
I am wondering if there is any way we can have more concrete time frame as to when we will be able to retrieve our email.
Do we need to POP our emails to another address?
It's quite difficult to not have email for so many days as I depend on it for work related things. It's Already Wednesday afternoon here in Asia and I haven't been able to check email for four days and counting.
Please please help.
|mk33||3/2/11 12:41 AM|
I agree with @clo83, it's been four days and my patience has worn out. That is far too long for all of us. "The near future" is not a satisfactory response, please give us a more specific time frame. Thank you.
|M.I.H.||3/2/11 1:11 AM|
Thank you very much to the person who emailed me and pointed out my error in my post on page 17 which I will copy below.
>>>>>>>>>>>>>>>>>>>> Copy Starts <<<<<<<<<<<<<<<<<<<
M.I.H. has posted an answer to the question "I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?":
>>>>>>>>>>>>>>>>>>>> Copy Ends <<<<<<<<<<<<<<<<<<<
The email message points out that Mr. Treynor's statement starts with this sentence:
"Imagine the sinking feeling of logging in to your Gmail account and finding it empty."
Even though Mr. Treynor does not repeat that scenario when describing what happened, as shown in what I quoted above (from my original post), it must be that some people were able to access their accounts and the accounts were empty. And that was BEFORE the Gmail Team cut off access to the affected accounts.
So I have been corrected by a kind person and I post that here.
|Jeroen Theuns||3/2/11 1:21 AM|
DAY 4 HELP!
|ONURLU||3/2/11 1:22 AM|
I have just reached my gmail account. Problem with received e-mails in last 4 days. Many of them possibly bounced back and I think we never read them in any time. Too sad for a technology company based on cloud computing (lol)
|suley786||3/2/11 1:26 AM|
Ok so officially were on Day 4 in UK time, still i have not been restored, would appreciate if Sarah could give us a better picture on what the holdup is. Or better if there was a way to see if the account was pending restore or working througth
|Jan_M1||3/2/11 1:46 AM|
Seriously.... it s day 4 now. The updates on the Dashboard are a joke right now.
If you re goal here is to piss users off that have used several products of your for years, then congrats. Cause.. see: this affects many users who have used gmail for a very long time. From what i ve read many also use other google services than search and gmail often.
They ll be looking for alternatives. The outage is one thing... the way you ´guys handle i another one. In the beginning i thought "ok it s sunday"... but that doesnt count anymore. Even more as this seems to be caused by a software update.
|georgezeidan||3/2/11 1:52 AM|
I am extremely annoyed as well... Just like Microsoft these guys are a joke!!!!
I am extremely disappointed in them and already switched some of my services to other providers.
Very disappointed and as you said their service status update is a joke.. I feel like they have no idea what they are doing and they don't care about us as users. They only care about generating money and thats it!!!
Well, this the right moment for a new provider to appear and take over providing better services.
|sauron256||3/2/11 1:54 AM|
I'm finally back in... for reference to others I have used up 19% of my storage space. Hopefully it won't be much longer for others now.
|suley786||3/2/11 2:08 AM|
@^ i had used 12gb so i take it a lot longer to wait :(
|Jeroen Theuns||3/2/11 2:10 AM|
Great to hear this really good news but... I'm still waiting and would very much like to know if you got everything back as google promised.
For reference: I had about 8.5Gb data in my account.
Thank you in advance.
|sauron256||3/2/11 2:10 AM|
I'll also add that it looks like quite a few emails were lost, including those from the last 12 hours when all our email was supposedly 'safe' and going to be delivered.
|M.I.H.||3/2/11 2:10 AM|
sauron256, if you don't mind disclosing the information, how long ago did you find you could acess your account and how much longer before that was it that you couldn't?
I asked because I'm wondering if the engineers are working in shifts on this over a full 24-hour day.
|georgezeidan||3/2/11 2:12 AM|
well i have used about 7G so I guess it is not about size it is about luck and taking turns i guess
|Tim Acheson||3/2/11 2:15 AM|
I'll also add that it looks like quite a few emails were lost, including those from the last 12 hours when all our email was supposedly 'safe' and going to be delivered.I can only apologise. I could have told you that at the very least these emails would be lost. Emails sent to affected customers were bounced back with a Permanent Failure message. That means it will never be delivered, it's a basic rule of SMPT.
|Tim Acheson||3/2/11 2:16 AM|
"Seriously.... it s day 4 now. The updates on the Dashboard are a joke right now.Join the queue.
|Tim Acheson||3/2/11 2:18 AM|
"Please stop insulting people's intelligence by trying to say that anyone whose issues did not occur right on Sunday at a certain hour are dealing with ~unrelated issues."
Spot the Google stooge: "M.I.H.". Hardcore Google loyalists are instantly recognisable by their mysterious role in down-playing problems and attempts to influence forum discussions.
|M.I.H.||3/2/11 2:18 AM|
This really needs to be highlighted because we had VTyogi stating email messages were missing and subsequently told by a Google Employee that he must have a different, unrelated problem.
We shouldn't let what appears to be fallout issues get buried and able to be ignored. I had a list for updating and forwarding, but after the Google Employee declaration that we were wrong about the connection I thought to let the list stay were last it was parked.
|alexandermmeyer||3/2/11 2:26 AM|
I've only used 6% of my storage and i am not in yet. This is getting rediculous now. There is not a single reason that i can think of why EVERYONE shouldnt be back in now.
I emailed the firstname.lastname@example.org address like advised to do and NO RESPONSE. I am really beginning to lose patience now way more rapidly than before.,,,,,
|ONURLU||3/2/11 2:29 AM|
Some e-mails from the last 4 days has been delivering randomly. (For example, sunday's e-mails was delivered before yesterday's e-mails). Of course, I don't know whether all of e-mails are going to be delivered or not. However, the ongoing situation is promising and not bad now.
|sauron256||3/2/11 2:30 AM|
Yes I'll confirm that I'm starting to receive emails from the last 24 hours. They must be slowly working their way through the backlog (for example, just received an email stamped from 9 hours ago).
|Tim Acheson||3/2/11 2:35 AM|
Notice that MIH has posted more in this thread than other two genuine users combined.
M.I.H. appears to be more than just a Google fan. He's a skilled apologist.
He started out here like one of us, a concerned user, now he's gradually trying to steer this thread in his own direction and even giving his own answers to people's questions. Then I noticed, he is a Level 6 member, which means his account was not affected. Why is he here? M.I.H. are you a Google employee or just a member of one of the corporation's loyal fan communities? :)
Has naybody reported MIH, and those who mysteriously defend him, for abuse -- off-topic Spam and exessive posting? There's no point, because
|Jeroen Theuns||3/2/11 2:39 AM|
@sauron256 > Do you still have your emails older than september 2010?
|Tim Acheson||3/2/11 2:40 AM|
@M.I.H. I love your "about me" info on your profile here:
"Not much contact information will be provided. Sorry. But I welcome contact and establishing new relationships, if you can use what few methods I have enabled."
Why are you here? You're posting with an established account which has not been affected. It's obvious to me that you're either a paid Google employee or an unofficial evangelist drawn from one of Google's loyal fan communities. :)
|Tim Acheson||3/2/11 2:42 AM|
"I've only used 6% of my storage and i am not in yet. This is getting rediculous now. There is not a single reason that i can think of why EVERYONE shouldnt be back in now."We may find that "some users" (which could mean thousands or tens of hundreds of thousands) never get everything back.
|dragos.o||3/2/11 2:43 AM|
I think that this problem will continue for another 24 hours at least !
I don't see manny users that got back theyr accounts.
...and the officilas from Gmail ...don't give us any updates !
|clo83||3/2/11 2:58 AM|
Hi just wanted to update on the situation. I just checked my email and I've gotten my emails from the last few days but old emails are still missing. Anyone have the same problem? I would appreciate your reply if you're in the same situation. Thanks!!
|Tim Acheson||3/2/11 3:10 AM|
FYI Google is reporting "Problem Solved" and people including journalists and tech bloggers appear to be acceping the official line without question and without bothering to check -- as usual:
|grandpaweed||3/2/11 3:19 AM|
Still can't get into my email, and of course the dashboard reports no issues for gmail
|suley786||3/2/11 3:38 AM|
Just thought i should let you i have just checked and have access to my account again. Only thing is i have no idea if im missing anything lol will have to take a look. It says u have used 9.8 GB (35%) of 27.4 GB incase any of you are wondering
|suley786||3/2/11 3:50 AM|
ok, settings such as imap import seem to be missing but thats no biggy, since the account only backed up emails from main email address on my own server i have all emails its missed. Now im wondering can i ask google for compensation in the form of an extra years paid subscription which is due soon :)
|raj.talkad||3/2/11 3:52 AM|
I still do not have access to gmail
|georgezeidan||3/2/11 3:59 AM|
Mate you are following actively and I wonder if you thought of tweeting about Google false claims?
|Justwantmyemail||3/2/11 4:14 AM|
Did the people that are getting their accounts back email gmail-maintenance@google with their user names? I was trying to refrain from emailing since it seems obvious that google knows about the problem. Was just wondering if emailing would have helped to speed things up. REally missing my email.
|suley786||3/2/11 4:19 AM|
@ ^ i did email them yes, i emailed them yesterday since it was over 48 hours since my account was down, mine was down on Sunday, Monday, Tuesday is when is sent the email.
|VTyogi||3/2/11 4:28 AM|
MIH, Sarah and All - Thanks for the listening, feedback and advisement up to this point.
The exact time of day that I began reporting problems via this forum should be inconsequential, yes? I began experiencing loss of data on the same date as everyone else. I did NOT lose access completely. I find it impossible to reason this as coincidence. My password consists of 12+ capital and lowercase letters, numbers and special characters. To satisfy myself, I did go through the security measure checklist recommended by Sarah. To explain this as a personal goof, I would have to accept that I deliberately deleted ~8 pages of messages, 100 at a time. Then went to my drafts folder and sabotaged myself there as well.
I understand now that my problem is different than the "bug affected" accounts that have lost access completely or lost all messages. I will continue to monitor this forum for other "odd" issue reporting. For the sake of clarity and resolution, however, I will now dis-continue discussion of my particular issues in this thread.
|Meguita||3/2/11 4:30 AM|
The apps status dashboard was updated 20 minutes ago with this:
Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.
Exactly the same message as 8 hours ago...not to mention several days ago.
|Jeroen Theuns||3/2/11 4:40 AM|
Hi all! GOOD NEWS for me: I've just got my account back online after nearly 4 scary days. At first glance it really looks like all my 8.5Gb of mails, data, theme, settings, signature are there! Super!
At this time there is a gap in both send and received emails between 27/2 and 1/3. But I can live with that.
I was starting to really lose my fate and patience, but this makes it all so much better.
Thank you google guys for working this one out.
To all still waiting, scared: this story should raise your hope!
I do intend however to organise extra backup from now on. 4days!?! Ok, I've learned my lesson now.
|Rachgold||3/2/11 4:40 AM|
Going on day 4....still no access. This is ridiculous.
Google--where are you?
|dragos.o||3/2/11 5:08 AM|
Seems that i'm unlucky :))
Maybe tomorrow i will get my account back :))
|NOVAKHT||3/2/11 5:08 AM|
Just when I think you are communicating better -- and giving us better updates... you guys drop the ball again. False hope.
Here we are going on 4 days..... the apps status is a joke.. your near future comment could mean anything.
I am beyond frustrated and knowing what I do know I wish I would have done something different.
I have missed meeting,missed critical email and missed deadlines... but I should be relieved knowing that this will be resolved in the "near future" , and that only .012 users are effected, and that many already have access back.
This is a nightmare.
|jazzrazz||3/2/11 5:10 AM|
Good News here too. Everything seems to be back.
From now on...BACK UP BACK UP for me.
Thank you Sarah and Google Techs.
|tcohen14||3/2/11 5:16 AM|
Still completely no access...losing money by the second.....what is going on?!?! To promise 24-48 hours and going on day 4 is just crazy......
|dragos.o||3/2/11 5:27 AM|
i gues i have to post a lot of comments, maybe this way somebody for gmail will see my user and it will be fixed my account :)))
|M.I.H.||3/2/11 5:32 AM|
Hang in there, dragos.o! They'll get to your account!!
|anananas||3/2/11 5:39 AM|
I'm still waiting - and getting furious over Google not giving a better status report than just
|Jan_M1||3/2/11 5:40 AM|
If they would have told it takes this long, many of us would have looked for an alternative at least for the time to bridge, as having a working account is important these days...
This makes it extra f* up that they were giving estimates that werent matched even closely.
Due to a system reinstall i did latly i had no backups at the moment. Tottaly sucks!
|alexandermmeyer||3/2/11 5:41 AM|
I'm still out of my account too. I feel encouraged by being able to still use my google calendars and documents, but i honestly feel lied to by Google. I wish i would have been told "days" instead of "hours". I really feel completely invalidated by the fact that none of my support emails, like i was advised to send, have been responded to. It makes me feel like they do not care and that what has happened to all of us in not important.....especially since they do not offer phone support
@Sarah: Why no responses from email@example.com?????? Whats the point?
I only hope Sarah has some good information for us rather that "wait patiently." I have done enough patient waiting. My account is not a big one, so i dont know why its not back yet.
|dragos.o||3/2/11 5:42 AM|
I'm sure of that :)
But i feel strange without my e-mail, not only that i had very important messages, but by that email e comunicate with some person everyday, and now i miss those persons :))))))))))
I'm joking because i had enough ...and is better to joke from time to time.
Seriously now ... i know that all the engieniers that are working to solve this problem are making all the efforts and maybe tonight, or tomorrow i will get my account back.
I trust them.
And ... i'm sorry for Google, because in my opinion were the best ... they provide some services for free wich can change everybody's life in better way ... and with this problem, theyr image has been "broken".
P.S. Sorry for my english, but i guess that you understand what i wan't to say ! :)))
|klvncmpn||3/2/11 5:47 AM|
Day 4 and my gmail account is still not working. The sad thing is that the news reports on the Internet about this Google bug problem have started to say it's been fixed, but gmail users still can't access their accounts. I've already set up another account with Yahoo and emailed all my contacts (which I had saved before being disabled) with the new "temp" email but it may not be so temporary after all.
|SpinEcho||3/2/11 6:21 AM|
@dragos: Agree 100% - google image has been broken. If you expect to run business without a phone number, I expect that 48 hours is more than enough to fix 0-s and 1-s. Tape backup??? That's the cheapest, but not the fastest solution to data storage for back up. It has been at least 12 hours since they posted "restore from tapes complete" message. Still can't sign into the email.
Anyone knows how to get to contacts without singing into email? I have them backed up, but searching through csv file that goes into AX column is pain. That csv, by the way can not import into my old palm desktop for some reason. Do "sensitivity" and "mileage" really need to be part of contact file?
Blog, people blog:
|dragos.o||3/2/11 6:23 AM|
If google pays me 10.000 $ and restore my account ... i'll be the happiest man :)))))))))))))))
|Justwantmyemail||3/2/11 6:24 AM|
I was able to find my contacts in the dashboard for my account. Go into account settings and click view data stored with this account. Hope it helps... can't wait until my gmail is back!!!!!!!
|meghan.mccracken||3/2/11 6:25 AM|
My mail is back up this morning, and everything looks correct and complete. I'm appalled at how long it took with so little communication or accurate time estimates, but I'm at least thankful that Google was able to fix this.
Again, my inbox is perfectly complete with no missing emails, folders, labels, stars, anything, so if yours ISN'T when it comes back up, you should email the gmail maintenance address immediately.
|raj.talkad||3/2/11 6:36 AM|
I understand that google has to keep face and skew the truth about how long this whole process will take. I still don't have access to my email. I can honestly say that I will take a worst case scenario estimate. If it is going to take 12 days to fix this problem, then tell me! I can then go on about my life without worrying about this problem.
Don't give us that "near future" or "coming hours" b.s.
Come clean and give us a worst case estimate. Please.
|SpinEcho||3/2/11 6:39 AM|
Check this out: I got into contacts and the one I need I know the name, but I need his email. Guess what? In the old days (4 days before), I would just search my gmail by name and reply to his email. I never saved him into contacts, so contacts can not be searched at all by name in this case. I know gmail collects addresses that I reply to, but that one never saved the full name.
What a MAJOR PAIN!
This will change the world,... well at least how I deal with it. I am going to the store for rollodex. Anyone heard of any good deals on rollodexes?
|1whitetiger||3/2/11 6:41 AM|
Mine is STILL not up either! Seriously Google your image has been marred forever.
The seemingly insignificant "0.12%" of us that have been treated so poorly need to make more noise to the world about this. With our gmail accounts stolen from us with no prior warning or notice and then just to be lied to several times by Google's "10 hours" "no 2 hours!" and now it's 4 days later... this is nonsense and unacceptable for such a massive company like Google. It's not like they don't have enough money to hire someone to AT LEAST GIVE ACCURATE UPDATES AND TIME ESTIMATES!! Seriously, if I had known it was going to take 4 days I would have PLANNED MY LIFE ACCORDINGLY! But just being lied to makes the whole situation worse and now I am even more upset with Google. This is outrageous.
All of us need to post our frustration and disgust with Google on twitter, facebook, blogs, etc. etc. We need to get the word out about this horrible event and what is really going on. I already have hundreds of friends that have found out about this and are very disappointed with Google.
The rest of the 99.988% of gmail users deserve to know that they cannot trust Google. Who's to say that this won't happen again to the other innocent users of Gmail sometime within the next days, weeks, or months and nobody warned the rest?
For Google to make a huge "oops" and delete tons of e-mails is bad enough... then to treat those people poorly, lie to them, and give them no professional communication other than bogus repetitive vague updates on some retarded "app status dashboard" is the lamest thing in the world. Every single thing about this issue and how Google has responded along the way has lessened my trust for Google more and more and more and more. There's nothing to say that your friends and family won't be the next victim's of Google's technical mistakes, lies, and PR inadequacies.
WE MUST GET THE WORD OUT so that Google will feel the pain in having the consequences for their unacceptable actions be that hundreds of thousands begin to lose their respect for this company. Image is important for these big companies and you can just expect to do all this and not have your image marred publicly.
|SpinEcho||3/2/11 6:46 AM|
Is there are non-google thread about this somewhere? My blog is small, I doubt that it would make much difference, but feel free to post there. I will screen anything inappropriate though.
|Tim Acheson||3/2/11 6:50 AM|
@SpinEcho Plenty of blogs have reported this, but they're generally reporting the official propaganda line -- claiming that the problem is solved and of course it was so minor it's hardly even worth mentioning!
Google and their loyal fan communities will cite these blog posts for years to come as evidence that the problem only lasted "a few hours" and that in the end nobody has met anybody who was affected.
|SpinEcho||3/2/11 6:52 AM|
This is really bad - I am relying on iPhone that can't connect to gmail, so my emails are prevented from being updated there. At least I can see the subject lines.
... oh wait, that stuff is two weeks old.
|verlavester||3/2/11 6:55 AM|
Hooray!!! Good News!!! I want to let you know that I have been watching and waiting with you all here since Sunday morning too and as of 7:45 MST today I have EVERYTHING back with the possible exception of some things in the 'blackout period' of the last four days. Some things came in but I suspect not everything.
I am thrilled and like all of you I was losing hope and beginning to think I was just being strung along, but no, Google did as promised!
|SpinEcho||3/2/11 6:55 AM|
@TA: Do you think this propaganda machine is effective? Maybe we should start our own. The artificial "propaganda" type websites, be it for products or for public image, seem too obvious most of the time though. Or, they are just robots full of spam and advertisements.
|SpinEcho||3/2/11 6:56 AM|
Are you a robot? At least you are happy
|DMAvery||3/2/11 6:57 AM|
mine still isn't back.
|verlavester||3/2/11 6:58 AM|
Nope, I am a real live human being who was just as frustrated as you when I checked this morning first thing and still NOTHING, but now it's all there. For real. Posting to give you hope. I know there is no more patience left in any of us so I can't give you that, lol.
|SpinEcho||3/2/11 7:01 AM|
Ok, cool Verla, thanks,
Actually, I have a lot of patience, I just have nothing better to do at the moment.
..um, maybe because I cannot get into my email.
|Jan_M1||3/2/11 7:04 AM|
Tried like 4 minutes ago... nothing. Tried now... there it is!
|yuzucat||3/2/11 7:05 AM|
Good news from here too! My email was just back this morning. Everything looks fine as it was. I'm thankful for gmail's "redundant" backup tape, though I wish gmail could be more open to communicate in the process.
|Tim Acheson||3/2/11 7:06 AM|
@SpinEcho Yes, the propaganda machine is extremely effective. The untrue official story, that any problem has been solved and besides was so small it's not even newsworthy, is endemic, prevalant throughout the web in all possible forms -- from individual tweets to major blogs.
Bear in mind that Google spends more on "lobbying" than Facebook and Apple combined. There are even people posting in this very thread who present themselves as affected customers but are clearly not -- these individuals are presumably incognito Google employees and/or Google fan community loyalists. :)
|1whitetiger||3/2/11 7:07 AM|
If you've been one of the 40,000 who have been a victim of Google's technical "mistakes" and your gmail account has been "suspended" by Google for no good reason, your e-mails have been deleted without notice, you've been lied to by Google as far as time estimates are concerned, generally mistreated by Google, or simply shocked or scared that this could even happen to others, I implore you to post about your frustration, shock, disgust, etc. on any media outlet you have access to. Who's to say that your friends and family won't be the next victims of Google's technical "mistakes" and PR inadequacies? Use facebook, twitter, e-mail, blogs, etc. etc. to warn others that this is a real threat and at a minimum they should at least make sure to backup their e-mail frequently, and think twice before trusting Google with all their personal data.
|Tim Acheson||3/2/11 7:12 AM|
I agree with @1whitetiger
There is one magic word that we should all be using, in every comment we write about this, just as Google in every official statement plays down the problem.
The magic word is:-
That will get Google's attention, I guarantee it.
|SpinEcho||3/2/11 7:16 AM|
@TA: Some companies are so rich. Imagine paying somebody a salary or hourly rate to post around web all day long. I wonder what kind of capital is needed to start something like that. If this email outage goes any longer, I am going to apply for a business loan from the government to start a counter blogging and counter lobbying business.
|johnster67||3/2/11 7:16 AM|
This is what I got just now...
We are currently working on your account because an error occurred with your mail storage. Your account data and messages are safe. However, you won’t be able to log in until our team is finished.
We can’t predict exactly how long this will take, but if you are still unable to access your account in 48 hours, please contact us with your username at gma...@google.com . We apologize for the disruption.
|SpinEcho||3/2/11 7:17 AM|
|Tim Acheson||3/2/11 7:22 AM|
Suggestion: use Hotmail and also reccomend that others use Hotmail. In this way, you can use your power as a customer to communicate with Google in a language that they will hear loud and clear.
Each time we mention the current problem, here or anywhere else, we should mention Hotmail, because it is an alternative to Gmail and because Google is engaged in bitter fights with Microsoft (among others).
|Jan_M1||3/2/11 7:24 AM|
your mail is so hot tim!!!
I wonder who u beleive is paid by google here.
Unlike others i do not beleive you, tim, are paid by MS. I mean.. why would they want their products be linked with the word "annoying". That s not so good marketing. And they spend quite alot on it too.
|SpinEcho||3/2/11 7:24 AM|
Ok, I am now on hotmail. And my contacts have been imported in there.
|Tim Acheson||3/2/11 7:25 AM|
@SpinEcho You have raised an interesting topic. I have studied it extensively. It's beyond the scope of this thread, but suffice to say yuo would be astonished at the scale and sophistication of Google's lobbying and propaganda operations. It is literally terrifying. You, the media, bloggers, political parties, governments -- we are being influenced by Google in surprising ways. Ask yourself how you perceive Google. Then take some time to ask yourself how true that perception is, and where that perception originates.
|Tim Acheson||3/2/11 7:27 AM|
"Ok, I am now on Hotmail. And my contacts have been imported in there."I hear you, loud and clear. if you need to, you can easily set your Gmail to forward all mail to your Hotmail inbox. That's what I do.
Fix the problem please, Google, and be accurate and honest with us about timelines.
|HuntJason||3/2/11 7:30 AM|
Still nothing on my gmail.... I'm starting to think that my and Google's definition of "soon" differ slightly.http://gmailblog.blogspot.com/2011/02/gmail-back-soon-for-everyone.html
|SpinEcho||3/2/11 7:34 AM|
@TA: I hope this is somewhat relevant to the topic. The reason for me being an avid google advocate for the last five years is that I was able to do things without caring a phone book, or transferring contacts from one phone to the other, and frankly using email as my tasks, thumb drive and reminder service. The downtown has also been superior to any other service I ever used. But, as someone said it before: this IMAGE is now SHATTERED. Everyone who I talked to on the phone in the last three days knows that GMAIL is not invincible anymore. It is still good and ok, but not excellent or superior. Now it is just as good as hotmail, university servers, etc. The key is to keep talking about this for years to come. The word will spread around.
If this is trully an isolated incident, the image of google will stick around. I am already noticing that their search is starting to get crappy for some topics. For example, live (bing) is much better for searching images then google. It indexes them faster and there are more relevant images there.
Maybe I am naive, but I do believe that propaganda can only go so far. Look what happens to politicians every couple of years. There are just as much propagandists for one side as there are for the other.
Why am I doing this on google? I should be doing this on my blog.
|Support Specialist||3/2/11 7:42 AM|
This is ridiculous... few hours turns into a few days... :-(
We should get something for this.
|obatzz45||3/2/11 7:44 AM|
Please somebody helppp, I've lost my access to my Campus account for 4 days and I need it for lecture, homework and etc. PLEASSSSE
|anananas||3/2/11 7:46 AM|
still waiting - still no reply from google - still silly Status on the Apps Status Dashboard.
Is Google on hollyday? Taking a nap? Hello? Anybody there?
|obatzz45||3/2/11 7:50 AM|
Google Engineers Hear My Plight, Because I have a lot of Engineering Homework Piling up and I need my email NOW!
|SpinEcho||3/2/11 7:52 AM|
Wait a second..
SkyDrive??? I am almost gone to the other side. Can I import calendar into Live?
|Tim Acheson||3/2/11 7:53 AM|
@SpinEcho There's a profound and conspicuous lack of counter propaganda to balance Google's vast information operations. That's part of the problem. Apple and Google have been sharing board members, rather than genuinely competing, so you can't expect Apple to do the job. Microsoft has an unofficial policy of professionalism which means they don't really criticise their rivals. To be honest, Microsoft is so weak at PR, they could not do the job either.
A small number of individuals are starting to address the balance. Search from me online, I'm very easy to find. Contact me, I'll show you more. I won't post a link to my own website here, people wouldn't like that.
Be advised, it's very unwise to criticise Google. Imagine setting up a website or trying to run a business, like a tech blog or anything else, and posting something Google doesn't like. Think about that scenario, for a moment. See what I mean?
|Tim Acheson||3/2/11 7:56 AM|
@SpinEcho SkyDrive is one of the web's best kept secrets. (Thanks to Microsoft's non-existent PR operation.)
You can store files, synch between machines and devices, it integrates with MS Office and integrates with Hotmail. You can create and edit MS Office files throuh the web browser, no software needed. You can even show a PowerPoint presentation, animations and everything.
Unless Google fix this problem, SkyDrive is looking increasingly attractive.
|obatzz45||3/2/11 7:56 AM|
Somebody Help my Email
|SpinEcho||3/2/11 7:58 AM|
I doubt hotmail can pull my current gmail stuff while it is still inactive. Since my iPhone can not get into it, hotmail probably won't either.
|dougie fresh||3/2/11 8:02 AM|
Well, I just got a bounce-back from a test e-mail I sent to my gmail account yesterday morning. So whatever's happened to my account, it's not fixed, and it doesn't appear close to being fixed. Thanks Google, it's been real!
|SpinEcho||3/2/11 8:02 AM|
@TA: At least I know what to expect with MS stuff, so I won't be disappointed when that crashes. I am not sure if I want the pipeline into my desktop though - remember their little incident with the windows messaging service when that first came out in 95, I believe?
|alexandermmeyer||3/2/11 8:06 AM|
Hey everyone, as of 5 mins ago, i am back into my Gmail. Everything looks to be there and new messages are slowly being loaded, even back loaded ones from earlier. There is hope!! I am still beyond pissed, but when yours comes back, there will be no better feeling. Good luck to everyone else! I still feel your pain!!!!
|Justwantmyemail||3/2/11 8:07 AM|
I am getting bounce backs from test emails sent yesterday as well. Actually happy they are being sent, better that people know I did not receive emails. Would be much happier if I had a working gmail account, hopefully will happen eventually!
|Tim Acheson||3/2/11 8:08 AM|
@SpinEcho I've been using Hotmail since it launched in 1996. (Gmail went public over ten years later.) During that time, there was only one problem, and that did not affect me. The problem had similar symptoms, and affected a similar number of users, but it was not this serious. The problem was, the logins were accidentally deleted -- so you could not log in for a short while but nothing was lost.
Hotmail is the best webmail option available, by far, even if we do not consider the integration with other cloud services -- SkyDrive, MS Office, etc. There are good reasons why after so much money and effort, and spendng more on lobbying that Apple and Facebook combined, Gmail has failed to reach the same levels of popularity as the world's favourite web-based email services.
|obatzz45||3/2/11 8:12 AM|
If you need access more urgently, please notify your admin to contact our support team. We apologize for the disruption.
|pamohearn||3/2/11 8:17 AM|
ok. so it looks as though gmail has learned nothing over the last few days in regards to updating us on the situation. when i looked at the blog it said that as of yesterday it was all fixed and we'd have things restored within 2hrs. that would have been long before i woke up this morning, and i'm still totally screwed. i'm giving up. they have done damage to me that can't be easily fixed at this point. I broke down. I've made a hotmail account. I've totally lost faith in them at this point. not because of the problem, because of how poorly it's being handled. really. they don't care about us at all. move on. there are other options out there. all i wanted was honest updates to the situation.
|wscott404||3/2/11 8:22 AM|
Everything has finally been restored as it was before this incident happend. This is a lesson for me and should be to everyone that when you rely on a free service, you get what you pay for. Definitely going to figure out how to backup things going forward.
|Tim Acheson||3/2/11 8:31 AM|
" when i looked at the blog it said that as of yesterday it was all fixed "That is the story beign told on tech blogs and on twitter, too. Years from now, Google and their fan communities will be citing these blog posts as evidence of how small and quickly so;ved the problem was. Welcome to the world of Google propaganda. :)
|Tim Acheson||3/2/11 8:32 AM|
"a lesson for me and should be to everyone that when you rely on a free service, you get what you pay for."In fact, it os NOT free. Many people posing here including me DO pay. Not everybody uses the free service.
|wscott404||3/2/11 8:34 AM|
Thanks Tim, I appreciate your insight and helpfulness.
|1whitetiger||3/2/11 8:43 AM|
If you've been one of the 40,000 who have been a victim of Google's technical "mistakes" and your gmail account has been "suspended" by Google for no good reason, your e-mails have been deleted without notice, you've been lied to by Google as far as time estimates are concerned, generally mistreated by Google, or simply shocked or scared that this could even happen to others, I implore you to post about your frustration, shock, disgust, etc. on any media outlet you have access to. Who's to say that your friends and family won't be the next victims of Google's technical "mistakes" and PR inadequacies? Use facebook, twitter, e-mail, blogs, etc. etc. to warn others that this is a real threat and at a minimum they should at least make sure to backup their e-mail frequently, and think twice before trusting Google with all their personal data.
|DMAvery||3/2/11 9:00 AM|
i still don't have my account back. is there anyway my email can be forwarded to another google biz app account? very frustrated and losing business here!
|obatzz45||3/2/11 9:04 AM|
Somebody Help me Pleasse
|pasha.sharikov||3/2/11 9:14 AM|
Dear Google team!!!
I want to thank you for restoring my account. I imagine how hard it was to do all the work to return the mail back to normal contition, however you finally made it and as for now nothing seems to be lost.
@all whose accounts haven't been restored yet,
I know that you may feel like your mail may be inaccessible forever, I myself experienced a few days of uncertainty about my future email communication, however everythng seems to be tip top now.
I believe that google actually cares about their clients (even those registered in free accounts) and after the recent days I'm sure that gmail is a decent organization.
Thanks a lot again!!!
|Tim Acheson||3/2/11 9:14 AM|
"i still don't have my account back. is there anyway my email can be forwarded to another google biz app account? very frustrated and losing business here!"After this, you still want to use Google services? Even a wise businessman can make mistakes, but a wise businessman learns from his mistakes.
I would suggest using Hotmail unless/until your account is fixed. If/when your account si fixed you can easily set a Gmail account to forward all mail to a Hotmail account.
|Tim Acheson||3/2/11 9:16 AM|
You can sometimes spot the comments by Google's PR people. (They tend to be the ones with good grammar thanking Google for being so great.)
|DMAvery||3/2/11 9:17 AM|
yes, tim. i've seen you hawking hotmail over and over again. no thanks.
|obatzz45||3/2/11 9:19 AM|
Google Engineers Please Fix my campus account
|Juan_77||3/2/11 9:21 AM|
My account is still not working, since Sunday morning I'm without email and I have read in many blogs that Google restored 100% accounts. When is my time?
|Justwantmyemail||3/2/11 9:23 AM|
Did anyone need to sign out of their google account for their gmail access to be restored? I doubt it matters, but would like to know if that is the case. I really hope I regain access soon!!!! Thank you all for the updates - giving hope!
|obatzz45||3/2/11 9:33 AM|
Where are the google engineers?
|theautreys||3/2/11 9:35 AM|
and i am back...
thank you Gmail team... account has been restored. all mail that arrived while being disabled, is there too.
I appreciate your commitment to the resolve and not just taking the easy road... :)
user from January 05... solidified confidents!
and folks... if it is important... back it up :)
|dragos.o||3/2/11 9:39 AM|
Lucky you !!! :)))
|monteiro.cristiano||3/2/11 9:41 AM|
Just got back access to my account. Less one I guess...
|theautreys||3/2/11 9:42 AM|
wait for @drago... :) they'll get it. cant imagine the process of multilple back ups and putting data where it needs to be.
I cant even get my billing statements in their perspective folders in a file cabinet.
I wish you well. :)
|Support Specialist||3/2/11 9:48 AM|
FOUR DAYS??? To restore email from a backup? How long does that take, even from tapes?
|Sarah||3/2/11 9:58 AM|
A quick reminder that the most up-to-date information can be found on the Apps Status Dashboard:
We have finished pulling data from the tape backups and have been working to get the affected accounts back online ASAP. Some users are already back into their accounts (a few of them have posted in this thread). We are making good progress and we expect the majority of the remaining accounts to be restored over the course of the rest of the day, although a small number of accounts may take longer. We won't rest until the last account is back online -- restoring everyone is our top priority.
Once again, I apologize for the inconvenience and thank you for your patience.
|obatzz45||3/2/11 10:02 AM|
Thank you Sarah, I hope my account can be fixed by today
|sethgagnon||3/2/11 10:02 AM|
I apologize for my tone here, but I am getting a little frustrated. How long does it take to restore from tape? I have missed a handful of very important emails, one being around a vacation I am leaving for tomorrow and if the company did not call me, I would not have gotten this very important message. I have now been without email since Sunday. Having restored data from tape in my previous jobs, I certainly know that it can be a long process, based on the amount of data you are trying to restore. Can you at least provide some sort of status? Posting incredibly vague message on the apps dashboard is not providing status. When will these accounts be restored?
|guicampos||3/2/11 10:05 AM|
Ok, i'm back too
All messages seens to be there, intact. Except those messages sent between 27/02 and today, but that was expected and explained.
Thanks for all, Google Team!
|rsunkireddy||3/2/11 10:07 AM|
My account was fine until 2/28 4:30. It went down in middle of sending an email. I have been seeing the maintenance page since then. This sucks I do not know why other people who did not have the issue also have to go through this.
|obatzz45||3/2/11 10:09 AM|
I can't believe everybody's email is up but mine. And mine is a campus account, God
|Rachgold||3/2/11 10:10 AM|
The latest on the Apps Dashboard is that email will be restored by today. I hope that's actually accurate and not a farce because as of right now I still don't have my email :(
|obatzz45||3/2/11 10:11 AM|
I can't believe my email is still out. How many google engineers are there?
|dragos.o||3/2/11 10:19 AM|
I hope my account will be rezolved in 14 hours, because then i need to use it !
|hetalnv||3/2/11 10:20 AM|
I am still one of the unlucky ones with no access to my Gmail.... Hoping to get restored soon
|jason.may||3/2/11 10:52 AM|
My gmail is back, 76+ hours after the failure. Now to track down all the mail senders who might have seen false bounces over the last 3 days. And then to look into solutions for reliable backup & failure recovery. Sigh.
|sisett||3/2/11 10:54 AM|
I have a new computer and cannot access my accounts. Infact search shows no such account for ian.s...@gmail.com which is my correct account!?!?!?
|swoop22||3/2/11 10:55 AM|
still down for me...and it's my bday so I'm missing out on all the free coupons people send you for your bday argggh hahaha =( ugh...
|rayvens3cubs||3/2/11 10:55 AM|
1:43 here in Michigan, still no mail. Grrr.....
Fortunately this isn't our main business account (thank you husband for being anal and refusing to consolidate all our business emails onto one provider!!).
Anyone have a suggestion on what is the best paid-email service that allows full access from multiple computers/laptops/smartphones (preferably one that has automatic email back-up) - and actually HAS customer service in the event of a software malfunction?
Mistakes and software issues happen, and are forgiveable. However, Google's complete lack of customer service and communication is not cool.
|sam8477||3/2/11 11:02 AM|
Just a quick note for those still affected by this "bug". My gmail account is FULLY RESTORED. All mail, labels, filters, paid account details, google docs, contacts, AND mail from the past 3 days is BACK.
I was petrified that it may not return but patience paid off in this case.
My next step is to find an online back up company that archives all mail etc from gmail constantly. Even if it's a paid service it is completely worth it. None of these 'free' services such as Google, Hotmail, Yahoo etc are fully reliable. Thankfully Google has restored services in this case but the way in which it occurred and their lack of customer service has made it a daunting task to keep oneself updated.
|readingfam||3/2/11 11:03 AM|
I guess I'm one of the lucky ones since I only have a problem with one of my folders.
When I try to access it, I get a message saying "There are no conversations with this label." How can I retrieve that content.
|christinaschoi||3/2/11 11:17 AM|
mine is still down. i'm so pissed, however i'm glad to hear that other accounts are up and running again.
|tkjanani||3/2/11 11:21 AM|
Good for all of you whose emails have been restored. I still belong to the category of people who are patiently waiting for their emails to be back, though I have to say my patience is wearing thin now.. it has been three freakin’ days...
|obatzz45||3/2/11 11:21 AM|
Mine is also down. ARGGGH This is burning my patience.
|Poqueline35||3/2/11 11:27 AM|
Mine is still down as well. I've tried to be really patient here... have refrained for posting here and complaining until now, but this is incredibly frustrating.
|obatzz45||3/2/11 11:31 AM|
Seriously, how many people are working on this problem?
|DMAvery||3/2/11 11:34 AM|
still down here. what a disaster.
|NOVAKHT||3/2/11 11:40 AM|
This kind of update quite frankly stinks.... in other words you cant really say how long until everyone is back and running..
why cant you give better specifics.... post more often .. and give us REALISTIC ideas?
The apps status updates are a joke..
|dano1979||3/2/11 11:59 AM|
If there was ever a moment i'd like to scream at the top of my lungs, this is it. I'm so disappointed in Google at this point. Come on I need my e-mail back Google!
|klvncmpn||3/2/11 12:03 PM|
My gmail is still down too (sigh). Although someone gave a good tip earlier, that for those who can sign in even though they don't have email can access our contacts (by going to account settings, then clicking "view data stored with this account").
|normandfortier60||3/2/11 12:14 PM|
|hpaetau||3/2/11 12:20 PM|
I haven't posted yet but thought I'd add my name to the list of very frustrated people with no email yet. The worst part is that I cannot contact most of the people I normally communicate with as my contact list is being held hostage as well - so no way (other than by phone) to let anyone know how to reach me. And I'm sure I am missing improtant email during this outage. I have never heard of any enterprise having issues like this and I have spent my entire adult life working in IT and for a company that made fault-tolerant systems - which some of Googles competitors use! Fully redundant systems and very scalable. It probably gave me a false sense of security about how large companies protect and manage their data. This has been quite a painful lesson. I really wonder about their processes! And please - to anyone who wants to remind me that this is a "fee" service, Google gets plenty of money through their partners that pay for all the advertising they throw at us (even in Gmail). I find it interesting that most of the communication from Google has been to "reassure" (those partners?) that only a very small percentage of their client-base is affected. A figure which has been reduced daily. Its not what people without service need to hear, but it is what their paying customers need to hear, I guess!
|dano1979||3/2/11 12:38 PM|
I own a few servers with plenty of bandwidth and am in the process of setting up multiple Zimbra servers for a few clients now. If anyone is interested in having a secure hosted e-mail solution please let me know. Full backups, redundant internet circuits, replicated servers, less users, a number to call, a real person to talk to and the list goes on.
|pgueorguiev||3/2/11 12:40 PM|
I am like you, one of the lucky 0.03% (just some 200 000 people or so) "affected" users.
Maybe only we had some emails there :)
Still not be able to log in.
|carycheng77||3/2/11 12:42 PM|
I'm actually just very curious as to what went wrong?
It's reassuring that I am not the only one in the boat as there are myriad other users experiencing the same problem. However, what is not reassuring is the estimated time it will take to fix this problem. Everything is up in the air right now and I find it difficult to "be patient" with no solid number. The fact that we are given no time frame or even false time frame makes me suspicious of just how deep the problem is.
There is a bright side to this though, I have learned how dependent I am upon my email and that to always back up the important information I need from now on. But it would just be GREAT to allow me access to rest of the world again.
|raj.talkad||3/2/11 12:51 PM|
80 hours without email...and counting...
|Rachgold||3/2/11 12:52 PM|
For those of you who already got your email back did you receive a notification from gmail or did it just work when you tried signing in?
As of now I still don't have my email!
|SuitcaseMan||3/2/11 12:54 PM|
To Rachgold: No, I was just trying to log in periodically and - at one point - it worked.
|imu6676||3/2/11 12:55 PM|
Still no email here either...! I wish gmail would pick up the pace!! but I guess I can't stress em too hard, they're working on it.. :( i just don't understand how they can still take so much "media pressure" and not take a stance...
oh well.. there's nothing I really can do except wait! ! ! :|
|obatzz45||3/2/11 1:13 PM|
Where is the Google engineer?
|Meguita||3/2/11 1:29 PM|
I don't think they are under much media pressure...I had to search around for any mention of it, and those articles incorrectly stated everything was fixed.
Meanwhile, good morning! It's day five that I don't have email!
|Justwantmyemail||3/2/11 1:41 PM|
I worry about there being an additional issue with the remaining accounts too. I try not to think about it, but it enters my thoughts every so often. They are processing a huge amount of information (it seems almost by hand, although I would love to understand more about the process). It was stupid of me to put so much information in one place. Sadly, I thought it was good plan! I have certainly learned my lesson!!!
Even if they don't want to release exact numbers, it might be nice if they had a status bar or something similar showing the progress made on the impacted accounts. Or as someone suggested a clear explanation of the process so that we can come to our conclusion about how long this will last.
|johnster67||3/2/11 1:49 PM|
I have been down since Saturday night. My concern is I just got my Google Apps for Education Individual Qualification. I cannot in good conscience recommend Google Apps to educators based on this lackluster performance. Granted, it has happened only once, but can you imagine being a teacher, and telling your students that they will have to make up 4 days of school work due to no fault of their own? As a parent, I can just imagine my incredulous attitude when my child tells me he has no assignments for the past 4 days due to the dog ate my teachers plans. This will definitely be a feather in MS's cap about cloud computing and how this will really hamper its acceptance. At least this ensures my job in IT will be around a bit longer.
|dsmithimages||3/2/11 2:09 PM|
Mine just came back. Everything restored except what was sent during the dead period, even when they weren't supposed to be bouncing back.
|rgbenson2000||3/2/11 2:11 PM|
I suggest to all that we vote with our choice of services. Switch to a new service: try ymail.com or hotmail.com or something. Anyone have other email suggestions?
But more important than us mere 0.02% switching, we need to remind our 99.98% brethren how we're being treated and get them to switch.
By while switching, why not give bing.com a try and switch. Also, don't buy into the Android nonsense-- go with iPhone. It's a much sleeker product, anyway.
|rsunkireddy||3/2/11 2:16 PM|
To Sarah: 'We did disable some users who were not affected by the bug in order to ensure that their accounts were safe; access has already been restored for those users.'
I am one of the above mentioned user who did not have problem of losing emails, but my account is disabled. According to your update my account should have been fixed by now, but not.
|rayvens3cubs||3/2/11 2:18 PM|
Tada, my email is back! I know it's not showing all the emails that were sent to me over the last four days (it's only showing about 10 emails total over this time period when I normally get dozens a day), but all the ones from BEFORE the start of the bug are there, and it's receiving new ones, so...that's a good start. Hopefully the rest will show still, but not holding my breath. I'm sure there was nothing life-threatening in them, and if my not receiving them means the Google engineers are busy fixing all your accounts instead, then so be it.
Thank you all for the support, I think seeing others' distress/coping over the same situation helped prevent me from having a nervous breakdown ;)
Here's to your turn next! ~
|Poqueline35||3/2/11 2:31 PM|
Well, mine is still not accessible. This is just so discouraging.
|raj.talkad||3/2/11 2:35 PM|
I just got access finally. Whew! Good luck to those still locked out. Hang in there
|carycheng77||3/2/11 2:39 PM|
Yeah! I just got my account back! You just have to keep checking periodically and eventually it'll display that wondrous loading mail bar.
I'm seeing a couple of emails here and there coming through from when I lost access.
As for my original email account everything is back to the way it was, all folders and all contacts in tact
|raj.talkad||3/2/11 2:40 PM|
I should add that all my stuff seems intact. I was NOT notified that my account was accessible again. I simply checked repeatedly.
|pamohearn||3/2/11 2:43 PM|
i'm still down. so, for those of you back up...basically you lost any incoming email from the down time? does that mean from sat pm until now? please tell me its not the case. i have to say, i set up a non google account today. i can't take this.
|dougie fresh||3/2/11 2:53 PM|
Glad to report that my account has just come back online - same as others, I've just been refreshing every few minutes for the last several days, and it finally let me through. When I loaded, nothing appeared to be missing, but nothing new had come in since Sunday. I'm now seeing a few messages trickle in, but so far a few messages I expected to see are MIA. We'll see if they've permanently disappeared or if they'll turn up eventually. For the meantime, I'm just glad my damn chat is back, as *that* is how I primarily communicate!
|TobyEars||3/2/11 3:01 PM|
Just got my account back a few seconds ago.... everything looks like it is there. There is hope, so don't give up for those of you that are still waiting!
Thank you to all the Google engineers for recovering my data! (No, I'm not a Google PR person, just a very thankful Gmail user!)
|Justwantmyemail||3/2/11 3:07 PM|
Mine is back now too!!! I have no idea if everything is here, but it certainly looks like it always did. Now time to back up!
|photosig||3/2/11 3:14 PM|
I'm finally back up, however, I'm not seeing any emails from Monday or Tuesday. I was under the impression that emails received on Monday and Tuesday would be there when that magic moment finally arrived when I was allowed back into my account. Wrong!
|raj.talkad||3/2/11 3:16 PM|
Give it a bit of time. For me, the emails from Monday and yesterday slowly started trickling in.
|Rachgold||3/2/11 3:26 PM|
My email is back! There's a light at the tunnel folks.
Pretty sure I'm missing some emails from this past week and there's no way to really know if someone contacted (employers etc) but I'm just happy it's back.
Good luck everyone!
|kristybrown2||3/2/11 3:29 PM|
Looks like a lot of people just got it back at once. I'm still waiting for my turn. Waiting and waiting and waiting...
|obatzz45||3/2/11 3:29 PM|
Why is my email not back yetttttttttt
|Support Specialist||3/2/11 3:31 PM|
FINALLY!!! Got mine back!!!
|CharityLong||3/2/11 3:32 PM|
My account is back up and my 14,000+ emails all seem to be there, although I have less emails from the last couple of days than I expected. Since they were bouncing many of them I am not surprised. I also sent myself several test messages that did not arrive or bounce so I am sure I lost a few messages while my gmail was down.
Overall, I am just relieved.....
|greatbuys4less||3/2/11 3:34 PM|
My email is back up! Hang in there!
|photosig||3/2/11 3:36 PM|
@raj.talkad Thanks. I'm starting to see some coming in now. Hopefully all will be restored soon.
|obatzz45||3/2/11 3:37 PM|
Where is my Email?
|hpaetau||3/2/11 4:04 PM|
Just checked my email and I now have access! Some recent (but not all) emails are there as well. sigh of relief!!!
|M.I.H.||3/2/11 4:15 PM|
Let me take a shot in the dark (forgive the bad PCness) -- obatzz45, you made note in a post on the previous page about a "campus account" and I am wondering if that means you might be on a campus server and then you may need to talk to the campus network's administrator. Like I wrote, a shot in the dark, but it might not hurt to contact the administrator of your campus's network and see if he/she has any insights on how he/she may be of some help, if at all.
And what about others on your campus that may have trouble? I mean Google trouble.
|triplenutz||3/2/11 4:18 PM|
Mine just got wiped out today? it was fine yesterday.... will mine be fixed?
|M.I.H.||3/2/11 4:24 PM|
Well, I'll stick my neck out again -- I was lambasted for a similar statement 24 hours or so ago, except that person never got back to me -- according to information posted by Sarah about 48 hors ago, triplenutz, your situation is very likely not a result of the Sunday Bug which most here in this thread are on about.
Might be best to start your own thread if normal recovery procedures don't work for you.
Sorry to use the word "normal" to modify the word "recovery". That does seem odd, I know.
|pamohearn||3/2/11 4:25 PM|
still not me. am I now the only one left???????????????
|Sarah||3/2/11 4:25 PM|
We've restored the majority of accounts, and are continuing to work to get the rest back online as quickly as we can. As I mentioned before, accounts with more mail are taking longer to restore.
I'm happy to see all the people posting on this thread as they are getting back into their accounts, but we're continuing to go at full steam until everyone affected is back in. Thanks again for your patience.
A quick reminder that the most up-to-date information can always be found on the Apps Status Dashboard:
|Snezhni||3/2/11 4:29 PM|
I'm back as well, thankfully.
|M.I.H.||3/2/11 4:38 PM|
In the interest of verifying a statement in Sarah's post above, could anyone who recently, very recently, had their account restored let us know how many GBs or MBs they had used in that account? Please.
I ask because many, many hours ago some newly restored accounts were stated to have 8Gb used out of 20 something available. Now I don't know about you folks, but 8GB is a whole heck of a lot of data stored in an email account.
If what Sarah posted just a short time ago is correct, then we should see folks posting that they are at or above 8GB of used space on the server.
Thank you, folks. Just trying to keep somebody "honest" as she wrote in a post to me some days ago.
|jennelle74||3/2/11 5:00 PM|
I got mine back too well most of it. . I can deal - I dont have nearly as much on here - thank goodness I just cleaned it out not too long ago! I had over 10G at one time, now i don't even have 1G on here. . I know there are a lot of people that are still locked out or missing thier emails, however, i know if you all give it another day or two - You should be good. . I am happy that the Google Team is doin big things! Thank you all so much for restoring our emails, I know i look at things differently now, and back up!!! everybody. . back up the important stuff!! Live Love Laugh, J
|jennelle74||3/2/11 5:03 PM|
|frankmhowland||3/2/11 5:05 PM|
I had about 30% of the allotment so less than 2.5G and I am still not on gmail. I do have lots and lots of attachments. I wish "time frame" was something other than "near future".
|anananas||3/2/11 5:06 PM|
@Sarah I don't understand why you point to the dashboard. There is NO information on it - and not it even says that there is no issue - and I still don't have my emails back.
Could you please explain?
|M.I.H.||3/2/11 5:06 PM|
Appreciate the help with the info about 'used space' in your account, jennelle74. I know it's none of our business, but your help has shown there is one contradiction to what we have been told.
If we can get more folks to post what their 'used space' data reads we will find out if jennelle74 is the exception to what has been officially released by Google Inc.
Yes, I do consider posts here by Google Employees to carry the same weight as official Google press releases.
|M.I.H.||3/2/11 5:10 PM|
On that point, anananas, I think I have to sympathize with Sarah. I'll bet she is in the dark on a lot of matters, just like us. I suspect it's not just the customers that are treated like mushrooms. You know, keeping us in the dark and feeding us _____.
|KConway2||3/2/11 5:16 PM|
Emails from late Monday, Tuesday, and Wednesday do trickle in, maybe one or two an hour, but it does seem like others from that time period are missing, besides the Sunday and early Monday emails that definitely bounced.
|ryan.rnkel||3/2/11 5:19 PM|
Account and email access restored--this is great. I missed deadlines for applications because of being unable to get into contact with recommenders who were communicating by email and unable to get in touch with me. While this is inexcusable, I have learned my lesson and think it over the time until the next application deadline.
|jennelle74||3/2/11 5:20 PM|
I'm not sure if there is a max now or what? and i may be slightly exaggerating. . but i know it was a lot! I had tons of PPT's, training manuals and things of that nature - but the point is not that but that people are getting their stuff back, slowly but surely, and google is working diligently to get this issue resolved, honestly i think it was some newbie working where the servers are who made a little mistake that had huge consequences, im sure (s)he's already filing for unemployment, but they are working to get it rectified and im sure it will only be a matter of time until everyone has the majority of their accounts back and things will slowly get back to normal. I am also sure they are learning from this as well, and will be prepared to stop it from ever happening again, they understand that people run businesses and their lives from here. .
|M.I.H.||3/2/11 5:34 PM|
Definitely, there are kudos to the fact that the tape backup system worked and there are engineering lessons to be learned, software deployment lessons to be sure, but my focus is on the poor communications I have been seeing.
This incident follows on the heels of another incident where very poor communications skills has contributed to the problem, not alleviated it. That problem is ongoing and according to one of the Top Contributors we have be prepared for a long, long battle on that problem.
Still, it's the abysmal communication skills that really have me wondering what universities have been teaching in recent years.
I think front-and-center of my evidence will be that unbelievable "sorry for the scare" conclusion by a Google vice-president that can still be viewed because updates are being added to it.
Whatever happened to the owning up to making mistakes? Like in, "Sorry for our mistake."
And that, folks, was penned by a company vice-president, so if the communications problems run that high up how in Heaven's name are they planning on fixing the problem of poor communication skills? You have to know there is a problem before you can fix it. Maybe that fella thinks I'm just an old fart who knows nothing and his language was just fine -- even great.
Then again, I wasn't the only one who noticed that.
|M.I.H.||3/2/11 5:38 PM|
By the way, thank you everybody else for the feedback on used space at the time of restoration of your account. More information from others will be helpful.
And, obatzz45, how's your situation?
|MotorsportsofUtah||3/2/11 5:46 PM|
So, I am on day 4 of no email to my main email address. I have missed orders because of this and who knows what else I'm not getting. So much for customer service to my clients. PLEASE help fix my email.
|MotorsportsofUtah||3/2/11 5:48 PM|
If you need access more urgently, please notify your admin to contact our support team. We apologize for the disruption.
|MotorsportsofUtah||3/2/11 5:48 PM|
I am the admin and I can't figure out how to contact your support team.
|wei2003001||3/2/11 5:52 PM|
My email is back to allright today, I really want to say thanks to those works in Goole to restore our emails.
And now the first thing for me to do is to backup all my emails, although I don't think this disaster could happen again.
|M.I.H.||3/2/11 5:52 PM|
Although there are many posts from people indicating this didn't help, it's the only address I know at present.
|mingham07||3/2/11 5:57 PM|
Thank you! My e-mail is finally back up!
Like some comments I've been reading, I have all the past e-mails and my labels and theme still in tact.
Just missing a couple of e-mails from Sunday that I saw right before they disabled my account entirely. And of course no e-mails from Mon - today.
Finally, access to my calendar and documents again!!!
Hang in there to all who are still waiting!
|mingham07||3/2/11 5:58 PM|
Thank you Google people working hard to restore all of these accounts!
|MotorsportsofUtah||3/2/11 5:58 PM|
That's the one I emailed early this morning. Thank you
|kristybrown2||3/2/11 5:59 PM|
Am I the only person still waiting? My inbox want even that full. My patience ran out 12 hours ago.
|M.I.H.||3/2/11 6:02 PM|
No, kristybrown2. Unfortunately, you have company. But maybe the recent good news being posted by others is an indication you may not have much longer to wait. MAYBE!
|colandre||3/2/11 6:08 PM|
My email is working now! 12 years old messages seams to be ok.
It was restored at 2.30am utc+1 on 3 March.
60% of 200Gb
The only thing I loose is the trust in the cloud.
|imu6676||3/2/11 6:12 PM|
YAY! :) mwahaha! !! finallyy!!! VICTORY IS MINE!!! ! Time to TAKE OVER THE WORLD with my WORKING GMAIL ACCOUNT!!!! !! !! ! ! !! !!!
I felt so lonely without it :(
But now I am happy again!! :)
|Tracylee3321||3/2/11 6:15 PM|
STILL NO EMAIL RECOVERY FOR ME!!!! How long is this going to take? I never backed anything up because 1) I've never lost email with any other service and 2) I plain don't kno how to backup email. If I ever get my emails back, I suppose I'll learn how to back them up. I have been wasting a lot of time trying to remember the most important sites I ue my gmail for and accessing those sites to change my email address. Not an easy task. I won't even go into the lost contacts!!! Iunderstand that the tape backup will take awhile but REALLY, how long does it take?????????? Will I ever see my emails again?????? Can a google employee please let those of us that haven't been recovered when we might expect it? I'm not holding anyoneto anything specific but a slight glimmer of hope would be nice.
How funny it is to see the "email m when people reply" below this postig box. EMAIL ME HOW?????
|klvncmpn||3/2/11 6:15 PM|
Hard to believe, but I am still part of the group that doesn't t have my email on gmail. Glad to hear that group is shrinking. Don't mean to be unsympathetic, group, but I won't be sorry to leave you ;) Four days and counting . . .
|pamohearn||3/2/11 6:26 PM|
well, I'm finally up. only a couple unread emails in there, though. they've been trickling in a few at a time. hopefully they will all come back. Hope everyone else gets up and running quickly! what a nightmare!
|rayvens3cubs||3/2/11 6:28 PM|
I got my email back up this afternoon and it said I was using .7 GB (2%) of 27.4 GB
|M.I.H.||3/2/11 6:32 PM|
Sorry to cut in on some of the jubilation here, but is that number coorect, rayvens3cubs? I mean, was that about what is was before the crash on Sunday?
|tkjanani||3/2/11 6:38 PM|
I am still in the unfortunate few... waiting for my email to be back up...sucks to be waiting this long
|lsummers||3/2/11 6:48 PM|
I agree it sucks to still be waiting. I've got faith that people are looking into it, and am sure they'll get back the stuff soon...
But not having access to the e-mail on my resume means I don't know when prospective employers are going to try to contact me for more information, or to try to set up an interview. My past e-mails are important, and I'd like them back, but not knowing in this economy if I missed the chance at a job because I wasn't able to respond quick enough.
What irks me the most though, the one thing I know for sure, is the poor response. I've sent three or four e-mails (about one a day since this whole mess started) to Google and not gotten responses from them. All I've found is the generic app status that basically says it'll get fixed sometime. That what's killer. Not even a generic "You're having the same issue as lots of other people". I had to play around and find this forum, and at least take some solace in the fact that other people were having the same problem.
I really like rvices, I do. And I realize it's mostly free to me. But people that enjoy a free service can also use their experiences to know if they want to continue and purchase pay services. I am also looking at Droid phones and perhaps paying for more storage. But I'm really having second thoughts about that now.
|lsummers||3/2/11 7:09 PM|
Well, apparently all it took was me typing here, and it got fixed. Best of luck to you all who don't have access yet.
|samko1||3/2/11 7:17 PM|
My email has been restored. I don't think anything has been lost.
Thank you, Sarah and all the engineers at Google who helped bring back my email.
I understand mistakes happen and fortunately this did not happen to my business email account as that would have been devastating. I feel for those of you for whom the loss of email was critical. Losing email is akin to losing phone service. Who in this era can live four days without phone service? I only wish the service were restored more quickly. Hopefully the engineers are hard at work trying to find quicker ways to restore emails when the next failure occurs. It's not a matter of "if" but "when."
|HuntJason||3/2/11 7:32 PM|
My email is still down :( Account maintenance underway...
|mingham07||3/2/11 8:27 PM|
Throughout the night, many e-mails from Mon, Tues and earlier today have popped up!!!
This is a great thing!
Also, When I go to send an e-mail, and I start typing a name that was not in my contact list, but I've e-mailed before, they are still populating!!! I was afraid I was going to lose all those contacts! I should be more disciplined and save them as I go.
|SpinEcho||3/2/11 8:28 PM|
|HuntJason||3/2/11 8:46 PM|
Back in... I think my heart may have skipped a beat when I first saw it load. Thank you for resolving this issue!
|klvncmpn||3/2/11 9:32 PM|
Still don't have my emails. Going to bed. Hopefully I'll have a nice surprise when I wake up tomorrow.
|dragos.o||3/2/11 9:59 PM|
thank you Google !!!
my account is back with all the e-mails !!!!
Love you ! :)))
|Tim Acheson||3/2/11 10:55 PM|
|Sarah||3/2/11 11:25 PM|
Hi all, I'm very glad to hear from those of you who are back into your accounts. It's close to midnight in California so I'm heading to bed for a bit, but I'll be updating this thread again in the morning, and our engineers are continuing to work around the clock to restore the remaining accounts. The vast majority have been returned by now and we're working on getting the last ones back up. Hang in there!
|dmasta||3/2/11 11:37 PM|
There is different way to think the solution for the problem of such loss like account disabled, hacked password, lost important email etc..
If we do regular backup of email then we would not in such a pain in such situation. And yes, there is a simple application which helps us to have email backup from google account, is known as Beyond Inbox.
Follow the link-
|mangan.ericson||3/2/11 11:48 PM|
As of this morning I'm back in and everything seems to be fine. Thank heavens! Thank you Google for fixing this, although 4 days is a bit too nervwrecking and information has been far from sufficient. Lesson learned, currently in the process of backing everything up locally.
Hope everything will be fine for all of you.
|jsboltman||3/2/11 11:52 PM|
As of 11:49PM PST I still am receiving the account maintenance message and unable to login. I must be part of the last few still down
|Katediz||3/3/11 12:20 AM|
All my emails - sent and draft and inbox - have been deleted overnight. Please help! I have only been with gmail a few days.
|M.I.H.||3/3/11 12:23 AM|
Katediz, I regret to inform you that your issue would require you start a new thread because it's not related to the issue of this thread. Also check for similar threads using the search tool here.
|jjewell||3/3/11 12:51 AM|
My email is back. Four days with minimal communication was too long, though.
(However, Tim, I'll point out that that's a full day faster than Hotmail was able to recover from their outage.)
The only missing emails seem to be a few I sent and received on Sunday after the account was wiped but before it was locked down. Obviously I'd rather have that be the case than lost the 7 years prior.
Thanks for actually fixing the problem, Google... eventually.
|hannahsmith825||3/3/11 2:23 AM|
I have issue have put a thread on about it but not fixed
|himanshu.cvent||3/3/11 3:15 AM|
Dear Sarah/ whomsoever it may concern,
I am in deep trouble.
I am Urvi Grover. My User Id is grove...@gmail.com. I am not able to access my account since yesterday(March 2nd) evening. Everytime I try and log in the error message "The username or password you entered is incorrect" pops up. However I have not changed any of the passwords. The Last I checked my account was on March 1st.
I certainly think its something to do it with the bug which has hit the starage server of gmail.
I am curently using my friends email Id for reaching out to gmail team.
I have also given my alternate email Id while setting up an account ir urvi...@yahoo.com. Feel free to reach out to me on
urvi....@samsung.com in case of any further query.
Looking forward for Gmail Support in getting my life back on track!!
Thanks in advance for your help.
|dmasta||3/3/11 3:42 AM|
|klvncmpn||3/3/11 3:56 AM|
Finally. I have my email back. Just thought I'd let you know. Hope everyone gets it back today.
|ketnap||3/3/11 4:40 AM|
Was anybody in the UK, with a Google Apps for Business account, affected? If so, how long did it take to resolve your issues?
|johnster67||3/3/11 5:20 AM|
I got my mail back yesterday about 6 pm CST. I appear to have everything back. My greater concern is the whole single sign on issue. I was blocked from everything Google offered short of Search and Maps. While I now know this was not due to any action on my part, I can't help but be leery of any cloud based service that doesn't follow consistent development cycles. Facebook immediately comes to mind just as Chrome does. Google releases updates on a whim, rather than on a schedule. This reduces test times, and in my opinion, causes issues such as this. This same situation can happen with Facebook or Twitter when you consider either company can disable your account, and then you are blocked from so many services. More scary is that you may be putting your companies fate in the hands of an over-anxious developer or rogue admin.
This episode is definitely making me reconsider directing my clients to the cloud.
|megan.leahy||3/3/11 6:01 AM|
I got mine back last night, thank you!
|Asnspwendy||3/3/11 6:44 AM|
I know I will not get an answer from google or any assistance on my situation. However I feel I need to express my frustration openly. My email was hacked on Friday morning and my inbox was deleted by the hackers. They also went into my online payroll account and changed my password. Now I don'tknow if they were able to obtain any of my personal information to cause more trouble for me. I feel like goggle has not helped with this issue and I been ignored like my account is not important.
I trusted gmail for many years and I am not the type to give my email password out to anyone. At this point I do not trust my email account anymore and need to find another option for myself. The lack of assistance for hacked accounts is a huge frustration!!! I know I need reset my password and blah blah. I highly doubt any of my information will be restored or this post will be viewed my a Google employee. I just wanted to express what I have been dealing with after my account has been hacked.
|DMAvery||3/3/11 7:00 AM|
okay, after 4 days my email is back. and i am grateful for it, so thank you. but...Googloe, you need to find a way to make sure this NEVER happens again. otherwise, business people are going to leave in droves--we literally cannot survive under these circumstances.
|Randy A||3/3/11 7:01 AM|
@Asnspwendy - I don't know if you started your own thread about your issue or not, but the problem that you had has nothing to do with the issue that is being discussed here. Your best visibility is to create a topic.
|CGWaters||3/3/11 8:27 AM|
http://latimesblogs.latimes.com/technology/2011/03/gmail-missing-e-mails-login-problems-continue-into-fourth-day.html quotes a Google blog post, saying: "Some users were missing [only] a few old messages..."
Is the onus on *us* to review all of the contents of our mailboxes to determine if "a few old messages" have gone missing and, if so, to contact Google about it? If that's the case, I wonder how many users don't know that and therefore won't realize until weeks or months later that an important archived message has mysteriously disappeared. :(
|ariez_24||3/3/11 8:47 AM|
well, they closed the last discussion. I'm assuming to pass the buck. WE STILL CANNOT access our email that was disabled. I have accounts and billing's associated with denal...@gmail.com . when we reset passwords and info, it gets forwarded to that email. AND SINCE we STILL cannot log into that email, I cannot access my info. GOOGLE, please 'fix' my email. denal...@gmail.com, again... the email is denal...@gmail.com . And why does Google not offer 'live' support? I called the HQ in CA and they quickly pushed me off the phone, rudely. Please help in reactivating my dena...@gmail.com email. Once I can log in, I will update my account with back-up email account and such. But at this point, i'm at a standstill under Google control. Thank you.
|yogesh upreti||3/3/11 9:01 AM|
I am back too.. Guys just be patient.. maybe it will take a bit time.. but they are working..
Hail Google Engineers.... :)
|dswilcox||3/3/11 9:57 AM|
I have had access for a couple days but have to reset my password every session before I can get into the account. When I use a different computer (a friend's) I don't have to do that. Any ideas?
|frankmhowland||3/3/11 10:05 AM|
I have gmail back as of this morning--7 AM. I am grateful to Google, but also not happy it took four days.
So thanks to Google, but also I hope they have learned about how better to cope with this kind of situation.
|Sarah||3/3/11 10:47 AM|
By now we have only a very small number of accounts left to restore. These are the more difficult accounts, but we are working very hard to get them back up.
We will be posting a detailed incident report explaining what went wrong and the steps we are taking to prevent future incidents. When the incident report is available, I will post it to this thread.
|michaelsss||3/3/11 10:50 AM|
I am still offline with my Gmail via Apps. Coming into 5th day...not happy. I would not have been down this long running my own server. The lack of communication is terrible and frustrating making it so much worse.
|suley786||3/3/11 11:51 AM|
@Sarah for us who paid for extra storage would we be compensated for the downtime? I think a renewal would be suitable :)
|Owl.DiBlassio||3/3/11 12:52 PM|
Very happy and relieved to have everything back.
|NOVAKHT||3/3/11 1:09 PM|
I am back up and running but this is what I have learned.
1. I cant take email for granted anymore. The thought never crossed my mind that I could be down for 4 plus days.
2.Despite Sarahs updates... Googles communication was horrible and quite frankly unacceptable. The apps status updates were not helpful in the slightest,we were left without good time lines, and given false hope.At first we were made to believe that our account was suspended due to us doing something wrong. It seemed like Google was more concerned about telling the world how few people were effected by percentage then they were about updating us.
3. No priority was given to Business apps accounts or even Premium apps accts.
4. The phone support for the premium apps accounts was HORRIBLE and really no help-just telling me to check the latest apps status updates.How can Google expect me to pay for this support?
5. Emails were rarely responded to...
The bottom line is I have been Google supporter using a lot of their products,buying the nexus one phone etc.But this type of customer service is a huge concern. Any company can have issues and technical trouble-- but the way this was handled start to finish was a failure.
Just my thoughts.
|M.I.H.||3/3/11 2:11 PM|
You wrote that very well, NOVAKHT, but am I wondering what was done differently by the Google Team in this emergency as compared to the last, or any before that. What would such a comparison show us?.
Would we see that there were changes this time because complaints about communications to the customer in the last emergency were understood? Certainly there is some department that is responsible for studying emergency response procedures at the "communicate-to-the-customer" level, right?
What was done differently?
This can't be the first time for such an incident. Data losses are rare, but do occur. Or any other type of emergency that required accurate information being released in a timely manner to the customers. The value of information released in this incident seems to have been subpar at times, possibly even useless at other times. Did the same types of problems in information dissemination occur during any previous emergency that affected user accounts?
Research is needed, of course, but input from anyone reading this and recalling a previous incident would also be helpful. I imagine there are archives of threads related to such emergencies in the past that may compare with this one.
By the way, not trying to squeeze out those that still don't have fully recovered accounts, yet. Hope all accounts are back online soon -- like today soon.
|georgezeidan||3/3/11 2:18 PM|
got my email back
all email was there and that is great
the gap is the outage really but even that i forwarded my domain to another server so i had email coming to that server and a copy to Gmail but of course the Gmail copy never arrived during the outage.
now i have a copy of my email going to 3 different Gmail accounts, one copy goes to hotmail and one copy goes to a pop box. if anything wrong happens in the future it cant happen to three places on the same time so i have triple back up instead of double back up. The POP box gets downloaded via outlook and then backed up on two different drives and one online. Yah I know going crazy but better safe than sorry.
Good luck for those who are still waiting I hope things will get there soon for you.
|howardjd||3/3/11 5:23 PM|
As at 9.10am (8 hrs GMT) I still have NOT gotten my account sorted. I first noticed almost all of my "Sent mail" folder was gone 2 days ago, after wanting to check that an email went OK and after having read a lot of the posts here, I checked my stored folders to find that some of those have had mail deleted also. Its a bit hard to know exactly what is missing but I can see that quite a lot of it is gone. After reading some of the Google help pages I deleted all of my filters as suggested but it made NO difference. I can now see I have 1500 or so messages in my bin which is normally nearly empty so do I have to go through each message and see if they are my missing ones and then restore to each correct folder ??
I, as other have done, forwarded a message to Google but I can understand that with so many accounts affected that they are unable to reply to each individual but they certainly could put up a notice on the "log in page" about this event as all we want to know is what is happening ??? I really dislike being treated like a mushroom.
|rgbenson2000||3/3/11 8:20 PM|
GMAIL MASSIVELY HACKED. Isn't that a more embarrassing headline than Gmail had a software "glitch".
From Randy A:
@Asnspwendy -- Right on!
@Randy A -- Get a life (is level 5 for trolling around these forums, or did you have your account shut off too?).
How do you know these two incidents (being hacked and Google's "glitch") are unrelated? Have you seen the cause? Or are you taking Google's word for it.
I had the same thing happen to me and on 2/24. I don't buy these coincidences. Google is covering up for being massively hacked!! Why did they need to shut off everyone's accounts to restore them? I've seen many posts (on this and other forums) where folks recently lost their gmail due to a hacker. How do you know your account wasn't hacked? And Google recognized it and kept you from logging on, while they sorted this massive hack out?
|michaelsss||3/3/11 8:50 PM|
Well I can finally report that I am finally back online. I had an email from Google to say that my account was overlooked during the restore process.
So thank you to the support staff who restored it...but Google you seriously need to learn to communicate.
|Sabahet||3/4/11 12:43 AM|
My emails are still missing. Does anyone have the same problem? Are all accounts restored?
|Tim Acheson||3/4/11 1:19 AM|
Yet again today, tech blogs are incorrectly reporting that this problem is now completely solved, with spin suggesting that the issue was always so trivial it was hardly worth reporting:
Throughout this problem, Google has been giving the impression that the problem is fixed, while playing down the scale, while tech blogs regurgitate every claim that the problem is fixed without question.
Any blogger or journalist can verify the facts for themselves within seconds by the briefest glance at Google's support forums -- but Anything Google says is eagerly reported by loyal fans without question, and not just this latest topic.
This problem is NOT fixed:
|brendenjones||3/4/11 8:07 AM|
|deweyseid||3/4/11 8:17 AM|
As of March 4, 11AM, my inbox is not fixed. New emails that come into my inbox disappear in a few minutes. All of my old emails have not been restored. Yesterday, calling Google headquaters, I was told to look at apps status dashboard for updates. It said to email gmail-ma...@gmail.com if your account was not one of those fixed. Today apps status dashboard show gmail is fixed. Today I try to email that gmail-maintenance address and it now discontinured. There is now no way to tell Google that my Gmail account is not working. Google for PR reasons is sweeping those of us who are not fixed under the rug. I called Google headquaters in NYC and they said they were instructed to send us to this website, www.google.com/support, a community message board!!!!!!!! How does this allow me to tell Google that my particular gmail account is not fixed, that I lost all my business emails, and that new incoming emails remain in the inbox for a few minutes??? HAL in the movie 2001 is better than Google. At least you can communicate with that computer even if it is deceiving you. GOOGLE FIX THOSE OF US WHO ARE STILL DOWN!!!!!!!!!!!!!!!!!!!!!!! dewe...@gmail.com FIX ME.
|Sarah||3/4/11 9:33 AM|
Hi everyone, by this point we have fixed nearly every account, and the last few accounts were in correspondence with our team. If you are still having trouble, you are experiencing a different issue. For example deweyseid, it sounds like you may have an email client that is accessing your mail via POP and sending them to your archive or to Trash. Please see the attached article. Sabahet, I would suggest that you take a look at that article too. brendenjones, I'd suggest creating a new thread in this forum with the full error message that you are seeing.
|jgodshall||3/4/11 11:21 AM|
My just went out yesterday. Is there anything I can do?
How long did it take to get it back? SO far, it's been 24 hours. I'm so confused because this happened to people on the 26th, and I do not understand why mine went out yesterday after Google supposedly resolved this issue.
|jgodshall||3/4/11 11:23 AM|
Sarah - nothing is in my trash, my folders, etc. I have lost all my contacts. 5 years of work. Documents, contacts. I am curious to know when you think this issue will be resolved and why my email went out yesterday when Google was resolving this issue. Pls. advise.
|john.goolsby||3/4/11 11:24 AM|
I lost everything on Saturday morning, February 26, 2011. I've had no one from Gmail/Google respond to my email inquiries so far, I'd love to have my account restored ASAP. Also, my loss of email/contacts happened apparently around the same time someone hacked into my account, which I discovered early Saturday morning.
Any help would be appreciated.
|jgodshall||3/4/11 12:06 PM|
|Sarah||3/4/11 12:21 PM|
Hi john.goolsby, if someone accessed your account and deleted your emails, I'm very sorry. We were only able to restore the users who were directly affected by the outage, which doesn't seem to be your case. Please follow all of the steps in the Gmail Security Checklist.
jgodshall, since something happened to your account yesterday, you were not affected by the outage. It is highly likely that you are experiencing the same problem as john.goolsby. I strongly recommend changing your password immediately and following all of the steps in the Gmail Security Checklist.
|jgodshall||3/4/11 12:47 PM|
JOHN - how did you find out if someone hacked into your computer?
I'm so confused. My entire account was wiped - contacts, documents, emails. Does this mean someone hacked into my account or is this something GOOGLE will repair??
This is terrible and I am not being updated by google.
|jgodshall||3/4/11 12:54 PM|
I feel like this is due to the outage. No one has ever known my password. I think GOOGLE is responsible for this and pls. do not just pass it off as someone hacking into my account. This is 5 years of work that is just forever lost. I find that unacceptable to just tell me that my account was hacked into. This would have never happened if the outage did not take place.
|jgodshall||3/4/11 1:04 PM|
Pls. find out if my account was logged in from a different account yesterday. And provide proof that this is your conclusion. I was logged on my account all day. At 3:30pm (pacific standard time) at 4:00pm everything (emails, documents, contacts) was gone.
It is a very lazy conclusion to say that my email was hacked into. And you have not provided any proof that it is not due to the outage. I say it is. And I also say if there were someone who hacked into any account it is because of the outage.
If we cannot find a proper resolution and resolve this matter, I will be forced to retain counsel. Immediately.
|Sarah||3/4/11 1:24 PM|
jgodshall, I will follow up in your other post. What you are seeing is not related to the outage.
|jgodshall||3/4/11 1:33 PM|
If someone randomly hacked into my (and 1000s of others) accounts it is because there was an outage and security was down.
|jgodshall||3/4/11 1:38 PM|
Pls. have a bit more compassion. I am talking about 5 years of work that is now forever lost? It is because of an outage that someone had the ability to break into all these accounts. There is much to much of a coincidence to say otherwise. If you do not see this, pls. pick up the phone call me. I will gladly give you a number to reach me. Otherwise, these lazy responses will not fly and I will retain counsel. PERIOD.
|jgodshall||3/4/11 1:39 PM|
It's such an easy response to say "this is not do to the outage" to save google lawsuits and embarrassment.
|jgodshall||3/4/11 1:43 PM|
SARAH - yes, I did look at the link you provided. NO. There is no one who signed into my account outside of my own computer. You are incorrect. This is the OUTAGE. If you do not wish to call me, I am getting on the phone with my lawyers.
|jgodshall||3/4/11 1:53 PM|
If you have old tapes and old software with our emails as it says on your blogs, why can't you provide us with it.
You say that you have it on older tapes. Get them for those who you say lazily chalk up to being "hacked."
|jgodshall||3/4/11 1:59 PM|
Just had an IT service check out my computer, gmail, password account and they said that my computer and email was not hacked into. Sarah, look, I'm sorry I am coming off really strong, aggressive and angry, but it's just because I really need help and I feel lost. I need my emails & documents. It's over 5 years of my work on there. And I really need your help and I got angry when it was written off as a hacking job b/c that is not the case. It's because of this outage. THere are too many conclusions that point to the outage, and zero that point to hacking.
I realize you are doing everything you can. I read an article posted by google saying that your team has backed up everything on separate tapes in case this were to happen. Can you please located mine? Thank you.
|Sarah||3/4/11 2:51 PM|
Hi jgodshall, I realize you are in a really difficult situation. You were not affected by the outage. The outage was an isolated incident that occurred over the weekend, and it is not the case that Gmail security was "down."
I am sorry but there is nothing I can do for you in this thread. I will continue to discuss your case with you in your thread here:
|jgodshall||3/4/11 3:20 PM|
Sarah, again there are no suspicious log ins. An IT department checked my computer and assured me no one logged in or hacked into the computer. This is outage because there are far too many conclusions that point to this and zero that point to anything otherwise. It's far far far too much of a coincidence to say it was a hacker. Secondly, even if it were a hacker, it has to be related to the outage b/c of 10,000 people lost their emails yesterday. In addition, I read a blog saying that GMAIL backs everything on several different tapes - if this is the case, you should be able to locate mine. Have you done so?
|jgodshall||3/4/11 3:21 PM|
Can you please contact me directly?
|john.goolsby||3/4/11 3:31 PM|
Sarah: I went through all the checklists and tried to restore what I could, but was unable to see any changes. I changed my password last Saturday morning, and haven't had any issues since. That being said, is there a way to restore anything? I had kept a back-up in my iMail, but had recently deleted most of what was there for hard drive space.
jgodshall: if your email in Gmail is ever compromised, you will receive a red header above your inbox from the Gmail team that will show you when and where the login occurred.
Sarah: it appears my breach happened at the same time there was an "outage" so I'm not sure if there's anything Google/Gmail can do. Any suggestions would be appreciated.
|jgodshall||3/4/11 3:42 PM|
I have never had a message / red header above my inbox from the Gmail team. I was told when I called GOOGLE that no matter what whether it was an outage or a hacker that they can always RECOVER b/c of their backed up tapes. SO - if this is the case, can you pls. ensure me that I will be recovered.
|jgodshall||3/4/11 4:10 PM|
Please. After spending the last 3 hours reading everyone's entries, blogs, twitter post etc. it is clear that the "HACKERS" and the "OUTAGE" are one in the same or at the very least related.
Please do not tell us that if we reported problems on this date or that date it's unrelated to the outage. I have not had any responses to my emails. i cannot speak to anyone directly.
|jgodshall||3/4/11 4:32 PM|
I'm sorry but the outage is related to the hackers. Why then have thousands of gmail users all suddenly get hacked coincidentally the same time as the outage. I believe you can restore my account. It may take more time, but you should be able to do this. Please understand the intense amount of work, private information, photos, personal banking accounts, five years of contacts, five years of work is in this account. AND YES according to your blog you can retrieve this whether it was "hacked" as you so insist or if it is the outage. Unless, your blogs by GOOGLE & GMAIL staff are reporting false facts.
|jgodshall||3/4/11 4:36 PM|
CLASS ACTION SUIT, ANYONE?
|jgodshall||3/4/11 4:58 PM|
Sarah, you continue to tell me I was HACKED, but I work in a very large building where there are dozens of IT workers. I am told that NO ONE beyond myself in the past 48 hours have logged on. I myself have only logged on twice.
In addition, you have yet to answer or refer to my question: HOW CAN YOU HONESTLY SAY THAT THE HACKERS & OUTAGE ARE TWO ISOLATED INCIDENTS? There are thousands of people whose accounts have supposedly been "hacked" into either in the exact time or a day after the outage. That is absurd to say the two are not related when we are talking thousands of people.
|jgodshall||3/4/11 5:11 PM|
I AM GETTING REPEAT EMAILS - CLEARLY JUST UPLOADS AND NOT FROM AN ACTUAL PERSON TRYING TO RECOVER MY INFORMATION.
I WORK AT AN ATTORNEY'S OFFICE. I AM PUTTING TOGETHER A CLASS ACTION SUIT. ANYONE INTERESTED, PLS. CONTACT ME.
|NOVAKHT||3/4/11 5:27 PM|
I hear ya' and I HATE the way Google handled this issue. It makes me very mad and incensed that the app status updatse were vague, Sarahs updates were a bit better but gave us false hope and didn't ever give an accurate time line.
With that said.. a class action suit?? It would be like suing the US govt... good luck with that.
We all have a choice.. we can switch providers and change email services,and i am exploring those options to see if that's a good fit. My biggest concern is lack of service from the premium accts side.. the one you pay for. I am willing to pay to get phone support etc.. but when they are a failure its time to evaluate options.
Free service and bad support... maybe goes with the territory. Paid support that directs you to the apps status.. My business doesn't need that.
I am sure Google isn't afraid of a lawsuit..don't wast your time-- find a better option
|Randy A||3/4/11 5:33 PM|
|jgodshall||3/4/11 5:40 PM|
well, i've already talked to a top plaintiff attorney in los angeles. we just need a few more people. we already have over a dozen.
|M.I.H.||3/4/11 5:51 PM|
Please folks, has everyone that's been clearly identified as suffering because of the Software Deployment Bug been taken care of? I mean, we sure seem to be getting off-topic.
Anyway, I seem to recall we started into that legal stuff a number of pages back, no? Maybe I'm thinking of the wrong thread. At that time I didn't get explicit, but I'll do so now.
User Agreements mean SHITE!!!!!!!!!
If they are not in conformity with laws on the books of a given jurisdiction the part of the agreement which is not in conformity with the law means ZERO!!!!!!!
That's the first reason that citing a user agreement is pointless.
Next, the courts are there to rule a given user agreement is bovine excrement.
So there is reason number two to stay away from citing a user agreement.
_____ POINT! _____
Posting any part or all of a user agreement to state that one cannot take a company to court is not too clever. It sort of shows that you haven't been studying this issue of user agreements. It also shows you haven't been to law school.
And when you do start studying this business of user agreements and TOCs used by Net companies you are going to be shocked and you will never want to point to a user agreement agian and state, "No Can Do."
|Sarah||3/4/11 6:02 PM|
As I mentioned in a previous post, this outage has now been resolved for all affected users. Once again, I'm sorry for the inconvenience experienced by those who were affected.
If you are still experiencing any issues, they are unrelated to the outage. Please see the attached Help Center article for assistance with your situation.
|Sarah||3/9/11 11:04 AM|
This outage was resolved on March 3, 2011. A full incident report is available here:
If you are currently unable to find your messages, please see the troubleshooter attached below.