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Google Drive - temporary service disruption

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Google Drive - temporary service disruption DoreeGru 3/18/13 7:30 AM
We're investigating reports of an issue with Google Drive. We will provide more information shortly.

Please check our Apps Status dashboard for more updates. 
Re: Google Drive - temporary service disruption Michael Kellar 3/18/13 7:42 AM
I don't know if this would be a cause at all, but I started getting this issue with FireFox 4.0.1 (School Environment) right after I submitted 3 pictures to be uploaded into one of my subfolders, and while it was still uploading the first file of the three files, I attempted to move a few of my files into another subfolder.

If I caused it, sorry, but maybe this may help if it was the cause.

Re: Google Drive - temporary service disruption spreadsheet erased 3/18/13 7:44 AM
I have been getting this error for the past half an hour.  " The server encountered a temporary error and could not complete your request."
Re: Google Drive - temporary service disruption nico l 3/18/13 7:45 AM
Looking forward to an update, as I really really need to get to my Google Docs.
Re: Google Drive - temporary service disruption Jan Švejdík 3/18/13 7:52 AM
are you blooody kidding me? everything worked perfectly fine half an hour ago... I need my documents NOW, in fact NOW's too late... get your services together for Fs sakes
Re: Google Drive - temporary service disruption fahadash 3/18/13 7:53 AM
Me too :( it took me whole night to prepare a presentation that I can't access when its time to show it.
Re: Google Drive - temporary service disruption Whitten Overby 3/18/13 7:54 AM
i second this this is bs why do i save things here if i cannot reach them???
Re: Google Drive - temporary service disruption Alice Fontain 3/18/13 7:56 AM
I have been getting error 502 (Server error: The server encountered a temporary error and could not complete your request.) for the past hour to half hour. I am in a school environment on a MacBook, using Chrome. Thanks-
Re: Google Drive - temporary service disruption Nguyên Vũ Lưu 3/18/13 7:57 AM
Oh yeah . I need my data right now -_- . What can I do now . . .
Re: Google Drive - temporary service disruption Frederick Feibel 3/18/13 7:59 AM
I'm getting the 502 error too.
Re: Google Drive - temporary service disruption Cesar, GDrive no work 3/18/13 7:59 AM
It is like an hour without service. Please, we need to use the Docs urgently!!!!!
Re: Google Drive - temporary service disruption frustratedgirl15 3/18/13 8:00 AM
I am using the latest version of Google Chrome, Windows 7 on an Asus. I've been using GDrive for the past four years and have never encountered this problem.
"It says Error 502. Try again in 30 seconds." I've tried for the past half an hour and nothing.
I have check the Apps Status dashboard, and it says "service disruption" only on the GDrive.

I can, however, access it from my iPhone, but I need to work on my PC.
Please let me know what I can do.

Re: Google Drive - temporary service disruption Robert Swan 3/18/13 8:00 AM
Also eagerly awaiting access to my Google spreadsheets that I've become so dependent on ...
Re: Google Drive - temporary service disruption dvschaller 3/18/13 8:00 AM
I have been getting the same error.  Not sure if this is helpful...

I noticed if I open the links on google drive in a separate tab I can gain access to my documents.

Thanks,
dave...

Re: Google Drive - temporary service disruption Kelsey O'Connor 3/18/13 8:02 AM
Any idea when it could be up again? Our newspaper runs through Google Drive and we need access asap. I had no problems an hour ago, but now it won't even load at all.

Re: Google Drive - temporary service disruption Dominican Learning Center 3/18/13 8:04 AM
Also having problems - please advise when issue will be solved. Thank you!
Re: Google Drive - temporary service disruption Cara Baggott 3/18/13 8:04 AM
How did you work this?
Re: Google Drive - temporary service disruption Shayna Raphael 3/18/13 8:05 AM
Same issues here...SO FRUSTRATING! I can't do work I need to get done today without it.
Re: Google Drive - temporary service disruption Cesar, GDrive no work 3/18/13 8:08 AM
What r we gonna do now?;
Google, at least must tell us when Gdrive will work ok again?
Re: Google Drive - temporary service disruption Stephen Wills 3/18/13 8:10 AM
Off too Dropbox... Fail
Re: Google Drive - temporary service disruption Tim Parkins 3/18/13 8:12 AM
This is nuts. We put things in the Google cloud because we need our data anywhere, anytime.

If you cannot keep a service like this up, get rid of it. I, for one, will be moving to another solution. It is unacceptable that this not work.

Please fix quickly!

Re: Google Drive - temporary service disruption thathitsthemark 3/18/13 8:13 AM
Can't access Drive on my PC, but ok on Android.
Re: Google Drive - temporary service disruption fahadash 3/18/13 8:16 AM
Time to submit Breaking News tips to large media outlets.

Raise your voice here
http://www.cnn.com/feedback/tips/newstips.html

Computer World's magazine
jamb...@computerworld.com

NBC
http://www.nbcnews.com/id/18616878/ns/community-firstperson/t/breaking-news-are-you-scene/#.UUcvvBc3uSo

Re: Google Drive - temporary service disruption Kelly Cammack 3/18/13 8:18 AM
Yes I am having this same error. I have a paid account. Is there not an SLA with 99.9999% guaranteed up time?

This is ridiculous.
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Re: Google Drive - temporary service disruption dziegman 3/18/13 8:27 AM
Hi All!

Thanks again for your patience.  I'm sorry that we're all having troubles!

Here's the update from Google:

We're aware of a problem with Google Drive affecting a significant subset of users. The affected users are unable to access Google Drive. We will provide an update by 3/18/13 12:10 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

Some users have already reported it is working again for them.  Hopefully, it will be working for you again as well soon.

Thanks for your patience as they try to sort out this matter!

Best,
dziegman
Rising Star
Google Docs Forums
Re: Google Drive - temporary service disruption fahadash 3/18/13 8:29 AM
I have a paid account too, Whats really crazy is Google just charged my Credit card to renew my subscription like few minutes ago and that system is working perfectly but the service that the money is charged for is not.

I think that SLA is for the system that charges your credit card.

Re: Google Drive - temporary service disruption Steegle 3/18/13 8:31 AM
Be aware that if you have bookmarks to the URLs of your Google Docs or spreadsheets, etc, they are still accessible (e.g. from the Google Drive folder on a Chromebook or from the links provided in the Google Drive folder on your computer).

Also if you have enabled Google Drive Offline you can still access your Google Docs there.
Re: Google Drive - temporary service disruption Kelly Cammack 3/18/13 8:31 AM
On Monday, March 18, 2013 10:29:20 AM UTC-5, fahadash wrote:
> I think that SLA is for the system that charges your credit card.

HAHAHA! Made me laugh!

I think paid users should receive a credit for this outage.

Re: Google Drive - temporary service disruption samgabbay 3/18/13 8:42 AM
the servers are down because there releasing there note taking app
Re: Google Drive - temporary service disruption samgabbay 3/18/13 8:45 AM
there down because there releasing there new note taking app
Re: Google Drive - temporary service disruption dziegman 3/18/13 9:02 AM
Hi All!

Here is update 2 from the Apps Status Dashboard:

"Google Drive service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change."

Good to hear!

dziegman
Re: Google Drive - temporary service disruption Neal MF Harper 3/18/13 9:03 AM
Thanks for the update, I have used gdocs/drive in a corporate environment for four years with a team of people sharing a mass of docs, this is the first time I have seen it crash, you whiners need to take a smoke break before you start looking for another solution... stuff happens, thanks for the support Google!
Re: Google Drive - temporary service disruption thathitsthemark 3/18/13 9:05 AM
Is 'Google Grammar' down as well?
Re: Google Drive - temporary service disruption DAS1951 3/18/13 9:36 AM
Fahadash, did you download intermediate copies into the appropriate app on your local HDD (e.g. MS PowerPoint)?  At least that way you would have something to work with.
Re: Google Drive - temporary service disruption DAS1951 3/18/13 9:37 AM
Robert, have you been dpwnloading copies into the appropriate app on your local HDD (eg. Excel)?
Re: Google Drive - temporary service disruption DAS1951 3/18/13 9:40 AM
Tim (et al), to assume everything always works is risky.  Do you really think an outage could not occur elsewhere?  I hope you keep your stuff backed up, or at least keep a copy in an equivaleny app on your local HDD.

"Please fix quickly!"  Do you really think that Google will just let it fester until you come along urge speed?
Re: Google Drive - temporary service disruption DAS1951 3/18/13 9:42 AM
99.999...% is not 100%.  Only the Almighty could guarantee 100%, and I doubt He/She is micromanaging Google.
Re: Google Drive - temporary service disruption DAS1951 3/18/13 9:44 AM
There is a lot of throwing of toys out of the pram in this forum, but I haven't seen so much in so short a time as now... :-) ...
Re: Google Drive - temporary service disruption blunceford 3/18/13 9:59 AM
Working now
Re: Google Drive - temporary service disruption DoreeGru 3/18/13 10:47 AM
Hi everyone!

The problem with Google Drive should now be resolved. Thank you all for your patience! 
Re: Google Drive - temporary service disruption podlec 3/18/13 12:21 PM
Not resolved with me. I still get an error!!
Re: Google Drive - temporary service disruption R. Lummus 3/18/13 12:37 PM
Drive up but cant print.
Re: Google Drive - temporary service disruption Chestnut filly 3/18/13 12:41 PM
Mine isn't working yet.  Unable to connect and my Drive folder isn't syncing with the web....
Re: Google Drive - temporary service disruption Chestnut filly 3/18/13 12:49 PM
Just started working! :)
Re: Google Drive - temporary service disruption brookestah 3/18/13 8:39 PM
I'm sorry, but it is still not working for me.

I cannot access my Drive or GoogleDocs and urgently needed to do so this morning.  I read your message above, saying that you would "provide an update by 3/18/13 12:10pm" but have not seen or heard anymore.

Can you give an update? It is now 8:38pm Pacific time and things are still not working.  

When I click the "Drive" tab from within my email, I get "Error 500" which apparently is an "unknown error."  

To make matters worse, all of the documents that I have "shared" with other users have disappeared.  My shared users cannot access them either.  

Could you please PLEASE help.  I'm desperate here!!

 - Brooke

Re: Google Drive - temporary service disruption brookestah 3/18/13 8:42 PM
Doree86

I'm sorry, but it is still not working for me.
I cannot access my Drive or GoogleDocs and urgently needed to do so this morning.  I read your message above, saying about 9 hours ago that "The problem with Google Drive should now be resolved..."

It is now 8:38pm Pacific time and mine is still not working.  

When I click the "Drive" tab from within my email, I get "Error 500" which apparently is an "unknown error." I'm unable to access Drive from anywhere on my computer.  I get the same error even if I go to drive.google.com directly.

To make matters worse, all of the documents that I have "shared" with other users have disappeared.  My shared users cannot access them either.  

Could you please PLEASE help.  I'm desperate here!!

Re: Google Drive - temporary service disruption Michele Grant 3/19/13 6:53 AM
Google Drive still not loading.
Re: Google Drive - temporary service disruption brookestah 3/19/13 7:58 AM
ditto. still not loading.
Re: Google Drive - temporary service disruption Steegle 3/19/13 8:07 AM
Have you tried clearing your Cookies and Cache?
Re: Google Drive - temporary service disruption brookestah 3/19/13 8:36 AM
Thank you!   It appears to be working now.  

I appreciate yours and everyone's help.

Re: Google Drive - temporary service disruption Ryan Bracalielly 3/19/13 9:30 AM
My drive is not working as of 12pm this march 19 it was working yesterday all day
Re: Google Drive - temporary service disruption firstraven 3/19/13 9:37 AM
I had trouble this am, but clearing cookies & cache fixed the problem. Very frustrating last 24 hours.
Re: Google Drive - temporary service disruption dziegman 3/19/13 9:43 AM
Hi All!

Sorry that you all had this problem!  It appears there may have been a brief outage this late morning/afternoon EST.

We are getting reports that Google Drive is back online.  Can you try again and make sure that GDrive is working again?

If you're still having problems with a 502 error, try clearing cache and cookies first before reporting back!

Thanks again for your patience!

dziegman
Re: Google Drive - temporary service disruption Steegle 3/19/13 9:44 AM
Yes it looks like it's back for me.
Re: Google Drive - temporary service disruption Cole McCallum 3/19/13 9:44 AM
It's working again for me.
Re: Google Drive - temporary service disruption Kathryn Shuster 3/19/13 9:48 AM
Seems like it might be back for me too.
Re: Google Drive - temporary service disruption Michele Grant 3/19/13 10:18 AM
I have tried clearing cache and cookies but still not working for me.
Re: Google Drive - temporary service disruption Jes Lynn 3/19/13 10:08 PM
I can't edit my documents right now. On every single document, when I try to edit them, after I type a few words and sometimes just a few letters, an error pops up telling me it couldn't save and that I have to reload. Reloading of course means that the majority of what I typed wasn't saved. I tried changing two words in a document and it took at least ten tries to do so because I had to reload every few letters, and most of the letters weren't even changed. It amounted to typing one letter, reloading, typing another letter, reloading, etc until I finally got the words changed.

On a smaller document, I got the same issue, so it's not because one was 8000 words, the smaller document was about 100 words when I had this issue.

Additionally, accessing Drive on my android phone, when I type the letters come up incredibly slowly. I have to stop after a couple of words to wait for it to catch up. It is ridiculously frustrating that I can't edit my documents without extreme inconvenience. (The slowness issue is in google drive ONLY- I opened up gmail and made a new email, and typing was perfectly normal and responsive, I could type loads of gibberish with no delay at all.)

Jes Lynn 3/19/13 10:08 PM <This message has been deleted.>
Re: Google Drive - temporary service disruption samgabbay 3/20/13 5:30 AM
Is your android regulairly slow? It can be due to an app thats eating all your ram (speed) what android do you have and what version of android do you have (you can find that info in settings>about) and how mich memory do you have
Re: Google Drive - temporary service disruption Michele Grant 3/20/13 5:53 AM
Actually the Drive works fine on my Android - the issue is with my PC. Still not working. Still just freezes on the 'loading' message and it's been more than a day now.  I've cleared the cache and cookies on my browser but that makes no difference. I have the same issue with my laptop.
Re: Google Drive - temporary service disruption Leslie Martin 3/20/13 6:01 AM
I also cleared my cache and cookies and it is not helping.
Re: Google Drive - temporary service disruption samgabbay 3/20/13 7:46 AM
have you rebooted your pc? and what browser are you using? if its chrome make sure its up to date by clicking the = button then about google chrome and let it check for updates
Re: Google Drive - temporary service disruption Jes Lynn 3/20/13 9:22 AM
As I already said in my reply, no, my phone is not normally slow and I can open Gmail (or a text, or a website, or anything else EXCEPT Drive) and type normally. I can type this reply with no problem at all, but in Drive it is incredibly slow. Yes my phone is up to date and recently rebooted.

Two days ago, I could use Drive on my phone to edit my documents and there were no issues. When the website started having problems is when drive on my phone started running extremely slow.

Re: Google Drive - temporary service disruption samgabbay 3/20/13 9:49 AM
like i asked what phone do you have and what version of android are you running and what carrier because there might of been an update released
Re: Google Drive - temporary service disruption Hac Moruzgwa 3/20/13 11:18 PM
I am not able to see the Summary for the last 7 hours. I am using firefox. Can this be related with server problem?  
Re: Google Drive - temporary service disruption Katelyn Gonzalez 3/21/13 1:47 PM
I am getting the same message and there is no one to call. very frustrating.  Have you fund anything.
Re: Google Drive - temporary service disruption VesNL 3/22/13 7:30 AM
Are you guys still having problems?
Re: Google Drive - temporary service disruption Hac Moruzgwa 3/22/13 7:39 AM
It seems that at one point i accidentally opened a new column, with no question or possible answer. After I discovered and deleted it, response summary was enabled once again.

Clumsy....

Re: Google Drive - temporary service disruption Anderson Geison Borges 3/25/13 3:15 PM
I still have problems, I am trying for days to get a 100gb drive plan but it does not work.

I see in the chrome console the error:

Request URL:https://www.google.com/settings/_/storage/buy?hl=pt-BR&_reqid=168870&rt=j
Request Method:POST
Status Code:500 Internal Server Error

Re: Google Drive - temporary service disruption Nethan 3/30/13 1:52 AM
You are intentionally disrupting the services related to drive. You are forcing entry to PAID Google Apps Services for the customers who are presently your free users. This is really a dirty attempt from your side. (Making the Google apps fully paid, also proves it) The common users are your real customers, since you get paid from your client by projecting the volume of free users on your side. It a real shame on Google for doing this.
Expecting a polite solution
Thanks
Nethan
Re: Google Drive - temporary service disruption DAS1951 3/30/13 2:34 AM
"intentionally disrupting the services related to drive", "dirty attempt"

Interesting allegations.
Re: Google Drive - temporary service disruption exploe 3/31/13 10:46 PM
yES, Google DRIVE IS NOT LOADING FOR THE LAST FEW WEEKS. . can't OPEN IMPORTANT SPREAD SHEETS
Re: Google Drive - temporary service disruption DAS1951 4/1/13 6:22 AM
Have you tried the usual first steps such as clearing the cache, trying incognito mode or another browser?  Or check antivirus or firewall settings?
Re: Google Drive - temporary service disruption Jefferson Dias 4/1/13 12:58 PM
I am having issues related to loading times here at the company, on my computer for example (Mac OS) it all opens and work really well, but all the other computers (Linux) sometimes opens but takes a long time to load, or sometimes load partially.

I have tried several things with no success.

Re: Google Drive - temporary service disruption exploe 4/1/13 11:19 PM
ya, i tried all. but still not working
Re: Google Drive - temporary service disruption Jefferson Dias 4/2/13 6:26 AM
Hi, I changed my DNS to Primary = 8.8.8.8 and Secondary to 4.2.2.2

Since these are DNS from Google, here it seems to be working, even though we are still having some loading problems sometimes.

Hope it helps

Re: Google Drive - temporary service disruption Trena Hilton 4/2/13 7:21 PM
I'm still stuck with a 500 server message as well on https://drive.google.com/?authuser=0#

Now sure when this will be fixed?

Re: Google Drive - temporary service disruption Evan32 4/8/13 6:52 PM
Me too!   I cannot log into my Drive or access any of my spreadsheets.  My income depends on accessing these documents.

All I get is an error 500 message and no solution, just try later.  No help, nothing.

Is there not ANYone who can hel;?

Re: Google Drive - temporary service disruption Mike Offenbacker 4/8/13 7:11 PM
My google drive keeps refreshing itself like the hiccups. It will not allow me to change anything.
Re: Google Drive - temporary service disruption Steegle 4/9/13 4:08 AM
Re: Google Drive - temporary service disruption Steegle 4/9/13 4:08 AM
On Tuesday, 9 April 2013 03:11:00 UTC+1, Mike Offenbacker wrote:
My google drive keeps refreshing itself like the hiccups. It will not allow me to change anything.

Re: Google Drive - temporary service disruption Evan32 4/9/13 5:28 AM
Yes, I had tried that before and it made no difference.

Gladly, the situation seems to have finally resolved itself this morning.
Thank you for the response!

Re: Google Drive - temporary service disruption Akshay Sumant 5/10/13 11:49 AM
i am facing this issue since last 30 mins. Any resolution?
Re: Google Drive - temporary service disruption DAS1951 5/10/13 11:53 AM
Akshay, which situation?
Re: Google Drive - temporary service disruption Akshay Sumant 5/10/13 11:59 AM
I cannot see any documents in my google drive (web access chrome on mac). I get an error 'The server encountered error, please try again later'.
Re: Google Drive - temporary service disruption Gary Bishop 5/10/13 12:00 PM
I am unable to view any of my documents in drive.
"the server encountered an error. please try again later"
windows 7 64
Chrome is up to date.
Re: Google Drive - temporary service disruption DAS1951 5/10/13 2:34 PM
Have you guys tried clearing cookies and cache, or incognito mode, or another browser?  There are various other local possibilities, such as pop-up blockers, rogue extensions and add-ons, before you need to blame Google...  :-)


Re: Google Drive - temporary service disruption Cindy Stevens 7/8/13 1:54 PM
Hello,

I receive a server error when trying to open one of my excel google docs. The other docs work just fine though.

Please advise.

Thanks,
Cindy

Re: Google Drive - temporary service disruption DAS1951 7/8/13 2:01 PM
Cindy, please define "excel google docs".  It is either a Google Spreadsheet or an MS Excel file.  And how are you trying to open the one giving you a problem?

What is the difference between it and the one acting ok?  Are they the same file type?
Re: Google Drive - temporary service disruption Dharmendra Vedmutha 7/24/13 11:23 PM
After uploading the excel sheet in the google drive if the file is opened for viewing it shows server has encountered an error. This issue is being faced for past 2 weeks.

Re: Google Drive - temporary service disruption DAS1951 7/25/13 1:25 AM
Dharmendra, have you tried the things I mentioned in my post of 11 May?
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