Cannot Empty Trash, Cannot Delete Files

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Cannot Empty Trash, Cannot Delete Files Nate Parker 1/31/11 7:47 AM
I have seen that several other people have had similar problems, but as no one seems to have a solution other than positing here and hoping someone from the Google team can go in and fix things posting this problem seems to be the only recourse. 

I wanted to completely remove all my Google Docs and replace them with new ones, but when i tried this i couldn't empty the trash.  So, I searched the forum here and seeing that some people had luck undeleting and then removing Docs 20 or so at a time I tried that; it seemed to work ok for a while, but now I am stuck with 6 or so documents I cannot move to the trash and a trash full of unwanted documents that i cannot undelete to permanently remove via the empty trash button.  I have tried using Chrome and Firefox and emptying my cache and deleting my cookies but still nothing works.  I am willing to try anything since all of the documents I have are out of date and going to be deleted anyway.

Thanks.



Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/1/11 1:07 PM
Hi Squirrelfire,

Could you tell me the names of a couple of the files that you can't move to trash?  As well as the names of a couple of files that you are unable to purge from trash.  Is the email address that you use to post in this forum the same as the account in question?  Let me know if you don't feel comfortable sharing that information here and I'll send you an email instead (please don't post your email address, just confirm if its the same one).

Best wishes,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files Nate Parker 2/1/11 1:17 PM
Rebecca,

Yes, the email for this account is the same one I am having troubles with.  The files I could not delete seem to have gone, but the files and folders in the trash are still there, the first few in the list (in order) are:

2007 (folder)
Tests (folder)
usmap.png
torso_text.png
tartan squirrel.png
squirreline.png

In all there are 20 files and 2 folders I cannot remove from the trash.  Thanks for your help.

Nate

Re: Cannot Empty Trash, Cannot Delete Files Daniel1960 2/1/11 1:37 PM
Hi Rebecca,

seems that I have a similar problem (see: http://www.google.com/support/forum/p/Google+Docs/thread?tid=6da5f02586a07f65&hl=en). I can't purge some collections and files from trash.

The email address that I use to post in this forum is the same as the account in question. Here's a list names of the files that I'm unable to purge from trash:

packages
packages
packages
arm-2009q1-203-arm-none-linux-gnueabi.src.tar.bz2.tar
arm-2009q1-203-arm-none-linux-gnueabi.exe
arm-2009q1-203-arm-none-linux-gnueabi.bin
arm-2009q1-203-arm-none-linux-gnueabi-i686-pc-linux-gnu.tar.bz2.tar
arm-2009q1-203-arm-none-linux-gnueabi-i686-mingw32.tar.bz2.tar
arm-2008q3-72-arm-none-linux-gnueabi.src.tar.bz2.tar
arm-2008q3-72-arm-none-linux-gnueabi.exe
arm-2008q3-72-arm-none-linux-gnueabi.bin
arm-2008q3-72-arm-none-linux-gnueabi-686-pc-linux-gnu.tar.bz2.tar
arm-2008q3-72-arm-none-linux-gnueabi-i686-mingw32.tar.bz2.tar
2010-9-16-17-20-4
2010-9-16-17-15-51

Feel free to contact me via this forum or by email if you need further information.

Best wishes,
Daniel
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/1/11 2:56 PM
Thanks for the quick responses and the information. We're looking into this.

Best wishes,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files Daniel1960 2/3/11 5:03 AM
Hi Rebecca,

today I've looked into the trash and it was empty. Nice!
But I've created a new zombie in the trash by conducting two simple test:

1st test (works):

1. Under "My Collections" created a new collection named "test"
2. Selected collection "test" and created a new drawing, named it "testbla"
3. Collection "test" now contains "testbla"
4. Moved collection "test" into trash
5. One entry appeared: "test"
6. Pressed "Empty Trash" button, collection "test" was purged
7. The trash is now empty

2nd test (fails):

1. Under "My Collections" created a new collection named "test"
2. Selected "My Collections" and created a new drawing, named it "testbla"
3. Moved drawing "testbla" into collection "test"
4. Moved collection "test" into trash
5. Two entries appeared: "test" and "testbla"
6. Pressed "Empty Trash" button, collection "test" was purged, but not "testbla"
7. "testbla" is now a zombie
8. Tried to open the drawing - got the following error message "Google Docs has encountered a server error. If reloading the page doesn't help, please contact us. ..."

It seems that moving a file or document into a collection and then moving the collection to the trash is causing this behaviour.

I've also tested it with another account (I can email you the name) and yielded the same results.

Thanks for your help.

Best wishes,
Daniel
Re: Cannot Empty Trash, Cannot Delete Files Stubby.Rock 2/3/11 7:40 AM
I seem to be having the same issue.  I have file and folder that seem to be stuck in my Trash.  No mater what I do these files stay in the Trash.  Seems to be a common issue after searching a bit any fix for this.  I have tried the typical approaches, clear cache, cookies, etc. nothing seems to help.  It also appears that anything I new i add to the trash gets removed but stuff I had left in there is stuck.


Re: Cannot Empty Trash, Cannot Delete Files Nate Parker 2/3/11 9:16 AM
Rebecca,

Thanks for your help, everything is cleared up.
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 2/3/11 10:46 AM
Daniel1960 has produced a beautiful small test and it should help immensely in clearing up that problem of orphans in the trash that cause an internal server error. For the record, I can reproduce the test on my side of the globe. Here is my variant. It seems necessary off and on to wait awhile, like up to a minute or so, for new items to appear in the lists and for actions to take hold. That is not the issue, we'll be patient.

Go to the home view.
Create new collection Test; the view switches to that collection.
Create new document testdoc.
Return to the home view.
Create new document homedoc.
Right-click on homedoc, organize... assign it to Test.
In the home view we now have a collection Test and we have two documents, homedoc and testdoc, that both belong to the collection Test.
Open the Actions menu for Test and move it to the trash.
Change the view to the Trash collection.
In the trash collection we see Test and (surprise) testdoc, but not homedoc.
Click on "empty trash". Collection Test is removed, but testdoc remains.
Open testdoc. The error message appears: "Google Docs has encountered a server error..."

It seems to be completely reproducible. Let me stress that the server error may not be the worst of it. We have come to expect that if we delete a folder (now called a collection) then the files in that folder are not deleted. The misbehavior described here causes also the content of the folder to become unusable.
Thanks again to Daniel1960 for this very simple test case.
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 2/3/11 10:54 AM
One follow-up question to Daniel1960: Isn't it your first scenario that causes the orphan and the server error to appear, not the 2nd scenario? It is that way for me.
Re: Cannot Empty Trash, Cannot Delete Files Daniel1960 2/3/11 5:26 PM
Hi Bas Braams,

I was able to successfully reproduce your test case.
It seems that I mixed up my test labels and the last test steps. Here's the fixed version - the first test should fail:

1st test (fails):

1. Under "My Collections" created a new collection named "test"
2. Selected collection "test" and created a new drawing, named it "testbla"
3. Collection "test" now contains "testbla"
4. Moved collection "test" into trash
5. Two entries appeared: "test" and "testbla"
6. Pressed "Empty Trash" button, collection "test" was purged, but not "testbla"
7. "testbla" is now a zombie
8. Tried to open the drawing - got the following error message "Google Docs has encountered a server error. If reloading the page doesn't help, please contact us. ..."

2nd test (works):

1. Under "My Collections" created a new collection named "test"
2. Selected "My Collections" and created a new drawing, named it "testbla"
3. Moved drawing "testbla" into collection "test"
4. Moved collection "test" into trash
5. One entry appeared: "test"
6. Pressed "Empty Trash" button, collection "test" was purged
7. The trash is empty now

It seems that creating a document in a collection and then moving the collection to the trash is causing this behaviour.

Best wishes,
Daniel
Re: Cannot Empty Trash, Cannot Delete Files ianray1 2/5/11 9:22 AM
I am having the same issue. I have a thousand+ files in trash. I was uploading a folder tree and ran out of space (got to 1023/1024 mb). I tried to delete the folder/"collection" all the documents I just uploaded were in to clear it out and start over.

Now, 1. 1000+ files in trash and 2. A dozen or so files in home. All with this server error. My docs are almost full still, I had to delete all my videos to get enough space just to work.

This is gapps for business edition. I have done this exact procedure with uploading huge folders and then deleting them and emptying trash successfully in the past with no issue.

Also, besides turning off next generation in admin dashboard, is there any way to roll back to the previous version that looks more like gmail? I loved the old version and still switch to it but can't make that stick, it always goes to the new version. I hate to say it, but the new docs lust reminds me of a Microsoft visual basic product both in the color scheme and the crazy errors.
Re: Cannot Empty Trash, Cannot Delete Files ianray1 2/5/11 10:07 AM
I read this more closely. If I can send some filenames to clear this up, that would be good.
Re: Cannot Empty Trash, Cannot Delete Files smiffer55 2/7/11 6:48 AM
I too am having this problem. I delete a handful of docs and it says they're being moved to trash. When I refresh the screen it's still there though. This has been going on now for about a week.
Re: Cannot Empty Trash, Cannot Delete Files smiffer55 2/7/11 7:49 AM
The files I'm trying to delete are in two folders, the folder structure is:
Ad Pages > Insides
Ad Pages > Back

Not only can I not delete the file within Insides & Back but I cannot move them either. I tried creating a new folder and moving items there but that doesn't work either.
Re: Cannot Empty Trash, Cannot Delete Files Cheadstina 2/7/11 12:31 PM
I'm having this problem too.
All the content in my trash folder can be deleted but I cannot. It says it's emptied the trash but it's all still there (422 files).

I really hope you can help.

Re: Cannot Empty Trash, Cannot Delete Files BigMcGuire 2/8/11 1:49 PM
I have this same problem too. I have hundreds of files in the trash folder and Google Docs says I'm using 6GB when I'm not (the items in the trash). But I can't download them as it says : "Sorry, the page (or document) you have requested is not available. Please check the address and try again." But it won't delete them when I highlight/and/or just select empty Trash.

What to do? It's been all day (was hoping it would go away after a few hours).
Re: Cannot Empty Trash, Cannot Delete Files jgkurz1 2/8/11 1:54 PM
Same problem here. I have a file in my Google Docs account I cannot delete or rename.
Re: Cannot Empty Trash, Cannot Delete Files tburdin 2/10/11 6:31 AM
Same problem.   Can't delete 100's of documents.  Message says that documents are moved to trash or that I've emptied the trash but nothing really happens.  Unable to access the document due to "sorry..." message or unable to download.
Re: Cannot Empty Trash, Cannot Delete Files BigMcGuire 2/10/11 6:35 AM
No offense to Google for providing an awesome service that I've used for years but this delete problem is pretty serious, especially for those of us with gigabytes in the trash. Either don't count the space in the trash or allow us to delete items in the trash can! ...
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/10/11 8:46 AM
Hi Everyone,

We've been working on some solutions related to the trashing behavior. These should start rolling out today.  If for some reason tomorrow (Friday) you are still having trouble purging your trash of deleted items, please post back here.

Best wishes,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files BigMcGuire 2/10/11 8:59 AM
Thanks Rebecca! Great work to you and your co-workers.
Re: Cannot Empty Trash, Cannot Delete Files EDFHR 2/10/11 1:12 PM
Hi Rebecca,

Can you or someone from your team still manually delete things? I have approx. 16 documents in my trash for an account I JUST created for my work. We created this to expedite the process of getting certain documents out to clients and being unfamiliar with the new format I just trashed everything to start over. Now these documents are stuck in my trash, which doesn't look good as this could be misconstued.
 
Please help.
 
Thanks!
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/11/11 1:37 PM
Hi EDFHR,

Are your documents still in the Trash or have they now been purged?

best wishes,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files BigMcGuire 2/11/11 1:59 PM
Just wanted to report that the 1000+ documents in my trash folder are gone. I've deleted many more successfully. I haven't been able to re-create the problem. Thanks!
Re: Cannot Empty Trash, Cannot Delete Files zhamkochyan 2/11/11 2:08 PM
My docs were gone too. Thanks!
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/11/11 2:12 PM
Great. Thank you for letting me know. :)
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 2/12/11 3:27 AM
Watch out with this one, I don't believe that it is solved. I'm using Chrome 9.0.597.84 (a few days old) on Ubuntu 10.10. Please repeat the test that I described a few replies back involving the documents testdoc and homedoc in collection Test. homedoc was produced in Home and then assigned to Test whereas testdoc was produced directly in Test. In the end the situation should be fully equivalent between the two files.
If I move Test to trash and then immediately try to empty the trash I get the server error again.
If I move Test to trash and do something else for 5 minutes and then empty the trash then I lose testdoc in addition to Test; I'm left with only homedoc.
I tried this on an account where I have nothing else in my GDocs space, and I emptied the cache several times throughout the procedure. (It should really not matter.)
Same difference for uploaded files; see the gory details here [1].
Re: Cannot Empty Trash, Cannot Delete Files tassiesaint 2/12/11 8:52 PM
How do you select several files and delete in the new version. It seems the older version is superior?
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 2/13/11 12:44 AM
@tassiesaint, see [1] about removing multiple files and see [2] for the discussion, and go ahead and add your perspective to [2].
Back to the server error problem that occurs in some cases when one tries to empty the trash. It was reported here Friday afternoon (Pacific time) that it had been solved, but 36 hours later it is not solved for me in Austria. I reported my little test here and in more detail in the "How to lose lots of files" post cited here yesterday.
It would probably be useful and not a whole lot of work if a few people would repeat that test. For me, with the very simple mechanism introduced here by Daniel1960 I can recreate the "The server encountered an error. Please try again later" error and I also reproduce the associated fault that files in folders are moved to the trash with the folder if they were originally created in the folder, but are not moved to trash with the folder if they were originally created in Home and then moved into the folder. I think that this associated error is much worse than the server error issue, which is mainly an annoyance until the trash is really filled up. The mentioned file deletion fault also affects files that were uploaded into the folder. See "How to lose lots of files" for the details.
Re: Cannot Empty Trash, Cannot Delete Files bradnh 2/13/11 11:19 AM
Hi Everyone,
We've been working on some solutions related to the trashing behavior. These should start rolling out today.  If for some reason tomorrow (Friday) you are still having trouble purging your trash of deleted items, please post back here.
Best wishes,
Rebecca


I'm still not able to empty the trash.  I have moved ALL of my documents to the trash, because I'm trying to start over with Google docs, and use the storage I've paid for. But according to Google, "You are currently using 48693 MB (58%) of your 82944 MB"  ALL of that is in the trash, and I can't empty the trash, so....

This problem has been ongoing for a long time. The product is unusable for me in its present state.
Re: Cannot Empty Trash, Cannot Delete Files bacaba 2/13/11 6:35 PM
Same problem here.

I deleted a very large collection (folders / subfolders, 1000s of docs - 98$% converted into GDocs format - PDF w/OCR).

I waited about 20 hours to see if that was long enough for my account to "refresh" but no luck yet.

Please help.
Re: Cannot Empty Trash, Cannot Delete Files Andrew Arnott 2/14/11 8:04 AM
Same problem here.  I deleted 60GB+ of data and now I can't empty the trash to reclaim the space.
Re: Cannot Empty Trash, Cannot Delete Files bacaba 2/16/11 9:29 PM
Update -

The files and "folders" I wanted to delete are finally gone from the Trash. Hooray!

I still had about 15 docs that I needed to delete and found the new interface very clumsy. You have to right-click and select Trash 15 times. The old interface allowed us to use checkboxes next to filenames - 15 clicks and I was done.

Google -

If you want users and businesses to store work files in the cloud, then you have to provide the basic things we all know and love on your local machines (like seeing file size, date, count).
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 2/16/11 10:07 PM
<<are finally gone from the Trash>>. The problem has not yet been solved across the board. As to the multiple selection, the ctrl-shift operation is the magic ingredient. Detailed specs here [1,2].
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/17/11 2:12 PM
Trash problem, needs emergency solving, as I won't be able to get business or personal emails soon as my documents are taking up too much space.  I NEED TO DELETE ASAP!!!  How do we get an emergency team of Google specialists working on this issue.  In the meantime, I'd allow them to just log into my account & delete everything in MyDocs for me!!  Time is of the essence!!
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/18/11 12:21 PM
Hi Greg,

Seems likely that the high number of GBs being trashed by you, Andrew and Brad is testing our systems.  We'll have to look into this and improve how we handle larger purges.  This will likely take some time though.

I'll be able to offer you more information in a few days after we've looked into this further. In the meantime, the only workaround I can suggest would be to remove everything from Trash and delete then purge a smaller number of items at a time (I'm not able to delete items from your trash on your behalf).

Regards,
Rebecca


Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/18/11 4:30 PM
Rebecca,

My parents also use google docs.  I attempted to purge only 1 file from a collection on their account & it gave the same error as I'm getting.  So it seems "size does not matter".  :-)

Please Hurry!!  Thanks in advance!!
Re: Cannot Empty Trash, Cannot Delete Files JageeJ 2/19/11 6:46 AM
Hi

I have also that same trash problem. Feels that everything is so messy now. Have to wait and see when this problem is solved and then upload again my backup. Please hurry up Google an solve this.

Regards,
Jarkko
Re: Cannot Empty Trash, Cannot Delete Files bradnh 2/20/11 1:30 PM
Hi Rebecca-

Thank you for trying to help us with this. When I read your latest suggestion from 2/18 ("In the meantime, the only workaround I can suggest would be to remove everything from Trash and delete then purge a smaller number of items at a time...), I just tried doing exactly that. I right-clicked a few items at a time from my "trashed" items and clicked "remove from trash," which returned everything to their pre-trashed locations. Then, confirmed that my trash was empty.  Then, I began moving just a few SINGLE FILES to the trash. With only one single file in the trash, I clicked "Empty Trash."

I GOT THE SAME SERVER ERROR!  So, this does not seem to be related to "high number of GBs being trashed." Of course it would be impractical to empty the trash this way even if it WERE possible, but the point is, I can not empty trash/purge files in ANY quantity. 

I appreciate any help you might be able to provide. I'll probably just close the whole thing down if it can't be solved, so I have nothing to lose at this point (other than the $ I've spent for the service to date).  Thanks again,
Brad
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/22/11 1:56 PM
I'm able to empty my trash in several browsers (Chrome 9.0.597.102, Firefox 3.6.13).

Greg, when you attempted to purge the file from your parent's account was it on the same computer/browser that you normally use?  If so, what is your operating system and browser?

We have taken this as a top priority.  Looks like there might be a couple of different aspects at play. I'll keep you all updated.

Thanks,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/22/11 4:37 PM
Rebecca,

I tried on my parents computer, my home computer both running Windows 7 professional 64-bit. All our internet browsers are the latest versions and I've tried using Mozilla, Crome and IE. I even tried both their account with one file in trash and my account with many GB's in trash from my Apple iPhone using Sufari and in no instance with all these variables could I empty the trash folder.
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/22/11 4:39 PM
Typeo - that should have read that I could NOT empty. No matter if it was my account, their account, how many files, or what browser was being used.
Re: Cannot Empty Trash, Cannot Delete Files bradnh 2/22/11 6:47 PM
I also wanted to add: My usual browser is Firefox (3.6.13).  However, I also went to Google docs using Chrome (9.0.597.98) and Internet Explorer (8.0.6001.18702). I cleared the cache before going to Google Docs. I was not able to empty the trash of even a single document in any of these browsers. All three returned the same message: "The server encountered an error. Please try again later."
Re: Cannot Empty Trash, Cannot Delete Files Rachel_Advent 2/23/11 4:06 AM
Rebecca,

Thanks for your efforts, but I also cannot delete files and collections permanently from the TRASH and they are still visible to the people. Please, help!

Thanks

Rachel
Re: Cannot Empty Trash, Cannot Delete Files Andrew Arnott 2/25/11 7:17 AM
I can't empty my trash either.  I have ~70GB in about 3 dozen files in my trash and it's clogging up my Paid account.  Google, where are you?!  The failure occurs after ~15 seconds of pause while it's "trying", so it feels like a timeout.

I've tried IE9, and Chrome on Windows 7. It doesn't feel to me like a browser or OS issue -- but rather one on the server.
Re: Cannot Empty Trash, Cannot Delete Files bradnh 2/25/11 7:32 AM
I'm beginning to lose hope...
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 2/25/11 11:57 AM
Beginning to lose hope, I have lost hope.  I have over 270 gigabytes, yes gigabytes, in the trash consisting of literally several hundred thousand files.  Undeleting them would take an exorbitant amount of time and should be highly unnecessary for such a basic OS task.  Instead of work arounds, I want a fix.  If this was a free service, I could understand the sloppiness of the responsiveness, but I pay for a lot of storage and expect it to work properly.
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/25/11 1:31 PM
Hi Everyone,

Unfortunately, this is not a simple solution and we are working on a good fix. As a shorter term solution, we're going to make it possible to purge individual items from the trash, that way you can remove the largest files sooner.  I'll keep you updated and will reply back here when that is available.

best wishes,
Rebecca


Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/25/11 3:54 PM
Rebecca,

I created a new account, uploaded 3 files using Mozilla as my browser, and the "good news" is that it let me empty the trash!!  However, this still doesn't fix my primary account where I have paid for extra storage and quickly running out.  If this helps any, I used a program called Gladinet Cloud Desktop to upload the files in my original paid account.

Greg
Re: Cannot Empty Trash, Cannot Delete Files bradnh 2/26/11 5:56 PM
Hmmm, GregWexell's comment reminds me that many of the files I've uploaded to Google Docs were also likely uploaded using Gladinet. I'd forgotten that.... In case it matters.
Re: Cannot Empty Trash, Cannot Delete Files BigMcGuire 2/26/11 10:24 PM
I was able to delete all of my trash (and I had something like 30GB). That's what caused the problem in the first place. Then I tried to re-create it with 20GB and couldn't. But I don't use Gladinet. I know what it is and considered getting it but never got around to it. Interesting to see that both of you are using this and can't delete your trash. Maybe this will help Rebecca and the developers fix your problem. Crossing fingers.
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 2/27/11 4:03 AM
For me it had nothing to do with Gladinet, which I do not use. I could create the "can't empty trash" situation at will in my main account through the process described in [1]. The situation would then last for a few days and resolve itself. The key ingredient may have been to create a folder, create something in that folder, and move the folder to trash without emptying the folder first. In my main account I have some 20K files, but they are not directly implicated in the process. Perhaps having lots of files slows various GDocs list operations down, leaving more room for unintended interference, and somehow it is then more likely for the system to wind up in a bad state. The problem reported in [1] has now been solved. I can no longer cause files to vanish through that erroneous route and I can no longer bring my system into the "can't empty the trash" state. The remaining problem would then be with docs list structures that have previously gotten into a bad state.
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 2/28/11 10:50 AM
That is indeed interesting. We rolled out a fix that hit last Thursday/Friday and fixed issues related to what Bas mentioned.  At the moment, Brad, Greg and Andrew are the only reports I have of people still not being able to empty their trash.

Andrew, are you also using Gladinet (or another third party like Memeo) to upload your files/folders?  If so, this could indeed be key. 

In this case I would highly recommend requesting help from the third party sites since they can use the same API that created the items to delete them.

Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/28/11 3:19 PM

Rebecca,

Gladinet, nor Google has any way to contact or call anyone.  Only support is via you so far.  I've tried many avenues.  It seems like this has been a problem for Google Docs for a while now as per other postings I'm seeing, such as this one:

http://www.google.com/support/forum/p/gmail/thread?tid=762e1ced0cc0872a&hl=en

Can't you guys solve this?  I'm having to select 50 files at a time to "undelete" from my trash at a time.  If I scroll down, I can select up to 250 files, and then "undelete" them.  However, if I do any more than 250 files at a time, I get a server error.  Since I have approximately 40,000 files in the trash, at the pace of only 250 files at a time, this is going to take days upon days of undeleting in order to get the items out of the trash.

Now, as an update, I have found out that if I finally undelete these items from the trash, and get them restored to "my collection".  Then I CAN USE Gladinet to delete the files permanently.

Just wondering, can't you at least make this a little easier for all of us by giving the ability to select more than 50 (visible)  files at a time?  Wow, this has been such a pain in the neck!!  PLEASE - ALL WE ASK IF FOR A FIX!! 

Re: Cannot Empty Trash, Cannot Delete Files GregWexell 2/28/11 3:42 PM
This goes along with part of what I was attempting to explain in my last post: 

http://www.google.com/support/forum/p/Google%20Docs/thread?tid=62320654fcfbadff&hl=en
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 3/4/11 7:54 AM
Rebecca,

Any progress on this?  At this point Gladinet says it's a Google issue, as I was able to delete the files uploaded by there program.  Have you been able to duplicate this issue?  I really need a fix for this, like yesterday.  I appreciate your hard work & efforts on this, but none of us have heard anything since you last reply a week ago!! 

Please give a progress report - thank you!!
Re: Cannot Empty Trash, Cannot Delete Files bradnh 3/4/11 8:12 AM
Same thing here; I've re-installed Gladinet just to check, and sure enough, the files ARE deleting correctly within Gladinet. 
But, here's the thing:  I don't think this has anything to do with Gladinet anyway. Even documents I'm creating now in Google docs, without Gladinet, can't be removed from the trash. I get the "server error" instantly, without delay. My account reports being  nearly 60% full even though I don't have a single actually accessible, usable document on there. Mine has been this way for months, although I didn't join in reporting it until a month or so ago.
Re: Cannot Empty Trash, Cannot Delete Files koosvds 3/6/11 11:46 AM
Hi

Having the same issue here. I have reached the limit of my 200GB of storage and cannot empty the Trash. Also using Gladinet, but I also cannot delete files directly uploaded.
Really need a fix for this. 

Who can help me?

Thanks

Re: Cannot Empty Trash, Cannot Delete Files Prantha 3/6/11 1:59 PM
Re: Cannot Empty Trash, Cannot Delete Files Dani L 3/7/11 1:12 PM
I had the same problems of a full account not being able to delete. I fixed it by logging out, deleting my Google cookies and logging back in.
Re: Cannot Empty Trash, Cannot Delete Files koosvds 3/7/11 1:45 PM
Thanks Dani for the tip, but unfortunately this does not work for me. Also tried to delete from a different PC, but also no success.
Re: Cannot Empty Trash, Cannot Delete Files bradnh 3/7/11 5:50 PM
Yes, as a review of this board makes clear, this is not a matter of clearing cookies. I can't empty any folders from trash no matter whether cookies are cleared, no matter which browser I use, no matter what computer I use.
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 3/7/11 6:33 PM
right, clearing cookies still doesn't fix problem.  Googles gonna owe me a refund.  My account renews tomorrow for 200GB, and IF I COULD DELETE, I would be able to downgrade to a lessor plan.  I was able to delete 200GB (originally 400GB plan) worth of data, but that was selecting 50 files at a time & took many, many hours.  I should bill Google for my time!!
Re: Cannot Empty Trash, Cannot Delete Files koosvds 3/7/11 11:49 PM
I made some progress on this issue. I updated Galdinet from version 2.5.529 to 3.1.583. This did not solve the problem. However then I started to delete some directories via the virtual Gladinet drive in explorer. Via that approach files were indirectly deleted from Google docs. It took a night to delete about 70GB of data. Next morning for some reason I could again delete files and directories directly in Google Docs via Chrome.
No clue if the update of Gladinet and the other steps are the reason the problem disappeared, but it seems to work for me.
Hope it helps.
Re: Cannot Empty Trash, Cannot Delete Files Lester Ingber 3/8/11 5:58 PM
My GDocs got wrecked with this problem.  Labels and tree of files were messed up.  I now have 1000's of files I can't move or even put into trash to start over again.  I had just bought 20GB extra space -- what a waste!
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/10/11 10:33 AM
By listening to the Google response to this change to a "new improved interface" I have to admit I am concerned.  While the changes they have unveiled to us in Docs have been far less than enthusiasticly received, I suspect something more sinister is at work.  While many of us pay for additional storage, admittedly these charges are lower than other cloud based storage companies, I suspect that Google is trying to lessen the server burden of the "old interface" by supply a new default interface that requires far less server cycles to process all the html requests that the old format required.  Less burden on their server farm, means lower cost to them. 

While I think this is the likely culprit for all the "new improved interface" and many of us paying client find this interface to be challenging, my growing concern is that this new format will find itself being migrated to Gmail.  Many of you have applauded the Gmail interface and suggest that it should be the approach taken (or shall I say continued) by Doc's, I fear that if their "less burden on the server farm" means lower cost or alternatively more customers supported on the same infrastructure then that means that these same changes may be in store for us a Gmail.

If this is true, then we are witnessing the downfall of the best free web based email system around and the precursor of this is the changes here at Docs.  If this is what they do to us who pay for storage, can you imagine whats in store for those of us that use their free email service.


Re: Cannot Empty Trash, Cannot Delete Files Rebecca 3/11/11 1:37 PM
I'm afraid there is no quick fix for this.  The system currently does not handle such a large number of items at this time. We are working hard to improve the functionality but it will not be ready for at least a few weeks.  In about two weeks, you will have the option to purge individual items, which will be able to help you purge those that have a larger file size.

Another option, as mentioned by a couple of people is to delete the items using the same third party service (sounds like Gladinet for most in this thread) that you used to upload them.

I'll be back next week with more updates.
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files Lester Ingber 3/11/11 4:31 PM
Yes, GDocs really sucks when it comes to handling a large number of files.  Of course, Google has been advertising more storage space -- which I bought!

I cannot even Empty Trash with a large number of Files:
The server encountered an error. Please try again later.

I also was getting this server error when trying to move a large number of files into Trash.  I found a very tedious solution for thousands of files:  CNTRL-RightClick & Shift-RightClick for 200-300 files at time to get them into Trash.

Once in Trash, they cannot be removed (as far as I can see) by a similar tedious approach.  Removing items in Trash just puts them back into the main collection..This problem is **independent" of shared files.  I bought that silly argument.  I cleaned out my GDocs and started from scratch -- with NO shared files.

I even opened Case #00986043.  Support was responsive, but no solution!
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/12/11 12:22 PM
Eureka!!  I have completed the arduous tasks of deleting over 270 gigabytes of data, nearly 300,00 files (including over 200,000 mbox files from years of saved emails).  The tasks tooK me several weeks of on again, off again labor, with absolutely no assistance from Google.  Their selling point for additional storage is all BS.  They have no support nor tools to permit anything but the most casual user from doing anything with the massive amount of storage they supply for a fee.

The task was accomplished by using the search function to find droves of files with extensions such as doc, docx, xls, xlsx, pst, jpg, mp3, m4v, pdf, etc.  Then moving them no more than 200 to 250 at a time into newly created folders (collections??? what a lot of baloney to rename the concept of folder to a new name such as collections)  then I used Gladinet to delete each folder, since the Google interface (new or old) would not let me delete anything without the same old server error.  The Gladinet process took hours per folder and largely allowed me to deleted folders (collections) one by one with hundreds of files in each folder.  I found that once I got to less than a few thousand files that Google Docs all of a sudden began working again, but never for more than a few hundred files at a time.  It ultimately allowed me to delete files a few hundred at a time, then empty the trash every few hundred files.

All told over the last several weeks, I have probably spent 30 - 40 hours during the evening and weekends doing the most basic of OS functions (deleting a file, then purging the trash).  Google can tell whatever tale they want about how difficult this is for them, but if the largest search company in the known universe cannot provide basis support for the product they charge for then, we are all in big trouble here.  I for one have no plans of using this inadequate product for anything so critical as a cloud based backup for my entire digital world.  It took me a while to trust that Google would not exploit any knowledge on me based on the contents of my digital files (270 gigs), but it seems that while I came to trust them with the contents of my digital backup, I neglected to determine if they were capable of providing the most basic of tool sets to handle this amount of data.  My question is simple - WHO IN THE WORLD WOULD TRUST THEM TO HANDLE TERABYTES OF DATA LET ALONE GIGABYTES GIVEN THE FAILURES OF THIS PRODUCT?
Re: Cannot Empty Trash, Cannot Delete Files bradnh 3/12/11 6:42 PM
I have to basically agree with rfkirk-  Having Gigabytes of storage available is of little practical use if you can't upload folders; who's going to use that kind of space if you can only fill it by uploading one file at a time? I didn't WANT to pay for Gladinet; I HAD to pay for a program like Gladinet just to get my files uploaded without having to upload one file at a time. I never anticipated that once my files were there, I'd never be able to delete them. We're not talking about anything fancy here; just
VERY basic file operations: Delete, Empty Trash. This is not a finished product; it's not even really a usable product. My year of paid storage is almost up, and all I've got to show for it is a lot of wasted time. I'm going to look elsewhere.
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 3/12/11 7:02 PM
rtkirk & bradnh - I agree with both of you and VERY disappointed in Google "docs".  Love my Gmail, but frankly "docs" sucks!!  I too gave it a year, but unfortunately my year just renewed on the 8th of this month, and I never expected to run into the issue where I could not delete the nearly 400GB of data I had uploaded.  Not to mention the HUGE LACK on Googles part to give proper support to paying customers.  All we have is Rebecca, whom I know is "doing her best", and I respect that at least someone in Google-land heard our voice.  I pray she just passes this along to her superiors.

Rebecca, I believe Google owes everyone in this post a refund.  I was unable to delete my files & cancel the extra paid storage in time because of this issue. 

rtkirk, I also found that by spending even more money & purchasing the latest version of Gladinet 3.1 - I was able to start this same tedious task you spent 40+ hours upon.  I'm about 1/2 way done with the same process.  If anything Google owes us for our time.  I bill at the rate of $125/HR how about you?  :-)

It's not Gladinet's problem, it's Google that won't allow for trash to empty and only being able to select 250 files at a time after multiple times scrolling down "50 files at a time".  What a load of S*&t!!  Not looking forward to wasting the other 20 to 30 hours I still need to do... 
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 3/12/11 7:04 PM
One of us should start a website telling the world how much this product sucks & not to buy until making it right with the users in this post!!!  Save the world!!  Google Doc's Suck!!

Love ya Gmail...  :-)
Re: Cannot Empty Trash, Cannot Delete Files Lester Ingber 3/13/11 9:39 AM
I do not see how Gladinet helps.  First, all files under My collections have to be cached on the local PC.  Deleting files in the mounted GDocs drive (e.g., y: drive) just puts the files in Trash in GDocs.  Then, the problem of Empty Trash with a large number of files still remains?
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/13/11 7:38 PM
You have not configured your Gladinet instance properly.  Go into Settings and specifically the "Google Docs" portion of the Setting tab and change the setting that is called "Keep Deleted Files in Google Doc's TrashCan" to "False"  I beleive the default setting is True.  With the setting configured to "False" when you delete the files from your Gladinet virtual drive, they simply disappear from Google Doc's.

Trust me on this one, I have deleted over 270 gigabytes of data in several hundred thousand files this way!!!
Re: Cannot Empty Trash, Cannot Delete Files Lester Ingber 3/14/11 1:14 PM
rfkirk:

Yes, I got this info as well from Gladinet support.

The current problem I have with many thousands of files in Trash has been turned into a Google support ticket.  I have 10's of hours on this already, and do not wish to go through the process you mentioned: transferring all files back (Remove from Trash), then transferring files to trash in sets of 150-200 or so, then Empty Trash on each set.  I figure that since it's Google's bug, they should help fix it.

Lester
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 3/14/11 1:59 PM
Lester,

How'd you get A Google support ticket?  I too don't feel like I need to spend countless hours fixing this..
Re: Cannot Empty Trash, Cannot Delete Files Lester Ingber 3/14/11 2:20 PM
BTW, my settings in Gladinet were already False for GDocs delete from my first mods of Settings.  When I had a lot of files under My collections (now in Trash), Gladinet first took a long time to put these files into its own cache on my Win7 PC; then it took a very long time to delete files.  It was actually faster to go through the files in sets of 150-200 to put them into Trash.  For  now, I know that then these files should be deleted with Empty Trash, which still seems faster than having Gladinet delete them.  Perhaps you have had a faster experience Gladinet.  I like Gladinet and have bought their package, but I still have too many problems uploading files into proper folders.  For example, even my attempt to simply rsync or tar-untar files with the virtual directory left these files into a huge set of dot-files awaiting processing by Google Docs.  I finally had to delete these as well, the painful way in sets of 150-200.

To get Google Support for a Premium account, go to "manage this domain" -> Support, and note your Customer PIN and Support PIN.  Then click on the group of Services, e.g., Docs.  Follow the prompts through email tech support.  You may have to reword your request until an email button pops up.

Lester
Re: Cannot Empty Trash, Cannot Delete Files Lester Ingber 3/14/11 4:36 PM
Do not rush to Support for help in Empty Trash.  They are reluctant to do so.  They do admit that they should find some way for users to do this themselves -- which is what most of us would like.

Part of my reply to support is:
"It seems to me that a priority for the Docs team, especially in the context of offering expanded storage to users, should be to handle dealing with input into and emptying of Trash according to common sense.  The present system does not exhibit common (or uncommon) sense.  For now, I assume that they will try to fit in this quite necessary practical requirement for real users between their other spurts of great ideas."

Lester
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/14/11 5:05 PM
lesteringber welcome to the club.  The Google "we will take your money, but offer you squat for support club"

While I wished you well with the support ticket, I unfortunately felt it was going to be fruitless.  I wish I had better news for you, but after searching for an answer for two weeks, I concluded that I needed to take on what turned out to be another two week task of undeleting from trash, moving them 50 - 250 at a time to a newly created folder/collection, then use Gladinet to delete the folder for good.  Like I said, I wish I had better news for you.

 
Re: Cannot Empty Trash, Cannot Delete Files GregWexell 3/15/11 12:27 PM
Rebecca,

I have now spent the countless hours to remove most everything from my Docs account.  I was charged by Google $50 on March 8th (last week) for 400GB of data.  I now only need the 20GB plan for $5.  I would like to be refunded $45.  How do I go about this process, or do I just dispute the charge on my credit card?  Is there a phone number to call?

Thanks for all your help, even though there has been no progress.

Greg
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/15/11 4:02 PM
Re: Cannot Empty Trash, Cannot Delete Files japx 3/17/11 3:22 AM
Hello, I have the same problem. Rebecca can you help me by forcing emptying mytrash?
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/17/11 8:08 PM
japx if you read the messages in this thread you will find the Google cannot and will not do what you have asked.
Re: Cannot Empty Trash, Cannot Delete Files GDriveUser 3/21/11 8:52 AM
My trash will not empty either, it just says "server encountered error."  Can you just purge my trash?  I am still trying to salvage my account that will not stop replicating collections (folders).  I'm hoping by deleting then purging, deleting then purging, etc. I can recover my account.   
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 3/21/11 12:06 PM
Hi Everyone,

At the end of this week we'll be rolling out the ability to purge individual items from the trash, in this way you can purge those items that have the largest file size. 

I know this isn't the answer you were looking for, but hopefully it will help a bit, until the system can handle being able to fully purge Trash even when it has GB upon GB of files. We are still working on doing just that and hope to have it ready within a few weeks.

@shaltryc, if your account has folders that keep on replicating themselves please check with the third party how to stop the process and delete the current items. If it keeps making new folders it might not be possible to purge them since they'll just keep appearing. Earlier posts in this thread have mentioned that some people had better luck using Gladinet or a similar service to delete items directly from the Docslist, selecting an option not to send them first to trash.

Rebecca
Re: Cannot Empty Trash, Cannot Delete Files andrewf1 3/21/11 9:34 PM
At Lester's request we added the ability to Wipe the Google Trash to Syncdocs:

To access it:
1. pause the current sync,
2. right click on the Syncdocs taskbar icon
3. click on the free space indicator ("3% of 2GB used")
4. select "Wipe Trash"
It's slow, around 1 doc per second, maybe ~3000 per hour, but it works.

If you need Syncdocs, it is currently in free beta at www.syncdocs.com

You don't need to have done a Syncdocs sync before wiping trash, but do need to login, so wait for it to say "Querying Google ..." before clicking pause in step 1 above.

Andrew
Re: Cannot Empty Trash, Cannot Delete Files Rachel_Advent 3/22/11 2:14 AM
I cannot delete even a single file from the trash permanently! This is a second 50 bucks account with GDocs and it is very frustrating.
Bought Gladinet, but no luck at all with it either.
Re: Cannot Empty Trash, Cannot Delete Files rfkirk 3/22/11 5:41 PM
Rachel,

Just to be clear about what I had to do to get Gladinet to work in permanently deleting files and folders.

First I had to go into Google Docs and undelete each and every file/folder.  I learned to use the web advanced search feature and search the trash for only folders.

then upon finding folders, I had to undelete them 50 - 100 folders at a time.

then I had to create a new folder/collection in Google docs and assign each undeleted folder to this newly created folder/collection

then I opened Gladinet, allowed it to update (sometimes it took a few seconds/minutes) then delete the items from Gladinet.  HOWEVER, make sure in Gladinet - Settings, Google Docs, that you set "keep items in Google trash" to FALSE.

Once performed this way, the items were permanently gone from Gdocs.

This is a tedious, painful way to cleanse your Gdocs account, but given the poor tools provided by Google, it was my only choice.
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 3/25/11 7:35 AM
You should now be able to purge individual items from your trash.  I'll update this thread again when I have more news on progress about purging large quantities of items at once (several GBs of data at once).

Best wishes,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files Gill 3/25/11 12:10 PM
<<You should now be able to purge individual items from your trash>> Woohooo! Thanks Rebecca :-)
Re: Cannot Empty Trash, Cannot Delete Files royentebi 3/25/11 8:41 PM
Big Tip: Be careful! Only do one at a time.
I just selected a whole bunch in trash, some didn't get wiped and some of the non-trash items get purged instead :(

Rebecca: I was using Chrome (latest) on Win7 64bit.
Re: Cannot Empty Trash, Cannot Delete Files Gill 3/26/11 3:08 PM
<<and some of the non-trash items get purged instead :(>> Ouch!
Re: Cannot Empty Trash, Cannot Delete Files Rebecca 3/28/11 7:22 AM
Royentebi, Could you explain in more detail what you mean by "non-trash" items got purged instead?  The option to "Delete forever" only appears if you select an item already in Trash.  The more details you can provide the better including:

Steps to reproduce
Names of any affected files

thanks,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files manmohandev 3/31/11 12:05 PM
Hi Rebecca,

I have had similar issues with google docs. The bulk file deletion system is messed up and the admins have not been able to fix it properly for almost six months now. They keep coming up with new versions of the web interface but the basic problems remain the same.

For example, if you delete a folder which has sub folders as well, the old version will send the folder and all its sub folders to the bin, however, as soon as you use the new version... you will see that the "folder" was treated like a "label" and has been deleted but all sub folders from within it will populate the same level as the main folder originally did.

There are several threads with people complaining about the file deletion issues and I am sure that google is aware of it... but perhaps its not much of a priority as they charge far less than other services.

I would love to hear what a system admin has to say about the delays they have had in fixing this problem, and if google is going to compensate the paying customers for services not rendered?

I just spent the last six hours deleting files one by one because the server would keep giving errors if I attempted to clear out 40 odd GBs!

Unacceptable I would say!

Re: Cannot Empty Trash, Cannot Delete Files darjan.paul 4/2/11 10:41 AM
Hello,

I bought 20 GB of space in order to back-up some important files on my computer about 10-12 GB. I used Gladinet to upload the files in because I wanted to keep the ordered as I have them on my computer. Google should implement a folder upload utility :)) Anyway I started uploading and things went pretty well until an error occurred and Gladinet was notifying me that a folded could not be uploaded. I moved on, but when I was checking Google docs via firefox the folder that I couldn't supposedly upload appeared and started replicating. I ignored it thinking it was a temporary error. I started uploading other folders the error happened again this time for other 2 folders. When I checked Google docs those 3 folder were replicating everywhere I could barely find other folders in my collections. I started deleting them but of course they were appearing again. In a folder when I scroll down they appear infinitely. I got really pissed of and decided to wipe clean Gogle docs so I could reupload  and arrange everything. I deleted most of the folders using Gladinet and an other program but some of the files I couldn't delete using the 2 programs. I started deleting the from Gdocs,it is working for now but everything is mixed with the replicator folders that I can't delete and I can barely find the other folders between them.
I would appreciate some help in the matter.
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 4/2/11 11:03 AM
I agree with darjan.paul that one should not have to use 3rd party software for this basic upload task. The file replication problem in connection with Gladinet has been noticed several times in just the past few days [1-2].
Re: Cannot Empty Trash, Cannot Delete Files manmohandev 4/2/11 11:05 AM
Google had chenged its api code over the weekend.. causing many sync softwares to break.. gladinet fixed the problem in a few hours.. try the new gladinet release and it works just fine.

http://build.gladinet.com/release/Gladinet/Cloud%20Desktop/


Re: Cannot Empty Trash, Cannot Delete Files darjan.paul 4/3/11 4:13 AM
I installed the version of Gladinet that manmohandev mentioned the replication reappeared :). So I guess I am not going to use Gladinet anymore, I'll have to find an other software to upload things on Gdocs.
Re: Cannot Empty Trash, Cannot Delete Files katzman001 4/3/11 1:33 PM
I have the same problem!  I use(d) Gladinet and I cannot delete about 25 gig worth of stuff.  I want to start over!  Can one of the Google people help me purge the docs account??????
Re: Cannot Empty Trash, Cannot Delete Files liveorgandonor 4/4/11 10:45 AM
Rebecca, thanks for your continued hard work on this.

This morning I trashed several collections with something around 150 documents in them. The collections and the individual documents appeared in the trash, I emptied the trash and the trash is now empty. However, when I go back to my home screen, the documents are back, and I can open them without an error. Also, they are no longer in collections, so there's no easy way to grab them all to delete them again. I've waited an hour or so and nothing seems to have changed.

Am I going to need to delete these individually to successfully remove them?

Misc details: The collections were shared with my Google Apps account at the time. They were almost all google docs, only a couple stored files. My account says I'm only using 1mb of my 1024mb capacity.

Thanks.
Re: Cannot Empty Trash, Cannot Delete Files katzman001 4/4/11 11:10 AM
Ditto.  Having the same problem.
Re: Cannot Empty Trash, Cannot Delete Files manmohandev 4/5/11 4:38 AM
Looks like our lady rebecca has given up on us. I was just going through our terms of services and you will be surprised to know that google gives no warranties for this service at all. So whatever help we were getting from rebecca was probably from the good will in her heart. Google itself seems to not care at all.

If they did.. why bother putting features that people clearly don't want (quote the ability of not being able to clear your trash!) Seriously!

Re: Cannot Empty Trash, Cannot Delete Files Ted J 4/5/11 8:21 PM
Hey guys,
   I'm sure that Rebecca's team is still looking into this.  There seems to be a few things that could be affecting what is going on. However, its to big of an issue for them to not do anything about.  I know it can be frustrating but I've learned that with a little more patience it will be sorted out.  Don't be surprised if Rebecca gives an update soon! Hang in there! :)
Re: Cannot Empty Trash, Cannot Delete Files manmohandev 4/6/11 1:39 AM
Oh and here is the latest catch from the google docs bin saga...

I have been "sending to bin" every single object in my GD account.. for teh last four hours..

the blimey things keep reappearing in the main "Home" list or under the "owned by me" section.

Furthermore.. the older and newer versions seem to be out of sync!


Re: Cannot Empty Trash, Cannot Delete Files manmohandev 4/6/11 1:42 AM
I can just go on and on about the most recent woes from google docs.. read on

1) Google docs bin says that there are a lot of items in the bin.
2) SyncDoc says there is about 22 GB in the trash...
3) Gladinet / Cyberduck cannnot see the trash.. so they can't do much

4) Emptying the bin from gdocs does not work because they just keep reincarnating themselves--- and no gladinet is not running in the background.. these are the devils from within gdocs that keep bringing dead things to life..
5) SyncDocs seems to be the ONLY working solution for emptying bins at the moment..
Re: Cannot Empty Trash, Cannot Delete Files Christian Mörsch 4/6/11 2:32 AM
Hi there!
I've already posted a similar problem at a different thread a couple days ago. There: http://goo.gl/OiCd1

Fortunately I am only being troubled by just one tiny document, which I don't even own, it is labeled "shared", but have not been able to delete for weeks and weeks to go, although I have been trying over and over. I don't even get it to move to the trash. 

When I try and click "Remove from my Documents List", Docs says "Loading" for quite a while, then I either get the message that the document has been removed from my documents list. In fact though it doesn't disappear from the list at all. OR I get the message 

The server encountered an error. Please try again later. Learn more

Exactly the same happens when I click "don't show in home". It either tells me it has been removed or gives me the server error. The file stays in any case. I can open it though, so it's not a real zombie, is it. 

As of now, I only have like 30 files in Docs because I didn't take the time to move everything "in the cloud". But reading this thread makes me uncertain if I should do so at all. I am reminded why I've wanted to quit using Microsoft Products, because I spent more time figuring out how to use the products than actually using them. 

Google should buy Dropbox before Facebook or somebody else does. Or maybe I will (at least some GB's to store my files there instead of buggy Gdocs!). 
Re: Cannot Empty Trash, Cannot Delete Files Dirky 4/7/11 6:05 AM
Same problem here. 
Tried in both Chrome and IE under Windows 7.

Moved many items to the bin, had one or two errors when I tried moving lots of files to the bin. Eventually they are all in the bin, clicked the link at the top of the Bin which says "Empty Bin", the bin empties.
Then when I go back to click on the Home link in Gdocs (New view) boom, they are all back!

I was hoping to move totally to using Google Docs and wanted to clear things out a bit, re-arrange and then start uploading 3 or 4GB of files but it looks like its not going to be possible until this problem is fixed.

google? Any update please?

Thanks
Mike

Re: Cannot Empty Trash, Cannot Delete Files Rebecca 4/7/11 12:50 PM
Hi Everyone,

We haven't forgotten you. This is a complex issue and we are hard at work on it. We've made some good progress but it is still a couple of weeks away for it to be finished. 

Best wishes,
Rebecca
Re: Cannot Empty Trash, Cannot Delete Files Ted J 4/7/11 12:55 PM
<<We've made some good progress but it is still a couple of weeks away for it to be finished.>> Weeks?!
Re: Cannot Empty Trash, Cannot Delete Files Dirky 4/7/11 1:09 PM
Thanks Rebecca,
Is there a way to wipe the documents store completely and start again? (as an interim measure until you fix it)

I suppose I can disable docs and then re-enable it, surely this will wipe it? :)
Mike

Re: Cannot Empty Trash, Cannot Delete Files juancastro86 4/9/11 6:57 AM
How do you delete files in the new google docs. I have a few files that I want to delete and have not found the option to delete them. So can someone tell me how to delete them please.

Plus I wish there was a way to delete a document without saving them.
Re: Cannot Empty Trash, Cannot Delete Files Bas Braams 4/9/11 10:18 AM
juancastro: See the Help page [1] and see [2] for advanced methods.
Re: Cannot Empty Trash, Cannot Delete Files matt.sponheimer 4/20/11 9:57 PM
Just to add my two cents worth. I have tens of gigs of trash that can't be permanently deleted. Moreover, it has taken me months (literally) to slowly remove tens of thousands of files by hand, and there are thousands of others I still need to remove. Google Docs is very useful if you have a few files and want to share. I've found it completely unusable for medium to large scale data storage, despite paying for 200 GB or so.

I hope this can be fixed soon. If i see another server error (i've seen thousands probably on 10 computers and 3 countries)...
Re: Cannot Empty Trash, Cannot Delete Files katzman001 4/21/11 2:53 AM
I agree.  I am paying for storage I cannot even use.  AWFUL.
Re: Cannot Empty Trash, Cannot Delete Files BigMcGuire 4/27/11 2:18 PM
I just deleted 2,500 files - 22GB successfully. No offense to Google but... I'd much rather use Amazon S3 for file storage (Jungledisk). Google Docs still rocks as a text editor.
Re: Cannot Empty Trash, Cannot Delete Files Jazem 5/8/11 6:51 PM
I fed-up with google docs I become wasting time more than I thought. for example, when i delete files and folders and empty the trash i find them when i click on All items. and the way google docs organize is very annoying. I wish that i use Dropbox from the beginning but it is not late. I am moving to Dropbox even I already paid money to google for extra space.
Re: Cannot Empty Trash, Cannot Delete Files matt.sponheimer 5/10/11 2:25 AM
so any movement on this google? i have not noticed an employee reply for over a month. 50 gigs in the trash is a bit of a problem for me. also, my google docs is so bloody slow to open now. don't know if this is somehow related.
Re: Cannot Empty Trash, Cannot Delete Files vacpav 5/11/11 8:15 AM
I have the same problem. There is a "zombie" file which cannot be moved to trash. Is there any solution?
Re: Cannot Empty Trash, Cannot Delete Files bradnh 5/11/11 8:37 AM
No. There is no solution. I've been waiting for an answer for six months. Three months ago a google employee advised that it might take a few weeks. They've lost interest. I just let my paid storage lapse. It's too bad; it would have been nice if it worked.
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