Sorry, there was an error saving the file. Please try again.

Showing 1-34 of 34 messages
Sorry, there was an error saving the file. Please try again. anthonyderinger 3/12/09 12:38 PM
Anytime I try to upload the last couple of days I get this message.  Is my account full?

We were unable to upload this document because of this error:

Sorry, there was an error saving the file. Please try again.

This error message comes from the converter we're using, and hopefully tells you what you need to know to fix the problem.

If not, and you have the desktop word processor installed on this system, there are two other easy ways to upload the document to Google Docs:

Using the Clipboard

  1. Open the document in the desktop word processor.
  2. Type ⌘-A to select the contents of the entire document.
  3. Type ⌘-C to copy it to the clipboard.
  4. In Google Docs, create a new document.
  5. When the Edit window appears, type ⌘-V to paste it in.

Save as HTML

  1. Open the document in the desktop word processor.
  2. Choose File > Save As...
  3. In the dialog that appears, select Web Page (*.htm; *.html) for the "Save as type."
  4. Save the file, and make a note of the file name and folder, as you'll need it next.
  5. In Google Docs, choose Upload again from the main page.
  6. This time, specify the html file you just made in the desktop word processor.

Using either of these approaches, you should now have the document open in Google Docs.



2009-03-12
Anyone got any ideas.  This is for a business and we need help asap!
Re: Sorry, there was an error saving the file. Please try again. cfbandit 3/19/09 12:04 PM
I'm getting the same problem! Trying to upload a basic spreadsheet and its not letting me do anything. I've taken all the normal steps when there is a G-Docs problem, and nothing has worked. 

Hopefully we can get an answer!
Re: Sorry, there was an error saving the file. Please try again. Marie 3/24/09 5:16 PM
Hello,

Thanks for posting. What browser and operating system are you using and does this problem persist on another browser? Also, cbandit, what types of files are you trying to upload?

Cheers,
Marie
Re: Sorry, there was an error saving the file. Please try again. cfbandit 3/24/09 6:47 PM
Win XP, XLS file (spreadsheet), Chrome browser, FireFox browser, and IE7 - all same error. 
Re: Sorry, there was an error saving the file. Please try again. anthonyderinger 3/25/09 8:18 AM
I have checked other browsers and get the same error.
Re: Sorry, there was an error saving the file. Please try again. Marie 3/27/09 12:28 PM
Hello,

Thanks for providing additional information. anthonyderinger, what types of files are you trying to upload?

Cheers,
Marie
Re: Sorry, there was an error saving the file. Please try again. anthonyderinger 3/27/09 2:18 PM
Word Docs, and Spreadsheets.

Thanks,
  Anthony
Re: Sorry, there was an error saving the file. Please try again. Christine 3/30/09 11:20 AM
Hi cfbandit and anthonyderinger,

Sorry about your trouble uploading spreadsheets. I just tried to upload several files in .xls and .csv format to my test account and wasn't able to reproduce the error. Could you please try the following additional troubleshooting steps and let me know if they helped:

- save file as .ods and try uploading it
- if there are any unused rows/columns/tabs (especially with formating), please try deleting them and uploading the file

Thanks, looking forward to hearing from you.

Christine
Re: Sorry, there was an error saving the file. Please try again. datagen24 4/16/09 10:14 AM
I am experiencing this same issue when uploading a presentation.
The presentation was originally made on Google docs, downloaded modified but can not be uploaded.

I see this with Firefox, Safari and IE on Windows Vista 32bit and 64bit. also on win XP and Mac os

I have tried saving it in multiple formats all come up with the same error.:

Sorry, there was an error saving the file. Please try again.

Any ideas?
Re: Sorry, there was an error saving the file. Please try again. tinkynan 4/18/09 6:02 AM
I am also experiencing the same problem.  I am trying to upload a small CSV file, size 12KB, nothing unusual, basically a list web pages and some details on them.  I get this error with Firefox as well as IE. However, Google's second suggestion, saving as an HTML file and uploading, does work for me.  But it is very irritating and seems like a loss of basic functionality.
Re: Sorry, there was an error saving the file. Please try again. dan90 6/2/09 7:34 PM
I can reliably reproduce this error by trying to upload the following file, either directly from that URL, or by downloading the file then uploading from my local machine.

OSX, Safari 4.1 beta, Webkit r44341, Firefox 3.0.11
Re: Sorry, there was an error saving the file. Please try again. trburkholder 6/25/09 2:54 PM
I've encountered this error using Firefox 2.0 on Windows XP while trying to upload an .ods spreadsheet.
Re: Sorry, there was an error saving the file. Please try again. Makelly 7/12/09 10:51 PM
If it helps, I was consistently getting the same error with a file, and in playing around found that it goes  away if I delete  all of those upright bar characters (the one above backslash on the keyboard) from the text.

Makes me think the converter just couldn't handle the character and that was what was triggering the error. Perhaps similar weird characters are involved in your problems?
Re: Sorry, there was an error saving the file. Please try again. robertranjan 8/15/09 9:17 PM
Upload error depends what are the formula we are using in our spreadsheet. There are some formula like sumproduct etc are not supported by google which causes this issue. I don't have a list of formula which does not supported by google. Also, the solution provided in the error page will not helpful as they copy paste the values instead of formula.
Google may need to have a look at this issue.
Re: Sorry, there was an error saving the file. Please try again. justin1977 8/25/09 11:29 AM
Having the same problem uploading a pdf file generated by PDFCreator today, after months of uploading them without issue.
Re: Sorry, there was an error saving the file. Please try again. ktbryant 8/26/09 5:31 AM
also recieving this error when uploading pdfs generated using the same program and settings as several previously successfully uploaded documents
Re: Sorry, there was an error saving the file. Please try again. alex123.case 8/26/09 5:59 AM
I'm also getting the same error, when I want to upload a PDF from desktop or from the URL. I'm using Vista and Firefox 3.  It appears this is a major problem effecting many over many months.  Any chance this could be researched and resolved?
Re: Sorry, there was an error saving the file. Please try again. dan90 8/26/09 6:19 AM
I'm sure it's several different problems that prevent these various document formats from uploading. My real concern is that if some well-defined format, such a spreadsheet, is to fail to upload, then I at least need to know *why*, so I don't rely on it for spreadsheets of that ilk. In my case, the document loads just fine in other packages such as excel, and can be converted to CSV and uploaded. Why this one? No idea. Can I know which documents I use will next experience the same failure? No. I would simply like to have error messages here. I am not interested in doing debugging for google blindly varying the parameters of my document (size? scripting? formatting? spreadsheet version?) when it would be far easier for google to straight-out tell me.

Likewise, I have no interest in uploading PDFs into a browser-based editor myself but I have sympathy that people might at least to know why their particular PDF was incomprehensible to google's decoders rather than just punting.
Re: Sorry, there was an error saving the file. Please try again. dan90 8/26/09 6:22 AM
... which is to say: I think Makelly and Robertranjan really nailed the start of a good list of things that google spreadsheets don't understand. the error reported jsut needs to specify which of the issues (and other ones) that these folks specified is causing the problem.
Re: Sorry, there was an error saving the file. Please try again. ajkurki 8/26/09 6:27 AM
Same problem when uploading any PDF, regardless of the program used to generate it (both CutePDF and Adobe Acrobat). I'm using XP, Firefox 3.5.2. I can upload spreadsheets and word processing documents, but all PDFs are causing this error.
Re: Sorry, there was an error saving the file. Please try again. mirmac 9/17/09 11:32 AM
I am experiencing the same error. I am using Firefox 3 and Chrome. The file is .ods from Open Office 3. I have tried uploading as a new spreadsheet and as a new version of an existing file. I have downloaded many times in this past year and never had problems before. Most error reporting of this issue was from August, July, and June. I haven't found any reported  from today. It started yesterday for me. I waited to see if Google was doing something then but got it today, too.
Re: Sorry, there was an error saving the file. Please try again. m8f6sd69 12/2/09 5:46 PM
I to am experiencing  the same problem:

http://www.google.com/support/forum/p/Google+Docs/thread?tid=15ddf27b46fef7da&hl=en

I spent 2 days trying to find a fix, work around or even just the reason for this error.  If you search this error on Google Docs Help Forum you get dozens of hits but no solutions.  I would have thought that since Google has been aware of this issue for at lest 8 months it would be rectified by now.  What's the point of cloud computing if you can get your data in the cloud in the first place?  Doesn't Google realize people only adopt reliable technology?
Re: Sorry, there was an error saving the file. Please try again. luismiguel 12/14/09 2:23 AM
Same here...
Trying to upload ods that previously was an Excel 2007 file (xlsx) file and converted to ods file, with 115kb, in OpenOffice 3.1, using Fedora 12, Firefox 3.5.5.

Re: Sorry, there was an error saving the file. Please try again. m8f6sd69 1/13/10 6:25 PM
@Onechucknorris  Solution?  No offense meant but evidently your problem is not the same that most of the rest of this thread is experiencing.  I have files that are well within the limits for Google Spreadsheets, work fine in Microsoft Office, OpenOffice and other programs, yet give an error regardless of how many times one opens a new tab, refreshes the current tab, restarts the internet browser or restarts the computer.  Additionally, I have repeated this error on Firefox, Internet Explore, Google chrome, Windows Vista, Windows XP and a couple of versions of Linux.  The problem is NOT on the users end it has to do with the way Google converts the spreadsheet to Google Docs.
Re: Sorry, there was an error saving the file. Please try again. rahsaan 1/23/10 11:18 PM
Can .ods spreadsheet files with passwords now be uploaded?
Re: Sorry, there was an error saving the file. Please try again. SeanBr 1/25/10 12:49 PM
Yup, same problem here. I've got access to every major web browser, and i've tried a whole host of filetypes. I cant upload ANY files right now.

Unfortunately the C and Paste solution does not work for every file type.
Re: Sorry, there was an error saving the file. Please try again. SeanBr 1/25/10 12:52 PM
I've also tried the logout and back in trick, that did nothing.
Re: Sorry, there was an error saving the file. Please try again. Gill 1/25/10 2:11 PM
<<Can .ods spreadsheet files with passwords now be uploaded?>> Yes if you've got the new version, but you won't be able to read/edit them in Gdocs.
Re: Sorry, there was an error saving the file. Please try again. RhemyD 1/27/10 5:39 PM
I have had the same problem. The issue was in the conversion of a spreadsheet to google docs. This spread sheet contains many formulas, formating (for ease of reading and useage) as well as sheet refrenced formulas. Perhaps the google doc converter is not capable of handling such complex functions from microsoft excel. I'd love to move all my accounting and other book work across to the Google cloud but, untill this can be resolved I doubt I'm going to be able to edit on the fly which, is what I was hoping for. Good product otherwise!
Re: Sorry, there was an error saving the file. Please try again. snowman31 2/17/10 2:56 AM
I've been trying all morning to upload a open office spreadsheet which worked fine yesterday. All i've changed in the spreadsheet since it last uploaded fine was as follows:
Select each sheet individually in spreadsheet - there are 4 in total
For each, select: format; row; optimal height; 0.5 cm
Save 

The only way i was able to upload it was to save it as Microsoft excel 97/2000/XP (.xls) version

It appears there is some connection perhaps with formatting and .ods formats.........
Re: Sorry, there was an error saving the file. Please try again. surfina.internetova 3/15/10 5:49 AM
cant upload new version of any of my xls, so I test to upload new version of file that I renew it 10 days ago and uploading was OK than, but not it just cant be uploaded
Re: Sorry, there was an error saving the file. Please try again. lgpitman 3/28/10 5:58 PM
I've tried unsuccessfully to upload about a half-dozen .ods spreadsheets in the last week. Very frustrating.
I thought perhaps I could figure out what Google spreadsheets was choking on, so I tried to simplify, particularly after I read through the Help Forum reports. Here's a summary:

(I'm using Firefox 3.5.3, Windows XP Pro, and Open Office 3.2.0.)
Some were multi-sheet, so I saved each sheet as an individual spreadsheet, to see if perhaps that was the problem.
None are over the size limit. Most are <100 rows and columns.
Some have drop-down boxes that reference table data located elsewhere on the same sheet.
None use a vertical bar.
All use VLOOKUP, RANGE, and other non-arithmetic formulae, but honestly, it's just NOT that complicated.
All have charts compiled from data on the sheet.

I really prefer to make these spreadsheets work in Google spreadsheets, if I can. In the meantime, I'm uploading the .ods doc without converting it. But that's a poor substitute for an online solution.

PS. I can't try converting it to .xls because I no longer have any Microsoft products on my laptop. Would hope Google's solution to the spreadsheet conversion issue is not "Step 1. Convert to a Microsoft spreadsheet."
Re: Sorry, there was an error saving the file. Please try again. undecidable 5/4/10 10:55 PM

Some results  to help clarify the problem:
I have a simple text file which I opened and also saved as .rtf, .odt and .doc.
I got the following results when trying to upload to Google Docs:
   n1help.txt Sorry, there was an error saving the file. Please try again
       (trying again was totally bootless.  
       suggest changing the message to "please give up")
   n1help.rtf sorry that file is corrupt or of unknown format
   n1help.odt ok, worked.
   n1help.doc sorry that file is corrupt or of unknown format  
        (have to say, I agree with that  ;-)

nb1:  I could take the contents of the .txt file  and paste into a new text file in google docs. 
nb2:  I could successfully upload a different text file. 

In trying to upload .ods files, I noticed that I could not upload files with multiple tabs
but could upload files with 1 tab.  

Obviously,  my tests were limited.  

Re: Sorry, there was an error saving the file. Please try again. KrisBaas 5/19/10 11:32 AM
Same. OSX 10.6.3 / Safari 4.0.5 + Chrome 5.0. Failed to upload .xls file (528 kb) and .ppt file (365 kb). Also failed to upload new created .xls (12 kb, 2 cells filled, 1 worksheet)

How to reproduce & observations:
Select file -> the name of the .xls and .ppt file is displayed as '?'
After clicking the Upload button -> a few seconds the rotating circle is shown. Then, the message "Sorry, there was an error saving the file. Please try again."

Even my new 'test' spreadsheet with 2 cells on 1 worksheet fails to upload. I can send it if it helps to reproduce this problem.
More topics »