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Install Error 7: Install/update failed

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Install Error 7: Install/update failed Blair (Googler) 9/10/10 8:42 AM
What steps will reproduce the problem?
Try to install or update Google Chrome

What is the expected result?
Google Chrome installs or updates

What happens instead?
Error 7: Install/update failed

If you have tried the steps in this help article: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=117807 and are repeatedly experiencing this error, please either 1) mark someone else's post as helpful if it describes your situation or 2) provide additional information below.
Re: Install Error 7: Install/update failed htrust 9/16/10 10:41 AM
I am repeatedly experiencing this error
Re: Install Error 7: Install/update failed .vehicle 9/26/10 1:38 PM
Same error here :(
Re: Install Error 7: Install/update failed wimdelange 10/11/10 7:15 AM
The google update service was stopped when I'm at work behind a proxy. At home the google update services stays working. Even when I restart the google update service stops again. So it is not possible to update when I'm with this laptop at work.
I'm Administrator of this laptop. Windows 7 64 bits, proxy is Baracuda.
Re: Install Error 7: Install/update failed nothingistrue 10/15/10 5:13 AM
I also get this message. I access net via a proxy at work, so initial Chrome install was via standalone installer, as the normal install fails due to requiring proxy authorization. I assume the same issue prevents the update from running correctly.
Re: Install Error 7: Install/update failed wimdelange 10/15/10 5:46 AM
An administrator explained to me that the Google update services are using the Local System account. Because this account is not logged in on the network, the proxy authentication cannot work. Hence google chrome cannot install (the installer calls the service instead of directly downloading the file using httpget). And also the update routine from chrome calls this service I assume.
Personally I don't like software that install services, just for checking if there are updates and installing them. They take resources. And the argument that there are resources enough on a computer is a non-argument. If all software is thinking the same way, my computer can't do any real work anymore. Especially if it it this 5 year old Windows XP machine with 512KB that I use at home sometimes.
Re: Install Error 7: Install/update failed laura. 10/17/10 2:36 PM
The Google Chrome Installer does'nt works anymore. I can download it but it also stopped when it beginns to install. I have tried the steps in the help article but it's already the same mistake :(
Re: Install Error 7: Install/update failed wimdelange 10/17/10 11:03 PM
Laura, can you give some extra information? Are you being a (company) proxy / firewall? If so, it is the same problem as I have. The Google update service is not authenticated to the proxy. No solution has been found yet, as far as I know. :-(
Re: Install Error 7: Install/update failed laura. 10/18/10 2:53 PM
I don't have really experience with pc's and I think my english isn't so good. So I'm sorry, but i don't understand the part with the firewall very well :D
Yes, i can download it but when the setup starts it does'nt install and the error massage says the error is unknown. Then I have tried the steps in the help article. Now i am desperate and wants google chrome back! :/
Re: Install Error 7: Install/update failed Samsquanch 10/23/10 4:48 PM
I am running Windows 7 64 bit and I cannot delete the application folder. There is no owner assigned to this folder, nor can I change the owner even as the administrator. I can assign an owner to the parent Google folder and tell it to transfer the ownership to all subfolders but it errors when it tries to apply to the Administration folder. I'm at a stand still and cannot find any answers. PLEASE HELP!!! I love to use Chrome but I can't and it looks as if I will not be able to use it unless I format the hard drive.
Re: Install Error 7: Install/update failed wimdelange 10/24/10 3:26 AM
Can it be that the folder is locked because an application in it is still running? Like google update?
Re: Install Error 7: Install/update failed swdev1 10/24/10 6:17 AM
I am logged in as the Administrator on Windows XP SP3

1) I downloaded the Google Chrome installer- OK
2) Ran the installer and it downloaded Google Chorme
3) After 1-2 minutes I got an error box saying
    "Installation failed due to unspecified error. If Google Chrome is currently running, please close it and try again"
4) I clicked on the "Show me help for this issue" and got to this page.
5) I deleted the %APPDATA%\Google directory and tried again.
6) I got the same error message.

Note that I do not have an existing copy of Google Chrome onmy computer, I was trying to install it for the first time.
Also
A) why does it install itself into %APPDATA%\Google? Why can't I tell it where to install, like pretty much all other software?
B) Why can;t it download an executable file that we can run on multiple machines, rather than having to download the main program for each machine?

Regards

swdev1
Re: Install Error 7: Install/update failed Satya Sid 10/25/10 5:00 AM
My machine AntiVirus treat Google Chrome as Virus as its getting installed at C:\Documents and Settings\ssidhart\Local Settings\Application Data\Google.

Is there any way I can install the app at another location like c:\Programme Files
Re: Install Error 7: Install/update failed treveion 11/4/10 10:26 PM
i am experiencing this error constantly. and if i try and use another method to get things running, it shuts down completely. please help me out. i even tried deleting the application folder but it wouldnt delete. please help me out
Re: Install Error 7: Install/update failed treveion 11/4/10 10:28 PM
Re: Install Error 7: Install/update failed terrywright 11/9/10 11:34 AM
I have installed a new copy of Chrome on my iMac and it tells me that there is a new version available. When I try to install it the error 7 message appears. Most of the responses are about M$ platforms! Is there any issue with Mac?
Re: Install Error 7: Install/update failed wimdelange 11/9/10 11:40 PM
Is your iMac in a network where a proxy is used that uses authentication? That explains the problem. I don't know how the update process on the iMac works, but the problem on windows is that a process that is not running as an user tries to access the internet through a proxy that needs authentication.
Re: Install Error 7: Install/update failed trial'nderror 11/12/10 6:45 PM
I have found that temporarily disabling the anti-Virus/Firewall software instaled my XP SP3 system solves the problem.
Good luck to everybody!
Re: Install Error 7: Install/update failed htrust 11/13/10 9:29 AM
this solved the problem for me on XP SP3:
1- download the standalone (offline) Google chrome installer
2- disable your antivirus while installing
3- disable your firewall while installing
Re: Install Error 7: Install/update failed Egor Eremeev 11/14/10 8:43 AM
Google is just too clever don't ask user on which disk install chrome.
This problem is reproduced because there is no more free space on disk C:\.
But what is reason to ask user where he want chrome to be download and installed...
Well, continue use opera, they ask there users.
Re: Install Error 7: Install/update failed stlhd 11/19/10 8:42 AM
i have the googleupdater.exe running in my task manager and still cannot update google

we get the error 7 but the message says that 'the update server is not available' when we try updating by opening about in the browser

after downloading the installer the installation process begins and then halts leading me to a web page including a connection troubleshooter and with the installer reporting  that the installation had failed because of either a lost internet connection or a firewall issue (error code = 0x80072ee7)

i have not recently changed firewall settings so unless Norton and/or the installer changed their relationship in an update all should work

i see that many people have posted having success using the installer with firewall and virus protection disabled and i will try that in the future
Re: Install Error 7: Install/update failed kmonarq7 12/3/10 10:02 AM
I am not behind a proxy and get the same error.  I cannot find the offline installer link.  Can someone help me?
Re: Install Error 7: Install/update failed skiif 12/8/10 2:33 AM
update failed with error #7 after 3-5 seconds of "Installing new version..." state. I'm behind ISA firewall, on my computer installed ISA firewall client, Chome works fine.
Re: Install Error 7: Install/update failed Philipw2 12/8/10 1:00 PM
Still blocked.
Re: Install Error 7: Install/update failed war59312 12/17/10 7:35 PM
I was getting this too with Goolge Chrome 9.0.597.19.

But I just ran http://www.google.com/chrome/eula.html?extra=devchannel and got upgraded to 10.0.612.1 and updating is working just fine now once again. :)
Re: Install Error 7: Install/update failed TheDespicableParrot 12/17/10 10:03 PM
I have attempted to install it several times, and it comes up with error seven after about a minute of attempting to install it. Every time I go clean out the installer, it just comes up again and again. I also have attempted the standalone version with no firewall or antivirus, and it quickly redirected me to the error 7 page once more. I am running XP Service Pack 3, if that helps.
Thanks guys.
Re: Install Error 7: Install/update failed sankara narayanan 12/24/10 6:49 AM
I am logged in as the Administrator on Windows XP SP2

1) I downloaded the Google Chrome installer- OK
2) Ran the installer and it downloaded Google Chorme
3) After 1-2 minutes I got an error box saying
    "Installation failed due to unspecified error. If Google Chrome is currently running, please close it and try again"
4) I clicked on the "Show me help for this issue" and got to this page.
5) I deleted the %APPDATA%\Google directory and tried again.
6) I got the same error message.

Note that I do not have an existing copy of Google Chrome on my computer, I was trying to install it for the first time.
Also
A) why does it install itself into %APPDATA%\Google? Why can't I tell it where to install, like pretty much all other software?
B) Why can;t it download an executable file that we can run on multiple machines, rather than having to download the main program for each machine?

Regards
sankar
Re: Install Error 7: Install/update failed Carlos Castro 12/24/10 8:38 AM
I do not even know why should why post our doubts here. Are they by any mean solved? As I see nothing but questions I am guessing no.

My AVG detected a Trojan and from then on, the executable disappeared. I tried to reinstall it, it said "unknown error", same as you people. Uninstalled, again no. Tried erasing "Applications", and even though the file was not there, I deleted all the Chrome files. Tried to reinstall, and again Error 7. I also tried Safe Mode, no connection, the Offline installer, and it said "Error 0x800........" what the heck happened to Chrome? I do not even like the other navigators, and I had valuable information in my Bookmarks...
Re: Install Error 7: Install/update failed Nayan Jindal 12/24/10 8:42 AM
Hi all,

AVG  seems to be the Culprit !
Please Revert back virus definition of Avg to previous state
Go to Tools
Advance setting :- Go to Update and use the Manage to revert !
After that try installing it !

Or you can update to AVG 9.0 or 2011 free versions as it is mainly being observed in AVG 8.5

Also We are discussing this over here on a more recent thread , It would be better to track down the issue at one place , Please follow up here :-
http://www.google.com/support/forum/p/Chrome/thread?tid=62097e308e2fbc9a&hl=en

Best,
Nayan
Re: Install Error 7: Install/update failed Fuser77 12/24/10 10:14 AM
I found the tips from Trialn Derror and war59312 helpful; disabling the Firewall and re-installing version 10.0.612.1did work fine for ne, but...

I agree, the technical support here does not exist, the troubleshooting procedure for Error 7 posted by google doesn't seem to help anybody or at it least it did not help me; we are posting and trying out solutions that other users tried before and nobody from Google team is assisting, this is just unacceptable.

I also thought at a certain point that this error is purely political, maybe Windows does't like their users moving to other browsers.

Plus, I don't want the Updater and I am not able to find the stinky bastard.
Re: Install Error 7: Install/update failed Nayan Jindal 12/24/10 10:20 AM
P.S :- My above post is for the users who are having trouble due to AVG !

For general install error 7 you can check the reference attached below !

Merry Christmas !
Re: Install Error 7: Install/update failed omegareaper7 12/24/10 11:15 AM
i'm pretty sure that didn't help anybody -_- on that note, i've been having the same issue, it needs to be fixed.
Re: Install Error 7: Install/update failed tiago.bentivegna 12/24/10 12:00 PM
I get this error and the Application folder doesn't even exists(already set up to show hidden files and folders)....

Running on windows Vista, and I got this error this morning when clicking the shortcut, it said it couldnt find google chrome.

So I unninstalled it using add or remove programs feature than I Downloaded it again and now i keep getting this same error.

PLease Help..

Best REgards
Re: Install Error 7: Install/update failed RussellUresti 12/24/10 3:00 PM
AVG seemed to be the responsible party for me as well. I had followed all the other steps about deleting chrome files and registry keys, etc. Reverting AVG back to the previous definitions solved this problem.
Re: Install Error 7: Install/update failed Mach32V305 12/24/10 5:08 PM
Google Chrome stopped working on my PC.  I tried to download the application and kept getting the error message that Google Chrome will not install. I stopped or deleted all Google Chrome applications per the instructions and continue to get the error message.
Re: Install Error 7: Install/update failed robbie808 12/24/10 7:14 PM
Hello all!

I have been having all the same issues with error 7. I installed AVG 2011 free and my problems are fixed. Hope this helps!

All this took me about 4hrs to figure out. Hope i can help a few of you!

Alohas from Hawaii!
Re: Install Error 7: Install/update failed robbie808 12/24/10 7:15 PM
FY, I had AVG 8.5
Re: Install Error 7: Install/update failed ecosgood 12/26/10 7:25 AM
It seems impossible to reinstall on win 7. I hate  IE and will use the less powerful Opera , giving up netflix.
Re: Install Error 7: Install/update failed carmenlms 12/28/10 9:54 AM
Having almost the same problem with update (picasa) with firefox and chrome. Delete both browser and install then again and got the same problem. Keep saying that its an update for picasa and i click on the install bottom then come back and said installation of update was successful but the update available keep coming up.....Help this happend with firefox and i delete completely, so i go the chrome and its happening again with the same or different update....Im at work with a mac computer. HELP!!! This is very annoying.....
thank
carmenlms
Re: Install Error 7: Install/update failed msef 1/1/11 5:29 PM
1. first while normally browsing the web my chrome just randomly
closed and when i clicked on the shortcut on my desktop it said that
windows could no longer find the connection to the short cut or
something similar
2. I deleted the short cut and tried to access chrome from all
programs/ all other means. I was unsucessful each time and each time i
clicked on the link nothing happened.
3. I went on google.com and tried to download chrome again and got the
following error message:"Installation failed due to unspecified error.
If Google Chrome is currently running, please close it and try again"
4. After trying this again a few times I clicked on "show me help for
this issue" under google chrome installer.
5. I was directed to this page:
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=117807
6. I then deleted my chrome application folder sucessfully and tried
downloading chrome again but ended up with the same error message(I
also made sure i had no chrome/ google applications running)
7. Then on the help page that i was originally directed to I clicked
on "give us more details"
8. I contacted my relative who works for google, and i will also look over some of the responses on this page more closely
Re: Install Error 7: Install/update failed msef 1/1/11 5:43 PM
i updated my avg and all my problems went away, chrome dowloaded fine :P
Re: Install Error 7: Install/update failed rsim8123 2/4/11 1:41 AM
I have managed to resolve this issue. If you are sitting behind a proxy then go to internet explorer internet options and untick automatically detect settings under LAN settings from the connections tab.

Cannot believe Google couldn't work this out them selves!!!
Ricky
Re: Install Error 7: Install/update failed maspiers 2/4/11 12:10 PM
I have this issue when attempting to update a copy of Chrome which was installed from the MSI installer into C:\Program Files\Google\Chrome.
The only solution I have found is to uninstall and reinstall each time a new version of Chrome is released.
The Google Update Service is running, and it doesn't matter whether I'm logged into an administrative or normal user account.
Re: Install Error 7: Install/update failed mikebell 2/5/11 3:58 PM
The error described is actually a little misleading. In my case, I was getting this error repeatedly, so I tried the standalone Chrome installer. This returned a slightly different error code (102) which indicated that there was a problem with the installer running a system file called expand.exe

System32\expand.exe looked fine on my PC. However, the Chrome installer runs as a 32-bit application on a 64-bit PC (I have Windows 7 64-bit) and under these circumstances it runs expand.exe from folder Windows\SysWOW64. On my PC, this file was showing up as having a file size of 0 bytes. A-ha! A corrupted system file.

Fortunately, in Windows 7 there is an easy way to fix corrupted system files:

Click Start
Type cmd
When cmd.exe shows up in the search results, right-click it and run it as administrator
In the command window that appears, type the following:
sfc /SCANNOW

This will fix any corrupted system files on your PC.

Ta-da! All is now well and the Chrome update process is happy once again.
Re: Install Error 7: Install/update failed seamles 2/10/11 12:18 AM
I have tried the standalone installer, the chrome beta setup, the chrome setup and I still get the installation error. I previously had a dev version on mine but it wouldn't update and kept crashing so I was going to try to update my chrome using the standalone from filehippo.com. But after I tried nothing seems to be installing. I have deleted the application folder and I have no chrome processes running. Any helps would be great.
Re: Install Error 7: Install/update failed ImNotLoki 2/12/11 5:51 PM
Ok, I think I've solved this (at least for Windows 7) -- it's not a Chrome problem, it's a Windows problem (surprise, surprise).  

1) Start Menu, search for cmd
2) Right click cmd (command prompt) and run as Administrator
3) Type "netsh winsock reset" (no quotes)
4) Close the command prompt and restart your computer
5) Celebrate?  Everything was fine for me at this point.
Re: Install Error 7: Install/update failed sunic 2/12/11 9:32 PM
Проблема сохраниться до тех пор пока на жестком диске  на системном разделе будет не хватать места для распаковки инсталяционного файла. При этом если удалить папку Application повторный запуск браузера не возможен так как по сути удалаяется папка с программой (файлами) которые испльзует  Chrome.exe. А само обновление возможно после запуска файла chrome_installer.exe из папки Update
Re: Install Error 7: Install/update failed Jackstraw.Lee 3/7/11 5:14 AM
Would you like to try the following command in dos window (by Start -> Run -> cmd)?

proxycfg -u

I got the same error several days ago, and get rid of this error by the command.

There are 2 machines with
same OS(Windows XP SP3) and same proxy settings(behind a proxy).
Chrome on the laptop can update itself by the about menu, on another desktop computer, chrome
displayed the error: update server not available, error:7

In the event viewer on the desktop compute, it shows the following error:

----------------------------------

The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error.
Error: 0x80072ee2. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, named proxy=XXX.XXX.XXX.XXX:XX, bypass=172.28.*;<local>.
trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, named proxy=XXX.XXX.XXX.XXX:XX, bypass=172.28.*;<local>.
trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
----------------------------------------

It seems the googleupdate cannot access update server through IE, and WinHTTP cannot get the proper proxy settings.
This phenomenon is very like the WSUS error with same error code: 0x80072ee2.

So if your proxy is being setting properly in your IE, you can use the "proxycfg -u" command to import the proxy settings
from IE to WinHTTP, then the WinHTTP can access the address https://tools.google.com/service/update2
using the proxy.


But I did not know why the chrome on the laptop can access the update server without "proxycfg -u".
If you run this command, the below registry entry will be added.
 HKEY_LOCAL_MACHINE\
   SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\
but in the laptop, there is no "Connections" entry under the "Internet Setting" entry
Re: Install Error 7: Install/update failed Fix IT commn 3/26/11 3:20 PM
NO ONE FIXED THIS YET  COMMON none of the answers were helpful
Re: Install Error 7: Install/update failed wimdelange 3/27/11 12:46 PM
Fix IT, you are right. For me the problem is the fact that we must authenticate against the proxy and the googleupdate does not do that. And it looks like that google does not read this forum or not this thread?
Re: Install Error 7: Install/update failed RockSteady50 4/9/11 12:39 AM
This is a terrible!
Re: Install Error 7: Install/update failed NuchDog 5/5/11 11:12 AM
How is this still broken??

Google!! The updater does not work behind a proxy that requires authentication!!  

The installer works and prompts for user name and password. The chrome browser prompts for user name and password. Why can't the updater?  Why does it have to be a separate process in the first place?
Re: Install Error 7: Install/update failed Igor' 5/10/11 3:49 PM
работаю через прокси-сервер. постоянно выдаётся ОШИБКА 7 при попытке обновить браузер. рекомендации в статье не помогают.
Re: Install Error 7: Install/update failed mickw26 5/12/11 9:09 PM
I am repeatedly getting Google Update installation failed with error 0x80040154. I running windows XP SP3. I uninstalled Chrome and am now trying to get it back on my computer. I have ended all processes with google or chrome in the name. Howver when I run the %USERPROFILE%\Local Settings\Application Data\Google\Chrome  i keep getting an error that says windows cannot find C:\Documents??? I found a google folder in appdata which i have also deleted multiple times. Firewall and antivirus are both disabled when im downloading. Both are McAfee Help would be appreciated. Thanks
Re: Install Error 7: Install/update failed skiddyfisk 5/15/11 10:48 PM
I am experiencing this issue on Win7 64. It was working before and nothing has changed. Attempting a fresh install also does not work. Please fix this bug already, I'm stuck on 9.0.597.10 dev.
Re: Install Error 7: Install/update failed Fiji Wiji 5/25/11 4:51 PM
Problem solved.

http://www.google.com/chrome/eula.html?hl=en&installdataindex=make&system=true
Re: Install Error 7: Install/update failed skiddyfisk 6/1/11 8:48 AM
Do you think a link to the installer, that people have been unable to get to work, is somehow helpful?
Re: Install Error 7: Install/update failed littleeagle7 6/17/11 8:47 AM
My problem "Error 7" popped up in Windows 7 (Home Ed Prem). I disabled everythg to download a sync program from HTC. Called their tech support who advised me "this is not their problem". Any suggestions? Thanks, Theresa
Re: Install Error 7: Install/update failed LukaForum 6/20/11 7:33 AM
If I use my Cisco Ironport S160 Proxy set up I get always Error 7.
If I don't use the proxy, but go out directly via Firewall it works fine and does the search for new version upgrading if there is one newest.
I suspect the update process tries to go out without using the proxy access policy by active directory via ldap.
Bye.
Re: Install Error 7: Install/update failed itguy51 7/1/11 9:08 AM
I diagnosed my error to be a corrupt GoogleUpdate.exe and GoogleUpdater.exe, so the installers seem to not verify the integrity of those files, and fail due to that. Trying to install any Google software requires these, and all updates, etc. fail due to that. Is there a way to reinstall these files? and, another question, why does Chrome use the googleupdate? why can't it do what Firefox does and have a 2-way update method. It uses an updater to update the browser, then when the browser launches, it updates the updater software. I am not behind any proxies or anything, it just appears that these programs are corrupt and Windows gets mad, and disallows installation because of the corrupt nature.
Re: Install Error 7: Install/update failed IGM95 8/20/11 5:30 PM
need help!! error 7 appears and i cant uptdate :(
Re: Install Error 7: Install/update failed IGM95 8/20/11 5:31 PM
and i alrealdy have reinstalled it
Re: Install Error 7: Install/update failed prm67 9/14/11 2:06 AM
I could not update my google chrome too and none of the solution was helpful finally i search "Google Chrome 15.0.874.5 Beta"  in google  and download it then uninstall previous version and install the downloaded file successfully this version is updated and erorr 7 was no more appeared (ATTENTION:in first step uninstall old version of google chrome after that install version "15.0.874.5 Beta").
Re: Install Error 7: Install/update failed lisawheely 9/23/11 1:55 PM
Mine crashes everytime i get to the connect to internet bit have tried all answers still nothing. does google people even monitor these pages cause they are just sitting on their &"$^& doing naff all it looks like to me,do not really care about their costomers???? COME ON SORT IT ALREADY.. not like its an isolated case..
Re: Install Error 7: Install/update failed eknirb 9/29/11 7:44 AM
error 7, cannot update Canary.  does not happen with Chrome Beta.
Re: Install Error 7: Install/update failed Esligam 9/30/11 8:39 AM
Used chrome since it was introduced. Now 30-09-2011 1700 suddenly it stopped working. Tried to install again, but failed. When installing, Microsoft Forefront security pops up, stating that this software steals passwords mentioninig win32/Zbot. Either chrome is infected or Microsoft Forefront Security doesn't understand. I hope the second, because I can by pass the message.

What to do?
Re: Install Error 7: Install/update failed Esligam 9/30/11 8:45 AM
Obvious it's a known problem since this afternoon see
http://www.google.com/support/forum/p/Chrome/thread?tid=42d6ba02d7eed070&hl=en
Re: Install Error 7: Install/update failed Craig0409 9/30/11 9:32 AM
I am experiencing this problem because Microsoft Security Essentials is flagging Chrome as a PWS:Win32/Zbot variant
Re: Install Error 7: Install/update failed RrachelL 9/30/11 10:18 AM
I'm having this error even after I have followed all the steps in the help area.
Re: Install Error 7: Install/update failed lcraddick 9/30/11 10:45 AM
Disabling the antivirus software (MS forefront) on my Windows Server 2008 R2 machine enabled me to reinstall.  What I'm puzzled about is why it became unavailable in the first place.  I had been running it just fine for almost 6 months.
Re: Install Error 7: Install/update failed kollethu 9/30/11 12:25 PM
I faced this error while trying to update Chrome and then when i was trying to uninstall and install i faced this error again.

The issue was because my antivirus software was identifying chrome as a malware..found that this could happen with certain virus definitions of Mcafee and MS fore front.
Issue can be resolved by updating virus definitions.
Re: Install Error 7: Install/update failed kollethu 9/30/11 12:28 PM
Wanted to add that if you have set your antivirus to remove or quarantine affected files chrome might be deleted or quarantined and you wont be able to use chrome.
Re: Install Error 7: Install/update failed anand99 9/30/11 10:35 PM
the command given is for vista and xp.  what about windows 7
Re: Install Error 7: Install/update failed miersuzzemes 10/4/11 1:33 PM
I get the error and I havent got any folders named "Application". There is only "Temp"  folder.
Re: Install Error 7: Install/update failed SanderG 10/5/11 12:07 AM
I found the solution for those who are behind a proxy that needs authentication.

You need to allow unauthenticated access to tools.google.com on ports 80 and 443.
This is what is needed to get the updates through.

Also you may need to check if you are blocking crl.verisign.com:80 - this is often needed to verify a digital signature on a file.

In case this solves your problem, please mark this post as helpful! Thanks.
Re: Install Error 7: Install/update failed Sie_Deen 10/5/11 6:15 PM
Hi folks,

As you may already know, there was a past issue on 9/30 where Microsoft Security Essentials (MSE) tool began falsely identifying Google Chrome as a piece of malware ("PWS:Win32/Zbot") and removing it from people's computers. If Chrome is working correctly for you, then there’s no need to take any action.
If you are still seeing MSE warnings, please refer to Ref[1] below for more information and steps you can take to fix it.

Just a quick note to add that "Error 7" is most likely due to a problem with the Application folder on your computer during the installation process, as described in the help article in Ref[2] below.

@miersuzzemes, what operating system are you using? For Windows, some of the folders may be hidden, so be sure to change your Folder Options settings to display all files (show hidden files, folders and drives)
Re: Install Error 7: Install/update failed abyssoft 10/25/11 8:17 AM
Trying to update after a migration to Active Directory.

Windows XPSP3
Chrome Dev Channel
same issue for the Canary

update applied the day before migration without any problems.
Re: Install Error 7: Install/update failed Wayne47_m 12/14/11 6:55 PM
I've got this problem as well. The fundamental problem here is that Google really, really needs to supply a Chrome installer that just INSTALLS CHROME. No GoogleUpdate, Just give me the whole thing as a single exe that installs the software without installing ANYTHING else and without accessing the Internet. Simple solution to every proxy issue mentioned in this thread.

I tried the "standalone installer". It also fails (and, for some insane reason, tries to access the net).   I tried to delete my Application folder - it STILL fails (and, again, accesses the Internet during install).

This is just plain bad design. At this point, I see no way to ever be able to update my Chrome.

64bit Win7 pro.
Re: Install Error 7: Install/update failed w.wootton 1/10/12 9:02 AM
I have the same problem as the previous poster, Wayne47_m and the same config. I've followed these instructions and no joy:

"Error 7 means the update was downloaded successfully, but it failed to install properly.

Try restarting your computer. Then check your Windows Task Manager and see if GoogleUpdate.exe or GoogleUpdateOnDemand.exe appears in the list of processes. If it does, try updating again through the browser again. If you're still encountering problems, try reinstalling Google Chrome from http://www.google.com/chrome"

I reinstalled but still see "Update server not available [error:7]" in the About Chrome section.

Would be grateful for some advice/suggestions/action from someone at Chrome or Google, if they're around. Previous suggestions obviously don't work.

Many thanks
Re: Install Error 7: Install/update failed BrA1nE 1/11/12 6:16 AM
@rsim8123 - Thanks a million :) Following your advise "I have managed to resolve this issue. If you are sitting behind a proxy then go to internet explorer internet options and untick automatically detect settings under LAN settings from the connections tab." It works great now on all my machines (over 1500) behind our corporate proxy.

After unticking I had to close down and reopen chrome and bingo it updated.
Re: Install Error 7: Install/update failed Rodney TLI 1/13/12 2:17 AM
I get this error and cannot try the solution given by Google because I cannot delete the Application folder.  I love Chrome and have it perfectly customized for my use.  I'd hate to have to abandon it because I can't get the damn software to install.
Re: Install Error 7: Install/update failed FromRus 1/21/12 3:24 AM
One day ago my Google Chrome was stop running and all links became unavailable.
I tried to install Google Chrome and I always get the error 7. Advice in this thread did not helped me.
Re: Install Error 7: Install/update failed nyasaguy 2/4/12 12:34 PM
Dear oh dear! Initially couldn't uninstall Chrome to try to resolve freezing and slow loading etc. Wouldn't let me, due to something still running. Couldn't find it. So used Revo uninstaller, with additional level of uninstallation search, but not the max level. Tried to install. Got the Error 3,4,5. [i.e. delete application in the local folder, plus the reccomennded Registry keys] Did all that. Try to install, Got Error 7, [cleaned up my processes, downloaded and ran Process Explorer as recc and killed or suspended any chrome stuff - feeling quite reckless by now!] Try to install Chrome. Back to Errors 3,4,5. Did all that again., plus the Error 7 stuff. Restarted. No install, I think back to error 7 again. Can't find the will to go round it all again.
By the way. ~When you get the Install Error 3,4,5 or 7, you get sent back to the page where all us poor mortals say our problems. It is actually quite hard to get the page with the reccommended steps. I think I stumbled on it in one of the posts.
Anyway, giving up now. Not expecting any further help from the Google Help page. Off to download my old friend Opera to avoid the IE9 experience which Chrome had offered.
Very frustrated1
Re: Install Error 7: Install/update failed baileydrai 2/26/12 8:08 AM
When I want to update google chrome it says that my version of windows is not supported even though I have Windows xp SP3.
Re: Install Error 7: Install/update failed bill.blondin 3/26/12 6:05 AM
Google update service is not running on my machine, even after reinstall and reboot
nikitch85 4/4/12 9:01 AM <This message has been deleted.>
Re: Install Error 7: Install/update failed Maximus_Prime 4/4/12 9:35 AM
Same problem, but i havn't any firewall or antivirus software
Re: Install Error 7: Install/update failed g-j-s 4/5/12 2:55 AM
I have the same problem.  Running Windows 7 home premium.  Get getting the "Update server not available (error 7)".  Rebooted twice, GoogleUpdate.exe still not running.  
Maximus_Prime 4/5/12 2:59 AM <This message has been deleted.>
Re: Install Error 7: Install/update failed Maximus_Prime 4/5/12 2:59 AM
Try to install via Offline Installer
http://support.google.com/installer/bin/answer.py?hl=en&answer=126299
nikitch85 4/5/12 3:03 AM <This message has been deleted.>
Re: Install Error 7: Install/update failed baileydrai 4/8/12 6:16 PM
When I check for updates it says my version of windows is not supported  even though I have windows xp professional sp3. I have tried re installing google chrome several times and it keeps giving me the message "Google Chrome requires Windows Xp or later. Some features may not work."  
Re: Install Error 7: Install/update failed g-j-s 4/9/12 2:48 AM
I reinstalled Chrome and it seems to have resolved the problem.
Re: Install Error 7: Install/update failed shelly george 4/11/12 3:01 AM
plece install googilcrome
Re: Install Error 7: Install/update failed mjboomer 4/16/12 8:53 AM
Have tried to install latest Chrome from a thumb drive. Get error 7. tried deleting application files for Chrome, won't let me do it. Can't download directly to my PC as each download fails. Did multiple scans, no viruses detected. Running XP SP3. Thanks for any help
Re: Install Error 7: Install/update failed Maximus_Prime 4/16/12 9:27 AM
Re: Install Error 7: Install/update failed kateriscribe 5/18/12 1:05 PM
Hi :) Yesterday morning, my chrome would not open. I uninstalled, reinstalled, unistalled again - deleted every google anything on my computer - tried to reinstall - again and again lol. I even tried to install the stand alone version.

 I've run malware removers, virus cleaners, etc. etc. I have finally gotten chrome to install without giving me the Error 7 message, but it still won't load, won't open at all. When I open the file location, everything I need seems to be there, but it does nothing.

Can anyone tell me what I can do? I'm completly unable to function without my chrome. :(

I'm using windows vista

Monkey Pi 5/22/12 10:38 AM <This message has been deleted.>
Re: Install Error 7: Install/update failed Nikhi 5/25/12 7:52 PM
Same prob. Whats google doing ?
Re: Install Error 7: Install/update failed AMA2012 5/28/12 11:06 AM
I have the same problem.

windows vista, new hard desk, tried everything still i get this error 7.

please help
Re: Install Error 7: Install/update failed AMA2012 5/28/12 11:06 AM
Re: Install Error 7: Install/update failed AMA2012 5/28/12 11:07 AM
Re: Install Error 7: Install/update failed hemang t 5/30/12 12:51 PM
its been a week i am experiencing the same error installing chrome. What should i do ????
Re: Install Error 7: Install/update failed harshmittal17 6/2/12 1:50 AM
Please help me i am having problem in installing chrome. i am using
Windows XP Professional SP3 v5512
Re: Install Error 7: Install/update failed juman 6/5/12 7:15 AM
what is the point in google redirecting us here, when there seems to be neither a solution, nor any response from google
deleting the ''application'' folder didn't resolve it, neither did using the ''standalone'' downloader help .... NOW WHAT ???
juman 6/5/12 7:17 AM <This message has been deleted.>
Re: Install Error 7: Install/update failed Adi008 6/10/12 5:29 AM
this error is getting me every time. I was installed it when it was already installed in my computer
Re: Install Error 7: Install/update failed Sie_Deen 6/11/12 3:42 PM
Hey folks, 
Can you let me know if you are seeing the Error 7 during a new installation for Chrome, or if you are seeing "Update server not available (error:7)."
Re: Install Error 7: Install/update failed Dev8 6/15/12 8:51 PM
i have tried this help steps many times...but i can't install Google Chrome succcessfully....Everytime ths Error is displayed....send me some solution for this error. or how i can install Google Chrome by any other method....??/
Re: Install Error 7: Install/update failed sahil89 6/16/12 10:27 PM
Is there any solution to the chrome installer problem.
The problem I am facing comes when I try to install chrome.
Its like "Installation failed due to unspecified error. If Google Chrome is currently running, please close it and try again".
I have tried deleting the application folder but no success.
Can anyone suggest me a solution.
Re: Install Error 7: Install/update failed mj_kuo 6/28/12 10:27 AM
I have version 12 and it fails to update
Re: Install Error 7: Install/update failed mtrevithick 7/4/12 2:09 PM
Happening to me too. When I try and launch the ChromeSetup.exe download, the process starts, and then immediately stops for some reason. I think this might be what is causing the problem, but I don't know how to fix it.
Re: Install Error 7: Install/update failed Deva Don 7/8/12 9:19 PM
Installation failed due to unspecified error. If Google Crome is currently running , please close it and try again.
always show this error in my system .
in my system google chrome cannot be installed.
What i do now ???
plz help mi
Deva Don 7/8/12 9:20 PM <This message has been deleted.>
Re: Install Error 7: Install/update failed Monkey Pi 7/9/12 6:54 AM
Fixed mine.
I have McAfee and tried disabling it, but no go.
I had to completely uninstall McAfee, and after that, I was able to
install. After re-installing McAfee, I am still able to update, but it
sure wasn't going to let me get version 19 with McAfee installed.
khest 7/15/12 8:13 PM <This message has been deleted.>
Re: Install Error 7: Install/update failed khest 7/15/12 8:14 PM
I've tried everything & it still wont work. what do i do? I just want google chrome.
Re: Install Error 7: Install/update failed avukas 7/17/12 5:47 AM
all I really want to do is get on google chrome for facebook I cannot even sign on MOST of the time get this error 7 have uninstalled and deleted and re-installed several times only to get this SAME error.....sick of trying!! Seams to be worse each time! Just deleted it today and installed once again NOT WORKING!!
Re: Install Error 7: Install/update failed avukas 7/17/12 5:47 AM
Re: Install Error 7: Install/update failed JsPayne 7/27/12 8:13 AM
Ive been having this problem for months i cannot get chrome back ERROR 7 but there are no processes to stop and is no application folder to delete please help!
Re: Install Error 7: Install/update failed Abhi_1 8/11/12 12:55 AM
Sir Me facing the same Error 7 repeatedly.
Do the solution please.
Re: Install Error 7: Install/update failed Ponyboy57 8/16/12 8:03 AM
I just recently experience this error on a work Laptop. It's behind a Firewall and Anti4us is running. Disabling Anti4Us temporarily has no resolution.

Installing with the Standalone installer has no success either, it just quits after a while without any error message.

Re: Install Error 7: Install/update failed kdiver58 8/27/12 9:24 PM
My profile on my XP machine got corrupted. I was able to recover everything but cannot re-install Google Chrome. I keep getting error 7, I have deleted the folders in the help file that Google supplies with no luck. I've gone in and carved as much as I can out of the registry that is chrome related, I've done a search on the hard drive and deleted as much chrome as I can. I used a registry editor to remove google chrome from any of the boot sequence.
 And after all of this Google still fails during installation . It downloads the file and then pops up error 7 after a bit of crunching  ...
Re: Install Error 7: Install/update failed Charuj 8/28/12 5:15 AM
Hi, I tried to install Google Chrome and I keep getting the message Error 7. I've tried to delete the Application Data folder but it's not deleting as I've other program's folders in it too. I've tried to delete the folder using the Run command and it's still not deleting. Can you please tell me how to fix this as I really liked using Google Chrome in the past and want to use it again. Thanks.
Re: Install Error 7: Install/update failed kdiver58 8/28/12 6:02 AM
Google .. knock knock ..
I disabled my AVG anti-virus while not connected to the internet . I had previously downloaded Google Chrome stand alone installer. I totally cleaned my registry with a registry cleaner .. rebooted ... tried to install google Chrome and .. Still getting error 7 .. Do you have an uninstaller ??
Re: Install Error 7: Install/update failed Griffin3 9/5/12 12:43 PM
Yes, this worked.  I have (had) Norton, and I uninstalled Norton and then I was able to install Google Chrome.
Now I'm going back to re-install Norton.
Thank you, Thank you, Thank you!!!!!!!!
Re: Install Error 7: Install/update failed [email address] 9/17/12 4:21 PM
queria baixar google croome por cua da net lenta
Re: Install Error 7: Install/update failed pis pe google 9/30/12 12:38 PM
I have the same error to, i search the internet for answer and i tried everything i can find but it dosent work... i like this browser very much but the development team can SUCK MY DICK :D
Re: Install Error 7: Install/update failed 许一 10/4/12 4:41 AM
亲:从何赞扬!
Re: Install Error 7: Install/update failed Damian12345 10/18/12 5:42 AM
I am getting an error when updaring Google Chrome canary "Update server not available (error: 7)". I am befind a corperate firewall. Google Chrome can update well.

How can I troubleshoot this issue?

Re: Install Error 7: Install/update failed тёма 11/18/12 1:33 AM
не обновляются настройки ошибка7
Re: Install Error 7: Install/update failed Fra 11/26/12 7:42 AM
we're seeing this issue when trying to deploy chrome enterprise install in our organization.

it installs fine from the MSI from the local file server.

With the ADM GPO-template Chrome Updates are allowed - this has worked smoothly over the past 6 months.

However, whenever i try to update chrome now, i get Error 7 / Errorcode 0x80040813

I tried to delete the entire UserData folder, application itself is installed to \Program Files\something\something which is the way we want to have it.

What can I do? Please help.

Re: Install Error 7: Install/update failed Jack Burson 12/14/12 8:51 AM
google chrome stopped working in windows 8, I deleted the application, now unable to download. . . " ERROR 7" /////
Re: Install Error 7: Install/update failed Nadine Brawner 12/23/12 10:29 AM
I cannot delete the application folder it didnt work
Re: Install Error 7: Install/update failed Alex Le 92 12/25/12 12:41 AM
When I download and setup, GC still show icon but it doesn't open the window. Why????? help me
Re: Install Error 7: Install/update failed hakem arep 12/25/12 6:35 PM
I am experiencing the same problem too
Re: Install Error 7: Install/update failed Linda Cornell 12/28/12 6:33 PM
I do not have AVG or Norton. Already disabled AVAST.  Followed Chromes recommendation.  Does not make a difference. Still error 7.  What to do now?

Re: Install Error 7: Install/update failed mtrevithick 12/28/12 6:40 PM
May be a permissions error. Try running Chrome in administrator mode and see if that works.
Re: Install Error 7: Install/update failed Chelsea Sanchez 12/31/12 10:46 PM
Hello, I'm am experiencing this problem but, I have Windows 7.Suggestions anyone?
Re: Install Error 7: Install/update failed Heather M10 1/8/13 11:27 PM
Error 707 - what does it mean EXACTLY & PRECISELY how ? Not getting answers re Ggl Chrome updates. Would appreciate your help. Thanks, hm
Re: Install Error 7: Install/update failed Aartssport Hillegom 1/12/13 7:20 AM
Ik blijf het probleem houden aaaarghh, niks werkt wat nu!!
Re: Install Error 7: Install/update failed cat in the hat 1/12/13 9:04 AM
Chrome automatically updated.  Stopped working.  Uninstalled Chrome, restarted system (Windows 7), defragged, cleanup, ccleaner etc etc.  Read article - error 7 - Services list shows gupdate and gupdatem but neither will start or restart.

Don't know what to do from here.  Firefox, I suppose (which is working just fine!).

This message has been hidden because it was flagged for abuse.
Re: Install Error 7: Install/update failed Mohamad Mohamadi 1/13/13 8:12 PM
Re: Install Error 7: Install/update failed Christian Schrott 1/15/13 3:08 PM
immer wieder das gleiche gekommer Fehler 7
Re: Install Error 7: Install/update failed Christian Schrott 1/15/13 3:22 PM
Immer wenn ich Google Chrome downloaden will bekomme ich die Fehlermeldung 7 - konnte nicht ausgeführt werden. Unsd schaffe ich es einmal, kann ich den GGoogle Chrome nicht anmelden, weil er mir keine  Tabs aufmacht. Ist wirklich schön langsam ein Horror!
Re: Install Error 7: Install/update failed Douglas Lopes 1/16/13 7:23 AM
will not update
Re: Install Error 7: Install/update failed Andras Bato 1/18/13 10:06 AM
I have installed a ham radio software and during its download another browser "add on" installed itself.
It is http://home.sweetim.com/?crg=3.1010000.10009&barid={9D01B4AE-1466-4E91-B3CD-5923671FFC6A}
It simply does not let Chrome browser to start -I guess because it is not able to add itself to it.
It is in Firefox as well.
I have tried to delete and stop but its .msi file simply can't be deleted.
Please stop this gang, they try phising or somtething.
Impossible to get rid of this intruder!
Please help!

Regards:
Andras

Re: Install Error 7: Install/update failed Görkem Demir 1/18/13 1:43 PM
Söylediklerinizi yaptım ve chrome'u kaybettim. Tekrar yüklememe rağmen hata veriyor ve açılmıyor. Yer imlerimi ve bütün bilgilerimi kaybettim geri alamıyorum.
Re: Install Error 7: Install/update failed RockyR 1/19/13 12:15 PM
Why should I have to un-install Chrome and re-install it! There has to be an easier fix than this!!! Could this "error 7" also be hindering some other downloads as well for me?
Re: Install Error 7: Install/update failed Tammy Privette 1/21/13 2:25 PM
I had to uninstall google chrome and then reinstall it. I have Win 7 64bit. It completes the instal, but will not open for me. I have tried to do what it says about error 7, but that has not resolved the issue. Now what?
Re: Install Error 7: Install/update failed Devesh Ganeriwala 1/22/13 8:44 AM
UNABLE TO WORK IN GOOGLE CHROME
PLEASE HELP ME
I AM INSTALLING IT AGAIN AND AGAIN
BUT STILL THE WINDOW IS NOT COMING .... THE BROWSER IS OPENING BUT AFTER THE WEB ADDRESS NOTHING IS COMING IN THE MAIN-SITE AREA
HERE'S A PIC
PLEASE HAVE A LOOK
Re: Install Error 7: Install/update failed Aartssport Hillegom 1/22/13 1:23 PM
And stil there is no solution!!!!!
Please HELP!!!!

I tried everything

I want my chrome back !!!!!

Re: Install Error 7: Install/update failed kennywong 1/23/13 11:18 AM
Re: Install Error 7: Install/update failed kennywong 1/23/13 11:19 AM
Re: Install Error 7: Install/update failed kennywong 1/23/13 11:19 AM
Re: Install Error 7: Install/update failed kennywong 1/23/13 11:20 AM
Re: Install Error 7: Install/update failed 大野裕之 1/25/13 6:58 PM
Google Chrome インストーラー ダイアログで、次のエラーが発生しました:0x8004071b が表示された。
Re: Install Error 7: Install/update failed Jolena 1/27/13 11:32 AM
I tried following those steps at least 5 times but it still doesn't work.
Re: Install Error 7: Install/update failed Windmill Terrace Property 1/28/13 8:26 AM
It is telling me that my email password is incorrect.
Re: Install Error 7: Install/update failed DENNIS HOWARD 1/30/13 7:10 PM
SHOCKWAVE KEEPS CRASHING IN MY SIM
Re: Install Error 7: Install/update failed Галина Масюкова 1/31/13 12:51 PM
Не получается обновить браузер google chrome.Скачиваю,но в загрузках его нет! При попытке обновления тоже ничего не происходит, выходит ошибка 7 и 103. Помогите пожалуйста! Скачиваю с сайта интернет-магазин Google/ Переживаю, что возможно, ранее скачала браузер с неофициального сайта. Переустановить не могу. Благодарю Вас за поддержку! С уважением Галина
Re: Install Error 7: Install/update failed lock001 2/1/13 8:36 AM
Every few days I have to uninstall Google Chrome on my Dell XPS 64-bit running Windows 8 and run your program to deleted the registry files. Reinstalling Chrome works for a while and then won't reopen.

Chrome works fine on my Dell Inspiron 1525 32-bit running Windows 8.

Seems to be a problem with the 64-bit version.

????

Re: Install Error 7: Install/update failed raja gupta 2/2/13 9:16 AM
86232321
Re: Install Error 7: Install/update failed cindylnelson53 2/3/13 11:23 AM
I went to cnet.com and loaded their google chrome application and I've had success. I guess you guys better check the version people can download from google/chrome.
Re: Install Error 7: Install/update failed Tate Nevitt 2/4/13 6:22 AM
It seems like the problem with me is that when it installs, it catches its self when it creates the "Google" folder saying that its already installed. I've deleted every thing Google including my picassa. I have windows 7 and chrome doesn't install in the places the "Trouble shooting" includes. This is really irritating and seems like it might be an error in the scripting maybe.  
Re: Install Error 7: Install/update failed neslihan korucu 2/8/13 6:26 PM
neden google chrome kisa surede bloke oluyor yeniden yukluyorum yuklenmiyor bu tarayici hep boylemi olacak aydinlatirsaniz sevinirim
Re: Install Error 7: Install/update failed rischa junistiani 2/9/13 8:53 PM
registry google chrome update error in my computer versi win xp
Re: Install Error 7: Install/update failed Rick Vlahos 2/17/13 6:07 AM
I have two XP computers. One will not allow it to load. There is no Google or Chrome folder in Application Data, I disabled the McAfee firewall and virus protection.  Still nothing.  What's next?
Re: Install Error 7: Install/update failed ACES1964 2/21/13 9:58 AM
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Re: Install Error 7: Install/update failed Noelle Acheson 2/25/13 12:48 PM
Can't delete Application folder because using Windows 8 - how do I FIND the Application Folder without a Start Menu?????
Re: Install Error 7: Install/update failed Jan Lhoëst 2/28/13 6:37 AM
Hi, I can't find the 'Application folder' to which error 7 is pointing. I uninstalled Google Chrome (using configuration screen + manually removing folder 'Chrome'...
Re: Install Error 7: Install/update failed Maria Szpak 3/2/13 9:36 AM
Re: Install Error 7: Install/update failed Tom Rondina 3/2/13 10:42 AM
I have IE7 and the "fix" suggested when clicking on the Error 75 link doesn't apply to me.  Please offer suggestions.
Thanks
Re: Install Error 7: Install/update failed Tate Nevitt 3/4/13 5:25 AM
ok, i had the same problem. Find someone with the chrome files and copy it onto a flash drive and paste it into your folders.
Re: Install Error 7: Install/update failed Jan Lhoëst 3/4/13 7:41 AM
Hello Tate,

do you mean installation not via Google Chrome website and downloadfile but by installation file on external hard drive? Or just copy and paste complete program folder? What folders are exactly needed?

Kind regards,

Jan

Re: Install Error 7: Install/update failed Tate Nevitt 3/4/13 7:49 AM
Pretty much, i don't know why but it seemed that when it went to install, it was saying that it was already installed, so i just copied my friends chrome files and  put them on a flash drive them copied it back over to my computer, worked fine and beats using internet explore or Firefox.
Re: Install Error 7: Install/update failed Tate Nevitt 3/4/13 7:53 AM
Yes, you don't copy the installation exe. you copy the complete program files, on my school computer the path looks like this "C:\Program Files\Google\Chrome"
On most computers it might look like "C:\86x\Google\Chrome". It wont copy their personal data, all their data would be in the app folders or in the user data. if you need more questions send an email here: onpa...@gmail.com
Re: Install Error 7: Install/update failed Jan Lhoëst 3/4/13 9:27 AM
OK I tried this solution but still any page won't load. Screens just remain white :(

Thanks anyway...

Re: Install Error 7: Install/update failed Brandon Duffy 3/4/13 9:23 PM
I am getting this error right now. I cannot do anything about it. I tried all the steps provided and i even tried reinstalling it, which did not work. Is there a new way on how to fix it?
Re: Install Error 7: Install/update failed Brandon Duffy 3/4/13 9:26 PM
I tried all the steps and i still get the error message 0x8004071b. Can someone please help me?! I want the newer google chrome! I can't download anything from the google web store!
Re: Install Error 7: Install/update failed Jeni D 3/6/13 10:56 AM
I am logged on an administrator user on Windows 7 Professional I have deleted the "Application" folder and I still get this error. Please help me. I'll hate to use any other browser instead of Chrome. Thanks.
Re: Install Error 7: Install/update failed Oleg Milyaev 3/7/13 11:09 PM
It would kind of fucking convenient to point out beforehand that deleting the aforementioned folders results in destruction of your settings, bookmarks, open tabs etc., for chrissake.
Re: Install Error 7: Install/update failed melissab97 3/10/13 9:54 AM
I used Chrome for a while when it suddenly crashed. I deleted and tried to reinstall. I have not be able to since and that has been over 4 months ago. I tried the steps in the above article but it did not work. Still getting the "error 7".
Re: Install Error 7: Install/update failed Lindz Hellstrom 3/10/13 10:54 PM
im just about to give up a while back i purchased win8 and installed it myself(self taught trial and error)i somehow along the way either miss placed or lost my chrome and i think it was replaced with a"g"...any hope out there?   lindz
Re: Install Error 7: Install/update failed Eleana Tsamprou 3/22/13 5:06 PM
Error 7 but on windows 7, the article only mentions vista and xp.
Re: Install Error 7: Install/update failed Lindz Hellstrom 3/22/13 8:30 PM
...thanks for reply    :-)
Re: Install Error 7: Install/update failed Jeremy Drouet 3/26/13 10:21 AM
j'essaie de le mettre a jour mais il me met: "Échec de la mise à jour (erreur : 7)Une erreur s'est produite pendant la vérification des mises à jour : Google Chrome ou Google Chrome Frame ne peuvent pas être mis à jour en raison de paramètres de stratégie de groupe Google Update incohérents. Utilisez l'éditeur de stratégie de groupe pour définir la stratégie de mise à jour de substitution pour l'application Google Chrome Binaries, et essayez à nouveau. Pour plus de détails, voir http://goo.gl/uJ9gV.."
Re: Install Error 7: Install/update failed Tina Cappucci 3/26/13 10:29 AM
I'm having trouble installing Google Chrome.  A message comes us as follows:

"Your profile could not be opened correctly.  Some features may be unavailale.  Please check that the profile exists and you have permission to read and write its contents.

How do I do this?
Re: Install Error 7: Install/update failed maria rosa conceição ferreira de souza 3/31/13 1:37 PM
é que eu já procurei fazer tudo para jogar mini fazenda e não consigo entrar para jogar ela trava e não abre pois eu adoro jogar este jogo poderia me ajudar como fazer com que ele volta funcionar nova mente
Re: Install Error 7: Install/update failed Whitney Blevins 4/2/13 9:48 PM
i had to reboot my laptop due to a virus, so it went back to factory settings.  i am not able to update my google chrome,no matter what i try nothing is working...
Re: Install Error 7: Install/update failed cafaircloth 4/12/13 4:41 AM
I have just restored my computer. Chrome was already on the laptop running 64-bit windows 7. I am getting the error 7 code and have tried to re install with no luck. Please help.
Re: Install Error 7: Install/update failed carme casadesus font 4/19/13 12:20 PM
Re: Install Error 7: Install/update failed prabath pathiraja 4/21/13 2:10 AM
Re: Install Error 7: Install/update failed David Aames 5/2/13 3:01 PM
ALL firewall and real-time security settings must be disabled.  If you think they mast still be running after you turn them off, you should use task manager to find out for sure that they are disabled.  Otherwise, you will continue to get this message and the help suggestion Google provides will be a huge waste of time. I found this out for myself when I discovered one of my firewalls was still active.  I could have saved 3 hrs!!
Re: Install Error 7: Install/update failed Caetano fertrin 5/7/13 5:06 AM
Tentei todas as alternativas possíveis e continuo sem poder instalar o Google Chrome, apresentando sempre erro 7
Re: Install Error 7: Install/update failed Dan lopes barreto 5/18/13 8:28 PM
Re: Install Error 7: Install/update failed odair rittono 5/21/13 5:21 AM
esta ocorrendo o erro 7 mais não consigo mudar,ja segui todos os passos da ajuda
Re: Install Error 7: Install/update failed Shankari 5/23/13 8:37 AM
YES! Thank you so much, this is the only post that has been helpful for me! Thank you very, very much and I genuinely advise everyone with this problem to try the above method!
Re: Install Error 7: Install/update failed Devesh Ganeriwala 5/23/13 1:08 PM
PLEASE HELP SERIOUSLY!
'passiona...@gmail.com'
Re: Install Error 7: Install/update failed lacro 5/26/13 6:32 AM
Since February 2013, I have this issue every time I want to update the ABOUT option chrome://chrome/ sends me this message, "Version 24.0.1312.57 m
 Update failed (error: 7)An error occurred while checking for updates: El instalador detectó un error 103."

Update server not available (error: 7)
Error 7 means the update was downloaded successfully, but it failed to install properly.

I followed suggestions, uninstalling Chrome, and re-installing elsewhere, and the whole problem repeated itself.

Currrently using Version 24.0.1312.57 m, with Windows 7 Pro.


I reported the situation here, Google Product Forums › Google Chrome Forum › Chrome update, without an answer, let alone success.


PS:

By the way, already been here also,

https://support.google.com/chrome/answer/111996

Try restarting your computer. Then check your Windows Task Manager and see if GoogleUpdate.exe or GoogleUpdateOnDemand.exe appears in the list of processes. If it does, try updating again through the browser again. If you're still encountering problems, try reinstalling Google Chrome from http://www.google.com/chrome

If that still doesn't fix the problem, help us investigate by reporting the problem.

https://support.google.com/chrome/answer/117807?hl=en

https://www.google.com/intl/en_uk/chrome/browser/
Re: Install Error 7: Install/update failed Peter Bobroff 5/28/13 4:02 PM
Was getting Error 7. Read this forum and tried:
Used offline installer.
Run as Administrator
Disabled anti virus and firewall
No Error 7 but a Chrome browser screen pointing to:
https://accounts.google.com/ServiceLogin?service=chromiumsync&sarp=1&rm=hide&continue=https%3A%2F%2Fwww.google.com%2Fintl%2Fen-US%2Fchrome%2Fblank.html%3Fsource%3D0

which never gets a response from google.com

Re: Install Error 7: Install/update failed Betty St.James 6/4/13 5:37 PM
I play PogoClub.com but now it says I need to update my Adobe Flash Player, I just keep getting Error 7 & I don't understand what to do now. I still cannot play my games.It also keeps saying Google Chrome updates itself. What do I do now?
Betty
Re: Install Error 7: Install/update failed Camila Rebordões 6/12/13 8:23 AM
O que fazer quando da essa mensagem??

WHAT DO I DO WHEN I READ THIS MESSAGE??

Re: Install Error 7: Install/update failed Hunter Luhrs 6/23/13 12:19 AM
i get this error and when i try to install chrome it simply gives me an error msg that says the update service failed
Re: Install Error 7: Install/update failed gleison marcos ferreira 6/27/13 2:37 PM
Em sexta-feira, 10 de setembro de 2010 12h42min02s UTC-3, Blair (Googler)  escreveu:
> What steps will reproduce the problem?
> Try to install or update Google Chrome
>
>
> What is the expected result?
> Google Chrome installs or updates
>
>
> What happens instead?
> Error 7: Install/update failed
>
>
> If you have tried the steps in this help article: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=117807 and are repeatedly experiencing this error, please either 1) mark someone else's post as helpful if it describes your situation or 2) provide additional information below.

error 7
Re: Install Error 7: Install/update failed Lubobek Bek 6/29/13 6:31 AM
nefunguje sinvhronizace
Re: Install Error 7: Install/update failed David Racine 7/9/13 9:11 AM
Stopping google update services worked (gupdate and gupdatem), after the file downloaded fine by manually going to the chrome "About" page.
Re: Install Error 7: Install/update failed Nanette Plano 7/15/13 8:21 AM
Having this issue - won't open Google Chrome, won't let me uninstall it as it says I have the application open but followed the steps above and won't close /stop the tree process.  Doesn't let me do anything.  Please help!
Re: Install Error 7: Install/update failed sufyan yaming 7/15/13 5:42 PM
google
Re: Install Error 7: Install/update failed عیاران سرزمین افغان 7/18/13 7:22 AM
من هم با این مشکل مواجع هستم
Re: Install Error 7: Install/update failed عیاران سرزمین افغان 7/18/13 7:23 AM
بلی من موافق هستم
Re: Install Error 7: Install/update failed عیاران سرزمین افغان 7/18/13 7:24 AM
ok
Re: Install Error 7: Install/update failed عیاران سرزمین افغان 7/18/13 7:27 AM
با من هم همکاری کنید تا بتوانم از Google chrom بهتر استفاده کنم
Re: Install Error 7: Install/update failed عیاران سرزمین افغان 7/18/13 7:28 AM
من در افغانستان زندگی می کنم شرکت های تجارتی بنام گرین شاهین گروپ را اداره می کنم
Re: Install Error 7: Install/update failed Kristian Mayon 7/19/13 4:31 AM
I am repeatedly getting error7

Update failed (error: 7)An error occurred while checking for updates: Installation failed. Please try again. Error code = 0x00000000

Version 27.0.1453.116 m

Re: Install Error 7: Install/update failed jose andres castro 7/20/13 12:50 AM
No puedo reinstalar google chrome
Re: Install Error 7: Install/update failed absolutely me 7/21/13 4:20 PM
the problem is just that it won't update itself
and i don't have the newer version and better features
Re: Install Error 7: Install/update failed super8guy 7/28/13 2:05 PM
When I click on Start button, I do not have as a choice a RUN command.  How do I access RUN command.  I am using Vista 64 bit.
Thanks
Re: Install Error 7: Install/update failed Matti nescio 7/28/13 4:06 PM
On Monday, 29 July 2013 00:05:54 UTC+3, super8guy wrote:
When I click on Start button, I do not have as a choice a RUN command.  How do I access RUN command.  I am using Vista 64 bit.

  Win+R

 
Re: Install Error 7: Install/update failed HECTOR LIZARBE 7/31/13 5:59 PM
I have window 7
Re: Install Error 7: Install/update failed Nathaniel Amos 8/1/13 9:13 PM
If you are having trouble with this issue still go here https://support.google.com/chrome/answer/111996?hl=en&ref_topic=3227046.
2b2gbi 8/15/13 6:12 AM <This message has been deleted.>
Re: Install Error 7: Install/update failed Ricky Marple 8/20/13 1:01 PM
I have this problem too.
Re: Install Error 7: Install/update failed ivani montoche 8/20/13 2:48 PM
tentei tudo não sei o que acontece aparece esse error 7
Re: Install Error 7: Install/update failed Gérard MILLET 8/24/13 2:25 AM
Bonjour

Quand je fais "executer" le Dossier %USERPROFILE%\AppData\Local\Google\Chrome n'est pas trouvé ??

Cordlt

G.Millet
Re: Install Error 7: Install/update failed Nick Gavin 8/25/13 10:46 AM
I'm receiveing the error: Installation failed due to unspecified error. If Google Chrome is currently running, please close it and try again.
I'm on winXP
Re: Install Error 7: Install/update failed Nick Gavin 8/25/13 10:48 AM
Re: Install Error 7: Install/update failed PetRiLJoe 9/1/13 12:19 PM
Exxxxxxxactly!  (in reply to everything after "httpget)."  Old post to reply to but it needed some highlighting as I came across it!

And the first three lines, you helped me!  Now I understand how to fix this Chrome download issue.

Re: Install Error 7: Install/update failed EDUARDO CANALES 9/12/13 12:54 PM
i tried the steps described but the problem cotinues and i need to install chrome to use my bank services
Re: Install Error 7: Install/update failed Aretha Ntombi 9/24/13 11:29 AM
I have tried everything but my Google chrome is not working at all it doesn't display anything at all, it says untitled and its been two week and I cant use it anymore.
Re: Install Error 7: Install/update failed Walter Alves de Souza 9/29/13 3:31 PM
IE does not allow open google chrome. It is always as standard;
Re: Install Error 7: Install/update failed Jaume Carrera 10/1/13 10:20 AM
this appears when i try to update it
Re: Install Error 7: Install/update failed Luis Frank Wilches Paniccia 10/1/13 10:36 AM
la direccion para eliminar la carpeta aplicaciones no es la correcta mi windows es 7 home basic. desinstalo chrome por completo y lo vuelvo a instalar?
Re: Install Error 7: Install/update failed smoothspinner24 10/8/13 4:35 PM
Google Chrome would not run, error message when I double clicked link.  I uninstalled with hope of reinstalling to get it to work.  But now cannot even install, get message of "unspecified error".  I tried deleting the "Chrome" folder in AppData/Local/Google, but still cannot install the browser.
Re: Install Error 7: Install/update failed Krishnendu Banerjee 10/9/13 11:24 PM
Same here too.
Re: Install Error 7: Install/update failed Pablo Cabo 10/18/13 6:52 PM
DESPUES DE PROBAR TODO LO QUE EN LA PAGINA DE SOLUCION DE ERRORES, SIGO SINPODER INSTALAR GOOGLE CRHOME QUE ES EL QUE UTILIZO SIEMPRE. LES AGRADECERIDA PUDIERAN ORIENTARME PARA SUBSANAR ESTE ERROR, AGRADECIDO POR TU ATENCION, PABLO CABO   MAIL pablo...@sipdam.com
Re: Install Error 7: Install/update failed Peter Toomey 10/24/13 7:48 AM
1.
Please update the 117807 link to include Win 7 and Win 8?

2.
On https://support.google.com/chrome/answer/111996 on this topic:  "Then check your Windows Task Manager and see if GoogleUpdate.exe or GoogleUpdateOnDemand.exe appears in the list of processes. If it does, try updating again through the browser again."  OK.  But what if they DON'T APPEAR.  Please update to say what do I do then?

Re: Install Error 7: Install/update failed Jayde O 10/27/13 7:56 PM
i am also having issues installing chrome. i had to uninstall it earlier this evening because it was hanging when trying to delete browser history. Now, i keep getting the same error message (7). I have done the recommended steps, but nothing has worked.
Re: Install Error 7: Install/update failed Geovanny Leon 10/28/13 1:46 PM
Re: Install Error 7: Install/update failed Richard133 10/28/13 4:29 PM
Same problem is there a solution yet?
Re: Install Error 7: Install/update failed Verónica Bohórquez 10/29/13 11:48 PM
How ca i resolve chrome's error 7 in windows 8?
Re: Install Error 7: Install/update failed Remote Desktop 11/2/13 11:46 AM
Close all web browsers, all websites while you perform the following steps:

-Uninstall previously installed Google Chrome using following links
https://support.google.com/chrome/answer/95319?hl=en
or
https://support.google.com/chrome/answer/111899

- Check and apply Operating System updates to your PC. How to
http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5

Os XP users, ensure latest root certificate installed
http://www.microsoft.com/en-us/download/details.aspx?id=39802

-Uninstall all Java programms from control panel. Java doesnt remove old version when a new update is installed. Install the current version of Java:
http://www.java.com/en/download/chrome.jsp?locale=en

-Chrome has built-in Adobe Flash Player which updates adobe flash as latest version is released. However prior to installation of Google Chrome, make sure you have latest version of Adobe Flash Program installed on your PC or uninstall and re-install from using other web browser
http://get.adobe.com/flashplayer/
also Shockwave player at http://www.adobe.com/products/shockwaveplayer.html

-Disable temporarily all anti-virus, anti-spiware, hide/alter IP, VPN programms

-Install Google Chrome. How to
https://support.google.com/chrome/answer/95346?hl=en
Installer file at https://www.google.com/intl/en/chrome/browser/index.html?extra=devchannel#eula

IMPORTANT
Please note, even with correctly installed Google Chrome, if there is program installed that tempers with IP address (VPN networks, peerblock ans such etc) users may continue to experience errors when trying to access certain types of websites: government, academic, financial, secure shopping, medical, defense/intelligence institutions

 

Re: Install Error 7: Install/update failed belinda borja 11/5/13 6:59 PM
help my chrome is not working thank you
Re: Install Error 7: Install/update failed saroj saxena 11/8/13 5:10 AM
The Google Chrome Installer does'nt works anymore. I can download it but it also stopped when it beginns to install. I have tried the steps in the help article but it's already the same mistake :(
Re: Install Error 7: Install/update failed adamjones 11/11/13 1:32 AM
please restart the computer if you face problem while updating...or re installing
Re: Install Error 7: Install/update failed Jackie Rice 11/17/13 12:46 PM
Google mail won't accept my password.  Can you help?
Re: Install Error 7: Install/update failed shotgun961 11/17/13 1:28 PM
with window 7 can't use that info to remove administrator folder
Re: Install Error 7: Install/update failed Remote Desktop 11/17/13 3:48 PM
Hi Jackie,

have you tried to reset your password through password recovery option, via secondary email address or sms or secret answer

Few things can cause login issues:
1. Login ID or password is incorrect
2. Google recognizes that you are trying to to access your account from an unusual location based on IP addressed assigned for geographic location (happens while using VPN or IP alternating services)
3. Google recognizes that you attempt to access your account on an unusual device (very rare)
4. Someone has actually figured out your password

Re: Install Error 7: Install/update failed paulos fernandez 11/18/13 1:38 AM
HELP!!!!

i encountered problem/error, since yesterday, i download and buy "Sniper Ghost" and this "DOWNLOADING ERROR DUE TO NETWORK PROB" can anyone help me get rid of this prob, ?

Re: Install Error 7: Install/update failed Alexander Childs 11/29/13 7:01 AM
Apparently Windows 7 Ultimate decided to perform its own system restore to an earlier date, just a few days prior to the date I turned it on in the morning.  After this, everything failed, including Chrome.  I couldn't update firefox or chrome, I couldn't use magnet links by clicking on them for chrome, and I tried uninstalling and reinstalling chrome.  This did not work as I have encountered this error.  Prior to reinstallation (try), after the restore, I had to sign-in to chrome... again.  Chrome then only pulled my bookmarks, but none of the other settings.  This was weird.  Main reason for attempted reinstall.
Re: Install Error 7: Install/update failed Rosemary Anichini 12/3/13 6:25 AM
I keep getting message "This pageis not found".  Why?

Thank you.
Re: Install Error 7: Install/update failed Pravin Ambast 12/3/13 12:52 PM
I AM UNABLE TO UPDATE THE CROME EVEN IF I TRIED AS PER MENTIONED ABOVE.
GUIDE ME.
Re: Install Error 7: Install/update failed Lisa Matson 12/5/13 5:14 PM
I have done all of the steps in reinstalling Google Chrome and I keep getting that error page and I use Google chrome and I want it back on my computer. But what is weird is that I have another computer and Google Chrome works just fine on that computer so I don't know what is going on with Google Chrome on my new computer.
Re: Install Error 7: Install/update failed cristy sarco 12/5/13 5:20 PM
someone borrow this pc, and when it returns to me its just like this now... i cant do video calling, i cant log in to facebook it says could not connect to facebook. how can i install now?
Re: Install Error 7: Install/update failed jyotindra ray Anjaria 12/6/13 5:05 AM
Iam trying to install google crom as i was informed to update since at present normal mail is not available. I WENT STEPBY STEP.The download was complete but the installation process didnot start. Iam unable to install  Please help me install gogle crome.
Re: Install Error 7: Install/update failed GREG WASH 12/10/13 7:38 PM
I tried everything nothing worked
Re: Install Error 7: Install/update failed Liselle Villanueva 12/11/13 7:52 PM
I couldn't hear any sound on Youtube/ Tumblr/ etc while using Google Chrome. I knew it wasn't an issue with my computer, because sound would work on other browsers. I really like Google Chrome so I uninstalled it, planning to reinstall hoping it would fix my problem, but now I don't have the browser at all. :/ Very frustrating.
Re: Install Error 7: Install/update failed moretvz 12/14/13 8:57 PM
Hi All,

Was having the same issue. After I done 'windows updates'. Tried the sulotion.

I then un-installed "Update for Microsoft Windows (KB2718704)".

Done the solution steps again.

And Chrome installed perfectly the first time!!!

I am running OS Vista sp2
Re: Install Error 7: Install/update failed Steve Kalman 12/18/13 6:52 AM
Same "error 7", I was unable to update, with errors telling me that my group policies were blocking the update. (I use Windows 7/64, Home Premium).

After 3 hours of research and lots of dead ends, I found the simple solution. Here it is, in case you need it.  Note: You'll need Admin privileges.

1. Start, create restore, and click the link to create a restore point. You'll be doing a registry change and this will gracefully back you out if need be.
2. Start, Regedit.
3. Navigate to localmachine\software\policies\google\update
4. If you see a key with a name of Update and a value of 2, change the value to 1.

Regedit changes are immediate, so you should be able to go back to chrome and do the update with no problem.

If you have a problem, launch system restore and choose the restore point you made in step 1 (You did make one, right?)

I posted this to my G+ stream with a graphic  Here's a link to that post: http://goo.gl/Ue3O5v
Install Error 7: Install/update failed Simon Barton 1 12/18/13 11:06 PM
I'm now experiencing this issue. The error msg was the only clue.  I'm on Windows Vista, Obviously can't send problem report via laptop & is causing inconvenience & problems as laptop is easier than phone for some things. An urgent fix would be great. Thanks
Re: Install Error 7: Install/update failed Sylvaine Lacaze 12/25/13 12:46 PM
Bonjour, j'ai été obligé de mettre mon ordinateur sony vaio à zéro, donc en état d'usine et depuis impossible de télécharger google chrome ou de le mettre à niveau, je reçois toujours une erreur 7. Pouvez vous m'aider car j'adore faire mes recherches avec google. J'ai tout essayé mais rien n'y fait. Je vous remercie de me répondre le plus vite possible.
Re: Install Error 7: Install/update failed ellie 111 12/25/13 3:26 PM
Same trouble here. I have been having trouble with google chrome for weeks now: Windows will not let me open it ( says the file cannot be accessed ) but the way I get around it is by uninstalling and reinstalling it, then it works again until I log off. However, now I cannot reinstall Google Chrome. I've deleted the Application/application folder, but somehow it still recognizes that there's a version on my computer?
Re: Install Error 7: Install/update failed mohammed taskam 12/27/13 3:14 AM
الخطا كثير جدا في تنصيب النظام
Re: Install Error 7: Install/update failed séverine Aillaud 12/28/13 5:50 AM
J'ai exactement le même problème, j'ai du mettre mon portable Lenovo à zéro et depuis j'ai ce problème avec Chrome!
Re: Install Error 7: Install/update failed B Gamble 12/30/13 7:11 PM
I am experiencing an error installing Google chrome as well.  I went from trying to system restore my computer but that didn't work.  Then I tried going through the steps that Google has given me.  I even downloaded the process explorer as it says and then tried reinstalling Google chrome.  But it continually says "installion failed the Google chrome installer failed to start.  I recently downloaded adobe reader on my computer with the Google chrome attachment and it says that Google chrome is already installed on my machine which is impossible because I deleted all the files that are linked to Google chrome.  I don't have any viruses or anything on my computer I just did a virus scan through McAfee.  So I'm clearly lost at what is going on.  If anyone has a solution for me I would greatly appreciate it because I really do prefer Google chrome over internet explorer.
Re: Install Error 7: Install/update failed Iris Morris 1/3/14 1:45 AM
Having used Google chrome for a while, I could suddenly no longer use it! Have to use Firefox instead which does not give me the sites I use a lot at the top.
I have a 'Windows 8'....and am a beginner in using computers...
Re: Install Error 7: Install/update failed praveenan ste PH 1/12/14 1:15 AM
easy, go to user and programms and find google and update and click download and install it it should work
Re: Install Error 7: Install/update failed Aida Bott 1/12/14 7:40 AM
Re: Install Error 7: Install/update failed Kavyashri Shastry 1/12/14 10:15 PM
How to do it for widows8?
 

Re: Install Error 7: Install/update failed Paolo Piergentili 1/14/14 12:53 AM
Look, I cannot loose hours trying to install Chrome. Or you make it easy, or I will use another browser.

Paolo

Re: Install Error 7: Install/update failed Paolo Piergentili 1/14/14 12:54 AM
Look, I cannot lose hours trying to install chrome. Or you make it easy or I will use another browser. Paolo
Re: Install Error 7: Install/update failed Wong Ken 1/14/14 4:28 AM
"更新失敗 (錯誤:7)檢查更新時發生錯誤:由於「Google 更新群組政策」設定不一致,因此 Google Chrome 或「Google Chrome 內嵌框架」無法更新。使用「群組政策編輯器」設定要覆寫「Google Chrome Binaries」應用程式的更新政策,然後再試一次;詳情請參閱 http://goo.gl/uJ9gV。"

http://goo.gl/uJ9qV is

"Page not available

We're sorry, but the information you've requested cannot be found. Please try searching or browsing the Help Center."

Also, there doesn't have a  "application" folder "under %USERPROFILE%\Local Settings\Application Data\Google\Chrome".

What should I do?
Re: Install Error 7: Install/update failed Susan Butos 1/14/14 1:45 PM
I have ALWAYS used chrome... until the past few weeks... Chrome would not open ..
I then deleted Chrome to reinstall .. will not install Keep getting error 7
HELP please I have been at it for four days I am about ready to get a new computer
Re: Install Error 7: Install/update failed ScRyBaBy 1/20/14 12:28 PM
What about it now why i cannot install chrome on Win8 ?!?
Suck it, ill switch back to FF bye chrome^^
Re: Install Error 7: Install/update failed ScRyBaBy 1/20/14 12:29 PM
Why Chrome dosnt work? The Update, the install?
I get back to FF, bye google^^
Re: Install Error 7: Install/update failed benetton focusmall 1/23/14 5:53 AM
its loading in 15 minuts
Re: Install Error 7: Install/update failed karen cris engasta 1/23/14 9:11 AM
1) I downloaded the Google Chrome installer- OK
2) Ran the installer and it downloaded Google Chorme
3) After 1-2 minutes I got an error box saying
    "Installation failed due to unspecified error. If Google Chrome is currently running, please close it and try again"
 4) I clicked on the "Show me help for this issue" and got to this page.
5) I deleted the %APPDATA%\Google directory and tried again.
6) I got the same error message.

Note that I do not have an existing copy of Google Chrome onmy computer, I was trying to install it for the first time.
 Also
A) why does it install itself into %APPDATA%\Google? Why can't I tell it where to install, like pretty much all other software?
 B) Why can;t it download an executable file that we can run on multiple machines, rather than having to download the main program for each machine?
 

Re: Install Error 7: Install/update failed RAKESH NAVALAKHA 1/24/14 9:29 AM
erro7
Re: Install Error 7: Install/update failed Сэсэг Будаева 1/29/14 9:06 AM
Обновление не удалось,поскольку возн ош 7:"Установщику не удалось подкл к интернету либо брэндмауэр не разрешил Google.Update.Exe установить соед-е"  Поясню: На самом деле соед-е с интернетом установлено,поскольку я нормально выхожу в интернет(поиск происходит),единмственное что подобная проблема возникла после устранения вируса Sindex.biz-произошла подмена стартовой страницы браузеров- но я проблему вроде устранила-поменяла ярлыки,зараженный файл удалила и еще подлечила Утилитой доктор Веб..Но все равно браузеры Гугл и Мозила сначала не хотели запускаться,тогда я в настройках персонального файервола(антивирус Есет) создала новое правило и разрешила для этих браузеров связь с сетью..теперь выход в интернет есть,Но все равно чтото не так..А где находится Брэндмауэр ятак и не нашла в настройках антивируса?..
Re: Install Error 7: Install/update failed Arnaldo Nascimento 1/29/14 11:31 AM
fiz todos os passos mais não consegui a instalação o erro persiste.
Re: Install Error 7: Install/update failed Ann Pappas 2/1/14 8:12 AM
I am repetitively experiencing this error. At first it just kept saying that firewall or antivirus was blocking it but I turned it off and that wasn't the case. I tried a system restore that failed. Then i tried reinstalling chrome, it wouldn't reinstall. I took the steps in the error 7 instructions and that doesn't work.
Re: Install Error 7: Install/update failed Omega Nine 2/1/14 8:37 AM
Re: Install Error 7: Install/update failed Sarah Dee 2/5/14 2:17 PM
Hi All,

Can you try using the alternate offline Google Chrome installer? This works for other users. Let me know. 

Best,
Sarah
Re: Install Error 7: Install/update failed Laura Rabottini 2/6/14 12:27 AM
If I try to install chrome again, after I start the setup, the error is: Google Update Installation failed with error: 0x8004071b
Re: Install Error 7: Install/update failed Sarah Dee 2/6/14 8:19 AM
@Laura, check out this thread for solutions: https://productforums.google.com/forum/#!topic/chrome/5UeFLuuzqsE
Re: Install Error 7: Install/update failed Warren Buff 2/10/14 7:45 PM
After installing a new printer (from Brother), Chrome became incredibly crashy.  I uninstalled it, and am attempting to reinstall, but keep getting Error 7 no matter how many times I follow the steps in the article.
Re: Install Error 7: Install/update failed Samkuru 2/12/14 3:54 AM
This is exactly that happend in my PC. After several tries I just changed to other software, Saying XXX Chrome.
In what way  did you find your solution?
Re: Install Error 7: Install/update failed Warren Buff 2/12/14 4:04 AM
Since my initial motivation for using Chrome had been problems with Firefox, I was determined to get at least one (and preferably both) of them working.  Ultimately, I was able to delete a PDF viewer (I'm blanking on the name of it, but it was 3rd-party, and started with and N) that had shown up with the Brother software, and then I was able to install Chrome again.  So far, so good, but I remain vigilant.
Re: Install Error 7: Install/update failed Samkuru 2/12/14 5:39 AM
Thank you for your input. 
When I saw your mail, I was working on the process from scratch.
I re-install Google, set new pass word. Then I tried to install Chrome  using .exe that I previously downloaded(that failed to function)
Looks like it is working for now anyway. My problem was not as sophisticated as was yours, it seems.
Thank you again.
Re: Install Error 7: Install/update failed progone 2/14/14 6:31 PM
Sarah,

This version didn't work for me


If you're downloading Chrome for all user accounts on your computer, use this installer: Alternate installer for all user accounts »

Re: Install Error 7: Install/update failed siddhant sahuji 2/16/14 4:50 AM
error in installation
Re: Install Error 7: Install/update failed progone 2/16/14 6:39 AM
I finally fixed the error.  

Removing the folder & Cleaning the registry didn't work alone. It took another steps.  I found the installation took after I removed the Google auto-backup program.  I didn't remove the Google Talk programs thou.  
Re: Install Error 7: Install/update failed Noah Blackwell 2/16/14 5:39 PM
I deleted Google Chrome and I am now trying to re-install it. Each time I try, it fails.
Re: Install Error 7: Install/update failed Jorge Gallardo 2/16/14 5:41 PM
it does happens the same can no install and when had the old version installed it freeze and hang out and can not navigate it
Re: Install Error 7: Install/update failed Sarah Dee 2/18/14 4:26 PM
Hi All,

If you are feeling particularly tech savvy today, you can try the below workaround which has helped some other users in the past who had installation issues when they had previously installed Chrome on that computer and are getting this error on Windows.

1. Edit windows registry and delete the following entry:
430FD4D0-B729-4F61-AA34-91526481799D
2. Try installing again, if installation failed, delete the following catalogues in the registry:
HKEY_CURRENT_USER\Software\Google
HKEY_LOCAL_MACHINE\SOFTWARE\Google
3. In section HKEY_CLASSES_ROOT, delete around 30 folders with Google name like:
HKEY_CLASSES_ROOT\Google.OneClickCtrl.
HKEY_CLASSES_ROOT\Google.Update3WebControl.3 
4. Delete files until you see folder 
HKEY_CLASSES_ROOT\GoogleUpdate.Update3WebSvc.1.0
5. After that you have to delete Chrome and it's profiles, delete folder
C:\Program Files\Google\Chrome (or folder Google if you don't have any other Google products installed)
6. Also delete the following folder
C:\Users\%username%\AppData\Local\Google\Chrome\user data

Thanks,
Sarah
Re: Install Error 7: Install/update failed Benoît Bochkoltz 2/19/14 2:28 AM
Avec window7 ça ne fonctionne pas
Re: Install Error 7: Install/update failed eduardo prado 2/19/14 9:51 AM
deseo saber porque no puedo descargar google en mi pc es windows 7 tenia la aplicacion la borre y la busque de reinstalar nuevamente y no he podido
Re: Install Error 7: Install/update failed ProDJz Zet 2/19/14 10:00 AM
What is this i have a problem with install is failed plz help me :(
Re: Install Error 7: Install/update failed Megan Ryan 2/23/14 5:43 PM
It happened to me too-I just rebooted my computer and when I deleted my Google Chrome and installed google chrome through a shockwave player update I got Version 29 and tried to update, but got the update server error 7 be it connection or firewall.....I really want to get my Version 33 back up. WAIT! I bet it was after probably the version 33 or so that could be causing this-GOOGLE CRHOME YOU BETTER HELP US OUT AND FIX THIS MESS ASAP!
Re: Install Error 7: Install/update failed Sarah Dee 2/24/14 11:55 AM
Hi Megan Ryan,

Thanks for coming to the forum. What operating system are you using? Have you already tried these steps?

Thanks,
Sarah
Re: Install Error 7: Install/update failed Megan Ryan 2/24/14 12:19 PM
Its Windows 7 and I don't wanna try any steps or whatnot. I do not want to go digitally tehnically in there and might mess up something that would cause me to reboot the computer or something.

Its a Toshiba satelite C855D and I really don't want to hurt my little laptop. SO perhaps if there is a way to fix it or an alternative OR MAYBE GOOGLE chrome could make a program to make an alternative installer so it can help Google chrome update normally. BECAUSE I am not going through REBOOTING again because I tried deleting the folders of google chrome after I uninstalled it and then when trying to installing couldn't I got that google installer error and WHEN I REBOOTED FOR THE SECOND time I uninstall google chrome and downloaded it through adobe shockplayer AND THAT VERSION IS 29. NOW IF adobe shockplayer and adobe have their instant google chrome installer they should at least make it a VERSION 33 with working Google installer update thingy.

BELIEVE ME I am frustrated LIKE THE others out there on the errror 7 message. SO Until Google fixes the problem and helps us users overcome this problem I am sticking with my google chrome version 29 WITH THE SCROLL arrow thingy on the side. And I got firefox and IE11 too with AOL as backup to help out.

I know your trying to help, but you should provide people with more steps and simple and easier solutions than going all technical within the machine. I also sent a message on Google chrome's facebook to get some more solutions-BELIEVE ME I wanna get this fix sooner or later WITHOUT coding or whatnot
Re: Install Error 7: Install/update failed Megan Ryan 2/24/14 5:29 PM

See? Its this problem here. I need to know how to resolve it without changing codes or doing something that'll hurt the computer-I AM NOT A TECHIE OKAY?
Re: Install Error 7: Install/update failed Sarah Dee 2/24/14 6:10 PM
Hi Megan,

Since you've already tried restarting your computer, can you check your Windows Task Manager and see if GoogleUpdate.exe or GoogleUpdateOnDemand.exe appears in the list of processes?  If it does, try updating again through the browser again. If you're still encountering problems, try reinstalling Google Chrome from http://www.google.com/chrome.

Thanks!
Sarah
Re: Install Error 7: Install/update failed kym h 2/24/14 7:54 PM
keep getting install error 7 and can't install did have chrome but wasn't loading anything so uninstalled then tried to reinstall but won't do it
Re: Install Error 7: Install/update failed Megan Ryan 2/24/14 7:58 PM
I don't see those on the list-so what should I do? I don't see googleupdate or the other thing you mentioned. I didn't see them on the list when I looked at the task manager. 
Re: Install Error 7: Install/update failed hemantkumar mali 2/25/14 5:13 AM
plz help
Re: Install Error 7: Install/update failed Megan Ryan 2/25/14 5:30 AM
NOW ARE YOU gonna provide an effective solution to my dilemma or do I have to talk to higher ups of the Google Chrome company hmmm?
Re: Install Error 7: Install/update failed Naga Sundeep Yvenkata 2/25/14 7:07 AM
Google installed files are not deleting from my pc to again install it for better usage. how to delete those files from program files

Re: Install Error 7: Install/update failed Sarah Dee 2/25/14 10:36 AM
@Megan Hello. Please completely uninstall Chrome. And then re-install chrome through either http://www.google.com/chrome or via the alternate offline Google Chrome installer?

@Naga Can you try using your computer's software to uninstall Chrome?

@hemantkumar mali, could you please expand on the issue you are happening?

@kym h, can you try restarting your computer?
Re: Install Error 7: Install/update failed Megan Ryan 2/25/14 11:42 AM
Are you sure that'll work?:Looking at her suspiciously.: 
Re: Install Error 7: Install/update failed Megan Ryan 2/25/14 11:59 AM
Because I recall trying that SAME METHOD after I uninstalled and reinstalled using those links before I had to reboot a 2nd time before uninstalling and reinstalling google chrome through downloading adobe shockwave player. I DON'T SEE HOW THIS WILL help me-SO technically its google chrome's fault that their update drive or whatever is affecting toshiba satellite laptops-IT'S DISCRIMINATION if you ask me.
Re: Install Error 7: Install/update failed Deb Lah 3/1/14 3:03 AM
I am also repeatedly experiencing this problem. Is anyone able to assist?
Re: Install Error 7: Install/update failed Maroof printers 3/2/14 2:24 AM

Re: Install Error 7: Install/update failed Akhil Garg 3/3/14 10:18 PM
Error 7: Install/update failed, again and again..
please send me the resolution as i did all whtever written in help.
please mail me garga...@gmail.com
Re: Install Error 7: Install/update failed Shinichiro Nakano 3/3/14 11:08 PM
クロームがインストールできません。
Error7が表示されたため、手順に沿ってApplicationを削除しましたが、まだダウンロードできません。
解決策を教えてください。
Re: Install Error 7: Install/update failed Stephanie Bourque 3/5/14 8:27 AM
I deleted all the google files and it still said "error" even after all the steps
 
Re: Install Error 7: Install/update failed franze98 3/5/14 12:14 PM
I just came across the install issue after doing some testing with a scripted cleanup utility.  To fix I had to remove chrome completely from the registry.  Its not overly complicated, but if you have never worked in registry before I wouldn't advise it, or at least know how to make a backup. ;)
Re: Install Error 7: Install/update failed Kevin Furtado 3/5/14 6:10 PM
same here to
Re: Install Error 7: Install/update failed MarkFireZX DylanxLOL 3/9/14 6:20 PM
no puedo intalar el google chrome me sale un erro 7 algen me puede ayudar??

Re: Install Error 7: Install/update failed Matthew See 3/14/14 11:01 AM
THIS IS THE ANSWER!

I figured I was going to have to go into the registry, and I did.  For those of you that don't know much about it there's a nifty tool you can use that does it for you.
http://www.revouninstaller.com/

Install that program, then once in go to logs database, find google chrome, select it then click uninstall.  Then when prompted, do advanced uninstall and delete every registry item that it comes up with.

Works like a charm.


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Install Error 7: Install/update failed George Brown III 3/18/14 5:35 PM
I cannot update my apps, getting rpc:s-3, rpc:s-7, error retrieving information from server. I haven't tried clearing data as suggested because I can't afford to lose my apps. I have an ASUS tablet and have everything downloaded through chrome. Its been two weeks and I cant find a phone number for support on this issue please, send me the solution or better yet send a phone number I really need to update these apps to access current game modifications.
Install Error 7: Install/update failed kitti phetdon 3/18/14 5:56 PM
Re: Install Error 7: Install/update failed Carol Delgado 3/19/14 1:53 AM
me es imposible instalar google chrome incluso después de haber eliminado la carpeta de aplicaciones.

Me urge.

Gracias.
Re: Install Error 7: Install/update failed adney luis 3/19/14 7:32 PM
Hi,
Error 7: Install/update failed, again and again..
please send me the resolution as i did all whtever written in help.
please mail me
adn...@gmail.com


Re: Install Error 7: Install/update failed gamerboy369 3/20/14 2:08 AM
why the hell is this not updating?

dear google, please fix this ASAP!

#googlechrome
Re: Install Error 7: Install/update failed M Zamin 3/21/14 6:25 AM
I uninstall the chrome files and reinstalled the app and again showing same error.
Install Error 7: Install/update failed michael archerd 3/22/14 11:38 AM
Re: Install Error 7: Install/update failed Manju G 3/24/14 12:33 AM
2 years ago i add some accounts in my chat list. At the time of the creating message i am typing the  first letter of the gmail account at the place of the to address some names are shown , which i dont want. please give me a solution to not expose the address. 
Re: Install Error 7: Install/update failed Prateek Jhajharia 3/25/14 6:12 AM
Chrome Version  29.0.1547.66
Operating System (Windows 7 Home Premium 64-bit)

When updating from within Chrome using "About", it says it is updating, stays at 0%, then  

"Update failed (error: 7) An error occurred while checking for updates: Google Chrome or Google Chrome Frame cannot be updated due to inconsistent Google Update Group Policy settings. Use the Group Policy Editor to set the update policy override for the Google Chrome Binaries application and try again; see http://goo.gl/uJ9gV for details."

I do NOT have Group policy editor since this is Win 7 Home Premium. I've tried to install it from web-based tutorials but never was able to get it to work.

As I am using a "Home Premium" it does not have a Group Policy.  So I cannot edit it.

Kindly advise how to go about updating Chrome.

Re: Install Error 7: Install/update failed LukeRidge 3/25/14 7:32 AM
I experienced this problem after being forced to perform a system restore on my PC. After trying all the steps on the article I was still unable to delete that program file (as it is called in Windows 8). I was able to solve it by restarting Windows 8 in SAFE MODE where I could then delete the folder without running into the 'Administrator Permission Needed' problem. Obviously some Google process continued to run in the background and was restricting access. Instructions for starting in Safe Mode are here. Can I suggest that Google add this advise to the article page as another option?
Re: Install Error 7: Install/update failed Billy Riggs 3/27/14 10:41 AM
Hi I tried re loading this app on my pc windows 7. Getting an error of unexcpected failure, can you help
 
Re: Install Error 7: Install/update failed karan puri 3/28/14 7:31 AM

Re: Install Error 7: Install/update failed Zhafri Zanuddian 3/29/14 9:34 AM
alrdy did the step but still cant open my google chrome

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    chrome.exe
  Application Version:    33.0.1750.154
  Application Timestamp:    5323921f
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7600.16385
  Fault Module Timestamp:    4a5bdadb
  Exception Code:    c0000005
  Exception Offset:    000520bd
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    b4c7
  Additional Information 2:    b4c74252b02ba14273a3332638c80d68
  Additional Information 3:    71f9
  Additional Information 4:    71f9f4f54ef467b85417e0805553db89

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Re: Install Error 7: Install/update failed Zhafri Zanuddian 3/29/14 10:49 AM
thx but I manage fix it by doing system restore then reinstall the chrome.

Re: Install Error 7: Install/update failed julio macias 3/30/14 3:31 PM
no puedo descargar google chorm ,
 
Re: Google Chrome download not functioning - get Error 7 denis lieberman 4/13/14 6:28 PM
Google chrome was coming up when I clicked Internet Explorer; I deleted Chrome but cannot
download Chrome again; reset my default settings to Safari - so the program should be able to function on the
internet.  Appreciate any suggestions.
Re: Google Chrome download not functioning - get Error 7 Sarah Dee 4/14/14 11:00 AM
Hi All,

Thanks for posting updates and suggestions. @Matthew See suggested using http://www.revouninstaller.com/ or manually editing the registry yourself, which has solved the issue for him as well as many other users. You can find instructions on how to edit the registry in this thread

Also thanks @LukeRidge for providing your solution about using safe mode. Others can find instructions for that here. 

Thanks,
Sarah
Re: Install Error 7: Install/update failed Linda Gurley 4/16/14 1:25 PM
I have had several problems with Chrome since the the conduit search/amazon bar virus. Now with the new upgrade, the problem returned. I unistalled chrome, got rid of the virus (again) and now cannot get chrome to reinstall on my laptop. I use Windows (yuck) 8... Can anyone give me a hint as to what is going on. Oh, I have done all the suggested fixes.
 
Re: Install Error 7: Install/update failed Alex Paul1004 4/17/14 8:56 AM
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