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Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this?

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Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? thomas.woroszylo 6/29/10 8:22 AM
Please describe your question/comment in detail (for example, steps to reproduce the problem):  I was always able to open the webpage www.us.army.mil which is a secure Army website.  Since last Thursday, June 24th, I have received an error when I try to open the page, "SSL connection error".  More information on the error says, "Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error."

Google Chrome version (type about:version into the address bar):
Google Chrome        5.0.375.86 (Official Build 49890) beta
WebKit        533.4
V8        2.1.10.13
User Agent        Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.86 Safari/533.4
Command Line        "C:\Documents and Settings\Thomas Woroszylo\Local Settings\Application Data\Google\Chrome\Application\chrome.exe"

Operating System:Error Message:Crash ID (follow the steps here: http://goo.gl/fKKK):URLs (if applicable):Extensions installed: None available, only lots of "Google Updates"
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? s5apiotrowski 7/12/10 6:33 PM
I am having the exact same problem - restricted to the www.us.army.mil and corresponding webmail site.  The problem seems to be restricted to my labtop, and started recently -
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? thomas.woroszylo 7/12/10 6:36 PM
I found something online a week or so ago that explained this problem...AKO made an update and we can't open AKO on Google Chrome anymore.  Instead, just use Internet Explorer.  You'll have to go to settings, Advanced, and under Security 'check' the use TLS 1.0 box.  Follow those steps and you should be able to open AKO in IE.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? dethen 9/11/10 5:30 AM
According to SSG Gould (http://www.google.com.au/support/forum/p/Web+Search/thread?tid=08197160d4c2d28f&hl=en) you can change the same settings in Chrome by looking in Options-Under the Hood-Network-Change Proxy Settings.  I just checked the 'Use TLS 1.0' box and now everything seems to work fine. Hope this helps you all also.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? expat74 1/25/11 6:46 AM
I don't use a PC, I use a mac.  How can I get this to work with either Safari or Firefox?  

I also used to be able to access AKO mail via imap to my ipod, but now it just times out.  Amazing how the army manages to fuck up everything they can possibly get their hands on.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? nolimits76 2/8/11 6:54 AM
The response posted by dethen worked great for me.  Thanks!!!
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? Sandman333 2/15/11 5:13 PM
I tried dethen's suggestion and it still won't work.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? sgtmerritt 4/22/11 8:00 AM
I tried that what dethan put up and it still wont let me in. I am trying to do some distance learning and also my IE and Firefox will not work any help
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? cthomp 4/22/11 11:05 AM
On 23 June 2010, AKO will convert to using only NIST/NIAP-approved Secure Sockets Layer (SSL) encryption; to ensure access to the Portal after the conversion, it may be necessary to change individual browser settings. Specifically:

Try this:

Only Internet Explorer 6 (or higher) and Mozilla Firefox browsers are supported.

Browsers must be configured to support TLS 1.0.


For Internet Explorer 6 (or higher), go to: Tools > Internet Options> Advanced Tab, scroll down to the Security section and ensure that the Use TLS 1.0 option is checked, then click OK. If this option is not available, please ensure you install the latest updates for Microsoft Internet Explorer.

In Firefox, go to: Tools > Options > Advanced > Encryption and ensure that the Use TLS 1.0 box is checked, then click OK.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? jgrimsley523 5/9/11 2:52 PM
i still cant get to work i tried all.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? dethen 5/13/11 1:50 PM
Sorry don't have anymore advice or ideas.  I am not even sure if the information I had is still current.  I usually end up using something like that until a configuration changes on one end or the other and breaks things.  Then it is time to madly google the errors that come up and see if there is a solution yet.  Frustrating I realize.  But there it is.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? Griffith808 5/28/11 7:37 PM
I use Google Chrome for everything so hopefully this helps since I had the same problem before. The problem may be your DoD certificate. Just follow the instructions.

https://help.us.army.mil/cgi-bin/akohd.cfg/php/enduser/std_adp.php?p_faqid=24


Army Community Members
If you have an Army Account type (Full or Sponsored), you can retrieve the DoD Root Certificates within the AKO/DKO portal.  Use the following instructions to get the DoD Root certificate from the AKO/DKO portal.   Note:  The page will bring you to a CAC configuration Page.  You do not need to have a CAC or  configure your computer with a CAC reader to download the certificates.
Log into AKO/DKO.  Note:  You do not need the DoD Root Certificate to access AKO/DKO.  When you get the certificate message, choose the option that will allow you to continue on anyway.
Click on ‘Quick Links’.
Click on ‘CAC’.
Click on ‘CAC Resource Center’.
Click on Step 3: DoD Certificates under the CAC Installation Quick Start on the left side of the page.
Follow the instructions in the DoD Certificate Information area for Downloading the latest DoD Certificates.
 
Alternate method of retrieving DoD Root Certificate
Browse to http://militarycac.com
Click on ‘DoD Certificates’.
Click on ‘Download InstallRoot 3.13a’.
Click on Run.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? ghostem871 6/13/11 11:08 AM
ok this whole issue with AKO is totally stupid I've tried downloading the DoD Root Certs from the website above i run the installer and it goes threw the whole quick thing and it still doesn't work and i won't even let me choose to continue anyway when trying to access AKO, I am completely at a loss on this if anyone has any other ideas that would be great. Another thing would be nice if they would just leave things alone when they work and not gay it all up for people trying to access something that we have to use quite often.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? mr3stan 7/24/11 3:06 AM
Anyone who says that you can't use AKO on Google chrome is wrong. I use it all the time. It's a problem of updating certificates. As someone on this forum already posted,
Browse to http://militarycac.com
Click on ‘DoD Certificates’.
Click on ‘Download InstallRoot 3.13a’.
Click on Run.
This fixed my problem.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? eoddavid 10/9/11 11:46 AM
mr3stan nailed it, I tried this and it fixed my problem right away!  Only took like a minute to reslove my hours of frustration.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? MeBeSchmidty 11/5/11 4:01 PM
I know Mrstan has the answer thanks but heres even easier way....

Click me and install... works like a champ even for chrome..
http://militarycac.com/CACDrivers/InstallRoot_v3.13A.exe
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? mdangi 11/19/11 5:43 AM
followed the same steps as mr3stan and everyone else for google chrome but stillcant even open the AKO page. any thoughts?
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? doublel05 11/27/11 6:47 PM
mdangi,
i followed the instructions posted by mr3stan, i also unchecked use ssl 2.0 and only left tls 1.0 checked.
that is what seemed to have worked for me.

good luck
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? Jamie.a.preder 2/26/12 6:50 PM
None of this will work for the android community.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? Marshal Mathers 3/17/12 12:36 AM
I am also facing the same problem when I try to open any website related to google. This problem started two days ago.
Re: Everytime I try to go to www.us.army.mil I receive a "SSL connection error". How do I fix this? allstar999 3/22/12 3:48 PM
im having trouble sending messages on facebook how do i fix it
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