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404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know.

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404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. MrLRichards 11/22/11 11:12 AM
Google Chrome version (type about:version into the address bar):Operating System:Error Message:Extensions installed:
Please describe your question/comment in detail (for example, steps to reproduce the problem):
I keep getting the following error message whenever I try to open Google Chrome: "404. That’s an error.
The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know."  Chrome had been working fine for me for several weeks so I know it's not a firewall issue or something like that.  I was adding "Labs" in my Gmail when the problem seemed to happen.  I went ahead and disabled the Labs I added, but this didnt help.  I have re-booted dozens of times.  I was going to reinstall Chrome but I had just finished setting it up the way I wanted it with all my favorites, etc. and I dont want to have to go through all that again.  Please help.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. BadgerBrad 12/2/11 10:35 PM
Same thing happened to me, couldn't figure it out until I checked for software updates.  Sure enough, there was an update for Safari and once I downloaded it everything worked fine.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. MrLRichards 12/5/11 3:06 PM
I don't use safari.  I use Google Chrome and I.E. and the message happened with both of these browsers?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Quantium 12/19/11 9:41 PM
I'm having the same issue. We just changed from Cox internet to AT&T Uverse, so we thought it was a Uverse issue. Have you made any changes to your routers or internet ISP? I'm trying to find the common denominator around this.

I did switch from IE 9 to Chrome a couple of weeks ago. I like Chrome, but sometimes it just flakes out and doesn't open a page. I discovered two things that seem to clear up the problem:
1) Reset the Uverse router.
2) Clear Chrome's cache. (everything, since the beginning of time)

My wife is ready to blame Uverse. I'm not convinced that's what's causing it, yet. What ISP service are you using?


Quantium
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. MrLRichards 12/20/11 4:59 PM
We had just switched to UVerse as well!  Perhaps that's the issue.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. NorCal Michael 12/21/11 8:58 AM
I helped a customer migrate from AT&T DSL to a Uverse solution and since then have had the same issue with my browsers (both Chrome & Google) doing the re-direct.ha.  The interesting thing is I don't have to be on my customer's Uverse network to have it happen which seems to indicate something other than local DNS or router settings, but a setting on my PC that has somehow changed... or worse yet a re-direct virus that my AV has yet to detect :(

I've cleaned my cache/cookies, changed to & from Google's public DNS servers so it's something else going on.  I'll post back more when I find some answers.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. NorCal Michael 12/21/11 9:07 AM
I can confirm that I had these exact same symptoms:  http://ryuhokudo.com/?p=234  


I'm really thinking it's an AT&T DSL/Uverse issue and in fact my customer had the exact same router that I was setting up and having issues with.  Can anyone else confirm?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. cw7925 12/22/11 12:19 PM
I just upgraded from AT&T DSL to Uverse today and had the problem as soon as the upgrade happened.  I have since run Norton and Malwarebytes to see if there was a a virus, but so far I havent found anything.  I am using IE 8.  Has anyone found a fix for this problem in IE yet?  I hate the thought of having to go withoug using Google in the future.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. cw7925 12/22/11 12:25 PM
Ok, I found the fix for IE8.  Just go into tools, IE Options, and clear all history.  It works fine now.  I dont think it is a virus, it just looks like a procedure needs to be added when there is an upgrade to Uverse.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Runamok81 1/4/12 9:09 PM
Short Answer:. Clear your browser cache.
Long Answer: The .ha extension in used by Uverse.  Is there an AT&T Residential Gateway trying to redirect you to its setup page?  Try  using another browser to find Google.com.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Stefan vd 1/5/12 4:41 AM
Hi everyone,

Can you check if you allow the Google Chrome program in you firewall (to full access).
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. RatedPG13 1/9/12 5:53 PM
I have U-verse also... and I get this error when go to www.google.com.  However... when I'm already signed into my google account...and I go "home", which is   https://www.google.com, it works just fine.  

While it won't solve the problem, it is a work around until someone can figure out what the problem is.  Set your home page in Chrome to   "https://www.google.com"   You have to have the S in the address and be logged into google.

I'm about 99% convinced that this is a U-Verse issue... I never had this problem with Comcast.... and I don't seem to remember having this problem when I'm tethered to my cell phone.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Gauss156 1/11/12 12:28 AM
It's definitely the AT&T router.  I have the same problem, and have found no ways to fix it.  I'm very sorry that this is the answer, but my best advice is to tell AT&T to go !^*$ themselves and find another ISP.

Best of luck.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. kangamoo 1/12/12 7:54 PM
It is definitely AT&T Uverse. The solution that worked for me was to clear the browser history back to "the beginning of time".  

Now everything works correctly, and it no longer tries to redirect me to the cgi-bin/redirect.ha on google.com, amazon.com and some other big sites.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. winbookcam 1/17/12 3:58 AM
I did coculations to say that you need a new computer, 404 is a errror meaning that your rowser or computer format is not soppourted.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. KeithYoder 1/24/12 3:29 PM
I had this issue with UVerse as well.  Wanted to chime that I was able to solve the problem by deleting browsing history only for "the last hour."  It's likely that you only need to go far enough back to include the time that you installed the lousy $100 router.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Keeyang 1/25/12 1:51 AM
I also encounter this issue. Maybe we should dump att from the beginning.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. TheTropics 1/27/12 9:08 AM
Had the same issue on Google and I also just went to ATT Uverse.  Cleared the history and it works just fine now.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. gregwill77 1/28/12 3:01 PM
Thanks RatedPG13: I also switched to AT&T U-verse and once logged-in and registered I couldn't access Google Chrome and received the "404 error" message. Did a lot of research online and was told to download and run Microsoft Security Scan, told to download and run Malware. This all seemed like too much just to get Google Chrome back up and running. Your simple solution to just put an "s" after the "http" was the answer. Thanks!!!!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. WarEngineer 1/28/12 5:19 PM
I just got U-verse using their IPDSL or  ADSL2+ and had the same problem. Fixed it by changing the homepage from www.google.com that worked with comcast, to https://www.google.com

I have lost connection several times already in 2 days with AT&T's U-verse. So comcast is more reliable and is closer to what speed you pay for IMO, but AT&T is cheaper. Another factor with the quality is that my multi building apartment complex has old untwisted  POTS wiring which is what the U-verse signal is coming in on from about 7,000ft away. The U-verse signal is very sensitive to interference so is best sent on Cat 5 twisted shielded cable.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Sabri333 2/16/12 9:43 AM
I have been reading the replies and I have had the same issues going on for two days. All I can say with 100% guarantee is that this is definately an AT&T U-verse problem. I spoke with an ATT rep over the phone for 1 hour and also chatted with the helpdesk about this issue and neither of them were able to help me. The only thing that worked was clearing my browser history and cookies. I don't understand where this came from because it just started happening out of the blue getting the 404 error message. It's frustrating because they are not even aware this is going on. I think they need to talk to their developers and fix this bug ASAP so that it does not keep affecting other people.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. ferndog1461 2/18/12 6:24 AM
Downtown Los Angeles.  I just switched from " DSL Extreme " to ATT Uverse ( dry.  Just internet service ).  The Uverse dry internet service is not standard DSL.   Anyway, I have been having outtages and the TEch service guy sent my house suspects someone has an old alarm system which is causing problems for me.
With DSL Extreme, I never had any problems.

I cheaped out and am now paying dearly!

Stay away from proprietary DSL service from Uverse!  Yuck!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. karpovchess 2/25/12 1:07 PM
This is an ATT Uverse issue, and it occurs after your modem is reset. The way to fix it in IE is to go to tools -> InPrivate browsing, and once you return to the regular browser, the problem will be resolved.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. CtAudiGrl 3/4/12 1:48 PM
I had no issues until I moved and started using Uverse so it is definately something to do with them. Oddly enough its only being an issue on my laptop but not my cpu...If Uverse actually fixes this I will let you know - otherwise for now karpovchess's post works (I just dont want to have to login that way all the time..
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. cheryla 3/9/12 10:47 PM
Hey for the problem I just went to Tools-Internet options/ General/ Homepage and click use default /apply ok. I tried everything to of cause reading everyone comments
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. rsowder 3/24/12 2:45 PM
I had this issue as well and got it resolved finally. I simply had to go to the Network Settings then Advanced on my Mac and change the DNS Servers to 8.8.8.8 and 8.8.4.4 On my iPad I simply changed to 8.8.8.8 Now, everything works as it should. Not sure how to do it on a PC.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Killbot138 5/5/12 1:47 AM
one thing that worked for me was: click the wrench (top right), settings, under the hood, privacy, uncheck Use a web service to help resolve navigation errors and Predict network actions to improve page load performance

**EDIT**
it was working now it only works half the time

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. 2by2 5/25/12 5:21 AM
Thank you !
You provided the best answer ! I struggled a lot ... till i found your solution
All the best
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. bobbyemrani 6/9/12 4:06 PM
404 that is an error
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. bobbyemrani 6/9/12 4:08 PM
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. yramssilb 6/29/12 10:38 PM
Started happening when we got ATT Uverse.
Solved it by
Click on wrench in upper right corner
Click on "settings"
Under "start up" fill the dot next to "open a specific page or set of pages", then click on "Set pages"
Hover over "http://www.google.com" to turn it blue and show the delete X in the right top corner of the blue.
Click on that X to delete that page as a start up page
In the "add a new page" box, type https://www.google.com
Click "OK"

Apparently the absence of the "s" in the google address is what triggers the error message.

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. yramssilb 6/30/12 7:41 AM
Clearing the history worked too when I ran into this same problem loading a different page.
Click the wrench.
Click "history"
Click on "clear all browsing history"
Click "OK"
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Dennis Mac 7/7/12 5:41 PM
It IS an AT&T/Uverse issue.  It happens at my girlfriend's house with her AT&T Modem.  It's either the modem or the AT&T system sending this message, which I think sets a cookie that redirects subsequent attempts to go to that page to display instead the 404 page.  We solve it by clearing the browser's history to a point before the problem occured.
Try clearing your History and recent cookies.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. chandarn 7/9/12 7:30 PM
All the people that are saying this is an error from a specific ISP are incorrect!  I have been having this problem on my laptop but I am sitting right beside the laptop working on my desktop and I am not having that problem.  I think it must be some sort of virus because I am only getting it when I try to go to links to download anti-virus software?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. pinkal21 7/11/12 12:13 AM
how can improve the facility.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Dennis Mac 7/13/12 11:16 AM
404 errors usually are due to a server not finding a particular page at a website, or else the browser is telling you it can't successfully access that page (perhaps due to not having current internet access).  But web pages can be put up that tell you there is a 404 error.  It's just a webpage with that message on it.  It can be created by anyone, including AT&T in response to your attempt to access a page that the modem or AT&T system can't get to at that particular time.  This can then set a cookie relative to that URL that repeatedly takes you to the 404 message when you try again to access that site (even if the modem is now successfully online).  

It can't hurt to clear your history.  If that does the trick, as it has (repeatedly) in my case, then great.  If it doesn't, then you just keep looking for a solution that does work.

erik.reppen 8/10/12 6:32 AM <This message has been deleted.>
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. erik.reppen 8/10/12 6:39 AM
Yeah, lots of misinfo here. A 404 means you tried to reach something on the server that wasn't there. Try entering "http://www.google.com/fluffybunnies" and you will see a similar error.

I believe this is AT&T specific. I started encountering the problem on Chrome but not Firefox after unplugging my modem briefly by accident. That is your modem dynamically replacing the usual main-page/index address with "/cgi-bin/redirect.ha"

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. RevDeck 9/24/12 7:27 PM
I was constantly having the same issue with getting the 404 error with the redirect.ha. after switching to UVerse.  The way that I solved the problem was by changing my homepage under internet settings to google using the https// instead of the http// it works just fine now so it is not UVerse but helping ATT customers with extra security.  Hope this helps others having the same problem.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. LetitburnVegeta 10/18/12 5:10 PM
Hey,
Switching to https// works but it's a temporary fix. I would recommend that you try resetting IE and also, Checking the version. The newer versions of IE needs good PC speed and graphics which is not supported by old computers. Also, Changing the browser will SURELY fix the issue. Also, Can try re-installing the browser.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. judith carol 11/3/12 12:03 PM
Hi I am having the same issues also 4 about 3 weeks now can  anyone tell me how to fix it, if they have found a way around it? anything at all I am gettihg is error 404 I can use plan Google but its almost useless without my chrome...Ive have been using another chrome browser from firefox for the time it works some with google but not the same...help .please?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. LetitburnVegeta 11/7/12 5:44 PM
Try deleting cache, Cookies and history. that should fix the problem. if it doesn't, reset chrome. if the issue still persists, I would recommend that you change and install a new internet browser and then check. IE8 would do.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Joshua Howe 11/12/12 8:55 PM
Thanks this fixed it for me as well. New uverse customer windows XP(xp because im in control)
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. rpsdca 12/9/12 4:59 PM
Thank you so much for this solution!  It worked perfectly when I received same error message from Google Chrome after switching to AT&T U-verse.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Andy Tagtmeyer 12/11/12 3:50 PM
You can also go into the settings and under "On Startup" click the Set pages after Open a specific page or set of pages.  Then use the link "https://www.google.com/"  
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Rlancaster 12/18/12 5:16 PM
This error  .404 error is caused by the ISP gateway. It is trying to redirect you to a log in page. This will happen with several different ISPs including AT&T Uverse and will happen even if the gateway is just turned off and back on again. The solution is simple...
For IE: > settings > internet options > advanced > reset
For Chrome: > menu > history > clear all browsing data
         
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. StevenWClark 12/28/12 12:37 PM
Sorry menu>history>clear all browsing data didn't work.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Josh Welker 1/7/13 6:41 PM
I am having the same problem with AT&T. I am paying them too much money for this crappy internet service.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Andy Tagtmeyer 1/7/13 7:00 PM
Yeah, restarting the router and clearing cache has help for me but its only temporary.  It usually happens again after a few hours or a few days.  Its probably a firmware issue for the router if this many people are having problems.  When you call all they tell you is they will send a technician out and then the technician called me and said that it would be 99 dollars to come out which was BS and also was saying that it was MY computer that was doing it.  That is obviously not the case cause as soon as you type it in a number of people say its uverse.  I thought I was paying 25 dollars a month for this service but they told me the other day that its was 45.  I could get high speed broadband for that much and it would be faster and not as much interference.  AT&T is just another company trying to squeeze you out of every possible dollar they can while giving you terrible service like Verizon wireless.  I think they figure if they all are terrible companies you will have to choose one of them. I just got a new router cause my old one stopped working now this.  How much time can you spend to keep calling back customer service, having people sent out to check what you already did and having to pay top dollar for the worst product.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Hope to Prosper 2/12/13 11:11 AM
Thanks for the tip Quantum.  

I also just switched to U-verse and it flaked out on me.  So, I rebooted my router and got it back online, but I still had this problem.  I cleared the browser cache and that did the trick.

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Kjerstin Ferris 2/16/13 7:16 PM
We just switched from regular AT&T to "UVERSE" on Thursday.   Today is Saturday - and I am getting this error and it won't let me go to the website.   This has clearly got to be some kind of AT&T Uverse fail.   I cleared the cache - no luck.   I will try clearing all the history next, but i'm sad about it because I like my websites autofilling. :/
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Garen Kessel 2/17/13 12:10 AM
I too am having this 404 error, i go to http://www.google.com and it doesn't seem to work. Interestingly if I go with secure http instead and connect through https://www.google.com it works no problem. I recently switched to AT&T Uverse as my ISP and I've never had a 404 error with Google before. I use Firefox and its set to clear history/cache on evcery restart so that isn't going to fix it.... I believe AT&T is somehow to blame, it appears their Uverse DSL is the common denominator here.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Matthew Chatterton 2/21/13 9:05 PM
I've found that clearing the browser cache fixes the problem.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. YubaRiverDude 3/2/13 12:07 PM
Like other users, I started experiencing the /cgi-bin/redirect.ha as soon as Uverse was installed. For me, this happens only in Chrome, not in IE. Argh! Thanks to all who are posting on this issue, which helps me a lot--just to realize I'm not crazy and my computer isn't broken.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. schwaber 3/26/13 6:07 PM
No question whatsoever that it is the change to U-Verse that causes this.  I just had an AT&T tech come out and he verified that when you make the switch from DSL to U-V you go through a completely different server with a completely different login scheme, etc.

I use Firefox (latest update) exclusively as my browser.

Once you actually get the U-V setup working (a whole other can of worms there), the fix is simple:  Just clear your cache.  Don't even need to worry about clearing cookies or anything else.  

sas

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. judith carol 3/30/13 4:45 PM
Hi and Thank's for getting back to me I started to think I imaged the whole group.  Because I have not heard back on any thing till now,and I could not locate anyone. Thank's for saving me from thinking I was nuts! LOL! But any way I myself found out that my problem was not my server or my IPS nor a verse but simple the Google software.Their Google 24 or 23 Google was bad. The min. I transferred over to the Google 25. My Google search came right back to me.....It was love again! haha!But anyways Thank's again for looking me up and feel free to keep in touch, take care and stay safe all . Jud186
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. [email address] 4/4/13 4:00 AM
On Monday, December 5, 2011 3:06:35 PM UTC-8, MrLRichards wrote:
> I don't use safari. I use Google Chrome and I.E. and the message happened with both of these browsers?

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. DamonToo 4/6/13 12:52 PM
This issue is AT&T's fault. It is NOT a virus. It has NOTHING to do with peoples computers. It also does not affect all AT&T customers. People experiencing this problem are U-verse customers with the Motorola NVG510 modem. Here's what's happening and how to fix it -

THE PROBLEM:

When your modem loses its connection, AT&T has decided that instead of your browser showing you the generic errors about not being able to connect to the internet, it should intercept your browser request and redirect you to a help page with a friendlier message. This wouldn't be that bad if it weren't for a BUG in the modem firmware. When it redirects you to /cgi-bin/redirect.ha, *it doesn't tell your browser not to cache the page*. That's the problem. Even when your connection is restored your browser continues to redirect you because it has it cached. This is why clearing cache fixes it and why using HTTPS fixes it (browsers don't cache HTTPS).

THE SOLUTION:

You can disable the redirect entirely by enabling telnet on the modem and changing a configuration option.

This video shows how (step by step in the description) - http://www.youtube.com/watch?v=o_O6rus8Yqw

All credit goes to Jordan Earls from earlz.net - http://earlz.net/view/2012/06/07/0026/rooting-the-nvg510-from-the-webui

404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Murtada Khudier 5/7/13 5:35 PM
404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Murtada Khudier 5/7/13 5:38 PM
Just type: https://www.google.com instead of  http://www.google.com if you notice there is an S letter after the (http)
404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. sonam dorji 5/7/13 11:12 PM
How can I find this
Igor Grinkin 5/30/13 3:25 PM <This message has been deleted.>
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. mvallery 6/8/13 6:43 AM
Just wanted to share that I had the same issue. I was forced to get uverse because comcast wouldn't work in my apartment. I never had issues with google before but as soon as I got uverse it had that same error. The only thing that helped me was redirecting from http to https. Thanks so much!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Romal Bell 6/9/13 4:02 AM
@mvallery:  That's weird, but my situation is pretty much the same as yours. I don't know how that happens when you have both services provided in the area you're living.

It's too funny because my mother lives in the same apartment complex and was able to get Comcast's Xfinity. LOL!

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. DeveloperDylan 6/14/13 1:44 AM
The problem:  When your router is reset for ANY reason, the FIRST page you visit will be redirected with /cgi-bin/redirect.ha attached to the end of the URL.  The redirect is cached, so any subsequent visits to the webpage will also add the redirect to the URL.  Since most of you visit Google first, you see it as a problem trying to access google's website.  You get a 404 error (File not found) because www.google.com/cgi-bin/redirect.ha DOES NOT EXIST, so your browser really can't find it, hence the error.  This will continue for around a month until the cached page is cleared from your history (depending on your cache settings), unless you clear the history manually yourself.  The router causes the problem, it's not a virus.

The fix:  Using an https prefix may work in some cases, but because this problem isn't isolated to google that may not work in all instances.  So the only immediate fix I'm aware of, without changing router settings, is to clear all browsing history to remove the cached redirect page.

Best way to avoid it:  If you know your router was reset, make sure the first page you visit isn't a page you want to visit.  A good way to do this, in order to avoid your home page being the first page you visit, is add a shortcut on your desktop, or any directory you can remember, that links directly to a page you don't care to visit.  Anytime the router is reset, be sure to use that shortcut to open your browser FIRST.  Then, that page that you don't care about anyway will get the redirect, and you're browsing experience won't be hindered thereafter.  

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. mvallery 6/14/13 7:26 AM
This is definitely true because I had to move my router (it was in the middle of my room temporarily cause I had to have it connected to my computer). The first page I tried to visit wasn't google but I had the same issue with trying to get to that page after moving my router. What helped was to specifically clear my cache on google chrome. Thanks!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Mjrog 6/24/13 10:29 PM
do a history search for .ha in your browser and delete all found.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Pooja Das 6/28/13 5:21 PM
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. flewisflewis 7/9/13 5:34 PM
To solve this problem on a Windows 7 computer, I have found it necessary to:
1.  Disable IPV6 in the modem control pages, at Home Network>Config
2.  Delete all temporary internet files and history, etc.
3.  Close the browser.
4.  Open a command prompt and enter
ipconfig /flushdns
5. Try going to www.google.com to verify the problem is now gone (i.e. you are no longer redirected)
6. If desired, re-enable IPV6 in the modem controls
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. vapidave 7/17/13 10:43 PM
This worked for firefox too. Thanks.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Bruce Rouse 7/26/13 8:37 AM
Apparently it's the modem. I have an att dsl modem with windows 8,explorer 10 and google home page. Changed the home page to google/search for explorer 10. Now it works. Don't know if this works with chrome or firefox. Both of mine are working.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. 031004 7/29/13 11:20 AM
thank you so much!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Sawar2013 8/11/13 8:10 PM
I have the same problem as Mr Richards except I use google Australia and Optus hotspot modem and the error message says URL/mgyhp.html was not found on this server. What should do? Please help.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Jennifer Hensley 8/16/13 9:19 AM


On Sunday, August 11, 2013 10:10:17 PM UTC-5, Sawar2013 wrote:
> I have the same problem as Mr Richards except I use google Australia and Optus hotspot modem and the error message says URL/mgyhp.html was not found on this server. What should do? Please help.


Go to IE advanced settings and reset the advanced settings. Close the browser and re-open.  We have one user at our business that has Uverse at home who constantly has this issue.  Thanks to all above who posted, now I know how to quickly fix it and can move on to other end users with issues.
Jen


Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. LyDia Ghani 9/5/13 5:53 AM
On Wednesday, November 23, 2011 3:12:42 AM UTC+8, MrLRichards wrote:
> Google Chrome version (type about:version into the address bar):Operating System:Error Message:Extensions installed:
>
> Please describe your question/comment in detail (for example, steps to reproduce the problem):
>
> I keep getting the following error message whenever I try to open Google Chrome: "404. That’s an error.
>
> The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know."  Chrome had been working fine for me for several weeks so I know it's not a firewall issue or something like that.  I was adding "Labs" in my Gmail when the problem seemed to happen.  I went ahead and disabled the Labs I added, but this didnt help.  I have re-booted dozens of times.  I was going to reinstall Chrome but I had just finished setting it up the way I wanted it with all my favorites, etc. and I dont want to have to go through all that again.  Please help.

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. jcnsmth79 9/6/13 11:03 AM
Easiest way to fix it is to open the menu in Google Chrome on the top right below the X. Click on history. Click clear browsing data. Then make sure the empty cache is selected and then click clear browsing data at the bottom. DONE!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. troy riddle 10/5/13 11:21 AM
I have tried firefos, internet explorer and google to end with the same results saying 404 not found. I know that the url is good because I can get to it when I am at  the college library, but not at home. I have windows 7 and 8 on two differant computers at my house and fail reaching url on both of them. What does this 404 not found mean and how do I correct it?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Bluesman212 10/25/13 3:32 PM
I get that message accompanied with the picture of a robot in pieces. I have Comcast, not AT&T. I'm a bit more of a novice,& I'm not using "Chrome",& I have Google as my "Homepage". So in my case when I click on I.E., It opens with Google set as my home page. The problem is under the search box it says,"Make This Your Home Page"(which it's supposed to be anyway,& opens as such). So when I click on it I get the dialogue box asking if I want it to be my only "Homepage" or do I want to add it to my list of "Homepages". (which is a List I can't find anywhere. When I check the "Properties" for my computer "http//.www.Google.com, is the only Homepage listed.)but it doesn't matter because when I click on either option, I get the 404 message & the robot. The odd part is if I click on my shortcut for Google it comes up fine. No "Make this your homepage" nothing & it works just fine. Also when I don't click on the "Make This Your Homepage" When it comes up, I can use "Google" just fine, until I get off Google to a different page, or for whatever reason, then try to go back. Then it brings up a different "Homepage" or Search engine like "Bing" or "Ask" etc. I know the easy fix is just open it by clicking the "Google" shortcut, instead of the I.E. Shortcut. But as I said I'm more of a novice right now, & I know it's not suppose to do that, so I'm trying to understand my P.C. & how it works & why it works that way. So I should be able to fix it. That's the Dinosaurs way of learning all this new technology. Takes a little longer, but once I get it, it sticks.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. buckjr16 11/4/13 4:09 PM
it is the same for me. i started having the problem when i was using the internet at my school (which uses u-verse) but even when i go home or anywhere else the problem still occurs.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Chatchai Uthalrueng 11/20/13 12:00 AM
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Chatchai Uthalrueng 11/20/13 12:00 AM
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. CaraLo 11/25/13 8:37 PM
Hi everyone, I thought I'd offer up some insight into what worked for me.

I'm not an AT&T customer. I was working on my computer at another location - a juice bar - and the internet stopped working suddenly. Once I got back home and tried to log in, I got that error.

I did what some people suggest and redirected my home page to be "https://google.com", but I also cleared my history/cache/cookies only for today, and not since "the beginning of time" as others suggested. I didn't want to lose all of my browsing history {I often use it as a way to log work hours and recheck websites}, nor my passwords. I had never received that error before and I know that things must have gotten jumbled around when I was using that public network.

So, if anyone suddenly sees the error message and doesn't have AT&T, and maybe had been using a public network, or someone else's signal, it might be worth a shot to only clear the history leading back to that usage.

Thanks for everyone else's help!

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Thaís Rosabal Orozco 12/4/13 6:10 PM
Desapareció ese archivo: wrl./mgyhp.html y tengo un programa que se coló con Google Chrome o cuando lo instalé que se llama Inminent y creo que es ese programa el que desinstaló este archivo para posesionarse de la página de inicio y quiero tener a Google como página de inicio y tener ese archivo que me falta, no sé cómo hacerlo, gracias por ayudarme
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Gella Veda 12/6/13 12:06 AM
the same problem!! Google Chrome version (type about:version into the address bar):Operating System:Error Message:Extensions installed:
404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. YubaRiverDude 12/6/13 1:28 AM
This error has occurred for me 5 times, always after AT&T Uverse went offline temporarily.
 
On this thread I learned that some people have fixed the problem by deleting their browser history, and that did work for me.
 
But much less invasive, if you're in Windows 7, XP, or 8, is to run a System Restore. You can thus undo any changes made during a prescribed time period. You'll have to go back to a spot in time before the error began. None of your documents or other work will be affected.
 
So.. Run the System Restore to go back a day, a week, or however long you've been getting the error.
 
Then when you reboot, your system will update itself with any updates that have been installed during the past week--but after those updates have been installed, you're back in business.
 
If you're on a Mac, I don't know the equivalent to System Restore.
 
Hope this is helpful!
404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Awangheriman Awang 1/3/14 9:48 AM
404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Awangheriman Awang 1/3/14 9:49 AM
The requested URL
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. ernest g 1/4/14 4:32 PM
Thanks for the suggestion. Adding the s to https://google.com/ made the difference and now my home page works. My problem began when I disconnected my at&t router.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Dee Taylor 1/10/14 10:09 AM
FYI, I don't have u-verse, but also had this problem.  I cleared my cookies and changed it to https and it worked.  Thanks for the assist!
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Alicia Pollerana 1/13/14 3:28 PM
Thank you..I tried all the above reply's, cleared history nothing worked,But once i followed your directions no more 404 -file directory not found ...THANK YOU!!! :)
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Darrell Moore 1/13/14 3:34 PM
This is happening to me too.  What's going on?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. john brinkhuis 1/20/14 5:21 PM
404 it is a pain . i.e. 10. but 9 was downloade recrified, reg clean  nothing works reinstalled etc .
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Aaron Ballin 2/5/14 1:20 PM
URL /mgyhp.html error 404 appears everytime I want to set google as my home page?
aaron
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. james malcolm 2/10/14 7:11 AM
i restored to an earlier date when I did not have the problem; problem cured. google is my home page again. screw at&t
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. james malcolm 2/10/14 7:13 AM
restored computer to an earlier date when problem did not exist.
problem solved
google is my home page.again
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. irishlug79 3/3/14 11:57 AM
I click on google chrome....I get an error message.....404...what do I do?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. irishlug79 3/3/14 12:07 PM
This problem started when I was late (2 days) and they disconnected internet servive...I paid. Bck on, but still get 404 errormessage....anyone have a phone # for google tech?






Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. irishlug79 3/3/14 12:16 PM
Do you have a #  for google tech/cust. service?
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. irishlug79 3/3/14 12:30 PM

Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. John Ciribassi 4/1/14 11:36 AM
I just cleared the cache and the problem stopped.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Rohin Nagraj Mahindrakar 4/1/14 6:23 PM
Just clear the cache memory. If using Chrome go to setting-> show advance settings->clear browsing data -> empty the cache.  As simple as that.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Florence Baker 4/3/14 4:33 PM
how do you get it off edmediatley
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. Mozart lover 4/7/14 3:21 PM
I had exactly the same thing after switching to U-Verse.
I hope someone can help with this.
Re: 404. That’s an error. The requested URL /cgi-bin/redirect.ha was not found on this server. That’s all we know. jetta caldwell 4/9/14 8:46 AM
what do i do when my chromebook will not allow me to open settings menu....404 error occurs whenever i try.. i got to forum by searching through address bar  ,,, it will not even open help options

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