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Profile Problem

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Profile Problem SteveLW 8/29/10 3:48 AM
Google Chrome version (type about:version into the address bar): 6.0.472.36
Operating System: OS X 10.6.4
Error Message:
Extensions installed:

Please describe your question/comment in detail (for example, steps to reproduce the problem):

When starting Chrome, the program generates a message 

'Your profile cannot be used because it is from newer version of Google Chrome.

Some features may be unavailable. please specify a different profile directory or use a newer version ofChrome.'

Chrome reports that it is the latest version. What is going on here.

Re: Profile Problem piccpete 9/4/10 3:49 PM
Win7 user here
Yesterday I installed the new version of Chrome that just came out. (6.?)
it was HORRIBLE. The fonts were tiny, and all the fixes and zooms and font change sizes - nothing made it usable. (if you look in the help forum under this new version, you will see a TON of complaints about this issue!) I have macular degeneration, and could NOT read anything!
So I finally, out of desperation, did a System Restore on Win 7, which put me back to version 5.0.375.127. The old version is wonderful! Works well again.
But..Every time I opened Chrome, got message. 'Your profile cannot be used because it is from newer version of Google Chrome.  Some features may be unavailable. please specify a different profile directory or use a newer version of Chrome.'
None of the answers that I found here were quite useful; close, but no cigar. They were for win XP, or Vista, or Ubuntu, or called for such detailed editing and I was not clear as to how to get there.
What I did, that FIXED it, was;
Open Windows Explorer
Changed defaults and views, to show list, and to show hidden files, and to show full directory.
then, I browsed to:
c:\Users\HP\AppData\Local\Google\Chrome\User Data\Default\Web Data
I deleted the Web Data folder.
Closed Windows Explorere, Opened Chrome,
All seems to be working well, and is now actually again offering to save passwords, etc.
Happy camper here.
But I surely am NOT going to updtate to the new horrible version of chrome!  why on EARTH change users default viewing settings!! changing fonts on people was a HORRIBLE thing to do!
Re: Profile Problem dagoz 9/9/10 10:30 AM
What a stupid thing for Google Chrome to do. I keep getting the message - 'Your profile can not be used because it is from a newer version of Google Chrome

Some features may be unavailable. Please specify a different profile directory or use a newer version of Chrome'.

F**k it, I'm off back to Internet Explorer
Re: Profile Problem piccpete 9/12/10 9:38 AM
I have been going round and round to different browsers.
nothing is as good as the OLD CHROME!
My fix above was UNDONE as the new Chrome version 6 INSISTS on downloading and iknstalling; I am NOT able to stop it!

furious ANGRY AND MAD at Google. To change a users settings without asking and allowing preferences is as bad as Microsoft!   FOR SHAME!

Re: Profile Problem benw31 9/30/10 2:15 PM
Hi. Nobody has actually answered the guys question really and I am having the same problem. I have the latest google chrome and every time I open it up it says "Your profile cant be used because its from a newer version of Google Chrome. Please specify a different profile directory or use a newer version of Google Chrome." I have tried reinstalling and downloading it again to no avail. I am on Mac OS X (latest version) and I know little about the technical sides of a mac having only had one the past couple of years. I have looked and searched in many forums about this issue and the only answers seem to be for Windows which is obviously no good for me.. Would someone please be able to help me and let me know what to do in basic terms or as descriptive and detailed as possible because of my lack of technical know-how. Also, sorry for bumping this question. Thanks! benw31
Re: Profile Problem gavinw 10/1/10 11:00 AM
I also have this problem.  It started for me when I switched from Dev channel back to Beta.  (I'm on Mac).

It seems to be working fine - but periodically I get that message "Your profile can't be used..."

Curious what this means and how to fix.
Re: Profile Problem EvilWeasel 10/2/10 8:42 AM
I had the same problem when I switched back from Chrome 7 beta to Chrome 6 stable. Here is what I did to solve the problem:

Go to your home folder/Library/Application Support/Google/Chrome/Default and delete the Web data file. Now restart Chrome. It should work perfectly.
Re: Profile Problem rmstrong 10/2/10 6:42 PM
EvilWeasel excellent worked perfectly... Mac.
Re: Profile Problem twosushi 10/3/10 5:29 AM
To the Windows users out there you go to C:\Users\(Your user name)\AppData\Local\Google\Chrome\User Data\Default and delete the Web Data file.
I think that works.
Re: Profile Problem piccpete 10/3/10 9:50 AM
This works just fine... for about 24 hours.  Then this new version of Google INSISTS on reinstalling and updating itself to the new (and terrible) version; and it does so withOUT asking permission.  I have not been able to find a setting to change this auto install.

After 3 times of deleting that user data, and the update happening again and ruining everything, I have given up on Chrome. Which is a darn shame; I did love it.
I know that thousands of other users have also given up in disgust and left.

I didnt like FF, or IE, or Opera.; I am now using SlimBrowser; the font remains the way it ought to!

I guess that the Chrome developers dont listen to the users any more.  Repeat: what a shame!
Re: Profile Problem benw31 10/4/10 4:24 PM
Hi EvilWeasel. Got as far as Application Support but there isnt a folder named Google or anything similar? Any ideas?
Re: Profile Problem vasa1 10/5/10 12:03 AM
What is your operating system?

In Windows XP, you can look here:
C:\Documents and Settings\Your_Name\Local Settings\Application Data\Google\Chrome\User Data\Default

Also, please remember this could be a hidden file on your system.
Re: Profile Problem vasa1 10/5/10 12:07 AM

Sorry! I saw from an earlier post that you're using a Mac. Even then, you should search for a folder called Chrome after choosing to look for hidden files and take it from there. Can't help anymore :-(
Re: Profile Problem vasa1 10/5/10 12:14 AM
Can it be this ???
/Applications/Google Chrome
Re: Profile Problem SteveLW 10/5/10 12:59 AM
On a Mac, the file you need is called 'Web Data' and is located in 'Mackintosh HD/Users/<your_name>/Library/Application Support/Google/Chrome/Defult'

Hope this helps
Re: Profile Problem benw31 10/7/10 2:04 PM
Hi, thanks for the help guys. I have already checked in Application Support folder and I have nothing called Google or anything that it could be in, in Application Support. I have checked again and i definitely dont have it.. And so you know, google chrome does work almost fine apart from having to reload pages once before they come up. Im on it now so i must have this google folder somewhere surely? i cant seem to find it though lol. Any ideas? Oh actually i havent tried searching for it with including hidden files. I have no idea how to do this on a mac though because ive been a windows man until recently..
Re: Profile Problem benw31 10/7/10 2:10 PM
Sorry, ignore the last comment. I have now found the Google folder, (for some reason it was somewhere else, probably my doing!) and have deleted the Web Data file. Now it works beautifully and seems to have not only got rid of the annoying start-up text but also the reloading problems. Thanks to everyone that helped and all of the responses!! :)
Re: Profile Problem jakable 10/14/10 3:35 PM
Well heck! All I want to do it get rid of the message. The program works fine for me. Do I need a new profile really?
Re: Profile Problem mikeysal 10/19/10 3:13 PM
I can find 'Web data' anywhere! Hidden files are showing and I have searched the entire computer. I am running Mac OS X. Anyone got any other suggestions?
Re: Profile Problem vasa1 10/19/10 8:41 PM
I don't have any recent experience with Macs but you can try:

Mac OS X: ~/Library/Application Support/Google/Chrome/Default

Please note that you may have to unhide or make visible all files and folders before searching. 
Re: Profile Problem jwsk 10/23/10 3:35 AM
Mac OS X: ~/Library/Application Support/Google/Chrome/Default  would be helpful if there were any sign of google/chrome/default in the application support folder! LIke mikeysal I am stumped and am considering using another browser. Otherwise the the application works fine, as jakable says.
Re: Profile Problem AmberC. 10/25/10 10:15 PM
Dear Google Chrome, this issue is quite annoying.
I followed the advice from others about deleting the "Web Data", which did not work for me. So I did this,...

For MacOS users: Quit Chrome, go to your home folder/Library/Application Support/Google/Chrome/Default and delete the History file or files. Now restart Chrome. Worked for me. Hope it helps others.
Re: Profile Problem jwsk 10/26/10 1:32 AM
thank you AmberC but the problem remains; there is no sign of Google or Chrome in the Application support folder. That may be the problem!
Re: Profile Problem Doctoryq 11/23/10 7:03 PM
I ran into the same problem and just fixed it. What other users suggested here works - the trick is to find the right Library folder. Depending on how your Mac was setup, you may have more than one Library folders - one under your Macintosh HD and another under Users folder. I found my Google (profile) folder under Users folder. The following is the steps to fix the problem:
1. Click to open your Users folder, then open the folder for your current user, say "Tom", open "Tom" folder, then open the Library folder.
2. Open Application Supper folder;
3. Find Google folder (if you want to sure to get the right one, click to open it, there should be Chrome sub-folder in it);
4. Delete this Google folder and all folders inside it.
5. Restart Chrome;
6. You can enjoy Chrome again without that annoying message!
Note: If you sync your google settings before, you can re-sync and get your bookmarks back.

Good luck!
Re: Profile Problem hkhamm 12/1/10 9:23 AM
I was having this problem after going from the Dev version to the main version of Google Chrome on Mac OS X 10.6.5.  

Deleting the file ~/Library/Application Support/Google/Chrome/Default/Web Data and then restarting Chrome stopped the message.
Re: Profile Problem a_muni 12/11/10 7:20 PM
I'm having the same problem except i have windows vista. I have tried renaming the default folder to back up default, but it says that I dont have permission. I also tried deleting the web data folder, but when I go to Web data it does not appear as a folder, but just as a file and when i try to erase it tells me that it is open somewhere else. Any suggestions?
Re: Profile Problem vasa1 12/11/10 7:37 PM
a_muni, Web Data is a file, not a folder. Do you get that message because Chrome is running? Have you tried after exiting Chrome?
Re: Profile Problem a_muni 12/11/10 7:38 PM
Oh ok, but no Chrome isn't running.
Re: Profile Problem vasa1 12/11/10 8:06 PM
I think Vista is different! I remember reading somewhere in this forum about how things are different for Vista. Please search the forum for Vista because I can't remember the exact link.
Re: Profile Problem tyrakd 12/20/10 7:44 PM
Hello everyone. I need some help. I have the same problem and Im using windows7. I followed all instructions and cannot find the web data file because it's not on my comp, but Im still having the same problem.
Re: Profile Problem vasa1 12/20/10 8:16 PM
tyra, exit Chrome.
Enable viewing hidden files and folders if needed.
Search for the folder called "Default" here:
~ \Users\username\AppData\Local\Google\Chrome\User Data\Default

Web Data should be in the Default folder.
Re: Profile Problem Peterle 1/1/11 4:46 AM
In GNU\Linux, in particularly Fedora in this example, but in Ubuntu it could be the same, do the following steps:

cd  ~/.config/google-chrome/Default
rm Web\ Data

rm ./History*

In GNU / Linux, in particolare Fedora in questo
esempio, ma in Ubuntu che potrebbe essere la stessa cosa,
effettuare le seguenti operazioni:

cd  ~/.config/google-chrome/Default
rm Web\ Data

rm ./History*
Re: Profile Problem mcwong 1/4/11 1:43 PM
For Windows XP users, one confusing problem is that XP has complete sets of materials under various "user" folders. You have to drill down to figure out which set Google put Chrome in -- it's a different set than where it puts, say, Google Maps.

For me, for example, my root C:\ directory has these folder trees:
\All Users
\Michael McCarthy

After clicking down through each one, I found Chrome in the \Michael McCarthy folders.

After that it was just a matter of clicking down through each of these until I got there:
c:\Documents and Settings\Michael McCarthy\Local Settings\Application Data\Google\Chrome\User Data\Default

Note that if you have your system set up to "hide" so-called system folders, some of the above folders won't be visible as they are hidden. You'll have to unhide them to make this work.
Re: Profile Problem Timmy O'Mahony 1/20/11 8:27 AM
For Mac users, I found Web Data in:

/User/[NAME]/Library/Application Support/Google/Chrome/Web Data
Re: Profile Problem shoravi 1/27/11 9:32 AM
Thank you all for your info - i had the same problem. fixed now. mac os x 10.6.6
I located web data file and deleted. restarted google chrome. it fixed!!
library>application support>google>chrome>web data
Re: Profile Problem mdazad.khan 3/21/11 11:42 PM
I have same problem when i switched from beta version to stable version... very annoying messagebox appears everytime i start google chrom....
Re: Profile Problem Piero87 4/2/11 8:28 AM
The users are not supposed to be doing this. Update should automatically delete all the files it needs to be deleted. Also my saved passwords data was lost after update, so as the forms usually were highlighting my login, now they don't and I have to type my login and password each time I need to check my e-mail. Google, you got to work harder on Chrome.
Re: Profile Problem Squeek2301 4/25/11 1:17 AM
Even Chrome 11 beta has this... is Google even consious about this problem?
Re: Profile Problem Argelius 6/5/11 7:27 AM
I'm pretty good with these computer things, but on my Mac (OSX) I can't locate library>application support>google>chrome>web data (either under user or system, with see hidden files enabled).

I even completely uninstalled the dev build I was using (using an uninstaller program), but still get this error when I launch Chrome 11...

Any ideas?
Re: Profile Problem KiranIY 6/6/11 12:49 PM
Deleting Web Data folder will work but one looses some useful data such as search engines we maintain in google chrome. So to get back those search engines one can do following procedure with sqlite3

I tested fedora15 so should be working for all linux versions.

While doing this you have to close your google-chrome so copy the following instructions some where.

get the database of keywords from the webdata that you are going to delete i.e before deleting as follows:

1. sqlite3 "Web Data"
2. sqlite> .output keywords.sql
3. sqlite> .dump keywords
4. .quit

Now you have dumped your search engines in keywords.sql file.

next you can delete Web Data file. i.e "rm Web\ Data"

Now follow this procedure to read the keywords

1. drop table keywords; (drop the old table so that you do not have any conflicts)
2. .read keywords.sql
3. .quit

Now if you open google chrome you will see all your search engines back.

If you need any other data you have do the same procedure for all other tables. Tables which are available are :

or one can use following Script: given by (

SRC=${1} #argument one is the file containing your source database-file
DEST=${2} #argument two is the file containing your destination database-file
# dump keywords from source database
echo '.dump keywords' | sqlite3 "$SRC" > keywords.sql
# backup database
cp "$DEST" "$DEST".backup
# delete any keywords in destination database
sqlite3 "$DEST" 'drop table keywords;'
# insert source keywords into destination database
cat keywords.sql | sqlite3 "$DEST"
Re: Profile Problem bonaccord75 8/4/11 1:33 AM
EvilWeasel said:  "I had the same problem when I switched back from Chrome 7 beta to Chrome 6 stable. Here is what I did to solve the problem:

Go to your home folder/Library/Application Support/Google/Chrome/Default and delete the Web data file. Now restart Chrome. It should work perfectly."

I'm on Mac Snow Leopard OS X 10.6.8 and Chrome 13.0.782.109 beta.  I get the same message about the profile when I launch the application.  I tried the above: Library/Application Support/Google/ but then NO CHROME so I'm stuck...   can anybody assist? reply to
Re: Profile Problem joydeep india 10/2/11 4:44 AM
I had the same problem.I tried uninstalling and the reinstalling ggogle chrome a multiple times. But it did not solve my problem.But I solved the problem by simply resorting to SYSTEM RESTORE a date prior to when the problem strarted.Try it .I hope it may solve your problem too
Re: Profile Problem skyeman1 12/13/11 2:40 AM
I just had a similar problem with my DSLEXTREME mail, which is sponsored by GMail. I entered a repetitive loop when I logged in to get that web mail. I tracked down the problem to a Sidebar Disabler extension for Google Chrome -- which sets Facebook chat back to its original form.

I noticed this extension was the problem by running Google Chrome in "safe mode". Apparently it has no real safe mode as Firefox does, but it has an option for anonymous browsing (CTRL-shift-N) that will run the browser with no extensions running. And that worked for my e-mail problem, so I went back to the original Window, went to Options/Extensions and just disabled the Sidebar Disabler. Then I wrote to that developer and am awaiting an answer to this bug.
Re: Profile Problem LimitedWard 1/8/12 11:26 AM
I now have a new problem after I fixed the web data thing. Gmail is my homepage and it used to stay signed in automatically. Now whenever I quit and open chrome, gmail is signed out even when I click stay signed in. My cookies are not set to delete after quitting, and the same goes with all browsing data/history. Should I uninstall chrome completely and reinstall or is there a simpler way with application support or something?

OS: OSX 10.6.8
Chrome Version 16.0.912.75
Re: Profile Problem ashley.r 1/14/12 9:59 AM
I am having this error on OS X 10.7. When I go to Library/Application Support/ there is no Google folder.  This error is extremely frustrating as I sync across multiple desktops both Windows 7, Linux, and Mac OS X. My Windows 7 version isn't having any issues, but this one is and is not syncing with my other desktops correctly. I am about to give up using Chrome entirely.
Re: Profile Problem johnclevenger 1/24/12 9:19 AM
For anyone experiencing this problem on Lion (after downgrading Chrome channels most likely), the correct /Library folder is hidden. Just select 'Go to Folder' in the Finder 'Go' menu and type '~/Library'. This will allow you to delete the 'Web Data' file.
Re: Profile Problem stealthopts17 2/8/12 10:59 PM
"For anyone experiencing this problem on Lion (after downgrading Chrome channels most likely), the correct /Library folder is hidden. Just select 'Go to Folder' in the Finder 'Go' menu and type '~/Library'. This will allow you to delete the 'Web Data' file."

This worked for me. Thanks!
Re: Profile Problem Ugo.o.ogle 3/8/12 12:13 PM
I have the same issue but this doesn't work
"Go to your home folder/Library/Application Support/Google/Chrome/Default and delete the Web data file. Now restart Chrome. It should work perfectly."

NO SUCH folder on Mac OSX Lion Chrome 17.0.963.66
Re: Profile Problem Dominick J. 7/4/12 8:56 AM
It was suggested that I delete WEB DATA from my c file But those instructions were for Windows 7.  I have XP so do you think it would still work?  I can't stand that constant POP Up every time I go to the Internet..
Re: Profile Problem Stefan vd 7/4/12 12:43 PM
Please check this big post:
And if you can provide more information, please post it in that big post.
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