Categories: Announcements :

Turnaround times for edits to Google Places listings

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Turnaround times for edits to Google Places listings vanessagene 3/12/12 12:34 PM
There have been a lot of questions in the forum lately about verifying new listings and making updates to existing ones, and we wanted to clear up some of that confusion. We’ve been doing some work on our backend, cleaning up the pipes in order to make more improvements to Google Places over time. Here are the typical turnaround times for updates you make in your Google Places account.

What will usually update in a few days*:
  • Newly verified listings (they may show as "Pending" or "Active" in your dashboard) **can take up to a few weeks**
    • This includes newly verified bulk uploads (and any attributes, as noted below)
    • The listing for your business may be live, even if the link from your dashboard does not work.  Try searching for [business name, city name] in Google Maps.
  • Business titles
  • Addresses
  • Phone numbers
  • Website URLs
  • Pin marker moves
  • Descriptions
  • Hours
  • Categories
What will take about up to two weeks:
  • Photos  **Edit on June 14, 2012: Photos are currently taking about a month.**
  • Videos  **Edit on June 28, 2012: Videos are currently not supported. **
What will update near instantly:
  • Post to your Place page (Update: should be posting instantly now) **Edit: Updates are currently unavailable.**
  • Offers coupons***
What will typically take several weeks to resolve:
  • Merged listings
  • Duplicate listings
*In the past, we've recommended you "poke" your listing to see if that instantly updates the information you see live on Maps. Note that pokes will no longer be instantly effective and can take a few days to process.  

***I’ve heard a couple reports that some offers are taking a day or two to appear live on listings. Keep me posted here in the forum if you’re experiencing this. 

Also, please note that reviews are not affected by these new changes. If you’re experiencing technical issues with the reviews on your listing, please see this sticky post for more information.

Thanks,
Vanessa

Edit: Hey guys, Jade here. Just wanted to note that during big updates or other unusual times, these turnaround times can be longer -- so please view these as estimations rather than guarantees. Thanks!