Categories: Technical issue? :

Google Phone Rep Changed My Address

Showing 1-16 of 16 messages
Google Phone Rep Changed My Address Barry Schwartz 6/18/13 12:34 PM
Jade,

I asked you not to change anything ;-)

On a serious note, a Google rep from India called to confirm my business address.  He ended up changed it from Road to Way.

Details:


Now it shows 250 W Nyack Way #200, West Nyack, NY 10994. 

It should show 250 West Nyack Road #200, West Nyack, NY 10994

I checked my business listing in Google Places and it shows Road

Google Maps Showing "Way" (WRONG):

Google Places Shows "Road" (RIGHT):




How do I fix this?
Re: Google Phone Rep Changed My Address Flash (RER) 6/18/13 12:49 PM
I'm confused as to why you are confused.  You know there were issues with how the map was seeing addresses; you said so yourself at http://productforums.google.com/forum/#!topic/maps/Ej0lJsml5pQ.

Where exactly is your business and I'll finish fixing this up.
Re: Google Phone Rep Changed My Address Barry Schwartz 6/18/13 12:53 PM
One is an address issue and the other is a Google Places Business listing issue.

Unless they are the same? But there  are other businesses at this address that show road.  So I assume this guy changed my address to "way".

Re: Google Phone Rep Changed My Address Flash (RER) 6/18/13 1:39 PM
They were related, your marker location was way off and the only way you could have 250 as your address was to be on "Way".  I've moved you to the correct building, double confirmed with the Rockland County GIS, and updated your address.  I'll have to warn you, though, that we don't use postal addresses on the map; and so you might be a bit startled by the fact that the suite number will appear at the beginning of the address (which is how the majority of the world does it and is actually also valid for the US as per USPS).  There is no way to fix your road and have the suite at the end.

My changes should show as soon as one of my colleagues approves it.
Re: Google Phone Rep Changed My Address Barry Schwartz 6/18/13 1:53 PM
Good to know. Thanks for your help. 
Re: Google Phone Rep Changed My Address Barry Schwartz 7/1/13 4:41 AM
So the directions are working but it seems it still says "Way" vs "Road" in the search results.  Need more time?
Re: Google Phone Rep Changed My Address Flash (RER) 7/1/13 12:31 PM
Yes, the road name appears to have corruption in it and I had to report it separately from the move.
Re: Google Phone Rep Changed My Address Barry Schwartz 7/9/13 4:47 AM
So how long do you think it might take?
Re: Google Phone Rep Changed My Address Flash (RER) 7/9/13 10:48 AM
I have no idea, each issue takes a different amount of time to resolve.  It is not just a case of changing something; if that was it I could do it myself.  There is an actual issue, and so the resolution time will depend on the complexity of the cause of the issue.
Re: Google Phone Rep Changed My Address Barry Schwartz 7/19/13 4:35 AM
I am not an impatient guy, really, I waited over 3 months to get Google Glass. :) 

I am telling you, this issue only happened after a Google Maps rep from India called to verify my address.  He must have changed it from Road to Way, and I have no way to change it back.
Re: Google Phone Rep Changed My Address treebles 7/19/13 5:16 AM
Barry,
Did you contact Places support?
If you did not, please contact Places support using the red CONTACT US button in the Places Help Center
https://support.google.com/places/

Press the Call us button to request a Call Back or alternatively

Select My listing has incorrect information
and choose the option Listing data, including...
Fill out the form and submit.

Re: Google Phone Rep Changed My Address Barry Schwartz 7/19/13 7:21 AM
good idea, 15 mins hold time and got through.  said it would take 1-24 hours to fix.  

Not sure why I didn't do this before...
Re: Google Phone Rep Changed My Address treebles 7/19/13 7:38 AM
Barry,
It seems to be fixed already, both on Maps and web searches, including the Knowledge Graph.
https://www.google.com/search?q=rustybrick+10994
https://maps.google.com/maps?q=RustyBrick&hl=en&sll=41.098241,-73.994293&sspn=0.010543,0.022724&gl=us&hq=RustyBrick&t=m&z=16&iwloc=A
Re: Google Phone Rep Changed My Address Barry Schwartz 7/19/13 7:40 AM
Awesome.  That was too easy.
Re: Google Phone Rep Changed My Address Cheng Mei Yee 7/19/13 12:32 PM
More people search for businesses online than anywhere else, so it's important to make sure your local business listing can be easily found on Google.com and Google Maps. With Google Places, creating a great listing takes just a few minutes and doesn’t cost a thing.

Edit your listing and speak for yourself

Your business probably already shows up on Google, but you should still verify your listing and make sure its details are accurate and thorough. Your improvements will start appearing soon after you verify them through Google Places. Also, you can add notifications
Re: Google Phone Rep Changed My Address Barry Schwartz 7/19/13 12:34 PM
read the entire thread before replying. thank you.