|Where have all of the Google Places videos gone?||elSue||5/9/12 3:24 PM|
Note: Users in the forum can't help if you don't give them all the details. Please provide the following information
What's the issue you're experiencing? All of our clients with videos, the videos are gone (the ones I've checked so far.) We had been having trouble the past week or so where the video shows on the backend, but not on the Place page. I would take it down, put it back up, submit and they would come back. This is happeniing again with the following listings:
Link to Places listing:http://g.co/maps/rnxph
Business name Protection Plus
Business location: Shrewsbury
Business telephone (as it is in your account):
Business category (e.g. hospital, etc.):
Business name: Vein and Aesthetics Clinic of New England
Link to Places listing: http://g.co/maps/6ra58
Business name: G. Falzon & Company
Link to Places listing: http://g.co/maps/eh58w
Business name: Ideal Health & Wellness
Link to Places listing: http://g.co/maps/y9ydp
Business name: Supercloth Clean
Is there something going on - a known issue? Will they come back or do I need to go in and take them down from the backend and resubmit them?
Please let me know ASAP - you help is appreciated.
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||5/9/12 3:34 PM|
Good catch Susan, think you caught a new bug. Thanks for the heads up. Just checked and all my client videos are gone too.
They just did 2 updates - one for the new bulk upload interface and one for the new offer interface. Maybe that caused a problem.
Will let Vanessa know and have her investigate.
|Re: Where have all of the Google Places videos gone?||vanessagene||5/9/12 3:50 PM|
Thanks, guys! So this might be related to the bug from last week — we're pushing out a more permanent fix for that one Thursday/Friday. I'd like to check back in end of day Friday to see if these videos are back up. (So don't touch anything in your account, just sit tight.) And then if that doesn't work, I'm gonna do an edit > submit on some of your listings, Susan, and Linda if you have some examples, see if the videos come back by Monday. And from there I'll check back in on next steps.
Sorry there's not something quicker here.
If others have more examples, where you noticed your videos were live and then disappeared over the last couple days, go ahead and include a link to your listing on this thread.
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||5/9/12 3:53 PM|
Thanks for checking and responding so quickly Vanessa and TIA for keeping us in the loop! Things like this are easier to deal with when we know what's up and know help is on the way. :-)
|Re: Where have all of the Google Places videos gone?||elSue||5/9/12 5:27 PM|
Thank Vanessa and Linda! I won't touch anything, but will let you know if they come back. As always, I appreciate both of your help!
|Re: Where have all of the Google Places videos gone?||elSue||5/9/12 5:44 PM|
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||5/13/12 1:28 PM|
Susan it looks like a few Place pages in your top post have videos again, but my client's videos have not come back yet.
Also is your Place page down? The link above gives me the do not support message and when I try direct map search it just says loading and won't come up?
|Re: Where have all of the Google Places videos gone?||elSue||5/13/12 3:22 PM|
All of the videos have come back except for:
Business name: Supercloth Clean
The elSue Place page is up now with the video included. Here's the link again http://g.co/maps/vmjn9 Last week we had the "do not support message" and then it came back up again. When I search for "Internet Marketing Holliston MA" we come up in position A.
I'm not sure if Vanessa is fixing these manually or they just came back. I was holding on until we heard back from her. That's a big problem for you that your clients videos have not come back yet. Do you know if anyone else is having problems with their clients videos disappearing? I saw your video post with the issue and was going to go back to checkout the feedback.
When I do searches tonight the results are all coming up in "Maps" and then I click on it to see the Place page. Usually, I'll see them within the organic results.
Thanks for following up. I'll let you know when the other two come back. Please keep me posted on your clients too.
If your a Mom - Happy Mothers Day!
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||5/13/12 9:18 PM|
Maybe Vanessa's poke worked or maybe engineers specifically worked on yours to bring them back.
I'm pretty sure all videos are still missing not just mine. For example check the page one rankings for these super competitive phrases. "beverly hills cosmetic dentistry" and "seattle chiropractors". These guys are all top marketers and all except maybe 1 or 2 had videos. None do now.
I edited a Place page for a new client Friday and images and videos showed up instantly. So it appears to be only existing videos that are missing.
Glad your listing is back!
Thanks and Happy Mother's Day to you too.
|Re: Where have all of the Google Places videos gone?||vanessagene||5/14/12 12:45 PM|
@Susan So I didn't touch any of the listings intentionally, I wanted to see if they had come back by today (Monday). I'm collecting up examples of videos that are still missing though, to see if the engineers can detect anything. I actually think this is related to that "we do not support" bug from a couple weeks ago; most of the issues from that are fixed, but there may be a couple funky things yet (like this) that just need wait some more for all the kinks to be worked out.
If anyone has more examples of this — your listing last week showed the videos live, but now they're missing — please post links to the listing itself here, and give me any timings (that's always helpful) - eg when they were there, when you noticed them missing.
|Re: Where have all of the Google Places videos gone?||elSue||5/14/12 1:18 PM|
@Vanessa - I just checked again and all of them came back except these two:
When Libby's Gallery went live about a month ago we got the "do not support this location" message and waited it out until everything appeared. Supercloth Clean has been live for about 6 months. We had a issue with a duplicate in the beginning, but that was taken care of months ago.
It looks like Linda's clients are still having problems. I'll let you know when Libby's Gallery and Supercloth Clean's videos come back.
Thanks for your support!
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||5/14/12 8:51 PM|
@lenards posted here but it's closed so I can't reply: http://productforums.google.com/d/topic/business/3zJg-4xLQEk/discussion
Your videos appear to be showing now. http://maps.google.com/maps/place?cid=14546634342933241382
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||5/16/12 11:19 AM|
A new report in case engineers need more examples. This one from UK: https://groups.google.com/a/googleproductforums.com/d/topic/business/_o3l0Zw8gJM/discussion
|Re: Where have all of the Google Places videos gone?||PlacesMonkey||5/18/12 10:37 AM|
I just wanted to add another case/example for the Google Support team to troubleshoot.
Videos missing from live listing that displays to the end user, but are in the Google Places dashboard.
|Re: Where have all of the Google Places videos gone?||vanessagene||5/20/12 6:16 PM|
Thanks for these examples, guys! The engineers are still investigating.
|Re: Where have all of the Google Places videos gone?||SBOA||5/22/12 10:11 AM|
We have the same problem - 5 videos none of them showing
|Re: Where have all of the Google Places videos gone?||siamlegal||5/23/12 8:02 PM|
I just wanna ask how did you fix the "do not support message" bug on one of your listings? I'm having that problem on one of my listings http://maps.google.co.th/maps/place?hl=en&georestrict=input_srcid:fe01463417f6ad44.
|Re: Where have all of the Google Places videos gone?||evisio||6/27/12 6:54 AM|
Any more news on this? We still are not seeing videos that were uploaded in Google Places
|Re: Where have all of the Google Places videos gone?||elSue||6/27/12 9:29 AM|
Google Places merged with Google+ creating a Google+ Local page. You can no longer post videos on your Google+ Local page. You still see the option in your Dashboard, but they will not be there. Once your Google+ Local page is merged with your Gooogle+ Your Business page, you will be able to post videos.
I wrote a post called "Welcome G+ Local". It's about the merge and has a video with Google employees explaining it all.
Hope this helps.
|Re: Where have all of the Google Places videos gone?||evisio||6/27/12 12:04 PM|
I did see that video before.
From what I’ve ready and watched it’s all very confusing. For most of our clients we only had Google Place Pages which were updated to Google+. Most do not have separate Google+ Business Pages
Does this mean we now have to setup Google+ Business Pages for our clients (I kind of thought that’s what was just created for them by Google’s update?)
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||6/27/12 9:13 PM|
@evisio, nope may be just a little confused. It's much less complicated than some make it but still confusing.
Google Places already morphed into Google+ Local (just a half way step - not all the way to a G+ Business page yet.)
G+ Local has the business data and reviews but no videos, circles, hangouts and other social features.
Next step will be for Google to morph the current G+ Local page into a G+ Business Page
OR if you already have a G+ Page, it will allow you to merge the 2.
No don't set up a G+ Business page, just wait for G to upgrade your clients when the time comes.
No what you see today was a 1/2 way step - the upgrade to G+ Local - NOT G+ Business pages.
There are a couple stickies at the top of the forum that attempt to explain all the issues.
|Re: Where have all of the Google Places videos gone?||suzillazilla||8/6/12 4:01 PM|
I have tried to follow the instructions to bring all our Google Places company pages over to Google + Local (http://support.google.com/plus/bin/answer.py?hl=en&answer=2622993), but hit a few snags:
1 - it wouldn't let me sign up with our place name (Vitamin T is our company, it made me use my name)
2 - after I created the Google + account to be associated with the email address I used on my Google Places account, it asked me to create a page - I typed in our company name an have a blank slate...
I don't see any way to actually carry over all the work I did on our 21 locations to the new G+ local page? Though your instructions say "Next you’ll be asked to move your content to Google+."
|Re: Where have all of the Google Places videos gone?||`Keenan||8/6/12 4:04 PM|
@Susie - pls start a new thread
|Re: Where have all of the Google Places videos gone?||Linda Buquet ~||8/6/12 7:10 PM|
Susie, you are confused because Google makes it REALLY confusing.
The instructions you linked to are for CONSUMERS to move their review content over. (Reviews and ratings) Nothing for business owners in that help doc.
BUT they don't make it clear at all - so it's confusing people.
As Keenan said start a new thread and we'll try to help you there.
BUT bottom line, Google already upgraded your Place pages to G+ Local pages so you don't need to do anything now.
There is a merge option that just launched but it's for single locations. So nothing for you to do right now except wait.
Sorry you wasted all that time going down the wrong path. I alerted Google to your post and asked them again to go through the help docs and try to clarify things.
|Re: Where have all of the Google Places videos gone?||BertieVanGreunen||1/15/13 5:04 AM|
Not sure why post has been marked as duplicated as i still have no answer and don't understand why i am being directed to Susan's post.
My problem is that the images i have uploaded does not show in G+ local and the ones that does show is still the previous images which i have also update more than a month ago. So could someone please help me out.
Here is the post again:
My problem is that the images does show although i have added and replaced existing images. When i go to the dashboard then the new images is there. I have done this changes +/- 8 weeks ago. The othre issue is that only 1 category shows where some of them shows the second category.
65 Freight Road
012 661 8900
7 George Blake Road
021 886 8000
Moving & Storage Service (although I have chosen Self-Storage Facility)
42 Delson Circle
Heritage Park Business Park
021 851 1052
Document Storage Facility (although I have chosen Self-Storage Facility)
17 JG Strydom Drive
011 025 3530
Document Storage Facility (although I have chosen Self-Storage Facility)
"We currently do not support the location"
24 Ou Paardevlei Rd
021 852 2510
|KarenSofie||4/13/13 6:42 PM||<This message has been deleted.>|