Categories: Technical issue? :

Verification available for local pages created in Google+

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Verification available for local pages created in Google+ Jade W. 8/3/12 11:40 AM
Hey guys,

For those of you that have created local Google+ pages (with social features) -- good news! Today, you can become the verified business owner for that local Google+ page.

In essence, this will combine the page you created in Google+ with the page in Google+ Local (formerly Places listing). Your business’ presence across Google Search, Google Maps, and Google+ will be unified. You’ll be able to manage this page from Google+ Pages admin. Check out the Meatball Shop for an example of a combined page, with both social features and reviews.

If you’re ready, just click on Verify now on the right side of the page. You’ll need to verify that you’re representing your business by having a postcard sent, even if you’re a verified business owner on Google Places for Business. Also note that verification will only work for pages created in the "Local Business or Place" category in Google+.

The new upgraded pages aren’t yet available for those that just have local Google+ pages with reviews. We’re working on getting the upgraded experience to all business owners. We do not recommend that you create another page for your business if you already have one.

Got questions? Reply here -- I’ll update this post with answers.

Thanks,
Jade

Best Practices

  • After requesting a PIN, don’t change your name or address until you’ve completed verification.
  • All of your core information (Name, Address, Website, Email) should always be marked Public. Marking it “Private” at any time could produce unexpected results
  • Don’t wait to enter your PIN! Verify as soon as you receive it.
  • Enter your address in a way that Google Maps understands. This means -- you should be able to input the exact text of your address and find your location in Google Maps without going through a "Did you mean" prompt.


FAQ (last edited November 28)

Should I try to verify the page I made in Google+?

Can a local Google+ page that I make in Google+ have multiple administrators? (ie, Can multiple Google+ profiles manage my page?)
Yes! There are two types of administrators -- owners, and managers. Read more about each role’s capabilities here.

Can I have one social local Google+ page that links to my many locations?
No, at this time, we only support one social local Google+ page linking with one location.

What if I made my social Google+ page in a category other than “local business/place?”
Currently we only support verification of pages made in the local business/place category. You may make a new page in that category to access verification, but we cannot automatically move content or followers. There is currently not a way to change the category of a +page.

What about if I’m a service area business (SAB) with hidden address?
The new verification process does not currently support service area businesses with hidden addresses.

What if I’ve just got a local Google+ page with reviews (in Google+ Local) but don’t have a social +page?
I recommend waiting until the upgraded experience is available to more people. Right now, only those that have a social +page can get the upgraded experience by going through local verification.

I manage many multiple locations using Location Manager. What should I do?
Right now, we can only verify social local Google+ pages with one specific address -- and we can only merge one social local Google+ page with one local Google+ page (with reviews). There isn't a bulk verification option right now.

What if my Places account and Google+ account are different?
Doesn't matter right now. All social Google+ pages going through local verifications will be going through postcard verification. So, upon postcard verification, you should manage your page through the Google+ account. (Don't edit your page using Google Places for Business. The only reason to log in to Google Places for Business would be to check analytics.)

I'm getting a 500 error when trying to verify my page.
Known issue, working on it. Thanks for letting me know!

What happened to my owner responses after going through local verification?
Owner responses may stop appearing after the local verification. You can repost them when signed into the account that you use to manage your social page.

Why does my "From the owner" look strange?
We're experiencing some formatting issues with the merged pages. You might see HTML tags (like <div>) in your owner description -- we're looking into it!

What if my place doesn't have an existing listing in Google+ Local?
If, for example, your business is brand new and does not have a listing on Google+ Local, you can still verify its Google+ page in the local business/place category. When going through the verification process, you may be asked if any existing listings in Google+ Local represent your business. Check to make sure, but if none of them do, you can still proceed with verification. A postcard should be sent to your location.

The social page I made seems to be merging with the incorrect page with reviews. Help?
Request to merge these pages as duplicates using this troubleshooter, selecting the option, "There is a duplicate listing..."

The page for my business seems to be stuck "In progress" in verification.
We're seeing a handful of pages that seem to be stuck in verification and are working on a solution. Sit tight!
Re: Verification available for local pages created in Google+ VIUS 8/3/12 12:24 PM
Hooray!
Re: Verification available for local pages created in Google+ Grandmaster Flash 8/3/12 12:35 PM
Nice!  Only single admin access correct? Our G+ page is assigned to one Google account while Local is associated with another which will likely complicate matters.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/3/12 12:37 PM
So exciting! I've blogged and posted the news everywhere I can. 

Anxiously awaiting help docs, hopefully a FAQ and more updates as they happen.

Kudos to the team!

Linda
Re: Verification available for local pages created in Google+ Mike Bunnelll 8/3/12 12:49 PM
This is just one Google+ Local page connecting with a Google+ company page right? Does this allow connecting multiple Google+ Local pages to a single company page?
Re: Verification available for local pages created in Google+ Nyagoslav 8/3/12 1:05 PM
Hopefully the merge will soon be available for everyone.
Re: Verification available for local pages created in Google+ Mike Wilton 8/3/12 1:15 PM
"The new upgraded pages aren’t yet available for those that just have local Google+ pages with reviews." What do you mean by this? Not sure I understand what sort of Google+ Page this would be.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/3/12 1:21 PM
Mike, I believe what she means is if you ONLY have a G+ Local Page (Google Places page) and NO G+ Business page, you can't upgrade yet. 
Because this type of merge only works if you already have a G+ Business page. (And it must be set up with Local as category too. If not you can't verify/merge right now.)

Linda
Mike Wilton 8/3/12 1:24 PM <This message has been deleted.>
Verification available for local pages created in Google+ Mike Wilton 8/3/12 1:46 PM
What will happen if the Google+ Local Page and the Google+ Page are in different Google accounts. Will this still work?
Re: Verification available for local pages created in Google+ Chris Silver Smith 8/3/12 2:41 PM
I have to say it's really ridiculous to have to go through postcard verification again -- if the Place listing is already verified, and the address/name/phone remain the same, it should be totally unnecessary to repeat the verification process.
 
 
Re: Verification available for local pages created in Google+ John Biundo 8/3/12 3:15 PM
Hi Jade,

Can you please confirm how this works for businesses that have multiple locations?

As I'm sure you can understand, there may be some real concerns about monitoring and engaging in social interactions across 100's of local Google+ pages. But it appears that this is the only option currently available for businesses with multiple brick-and-mortar locations.

I'm trying to develop a strategy for how to deal with this opportunity.  We would love to engage with customers across all locations.  What are our choices?  Should we create individual local Google+  (formerly Places listings) pages for each location?  Or is Google going to provide a mechanism for linking multiple local Google+ (formerly Places listings) pages with a single Google + business (brand) page?

For what it's worth, I am basing my understanding on speculation I've seen about this, but nobody from Google, that I know, of has specifically described how a business with multiple locations should deal with this.

I do note that the example that is often provided -- the Meatball Shop -- is a multi-location business.  From what I can see, they have 3 local Google+ (formerly Places listings), but only one of them has the social features.

If this is a business that Google has worked with to highlight the capabilities of integrating the Local and + capabilities, I'm taking this as evidence that my interpretation above is true (i.e., if it were possible to link all 3 local pages to a single business page, it would have been done for this multi-location business).  It's also interesting to note that this business did NOT choose to set up multiple business pages; perhaps this is for the reason I cite above (it seems unreasonable for a business to have monitor social interaction across each location separately, and perhaps this informed their choice).

As you can see, this is a critical issue for large businesses with multiple locations (if dealing with 3 social pages is tough, imagine how hard it would be to deal with 100's!), and I would urge Google to  provide some clarity and a roadmap for how to plan to deal with this issue/opportunity.

Best Regards,
John
Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/3/12 3:32 PM
John, not to answer for Jade, who probably has a better reply.

But in all my blog/forum posts I'm referring to today's announcement as Phase One. From my perspective this is just the start and today's announcement only addresses the easiest and most straight forward merge option. One G+ Business Page merging with one Place page (G+ Local page).

There are all kinds of other complicated scenarios that need to be addressed like multi-locations. And what about SEOs and agencies that have a bunch of Google Places for clients in their own dashboard? (Which they should not have, but many do.) How are they going to upgrade/merge so clients can manage their circles and post updates? Bunch of other types of situations that will need to be worked out as well. 

So I see today as initial roll out for the easiest most straight forward cases and think we may need to wait for instructions on all the different complicated scenarios that some folks have.

My 2 cents anyway...

Linda
Re: Verification available for local pages created in Google+ John Biundo 8/3/12 4:03 PM
Hi Linda,

I really do appreciate your knowledge and input!  It's great to get community input, and I think you're exactly right.

The point remains, however, that you and I are both speculating, and that while there are many complicated scenarios (and I agree with you that agencies that manage multiple places for their clients in their own dashboards are making a significant mistake, and, since this is somewhat common sense/best practice, I'd argue that this is a complication that is "less urgent" for Google to solve, but that's another whole discussion!), there aren't many that could be more important than this one when you think about the chains, restaurants, hotels, etc. that are impacted by this.  

It simply seems self-evident to me that this should be a pretty high priority for Google to address, and I'm a bit confounded by the lack of any guidance.  I'm willing to be patient for multiple phases of a rollout.  As I stated in my question, I'm more interested in developing the strategy at the moment, than in detailing out the ultimate implementation.  I suspect many other chains have the same issue.  The response I'd love to get from Google doesn't need to spell it all out, but an acknowledgement of the current state of things, at the least, and better yet providing a roadmap so large businesses can plan ahead, would not only help with the strategy issue, but would also inspire confidence that Google is not ignoring a critical issue.

Thanks again for weighing in.  It is greatly appreciated.

Best,
John
Re: Verification available for local pages created in Google+ Riemer 8/3/12 7:40 PM
Strange. On the G+ Meatball Shop "homepage" is a big button "Write a review" but I did not see any previous reviews at all. I discovered them by accident, in the About tab. Sheer luck I found them. Who expects to see reviews when he clicks an "About" button? And the other way around, who will click an About button when he is looking for reviews?
I assume Google wil do a page make-over shortly. It's no use writing a review when people don't see the reviews on the first page. It is no use checking out Google Local when you don't see reviews. It is no use opening a Google Local account when people don't see the good reviews you worked so hard for.  

Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/3/12 8:30 PM
Confused by your comment Reimer??? I believe the about page IS what you would call the home page. 
If you search for the business the "About Page" is what you land on - and all the reviews are right there.
This is true from Google search, maps search and G+ Local search. 

Linda

Re: Verification available for local pages created in Google+ masonsharpe 8/4/12 4:34 AM
In addition to the problem John points out about multi-location businesses, google's verification process is a big problem with property owners.  For example, if I own an out-of-state 500-unit apartment complex, google won't allow me to claim ownership of that apartment's page, but any one of the 500 renters can claim ownership of that apartment's page, and basically lock me out if they want to change the name or description of the apartment complex on google.  Even if the renter ends up leaving and moving into another apartment complex, in google's eyes, they will still maintain ownership of my apartment complex, and I will never have the ability to change it.  

Mason

Re: Verification available for local pages created in Google+ MBlumenthal 8/4/12 7:01 AM
@Chris
Google is aware of the friction but this is as Linda points out a step in the process. 

Jade noted: "The new upgraded pages aren’t yet available for those that just have local Google+ pages with reviews. We’re working on getting the upgraded experience to all business owners. If you’re curious, go ahead and create a Google+ page in the local category."

If a business waits, and has already verified I do believe that it will be automatic.

Not ideal but it is a staged rollout.
Re: Verification available for local pages created in Google+ www.geoseo.it 8/4/12 11:26 AM
hi,

has the verification process for Google+ Business pages been rolled out internationally?

thanks!
Re: Verification available for local pages created in Google+ kellylarson 8/4/12 11:36 AM
So exciting! Glad to get the update.

Is there a benefit to creating a G+ business page and merging the pages now as opposed to waiting for the merge to happen? Or is the benefit just that it will happen sooner?

Also, for businesses who have been trying to work through correcting information and merging pages with split reviews, do you have advise as to which pate to verify the G+ Local listing with?

Thanks for your help!
Kelly

Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/4/12 1:05 PM
FYI All, 

Jade edited original post and added an FAQ that addresses some of your questions.

NOTE: Home-based or service area businesses with address hidden. You can't upgrade yet. 
(Sorry) I tried it last night and had probs before I learned it was not available (today).

Re: Verification available for local pages created in Google+ kate henderson 8/4/12 5:08 PM
The page you linked to just continuously loads and my google page also continuously loads, what's wrong?
Re: Verification available for local pages created in Google+ Nick Ker 8/6/12 7:46 AM
D'oh!  When Google+ business pages first started, I decided to go with the regular (non-local) version because the company does business both locally and internationally. I actually had set up both at first but deleted the local.Would love to have my Google+ Local (Places) page and business page integrated.

Will this merge be available for all business pages in the future?
Re: Verification available for local pages created in Google+ Justin Sous 8/6/12 8:33 AM
Linda,

"What about if I’m a service area business with hidden address?
The new verification process does not currently support service area businesses with hidden addresses. "

Any update from Google as to when something will be available for businesses with hidden addresses?

Thank you!
Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/6/12 9:55 AM
@Justin, sorry but no ETA on service area businesses with hidden addresses as yet.

@Nick, not sure about integrating, but I "believe" you can just set up an additional page and set as local. It just would be starting from scratch with no circles or posts.

Edited to add see my disclaimer 2 posts down. I said I "believe" but wanted to clarify.

Linda
Re: Verification available for local pages created in Google+ Nick Ker 8/6/12 10:09 AM
I thought that may be the case. I just want to make sure there would not be any problem with having multiple Google+ pages (local and brand), since multiple Places pages were not allowed. 
Thanks
Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/6/12 12:24 PM
Nick WARNING - Sorry should have given a disclaimer.

I don't consider myself a G+ expert yet by any means. (Currently my expertise is mainly Places) So read the G+ help docs and guidelines before you do that. 
OR start a new thread with a descriptive title asking if it's OK and maybe one of the G+ experts or Google will confirm.

BUT it looks to me like you can create multiple pages. Now I would not do duplicate LOCAL pages, that's for sure. 

Let's not take this thread off topic BUT if you start a new thread, do post a link here for anyone that has same Q and needs answers.

Thanks, Linda
Re: Verification available for local pages created in Google+ Joe Sweeps 8/6/12 12:48 PM
@Mason: I don't want to split things too finely on the hairs here, but I have a question for you about a 500 unit apartment complex. Does a property that size have an on-site manager that you speak with regularly? Couldn't you have the post card sent to that manager on-site and have that read you the verification code over the phone for you to enter? I appreciate that might not work for smaller properties with no dedicated on-site management office or unit, but I think of a 500 unit property as pretty big and likely to have a local contact you can leverage. Have you tried that?

Cheers,
Joe
Re: Verification available for local pages created in Google+ masonsharpe 8/6/12 3:51 PM
@Joe...your right!  I tried exaggerating the number of units to make my point, and your comment about an on-site manager blows up my hypothetical:) The truth is that we primarily manage only shopping centers and industrial warehouse locations...which are not large enough to have on-site management.  I just used an apartment complex as an example since more people know what its like to live in an apartment in comparison to being a tenant at a retail shopping center.

I actually started my own post here since I wasn't getting much response in this popular line of posts, and found a Level 9 guy that is trying to help out.  If your interested, feel free to join in on our conversation
Re: Verification available for local pages created in Google+ Michael S. Doran 8/6/12 10:58 PM
So what is the proper method for claiming an existing listing now?

Is it to simple create a Google+ page, then verify it and we are done?

Do we need to do anything on the old Places/Google+ Local side if it was unclaimed?

Thank you.
Re: Verification available for local pages created in Google+ MBlumenthal 8/7/12 5:36 AM
You can just claim a listing via the new process and leave it at that. Unfortunately all of the Places Dashboard functionality is not yet available to the +Business page. For example there is a very limited option to select categories for the +Business page and if you want any granularity at all it is necessary to that via the old Dashboard. 
Re: Verification available for local pages created in Google+ el Rafa 8/7/12 10:54 AM
On Friday, August 3, 2012 1:40:00 PM UTC-5, Jade W wrote:
You’ll need to verify that you’re representing your business by having a postcard sent [...]

Hi Jade, are verification postcards sent internationally, e.g. to Mexico? 
Due to the insane waits and unreliability involved receiving mail from the USA, it would be great if we could get phone verification a la Google Places. 
Is this in the works? And if so, what's the ETA? 

CC: YouTube
Re: Verification available for local pages created in Google+ A1 Elite Transportation 8/7/12 10:09 PM
Good day to everyone!

Our listing has been dropped from the maps since june 26th and sometimes it says ' WE DO NOT SUPPORT THIS LOCATION' and sometimes it say "BEING REVIEWED". This has been going on for about 2 months now we have written back and for to the support team and they are absolutely fantastic in following up..Kudos to you all guys... Can someone please look into this as this has impacted our business a lot. We had 100 +  reviews and when the initial transition was made to Google+ we were down to 60 and no the listing is gone.

Attached below are the emails we have received from the Google staff.........

Hello Malik,

We are glad to be helpful to your business.

We are experiencing technical issues, as I pointed out in my last email to
you. There is nothing wrong with your listing, it is within our quality
guidelines, but until we get these issues resolved, the listing will not
be live. We are working hard to resolve and restore your listing and we
know this is important to you, your business, and to us as well.

Please be patient. While we do not have an estimate we can give you, I can
assure you we are working on this.

Thank you.

Regards,


The Google Team



Original Message Follows:
------------------------
From: <orla...@elite-transportation.com>
Subject: RE: [#1057848192] Google Places for Business Help
Date: Thu, 26 Jul 2012 12:57:43 -0700

> Good afternoon ! We greatly appreciate your response! Our most
important concern, Rosy, is that it has been over sixty [60] days that we
have been waiting for our reviews to be posted on Google. This has
affected our sales volume greatly. PLEASE post our listing on Google
Maps! We need your service! Google provides us with an awesome
service that we miss and need as it is very apparent that it has impacted
our business. You have been emailing us for the last two months about
this issue. We would imagine at this point that you have identified the
cause and can list us as your operation is an advertising and
technological giant. We will be very excited to see our listing up
within the next couple days! Have a great afternoon,

 
-------- Original Message --------
> Subject: Re: [#1057848192] Google Places for Business Help
> From: "Google Help" <local...@google.com>
> Date: Mon, July 23, 2012 9:52 am
> To: orla...@elite-transportation.com
>
> Hello,
>
> Thanks for your getting in touch with us about your listing not
displaying
> on Google Maps.
> We have identified the cause of your listing not showing and are working
> on establishing a pathway to revive dropped listings which meet our
> quality guidelines.
>
> We don't have a timeline which we can give for this, but your submission
> helps us keep track of this problem and we will be reviewing your
listing
> once the fix is fully established.
>
> In the meantime please do not try to create a new listing. We appreciate
> your patience while we resolve this issue and place your listing online.
>
> Regards,
>
>
> The Google Team

Jade, or any one else from the Google team, we would greatly appreciate your help in this matter. We are a limousine company and we do have a suite where
we have walk in traffic and we travel all over Florida to provide service.

Have a great day everyone

Thank you

Malik

Re: Verification available for local pages created in Google+ Steve Masters 8/8/12 8:04 AM
There are some unanswered elements in this announcement so if anyone has answers I would appreciate it.

None of the G+ Business pages I created or manage appear with the "Unverified" link next to the page name at the top. Is this because the account I am signed in with owns no Places listings?

If you do have a Places listing (now G+ Local page) and you then create a G+ Business page, are you then offered to link them together, or does this only occur for pages created before this announcement?
Re: Verification available for local pages created in Google+ jim.jaggers 8/8/12 9:08 AM
You need to set up your Google+ for Business page as a Local Google+ for Business page in order to merge it with your Google+ Local page.  The type of business page has only been available for a few months, before that there was just the generic Google+ for Business page.  So if you set up your Google+ for Business page some time ago, or just didn't think to select the Local type when setting up the page, you will not be able to merge it with your Google+ Local page.
 
You can create a new Google+ for Business page, make it a Local type, and then merge it with your Google+ Local page. At least I think you can.  This is all new to me and I haven't actually tried to do the merge yet.
Re: Verification available for local pages created in Google+ Kaleh 8/8/12 9:21 AM
@Steve Masters

In addition to the suggestion made by jim.jaggers that the Google+ Business page may not have been created using the "Local business or place" category, another user has reported that they were only able to see the "unverified" label when they logged in with an owner account.  They could not see it when logged in with an account that was only a manager.

Are you logged in as an owner or as a manager of the pages you do not see the "unverified" label?

It would be helpful to know the URLs of the pages that you are having an issue with.  Sometimes users are assuming that they were created under the "Local business or place" category, but they really were created under a different category.
Re: Verification available for local pages created in Google+ Meding44 8/9/12 8:47 AM
Hi @Kaleh

I've the same concern than @Steve Masters cannot see the "unverified" label on my page when logged as owner (https://plus.google.com/103303861545037924923). I'm wondering if this feature has been rolled out internationally or at least in Canada/Quebec ?

Thanks for your reply



Re: Verification available for local pages created in Google+ treebles 8/9/12 8:56 AM
Meding44,
Your Google+ Page for business does not seem to be in the Local category.
At this moment only Google+ Page for businesses categorized as Local can be merged with the Google+ Local listing.
It is not possible to verify a Google+ Page for business categorized as Local if there is not a corresponding Google+ Local listing. At least not at this time.
Re: Verification available for local pages created in Google+ Meding44 8/9/12 9:12 AM
Thanks for your reply I've another page another account and would like to know how to check the category via settings it dosn't appear !
TheWebsiteGuy 8/9/12 10:32 AM <This message has been deleted.>
Web45 8/9/12 10:58 AM <This message has been deleted.>
Re: Verification available for local pages created in Google+ jim.jaggers 8/9/12 5:18 PM
The check I use ot identify a Google+ for Business page as Local is whether or not it displays an address immediately below the picture and tabs at the top of the page.
Re: Verification available for local pages created in Google+ Sombrero Peak 8/10/12 9:56 AM
Jim, would you mind checking to see whether our Google+ business page was created as Local? Here's the URL:  http://goo.gl/evKhx 

The page has a map, not an address, under the main photo and tabs near the top under the smaller photos.

I believe it is but need to make sure. I'm hoping the verification and merge will wipe out some incorrect information I've been trying to get rid of on our Places page.

Thanks!

Re: Verification available for local pages created in Google+ jim.jaggers 8/10/12 11:51 AM
It is possible that this is a Local Google+ for Business page.  One of the Google+ TCs says that they identify such pages by the map below the profile picture.  I do see an address, hours, and such onthe About tab; so I to think this is a Local Google+ page.
 
None of us are sure how to identify these new pages and we haven't gotten clear signals from Google.
 
I don't know if merging the Local Google+ for Business an Google+ Local pages will correct any incorrect information. I've seen some indications that the business owner might have more influence over the merged Google+ pages than they did over the old Google+ Local pages, which were only mildly influenced by the Places Page claimed for them. But, I am almost certain that Google will continue to assemble information about the business from citations on the internet, thus introducing the possibility for different information displaying in the search results than appears in Google+ admin or Places page.
Re: Verification available for local pages created in Google+ Sombrero Peak 8/10/12 12:15 PM
Thanks for taking a look at the page, Jim. I appreciate your insights. I will proceed on the assumption that this is a Local page and keep an eye on this forum for updates.

It's too bad that Google places more trust in Internet citations—particularly a handful of incorrect citations when the vast majority contain correct information—and less trust in information provided directly by the listing owner through the Dashboard, problem reports, and responses to phone calls from Google. No small business owner has the ability to change 100% of the outdated listings on the Internet, even if they have spent several months trying to do so, as I have. But I'm sure I am not the first person to say this.
Re: Verification available for local pages created in Google+ Kaleh 8/10/12 12:41 PM
@Sombrero Peak

I agree with Jim that it appears to be a page that was created in the "Local Business or Place" category.  However, I would expect you to be seeing opportunities to verify it since it appears to have been created in the proper category.  Are you not able to access "Verify Now" as described in the article?

Step-by-step instructions
Hover over Unverified at the top of your Google+ page. Click the Verify now button when it appears. Or, click Verify now in the Is this your business? section below the map.

Re: Verification available for local pages created in Google+ Sombrero Peak 8/10/12 1:08 PM
Kaleh, thanks for verifying what Jim said. As far as verifying the Google+ "Local Business" page, I am in the process of doing that. I'm just waiting for the postcard. I am crossing my fingers that the verification/merge process corrects the phone number that appears incorrectly on my Places and Maps listings, but I have don't have high expectations.
Re: Verification available for local pages created in Google+ jim.jaggers 8/10/12 4:52 PM
You should not see a small number of citations overriding the content on the Places Page, unless they happen to be highly trusted data sources, such as Acxiom or InfoUSA.  Typically Google will present the data that it finds on the majority of websites. 
 
The two most important sources are your Places Page and your website.  But if they disagree with each other or with the majority of the information found on the internet, those sources can be overriden.
 
If you tell me what information is incorrect and what it should be I will run some queries to help explain why Google might be overriding what you put on your Places Page.
Re: Verification available for local pages created in Google+ Sombrero Peak 8/10/12 10:11 PM
Jim, I really appreciate your offer to help. The phone number on our Maps and Places listings is +1 800-266-1957. It should be +1 480-463-4600. We are also trying to get of an outdated fax number. The incorrect fax number is +1 800 266-0137. The correct fax number is +1 480-463-4117.

I have verified with support representatives for InfoUSA and Localeze that they are distributing the correct data. I suspect that the problem is with downstream data sources, especially online phone directories such as WhitePages and Switchboard. I have contacted them repeatedly about correcting the information, and they keep passing the buck, saying I need to correct the information with the major information providers that supply their data. I have already done so and frankly am frustrated with companies that don't seem to want to take responsibility for the data they disseminate or they impact it might have on others. Sorry, I am editorializing.

I would greatly appreciate any insights you might find, and it's nice of you to offer to take the time to run the queries. Thanks!
Re: Verification available for local pages created in Google+ jim.jaggers 8/11/12 6:27 AM
While you do have a large number of citations for the old phone number, you have even more for the new one.  And you tell me you have updated InfoUSA and LocalEze.  So I couldn't see why the old phone number was overiding the new one.  Then I saw that you had changed the address on your old Places Page.  This can cause the kind of problems you are seeing, where the old information keeps overriding the new information.
 
Another thing you could try is to create a new Places Page for the new adddress.  Start with this link
 
 
Click on the "Find Business Information" button and fill in the form that comes up.
 
Go ahead and change the address on your current Places Page back to the old address to avoid having a violation for two Places Pages for the same location.
 
When you see the old location in the search results use the Edit Details link to report that location as closed.
Re: Verification available for local pages created in Google+ Sombrero Peak 8/11/12 7:45 AM
Thanks, Jim. I really appreciate the troubleshooting and suggestions. Another thing I meant to add about the search results for the 800 number: Often if you click the link in one of the search results, you'll find the phone number has been updated on the web page itself. I don't know why it has taken months for Google to recrawl some of these pages, but I assume that problem will work itself out over time.

Thanks for the suggestion about creating a new Places page. When I first read it, I felt a little nervous because I have worked so hard to banish the old address from the Internet. But if that's what it takes to solve the problem, I will be glad to give it a try.

One consideration: I recently clicked the verification link on the Google+ business page (the one associated with my Google account, not the former Places page). The verification postcard should be arriving any day now. Supposedly, this will merge the two pages and synchronize the data across Maps, search, etc. I don't have my hopes up that the merge will take place without a hitch. But since no one seems to know yet exactly what will happen, I'm thinking it might make sense to see what does happen with the merge before creating the new Places page rather than vice versa.

If you or anyone else has any thoughts on that I would be interested.

Thank you very much for your time and advice!
Re: Verification available for local pages created in Google+ jim.jaggers 8/11/12 7:54 AM
Since you have started the merger of the Local Google+ for Business Page and the Google+ Local page, you have moved into uncharted territory.  I rather suspect you will continue to have problems with old data overwriting new data as long as you are using your old Places Page with the new address on it.  But I don't know how you would create a new Google+ Local page and associate it with your current Local Google+ for Business page.
 
Your best bet may be just to watch and wait for a while as the integration of the old local search pages with Google+ continues to see what kind of advice develops.
Re: Verification available for local pages created in Google+ Sombrero Peak 8/11/12 8:14 AM
Thanks, Jim. I'll take your advice and wait to see first what happens with the merge. But what you're saying about the old Places page makes sense, and that's probably what I will end up doing.

By the way, SQLPerformance offers similar advice in a separate thread I titled "Places keeps overriding MM with incorrect data...need help!. Sorry, I didn't mean to create two parallel discussions—that's just how things evolved. Maybe I should continue the discussion in the other thread.

Thanks again for all your help. I'll report what happens with the merge.

Re: Verification available for local pages created in Google+ Michael S. Doran 8/12/12 11:39 PM
What about a new listing that neither has a Google+ page or a Google+ Local?  Do both need to be created or just Google+ page and use the new verify?
Damon Duncan 8/13/12 8:05 AM <This message has been deleted.>
Re: Verification available for local pages created in Google+ FredsFriend 8/15/12 2:04 PM
Has anyone merged the two pages where the Google+ Local page contains a Google Business Photo tour?  Does the tour still appear on the merged page?  I am concerned about losing the virtual tour of my business. Thanks
Re: Verification available for local pages created in Google+ Brooklyn23 8/15/12 3:33 PM
What if I have a G+ business page that shows my address but my Local G+ page is a hidden address. The verify button is on my G+ business page but when I hit the button it shows the envelope with the city,state.Should it say the full address on the envelope?
Re: Verification available for local pages created in Google+ `Keenan 8/15/12 5:53 PM
If you have a service-area business and have hidden your address, Jade stated in her original post...
"The new verification process does not currently support service area businesses with hidden addresses."
 
Re: Verification available for local pages created in Google+ `Keenan 8/15/12 6:00 PM
Jade - it appears the PIN verification envelopes DO NOT include any of the details from the 2nd Address line, like Suite #.

When I saw that it was missing from the envelope widget, I tried to put it in the ATTN: line, but that filed won't accept numbers.  I assumed the actual envelopes would come with the suite #, but they do not.

Wasn't a real issue for us, but it could be for those in a bigger office building.


Re: Verification available for local pages created in Google+ SwitchedOn 8/15/12 6:57 PM
What if the Google+ and Google Places are on different accounts? Any provisions for this or are we going to have to re-verify ALL Google places pages AND Google+ pages now?
Re: Verification available for local pages created in Google+ Brooklyn23 8/15/12 7:45 PM
Well sounds like I'm better off not merging just yet seeing that there's all of these problems going on. Should of left the star rating and that's it and work out those bugs before jumping into this.
Re: Verification available for local pages created in Google+ moogyboobles 8/16/12 8:56 AM
Yes I'd like this too!  Can we unhide for a few days so we can verify or will we be punished for that?
Re: Verification available for local pages created in Google+ midlandsmaidens 8/18/12 4:34 AM
Hi, sorry if this has been touched on before, but I cannot find an answer, or an option in the troubleshooting manual that covers it.

Firstly, I am in the UK.

I had a Google local listings page, which just disappeared around two months ago, but then read that the new Google+ pages were going to be taking over the local listings, so I got on with creating my Google+ profile, and then of course my Google+ page.

I made my contact info 'public', and clicked on to the 'verify' button, and sent off for the postcard, which duly arrived this morning, together with a pin number and a web address to visit where I could enter the number.

When I visited the web address however, I was told that I had no businesses awaiting verification. I have tried logging out and back in again, clearing the cache, and even augmenting the web address from .com to .co.uk, but nothing is working.

I did notice that in the old Google places local listings account, that I have two listings 'pending review', but as the local listings are now supposedly redundant, I just assumed that these will disappear in time.
Does anyone have any ideas on if this is an issue that Google do not know about, or am I missing something obvious?

Re: Verification available for local pages created in Google+ ChiefTX 8/20/12 3:12 PM
Definitely agree with you here Chris.  Time consuming and just adds more stuff to my task list. 
Re: Verification available for local pages created in Google+ jmyers.svt 8/20/12 8:53 PM
My listing has to actually be published before I can use these features. Its been down since May......... nobody seems to want to help. Sure would like to use the features that it seems like yall are so hard at work at. 
Re: Verification available for local pages created in Google+ Michael S. Doran 8/20/12 10:40 PM
What if my business is not currently listed on the old Google Places/ Google+ Local platform?

What if my PIN for the Google+ page arrives, but when I go to enter it I find that the page is no longer In Progress and instead is back to prompting me to order a post card?
Re: Verification available for local pages created in Google+ Raghav4Places 8/21/12 1:55 AM
Hi,

When I try to verify my Google+ business page, I got an error 

500. That’s an error.

There was an error. Please try again later. That’s all we know.


Why is this coming? Can anyone guide me through this? Any help is welcomed and thanked in advance.

Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/21/12 1:01 PM
@Michael,

That sounds like a pure Google Places/G+ Local issue, nothing to do with this topic. This thread is about straight forward merges and you have other possibly complicated issues. 
(You can't merge if you don't have a Place page, so need get that figured out 1st.) Please start a new thread with all the info requested and we'll help you there.

@ Raghav That's a known issue and Google is working on it. Please see post at top of forum discussing 500 errors.
https://productforums.google.com/d/topic/business/7U-mpxVx34M/discussion

Linda
Re: Verification available for local pages created in Google+ Raghav4Places 8/22/12 12:09 AM
Hi Linda,

Thanks for the confirmation. I have checked that thread, but it is mine mistake that I had already posted my question here.

Still thanks for your response. I will wait for Google to get it fixed.

Thanks
Raghav
Re: Verification available for local pages created in Google+ Sombrero Peak 8/22/12 7:27 AM
Jade, I have a Google+ business/Places merge gone south that resulted in Maps and MM dupes. I am being told it will need to be escalated to the Google techs. Would you mind taking a look and/or passing this along them? Thanks!
 
Link to your local Google+ page (previously known as a Place page): http://goo.gl/uDO7E
Business name (as it is in your account): Joan Bundy Law PLC
Business location: Suite 110A, 1490 South Price Road, Chandler, AZ 85286 (in proper Google format)
Business telephone (as it is in your account): (480) 463-4600
Business category (e.g. hospital, etc.): Divorce Attorney (at least that's what it's supposed to be)
 
Maps listing: http://goo.gl/WidF9
Maps listing linked to Google+ business page: http://goo.gl/uDO7E
 
Maps listing: ??? Search Maps for "joan bundy law" and look for the dupe with the uppercase "A" in the suite number, i.e., "110A."
Maps listing linked to Places page: http://goo.gl/pHVm9
 
For further info, see this thread: http://goo.gl/N2mFm
Re: Verification available for local pages created in Google+ PitstopAppliance 8/29/12 3:13 PM
Just read a recent post online that we should re-verify our business for the Google Plus changeover. 

So we did..

And the listing was removed.

"Your Pitstop Appliance Repair listing was
experiencing issues due to quality violations. Specifically, our records
indicate that the address on file is for a UPS mailbox location. We ask
that you do not create a listing or place your pin marker at a location
where the business does not physically exist. P.O. Boxes are not
considered accurate physical locations."

We are an residential appliance repair company.  All of our repairs are done in the customer's home.  We do not have a brick and mortar location as nobody is going to bring their refrigerator, oven, washer or dryer somewhere to get fixed.  We do not sell appliances, so no need for a retail showroom.  Our customers schedule from the website, so no need for a office + desk for answering phones.

There are a LOT of service companies that work the same way.  Plumbers, electricians, etc.

Not only is this costing us lost business, but who knows how many other thousands of companies.

It is really backward of a modern company that makes all their money off of people online (Google) to punish other businesses who operate in modern day methods.
Re: Verification available for local pages created in Google+ jmyers.svt 8/29/12 5:20 PM
My business is almost identical. We are a locksmith business that has a physical location that customers can go and get keys cut and buy hardware, but we also have several vans that go onsite to commercial and residential locations. Google has given me the runaround since May about my listing not complying with their guidelines. It hurts my business when my listing hasn't been live almost 4 months and Google still won't give a solid answer as to what can be done to bring my listing back online.


My listing is offline but yet the people who are NOT following the guidelines in my same profession has live listings. Does not make sense. 

I welcome someone to walk into my business and see that I have a physical location and all the vans we have. 
Re: Verification available for local pages created in Google+ Linda Buquet ~ 8/30/12 11:40 AM
@ PitstopAppliance

1) It's been stated several times by Google, although maybe not in all the right places, that this initial merge option where you verify the G+ page to merge it with your Place page, 
is NOT available yet for service area businesses.

2) Your listing was removed because PO Boxes are not allowed and it's a violation to use one. So you need to use a real address like your home.

3) PLUS there is a new rule that if you don't see customers AT your location and especially if it's a home address, then you MUST hide it or risk being deleted.

Once a listing gets deleted for the above violations it can be very hard to get back on Google, even if you start a new listing.

So word to the wise - read and follow the guidelines. It's Google's ballpark and she makes the rules. She gives, but can easily take away.


PLEASE do not reply here about your listing being removed as it is off-topic. This thread is devoted to the issue of the G+ merge option.
Start a new thread to discuss that particular issue, if you have not already.

Linda


Re: Verification available for local pages created in Google+ AutoRevo 9/5/12 3:17 PM
Jade - 

We've done the postcard re-verification for several of our clients, super psyched that the postcards arrive so fast - 

BUT

in every single instance that we had a +Local page with an owner response to a review, that owner response no longer shows up once the pages are connected. We're able to go back in and re-post a response, but the responses that were posted are lost (and now, it looks like the replies didn't happen in a timely fashion)

is this just a bug related to the reverification process?

please help! we've got a lot more dealers to connect, and we need to know what to do...
Re: Verification available for local pages created in Google+ `Keenan 9/6/12 10:22 PM
@AutoRevo - we had that issue as well. 
Re: Verification available for local pages created in Google+ `Keenan 9/6/12 10:31 PM
@Jade - when we come across a thread with an issue that looks like Verification gone wrong, where should we send them?

    a.  to you telepathically
    b.  to this thread
    c.  to the troubleshooter
    d.  keep updating the thread till you mosey on by
    e.  all the above
    f.   none of the above
    g.  other
Re: Verification available for local pages created in Google+ Jade W. 9/7/12 2:37 PM
@AutoRevo, I think that happened because your email address in Google Places for Business was different than the Google+ email address you are using now to manage your listing. This is known, probably won't get resolved. Reposting the responses is the best course of action, I think. I believe this will happen to merged pages that have different email addresses in Google Places for Business and in Google+.
Re: Verification available for local pages created in Google+ Jade W. 9/7/12 2:43 PM
@Keenan, well, it depends on the issue. :) I use this thread to try and disseminate information related specifically to this merge. I generally encourage users to post new threads when they have new topics.
Re: Verification available for local pages created in Google+ AutoRevo 9/7/12 2:54 PM
Jade - ok, thanks - good to know that the email address difference COULD cause the problem - but we've had it happen several times for customers where we know that the email address used in Places for Business is the ONLY verified places admin, and it's the same email address we used for the g+ business page - and the responses still got wiped when the two were combined...

also, in at least one case that we know of, the email address used for g+ was also a verified admin for Places, but there was also a random Places verified account floating around somewhere (a past employee had verified, but was no longer there, and no longer used the verifying account - we know that the same address used for g+ was updating the Places page, through the dashboard) - so maybe in this case, it was because there were multiple verified accounts on the Places account...

but what about the others?
Re: Verification available for local pages created in Google+ Jade W. 9/7/12 3:04 PM
@AutoRevo, pages that have multiple verified owners generally show owner responses very strangely. That's a known issue and unlikely to get resolved.
Re: Verification available for local pages created in Google+ `Keenan 9/7/12 3:53 PM
@Jade - I guess I meant an issue that appears to be a half-baked merge, or duplicate created during the actual verification.
Re: Verification available for local pages created in Google+ `Keenan 9/8/12 5:27 PM
i was just re-reading the (old) updates to this thread.

@Michael - I'm with you on your question and think it is very relevant to this topic (sorry Linda). 

Even after the updated edits on Sept 7, Jade still does not specifically state that you must have a Places account and verified listing to proceed with the Verification in G+.

treebles stated on Aug 9...

"It is not possible to verify a Google+ Page for business categorized as Local if there is not a corresponding Google+ Local listing."

Apparently there must be an existing Places listing already on the map, but it's still not clear to me if that listing must be claimed in a Places account. 

I would assume from Linda's comment that it does...

"You can't merge if you don't have a Place page."

However, I can see where this is confusing, because when you can create a new local G+page without tying it to an existing Places listing, you get a new listing that says "Unverified" with the option to Verify via postcard.

So who wouldn't?  You're practically compelled to.

As a result, we are now getting posts in the forum where people have done this and get an error message that basically says, "You have no businesses pending verification."

Of course, that error could be caused by something else entirely, but I expect many more in the coming days and weeks.




Re: Verification available for local pages created in Google+ Linda Buquet ~ 9/9/12 9:56 AM
Keenan, I agree.

Google writes things from THEIR viewpoint, knowing everything they know about how it all works. 
They don't spell it out well for the SMB and it causes all kinds of confusion and problems.

I've been telling them lately they need go get a focus group of very low tech SMBs to test their updates, instructions and other messaging IN ADVANCE.
In my estimation taking the extra time to do that pro-active step would save a HUGE number of support hours and prevent tons of SMB complaints and frustration.

This is a great example: "Even after the updated edits on Sept 7, Jade still does not specifically state that you must have a Places account and verified listing to proceed with the Verification in G+."

I didn't even catch that one because for me it goes without saying you need a claimed Place page. But you are exactly right, many SMBs are going to read at face value, since it does NOT explain that in crystal clear fashion and follow Google's instructions and get messed up.
Re: Verification available for local pages created in Google+ Baudmater 9/9/12 10:18 AM
how can I get verified ? we had just change our new business address and the business number that was verified by google was a LANDLINE how could we get a call or an SMS message if this landline phone was still not connected in our new place and SMS is not possible either as this was a LANDLINE phone
BrightGreenPath 9/9/12 2:42 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ `Keenan 9/10/12 11:11 AM
@ Baudmater - please start a new thread.

@ BrightGreenPath - please start a new thread.
Re: Verification available for local pages created in Google+ `Keenan 9/10/12 11:14 AM
Any idea why a recently Verified listing would not show ANY categories?

I'm not talking about only having one and unable to see the others, I'm talking about a newly verified listing with no categories at all.  Zero, Zilch, nada...

Is that a merge problem?  If so, where does one go to get help?

 
Re: Verification available for local pages created in Google+ treebles 9/10/12 11:36 AM
@Baudmater

http://productforums.google.com/forum/#!topic/business/cldp00Wiv7g
Re: Verification available for local pages created in Google+ Linda Buquet ~ 9/10/12 12:15 PM
" Any idea why a recently Verified listing would not show ANY categories?

I'm not talking about only having one and unable to see the others, I'm talking about a newly verified listing with no categories at all.  Zero, Zilch, nada...

Is that a merge problem?  If so, where does one go to get help?"

Keenan can you describe what type of "newly verified listing" you are talking about and what type of page. Are you talking a newly verified Place page???
OR a Place page that previously HAD cats but the G+ page was newly verified (as in merging the 2) and after the merge the cats totally disappeared?

WHAT I WOULD RECOMMEND TO ALL - Since this thread is getting long and individual issues are going to clog up the works
BUT I think this is a good place to use as a repository of G+ verify/merge problems...

Why don't you guys post new threads with descriptive titles and give us all the details we need to go back and forth trying to help you in your dedicated thread.
Then just post a link to your thread here with a brief description of the problem to ensure Jade sees it and anyone else that is having a similar problem can find it.  
Re: Verification available for local pages created in Google+ `Keenan 9/10/12 9:37 PM
sorry i guess i missed this...

New storefront businesses:
(not verified on Google Places for Business) you may create a page in Google+ (under the local business/place category) and go through the verification process. Then, manage your page through the Google+ pages admin.

apparently you do not need to claim a Places page in order to verify a G+page provided Google has created a listing on the Map.   i guess it would follow that such a listing would not have any categories.
Re: Verification available for local pages created in Google+ NHL2703 9/11/12 6:02 PM
Verification available for local pages created in Google+ didn't work.  I created the Google+ Page, submitted for verification, recieved the post card, entered the PIN, Business was verified.  Now the Google Local (Places) was not verified.  So, I clicked verify and it sent another postcard for the same business.  Now when I read and submitted the Google+ page and verified, the page refreshed and said that the business would be verified across all Google Platforms.  So, my Google Local listing that I had that appeared in searches has been taken offline until a new postcard arrives and we start the process all over. 
 
I submitted the problem through the help site 2 days ago... and nothing.  There used to be a link that you could escalate your concern earlier this year and that is how I got in touch with Justin G of the Google Team and he was excellent at handling my problem.  I don't want to use that same problem number for a different company, so how do I reach out for support that someone will respond to and get my business listed again in searches.  We have already been verified.
 
I'm not sure what to click from my dashboard in the old Google Places to tell you the id of the business other than the edit page:  http://www.google.com/local/add/details?storeid=1301003569055245169&mode=existing&hl=en-US&gl=US
 
Help
Re: Verification available for local pages created in Google+ Sombrero Peak 9/11/12 7:55 PM
Keenan, this is an interesting discussion and may have relevance to my failed merge. I will continue my comments on the separate thread I created a while back: http://goo.gl/UtcCR. The post will be up shortly. Thanks.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 9/11/12 8:52 PM
NHK2703 - Your G+ looks verified to me and your Google Place page and G+ page successfully merged and your G+ page ranks. So not sure I understand what the problem is?  

Why do you say it didn't work? Because it looks to me like it did and you rank E for Pest Control Service Rock Hill, SC. The main prob I see is that your site is missing on your G+ page, but once you add it (or it shows up) with your high organic ranking I expect you'll jump up pretty good.

Linda
Re: Verification available for local pages created in Google+ NHL2703 9/12/12 6:12 AM
Because in my Google Places Dashboard where I edit the business details, it says that I have to enter the Verification Pin and another postcard was sent.  In other words, I can't edit the business information that you mentioned.. ie. website, categories, business hours, etc.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 9/12/12 10:15 AM
Had you tried to edit name, address or phone in the Places dashboard?  Because that will force you to re-verify.

Or are you saying you didn't change anything in the Places dashboard and just happened to log in and it said you had to re-verify for no reason?

Seems that happened a few days ago? So you should only have a wait a few more days to get the PIN and then hopefully will be OK.

Re: Verification available for local pages created in Google+ Jade W. 9/12/12 11:07 AM
Clarifying --

There does not need to be an existing Google+ Local listing in order to make and verify a Google+ page in the local business/place category. You also do not need to have a Places account. If no listing exists, when going through the verification process, you will NOT choose a listing to merge with the social Google+ page. The postcard will still get sent.
Re: Verification available for local pages created in Google+ NHL2703 9/12/12 11:56 AM
I had to do some editing in Google Places and claim the business.  However, since I thought that I was the manager of Google+ it would recognize my sign-in for making the adjustments in Google Places.  Guess I will have to wait for the postcard.  Will be a much simpler process when Google finishes merging everything.
Re: Verification available for local pages created in Google+ Jade W. 9/13/12 3:49 PM
@NH2703, if you're verified in Google+ (and it looks like you are), you should be managing your page's info using Google+. (Click on Pages on the ribbon on the left.) The only reason you'd need to log into the Google Places for Business dashboard would be to check your page analytics, which are not yet available on Google+.
(unknown) 9/15/12 6:14 AM <This message has been deleted.>
Re: Verification available for local pages created in Google+ C.SEO 9/18/12 7:32 AM
Jade,

It sounds like we should maintain our Google Places log-in information for future use. Is it in the works to manage some of the business data with the Google Places dashboard at some point or will everything be managed through the G+ editor?
Re: Verification available for local pages created in Google+ jim.jaggers 9/18/12 8:28 AM
We all expect the Places interface to be deprecated and replaced with an interface within the Google+ environment.  No promises and Google is unlikely to comment until they are ready to release the new interface.
Re: Verification available for local pages created in Google+ chandan.84 9/21/12 7:03 AM
Hi Linda,

I have gone through the each thread of this discussion but can't find a link or form where I can do this. Is this postcard verification way only to get verified. or something else.
I am stating my issue below.

I have Google Places listing which has been merged to Google Plus and a page has been created.

where as, I have Google verified official page https://plus.google.com/+indianexpress/about
Also, both have different admins.
I own both the admins but can't find a way to merge them.

As Jade stated: Check out the Meatball Shop for an example of a combined page, with both social features and reviews.

Will this work as Jade stated?
Please help ...

Re: Verification available for local pages created in Google+ `Keenan 9/21/12 11:52 AM
@Kumar - please start a new thread.
Re: Verification available for local pages created in Google+ Krisztina Soós 9/24/12 2:30 AM
Jade, this is not good news. It is GREAT news :-)

We have a Google+ page https://plus.google.com/u/0/b/103832696105380782000/103832696105380782000/posts and a Google Local page https://plus.google.com/111236349568894388215/about?gl=hu&hl=en that we'd like to merge.

However, we do not see "Verify Now" or "Unverified" on top of our page. What are we doing wrong? Please help!
Re: Verification available for local pages created in Google+ treebles 9/24/12 5:27 AM
CsillámVilág,
Did you create the Google+ Page for businesses under the category Local business or place?
http://support.google.com/plus/bin/answer.py?hl=en&answer=1710600&topic=1710599&ctx=topic
Only those Google+ Pages are supported for a merge with the Google+ Local listing. Please, see the FAQ's by Jade in the first post that originated this thread.

Re: Verification available for local pages created in Google+ gerrigale 9/25/12 11:51 AM
I can't folllow any of this , do you have a url where I can go and understand all these google plus pages and google places etc. so far I have a google plus personal page a google places page which I was happy wiht-and I thought I had a google plus local page for my real estate business. I am not listed on the local map when I put in montclair real estate , so why not is my question? Don't understand any of this so far. new bie here and I am totally lost.I would like my business to show up on the local plus map? Does anyone know why I am not showing up ? http://findnjhouse.com  thanks for your time.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 9/25/12 12:33 PM
Hi Gerri, your question about ranking and how this all works, goes beyond the scope of this thread which is just announcing the merge option.

I know it's really confusing. Please start a new thread and fill in the requested info so we can look at your situation and try to explain it all.

Linda
Re: Verification available for local pages created in Google+ SQLPerformance 9/25/12 4:42 PM
Sombrero Peak advised me to post this similar issue to his here:

Re: Verification available for local pages created in Google+ SQLPerformance 9/26/12 1:25 AM
@Michael S. Doran

I would first make a new Places entry and get it PIN verified and showing in search first.
Before you do that search on the phone no and (business name and location) in google maps and ensure you have ONE CORRECT search result.  Where there is wrong data in a duplicate go out on the web and correct it.  Then report the Duplicate via Edit this business.
Then search by your Categories and Location and ensure just one search result shows with all the correct data.

Then make a +Local Business page under your +Profile for the business.  You can have several +Profiles with your name on, one for your private life and one for each entity you have a presence for.  You can then try to verify it but only for a single location business not hiding its address, though the latter seems to work if you did not read the small print/manual first.
Re: Verification available for local pages created in Google+ SQLPerformance 9/26/12 1:33 AM
@Midlands Maidens

At the moment the so called 'merge' is just the same old Places entry data being served over the +Local Business page details at search time.  You still do the administration in the Places account.  They are not redundant.

You need to have an Active Places entry appearing in search before trying to verify the +Local Business page.

There seem to be issues if you have any Duplicate entries showing in a search.  So check for phone no and (business name and location) in google maps and (category and location) from a browser bar.
Also check in Mapmaker, if active in your country, that you have a one entry which has the Places data in it.
Re: Verification available for local pages created in Google+ SQLPerformance 9/26/12 2:40 AM
@Jade

Best practice for SEOs or Places consultants managing a Places entry for a client is to do it in an email set up by the client for the express purpose so they do not have access to any other of the clients private information.

To not cater for this situation 'out of the tin' is just the poorest solution ever.
Re: Verification available for local pages created in Google+ SQLPerformance 9/26/12 2:44 AM
@AutoRevo

You need to log into your Places account and use this option
navigate to a text box and ask google to delete other Places accounts linked to your Maps index cluster.
Re: Verification available for local pages created in Google+ SQLPerformance 9/26/12 2:49 AM
@Keenan

Also beside having a verified Active Places on the map, it seems to be that it should be the only one which shows in google maps, search and Map Maker, where available.

From my big boys database development experience it seems different code is being run when you click on verify and get one or more to choose from and different code when you go and put the PIN in where duplicate entries seem to fox the merge and pick out the wrong listing and lately seem to generate a sparse POI instead.

Sombrero Peaks seems to be stuck in some innaproriate Map Maker merge at the moment.
Re: Verification available for local pages created in Google+ SQLPerformance 9/26/12 2:52 AM
@Keenan

Users can add Categories to Map Maker entries, maybe not POI, and moderators often dream them up or delete the ones from a Places entry.
Re: Verification available for local pages created in Google+ Jamie Franco 9/26/12 8:39 AM
@Jade - 

We requested a PIN, but we never got the postcard (not complaining, we know it happens) - BUT, we logged back in to request another PIN, and the "verify now" blue button disappears off the page about half a second after the page loads. 

Is this some sort of glitch? We need to request another card... but even if we received the original card, there's no way to click the button to get in and enter the PIN... 

we've tried on multiple computers from multiple locations and it does the same thing every time - the "verify now" button just disappears as soon as the page loads...


please help!
Re: Verification available for local pages created in Google+ Linda Buquet ~ 9/26/12 12:53 PM
@Jamie, Kaleh escalated your problem in your dedicated thread to Google and I shared more examples of this problem with Google reported at my forum.
So keep an eye on your other thread for any updates so we don't take this main thread off course.

Thanks, Linda
Re: Verification available for local pages created in Google+ SQLPerformance 9/28/12 3:38 AM
Another example of the creation of a POI in MM for a failed +Local Business page verification.

Re: Verification available for local pages created in Google+ SQLPerformance 9/29/12 2:09 AM
And another one.

All I can see as a problem is a slightly spammy Description.

Re: Verification available for local pages created in Google+ SQLPerformance 9/29/12 2:23 AM
Another merge problem but in this case just a POI, not sparse, but maybe with address format issue.

Re: Verification available for local pages created in Google+ theladylisa 10/4/12 12:43 AM
I did all this, waited for my postcard and while I was waiting I noticed that the status on my page changed from "In process" back to unverified. My postcard has now arrived, and when I go to www.google.com/local/verify it says
"You have no businesses pending verification", did you use a different email address.
No I didn't. I only have one. I'm utterly sick to death of Google making everything so totally impossible. Yet again I've jumped through all your hoops only to come up against another brick wall. I only want to show the correct information for my business rather than the crap that Google has assembled but won't let me edit. This is not a business service. It's dreadful. In what day and age do I need to wait for a snail mail postcard from a foreign country to verify information that you have already had me verify previously? and in the meantime you remove the option so I need to do it all again?
Shockingly bad.
Now I'll get to trawl through all sorts of forum posts trying to find a solution to your incompetence. Oh goody. It's not as if I have a business to run. Oh wait, I DO.
Lisa Chalmers

Re: Verification available for local pages created in Google+ beinganonymous 10/13/12 3:28 AM
Hi there.

Note: I've been a participant in the old style forums using a different nickname.

I am using a different nickname here because in previous posts in the old forums I had listed links showing highly organized, sophisticated spammers that were using blackhat tactics and several dozens of domains (such a exact name/keyword match domains) to manipulate both Google organic and local (Google+ Local / then 'Places') search results.

Google has since removed most of their spam listings.

Although I had posted the links to the spam listings several months ago, the spammers have since found those links in the old forums, and because my posts also included links to my own listings in order to receive help on an issue we were having at the time, the spammer now knows that we reported his spam, knows who we are, and has been harassing us every since with constant phone calls (often pretending to be potential customers), emails, posting harassing replies to my (previous) forum posts, and even posting fake negative reviews on our Google+ Local (Places) listing even though Google has so far been repeatedly removing the reviews.

I'm using a new Nickname so the spammer doesn't find any more of my posts in the forums / groups, etc.


My reason for posting here today:

A few weeks ago I had clicked the link on our Google+ business page to 'verify'/'connect' it to/with our Google+ Local (Places) listing.

A few days later we received a postcard in the mail with a PIN number that I entered to the Google+ business page.

After I entered the PIN number a "verified local business" icon appeared at the top of the page near the "page" icon (to the right of the business name).

The next day a woman with a strong Indian accent called asking for information about our business. She was very pleasant but very difficult to understand. 

She claimed to be from Google and although we often get fake calls from telemarketing scammers claiming to be associated / partners, etc. with Google this woman was polite and pleasant which is why I think she was really from Google.

I tried my best to answer her questions although I really couldn't understand what she was saying and had to keep asking her if she could repeat the questions.

The next day I noticed that our Google+ Local listing had disappeared from Google.

After some investigating I found that somehow an edit was made in Google Mapmaker changing the status of our business to show as being 'closed', and then marked as 'removed'. (In MapMaker "Category: Establishment / Point of Interest")

I attempted to make an edit to reverse the change and also left a comment explaining that our business was not by any means closed.

The edit I made was "approved" and Mapmaker changed our business to 'published' and it was no longer listed as 'removed'.

Then later that day I noticed that edits were made in our Google+ Local (Places) account that changed the setting from:
"No, all customers come to the business location"
and showing our address (as it should)

to now being selected to:
"Yes, this business serves customers at their locations"

and also changed/checked/selected:
"Do not show my business address on my Maps listing"


These changes appear to have immediately resulted in our Google+ business page no longer being connected to our Google+ Local (Places) page.

The 'disconnection' appears to have wiped out most of our information that I had in the "Introduction" section and the links that I had in the "Link: What links to page that interest you" section on the "About" page of the Google+ business page. 

The only information still remaining on the "About" page of the Google+ business page is business "Hours", "Contact info Phone" number, and "Address" (yes, they even left the whole address, including the street address, showing on the Google+ business page).

The number of tabs on the Google+ Local (Places) listing changed from 4 tabs after it was connected/verified/linked (looking like the Google+ business page) back to only showing 2 tabs (no longer being connected/verified/linked).

Did verifying / connecting / linking our Google+ business page with/to the Google+ Local (Places) listing somehow trigger these issues? If so, how and why?


I found this here in the original post but it doesn't seem that this should apply to our business:
"What about if I’m a service area business with hidden address?
The new verification process does not currently support service area businesses with hidden addresses."

because
According to Google guidelines:
"Don't receive customers at your location? Serve customers at their location? Select the "Do not show my business address on my Maps listing" option within your dashboard — if you don't hide your address, your listing may be removed from Google Maps."

I had interpreted this to mean that unless a business does not receive (accept) customers at their location (at their office location) they should show their address (that they should be able to have their address show on their Google+ Local listing).

We do have customers come to our office (we accept customers at our location) . It is sometimes necessary for customers to come by our location as we sell supplies and materials, etc.

Also, we want customers to know that we are a local business. 

There are too many non-local spammers, scammers that use non-existent or fake addresses, post offices or mail box services attempting to appear as if they are local.


Often businesses that provide services have offices that are within a building (that don't appear like a storefront type of business like a bakery, a candy shop or a restaurant, etc.). 

For example, services such as accountants, tax attorneys, building contractors have offices within buildings.


Another question regarding this:
"What about if I’m a service area business with hidden address?
The new verification process does not currently support service area businesses with hidden addresses."

Why would a local business not want to have their address show? In our industry we have too many non-local spammers, scammers that use fake, non-existent address, post offices or mail box services for addresses attempting to appear as if they are local.

Businesses like ours that are actually local need Google's support (to allow us to show that we are local), not difficulty with our listings thus allowing more space for the non-local scammers by eliminating the real local businesses from showing.

Why would these things have been changed with our listings/accounts?


My apologies for the long post.

P.S. Are any of the original members (great contributors) still here like jim (jagers?), Andrew (performance something?), and others, etc. that I always found so helpful and learned so much from?

Thank you in advance for your help.

Cheers.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 10/13/12 1:21 PM
Hi Kellen,

Thanks for posting. Think you should have started a new post though because your Qs delve into several topics not related to this thread about merging to G+.

Re the hide your address rule. Is your location residential home office or commercial office?

The reason for the rule is Google does not want consumers searching on maps, finding a business, driving across town for a quote or with questions and ending up at an apartment with no one home. For many outbound service area businesses like plumbers and roofers that only can do their work on-site, the business owner is out at client locations all day and no one is home to accept walk-in traffic. 

"accountants, tax attorneys" don't need to hide address if they have a commercial office. It's just service area businesses that mainly go OUT to clients and especially if residential office.
If you have a commercial office, staffed during business hours, you don't need to hide address.

If you'd like to discuss the hide your address issue in more detail please start a new thread as this one is only for the new option to merge G+pages.

Thanks, Linda
Re: Verification available for local pages created in Google+ beinganonymous 10/13/12 5:15 PM
Thanks for your reply Linda.

Yes, we have a commercial office that is staffed during business hours. The office person does only office work, phones, etc. She does not go out to clients/customers. 

Although we do go to the client/customer locations to perform/provide our service (primary service) we do sometimes have the need for clients/customers to come to our location. 

Clients/customers may come to our location to sign contracts/estimates, make payments, purchase supplies and materials, schedule service, etc.


"If you'd like to discuss the hide your address issue in more detail please start a new thread as this one is only for the new option to merge G+pages."

I will start a new thread if you think I should but I thought that this thread was appropriate because it is about the new option to merge our Google+ page with the Google+ Local listing.

It appears that because our Google+ Local listing's settings were changed from:
"clients/customers are able to come to our location during business hours" and showing our location address, 

to:
no, we only serve clients/customers at their locations (clients/customers are not able to come to our location during business hours) and hiding our location address 

This action appears to have resulted in the un-merging/disconnection of our recently merged/connected Google+ business page with the Google+ Local listing leading me to believe that Google (or whatever changed the settings) thought that the option wasn't available to our local business.

Also, the first part of my post is just to let people know that I have participated in the forums before. The people helping here, of course that includes you, are awesome. I really appreciate the help, advice and information.

Should I still start a new thread? If so, should I just link the new thread to this post?

Thanks so much again Linda.

Cheers!
Re: Verification available for local pages created in Google+ Linda Buquet ~ 10/13/12 11:00 PM
Yes I'd start a new one if you want help or to discuss this in more detail. This one is more for the general topic of the G+ merge option and it does not hurt to mention problems in general terms so others are aware.

But to troubleshoot or get into more specifics about your particular issue could require a lot of back and forth Qs that are only about your unique issue and will throw off the generic topic of this thread.

Linda

Re: Verification available for local pages created in Google+ SQLPerformance 10/14/12 4:43 AM
Hi,

Yes Jim, Treebles, Flash and now Keenan are all active.

I would copy your post to your own thread as it will more likely get replies than hidden here.

Being a bloke I verified a pre-set Service Area business +Local Business page and its worked, before reading the 'instructions'.  No one coded in checks for just one Places entry in the account, with address showing and no Duplicates for the Business Name showing in google maps as that seems to cause issues, before letting you verify a +Local Business page.  More lax analysis, coding and testing I am afraid.

Having read your reply to Linda it seems you can list the office address as its staffed BUT it may not qualify as a real walking retail location from googles perspective especially if you are not easily visible in Street View in a commercial district.  As you are mainly a Service Area business I would hide the address in Places, its still visible elsewhere, to make for an easy life.
Re: Verification available for local pages created in Google+ beinganonymous 10/14/12 12:21 PM
Aha, SQL. I knew there was something I was remembering about database programming but couldn't get my brain to recall the correlation. I recalled the performance part of your name (Nickname).

Jim, Treebles, Flash, yes! Good to know you and they are here. Sorry I don't recall a Keenan but I know there were others that were just as helpful but that I had no replies/communication with. 

Now that I can see a bit clearer how things Google work I may try to participate and offer some help (probably just little simple things to start off with). I especially would be interested in helping to clean up some non-existent addresses in/through MapMaker, etc. that non-local spammers, scammers use as their local addresses. 

Anyway, back on topic. How do I copy over my post? Do you mean just copy paste the text, or is there a way to move the post(s) over to be its own thread? 

Linda. Again, thank you so much. I will start a new thread. Should I just copy the text of the post? Should I just copy my first post here or should I also copy the replies to it so that others can also see them?

Thank you.


Re: Verification available for local pages created in Google+ SQLPerformance 10/14/12 2:21 PM
You can cut and paste your initial text about your problem and the pertinent part of our replies to start off a new post.

Keenan is a new recruit.
Re: Verification available for local pages created in Google+ SQLPerformance 10/14/12 2:22 PM
Flash will be able to help with MM work.

C----sB---s may still be lurking somewhere.
Re: Verification available for local pages created in Google+ beinganonymous 10/14/12 3:56 PM
Hi again.

Thanks for the reply. I posted a new thread:

Sorry for being so simple but what does "C----sB---s" stand for?

Is it code for the spammer? Yes, the spammer is likely lurking. 
Re: Verification available for local pages created in Google+ SergioNS 10/18/12 3:06 AM
Hello Linda,

I tried to take the merging of my Google+ with page in Google+ Local, I got the pin and inserted here www.google.com/local/verify and everything were ok. The problem is that I made the request more than 3 weeks ago and today has not changed anything, that is the two pages (social and local) are separated:


In my Google + dashboard I cannot see the words "Check" or "In progress" (previously in the panel above), so what can I do to unify my pages?

Thanks, Sergio
Re: Verification available for local pages created in Google+ OMEIDA 10/18/12 3:41 AM
So in other words I have to create a Google + account in order to have my Google Places Page be active? If so this is a big inconvenience as a lot of my clients do not feel safe on Goggle + like they do on Facebook. 

Thanks for the feedback, 
OMEDIA 
Re: Verification available for local pages created in Google+ chandan.84 10/18/12 6:38 AM
I am starting a new thread on this ...
 
"
Hi Linda,

I have gone through the each thread of this discussion but can't find a link or form where I can do this. Is this postcard verification way only to get verified. or something else.
I am stating my issue below.

I have Google Places listing which has been merged to Google Plus and a page has been created.

where as, I have Google verified official page https://plus.google.com/+indianexpress/about
Also, both have different admins.
I own both the admins but can't find a way to merge them.

As Jade stated: Check out the Meatball Shop for an example of a combined page, with both social features and reviews.

Will this work as Jade stated?
Please help ..."
Re: Verification available for local pages created in Google+ therapy2010 10/18/12 9:06 AM
Hi Jade,

I have aplied for my Google Places verification code but haven't received it yet by post. What should I do?

thank you in advance
Re: Verification available for local pages created in Google+ Linda Buquet ~ 10/18/12 10:50 AM
@Sergio, this has been happening on some listings. I escalated to Jade and asked her best way to handle. I'll try to remember to follow up once I get an answer.

@therapy2010. Do you mean Google Places verification? (That's what you said above.)
But this thread is about Google+ Business page verification. (Totally different animal.)

Need to know SPECIFICALLY which one you are having a problem with because the solution is totally different depending on which it is.
And also how many days ago did you request that verification?

Linda
therapy2010 10/18/12 10:56 AM <This message has been deleted.>
Re: Verification available for local pages created in Google+ Sombrero Peak 10/18/12 1:46 PM
@Sergio It looks like the problem you're experiencing may be similar to the one I'm dealing with. Jade has her tech team looking into it. Here is the thread: http://goo.gl/ACO7g
 
I was curious to see what happened in Map Maker after your verification, but I see you're in Italy, and I don't believe MM is available there. Good luck—I hope your issue is resolved soon!
 
Paul
Re: Verification available for local pages created in Google+ Jade W. 10/18/12 8:03 PM
@SergioNS, I think your page and a handful of others are verified but not showing. I added yours to the list so the team knows about it when investigating that issue.

@Paul, also I just reminded the team about your page, too. 
Re: Verification available for local pages created in Google+ BrightGreenPath 10/18/12 8:14 PM
Jade, can you please look into my problem too? It's been verified several times, but just not showing up or merging with my Google+ pages for a long, long time now. It's now showing up on maps as 'not verfied' although I've verfied it countless times. Thanks much
Re: Verification available for local pages created in Google+ Sombrero Peak 10/18/12 10:32 PM
Thanks, Jade!
SergioNS 10/19/12 5:44 AM <This message has been deleted.>
Re: Verification available for local pages created in Google+ SergioNS 10/19/12 5:55 AM
@Linda Buquet , Thanks.

@Sombrero Peak, Thanks for linking the thread, it is a similar case. As regard you curiosity, your thought is right, we can't use Map Maker because it's not available in Italy, but I'm trustful.

@Jade W, Thanks for your interest, in effect other cases that I'm dealing with show the same problem. I hope to see some change soon.
Re: Verification available for local pages created in Google+ Krisztina Soós 10/22/12 10:25 PM
What if I made my social Google+ page in a category other than “local business/place?”
Currently we only support verification of pages made in the local business/place category.

When will you start supporting verification for other categories.

Also, when will you start allowing G+ pages to change categories?

Re: Verification available for local pages created in Google+ GOODGUY100 10/24/12 3:17 PM
I can not get these to merge after months and months and months and countless hours of effort. 
 
 
My wish is that someone from Google just makes them merge.  Being sent on wild goose chases to try this link or that link that never, ever seems to work is driving me crazy.  Months ago I varified the Google Plus Page and I listed the old places page as a duplicate but nothing has changed.  I never merges and nobody ever seems to know why.
Re: Verification available for local pages created in Google+ `Keenan 10/28/12 11:12 PM
@GoodGuy - you might wish to start a new thread
Re: Verification available for local pages created in Google+ Javier BZ 11/1/12 8:29 AM
Hi Linda

How can I merge this listings, they are both verified:


with


Thank you for your help.

Javier
Re: Verification available for local pages created in Google+ Javier BZ 11/1/12 8:45 AM
Hi Jade

Can you please help me merging this listings: 


Thank you

Javier
Re: Verification available for local pages created in Google+ Birgit Pauli-Haack 11/1/12 1:47 PM
When we created our Google+ Page it was not clear that a year later only two out of four categories of page can be combined with Google Place account now Google+ Local. I don't even know what category I selected when I started the Google+ Page for my company.

This is the Google+ Page page:
https://plus.google.com/b/115507736760803671167/115507736760803671167/about

When I follow the Google+ Local entry I arrive at this page:
https://plus.google.com/117010914770921440369/about?gl=US&hl=en-US

It seems quite arbitrary to not be able to merge the two pages....

Birgit Pauli-Haack
Owner
Pauli Systems
Re: Verification available for local pages created in Google+ `Keenan 11/2/12 11:20 AM
Birgit - the G+ page was not created in the local category.  It cannot be merged.  You'll need to create a new G+page for the local category.  If phone lookup fails, do not proceed.
Re: Verification available for local pages created in Google+ `Keenan 11/2/12 11:21 AM
@Javier - did you start a new thread?

Everyone else.... start a new thread.
Re: Verification available for local pages created in Google+ Javier BZ 11/2/12 11:24 AM
Hi Keenan

No, I only replied to a post with a similar question:

How can I merge these accounts? They are both been verified...


Thank you
Re: Verification available for local pages created in Google+ `Keenan 11/2/12 5:25 PM
@Javier

I don't know, but I would report the Places page (129) as a duplicate of the Verified G+page (608) and ask Support if they can merge them.  I'm not sure it's possible, but I think they'll try.

Use this...

(unknown) 11/3/12 6:50 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ rossicone 11/14/12 11:58 AM
Hi Jade,

From quickly looking through this forum, it looks like a lot of people are having issues merging their Google+ Business page with their Google+ Local page. Do you think it is best to wait for the automatic merge to happen? I have a lot of clients with Google+ Local pages. We have not created business pages for them yet. I am trying to figure out if we should create these business pages and manually merge the two, or sit tight and wait for the automatic merge. Thank you for your advice!

Rachel Rossicone
Re: Verification available for local pages created in Google+ Bamboo Leasing - Sarah Jones 11/14/12 1:39 PM
I recently lost all my reviews for my Dallas business location (https://plus.google.com/116140384142421123321/about?gl=US&hl=en-US). Could this change somehow have caused all our reviews to disappear? We are obviously upset about this... thank you. 
Re: Verification available for local pages created in Google+ Linda Buquet ~ 11/14/12 2:21 PM
Rachel, 

"Do you think it is best to wait for the automatic merge to happen?"

I don't think there will be an automatic merge. Don't think that's going to happen. BUT if it were me I would wait til things are more stable.

I've given the following advice many times at my forum…

If your clients were heavy into social OR early adopters they would already have G+ Business pages.
If they don't, then that tells me they are neither of the above. So why push the envelope now before the issues are worked out?
If you choose to move forward you need to budget time and be prepared for possibly new bugs and issues that don't have 
readily available answers, because this is all still pretty BETA, 

If you are ONLY being paid to do G+L optimization and they are not paying you extra for and PUSHING you for social, I would wait. 

My 2 cents, 

Linda
Re: Verification available for local pages created in Google+ Steve Brownie 11/14/12 3:20 PM
Hi Jade
Can you help please

I want to verify my company but the postcard keeps coming up with my physical address and I need it sent to my PO box as no mail can be sent to my physical address. I tried entering my PO box but it came up with a totally different address ... help surely it shouldnt be this difficult ..Thanks

Re: Verification available for local pages created in Google+ GoAuto 11/14/12 3:44 PM
I am trying to verify my business - I want to resend my PIN but am getting "the information provided isn't eligible for verification." How can I get a new PIN to ensure my business is verified.
Re: Verification available for local pages created in Google+ SergioNS 11/26/12 8:09 AM
Hello Jade, 
it has been over a month but still I see no changes on my page. Any news?

the two pages (social and local) are still separated:


In my Google + dashboard I cannot see the words "Check" or "In progress" (previously in the panel above).

thanks, Sergio
Re: Verification available for local pages created in Google+ Sundra Taylor 11/29/12 1:39 PM
I still a bit confused...maybe it's the terminology.

I just created a Google + account (today 11/29/2012).  In it, I created a business page (using Local Business or Place category).  When I created the business page, there was no information about verifying using postcard option that everyone is talking about.  I thought this is what everyone is referring to as Google+ Local.

Therefore, I figured I was wrong in this assumption and decided to create a Google Places account.  I went through the process and am now waiting for my verification pin to arrive in the mail.

Now that I did this, I have a Google+ Page and a Google Places account.  Will I now have to wait for Google to merge the two into Google+ Local?  Is this the correct process in creating a Google+ Local account?  OR am I just totally lost.....

Thanks for your help.
Re: Verification available for local pages created in Google+ Shane Hewitt 12/11/12 6:42 PM
I am still waiting for my PIN number to arrive, it was apparently sent on the 19th of November. Is there a quicker way to get the PIN number?
Re: Verification available for local pages created in Google+ Page3 Events | Event Management Company Bangalore 12/14/12 1:07 AM
Hi Jade,

We have 10 listing pending on Google local business.
Not able to verfiy the list as we are not getting the postcard also.

Could you please help us out in this.

Regards

Neeru
Re: Verification available for local pages created in Google+ treebles 12/14/12 5:07 AM
Neeru,
you need to contact Google Places support using this online form to request assistance with the verification process.
http://www.google.com/support/places/bin/static.py?page=ts.cs&ts=1399021
Re: Verification available for local pages created in Google+ Z Dog Walkers Philly's Pet Concierge 12/27/12 8:54 AM
My Google places - now google local - account page is not showing up. No Title, page, reviews etc. WHen I search "Z Dog Walkers" on the map , it says "The location is not supported." Please HELP! I love Google, and need my business listing up.
 
THank you!
 
N
Z Dog Walkers: Philly's Pet Care
Re: Verification available for local pages created in Google+ karanpalki 12/30/12 10:27 PM
Hi,
Have you got it verified again? I am still unable to get it verified. Even though it was verified one year back.
Regards
Prabhkaran
Re: Verification available for local pages created in Google+ Roadturn 12/31/12 8:35 AM
Sundra ... look at the top to the page title. On the right, does it say, "Unverified"? Click there to proceed.
Re: Verification available for local pages created in Google+ karanpalki 1/1/13 2:40 AM
Hi,
Nothing like click to proceed is there in the screen. what Am I supposed to do?
Regrds
Prabhakaran
Re: Verification available for local pages created in Google+ Roadturn 1/2/13 8:20 AM
That screen shot link takes me to my own Google Places page, Prabhakaran.

You may need to go back to step one and recreate the business page, making sure to choose Local Business or Place and to enter the phone number associated with your Google Places entry.
Re: Verification available for local pages created in Google+ biminyrd 1/3/13 6:35 AM
I think this is what I just did about two weeks ago when I was prompted to verify my listing, though I did that originally over a year ago (i'm assuming that was for my google places page) and the new one was to integrate my google+ page and places.  Almost immediately after verifying my listing disappeared from the google local results? it was previously #1 to #5 in the local results on the search and in maps/local. what happened? i
t's been two weeks since I verified this and nothing has changed.
My business is LeBauer Physical Therapy, and when searching for physical therapy in maps or on the google search, my page does not appear in the local results but it the home page does still show up in the native results.


Re: Verification available for local pages created in Google+ joshlegosh 1/9/13 10:37 AM
I have just had exactly the same happen to me. How on earth do I get my Google maps local results back to where they were before. I was in the top 5 for loads of keywords. Now I am about 20 or so down. Can I revert everything back or unverify etc... Help!
Re: Verification available for local pages created in Google+ Gregory Mackay 1/18/13 2:30 PM
Hi Jade,

I'm having trouble with my merge.

I did the verification of my Google+ Business page (via postcard), and my page now says "verified local business," but it's still completely separate from my Google+ Local page. I can pull them both up and they both look different.

Also, I have tried changing the name of my Google+ Local listing to the correct name multiple times, and it's still correct in the places dashboard (and the same as the Google+ Business page), but on the actual Google+ Local listing it just won't update. Could this be why my pages won't merge? Can someone help me with this?

Thanks..
Re: Verification available for local pages created in Google+ YallNoobs 1/22/13 12:05 PM
We added a google social + page but did not verify it because we found out that SAB should not do this, after all. But we never verified.. Last night our account got suspended :( is this the cause? for adding the social Google places (without verifying) while having our hidden address in Google places? 

(unknown) 1/28/13 9:29 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ Robert Bruner 1/29/13 6:08 PM
Mine has been stuck for well over a month? What can i do?
Re: Verification available for local pages created in Google+ biminyrd 1/29/13 6:15 PM
I actually had some movement yesterday after I logged into my google places account, clicked on edit, to edit my listing, then clicked "submit" with out making any changes.
try it and see what happens, it could just be coincidence.
Re: Verification available for local pages created in Google+ Saori Ishida 1/31/13 3:24 PM
I got the verification pin in my mail, however, I cannot verify my google+ local page.  Whenever I try to verify my page, I am directed to www.google.com/local/verify, but I get an error message (Error 403 (Forbidden)!!1)  from Google saying, "That's an error.  We're sorry, but you do not have access to this page.That’s all we know." 
What do I need to do?
Re: Verification available for local pages created in Google+ Flash (RER) 1/31/13 3:44 PM
Saori - Most people having this error today should not be verifying their page (they don't qualify).  But we can't tell without knowing your information.  Please start a new thread and fill in all the information asked in the first post.
Re: Verification available for local pages created in Google+ JLS - Just Legal Services 2/15/13 7:16 AM
Hello, we have tried carrying out this process, but we now have:

A verified Google Plus Local Listing from an old Google Place with photos, reviews, videos, and a bunch of other info we'd like to keep in tact, but lacking the ability to post updates:
https://plus.google.com/107295084838813800631/

A Google Plus Local Listing lacking any other media except the ability to post updates: https://plus.google.com/b/108295635618455950076/108295635618455950076/posts

Ideally we'd like to keep the Google Place listing https://plus.google.com/107295084838813800631/
but also have the ability to post updates.

Please help!  It's been almost a year and this problem has yet to be sorted out.

Re: Verification available for local pages created in Google+ WildWeb 2/18/13 12:51 AM
Thanks for the info. I have, however, created a Google+ Business account and not a Google+ Local account. Is there any way of changing it from a Business/Company account to a Local account?
Re: Verification available for local pages created in Google+ Corey Barnett 2/21/13 1:23 PM
You can't change it to a local page. You have to delete the business page and create a new Local page.
Corey Barnett 2/21/13 1:24 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ Robert MacDowell 2/26/13 1:47 PM
TLDR: They sent me a postcard but the page said I had no businesses pending.   

1.  I created a personal Google account and Google + page, for myself. 
2.  I created a business page for the nonprofit business. 
3.  I filled in all the fields on that page.
4.  I hit "verify now". 
5.  The organization received a postcard.  
6.  The postcard sent me to www.google.com/local/verify
7.  That page said "you have no pages which are pending verification".  See attached.  

It gets worse. 


9.  The person on the phone said there are no pages connected to my email address. We checked four times. 

10.  I called back and figure out he services a DIFFERENT product, Google Places.  He cannot help with Google+. 
Why did the troubleshooting links send me there? 

11.  I set up a Google Places page.    "can't hurt, might help" 

12.  I tried to Verify.

13.  They gave me no option to enter a code.  They sent me another postcard.

14.  The PIN on the postcard they already sent me, does not work.  (the guy tried on the phone.)
 
Re: Verification available for local pages created in Google+ vikpaw 2/27/13 1:28 AM
Hi,
I had a verified by postcard places entry for our school, and can get to it via my personal + account if i manually type in the url. it links to the google maps entry.

I tried to create a new local page, first i incorrectly made an organisation page, then tried to make a local page. my country saudi arabia was not listed, but i put in a false country and then went through the manual add routine so now I have a local page linked with a map.

Neither of these pages have a verify button, nor state the verification status.

What should i do to link these and remove the extra organisation page..?

I want to create a youtube account for the school and would like it linked to our final merged page. Should i create a Google+ account for the school and then add it as a manager?

thanks for you help.
VikPaw1 [ because someone took 'vikpaw' but doesn't appear to be using it! :( ]

Re: Verification available for local pages created in Google+ MaryBowling 2/27/13 11:38 AM
There are apparently 8 pages in this thread, but I am unable to navigate beyond page 2, which does not allow me access to the most recent information. How can I see the latest posts in this thread? Or is it just me?
Re: Verification available for local pages created in Google+ treebles 2/27/13 2:05 PM
MaryBowling,
click on the Box that read Page 8 to jump to the page you want, or press the Previous or Next links to navigate through the pages.
Re: Verification available for local pages created in Google+ Linda Buquet ~ 2/27/13 2:49 PM
It's not you Mary. It's a bad or at least very subtle UI that's hard to figure out.
Re: Verification available for local pages created in Google+ jlsprang 2/27/13 4:31 PM
my physical address doesn't have a mailbox.  i get my mail at a po box.  is it possible to get the postcard sent to the po box?
Re: Verification available for local pages created in Google+ Flash (RER) 2/28/13 12:57 PM
No, it is not.  A PO box verifies absolutely nothing.

Is there no mail service provided by the post office, or do you just prefer a PO box?
Re: Verification available for local pages created in Google+ Wolf Harper 2/28/13 6:27 PM
Here is how to make that work.
1.  Have postcard sent to your street address.  
2.  Nice people at Post office know you cannot take mail there, and throw it in your po box.  
3.  Profit

Only works if the PO knows you.  Effectively they are vouching for you to Google.  

Also your po box must be in the same zip code.  But it should be anyway if possible, because the  USPS recommends the following addressing block for that situation:

ABC Corn Maze
123 Undeliverable Rd.
PO Box 456
Anytown NY 12345

Re: Verification available for local pages created in Google+ LemLynch 3/11/13 11:36 AM
How long after I enter the verification code should I expect to be awaiting verification?
Re: Verification available for local pages created in Google+ moogyboobles 3/12/13 2:14 PM
Anything yet on merging my local business page (with hidden address) with my google plus business page?
Re: Verification available for local pages created in Google+ Michael Colbach 3/12/13 6:20 PM
Same issues.
Not sure what a Business Plus page is.

It is an attorney "Local" / "Places" listing.
I have an attorney Google Plus Profile.
I tried to add my "Google Plus Local Page" so that that could be merged with my "Places" verified listing.

Got the postcard -
Entered PIN in Google Plus Local Page

Then it hung with 500 error
 - not stuck in verification, but it never completed the verification process as it never seemed to finish the processing.

My "Places" Account now says "Pending" Review.
My Old Places page had been reviewed previously.

Any help appreciated.

Re: Verification available for local pages created in Google+ loudcow 3/21/13 4:06 PM
Getting 500 error too for this page:) Thank you - https://plus.google.com/b/101181505610393889779/+castawayislandfiji/posts
Re: Verification available for local pages created in Google+ Khürt Williams 4/3/13 5:26 PM
How does a business get listed in Google+ Local?
Re: Verification available for local pages created in Google+ Rea Pinpin 4/15/13 7:07 PM
hello its seems to be i cant verify my GOOGLE PAGE because i have no pin attempts left but i just input what its says on the post card PLEASE HELP ME. HELP email me at opera...@onlinethinkers.com
Re: Verification available for local pages created in Google+ Craig Linda Bridgewater 5/11/13 8:06 PM
No verify now link.
https://www.google.com/local/add/analytics?storeid=492168783598419137&hl=en-US&gl=US
Re: Verification available for local pages created in Google+ Tee Jefferson 5/12/13 11:12 AM
Found the "enter your pin" link: it was on my Google + business page, not on my places page.
Re: Verification available for local pages created in Google+ Tee Jefferson 5/12/13 11:16 AM
Try here:
http://www.google.com/local/add/businessCenter

I searched "google + local"  and this was right near the top.

Re: Verification available for local pages created in Google+ DavidPierpont 5/16/13 3:16 PM
It just floors me that there is not a capability to manage multiple locations under one dashboard. This can be done in foursquare and yelp easily.
Daniel Dayan 5/18/13 5:08 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ Dr. Fernando Garcia 5/23/13 11:30 AM
I am new to Google Places/Local and have a business based in MEXICO. Since I have never created a business listing before (in the old Google Places dashboard), I am automatically directed to the new dashboard on plus.google.com

The only countries listed are US, UK, and Ireland.

I tried the "Create a Page" route under the category "Local Business or Place" and all countries are listed. However, when I get to the verification part, this message appears:

"Sorry, there is a problem with your address. It appears to be incomplete or invalid. Please check that your address is accurate and up to date."

How can I get my business verified?

Dr. Fernando Garcia
Paseo Playas de Tijuana 19
Tijuana, Baja California 22504
Mexico

Re: Verification available for local pages created in Google+ Debra Tibbitts 6/12/13 9:12 AM
Would love to know how to verify if we are a mobile company without listing my HOME address. Thanks!
Re: Verification available for local pages created in Google+ treebles 6/12/13 10:00 AM
Debra,
It is not possibel, you need to list your business address even if it is your home address.
Since you are mobile you should setup a Service Area and hide the business address.
Re: Verification available for local pages created in Google+ ibrahim ebidy 6/24/13 5:31 AM
ليه يابلادى بتقتلى الحريه
ليه يابلادى أغلب فروعك غبيه
ليه يابلادى سجونك بأولادك ملية
ليه يابلا دى بالشرور والفساد غنية
ليه يابلادى صوت الباطل فيكى علا عليه
ليه يابلادى الانسان فيكى مهدور الكرامة ومالوش دية
ليه يابلادى مبتمسحيش دموع عينية
ليه يابلادى غدرك بقى مترصد بيا
ليه يابلادى حضنك مبقاش فيه حنية
ليه يابلادى كل نهارك ظلمة ووحوش مستخبية
ليه يابلادى النصب فيكى اصبح رغبة وغية
ليه يابلادى الحب فيكى مات من غير معددية
ليه يابلادى بدلوا الصدق فيكى كذبة ورزية
ليه يابلادى زوروا صوتى وكتفوا ايديه
ليه يابلادى سرقوا حقى وقالوا الحق عليا
ليه يابلادى وظفوا اللى أقل منى عشان معاه توصية
ليه يابلادى بقيت أخاف منك وأنتى أمى ونور عنية
ليه يابلادى وأنا حبيبك من غير غرض أو غيية
تعادينى وتعشقى علية

ياريت تفهمينى ازاى ترفضينى وتقبلى الحرامية
وانا اللى حبيتك من غير هدف أوغية
وكنت دايما بدعيلك ربى يحميكى من الأخوانيه
وطيور الظلام اللى للعنف والدم مشتهية
يارب أحمى بلادى حبيبتى من الأخوانيه
ولصوص المال والجهل والتخلف والبلطجية
واجعل الديمقراطية عقد حب بينى وبينها للأبدية
.....................ابراهيم عبيدى.........................
https://twitter.com/ibrahimebidy

First Focus IT 7/14/13 8:50 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ First Focus IT 7/14/13 9:04 PM
Any tips on what to do in this situation? I keep running into the same error each time I attempt to report a problem (biggest worry), edit the address (it is incorrect) or merge with my Google+ profile (annoying).

Thanks!

Re: Verification available for local pages created in Google+ treebles 7/15/13 5:28 AM
See my reply in your original post.
Re: Verification available for local pages created in Google+ maggsw 7/15/13 11:13 AM
We have several brands and four locations.

A while ago ... before Google Places became Google Plus Local I created Google Places pages for all of our brands and locations - verified and all seems good.

Recently I created Google Plus for Business pages for these brands/locations. Currently I am awaiting my PIN postcards to verify these.

We use Gmail (Google Apps for Business) at work and I have a personal Gmail account as well.

EVERYTHING seems to be overlapping and when creating the Google Plus for Business pages sometimes I was my work account, sometimes I was my personal account and sometimes my page.

I am really confused at this point and wondering what I SHOULD be doing, should NOT be doing ...

I want our businesses to be easily found online, with rich results (ie the pages) and I also want customers to be able to leave reviews.

Do I need both types of pages? How can I keep my work and my personal Gmail accounts separate while I'm working with the pages in Google Plus (local or for business).

Help?

Re: Verification available for local pages created in Google+ Riot Lycan ♥CoLeader ♥\/|P♥ 7/20/13 10:11 AM
i am having problems disconnecting my G+ account from my youtube account i cant find the option under "edit on google+" in the youtube settings screen HELP?
Re: Verification available for local pages created in Google+ Ella Gauci-Seddon 7/21/13 8:27 PM
I am having the same problem!! Have you found a solution??
Re: Verification available for local pages created in Google+ Dayna Caceres 8/2/13 8:43 AM
Hi Jade,

I am missing a trick. I had set up a Google+ page for my business and verified it by placing a link on my website - See page here https://plus.google.com/u/0/105308895574077872633/posts

Then I realised that I needed a Places page in order to get the pin to appear in google maps so I created the local page and sent for the verification pin via post - see here https://plus.google.com/u/0/109459478193491107492/posts

I verified that page and thought that the two would merge together as you describe above but noting has happened.

I am confused with all the variables people are describing in the stream below. I have search the help menus and am making it worse...can you look at my two pages and let me know if it is possible to merge them of if I should delete the 1st one I created and lose the website link (not happy about that)?

Any other options?

Many thanks,
Dayna

Re: Verification available for local pages created in Google+ Michael Burnham 8/8/13 12:52 PM
I see that your message states to inform you of a 500 error when trying to enter the PIN.

Can you help? Here's the business:
https://www.google.com/local/business/l/01607300214787154494

Thanks!

WebmasterMD 8/12/13 8:32 AM <This message has been deleted.>
Verification available for local pages created in Google+ Don Fan 8/24/13 6:12 AM
I am a newbie here. Please advise if I am posting at the wrong place.

I am transferring my Place page to a Google Plus page I created. I requested a PIN postcard about 5 months ago and never received it. I was requesting another one last night and found that my suite number was omitted on the postcard. No matter how I change the address format of address, it would show on plus page but won't carry over to the postcard cover that is automatically generated. I suspect that was the reason I never received my previous PIN request. Can anyone help me or let me know where I can get help on this issue?

Re: Verification available for local pages created in Google+ JoyHawkins 8/24/13 12:11 PM
Don, start a new thread and list the details of your business (name, address, phone number) and someone can assist you.
Re: Verification available for local pages created in Google+ Don Fan 8/24/13 3:05 PM
Thank you, JoyHawkins.
Re: Verification available for local pages created in Google+ Suzanne leyba 8/31/13 8:11 AM
Laura Perry 9/1/13 2:38 PM <This message has been deleted.>
Re: Verification available for local pages created in Google+ JoyHawkins 9/3/13 4:33 AM
Laura, please start a new thread and list the details of your business (name, address, phone number) and someone can assist you.
Re: Verification available for local pages created in Google+ Ramprakash Rajpurohit 9/25/13 10:09 AM
Re: Verification available for local pages created in Google+ David Keegan 9/30/13 1:57 AM
Hi Jade
I am actually trying to remove the following page from my Google account as i want to rely on organic listing results for my business as when i show up in Google places its dos not display enough info about my specialism please help??

Re: Verification available for local pages created in Google+ Deej Kapoor 10/9/13 9:46 AM
Hi Jade. I would be grateful if you could advise on my issue. I have a Google Local page which is verified.

We have been using a separate Google+ plus page - https://plus.google.com/u/0/b/100040097715867761527/100040097715867761527/about - for the past few months to post on behalf of the company (company website and email verified to this Google+ account).

In an attempt to link this Google+ page with our Google Local page, a new Google+ page was inadvertently created - https://plus.google.com/b/100603840096290574859/100603840096290574859/about?hl=en-GB.

My problem is that I would like the older Google+ page to be merged to Google Local page. If this is not possible, I can accept this and will just post from the newly created Google+ page going forward. However, as the company email/website is verified with the older Google+ page, how do I verify these details on the new Google+ page?

Thanking you in advance.

Regards,

D,

Re: Verification available for local pages created in Google+ Deej Kapoor 10/9/13 9:53 AM
Hello Dayna, did you issue get resolved? I have a similar problem with our account.
Regards,
D.
Re: Verification available for local pages created in Google+ JoyHawkins 10/9/13 10:02 AM
Hey Deej - can you please start your own thread and that way we can look at your specific case?
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