Categories: Announcements :

More details about the improved look and feel of Google Places for Business

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More details about the improved look and feel of Google Places for Business Joel_H 3/14/14 12:38 PM

Last edited January 22, 2014.


Today, we’re launching an update to the Google Places for Business dashboard. It’s available today for new signups only. It's gradually rolling out to existing users and available for new users. Read more about how it’s now easier to manage your business’ presence across Google on our blog post: Improving the look and feel of Google Places for Business.


What should I do if...

I’m an existing Google Places for Business user?

Sit tight and continue to use Google Places for Business to update and edit your listing. The update currently affects new users only. Please do not make new accounts/pages for listings that already exist. Please know that the update will be gradually rolling out to existing Google Places for Business users like you in the coming weeks.Check back on this forum for announcements and updates.


I’m currently using Google+ to manage a local Google+ page?

Continue to use Google+ to manage the page. We do not recommend making any additional accounts or pages for pages that already exist.


I’m using the bulk tool to manage multiple locations for my business?

Please continue to use the bulk tool to manage the listings. Sit tight! We’ve got some updates coming for bulk users that we hope you’ll like.


I’m new to Google Places for Business and have fewer than 10 locations?

Just visit http://places.google.com and start setting up your listings! Note that only some new signups in the US will see the new dashboard. We are planning to open the new dashboard up to all new signups very soon.


I’m new to Google Places for Business and have 10 or more locations?

Our bulk management tool hasn't changed. Feel free to start setting up your listings at http://places.google.com/manage, which is our tool for bulk uploading. (https://support.google.com/places/bin/answer.py?hl=en&answer=178024)



I’d like to learn more about the new Places interface...

Who can use the new Places interface?

The dashboard is currently only available for some new users in the United States. We’ll be opening up the new dashboard to these new users on a rolling basis. We look forward to making the dashboard available to current users as well as international users soon, so sit tight for a smooth upgrade coming soon.


What’s new in the Places dashboard?


  • An updated interface that makes editing your information easier.

  • Updates that show the status of your business information on Google Maps.

  • Improved insights to help you track your business’s performance on Google.

  • Edits will go live faster.


Are there any changes in policy or the quality guidelines?

No -- the current quality guidelines still apply.


I’m a new user to Google Places for Business. How do I add a listing?

Get started on http://places.google.com.


I’m a new user to Google Places for Business with a service-area business. How do I proceed?

If you serve customers at their locations, you can designate yourself as a service-area business in your listing editor. Beneath your address information, select the checkbox for My business has service areas where I visit customers at their locations. You will be able to set a service area based on the zip codes or cities you serve, or on a given area around your location.


I’d like to know more about Insights.

To see insights for a listing, navigate to Edit the business information, then click on the Insights tab.


Why can’t I see this updated dashboard?

We are doing a gradual rollout that will start with a subset of new users in the U.S. Then, we will gradually make this service available to a larger group of both existing and new users in the weeks to come.

- Update -- the new dashboard is now available for all new users in the US.


- Update -- see below for information about the Google+ widget.

How can I integrate with Google+?

Right now, Google+ integration is not yet available, but it’s coming soon. Soon, you’ll be able to upgrade a listing to a local Google+ page, right from Google Places for Business. We’ll let you know (with more details) when that’s available.


If you’re in the new dashboard, you may see a widget that says the Google+ upgrade is coming soon. Whether or not you see the widget, we will be making this upgrade available to you, so sit tight!



I’m using the new Places for Business dashboard, and I need help...

How can I get help correcting some of the information on a page?

Contact our support team by visiting our Help Center and clicking the Contact Us button.


How can I get help verifying a page?

You can contact our support team using this form.


Can I use custom categories?

The only categories available are the ones that auto-complete when creating a page.


Do I need a Google+ profile to use the new Google Places for Business dashboard?

No, you can add and edit a listing via Google Places for Business without a Google+ profile. You can also access AdWords Express and Offers. However, in order to access the social features (Posts, Circles, Videos), the verified business owner account will need to be associated with a Google+ profile.


Can I have more than one verified business owner account per page?

At this time, there can only be one verified business owner account per page.


I am the verified business owner for a page, but I don’t see a checkmark.

Checkmarks are not currently appearing for pages verified via Google Places for Business. You can determine if you are the verified business owner for a page by checking to see if the page appears in your Google Places for Business dashboard.



Types of Pages

Name

Where to manage?

Checkmark?

Characteristics

Where to find help?

Google business listing

Google Places for Business

no

Write a review button, no Follow button

look under Fix a problem here: https://support.google.com/places/

Google business listing (new dashboard)

Google Places for Business

no

Write a review button, no Follow button

Use Contact Us here: https://support.google.com/business/

local Google+ page

Google+ pages admin

yes (if local verified)

both a Follow and a Write a Review button

fill out this troubleshooter: http://support.google.com/business/bin/request.py?hl=en&contact_type=local_pages_editing_help&rd=1

unverified local Google+ page

Google+ pages admin

no

Follow button, inset map

verification troubleshooting here: http://support.google.com/business/bin/static.py?hl=en&page=ts.cs&ts=2535756&from=2535756&rd=1





Update - April 11

Hey guys,


We’ve got a few updates about the new dashboard:


First, the new dashboard is now available to all new users in the US. New accounts accessing Places in the US should now see the new dashboard. We’re working on making it available to existing Places users -- so if you’re already on Places, please be patient while we work on making the update more widely available.


Also, upgrade to a local Google +page via the Google+ widget is now available for some users in the new dashboard.


What does the Google+ widget do?

The Google+ widget allows you to upgrade from a Google business listing to a local Google+ page (with social features, like writing Posts, editing the cover photo, allowing users to add the page to their Circles, and adding videos). The upgraded page will be searchable in Google, Google Maps, and Google+.


What criteria do I have to meet to upgrade my page via the Google+ widget? (edited July 23)


  • You must have verified your business in your Places for Business account.

  • Your Places for Business email address should also have a Google+ profile.

  • Your page must be in a category that is eligible for Google+.


Please note that the Google+ widget may not appear for users who do not meet these criteria.


If you meet these criteria and are interested in upgrading to have social features, just click Get your Google+ page to upgrade. After upgrading, you may use either Google+ or Google Places to manage the page.


This upgrade process is coming along to more and more users, so if you don’t see the widget yet, sit tight while we work on getting you your upgrade.


And, yes, service-area businesses who need to keep their addresses hidden and who otherwise meet the criteria above may use the Google+ widget to access social features. The business address will stay hidden in the upgraded page.


What if I’m already managing a verified local page in Google+ but have not yet accessed Google Places for Business with my account?

If you log in to Google Places with the same account, you should see the page that you created and verified in Google+ in your dashboard already. You should be able to use either Google+ or Google Places to manage the page.



I’m an existing Places user...

If you’ve verified your business in both Google+ and Google Places for Business, you might see the new Places for Business dashboard when accessing places.google.com. If you don’t, don’t worry, we’re working on bringing you over.


Again, we ask that existing Google Places or Google+ users continue to manage pages as before. Please see the first half of the first post on this thread for more details. We do not recommend creating new accounts just to try to access the new dashboard.


When we are ready to make the new dashboard available to existing Places users, we will come back with more details, including answers about how the Google+ widget will work.


Thanks,

Jade



Update - May 7

As of May 7, the new Places for Business dashboard will be rolling out gradually to new users in Ireland and the UK. Please note that Offers is not yet available for non-US users.

Edit, June 7: The new dashboard has begun rolling out to existing users in Ireland and the UK.


Update - May 21

As of May 21, some existing Places users will begin to see the new Google Places for Business dashboard. The transition will happen automatically, and all existing users should continue to manage listings at http://places.google.com. Please keep in mind that the new dashboard is still gradually being rolled out, so not all existing users will see the change right now.


What happened to the custom categories I had using the old dashboard?

Custom categories are no longer showing on listings with the new dashboard. Business owners should try to select an auto-filled category that most closely describes their business. We’re working on improving the way categories work, and by sticking with the categories we have defined, we believe we can better connect customers and businesses.


What happened to payment options, additional details, or videos?

These fields do not appear publicly, and the data will not be transferred onto the new dashboard. The “videos” field no longer appears in the dashboard. You can access prior uploaded videos through your Youtube account. If you wish to post videos on the listing for your business, upgrade to a local Google+ page.


I’m using Google+ to manage the local page for my business; what should I do?

Please continue using Google+ for management, as you had before. If you were using both Google+ and Google Places for business, you should continue doing so. When we are ready to migrate the pages that have social features, we will have further instructions.


I’m using Google Places but don’t see the new dashboard, yet. Should I panic?

Don’t panic. The new dashboard is still rolling out gradually, and we’ll continue to post updates here. Please continue to use Google Places for Business as usual.



Update - May 30

If you're using the new dashboard, your photo uploading experience is now improved. Photos uploaded via the new Place for Business dashboard will now go live in hours in most cases. You can send us feedback about this and other features by clicking on the gear on the right -> Send Feedback. Thanks!


Update - June 18

As of June 18, the new Places for Business dashboard will be rolling out to new users in the following countries: Germany, France, Italy, the Netherlands, Austria, Norway, Croatia, Finland, Singapore, Switzerland, and Liechtenstein.

Edit, June 26: The new dashboard has begun rolling out to existing users in these countries.


Update - June 25

As of June 18, the new Places for Business dashboard will be rolling out to new users in the following countries: Czech Republic, Denmark, Belgium, Sweden, and Portugal.


Update - July 30

As of July 30, the new Places for Business dashboard will be rolling out to new users in New Zealand.


Update - August 5

Users of the new Places dashboard can now remove listings from their accounts. Please note, you cannot undo removing a listing from your account.


If your business is closing, make sure you first report it as closed using Report a Problem. If you'd also like to remove the business from displaying in your dashboard, first access the dashboard for the business you wish to remove. Select the Gear icon, then select Remove this listing.


Note that Google may continue to show businesses that have been removed from your account on Google Maps, Search, and other Google properties as closed, moved, or open, depending on the information we’ve received about the business.


Update - August 6

As of August 6, the new Places for Business dashboard will be rolling out to new users in Canada and Spain.


Update - August 20

Starting today, some pages managed in the new Google Places for Business dashboard will be automatically upgraded to have social features. We will send out emails to users whose pages are automatically upgraded letting them know. Users who have upgraded pages will see a link to Visit your Google+ page in their dashboards. A personal Google+ account is not necessary in order to utilize social features on local Google+ pages that are automatically upgraded.


If the listing for your business is not automatically upgraded and you are interested in social features, you may be able to use the Google+ widget to upgrade the page manually. (You can read more about the Google+ widget in the update from April 11 on this post -- scroll up.)


Please first make sure you follow these criteria if you want to manually upgrade a page:

  • You must have verified your business in your Places account.

  • Your Places for Business email address should also have a  Google+ profile.

  • Your page must be in a category that is eligible for Google+.

If these apply to you, you will see a Google+ widget in your dashboard inviting you to upgrade. Simply click Get your Google+ page to upgrade. This will create a local Google+ page in Google+ that is tied to your Google+ account. You will be able to update this page from both Google Places for Business and Google+.

If you do not see the Google+ widget yet, or don’t have the upgrade link in your widget, sit tight while we work on getting a smooth upgrade process in place for you. 

Edit (September 16): Please note that you cannot undo the automatic upgrade. There is no way to delete only the social aspect of a page.


Update - September 18

As of September 18, the new Places for Business dashboard will be rolling out to new users in Russia, India, Mexico, Ukraine, South Africa, Israel, Malaysia, Indonesia, United Arab Emirates, Saudi Arabia, Greece, Slovakia, Korea, Egypt, Japan, Brazil, Argentina, Taiwan, Colombia, Chile, Hungary, Romania, the Philippines, Poland, Bulgaria, Hong Kong, Pakistan, and Kenya.


Update - September 19

Starting on September 19, new Places dashboard users with upgraded local Google+ pages will be able to invite other users to manage the page. You can read more about admin roles for pages here.

Please note that only pages that have been upgraded to have social features will have this multiple manager functionality. Owners of eligible pages will be able to invite others to manage a page, or remove other managers.

To add a manager:

  1. From the listing dashboard, click on the gear icon on the upper right and select Manage listing access.

  2. Select Add Managers and enter in the email address of the desired new manager.

Please note that managers must accept the invitation via email before being able to manage a page.

To remove a manager:

  1. From the listing dashboard, click on the gear icon on the upper right and select Manage listing access.

  2. Click on the X associated with the person you’d like to remove.

Please note that removing a manager means that account will no longer be able to edit, post, or act as the page. That account’s former actions will remain intact.

To transfer ownership:

  1. From your listing dashboard, click the gear icon in the upper-right corner of your screen and choose Manage listing access.

  2. Click dropdown arrow on the card for the Manager you’d like to promote to Owner, and select Transfer ownership to...


Update - October 9

As of October 9, the new Places for Business dashboard will be rolling out to new users in Nigeria, Lithuania, Slovenia, Latvia, Ghana, Uganda, Luxembourg, Senegal, Iceland, Ethiopia, and Costa Rica.


Update - October 16

Today, the Places for Business mobile app is available for Android users on the Google Play store for new Places dashboard users in the US.


Update - November 25

Starting on November 25th, we are gradually rolling out Reviews in the new Google Places for Business dashboard, where you’ll be able to view what customers are saying about your business on Google and across the web, in one place. You can read more about this feature on our help center.

To get started, go to the dashboard you use to manage your business information, click the listing you’d like to manage, and choose Reviews from the left hand navigation menu.  

You’ll see a Reviews inbox listing any reviews Google users have left for your business as well as snippets of reviews written about your business on other websites. The Reviews analytics tab includes information detailing where users have evaluated your business, and the average score of reviews of your business.

You can also respond to Google reviews in the text box that appears beneath the full review. If you do not see the ability to respond to Google reviews, make sure the listing is upgraded to a Google+ page. If you don’t have the ability to upgrade, you can respond to the review from the business page itself.


Update - January 22


Starting on January 22, the new Places dashboard is available for new users in Australia, and we will begin migrating existing users in Australia shortly.



Update - March 14


Please note-- if you are a new Places dashboard user,if you attempt to verify a listing that's already been verified in another account, you'll have to request admin access from the existing verified account.