Categories: Announcements :

More details about the improved look and feel of Google Places for Business

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More details about the improved look and feel of Google Places for Business Joel_H 4/2/13 4:15 PM

Last edited January 22, 2014.


Today, we’re launching an update to the Google Places for Business dashboard. It’s available today for new signups only. It's gradually rolling out to existing users and available for new users. Read more about how it’s now easier to manage your business’ presence across Google on our blog post: Improving the look and feel of Google Places for Business.


What should I do if...

I’m an existing Google Places for Business user?

Sit tight and continue to use Google Places for Business to update and edit your listing. The update currently affects new users only. Please do not make new accounts/pages for listings that already exist. Please know that the update will be gradually rolling out to existing Google Places for Business users like you in the coming weeks.Check back on this forum for announcements and updates.


I’m currently using Google+ to manage a local Google+ page?

Continue to use Google+ to manage the page. We do not recommend making any additional accounts or pages for pages that already exist.


I’m using the bulk tool to manage multiple locations for my business?

Please continue to use the bulk tool to manage the listings. Sit tight! We’ve got some updates coming for bulk users that we hope you’ll like.


I’m new to Google Places for Business and have fewer than 10 locations?

Just visit http://places.google.com and start setting up your listings! Note that only some new signups in the US will see the new dashboard. We are planning to open the new dashboard up to all new signups very soon.


I’m new to Google Places for Business and have 10 or more locations?

Our bulk management tool hasn't changed. Feel free to start setting up your listings at http://places.google.com/manage, which is our tool for bulk uploading. (https://support.google.com/places/bin/answer.py?hl=en&answer=178024)



I’d like to learn more about the new Places interface...

Who can use the new Places interface?

The dashboard is currently only available for some new users in the United States. We’ll be opening up the new dashboard to these new users on a rolling basis. We look forward to making the dashboard available to current users as well as international users soon, so sit tight for a smooth upgrade coming soon.


What’s new in the Places dashboard?


  • An updated interface that makes editing your information easier.

  • Updates that show the status of your business information on Google Maps.

  • Improved insights to help you track your business’s performance on Google.

  • Edits will go live faster.


Are there any changes in policy or the quality guidelines?

No -- the current quality guidelines still apply.


I’m a new user to Google Places for Business. How do I add a listing?

Get started on http://places.google.com.


I’m a new user to Google Places for Business with a service-area business. How do I proceed?

If you serve customers at their locations, you can designate yourself as a service-area business in your listing editor. Beneath your address information, select the checkbox for My business has service areas where I visit customers at their locations. You will be able to set a service area based on the zip codes or cities you serve, or on a given area around your location.


I’d like to know more about Insights.

To see insights for a listing, navigate to Edit the business information, then click on the Insights tab.


Why can’t I see this updated dashboard?

We are doing a gradual rollout that will start with a subset of new users in the U.S. Then, we will gradually make this service available to a larger group of both existing and new users in the weeks to come.

- Update -- the new dashboard is now available for all new users in the US.


- Update -- see below for information about the Google+ widget.

How can I integrate with Google+?

Right now, Google+ integration is not yet available, but it’s coming soon. Soon, you’ll be able to upgrade a listing to a local Google+ page, right from Google Places for Business. We’ll let you know (with more details) when that’s available.


If you’re in the new dashboard, you may see a widget that says the Google+ upgrade is coming soon. Whether or not you see the widget, we will be making this upgrade available to you, so sit tight!



I’m using the new Places for Business dashboard, and I need help...

How can I get help correcting some of the information on a page?

Contact our support team by visiting our Help Center and clicking the Contact Us button.


How can I get help verifying a page?

You can contact our support team using this form.


Can I use custom categories?

The only categories available are the ones that auto-complete when creating a page.


Do I need a Google+ profile to use the new Google Places for Business dashboard?

No, you can add and edit a listing via Google Places for Business without a Google+ profile. You can also access AdWords Express and Offers. However, in order to access the social features (Posts, Circles, Videos), the verified business owner account will need to be associated with a Google+ profile.


Can I have more than one verified business owner account per page?

At this time, there can only be one verified business owner account per page.


I am the verified business owner for a page, but I don’t see a checkmark.

Checkmarks are not currently appearing for pages verified via Google Places for Business. You can determine if you are the verified business owner for a page by checking to see if the page appears in your Google Places for Business dashboard.



Types of Pages

Name

Where to manage?

Checkmark?

Characteristics

Where to find help?

Google business listing

Google Places for Business

no

Write a review button, no Follow button

look under Fix a problem here: https://support.google.com/places/

Google business listing (new dashboard)

Google Places for Business

no

Write a review button, no Follow button

Use Contact Us here: https://support.google.com/business/

local Google+ page

Google+ pages admin

yes (if local verified)

both a Follow and a Write a Review button

fill out this troubleshooter: http://support.google.com/business/bin/request.py?hl=en&contact_type=local_pages_editing_help&rd=1

unverified local Google+ page

Google+ pages admin

no

Follow button, inset map

verification troubleshooting here: http://support.google.com/business/bin/static.py?hl=en&page=ts.cs&ts=2535756&from=2535756&rd=1





Update - April 11

Hey guys,


We’ve got a few updates about the new dashboard:


First, the new dashboard is now available to all new users in the US. New accounts accessing Places in the US should now see the new dashboard. We’re working on making it available to existing Places users -- so if you’re already on Places, please be patient while we work on making the update more widely available.


Also, upgrade to a local Google +page via the Google+ widget is now available for some users in the new dashboard.


What does the Google+ widget do?

The Google+ widget allows you to upgrade from a Google business listing to a local Google+ page (with social features, like writing Posts, editing the cover photo, allowing users to add the page to their Circles, and adding videos). The upgraded page will be searchable in Google, Google Maps, and Google+.


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