Categories: Technical issue? :

Phone number, website, or description missing? (around 9/15)

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Phone number, website, or description missing? (around 9/15) Jade W. 9/20/12 11:46 AM
Edit 2: Should be resolved.

Seeing some reports of phone numbers, websites, or descriptions missing. The team's looking into it. This would have happened within the past 5 days or so.

You can post your examples below. I'll come back with an update when I've got one.

Thanks,
Jade

Edit: Please post new threads for unrelated problems! Easier for us to keep track that way.
Re: Phone number, website, or description missing? (around 9/15) eldan0488 9/20/12 5:56 PM
Jade,

 I'm having issues with most of my website links that are missing and some are incorrect.

Would you like me to post them on this form discussion?
Re: Phone number, website, or description missing? (around 9/15) Garconis 9/20/12 9:45 PM
I'm more interested in getting rid of the "From the owner" description from the old Places site, and being able to have the "Introduction" text work/appear in the About section for both Google+ users and public viewers.
Re: Phone number, website, or description missing? (around 9/15) treebles 9/20/12 9:49 PM
Garconis,
your issue is unrelated to the bug that Jade is trying to track, please start a new thread to address your issue.
This thread is for business owner to provide the business details, preferably the Google+ Local listing URL, of the listings experiencing the disappearance of business information.
Re: Phone number, website, or description missing? (around 9/15) Milestone LocalTeam 9/20/12 11:40 PM
Hi Jade, 

I have a property with no website displaying on the front end, but it is there on the backend dashboard:  https://plus.google.com/105279353060419378940/about?gl=us&hl=en  

Thanks for all your helpful posts, and especially your assistance with this issue!

Best regards.
Re: Phone number, website, or description missing? (around 9/15) Wissam 9/21/12 5:47 AM
Hello Jade, 

yes we are experiencing the same problem as Milestone LocalTeam

here is one example 



Re: Phone number, website, or description missing? (around 9/15) Leighton Taxis 9/21/12 7:00 AM
Hi Jade 

Below is the link to my business places page:


The telephone number and address have suddenly disappeared. This really effects me being a taxi company as there is no longer a number available for people to ring.

Any help will be much appreciated 

Thanks

Re: Phone number, website, or description missing? (around 9/15) OBXr 9/21/12 7:40 AM
Jade, 

We have been unable to "verify" our page for a long time.  On top of that, now when we appear in a places result, when "more info" is clicked, our page produces a 400 error.


Can you help us verify the page and correct errors?  Thanks
Re: Phone number, website, or description missing? (around 9/15) Webdesigner99 9/21/12 9:49 AM
My customer: https://plus.google.com/106003498811529350375 is not showing an address, and in the Places listing for "New Orleans bed and breakfast", his listing diplays plus.google.com rather than the URL to his website: http://www.marignymanorhouse.com/
Re: Phone number, website, or description missing? (around 9/15) Kaleh 9/21/12 11:17 AM
@SSR_OBX

Please use "Post a question" and create your own topic.  Your issue is unrelated to the current topic.
Re: Phone number, website, or description missing? (around 9/15) `Keenan 9/21/12 11:48 AM
@webdesigner -  i don't get that.  i see an address with no phone number and no website.
Re: Phone number, website, or description missing? (around 9/15) finelinenyc 9/21/12 12:00 PM
Hi Jade - Relieved to hear Google is looking into this! 


Both phone and website not appearing in local results of organic search, Maps, Google Plus (local), and Google Plus (social). Business was recently verified via Plus postcard verification. Requested corrections via Maps and Google Places tool. Our website: http://finelinetattoo.com/
Re: Phone number, website, or description missing? (around 9/15) Alex Witter 9/22/12 10:34 AM
Same Issue as above. nothing will show up in maps search. it has been updated in the places backend for weeks now.
Re: Phone number, website, or description missing? (around 9/15) Halemakamae 9/22/12 1:41 PM
Hi Jane,

We have the same issue: URL, Description and phone number missing from our Google places listing:

https://plus.google.com/105130370691124185473/about?gl=us&hl=en

My other problem with google places: even though I have a google + listing, it does not show up in google places and even though I have 4 google reviews, it says that there is no score for us. Can you direct me to the right thread that will look at that?

Mahalo,

Petra
Re: Phone number, website, or description missing? (around 9/15) `Keenan 9/22/12 2:34 PM
Petra - you must have 10 reviews to produce a score.
Re: Phone number, website, or description missing? (around 9/15) Halemakamae 9/22/12 8:16 PM
Thank you, Keenan!
Petra
Re: Phone number, website, or description missing? (around 9/15) hazlynn 9/23/12 5:14 AM
rosmender.se...@yahoo.com

Pada Minggu, 23 September 2012 11:16:14 UTC+8, Halemakamae menulis:
Thank you, Keenan!
Petra
Re: Phone number, website, or description missing? (around 9/15) packers and movers in pune 9/23/12 10:10 AM
Shree sai packers and movers

Mulchand market offices no 2. 2nd floor
Station road pimpri pune 411018
Maharastra India
Ph no 02027422158,9921352486
Re: Phone number, website, or description missing? (around 9/15) ClarendonHotel 9/23/12 9:41 PM

I no longer have control of the page showing to the public from the places for business dashboard.
It still shows statistics but the link to the listing and to respond to reviews displays "We currently do not support the location"
The public listing seems unclaimed. https://plus.google.com/105397162630132764401/about

Re: Phone number, website, or description missing? (around 9/15) ChStock 9/24/12 3:52 AM
Hi Jade, 

Below is the link for my listing, which website and phone number has disappeared, and Google does not currently support the location.



We are a Hotel, and would be grateful for this being sorted asap.

Thanks.
ChStock 9/24/12 3:53 AM <This message has been deleted.>
Re: Phone number, website, or description missing? (around 9/15) Ashwood 9/24/12 3:56 AM
Thanks Jade,

Here is my link - where my contact number and website has disappeared, and doesn't support location!!


Kind Regards
Re: Phone number, website, or description missing? (around 9/15) The Carriage House Bed and Breakfast 9/24/12 8:27 AM
We are having the same problem with our Local/ Places listing both our URL and phone number is missing.

Re: Phone number, website, or description missing? (around 9/15) `Keenan 9/24/12 9:31 AM
Stephanie - what happens when you log in to your Places Dashboard and click - See my listing on Google?
Re: Phone number, website, or description missing? (around 9/15) Halemakamae 9/24/12 3:30 PM
I went to the dashboard and tried to go to our google places listing: Our Google Places listing is no longer supported: https://plus.google.com/105130370691124185473/about?gl=us&hl=en

No URL, no Phone number, no description

Petra

Petra Wiesenbauer & John Tucker
Hale Makamae Bed & Breakfast
13-3315 Makamae Street
Pahoa, HI 96778
info@bnb-aloha.com
www.bnb-aloha.com

ph: (808) 965-7015

Follow us on our FB images.jpeg, blogger images.jpeg or twitter images.jpeg

Enjoy the Aloha Spirit, our comfortable suites, gourmet breakfast and tropical ambience.

 


Re: Phone number, website, or description missing? (around 9/15) ClarendonHotel 9/24/12 4:26 PM

So should we try to claim the new (?) listing? or wait for it to be fixed? Is there any progress or ETA for the fix?

This is costing the business money. Not only have we dropped in the places listing order, but have negative reviews we cannot reply to.
It looks like this is effecting our organic rankings too. We've dropped from ~3rd to ~20th for local accommodation keywords.
Re: Phone number, website, or description missing? (around 9/15) Jade W. 9/24/12 5:07 PM
Edit: Should be resolved. Let us know if your listing is still missing info.

If you've already claimed the listing: sit tight, team's working on a fix. Should be a few weeks.

If you haven't claimed the listing: you can go ahead and try to become the verified business owner by clicking on Manage this page? and submit edits to fix the data.
Re: Phone number, website, or description missing? (around 9/15) Raghav4Places 9/25/12 1:19 AM
Hi Jade,

I have verified my business about 2 montsh back and still I am facing the issue of We do Not support location. I have chekced your all threads but not egtting reasonable solution for the same.
Does Google having any issue with that? Also I have contacted Google for the issue with the http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs but no solution yet.
Also the listing keep on going to Pending for Review but no results in last.

Can you guide me what problem can be there.

Thanks
Re: Phone number, website, or description missing? (around 9/15) LeewayEFL 9/25/12 2:00 AM
Hi, 

Please help!

My Listing has no contact number or web address.

The Leeway Whitby

Thanks
Re: Phone number, website, or description missing? (around 9/15) LangEFL 9/25/12 2:08 AM
My listing is having the same problems - no number or weblink.


Kind Regards
Re: Phone number, website, or description missing? (around 9/15) OronsayLee 9/25/12 2:14 AM


My business is encountering the same problems with regards to contact number and web address.


I hope this is sorted asap.

Thank you for your help, please keep us posted.
Re: Phone number, website, or description missing? (around 9/15) KatyGibs 9/25/12 6:29 AM
Several of the businesses I work with have mentioned that their categories have vanished and are not showing.  Here is an example where event planner is not one that they selected -- and the 5 they selected are gone at present.

https://plus.google.com/113415462587017284991/about?hl=en

Categories like: Banquet Hall, Wedding Venue, etc. have vanished and are claimed in verified listing.


Re: Phone number, website, or description missing? (around 9/15) Kaleh 9/25/12 7:22 AM
@Raghav4Places

Your issue is unrelated to the topic of this post.  Please use "Post a question" to create your own topic.
Re: Phone number, website, or description missing? (around 9/15) Kaleh 9/25/12 7:22 AM
@KatyGibs
Re: Phone number, website, or description missing? (around 9/15) Apartmani 9/25/12 12:55 PM
My business is not showing hardly any information I entered in my dashboard - 1 picture out of four, no email, no description...

https://plus.google.com/114396158970939758651/about?hl=en
Re: Phone number, website, or description missing? (around 9/15) AAmandaa 9/25/12 4:01 PM
I've noticed that if you DON'T touch your listing after making corrections, they will fix it. Just takes weeks upon weeks.. perhaps months.
Re: Phone number, website, or description missing? (around 9/15) ClarkH 9/25/12 5:26 PM
Phone, URL and Description missing.

https://plus.google.com/115323879178413394280/about?hl=en
Re: Phone number, website, or description missing? (around 9/15) Sudima Hotels 9/25/12 7:35 PM
Hi Jade,

Having the same issue with all three of my listings. All the information appears to be correct in the dashboard but isn't being transferred to the front-end. Links below.


Thanks for your help!
Re: Phone number, website, or description missing? (around 9/15) G_Byrne 9/25/12 8:28 PM
Hi Jade 

I am experiencing similar problems to others but some slight nuances. To summarize them:

1) The URL, phone number etc have all disappeared

2) Most of the details I have populated on the business (I have claimed it) don't show up - this includes things like videos but also as fundamental a thing as the name of the hotel! The name of the hotel is "BEST WESTERN The Crianlarich Hotel" and this is what I see on the dashboard, but it is showing up as "The Crianlarich Hotel" (2 words missing!).  Note, when I click "manage this business" it takes me to my dashboard and everything looks great (correct hotel name, phone number, URL etc) but this is not what is actually showing to the public?

3) In normal google search (not going direct to map search) the map related search output for the term "hotel in scotland" shows us but our associated link below our hotel name is not our own URL but "maps.google.com" (the link works and takes you to our places page) - but all my competitors show a link to their own URL

4) It seems the listing that I have control over has become disassociated from the actual correct site on the map - ie on google maps there is a BEST WESTERN The Crianlarich Hotel but my link is not quite matching to this

Thanks for your help. 
Re: Phone number, website, or description missing? (around 9/15) Lee Taylor 9/26/12 5:56 AM
Please can you update as this has happened to my listing as well in Birmingham.

Re: Phone number, website, or description missing? (around 9/15) Lee Taylor 9/26/12 5:58 AM
Hi Jade, Why is this taking so long!!! This is effecting so many businesses!!
Re: Phone number, website, or description missing? (around 9/15) Kathryn Bundy 9/26/12 8:41 AM
We are having the same problem with the url and address missing
 
 
 
Re: Phone number, website, or description missing? (around 9/15) Sandy White 9/26/12 7:36 PM
Was very alarmed to find that in Google Places my business' URL -- http://www.adventureinnbedandbreakfast.com -- has been replaced by plus.google.com. No phone number either. And the "pushpin" on the Google map has reverted to a version that I previously worked very hard to fix. The map shows our name in the correct spot, as a B&B directly on Lake Huron, but the pushpin shows us inland on the same drive.

Also alarmed to read that a fix might be weeks away. Please expedite.
Re: Phone number, website, or description missing? (around 9/15) ClarkH 9/29/12 6:21 AM
My listing has been fixed. Thanks.
Re: Phone number, website, or description missing? (around 9/15) Linda Buquet ~ 9/29/12 5:08 PM
Thanks for letting us know Clark and YEA!

I checked quite a few (but not all) of the listings above and the ones I checked appear to have been fixed. 
So looks like the engineers have worked on this and resolved most of the issues?

Please let us know if your listing is fixed.

Thanks, Linda

Re: Phone number, website, or description missing? (around 9/15) Jade W. 10/1/12 2:02 PM
As Linda says, these should be mostly resolved by now. Hurrah!
Re: Phone number, website, or description missing? (around 9/15) FLPowerGen 10/3/12 11:10 AM
My listing disappeared unexpectedly and my business has been almost completely scrubbed from organic listings.  My business is Florida Power Generation LLC in Naples, Florida.  I recently completed a Google Places verification, but it appeared to be working.  How can I find out if I am affected by a technical glitch or something else?
Re: Phone number, website, or description missing? (around 9/15) Linda Buquet ~ 10/3/12 11:26 AM
FLPowerGen,

You are posting in a thread about a totally different issue that's been resolved, so not the best place to get help.

Please start a new thread and fill in all the requested info so we can help you. These problems get VERY complicated so we can't guess without all the info and you need your own thread.
(Also include time frame info, when you verified, etc.)

Thanks Linda
Re: Phone number, website, or description missing? (around 9/15) Dr. JoshW 10/3/12 11:47 AM
Our listing is still not showing our photos and some of our reviews are missing. We have claimed this listing.

https://plus.google.com/113248099526798450808/about?gl=US&hl=en-US


Re: Phone number, website, or description missing? (around 9/15) Linda Buquet ~ 10/3/12 12:38 PM
Dr Josh those are different issues than this thread is about which is missing phone numbers, websites, or descriptions. (And that problem is resolved.)

I can tell you in general images are taking up to a month to show and reviews are missing for a wide variety of reasons and is a separate HUGE issue right now.
If you want more info about either issue or specific help with your listing please post a new thread so we can help you there.

Thanks, Linda
Re: Phone number, website, or description missing? (around 9/15) Jade W. 10/3/12 4:04 PM
Closing this thread because I think this particular issue is resolved. Please start new threads with new topics!
More topics »