Categories: Google Apps Mobile Management :

Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution

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Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution ilikepie 10/29/12 7:44 PM
Domain Name: *
Users Affected: All Google Business Accounts Users - Gmail only users aren't affected
Steps to Reproduce: They're in the above link

Basically if you have a regular gmail account you've signed up for outside the realm of your Google Business Accounts and sync a test contact with Android phones on Jelly Bean it NOW syncs High Resolution, this took 3 years to fix. Now that it's fixed in Gmail it's the same as it was prior, within Google Business Accounts. If a business account user that has a Nexus phone on Jelly Bean 4.1.2 add's a photo from the web it syncs to their phone 96x96 EXTREMELY pixelated. Another way is if you create a test contact on the phone with a high resolution image, let it sync to your gapps account then clear your contacts cache and data then reopen the contacts and it syncs crappy 96x96 resolution. 

If Google Apps is a paid product why do we not get the same features that the public gets for free at the same time? It's been over a month since this was resolved? 
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution m.fabach 1/3/13 3:53 AM
Hi there,

According to many posts, the low-res Gmail contact picture sync between Google Contacts and Android etc. has been fixed in October 2012 for "regular" Google Accounts (@gmail.com).
I have tested it, and it works like a charm. The contact images, that i set through the web-interface (mail.google.com) on my regular @gmail.com Account, are shown on my Nexus 4 Android 4.2.1 device with the full resolution and tack sharp.

However, the bad news is, this is not true for my primary Google Apps Account. The contact pictures are still synchronized with 96x96px.
Same procedure, i set the contact images throug the web-interface (mail.google.com) on my @mydomain.com Google Apps account. The Google Apps Account is mapped on my Nexus 4 and contact sync is turned on. However, the contact images are only low-res (96x96) and very pixelated because the image is being streched.

So, please Google - Fix this for Google Apps Customers too. 
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution saifulwebid 2/15/13 5:13 AM
I also experience this problem. Wonder why Google Apps customers always being delayed for receiving updates from Google. :(
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution Derek_R 2/15/13 5:57 AM
Interesting . . . 

I'm using Nexus7 tablet/Android 4.2.1/GoogleApps/with Gmail app with NO sync problems,


Only thing that doesn't work is you can't create email 'labels' on the tablet,

just on the desktop machine.

Maybe contact sync problem is just on Nexus4 phone ?
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution saifulwebid 2/15/13 2:38 PM
Anyway, I am not using Nexus4. I am using HTC One V with Android 4.1.1 (yes, a CyanogenMod).

But I am quite sure this is not a sync problem with the device. It should be the server. Because I've tried syncing high resolution photos with regular Google account and it works seamlessly. Just not working with all of my accounts in Google Apps Edition. (And because the others experience the same, I sure that is the problem with Google Apps -- again.)
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution nielspauli 2/19/13 6:47 AM
I have just updated my Samsung Galaxy S2 to Jelly Bean.

I can confirm that this is a Google Apps problem. I have a Google Apps account as my primary mail, and for contacts where I have added the photo, the photo syncs in low res. However, I have some contacts (gmail and google apps) who have added their own photo, and this photo syncs in high res. It took me a while to figure out what was going on. It seems to be working and then not. But I have doubled checked this. Photos I add to a contact sync in low res, but the contacts own photo will sync in high res. This is pretty weird.

I have also tried adding a @gmail account. On this account all photos sync in high res. So the problem is definitely only on Google Apps. 
ilikepie 3/19/13 10:41 PM <This message has been deleted.>
ilikepie 3/19/13 10:47 PM <This message has been deleted.>
ilikepie 3/19/13 10:49 PM <This message has been deleted.>
ilikepie 3/19/13 10:50 PM <This message has been deleted.>
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution ilikepie 3/19/13 10:52 PM
Just an FYI I called Google support via premium service when I had it and was given the run around. This still is a problem as others have stated and its been over 6 months. With a stock price of 800+ you'd expect more from their support and wanting to fix this but its clear from the lack of the Google apps team support here they do not care about the customer nor Google apps. They're just more worried about taking away Google apps accounts from the users of the free Google apps accounts and forcing them to pay for crappier service than if you just had a gmail account. Because of this fact we have chosen not to migrate our 3000 users from exchange to Google apps. That's money googles lost and its all because of this issue and how they supported my personal business. I've given up on this since its clear GOOG could care less ...
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution ilikepie 3/19/13 10:55 PM
Derek_r the problem pertains to high resolution contact syncing between device and a Google apps account. If you update say contacts.Google.com with your Google apps login and sync those contacts to your tablet / phone / device it syncs to said device in the old 96x96 resolution and looks like garbage. Search high resolution gmail contact sync android to see the difference that the gmail team changed for gmail only accounts back in October. The OS is what 5 years old now and they just now fixed the crappy 96x96 sync with gmail accounts ? Glad to see google cares enough for paying customers of the Google apps accounts to have this fixed. Will Google apps account t users have to wait 5 additional years till this is resolved too ????
Re: Android Contact Sync - Jelly Bean 4.1.2 Not working properly with Google Apps Accounts - Syncing Low Resolution marshalle 3/20/13 2:06 PM
Have exact same problem.  Also surprised such a simple cosmetic issue is given such a small amount of priority given how much more polished Android would look as a result.  I mean, so much effort on Jellybean and it's let down by everytime someone calls you it looks like crap and people with other phones look at your android and think it's rubbish.  Good going google.  Why is this in the too hard basket?  Response???