Categories: Admin console :

Cannot create "www" web address mapping for a site.

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Cannot create "www" web address mapping for a site. drleper 11/25/08 11:52 AM
Hi all,

When I try to create the www mapping I get the error "This address is already being used".

A few days ago I accidentally set the URL for the Sites overview page to www instead of for the actual site itself. I have since changed Sites back to default, but every time I try to create the web address mapping for the actual site, I get the same error. I have tried different browsers, clearing cache etc. It seems that Google Sites thinks the www entry is still in use for some reason.
Re: Cannot create "www" web address mapping for a site. LMcKin51-Top Contributor 11/25/08 12:24 PM

  You need to make sure that you don`t have any custom url with the www.   even if you still have the google pages  you need to changed that url to something like  pages.mydomain.com  then try create the webmapping again.
Re: Cannot create "www" web address mapping for a site. drleper 11/25/08 1:26 PM
The strange things is I have no custom URLs set as www.

I just set it up a few days ago, and the only URL I've changed is the custom URL for Sites to www, which I then changed back to default, and it is now sites.chess960.net

I also have no web address mappings set currently. It will let me make anything except www, which is really the only one I at the moment. Not sure what could be the problem.
Re: Cannot create "www" web address mapping for a site. LMcKin51-Top Contributor 11/25/08 1:37 PM

 I just did a Header check on your domain and look like it is set to auto forward to your Start page. try removed the url forward and then try the webmapping again.

Re: Cannot create "www" web address mapping for a site. drleper 11/25/08 1:47 PM
I haven't set up any URL forwarding on the domain end of things. Maybe it is going to the start page because I just recently changed the Start page URL from http://partnerpage.google.com/chess960.net to www.chess960.net and then changed it to start.chess960.net to see if it would clear the problem, but it didn't.

It happened right from the moment I began using Apps, as soon as I changed Sites URL from http://sites.google.com/a/chess960.net to www.chess960.net, then I realised that wasn't the right URL to change, I changed it back to default. Tried to do a web address map for www. and it said it was already in use, but there is no way it can still be in use. It really looks like a bug on Google's end, but perhaps I am missing something here? Sites is currently set to sites.chess960.net, and no other custom URL is set to www.
Re: Cannot create "www" web address mapping for a site. LMcKin51-Top Contributor 11/25/08 1:52 PM
when you changed a custom url  it will take it about  3 hours to expire  see the link below.
Re: Cannot create "www" web address mapping for a site. drleper 11/25/08 1:57 PM
Right, I only just changed the start page to www so that makes sense, but overall this problem has persisted for a number of days. I left it alone for 24 hours, came back to try and set the 'www' mapping but still couldn't.
Re: Cannot create "www" web address mapping for a site. drleper 11/25/08 6:55 PM
I have changed the custom URLs for all my services to docs. calendar. start. email. sites.  
There is definitely no www. custom URL.

I have no web address mappings, yet I still get the error that the mapping www. is in use when I try to create it. A header check on my domain says that www. is being sent to http://partnerpage.google.com/chess960.net

I have CNAME records set to ghs.google.com for www, docs, calendar, start, email, sites.

I can't seem to clear this www mapping in any way. Could this be a Google bug?
Re: Cannot create "www" web address mapping for a site. LMcKin51-Top Contributor 11/25/08 7:48 PM
drleper,
         if you click on my profile and send me an email with your admin login and login to your domain control unless you purchase your domain through google apps. i`ll see if i can go in and see if i can fix that for you.
Re: Cannot create "www" web address mapping for a site. drleper 11/26/08 2:30 AM
Thanks, I just found this: http://www.google.com/support/a/bin/static.py?page=known_issues.cs

Looks like it's a known issue, so I'll have to just sit and wait. Do you know of anywhere I can submit a bug? Just to explain the steps taken to create the problem to the dev team?
Re: Cannot create "www" web address mapping for a site. LMcKin51-Top Contributor 11/26/08 1:34 PM
If it is listed on the Known issue page then they know about it and from the Known issue page it look like a fix is schedule for in about 3 weeks.
Re: Cannot create "www" web address mapping for a site. drleper 11/26/08 2:02 PM
Ok, thanks for your help.
Re: Cannot create "www" web address mapping for a site. olle.hallin 12/18/08 2:38 AM
I have the exact same problem. This is what I did:
1) I changed the url for http://sites.google.com/a/hit.se to http://www.hit.se and added a CNAME for that
2) I changed the custom url to http://sites.hit.se and added a CNAME for that
3) I tried to add a web address mapping for www.hit.se. This is DENIED!!!

No other service is using "www".
I have waited 12 hours before a second attempt, same result.

Olle
Re: Cannot create "www" web address mapping for a site. darvesmith 12/19/08 11:22 AM
Sign in to your Google Apps dashboard and disable the "Web Pages" service.  It will not change your "Sites" service, but it will free up your www CNAME record.
Re: Cannot create "www" web address mapping for a site. olle.hallin 12/19/08 12:08 PM
I don't have any "Web Pages" service to disable.
Re: Cannot create "www" web address mapping for a site. drleper 12/19/08 3:46 PM
I think it's a bug, it used to be listed on the Known Issues page (linked above) but not anymore.
Re: Cannot create "www" web address mapping for a site. seijiro 1/1/09 5:42 PM
Hi,

I have suffered from the "This address is already being used" issue for a couple of days.
This is how it was resolved in my case:
  1. Set 'cname www ghs.google.com.' at my domain host
  2. Go to Dashboard and change service settings for 'Start Page'
      Change URL for Start page as http://www.example.com/
You can make sure it works, but obviously this not what you what.
  3. Change URL for Start page to 'default' (I think this is the trick.)
  4. Change your public Site to http://www.example.com/
      You will no longer see the "This address is already being used" message.

Hope this helps.

Thanks,

Seijiro
Re: Cannot create "www" web address mapping for a site. olle.hallin 1/3/09 7:57 AM
Hi,

I tried Seijiro's recipe, but it didn't help. Do I need to wait before adding a web address mapping for www?

Olle
Re: Cannot create "www" web address mapping for a site. Redbeaver 1/9/09 10:37 AM
i'm reading Seijiro post and i can't even find a Service called 'Start Page'....................... :(

i have the same issue. Forbidden error when i try redirecting it and i disable the Sites service...
Re: Cannot create "www" web address mapping for a site. olle.hallin 1/9/09 1:38 PM
My problem is solved. It was caused by me creating the site "www" which thus had the URL http://sites.google.com/a/hit.se/www.

Later, I renamed this to "visitkort" (swedish for business card) and tried to add a mapping for "www.hit.se" to this site. This was denied, since underneath, the site "visitkort" still had an address ending with "/www".

So I deleted the site (after saving a dump of the single page) and recreated it, this time with the correct URL.
Re: Cannot create "www" web address mapping for a site. afmhof 10/19/10 10:18 AM
I followed all the suggestions and www looks like it's working; but, when I type in www.americanfolkmusichalloffame.com
I'm asked to log in.
https://www.google.com/a/americanfolkmusichalloffame.com/ServiceLogin
I've set sharing to public
Re: Cannot create "www" web address mapping for a site. volikatla 11/12/10 4:00 AM
Hello All,

Here is the detailed solution so that the google will accept www.
I have suffered from the "This address is already being used" issue for a couple of days.
This is how it was resolved in my case:

  1. Set 'cname www which redirects to ghs.google.com.' at my domain host
  2. Go to Dashboard and change service settings for 'Start Page'
      Change URL for Start page as http://www.example.com/
  3. Change URL again for Start page to 'default' (I think this is the trick.)
  4. Now go to mapping url and map it to www      
You will no longer see the "This address is already being used" message.
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