Google Nest Community

Returned nest wifi pro 2 years ago. Same problem today

I'm am a(was) Google fan. Purchased google Wi-Fi pro 2 years ago and was having an issue with getting accurate speed tests from the Google home app. 1 gig circuit, 950 down in legacy nest wifi and now 500 down on pro product.Countless hours wasted wi...

Wifi speed problems

To improve Wi-Fi speed, check your internet plan and restart your router. Ensure the router is placed centrally and away from obstructions. Update the router's firmware and secure your network with encryption and a strong password. Consider limiting ...

Device showing as still connected to previous owner

I purchased a Hub Max from an individual and have not been able to set it up with my home because it is still showing as linked to the previous owner's home. I am in contact with the prior owner and he indicated it is no longer connected to him. I've...

Nest Heat Link Replacement - Where is case number?

My installer has confirmed that our Nest heatlink device has power but does not work. It is just out of warranty. I cannot find replacement parts from Google. I’m told there is a replacement service, but we need heat NOW, the device is apparently eas...

Need Help with Google Doorbell Voice Announcement Settings

Hi everyone,I'm reaching out for some assistance with my Google Doorbell. I've been pretty happy with the device overall, but there's a minor issue with the voice announcements that's been bothering me. Whenever someone rings the doorbell, the Google...

Complaints and issues with customer services

I have a major issue with Google support. I purchased a replacement Nest device via the link provided by one of the team, it was sent out but did not arrive, It's been over a month now and they are not responding to emails with an update, they are br...

Major issue with support

I have a major issue with Google support. I purchased a replacement Nest device via the link provided by one of the team, it was sent out but did not arrive, It's been over a month now and they are not responding to emails with an update, they are br...

Chromecast Ultra Weak Connection with Google WiFi

As these days I have a smart TV with reasonable apps, I only use the Chromecast for NBA League Pass via their official app. The quality is terrible. I’ve factory reset, the Chromecast is 3 feet away from the Google WiFi router, I have a gigabit conne...

Nest learning thermostat heats passed desired settings

@CoolingWizardRecently installed Nest learning thermostat and performed setup on my own. initially didn’t know which O/B setting to set it to so I set the heat pump to O and received no heat. Trouble shooted and set to B and received heat but the the...

Unusual Devices and Text on devices menu.

Recently after both of my parents mobile phones were compromised in various attacks. I noticed small text below the connected devices in the devices menu, that reads "hitches" with nothing beneath it. This hasn't occurred before and it is some what c...

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