| Porting a Number to GV - feeling helpless | shaunhelp | 6/19/12 8:43 AM | Hi, I was trying to port my number from Verizon to GV on 6/16 and it failed because I put my Voicemail PIN rather than my account PIN. (My mistake) Well now I am unable to reprocess my request even though the error message I received reads as below: |
| Re: Porting a Number to GV - feeling helpless | shaunhelp | 6/20/12 7:52 AM | 24 hours later, no resolution- not even a response. Here I am sitting completely in the dark. Thanks Google!! |
| Re: Porting a Number to GV - feeling helpless | chrischris | 6/20/12 9:11 PM | shaunhelp, have you made any progress with your number port? I am having a very similar issues. I also input the wrong PIN number and had an error, however I was able to resubmit with the proper PIN number. But now 3 days later, that port process |
| Re: Porting a Number to GV - feeling helpless | shaunhelp | 6/21/12 9:14 AM | Nothing to update on. Porting my number is still unavailable. No response from Google, No refund, No hope. Does Google offer tech help if you physically go to their offices? |
| Re: Porting a Number to GV - feeling helpless | steelclouds | 6/27/12 10:56 AM | Stuck in the same situations like yours chrischris. Not sure what to do or who to call.... If this is how customer service IS from a company like Google - how in the world they expect to compete with likes of Apples and succeed?..... frustrating.... |
| Porting a Number to GV - feeling helpless | mikey0138 | 6/27/12 8:43 PM | Good luck dude. I've been waiting for my GV number to get ported to Virgin Mobile for 12 days. Still can't send/ rec text messages. Google doesn't support GV or help the folks whose information they're gleaning. Very frustrating. |
| Re: Porting a Number to GV - feeling helpless | shaunhelp | 6/29/12 11:50 AM | Still no response. I was able to find out the voip provider for GV, inetwork. They were very responsive (on the phone) but did not have any answers for me. They also could not provide a contact number for GV porting. I attempted to call the NYC offic |
| Re: Porting a Number to GV - feeling helpless | steelclouds | 7/5/12 2:25 PM | I feel let down.. this is not I expected from a company like GOOGLE.... sad.... :( |
| Re: Porting a Number to GV - feeling helpless | mudwoman | 7/5/12 2:38 PM | Have you looked here:http://support.google.com/voice/bin/answer.py?hl=en&answer=1316844There is also an ongoing thread with a Google employee responding, so I suggest you check it out, as well:http://productforums.google.com/d/topic/voice/3f1JZlMsV0Q |
| Re: Porting a Number to GV - feeling helpless | steelclouds | 7/6/12 9:20 PM | Dear Mudwoman..... Yes. I am leaving no stones unturned... but I find is strange that there isn't even interactive chat support.... The forum seems to be only resort. I feel it is like "write a post" and "pray hard" hoping that a friendly google em |
| Re: Porting a Number to GV - feeling helpless | shaunhelp | 7/8/12 10:27 AM | This post is the epitome of my point... I am trying to port my # in, NOT OUT. This is why support forums are terrible, it's impossible to read every post and then you get nice people trying to help out but in reality just confuse the whole thing that |
| Re: Porting a Number to GV - feeling helpless | mudwoman | 7/8/12 10:34 AM | I'm afraid you're stuck with us, steelclouds. I need to correct myself, too. I gave you references for port OUT of GV. Here's the help page on porting IN TO GV:http://support.google.com/voice/bin/answer.py?hl=en&answer=1065667&topic=1708418&ctx=topic |
| Re: Porting a Number to GV - feeling helpless | mudwoman | 7/8/12 11:05 AM | After I realized my error (and posted just a few minutes before you did), I searched for a recent port IN thread with a Google employee responding. I found none, but I see you posted at the other one. It's still a good idea to check that thread, beca |
| Re: Porting a Number to GV - feeling helpless | steelclouds | 7/10/12 6:40 PM | Interestingly Google Wallet has cancelled my porting order "auto-magically". It indicates that the order was cancelled on "user request". I never requested to cancel the order nor the porting..... Anyway, I am trying to port one more time. Let's see |
| Re: Porting a Number to GV - feeling helpless | shaunhelp | 7/19/12 9:14 AM | Google? what gives? |
| Re: Porting a Number to GV - feeling helpless | SRamRoyy | 7/20/12 4:48 AM | I am in the same situation. Looks like there are quite a few people with this issue. If Google cannot port the number, at least they should release it. Now as the porting is in progress, we can not do anything with the phone number. |
| Re: Porting a Number to GV - feeling helpless | steelclouds | 7/20/12 6:45 AM | Good news for folks like me. After the 1st attempt to port was stuck "in progress" for over 18 days (and after numerous postings later) Google wallet canceled my porting process and refunded my money without any action on my part. I still didn't lose |
| Re: Porting a Number to GV - feeling helpless | mudwoman | 7/20/12 8:15 AM | So glad to hear this, steelclouds! Hopefully it's an indication that Google is going through and looking for folks stuck in the process. Any of the rest of you - if your situation changes, let us all know. |
| Re: Porting a Number to GV - feeling helpless | SRamRoyy | 7/20/12 2:33 PM | After 15 days of waiting and numerous emails, inquiries and postings, Google finally UnStuck my porting request.They have not refunded my money yet. I think they will, eventually. Meanwhile I am trying the porting one more time. No error message so f |
| Re: Porting a Number to GV - feeling helpless | Matt Bariletti - Community Manager, Voice & Cal. | 7/23/12 2:23 PM | @SRamRoyy I apologize for the delay getting to your thread. I see that 0736 was successfully ported and you were issued a refund. |
| Re: Porting a Number to GV - feeling helpless | MarkyMark19 | 7/24/12 8:37 AM | Hoping you can help me. I have initiated a port in to Google last Monday. AT&T has indicated the number is available to be ported. Number Porting Loading... Your request to port (732) XXX-9594 to Google Voice is in pr |
| Re: Porting a Number to GV - feeling helpless | SRamRoyy | 7/24/12 11:02 AM | Yes, I got the refund and the porting process is complete. Thanks. |